Care to call us Home? Welcome to Lakeside Lakeside is a purpose-built, residential care centre just a stone’s throw from the beautiful South Park in Darlington, providing personalised care in a modern but homely environment. We aim to help older people to continue living independent and active lives as part of a small, like-minded community within the wider community, while at the same time benefiting from the care and support of an experienced and dedicated team of nursing and care staff. We invite you to explore our website, where we tell you more about Lakeside and the people who work here – but there is no substitute for seeing for yourself, so we invite you to contact us and arrange a visit.
About Lakeside Lakeside is a care centre providing facilities to accommodate residential elderly, residential EMI and nursing service users, offering both short and long-stay accommodation, as well as respite and day care. We are located on Lakeside, near the beautiful South Park in Darlington, just a mile South of the town centre and a short
walk from most local amenities, including shops, church, medical centre, supermarket, library and public transport. Lakeside is a purpose-built, two-storey building providing space, comfort and modern convenience, while furnished to feel “just like home”. Corridors named after well-known streets in Darlington are wide to facilitate wheelchair access and the home has lifts and ramps to ensure it is wholly disabled friendly. We have 67 rooms, all decorated and furnished to a very high standard and each one with its own en-suite, some with showers, as well as 24-hour nurse call system, and TV and telephone points. Each room is designed with its own “front door” – allowing residents the choice of privacy, or the ability to “step outside” into a range of communal rooms, including lounges, dining room, activity room and even a cinema room, as well as assisted bathrooms/shower rooms. Outside, there is an attractively landscaped garden area and ample parking for visiting family and friends.
Care to call us Home?
Life at Lakeside
Focus on Quality
Life at Lakeside is all about ensuring our service users feel comfortable, feel cared for and feel involved. Activity and participation is encouraged, but privacy and individuality is respected. Meals are taken “as a family”. A healthy diet is ensured thanks to “home-cooked”, nutritionally-balanced foods and we are happy to take into account special dietary requirements. Every effort is made to help our service users retain links with the community, family and friends. Group social outings take place on a regular basis, including trips to the seaside, theatre and nearby shopping precinct. As well as regular GP visits, we arrange regular visits from dentists, opticians, hairdressers and therapists, as well as the library service and local priest. We also provide a personal laundry service. Entertainment is organised by the Centre’s Activities Co-ordinator, and ranges from discussions, music and arts and crafts to an annual garden fete and Christmas/Easter fayre. Service users are also helped to continue hobbies and develop new interests.
Lakeside Care Centre is focused on providing the highest standards of care to meet each service user’s individual needs. To achieve this, it is committed to giving staff the training and support that will help them reach their personal development goals, while keeping the needs of service users at the heart of that training. Each service user has an individual care plan which is discussed and compiled with them, their family and, where appropriate, their doctor, and which is the basis for a daily care programme. This person-centred approach takes account of health care needs, medication, therapeutic requirements, as well as preferred routines, social interests, likes and dislikes, ensuring your specific needs are catered for. Each service user is allocated a key worker, who is responsible for monitoring and reviewing the care plan on an ongoing basis. The Centre Manager operates an open-door policy and encourages communication and relationship building with all members of the care team, servicer users and their relatives.
The Lakeside Commitment At Lakeside, we aim to provide a high quality caring environment, not just in the eyes of the regulatory bodies that audit and evaluate the services we provide, but more importantly in the hearts and minds of the customers who use them - our service users. They are, and always will be, our first and most important priority. All service users are assured that they will
be treated with respect and dignity according to their individual needs and wishes. Lakeside operates a strong diversity policy in respect of residents and is committed to ensuring no one is excluded on the ground of their ethnicity, religion or culture. We want service users to have the freedom to live their preferred lifestyle, with the choice of independence or participation, individuality or community. Our aim is to provide a level of care and support that meets the needs of the whole person, and by that we mean the physical, psychological, social and spiritual wellbeing of the service user we care for. But above all, we aim to do all this in a safe, comfortable and homely environment.
Our care pledge: ● To offer skilled care to help service users achieve your optimum state of health and wellbeing ● To treat service users, their visitors, relatives and friends with dignity and respect ● To uphold the human and citizenship rights of all who live, work and visit here ● To support individual rights to choice and personal decision-making ● To respect individual requirements for privacy at all times and to treat all information relating to individuals in a confidential manner ● To recognise individual needs for personal fulfilment and to provide you with individualised programmes of meaningful activity
Care to call us Home?
Choice of Care at Lakeside Long-term Elderly Care Lakeside is designed as a home-from-home, so that service users who are finding it increasingly difficult to care for themselves at home, can receive the high-quality care and support they need while still enjoying a level of independence. Residential As a residential elderly care centre, Lakeside has been set up to provide secure, comfortable and well-equipped accommodation. Service users have their own room, with the added privacy of ensuite toilet and bathroom. They are provided with meals and any help they require with personal care, such as bathing and dressing, while staff are available 24 hours a day. EMI Staff at Lakeside do not believe dementia should prevent someone from leading a full and active life. As a specialist EMI Centre, we provide 24-hour care in a safe and secure environment for
people who are confused. Various techniques are used to keep our service users active, including exercise, music and reminiscence therapy. Full-time Nursing Care Lakeside provides 24-hour nursing service suitable for post–operative care and palliative care. The support package is designed around the individual to ensure they have choice, control and direction in the way that they are supported in everyday life. Short-term Respite Care A temporary stay at Lakeside can provide a welcome break for the individual or their carer: ● Care while recovering after illness or hospital stay ● Support for the newly disabled ● A break (respite care) for individuals being cared in their own home, or for their carer ● A break for people living alone enabling them to access support while continuing to live independently ● An opportunity to experience Lakeside to see if it meets an individual’s requirements for permanent care
Care to call us Home?
For more details about any care package, please contact us. Andy Whitesmith Care Centre Manager Lakeside Care Centre Lakeside Darlington DL1 5TH Tel: 01325 286000 Email: info@prestigegroup.uk.com Steve Smith Area Care Manager steve.smith@prestigegroup.uk.com Part of the Prestige Group of companies