AGENT Instruction Booklet
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WHAT IS TRANGO
TRANGO is a cash transfer and bill payment
Becoming a TRANGO Agent is simple and beneficial for anyone, including those with a full-time job, such as:
There are reportedly over 2 million unbanked individuals in the UK.
• Postal Agents (Postman/woman) • Retail Agents (grocery store, food and wine, etc.) • Local Agents (any other job)
service for the unbanked that is and mobile.
social, local
For the UK’s unbanked, transferring money and paying utility bills in cash involves going to a Post Office branch or a registered retailer, like Western Union. This process involves long commutes, dealing with agents behind a counter, and paying relatively high fees for using cash. Introducing TRANGO, a Post Office service that makes this experience easier, affordable, sociable and collaborative.
To register with TRANGO as a transfer Agent, you must have a bank account and a smart phone. As a TRANGO Agent, you will connect with a Customer closeby, schedule a meet-up, and perform the money transfer for them using your smart phone.
*unbanked | adjective | those without a bank account*
WHY BE A TRANGO AGENT?
It is an opportunity for you to build trust in your community
It is an opportunity for you to earn extra money
It is an opportunity for you to break down social barriers and collaborate with your neighbours
The unbanked in the UK are at an economic disadvantage; as a TRANGO Agent, you have the power to change that. No longer will the unbanked be excluded from financial services as you will be delivering these services to benefit your community while earning more as you see fit.
AGENTS FEE
% TRANGO acts as a connective platform, bringing Customers and Agents together. We do not dictate the cash transfer fees; it is completely up to you. As an Agent, you will receive a payment (a percentage) of the Customer’s transfer amount. For example:
We provide the tools and back-end system so that your Customers can easily find you, schedule a meet-up or pass by your primary working place, and make a transfer. For the use of this service, we charge 30% of your fee. For example:
2% of total
Customer transfers £100.00
You make £ 2.00
30% of fee
Your make £ 2.00
We charge £ 0.60 You keep £ 1.40
AGENTS FEE
The fee you charge your Customers is completely up to you, and can be modified at any time using the app. If you choose not to charge your Customer a fee (0%), we will not charge you and the service will be noted as an act of kindness for your community. In order to keep your fee attractive to Customers, you should try to keep it: 1) competitive with other Agents nearby 2) lower than what other transfer services charge Otherwise, Customers would most likely choose another Agent. In a locality with enough TRANGO users (Agents and Customers), it has been estimated that the fee would settle at around 1% - 2%, which is lower and more attractive than the fee of other transfer methods.
WHO ARE YOUR CUSTOMERS
Your Customers are divided into two categories: 1) Feature phone Customers - those who use mobile phones, which have basic voice calling and texting functions, that dont support thirdparty applications (apps). 2) Smart phone Customers - those who use smart phones, such as iPhones and Androids, that can download applications from an app store on their mobile phone.
• Unbanked individuals who would like to is elsewhere in the UK. • Unbanked individuals who have utility
send cash to someone (family/friend/colleague) who
bills to pay using cash (Gas & Electric, water, TV).
• People (banked/unbanked) who frequently receive cash transfers or payments from someone who is unbanked in another locality/town/city in the UK.
OUR AIM
At TRANGO, we aspire to make cash transfers and bill payments for the unbanked low cost through a personalised and collaborative experience. Our Agents are the backbone of this service, providing reliable transfers, which benefit our Customers and Agents alike. As our Agent, you are given the opportunity to make connections, make a difference, and earn more - as you see fit - in your community. Our Customers are your neighbours, friends and colleagues; creating an economical flow which will revolutionise the dynamic of local money transfers.
TYPES OF AGENTS
There are 3 types of Agents. Please choose accordingly and read your related section.
Postal Agents
Retail Agents
Local Agents
Note that: • a feature phone Customer cannot find you through an app. They can only receive your service if you are a Postal Agent delivering their mail or a registered Retail Agent with a TRANGO sign outside the shop you work in. • a smart phone Customer can find you when you are nearby using the TRANGO app. They will be able to connect with all 3 types of Agents specified.
HOW TO for postal agents
1. REGISTERING
You are required to have a bank account and a smart phone to join this service. Download the app and verify your mobile phone number. Register as an Agent. Fill in the details and add your photo so Customers are able to recognise you.
5. CASH PAYMENT
Begin a transaction on your app and input the Customer’s unique account number, transfer amount and their chosen transaction password. Once you are paid, confirm the transaction.
2. BACKGROUND CHECK
A background check will take place to ensure that you have no criminal activity on record. This is mandatory in order to assure that our Customer’s money is in safe hands, until it is transferred.
6. MONEY TRANSFER
An equivalent amount of money will be sent from your TRANGO wallet to your Customer’s account, and they will immediately receive an SMS receipt. If the Customer wants to pay a bill instead, choose that option in the app and include their utility provider account number and bill number.
3. CONFIRMATION
Within 24 hours, you will receive a notification and begin using the service.
7. FINALIsING INTERACTION
Your interaction with the Customer is finalised. The transaction will be found in your history. Put the TRANGO sign through the letterbox or give it back to the Customer, in case another Postal Agent passes by.
4.THE SIGNAL
While delivering mail, look out for the TRANGO sign on letterboxes. It indicates that the occupier needs you to transfer their cash.
8. FEEDBACK
You will be asked to rate the interaction with your Customer. They will do the same, rating your service by SMS. Kindly complete this step to provide the best experience for all parties involved.
HOW TO for retail agents
1. REGISTERING
You are required to have a bank account and a smart phone to join this service. Download the app and verify your mobile phone number. Register as an Agent. Fill in the details and add your photo so Customers are able to recognise you.
5. MEET UP Feature phone customers
When a Customer approaches you, begin a new transaction on your app, and type the Customer’s unique account number to view their profile. Type in their transfer amount and chosen transaction password.
2. BACKGROUND CHECK
A background check will take place to ensure that you have no criminal activity on record. This is mandatory in order to assure that our Customer’s money is in safe hands, until it is transferred.
6. CASH PAYMENT
Once you are paid in cash, proceed to confirm the payment. Within a few seconds, an equivalent amount will be deducted from your TRANGO wallet and added to the Customer’s.
3. CONFIRMATION
Within 24 hours, you will receive a notification that you can begin using the service.
7. FINALIsING INTERACTION
Your interaction with the Customer is finalised. The transaction will be found in your history.
4. MEET UP Feature phone customers
When a Customer approaches you, start a new transaction on your app, and type the Customer’s unique account number to view their profile.
8. FEEDBACK
You will be asked to rate the interaction with your Customer. They will do the same, rating your service by app or SMS. Kindly complete this step to provide the best experience for all parties involved.
HOW TO for local agents
1. Registering
You are required to have a bank account and a smart phone to join the service. Download the app and verify your mobile phone number. Register as an Agent. Fill in your personal and bank details and add your photo so that Customers will recognise you.
5. MEET UP
When you meet, begin a new transaction on your phone. Follow the app instructions to proceed. As an Agent, you will be asked to transfer money, via the app, to the Customer’s TRANGO wallet.
2. BACKGROUND CHECK
A background screening is done to make sure that you have no criminal activity on record. This is mandatory in order to assure our Customers that their money is in safe hands, until it is transferred.
6. CASH PAYMENT
Once you are paid in cash, confirm the payment. Within a few seconds, an equivalent amount will be deducted from your TRANGO wallet and added to the Customer’s.
3. CONFIRMATION
Within 24 hours, you will receive a notification that you can begin using the service.
7. FINALIsING INTERACTION
Your interaction with the Customer is finalised. The transaction will be found in your history.
4. RECEIVING NOTIFICATION
When a Customer contacts you, you will be notified. Once you accept the request, you will be able to communicate through the app and plan a meet-up.
8. FEEDBACK
You will be asked to rate the interaction with your Customer. They will do the same, rating your service using the app. Kindly complete this step to provide the best experience for all parties involved.
GETTING STARTED
To get started, follow the steps below accordingly.
Postal Agents 1) Download the app, verify your mobile phone number and register. 2) Once you receive confirmation, begin using the service. Refer to “HOW TO for Postal Agents”.
RETAIL AGENTS 1) Download the app, verify your mobile phone number and register. 2) Once you receive confirmation, begin using the service. Refer to “HOW TO for Retail Agents”. 3) Place a TRANGO sign outside your shop to make Customers aware that you offer TRANGO’s service. To promote the service, call our toll-free number and receive posters, instruction booklets and Customer registration forms. 4) Feature phone Customers would come to your store to fill out registration forms. When the Postman delivers your mail, send all completed registration forms with him for processing.
LOCAL AGENTS 1) Download the app, verify your mobile phone number and register. 2) Once you receive confirmation, begin using the service. Refer to “HOW TO for Local Agents”. *For more information, call 0800-0-TRANGO (toll-free) or visit your nearest Post Office branch*
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Brought to you by THE POST OFFICE