Y U C H E N
L E E
SDES-502 PROFESSOR ERIKA HUTCHINGS
Savannah College of Art and Design Winter 2017
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Table of Content 01 02 03 04
Exercise 1 Project A Project B Project C
Exercise 1
Egg Mailer Exercise Brief :
This exercise is to design, build and test a package which can mail an egg without breaking. Additionally, think about the restrictions on the type s of materialsfor packaging . Eggs must be handled carefully, because shells break easily.
Cushion Material
Air Bag
Foam Peanut
Styrofoam
Bubble Wrap
Foam Sponge
corrugated Board
Paper Box
Shredded Wood
Maybe redesign structure of a box or a container for delivering egg might be innovative; however, eggs are extremely fragile. Therefore, this exercise shoud be focused on the cushion materials which is to absorb collision from outside for delivering eggs.
Egg Mailer Problem Statement-
Material-
Eggs are one of the most fragile thing in the word. Especially, during the transporting term, eggs could be broken when deliverers move and drop off egg mailers, or the vibration from a truck which is driving. In order to make sure the safty of eggs and eggs won’t get any damage. Therefore, the packing design is the most important for eggs; specifically, the material of the packing should use something which can absorb vibration from anything and anywhere.
For Material, my soltion is to use bubble wrap, and thin packing paper that are very ubiquitous. Bubbles on the bubble wrap have interval with each other. Bubbles can absorb the virbration, the interval between bubbles and bubbles can absorb the virbration as well.
1. Put the thin packing paper on the bottom of box.
2. Roll the bubble wrap arounb the egg.
3. Put the egg in the box.
4. Cover the top on the box.
Project Brief :
ProjectA Spray Grip
This project is to focus on the measure of the hand anthropometrics and ergonomics which are helpful for industrial designers to consider handheld products , the size, strength, and range of motion in a user’s hands; furthermore, industrial designers are able to design a correct hand ergonomics for handheld products.
Do You Know? Everyone’s hands are entirely various shapes; however, the various hand shapes can be classified to 4 kinds of shapes.
1. Earth Hand
Short Fingers & Broad Large Palm Earth hands are about where life is simple and where people live close to nature; from Peru to Siberia, all the native village dwellers tend to bear Earth-shaped hands. In hard and unsophisticated environments, only the Earth person has de toughness and practicality to survive.
3. Fire Hand
Short Fingers & Long Large Palm The Fire hand shape is common in Western Europe and the USA, with their competitive, progressive and capitalist cultures which exemplify all the dynamism and expediency of Fire.
2. Air Hand
Long Fingers & Short Small Palm Air hands are most often found in the coll, liberal Nordic countries, and in the intellectual and nonconformist circles of any culture.
4. Water Hand
Long Fingers & Narrow Small Palm In the Indian subcontinent, Thailand and much of Asia, the Water hand shape is extremely common. Here spiritual and familial life predominates, temples abound and, of course, the river Ganges is itself worshiped by devout Hindus.
International Average Hand Size The map is to show some nations to be represent and its own nations average hand size which include male and female. Furthermore, it is easy to discover that countries where are adjacent with the represent countries that can form four kinds different hand shape.
Length: 187 mm Width: 85 mm
Length: 187.5 mm Width: 82.5 mm Length: 177 mm Width: 78 mm
Length: 181.5 mm Width: 82 mm
Length: 175mm Width: 75mm Length: 192.6 mm Width: 90.3 mm Length: 180.5 mm Width: 79 mm
Average Hand Size Your hand is made up of two major parts, 1) the Palm, and 2) the Fingers. The combination of all these parts make the hand - and the addition of the two dimensions yield an average hand size! As you may have guessed, average hand size varies heavily by gender - the following charts identify average hand sizes.
Length: 189 mm, 7.44 inches Width: 84 mm, 3.30 inches
Length: 172 mm, 6.77 inches Width: 74 mm, 2.91 inches
Anthropometry of Hand & Cultural Comparison
Anthropometric Hand Measurement
Frequency
Hand Length of Chinese Male 50th 5th
95th
1th
6.42
99th
6.46
7.05
7.60
7.76
Stature (Inches)
1
Finger Tip to Crotch
2
Palm Length
3
Index Finger to Crotch
4
Thumb to Wrist
5
Thumb to Crotch
6
Thumb Thickness
7
Grip Width
8
Index First Joint Width
9
Index Second Joint Width
10
Middle First Joint Width
11
Middle Second Joint Width
12
Little to Crotch
13
Ring to Crotch
14
Middle Tip to Joint
15
Joint to Wrist
16
Hand Length
Anthropometric measurement of the Chinese elderly living in the Beijing area
3.5 3.5 3 4 2.25 0.75 3 0.625 0.75 0.625 0.75 2.5 3 4.25 3 7
17
Hand Width
18
Index Push Point to Wrist
19
Middle Tip to Thumb Grip Point
20
Thumb Grip Point to Wrist
21
Thumb Width
22
Index First Joint Thickness
23
Index Second Joint Thickness
24
Middle First Joint Thickness
25
Middle Second Joint Thickness
26
Hand Thickness
27
Grip Length
28
Reach Deduction
29
Optimum
30
Grip Width
31
Cylinder Grip and Handrail
4.25 6.25 3.5 3.5 0.75 0.5 0.75 0.5 0.75 2 4 3 3.5 1.25 1.5
7
Haitao Hua, Zhizhong Lia,ďż˝, Jingbin Yana, Xiaofang Wanga, Hui Xiaob, Jiyang Duana, Li Zhenga Department of Industrial Engineering, Tsinghua University, Beijing 100084, China bChina National Institute of Standardization, Zhichun Road, 4, Haidian District, Beijing 100088, China Received 8 March 2005; received in revised form 7 November 2006; accepted 19 November 2006 Available online 12 February 2007
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14
YuChen Lee
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The Human Factor & Design Thinking Erika Hutchings
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SDES 502
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Task Participants will use same spray grip and spray can to paint on a same wood for testing how they feel with thier ďŹ nger and palm when they hold the handle and press the trigger in the meantime.
Material Spray Grip Spray Paint Can Wood
Participant 1. Male, 24 years old Hand Length 18cm 2. Female, 22 years old Hand Length 15cm 3. Female, 29 years old Hand Length 16cm
Participant 1
Participant 2
Participant 3
Male, 24 years old Hand Length 18cm
Female, 22 years old Hand Length 15cm
Female, 29 years old Hand Length 16cm
Comment From Users: 1. Handle is a little bit small and paint leak from spray area. 2. The trigger is too hard to press. 3.Hand is sore by pressing trigger intermittently.
According to users testings, we could think how to improve the weight distribution between can and spray grip; additionally, try to make the handle can be hold more comfortable and effort-saving when users press trigger.
Space Between Can and Finger Safty Issue Effort-Saving Mechanism Space Between Trigger and Finger
Using the spray can with grip usually oscillates back and forth. however, the pivot is at top of the spray can, so it is easy to generate centrifugal force by waving spray can; therefore, this way is a little bit difďŹ cult to control the spray can.
The ideation is to change the way of using spray can and installing position for improving and redesigning the spray grip. About the feeling of holding the handle, using double injection in manufacture process is a solution that add rubber on the handle and let users feel more comfortable, like the teeth brush; however, it will increase the cost in the manufature process.
The position of the handle will be very important because the new way of using spray grip and spray can can be controled easily. Therefore, the test is to examine how does it feel when the position of handle is at front, middle, and bottom of the spray can. As a result, when the position of handle is at fornt of the spray can, it is easy to control the weight of the spray can and more effort-saving.
1. Due to the size of spray can is standardized, so the circumference of the spray can is the width of the foam core board.
2. Using V-groove cutter can roll up foam core board to a cylinder; and then, cut a rectangle hole on the center.
3. Chosing a edge and cut it to a trapezoid that two sides are equal seprately.
Prototype 1 The cavity is designed for thumb and index finger, so users can hold the handle comfortably to form a comfort zone.
Prototype 2 The cavity is designed for five finger’s tips of hand that can reach the cavity, so user’s hand can hold the handle completely.
Prototype 4 The direction of using spray can and spray grip is downward and the weight of spray can distribute on the position which is above the hand and behind the thumb, so that this way can be effort-saving.
Prototype 3 The saddle is designed for the crotch between thumb and index finger, so the surface of handle can entirely attach user’s hand.
The way of spray can above on the hand is more easier to control the direction when using the spray can and spray grip.
Spray Cans Mechanism
The inside of spray cans are pressurized, so it is like siphon principle that uses atmosphere to press down the liquid paint when pressing the valve.
The liquid paint is pressed into the pipe which connect the bottom of spray can and the valve. And then, the paint is strike by air so the paint become to the mist of paint
Issue of Spray Can
Solution of Spray Can
Sometimes people could hold the spray can that is upside down way, due to people’s intuition; therefore, the liquid paint go to opposite way. As a result, the paint can not be spray out because the pipe is not able to absorb any liquid paint when pressing the valve.
About the issue of spray cans, there is a solution that the liquid paint is in a bag which connects the pipe directly and put in inside of the spray can. Atmospheric pressure in can press the bag and extrude the paint when pressing the valve; therefore, this way resolve the direction problem of spray cans.
1.75 Inches
1.25 Inches
Indeed, the grip of handle is not the most comfortalbe for human hands, due to human hand shapes are various. As a result, the size of handle should be 1.25 wide, 1.75 deep, and 1.5 diameter of handle that fit universal human hands.
For comfort of the handle, adding rubber on the handle is a kind way, just using double injection is easy to achieve; however, it absolutely increase the cost of manufactory and mold.
The properties of plastic are easy to mold, flexible, hard enough and so on.Therefore, when pressing the trigger, the spray can is screwed by a ring which connect to the trigger by a extended stick that push forward to spray out paint. The other bended stick is stock by the rib which is built on the spray grip. when releasing the trigger, the flexibility of stick rebound the trigger to original position.
The thread of a screw inside the ring allow spray can to screw into the ring and lock thespray can; therefore, thethread of a screw inside the ring can be an adjustment of controling paint flow.
Testing User 1
COMFORT
B SIZE
A
GRIP
A 14/15 B 12/15 C 9/15
C
The user comments that the handle A matches her hand perfectly; specifically, the rest area which attach the hand between thumb and index finger. The handle B also works, but it is not as comfortable as handle A. The cavity of the handle C looks and feels that it seems opposite direction, so she feels something that blocks the tip of her index finger.
Testing User 2
COMFORT
A SIZE
B
GRIP
B 13/15 A 12/15 C
C
9/15
The user comments that the handle B matches her hand perfectly; furthermore, she likes the cavity on handle B that the tips of her fingers cant match the cavity entirely. The handle A also works, but the rest area for thumb and index finger does not match her hand. She was confused by the direction of the cavity on the handle C, so she though that does not make sense to her.
Testing User 3
COMFORT
B SIZE
A
GRIP
A 12/15 B 10/15 C
C
7/15
The user comments all of the handle is too small to him; however, he is amazed by the handle A which fits his hand, so he thinks the shape of the handle A is pretty good. The handle B also works to him that is acceptable. The handle is smaller than the handle A and the handle B; moreover, he thinks the direction of cavity of the handle could be weird.
COMFORT
User 1
10/15
Average 9.6/15
User 2 9/15 User 3 10/15 Original
SIZE
Users mentioned that the size of the original handle is wide and thin to them. Especially, the handle’s thickness is too thin, so the original handle can be holded by them. Moreover, the grip on the handle actually does not fit to every user’s handle.
GRIP
COMFORT
User 1
14/15
Average 12.6/15
User 2 12/15 User 3 12/15 Handle A
SIZE
The size of all prototype is too small to testing user 3, due to the hand of the testing user 3 is bigger than aveage size of American man. However, the size fits to others two testing users, so perhaps, the size of handle could be increased a little bit.
GRIP
COMFORT
User 1
12/15
Average 11.6/15
User 2 13/15 Handle B
User 3 10/15 SIZE
GRIP
All of testing users comment that the rest area between thumb and index finger can match testing users hand and the cavity can be reached by tips of index finger to little finger when users hold the handle. Both these feature could be a principle of designing handheld objects.
COMFORT
User 1
9/15
Average 8.3/15
User 2 9/15 Handle C
User 3 7/15 SIZE
GRIP
According to all the comments from testing users, the final average score give some suggestions that the handle A and Hand B could be the new handle of spray grip.
Project B Appliance Interface Redesign Project Brief : The Project B is a team-work project which is to choose a appliance, analyse the using processes, find out problems and resolve it through improving the interface of the appliance. In the beginning of the project, we are going to choose a appliance individually, analyse the using processes and problems, provide a solution of the redesigning interface. Show it to others teammates, and then we can pick it up to be our following parts of project.
Regular Delicate
Medium
Air Fluff
Off
On
Regular
Less Dry
Wet
rat
ur
e
e him
IntelliDry Sensor
Off
Off 60
10 20
30
40
50
Time Dry Air Fluff
Task
The interface of appliance is a dryer with temparature control and operating control. Additionally, this dryer has a sensor of detecting moisture from clothes and a light indicator to show whether clothes are dry or wet durning heating.
2. Cold
IntelliDry
C
Appliance
1. Heat
Less Dry
Permanent Press More Dry
Damp
pe
IntelliDry
Normal Dry
Normal Dry
Dry
Te m
More Dry
Off
Cool Down
Twist Temp
Twist Air Fluff
The Task is to lead users choosing correct temparature, function to dry clothes; especially, using “Air Fluff” to dry clothes which can not be heated.
Twist Time Dry Or Permanent
Twist Air Fluff Time Dry
What is “Air Fluff” ? The difference between Air Fluff and other settings is that it uses only air, without hea. Air Fluff is a safe option for materials that can't tolerate heat due to risk of shrinkage, melting or damage. Air Fluff also freshens items that may not be washable, such as dry-clean-only textiles. Many items benefit from Fluffing, such as bed pillows, accent pillows, comforters, afghans, bed toppers, bedspreads, throws, blankets and tablecloths. Fluffing makes sheets and linens that have been in a closet for weeks feel softer and fresher. Sweaters, gym clothes, fleece, sleeping bags, car seat covers and other soft items such as stuffed animals gain a renewed appearance from fluffing. The dryer's action helps to remove dust, pet hair and lint. Fluffing helps remove dust and stale odors from stored items so they feel and smell fresher. This setting also safely removes moisture from washed vinyl shower curtains, mattress covers and crib pads. Air Fluff also restores softness to line-dried items, such as towels, cloth diapers and jeans.
Pull Knob to Start
Pull Knob to Start
Appliance-Use Analysis Critique The interface of appliance is a dryer with temparature control and operating control. Especially, this dryer have a sensor of detecting moisture from clothes and a light indicator to show whether clothes are dry or wet durning drying. The original interface confuses users by choices of temparature and functions. The options of temparature depends on the load of clothes. This dryer has two time dry, one for heating, the other one for cooling. Both time dry look alike, so it confuses users easily. The interface should only have two options which are permanent and time dry. Although all time dry options can be removed due to there is a moisture detector; in the meantime, users could consider about saving energy and money; therefore, one time dry has to be remained.
Permanent Press IntelliDry
More Dry
Off 10
20
Normal Dry
Less Dry
30
Push Start/Stop
40
50
Cool Down
Off
60
Time Dry Air Fluff
Appliance:
Task:
The chosen appliance is an oven with baking and broiling
The task established to perform the test is to bake
options. The interface presents 9 different buttons with
something at 450o for 5 minutes. To achive this the user
physical interaction (however the look and feel of the
should preheat the oven, when the desired temperature is
interface works as a digital interaction) , one LED display and
reached, the user should put the timer to receive an alarm.
3 LED lights. The appliance also offers auditive aids to give feedback to the user.
1. BAKE
Press the button Bake Screen: 350 Led lights on: Bake Sound: 1 beep
Press + and/or Screen: 350, 355, 360... Led lights on: Bake Sound: 1 beep each press
(Each time you press the button, the number increase by 5. If press the button constantly, the number increases by 10 each second).
Press Start/On Screen: Pre Led lights on: Bake Sound: 1 beep
Preheating Screen: Pre Led lights on: Bake Sound:
(You can’t check the temperature or the time during this period).
Temperature alarm Screen: 450 Led lights on: Bake Sound: 8 times in 2 seconds
Press Clear/Off. Screen: (Clock) Led lights on: Sound: 1 beep (Oven turned off).
2. TIME
Press Kitchen/Timer Screen: 0:00 Led lights on: Bake, Timer Sound: 1 beep
Press + and/or Screen: 0:01, 0:02... Led lights on: Bake, Timer Sound: 1 beep each press
(Each press adds one minute, the number increases by 20 minutes every second if the user keeps pressing it).
Project B Part 1: Appliance-Use Analysis Samuel Rendón, Cara Watson, Yu-Chen Lee
Critique:
Baking Screen: 0:05, 0:04... Led lights on: Bake, Timer Sound: (You can’t check the temperature during this period).
Timer alarm Screen: 0:00 Led lights on: Bake Sound: 1 beep each 7 seconds
(You can’t check the temperature during this period).
Press Kitchen/Timer Screen: 450 Led lights on: Bake Sound: 1 beep (Turn timer alarm off).
At first sight the interface seems to be clear enough to complete the task easily, however the user will find lack of information in each step. Also the text that we can find on the buttons can be misleading, for example if the user want to turn the oven on, should he press Bake or Start/On? Then you don’t have any visual clue about the degrees the appliance use (fahrenheit or celsius). The number of times the user needs to press + or - is overwhelming, then if you don’t press Start/On you need to start the process again. When the user is preheating or timing, he can’t see the temperature o the oven. Also, the temperature alarm sound for a short period of time and the user couldn’t hear it. Many of the issues with the interface could be solved with a clearer redistribution and renaming of the buttons. The led screen could use two separate set of numbers, showing clearly which numbers stand for temperature and timer. Some minor adjustments in the led ligths distribution and the way the timer alarm sound could also make a better overall experience.
Oven Controls Bake
Time Controls
Start On
Kitchen Timer
Temp Recall
Broil Hi/Lo
F
Clock
On / Off
Clear Off
PREHEATING
Oven Light
BAKING
BAKE
On / Off
BROILING
1
2
3
4
5
6
7
8
9
BROIL
CLOCK
TIMER
0
Press the button 4
1. BAKE
Press the button On/Off
Press the button Bake
Press the button 5
Press the button Check
Preheating (Waiting time)
Baking (Waiting time)
Press the button On/Off
Press the button 0
2. TIME
Press the button timer
Press the button 5
Press the button Check
Temperature display
Time display
Fahrenheit indicator
Project B, Part 2: Interface Redesign Samuel Rendรณn, Cara Watson, Yu-Chen Lee
On/off button Current process Light button
F PREHEATING
BAKE
BAKING
BROILING
BROIL
Cooking mode
1
2
3
4
5
6
7
8
9
0
Ok/enter Cancel/delete
CLOCK
TIMER
Clock/timer selection
Time/Temp Display
Project B, Part 2: Interface Redesign Samuel Rendรณn, Cara Watson, Yu-Chen Lee
Number Pad
Temperature display
Time display
Fahrenheit indicator
On/off button
F
Current process
PREHEATING
BAKE
Light button
BAKING
BROILING
1
2
3
4
5
6
7
8
9
BROIL
Cooking mode Cancel/delete
Touch Screen to Start
Touch Any Empty to Shut Down
CLOCK
TIMER
Clock/timer selection
0
Function Icon
Ok/enter
Press Time/Clock Icon
Input Number for Time
Press Bake/Broil Icon
Input Number for Temp
Start Icon Appear
Oven Shut Down
Start Icon Disappear
Interface Disappear
Appliance Mock-Up
The testers will express what they are thinking about the process of operating when they are using the original interface and the new interface. Additionaly, the testers are going to use two kinds of new interfaces, one interface is at left pciture which is below the original interface; moreover, testers can use the interactive mock up to operate the second new interface; therefore, testers can directly imagine and feel the interface so that testers are able to describe exact and accurate feeling and thinking when they test the new interface.
The part of the project is to invite 3 participant for testing and comparing the original interface of the oven and the redesigned interface. Focusing on the process of operating the interface and observing testing user’s reactions.
The first user, 22 years old, who usually bakes cake by the oven. The second user, 25 years old, who occassionally broil food by the oven. The third user, 24 years old, who always cook food by the oven.
Press Bulb Icon for On/Off
Press number pad to enter temparature and time, if the temparature and time is what you want, press Check icon to start.
Or press Clear to clean the number you have entered and enter the correct number again.
Press Power Icon for closing the oven
Appliance User Test Testing User 1:
The female is confused with “+” and “-” by the original interface; furthermore, she does not know how she can start, once she is done with setting of time or temprature. The redesign interface is better to realize than original interface. She just input the number what she needs; and then, the oven will be launched when she press check button. Finally, the other interface amazes her, because the other interface looks simple, clear, and technological. She mentions that the other interface will be better, if the interface is combine with App; therefore, user can be more comfortable and convenient in the future.
Testing User 2:
The testing user expresses that the original interface is difficult to figure out how to use to she occassionally use the oven to bake and broil food. The interface we redesigned is better than the original one. It is easy to operate. The last interface and operating process is very simple and clear; however, she is not frustrated by figuring out how to work the process of operating.
Testing User 3:
The testing user has a entirely different interface of the oven, so the original interface is kind of new interface in her experience. However, she feels the original interface is more simple and understandable than her’s. In addititon, she thinks the interface we redesign is excellent and easy , simple enought to use. She mentions the last interface make her associate with the smart oven which is able to be controled by App through smart phones. For example, the oven can be controled time, temparature, pre-heating, and even the situation of inside oven through camara. This function could be helpful and useful for users who usually use ovens for cooking food.
Project B Part 4:
Appliance Interface Design Preseantation
Click Image to Lunch and See the video of Design Presentation
Project C Task Experience Redesign Project Brief : The Project C is a team-work project which is to choose a whole process of a product or service, analyse the using processes, find out problems and resolve it through improving the procedure. In the beginning of the project, we are going to choose a task individually, analyse the using processes and problems, provide a solution of the redesigning procedure. Show it to others teammates, and then we can pick it up to be our following parts of project.
Project C, Part 1: Task Documentation The Hotel.com is an App of reserving rooms with hotels. Reserving a room with hotels usually results from travels or works etc. According to the destination of travels or works, choosing or typing the destination must be the first step to search hotels. The following step will be selecting the dates of check in and check out; additionally, adjusting number of member and room if it is necessary. The App will show lots of results, at this time, sorting by star or guest rating even any specific feature will be helpful for searching out the hotel which could satisfy your requirement. And then, choosing a room you would like it, book it, choosing a payment and payit.
Booking, Paying
Searching, Comparing and Choosing
Open App
Traveling Location
Check In & Out Date
In this kind of App, searching, comparing and choosing a room of hotel usually occupy most part of time for reserving a room. The reason of spending such more time could be budge, location, week day or weekend, and so on. Users have to notice whether the price is refundable or non refundable for avoiding any accidents.
Sort By Star/ Guest Rating
Picking A Hotel/Room
Book A Room & Pay
Menu Process Location Deals
Press Up/Left Corner to show menu
Saved Hotel
Destination Deals
Saved Hotels
Press Menu
Notifications
Deals
Find Bookings
Notification
Reward
Find Bookings
Customer Services
Reward
Sign In
Setting
Customer Services
Sing in
Setting
Booking Process Add another member/room
Search By List
Select Date
Open App
Open App
Press Search Label
Check In/Out Day
Traveling Location
Check In/Out Day Mutiple Member/Room then, Press Search
Check In/Out Date
Search By Map
Search By List/Map
Sort & Filter
Pick a Room Up
Sort By Star/ Guest Rating
Choose Room
Book Room
Picking A Hotel/Room
Pay for Room
Book A Room & Pay
Confirmation
Payment Method
Confirm Pay Method
App Hotel.Com: Task Analysis ACTIVITIES First, Type and select destination where you intend to travel. Second, Select check in and out date, input member for a room or add mutiple rooms, if you need. Third, swipe screen to look around the list of hotels or switch to map to look around locations of hotels, even apply price, star rating, and guest rating to refince specific results. Fourth, pick up a hotel and book a room which satisfy your requirement; and then, proceed payment.
ENVIRONMENT There are at least 5-6 different environments which include destination selection, date and member selection, filter selection, list or map selection, hotel and room information, and payment view.
INTERACTION
Open
Traveling Location
Open App
Check In & Out Date
Sort By Star/ Guest Rating
Destination Check In & Out Date
5
6
7
< February > 1 2 3 4 8 9 10 11
Objects wound be smartphone and the interfaces of the app, even others app to cooperate with each other for arranging traveling schedule.
USER Most part of users of this app would be adults who usually travel between cities for business or tourism.
Booking
Payment
Home
>
Saved Hotels
>
Deals
>
Hi YU-CHEN
12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Price Range
Every interfaction connect with each other in the app. Selecting options and looking information by tapping and scrolling.
OBJECT
Payment
Searching, Comparing and Choosing
Star Rating
Your Notifications
>
Manage Your Booking
>
Cancel Your Booking
>
Hotel.Com Reward
>
Customer Services
>
Sign Out
>
Setting
>
Guest Rating
Redesign Interface
Cancellation
Combine Destination, Check In & Out Date, and sorting requirement which include price range, star and guest rating, so users can look the result more quickly.
Manage and Cancel Booking should be combined together for avoiding to confuse users, even cause userâ&#x20AC;&#x2122;s money become non-refundable.
Open
Open App
Payment
Searching, Comparing and Choosing Sorting By Requirement
Hotel & Room Choosing
Booking
Payment
Bee Line: Documentation /Analysis
THE BEE LINE: SCAD SAVANNAH BUS SERVICE The Bee Line consists on various bus routes that travel between the different SCAD locations in Savannah. The buses run continuously from 7 a.m. to midnight. To use the service every student needs to check the routes and the buses available in the moment using the webpage or the app to identify the moment they should go to the stop to take the bus. To board the the bus, the student only needs to show the SCAD id, the user is then free to use the system and leave the bus in one of the stops in that specific route. There are 3 main moments identified in the task: Exploring (identifying and selecting a route in the webpage/app), Waiting (walking to/from the stop and wait to board the bus), and Transport (time spent on the bus going from A to B). Each one of the moments present on difficulty: Exploring (understanding the webpage/app interface and deal with the schedules of the buses that sometimes change without prior notice), Waiting (any kind of information in the stops about the Bee Line system or the routes) and Transport (switch from your mobile to your SCAD id, you need to have more than one thing in mind to board your bus, besides your personal items).
1 1
1
Go to scad.transloc.com
Go to scad.transloc.com 2
12
Identify the nearest bus stop
Walk to your specific destination
2
Open Rider app
Choose departing location
3
W ait
3
o
g
or ing 4 Identify estimated arrival of the next bus (set alarm)
sp or t
10 Wait untill the bus reach the identified stop
n Tra
or t Transp
Identify which route stops near your destination
5
10
Identify the estimated arrival of the next bus
Take the desired seat or spot
Take the desired seat or spot
Wa i
t i ng 8
7
Make a lane to board the bus
Wait for the bus in the stop
i ng
9 Show the SCAD id to the driver to access the bus
6 Walk to the stop at the estimated time of arrival
8
3
Leave the bus in the desired stop
Wait for the bus in the stop
7
5
9
a it
Wait untill the bus reach the identified stop
Walk to the stop at the estimated time of arrival
W
4
4
t
pl
11
in
Choose destination
Wait untill the bus reach the identified stop
or
Ex
Leave the bus in the desired stop
pl
g
Ex
11
r in
Identify the routes available for the bus stop
2 Check the routes available
p
12 Leave the bus in the desired stop
9 Walk to your specific destination
ns
Open Rider app
Make a lane to board the bus
Tra
13 Walk to your specific destination
1 Walk to the nearest stop
8
6
6
5
Show app or SCAD id
Wait for the bus in the stop
Take the desired seat or spot
Show app or SCAD id
7 Make a lane to board the bus
THE BEE LINE: SCAD SAVANNAH BUS SERVICE
THE BEE LINE: SCAD SAVANNAH BUS SERVICE
THE BEE LINE: SCAD SAVANNAH BUS SERVICE
Original task
First approach
Second approach
There are 3 main moments identified in the task: Exploring (identifying and selecting a route in the webpage/app), Waiting (walking to/from the stop and wait to board the bus), and Transport (time spent on the bus going from A to B).
Exploring: Instead of making the user to search for one specific route by himself, the app could work similar to Google Maps, where the app can give you automatically your location, then you choose your destiny, and the app fill the gaps between walking to the nearest stop and which bus to take. The app also could link with calendar apps. Waiting: The system should be able to work mobile free, we are proposing a redesign of the stops to have in every one the basic info of the routes that the user can take in that place. The second approach shows it more clearly. Transport: User should be able to identify when steping into the bus with the app, so he or she will not have the need to switch between the cellphone and the SCAD id. The bus stops with the name of the stop in it will make easier to identify when to leave the bus. Theprotypes for the stops are at the end of the document.
Exploring: The users should be able to use the system without having any type of connection to mobile data in case they donâ&#x20AC;&#x2122;t have any cellphone or wifi available.
Each one of the moments present on difficulty: Exploring (understanding the webpage/app interface and deal with the schedules of the buses that sometimes change without prior notice), Waiting (any kind of information in the stops about the Bee Line system or the routes) and Transport (switch from your mobile to your SCAD id, you need to have more than one thing in mind to board your bus, besides your personal items).
Waiting: The bus stops will have the name of the current spot, a general map of the SCAD locations in Savannah and a specific map of the routes found in that bus stop (the stops could also have cellphone charging spots and Wi-Fi). Transport: User should be able to identify when steping into the bus with the app, so he or she will not have the need to switch between the cellphone and the SCAD id. The bus stops with the name of the stop in it will make easier to identify when to leave the bus. Theprotypes for the stops are at the end of the document.
New SCAD Bus App
Our team analyzed the SCAD bus system APP and optimized it for everyday use. Through our analysis we identified that most issues occured with lack of infomation on bus route, bus arrivals and how to get to your stop. We are suggesting a revising the APP to have more enhanced features such as geo-location to reduce inputting where you are, linking to calendars to set auto-alarms to remind you when you need to catch your bus and live bus tracking to reduce questioning when your bus will arrive.
Step 1:
Step 2:
Step 3:
Step 4:
Open the app and the
The App geo-location
You are given walking
You arrive at the bus
map appears and then input
you and provides the correct
directions to your stop and
stop. The map shows you the
where you want to go.
bus to take
the app tells you how long
progress of the bus and notes
until your bus arrives.
when it will arrive.
Bee Line Kiosk The size of the kiosk is 6-7 feets hight, so it can be seen easily. The LED light show the name where the kiosk is and where the passengers are. Especially, LED could be very brilliant in the night, therefore, the light could be obvious for people.
USB Chargers offer passengers whose smart phones or cellphones reďŹ ll power; furthermore, the kiosk also offer free WiFi, the users can use WiFi through the kiosk, if the signal is not very well at some location.
The Stop let passenger know where the picking and dropping location exactly is. The dynamic bus on map make people know wheather the bus is on the way or not, therefore, people are able to estimate the approximate time that the bus will arrive at the Stop. SpeciďŹ cially, the kiosk could install S.O.S button to improve safty; therefore, people could be more safe durning they are waiting for the bus in the night.
Project C Part 4:
Design Revision and Presentation
Click Image to Launch and See the Video of Design Revision and Presentation