2 minute read
Stakeholder Engagement
In order to successfully own, operate and develop high quality shopping centers, Regency Centers engages with a wide variety of stakeholders to thoughtfully consider their needs and feedback. Our stakeholders, both internal and external, are crucial to our success in achieving long-term value creation. Through our stakeholder engagement, we live our value that “we are better together”. When we listen to each other and our customers, we will succeed together.
STAKEHOLDER GROUP LEVEL OF ENGAGEMENT
Shareholders, Bondholders and Lenders
Organizational Level Transparent information sharing via company filings, including enhanced operational results disclosure throughout the COVID pandemic In 2020, met or spoke with shareholders representing over 60% of our common stock One-on-one meetings, calls, and virtual property tours with individuals and institutions Direct dialogue through quarterly earnings conference calls Interactions facilitated via industry associations and sell-side analyst conferences Company goals and strategic objectives, performance and expectations, DEI, transparent disclosure, corporate governance, other ESG initiatives
Employees
Individual Level Enhanced virtual meetings and communications following transition of all ~450 employees to working from home in March of 2020, and subsequent office reopening on voluntary basis in June of 2020, including establishment of an internal employee COVID task force Employee committees and focus groups on DEI initiatives and actions Annual engagement surveys and review of results and feedback Direct dialogue through employee review meetings, companywide town hall meetings and
Q&A sessions with the Executive Committee Formal reporting mechanisms to raise issues such as fraud, harassment, safety concerns, etc. DEI, health and safety, employee engagement, benefits and compensation, career development and training
Co-Investment Partners
Tenants
Organizational Level Dedicated Co-Investment Portfolio
Management team Proactive and regular one-on-one dialogue Property tours, monthly financial calls, quarterly leasing calls, and annual meetings Property performance and expectations, ESG initiatives
Organizational/ Asset Level Extensive tenant resources made available during the COVID pandemic including a dedicated Tenant Resource Website, a “Social
Distancing, Made Easier” campaign to generate awareness of our tenants’ efforts to best serve their customers during the pandemic, and installation of onsite signage at properties to alert customers of open businesses One-on-one contact with tenants performed by in- house Property Management team, including direct contact with all 8,000+ tenants at the onset of the COVID pandemic and thereafter Direct feedback via regular tenant survey and focus groups Tenant performance, tenant satisfaction, property maintenance, property health and safety, property efficiency and sustainable operations
Communities Project/Asset Level ENGAGEMENT APPROACH
Partnered with multiple cities and local charities to provide food distribution sites at our properties throughout the COVID pandemic Matched employee COVID-related donations and volunteer hours One-on-one dialogue with local and regional planning agencies, municipal boards, permitting authorities and community groups Direct dialogue through open houses and town halls Project-specific information, community interests and needs, curated merchandising, and placemaking
TOPICS OF DISCUSSION