A guide to Listening Matters by Action to Regenerate Community Trust

Root Solution

!!! a choreography for transformation

!"#$%&'"()

,--$(.-/0$"-&(( !"#$%&"&'()*$$%+# '*#!#'+'*("(,!("-)./0

Core values & beliefs

"#!$#%&#'#()! ! •

!""#$%&$"%#'!((%)#!*+#!""#,-&."+#/%#()%!(%+#01(-#+12*1(3##

•

!""#-!4%#$&(%*(1!"#(&#-%"$#'!5%#(-%#0&)"+#'&)%#,!6%7#

# '&)%#8.,(7#'&)%#(&"%)!*(#!*+#'&)%#,.,(!1*!/"%#"&9!""3# !*+#2"&/!""3:! ! •

0%#,-!)%#)%,$&*,1/1"1(3#6&)#(-%#,(!(%#&6#(-%#0&)"+#0%#"14%# 1*#!*+#(-%#&)2!*1,!(1&*,#0%#!)%#$!)(#&6#;#0%#'.,(#'&4%# /%3&*+#/"!'%#!*+#,%%5#9)%!(14%#,&".(1&*,#(&2%(-%)##

# •

9-!*2%#-!$$%*,#<#0%#9!*#,-!$%#&.)#6.(.)%#16#0%#(!5%# )%,$&*,1/1"1(3#6&)#&.)#,%"4%,#!*+#&.)#!9(1&*,7#!)%#!0!)%#&6# (-%#9&*,%=.%*9%,#&6#&.)#!9(1&*,#!*+#!)%#!"%)(#(&#(-%# *%%+,#!*+#)%;!9(1&*,#&6#&(-%),7#!*+#9!*#9&;&$%)!(%# $&0%)6.""3#01(-#&(-%),#

# •

().,(#1,#(-%#$&0%)-&.,%#&6#-.'!*#9&**%9(141(3#<#0%#01""# ,%%5#(&#/.1"+#().,(#(&#9&.*(%)#(-%#/)%!5+&0*#&6#().,(7# )%,$%9(#!*+#)%"!(1&*,-1$#(-!(#9&*()1/.(%,#(&#,&91!"#+1,; %!,%#!*+#6.%",#9&*6"19(:#

!"#$%&'$()*+,-..$/)01$2.3$%&'$1+4.$*&2.01)5,$0&$,)4.$2.3$$ )#$%&'$+-.$*)56.-.$+5($*..7$01.$0-'01$+*$8.*0$%&'$2+%3$1&5.*09%$ /)01$2&(.*0$6+-.3$%&'-$01&',10$)*$,-&/01$0&$2)5.3$ %&'$(..:.5$2%$4)*)&5;$$$$$$ <.9(.-$=+2+-+

" " """"" ""

#$%"&'(#%)')*"+,##%-("*.'/%"01)#%)#(" 21-%31-/" (%0#'1)"!4" #56"789:;6<""" "

1=8">?98@" 3A@>"?9"<AB6"C5ADE6" &F>?6DFDE"+A??68>"?9GA@""

" (%0#'1)"H4" #56"(?A8?FDE"79FD?" 35@"6DEAE6"A?"A;;" 359"IF?5J"I5686"ADG"I56D" &6AGFDE"?56"3A@"

" (%0#'1)"K4"" #8=>?FDE"%DEAE6<6D?"398B>" 78FDCFL;6>" #56"MA>FC>" (BF;;>"

" (%0#'1)"N4"" (?6L":@"(?6L"" #56"&F>?6DFDE"(@>?6<" ,C?F9D"(?8A?6E@" "

(%0#'1)"O4" *6??FDE"$6;L" #8AFDFDE"ADG"(=LL98?" "

&FDB>"ADG"-6>9=8C6>" !"

â&#x20AC;&#x153;The future belongs to those who give the next generation reason to hopeâ&#x20AC;? Teilhard de chardin " " " " " "

" " " " " " " " " " " " " " " " " " " !"

Foreword " #$" %&'" ()*" +&&,-./" $&)" (" 0(%" 1&" *./(/*" 2*&2+*" -." 3&44'.-1-*56" -$" %&'" ()*" &2*." 1&" 7&-./"18-./5"7-$$*)*.1+%6"-$"%&'"()*"2)*2()*7"1&"1)'51"2*&2+*"(.7"9*"1)'51*7"9%"18*4:" 18*.")*(7"&."""

#$"%&'"0(.1"&)".**7"1&"" -7*.1-$%".**75"(.7"*.3&')(/*"(31-&."9%"-.7-;-7'(+5"-."3&44'.-1-*5" -7*.1-$%"18*4*5"(.7"-55'*5"18(1"3&.3*)."2*&2+*" 8-/8+-/81"()*(5"$&)"-44*7-(1*"(31-&."&)"+(51-./"38(./*" 9)-./"(9&'1"38(./*"-."18*"0(%"18-./5"()*"7&.*"&)"5*);-3*5""7*+-;*)*7" $-.7"2*&2+*"08&"()*"4&1-;(1*7"(.7"1)'51*7"*.&'/8"1&"+*(7"(.7"7*+-;*)"(31-&." 18(1"0-++"38(./*"18-./5""

" <8-5"/'-7*"-5"$&)"2*&2+*"08&"0(.1"1&"9'-+7"(.7")*9'-+7"1)'51"-."2'9+-3"+-$*" #1"-.1)&7'3*5"18*"=-51*.-./">(11*)5"5%51*4?"""

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

SECTION 1: THE PROBLEM " #$%"&'(%)" "

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

#$%&'('%)" %*" (+$&',+(-" .+" /##$%/,0+1" ,0/$'2/34+" *%5)1/2'%)(" *%$" 1+&+4%#6+)2" *5)1(" /)1" (2/$2+1"%5$"4'(2+)')7"')2%"/,2'%)"8%5$)+9-":0+"4'(2+)')7"#$%,+(("5)+/$20+1"5)2/##+1"2/4+)2(;" (<'44(" /)1" $+(%5$,+(" ')" ,%665)'2'+(" =" /)1" 7$%5#(" %*" /44" /7+(" >+$+" *%$6+1" 2%" 1+&+4%#" #4/9" #$%8+,2(;"$+(%5$,+"/)1"20+/2$+"#$%8+,2(;"0+4#4')+("/)1",0'41$+)"/)1"*/6'49"')'2'/2'&+(-"?+%#4+" 4+1-".+"0/1"1'(,%&+$+1"/"6%1+4"20/2">%$<+1"/)1"'2"3+,/6+"<)%>)"/("@'(2+)')7"A/22+$(-""

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

Engagement that works today ./"%/'"+$'+"%0"1+)*"2)"2("3'2/4" 5'627'$'5"38")*'"9:;4'/'$+)'")'+<" ,*'$'")*'8"+$'""'/4+42/4"6%&+6" $'(25'/)("+/5"5'7'6%#2/4")*'" &%<<=/2)8>("&+#+&2)8"+/5" 6'+5'$(*2#?"" @'%#6'"#$2%$2)2A'5")+&-62/4"&$2<'" +/5"068B)2##2/4"+/5"6'7'6("%0" 62)'$+&8"+/5"CD"6'+5'$("5'&25'5")%" )+-'"=#")*'"&*+66'/4'"%0"5%2/4" (%<')*2/4"+3%=)"2)?"" E2)*2/"+"8'+$F"&$2<'"+/5"+/)2B (%&2+6"3'*+72%=$"*+("4%/'"5%,/F" &%<<=/2)8"2/2)2+)27'("+/5" 7%6=/)''$2/4"+$'"06%=$2(*2/4F" 62)'$+&8"&*+<#2%/("+$'"3'2/4" )$+2/'5F"(%&2+6"'/)'$#$2('("+$'" '<'$42/4"+/5"$'6+)2%/(*2#(" 3'),''/"$'(25'/)("+/5")*'2$" '6'&)'5"<'<3'$("+/5"&%=/&26" %002&'$("+$'"2<#$%72/4" 5$+<+)2&+668?"G*'"H%=/&26"2("-''/" )%"$%66"%=)")*'"+##$%+&*"+/5")$+2/" 2)("%002&'$(?"

" !

50%),(%B&*! 2#4.7%(,#./!

'#$,%&!@.$&4/,#.! -%)(.*)/0,1/!

4*",-+#$%

A-+'2")%

>4&&!391&#89*.(! ?)*%/!

!"#$"#%

3$#.#9,$! -%)(.*)/0,1/! !

!&&$'%

'0*22,*&7!

<===%

430&)'5607%

:;"(7!

;/2+#%

>??=%

'$0##&!2#)!'#$,%&!3.()*1)*.*4)/!

:<=-!

! C,+!"#((*)8!

(&)*+',-&%

8""-&%

50),/($04)$0!

./01/#23+1%

6*)*2#)7!

.+,3% !"#$"#% (9:7#&'/$&%

-&89#4(0!

?/(#.!

"#$%&!'()%(*+,$! -%)(.*)/0,1/!

6#9*!A22,$*! !

@+15/+%

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

“the greatest development challenge is to wake people up from apathy into action”

" "

Anne Hope

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

8#$:"&&.#$)&$#(+,+#$,.$,($ '(4'9'43,0;$,$0&:,0$,3)"&/')6;$ ,$%&0')':',(;$,($,+#(:6$&/$,$ 53.'(#..$5#:,3.#$1#$-3.)<$ !"

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

“If you are neutral in situations of injustice, you have chosen the side of the oppressor. “If an elephant has its foot on the tail of a mouse and you say that you are neutral, the mouse will not appreciate your neutrality.” Desmond Tutu

#*"6-+"6-44?"%+"172$"%'4"(78*&"G"%4"1*"6-+"&2%:" -+)"2$7+59"-+)"-62;"!"#$%&'()#*((#"+,*,"-"

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

!"#$#%&'%(#)*+% $%#&'()(&#*'#+,)'(*'(#%-.#/%.012%/&#3*.45#'&&1#5%#6)0-&#)'1#.&47&+5# /,%#/&#).&#8#)'1#%-.#*'1*6*1-)0#.*(,5#)'1#.&47%'4*9*0*5:#5%#)+5#*'#%-.# %/'#4&038*'5&.&45;## <3# /&# ).&# (%*'(# 5%# 0*6&# )'1# /%.=# 5%(&5,&.# /&# '&&1# 5%# 1&6&0%7# %-.# .&0)5*%'4,*7# )'1# %-.# !"#$!% &'% ()*+% &!+(";# <3# /&# ).&# 5%# 5.-45# &)+,# %5,&.2#/&#'&&1#5%#9&#5.-45/%.5,:#8#)'1#5%#5.-45#&)+,#%5,&.#&'%-(,# 5%#9&#5&45&1#5,.%-(,#)+5*%';# trust ¦tr!st¦ noun 1 firm belief in the reliability, truth, ability, or strength of someone or something : relations have to be built on trust | they have been able to win the trust of the others.

I have a right to be treated with dignity – and so do you

>&# '&&1# 5%# ')?&# 5,&# 7.%90&?2# +,&+=# /,&5,&.#%5,&.4#4&&#5,*'(4#)4#/&#1%2#%.#*3#5,&:# 4&&#)#7.%90&?#)5#)00;#>&#'&&1#5%#*1&'5*3:#5,&# .%%5#+)-4&#)'1#7%5&'5*)0#4%0-5*%'4;## @4=*'(# 5,&# A-&45*%'# B/,:C# *'# .&0)5*%'# 5%# &D7&.*&'+&# *4# 5,&# 9&(*''*'(# %3# )# 7%/&.3-0# 7&.4%')0#)'1#+%00&+5*6&#7.%+&44;##

1 believe in the reliability, truth, ability, or strength of : I should never have trusted her | [ trans. ] he can be trusted to carry out an impartial • [ intrans. ] have faith or confidence : she trusted in the powers of justice.

E.*5*+)0# "(',(*!-&.% *4# )# /):# %3# 0%%=*'(# )5# )# 7.%90&?# 3.%?# 1*33&.&'5# 7&.47&+5*6&4# )'1# *'# 1*33&.&'5#1*?&'4*%';#<5#)#7.%+&44#%3#)')0:4*'(2# .&+%'4*1&.*'(# )'1# A-&45*%'*'(# &D7&.*&'+&4# /*5,*'#)#9.%)1#+%'5&D5#/,&5,&.#.&0)5&1#5%2#3%.# &D)?70&2# 4%+*)0# F-45*+&2# ,-?)'# )'1# 7,:4*+)0# 1&6&0%7?&'52# 0&).'*'(2# )+5*%'# 70)''*'(2# 7%0*5*+42#+-05-.&#%.#-4&#%3#5&+,'%0%(:;##

ORIGIN Middle English : from Old Norse traust, from traustr ‘strong’

<5#*4#)#=&:#)+5*6*5:#%'#5,&#1&6&0%7?&'5#F%-.'&:# 5,)5#9-*014#5.-45#)'1#+%,&4*%';#

verb [ trans. ]

# $,*'=#)9%-5#5,&#47,&.&4#%3#*'30-&'+&;# @'#*'1*6*1-)0G4#7&.4%')0#(.%/5,#+)'# )33&+5#0%+)0#)+5*%'#5,)5#*?7)+54#%'# 5,&#/*1&.#/%.01;# <5#*4#*?7%.5)'5#5%#9&#)/).&#%3#5,&# 1:')?*+4#)'1#*'5&.)+5*%'4#).%-'1# )'1#9&5/&&'#5,&#47,&.&4#%3# 7&.4%')02#0%+)0#)'1#/*1&.#4%+*&5:#H# )'1#9&+%?&#)0&.5#5%#%-.#%/'# 7%4*5*%'#%'#)':#(*6&'#1):#)'1# 4*5-)5*%'2#)'1#5%#/,&.&#%5,&.4#?):# 9&#3%+-4&1#/,&5,&.#*'#5,&*.#F%9#%.# 5&)?#.%0&;##>&#'&&1#5%#5,*'=I#B,-%,% ."/+)#%01%2'$345%,%2*33%*06/.&%'+%&"#% 2*4#$%2'$347#)'1%5%%.&+%('*4&#5,)5# %5,&.4G#)+5*%'4#+)'#)33&+5#%-.# 7&.4%')0#)'1#0%+)0#/%.014; !"#

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

" !!"

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

$%&#'&&('#)*#+%,-.&/# !

“Every problem contains within itself the seeds of its own solution.” Stanley Arnold

“When we are no longer able to change a situation, we are challenged to change ourselves” Viktor Frankl

! ! ! ! ! !

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

!"#

“Apathy can be overcome by enthusiasm, and enthusiasm can only be aroused by two things: first, an ideal, which takes the imagination by storm, and second, a definite intelligible plan for carrying that ideal into practice” Arnold Toynbee

$%&'#&'#(#)*+,-./#0%(0#1(/#0(2.#+'#*+0#*3#*+,#4*13*,0#5*-.#0*#1..0#(-6#.-7(7.#8&0%#9.*9:.# 8&0%#;.,/#6&33.,.-0#;&.8'#(-6#.<9.,&.-4.'=#>+0#&0#&'#0%.#*-:/#8(/#0*#7.0#0*#.<9*'.#0%.#,**0# 4(+'.#(-6#+-.(,0%#0%.#,**0#'*:+0&*-'=##

?.(6&-7#0%.#@(/#! ##

“A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves” Confucius

“A great leader’s courage to fulfil his ambition comes from passion not position” John Maxwell

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

!"#

SECTION 3: $%&'$()*#+)*,*+-+)$#./%0' 1234536789# $:8#;<4=>?84@>7#6<26A98#A;#@:8#B39@8434C#->@@829#9D9@8?# 39#@A#E<37=#@2<9@#>4=#9<66A2@#>5@3A4#@:>@#F377#:876#68A678#@A# 3=84@3;D#F:>@G9#62853A<9#@A#@:8?H#4>?8#@:8#2AA@#5><989#A;# 62AE78?9#34#@:832#5A??<43@389H#>4=#@A#;34=#@:8#68A678#34# @:A98#5A??<43@389#F:A#>28#6286>28=#@A#@>I8#>5@3A4#@A# @>5I78#62AE78?9#>4=#7AAI#;A2#9A7<@3A49J#

If our purpose is to build trust, we will not achieve this by taking power from those we meet and giving nothing back

$:8#;A<4=>@3A4#A;#@:8#9D9@8?#39#739@8434C#34#9<5:#>#F>D#@:>@# 3@#78>=9#@A#>#;2887D#5:A984#5A??3@?84@#@A#>5@3A4J## '@>2@34C#F3@:#34=3K3=<>79#A48#@A#A48H#@:84#34#9?>77#L:A<98#C2A<69MH#7>2C82#C2A<69#>4=#@8>?9H# @:8#9D9@8?>@35#739@8434C#>662A>5:#=8K87A69#>#48@FA2I#A;#34@8289@8=#34=3K3=<>79#>4=#>#6AA7#A;# 68A678# 6286>28=# @A# @>I8# 62>5@35>7# >4=NA2# 6A73@35>7# >5@3A4# @AC8@:82# A4# @:8# 34;A2?>@3A4# C78>48=#;2A?#:<4=28=9#>4=#9A?8@3?89#@:A<9>4=9#A;#L739@8434C9MJ# # # # # # # # # # # # # # # # # # !"#

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”

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

D$4#,/#-'4#%'*#47+#%),-47+)*4+8

# !"#

:)-*%0)05#;2**%,-#,%8+),%-## &'+,25%6#&'(()*(%0*#201# 1)-&)7.)0%<### ='+,25%<#.+:)(/+#*+):7,-5#'(4# 4'#)-'47+*#:)**,+/#3,47#,4#47+#*,/?# '%#*+>+:4,'-;# ='(()*(%0*<#.+:)(/+#3,47'(4# *+):7,-5#/(%%,:,+-4#-(2.+*/#'%# 6+'60+1#47+#*+/(04/#3,00#.+# ,-/(%%,:,+-4#4'#8+0,9+*#47+# 0+)8+*/7,6#4'#8+0,9+*#)-&#):4,'-# '*#47+#6'3+*#.)/+#4'#+%%+:4#)-&# :7)-5+;## >)-&)7.)0%<#.+:)(/+#,4J/#7)*8# 3'*?;#$4J/#*+3)*8,-5#I#)-8#,4# 4)?+/#+%%'*4#)-8#:'-:+-4*)4,'-# 4'#2++4#-+3#6+'60+#)-8#4'# 8+9+0'6#*+0)4,'-/7,6/;##

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

!"#$%#&'$()$'*++#''$,-#$().$ $5#4*)-&.#-5#(#4(1/&#&.52/%#-(1/&-# .2;3&1#59#*.6*7*62(4)#(881581*(-&# -5#-%&#82185)&#59#-%&#&./(/&;&.-# $5#6&7&458#-%&#*.951;(-*5.# 6(-(3()&#(.6#+5;;2.*+(-*5.# 815+&))&)#=*-%#/1528)#(.6# +544&+-*7&)#-%(-#=*44#32*46#-%&# ;(1>&-@#;(.6(-&#51#;(.*9&)-5#951# (+-*5.#(.6#+%(./&K## $5#(+-*7&4:#;(.(/&#-%&#.&-=51>)# (.6#2)&#-%&*1#85=&1#&99&+-*7&4:#

# !"#$%&'()*&*+$,-(().'$&'$/)%&0).)/$ $&(;)#59#7542.-&&1)@#+5<516*.(-&6#(.6#)28851-&6#3:#(#)>*44&6#(.6#-1(*.&6#D(.*;(-51E@#+(.# 6&4*7&1#-%&#4*)-&.*./#;(--&1)#):)-&;#(+15))#(#8(1*)%@#.&*/%3521%556@#-5=.#51#+*-:?##

/*-$-#+)-0'$)1#-$23$&#,-'$ '")4$(",(.$

$%&#-&(;#*)#*6&(44:#;(6&#28#59#45+(4#8&584&#=*-%#(#;*F-21&# 59# &F8&1*&.+&# (.6# )>*44)?# $%&:# ;(:# =(.-# -5# =51># =*-%# (.# &F8&1*&.+&6#81(+-*-*5.&1#*.*-*(44:?#

OL#8&584&#=*44#(+-*7&4:# )28851-#(#+%(./&#815H&+-# 51#*.*-*(-*7&#57&1#(# 81545./&6#8&1*56K#(.6##

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

O<P#8&584&#=*44#4&(6#(.6#3&# -12)-&6#=*-%#4&(6*./#(# )-1(-&/*+#+%(./&#815+&))#*.# -%&*1#.&*/%3521%556?#

I&8&.6*./#5.#-%&#85824(-*5.#)*J&#(.6#/&5/1(8%*+#(1&(#-5# 3&#+57&1&6@#-%&#+5<516*.(-51@#51#4&(6#(.*;(-51@#+5246#3&#(# )&+5.6&6# ;&;3&1# 59# (# )-(99# -&(;@# (# 8(*6# 51# )85.)51&6# =51>&1#51#(#%*/%4:#+5;;*--&6#(.6#1&)521+&6#7542.-&&1?#

!LLL#D4*)-&.*./)E#(+15))#(# 95+2))&6#.&*/%3521%556# 51#+5;;2.*-:#=*44#6&4*7&1# (#6(-(3()&#(.6#.&-=51>#59# MLL#8&584&#81&8(1&6#-5# +5;;*-#-5#(#);(44#(+-*5.# =%&.#)2;;5.&6K## NLL#8&584&#52-#59#-%&# !LLL#=*44#7542.-(1*4:#/*7&# 28#-*;&#(.6#+5;;*-#-5# 65*./#)5;&-%*./#57&1#(# )%51-#8&1*56?###

!"#

$%$#&'(#)*+,,-# !

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

( 1%.,2%(3*"2+($0%"-("4,-%##".&#(3)#%+(.&5((( (

66(7(3.+8(9.-4:(,.#$*-%#()&+(4.;%4%&$#(

(

<=(7($.&%(.9(8.*-(;."/%(>$%4,.()&+(9-%?*%&/8@(

(

A(7((B0)$(8.*(#)8(C(8.*-(B.-+#(

D<7(,%-/%&$(.9(B0)$(8.*(#)8("#(/.44*&"/)$%+($0-.*'0(4.;%4%&$()&+(,.#$*-%E( # (

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

!"#$%&'())&%*+,%)$-$)&%".%)(&/$+(+0%

C$%&4+('&*%+,&,-5#,//G1*3#/82#0/'#(*4#:&1*3# (5('&#/0#5%(2J.#%(77&*1*3#*/5#)(G&.#.7(9&# 0/'#0(92.6#0&&,1*3.6#G*/5,&43&#(*4#&B7&'1&*9&# 2/#&)&'3&# # .%"#%+-&$(D1+*%&0,&,-5#7'/:1*3#2/#:'1*3#/82# 5%(2J.#%144&*#8*9/-&'.#*&5#1*0/')(21/*6# 14&(.6#./,821/*.#8*,/9G.#9'&(21-12+#(*4#&*&'3+##

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

)&*%+,&,-(.B&''*(

;#$&'&%#%&,-5#.833&.21*3#'/82&.#(*4#5(+.#2/# 5/'G#512%#.128(21/*.# C,&@#%&,-5(9%(,,&*31*3#2/#8*:,/9G#(#.289G# 7/.121/*#A#)/-&#0/'5('4 # # #

!"#$%&$#'()&*%+,&,-( .+%%&,-(D(*4#)/-1*3E(/01,2#"&+*((*4# :(''1&'.F#5%(2#0&&,.#9/)0/'2(:,&#

3/*+"4&,-5#*/2191*3#:&%(-1/8'.#2%(2# 1*419(2&#,&(4&'.%176#-8,*&'(:1,12+6#4(*3&'##

89='0"&,-5#(,2&'*(21-&#5(+.#/0# .&&1*3#/'#4/1*3##

6+$0"2&,-5#(998'(2&,+#*/21*3#2%&#G&+#7/1*2.# /0#1*0/')(21/*6#(921/*#(*4#,&('*1*3#

6+>"#@&,-5#0&&41*3#:(9G#5%(2J.# :&&*#.(14#1*#(#4100&'&*2#5(+# /7&*.#(*/2%&'#-1&56#(*4# 4&-&,/7.#.%('&4#8*4&'.2(*41*3#

702+''&,-5#8*9/*.91/8.,+#.%/5.# (22&*21-&*&..#D(*4#2'(*.0&'.#.G1,,.E# !'#,,&,-5#.2'8928'1*3#5%(2#1.#2/#:&#4/*&#

6+>'+$%&,-5#0&&41*3#:(9G#5%(2J.# :&&*#%&('4#4&)/*.2'(2&.# (22&*21/*#(*4#9%&9G.#9/))/*# 8*4&'.2(*41*3##

89$:#,-&,-5#9'&4&*21(,.#(*4#9/*2(92.#.%/5.# 2'8.2## ;&,&*:&,-5#9,/.1*3#4/5*6#(*4#,&(-1*3# /7&*1*3.#A#21)&G&&71*3#

8@=0A+"&,-5#1*-121*3#0&&4:(9G6# /00&'1*3#9%/19&#

84#'1#%&,-5#7&'0/')(*9&#(*4#1)7(92.# D&*&'3+#4'(1*&4#/'#3(1*&4H#$'8.2#:81,2H# I..8)721/*.#)(4&#(*4#9%(,,&*3&4HE#

?>(=+0='+(#"+( '&*%+,+2(%0(#,2('&*%+,&,-E(%:+F(*++( A:#%(%:+("+#'(="0/'+@*( #"+G(H:+F(*%#"%(%0(%#$B'+(&**1+*(%:+@*+'4+*(I(#,2(+@=0A+"(%:+@*+'4+*(&,( %:+( ="0$+**G( H:+F( 2+4+'0=( +,+"-FE( +>>+$%&4+,+**( #,2( +,%+"="&*+( I( %:+F( +,-#-+(&,(=1/'&$('&>+G(()&*%+,&,-(7#%%+"*(*0(@1$:(#,2(&%(A0"B*G#

!"#

SECTION 4: STEP BY STEP

C-35-'-%' $,0-"+'

;00"00'-8"' &%0,-,%+' 4$35,6.' &*5&%0"'

<8"'&$3."50' <8"'&$3("'

78.' "+939":'

=,+2'$"32"50' >,0-"+'?@?' 73-(8'

A5,+9' ,+2,#,2*3$0' -%9"-8"5'

Listening teams

$,0-"+'?@?''

Build trust Access Influence

Access Resources customers clients volunteers

Policy and decisions

;(-,#3-"' +"-D%5E0'

investment

Access Expertise training support

'C-53-"9,0"''

Grow the network

F593+,0"' 6%5'3(-,%+'' ' '4%++"(-' ,+2,#,2*3$0''

' !"#"$%&' 3+2' 0*&&%5-' -8"'$"32"50'''

Build respect

A5,+9'$"32"50' -%9"-8"5'

Build the network

>,0-"+'?@?'

4%$$3-"'B' 3+3$.0"' >,0-"+,+9' 5"0*$-0'

Convene community “holding team”

!"#"$%&' (%))*+,-./0' #,0,%+1',2"301' 0%$*-,%+0'3+2' 3(-,%+'&$3+0' '' '

# # !"#

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

(

!"#

#$%&$'()" !"#$%&$'()#$")#"&"*'&+'%",-."/#'#"&"#0#$'1&$)2" &33%.&2-"$."&2-)'4)5("&5".67'2$)4'8"

" <%)52)3*'#".;"'5(&('1'5$="

*+"),-".'$"/',/.'"$0123"$0&$"),-"4&2"5,.6'"$0'1%"

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

I> J2'6'%":,"&2)$012("+,%" &2),2'"$0&$"$0')"4,-.:" :,"+,%"$0'85'.6'5K"" "

!> J2'6'%"$,"/%,815'" 5,8'$012("$0&$"),-" 0&6'"2,"/,;'%"$," :'.16'%K" >8 J2'6'%"40&..'2('" ;1$0,-$"7'12("/%'/&%':" $,".'&:K>""

@015"15"&"!"#$"%&'()*#(+%,%-*./%0""$0&$";1.."'2(&('"/',/.'9"5/&%3"$0'1%"&$$'2$1,2"&2:"12$'%'5$9" 5$18-.&$'"1:'&5"&2:"&218&$'"&4$1,2"B"&2:"1:'2$1+)"$0'"/',/.'";0,";1.."$&43.'"4,8/.&4'24)" &2:"&/&$0)9".'&:"&2:"40&8/1,2"40&2('>"" !50.5'";1.."7'"5-44'55+-.",-.")#"3%'3&%'+"$."$&3'"%'5/,25171.1$)"+,%"8&312("'2,-(0"$18'"$," .'&%2"&7,-$9"&//.)"&2:"/%&4$14'"$0'"&%$5",+"'2(&('8'2$"&2:"$0'".15$'212("8&$$'%5"8'$0,:>" C6'2"4)2145";1.."7'"5-%/%15':"7)";0&$"0&//'25"&5";'"0&6'"5''2"8&2)"$18'5>"

L2,;12("0,;"$,".15$'2"$," /',/.'"4&%'+-..)"&2:" 5)5$'8&$14&..)"15"$0'"3')"$," '2(&('8'2$9"$,":'6'.,/8'2$" &2:"$,"$%&25+,%8&$1,2" D4$16'":1&.,(-'"15";0&$";1.." 7-1.:"$0'"$%-5$9"%'5/'4$"&2:" %'.&$1,2501/5"$0&$"&%'"$0'" +,-2:&$1,2"+,%"5$%,2("&2:" %'51.1'2$"+&81.1'59".,4&.9"2&$1,2&." &2:"12$'%2&$1,2&."4,88-21$1'5" " *$"5$&%$5";1$0"$0'"12:161:-&.""

!"#"

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

! !!"!#$%&'!())'!*+!+,-!#$-.+%)/.!

! $%&'()#*+,-#./0.1/#102/#'3/(-'4'/%#%-5/()-+%#-0#67'13#0(# #

! $%&'()# ,607-# 80(8/5(%# '3/(-'4'/%# *+/-+/5# ./0.1/# +,2/# ,#

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

! $%&'()# -0# /@8+,()/# 4711# 80(-,8-# 3/-,'1%# *'11# -/%-# -57%-# ,(3# )'2/#:07#-+/#'(405;,-'0(#405#:075#(/-*05&#3,-,6,%/<## #

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

& !"#

!"#$%&'()*+%)#%&,)-#.%/%0#$$1.-)+%&.-$()-#.% %

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

!"#

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

>:(?1,+!"@(/.&*0&%#(A(4$%$#1(,-1(#"!.2'($%0(*1$01"'( :#133)6/"$-2)1/,)'5,)*"$%+1'&"%2)"*)%,'."/;,+)1!'&"%) H.# '/9# */&# .()&A# .%&1&# 6*2,4# =&# '# /2)=&1# *+# 4(++&1&/.# '/4# 4(5&1-&# %*2-&# 01*23-# )&&.(/0# (/# 4(++&1&/.# 3'1.-# *+# .%&# 6*))2/(.9A# *1# (/# 4(++&1&/.# 6*))2/(.(&-# *+# (/.&1&-.# *1# '61*--# I+'6.(*/',J# *1# I.1(=',J# 01*23(/0-# >(.%(/# '# >(4&1# 6*))2/(.97# $%(-# -&G2&/6&# (/5*,5&-# =1(/0(/0# .%&)# (/.*# 3*-(.(5&# 1&,'.(*/-%(3#>(.%#&'6%#*.%&17##

8/# 42&# 6*21-&A# .%&# 3&*3,&# >%*# -%*># ,&'4&1-%(3# G2',(.9# '/4# -.1'.&0(6# (/.&1&-.# >(,,# =&# =1*20%.# .*0&.%&1# .*# )&&.# &'6%# *.%&17# $%(-# )'1@-# '/*.%&1# -(0/(+(6'/.# -.&3# .*>'14-# 4&5&,*3(/0# 1&,'.(*/-%(3-A# ###.12-.#'/4#(/.&1K'6.(*/-#'61*--#>(4&1#01*23(/0-7## !"#

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

!"#$%&#'())*+,-.#/(01,+2#$&3)#4#1&5&0(6,+2#-%&#+&-7(89#%*:## =%&#E1;;7')(.#F104)'8#=&+;#)*#:13;&4#6.#+#8317,#1:#21;;7')(.#0&+4&3*#/%1#21;;)(#(1# /13>)'8#(18&(%&3#(1#4&?&01,#+#*(3+(&8.#:13#(%&)3#21;;7')(.#(%+(#/)00#6&#6+*&4#1'#(%&#)4&+*# +'4#)':13;+()1'#2700&4#:31;#+00#(%&#0)*(&')'8*<## =%&#(&+;#%+*#'1#:13;+0#*(372(73&#+(#(%)*#,1)'(-#67(# G%104*H#(%&#0)*(&')'8#3&*70(*#)'#(37*(#:13#(%&#/%10&# 21;;7')(.<##=%&.#/)00#;+'+8&#(%&#*(3+(&8)2# 4&?&01,;&'(#1:#,319&2(#)4&+*#+'4#+2()1'*-#+'4#(%&# 4+(+6+*&#1:#,&1,0&#+'4#(%&)3#,0&48&*#A#+'4#4&?&01,# (%&#21;;7')2+()1'*#*.*(&;*#(%+(#/)00#>&&,#)'#(%&;# (172%#/)(%#(%&)3#'&(/13><### =%&# E1;;7')(.# F104)'8# =&+;# %+*# +# 21;,0&D# (+*># +'4# 3&*,1'*)6)0)(.# (1# :70:)0-# 67(# ):# (37*(-# 3&*,&2(# +'4# 3&0+()1'*%),*# %+?&# 6&&'# 67)0(# /)(%# 2+3&# +'4# %1'&*(# )'(&83)(.-# (%&*&# 0&+4&3*# /)00# %+?&# (%&# *7,,13(# 1:# +# *(31'8# +'4# ,1/&3:70# '&(/13># 1:# ,&1,0&# /%1#/)00#21'(3)67(&#(%&)3#();&-#,1**)60.#(%&)3#;1'&.#+'4#2&3(+)'0.#(%&)3#?1(&*#(1#(%&#21;;1'# 2+7*&#/%&'#2+00&4#7,1'<#I700#4&(+)0*#)'#(%&#JKL8&'&3+(&#E1;,&'4)7;<#

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

!"#

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

# # # !"#

$%&'()(*+,(-.#!"#$%&'"(#)*'$+!"#*$*$,##/)01,.##/)2314(#1)4(*.,+)4/)'#056(*#47)+8/2.#+.# 6(33#+.#91./)(..##+)4#5*'+)/.+,/5)+3#4(:(3508(),;#<=/.#6/33#=(30#,5#4(:(350#3(+4(*.=/0#+)4# ,=(#,(+8-.#2+0+2/,7#,5#/)>5*8?#/)>31()2(?#)('5,/+,(#+)4#0+*,)(*#5)#9(=+3>#5>#,=(#25881)/,7;# <=(#,(+8#6/33#4(:(350#+)#/))+,(#+9/3/,7#,5#*(.53:(#25)>3/2,#+)4#(),(*#/),5#8+,1*(#4/+35'1(# 6/,=#+33#.,+@(=534(*.#+)4#,=5.(#/)#05./,/5).#5>#056(*;#<=(#,(+8#6/33#3(+*)#=56#,5#4*+6#5)# 0193/2#.(*:/2(.#,5#,=(#'*(+,(.,#(>>(2,;#A('5,/+,/)'#+#9+3+)2(4#25),*+2,#9(,6(()#,=(#,(+8#+)4# ,=(#+1,=5*/,/(.#+)4#+'()2/(.#6/33#9(#0*5412,/:(#>5*#+33#25)2(*)(4#B#3(+4/)'#,5#+)#/):/'5*+,(4# 0193/2#3/>(#,=+,#(:(*79547#6/33#9(#0*514#,5#9(#0+*,#5>;#C,#6/33#2*(+,(#9(,,(*#.531,/5).#,=+,# /):53:(#352+3#0(503(#0*50(*37#+)4#,=(*(>5*(#25.,#3(..;#C,#6/33#*(B2*(+,(#,*1.,#/)#,=(#/).,/,1,/5).# +)4#,=(#'*+..*55,.#5>#25881)/,/(.;## C4(+337#,=/.#,*+/)/)'#6/33#/):53:(#5,=(*#.,+@(=534(*.#D#0193/2#+)4#,=/*4#.(2,5*#5*'+)/.+,/5).?# +'()2/(.#+)4#0+*,)(*.=/0.;##E56(:(*?#2580(,/,/5)#>5*#+)4#0*5,(2,/5)#5>#.=*/)@/)'#*(.51*2(.# 6/33#2*(+,(#,()./5).#,=+,#8+@(#,=/.#85*(#4/>>/213,#,5#+2=/(:(#>*58#+#25881)/,7#9+.(;### F53/4#+)4#2588/,,(4#3(+4(*.=/0#>*58#+#.()/5*#3(:(3?#+.#6(33#+.#.1005*,#>5*#25881)/,7# 3(+4(*.=/0#4(:(3508(),?#2+0+2/,7#91/34/)'#+)4#+..(,#,*+).>(*?#/.#2*/,/2+3#,5#8+@/)'#,=(#.=/>,# ,=+,#,*+).>5*8.;## #

!!"#$%&'()*#+(,-.-/0&-(12##3)(4%5&/#016#3(.-&-5-01/## !-.+/*%).$*$,+).#(+".(*$0%+1.'1/.+)-#)+)-.+1"'2.3)%+#".+)-.".+)'+4.+5%.0+#$0+)-#)+)-.*"+ 6').+*%+'$.+7#8+'&+-#6*$,+#+6'*3.+#4'5)+)-.+&5)5".9++

# <=(#25881)/,7#=534/)'# ,(+8#=534.#,=(#@(7#,5# 859/3/./)'#0*5I(2,#.122(..# +)4#4(:(350/)'#+#)(6#+)4# +2251),+93(#053/,/2.&#+# 2*/,/2+3#8+..#5>#)(,65*@(4# /)4/:/41+3.#2+)#,*+).>5*8# ,=(#6+7#.52/(,7#45(.# 91./)(..#+)4#053/,/2.;# #

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

#$%#&'&()#)"*%"%+#")*,#"%(,#-"./" 0($"&#)'#1%2"%&3)%"*$4"5/%#)"*" '/6(%(1(*$"$##4)"%/"7#"*76#"%/")+/0" &#)'#1%"*$4"73(64"*"8//4" &#6*%(/$)+('"0(%+"%+#"#6#1%/&*%#9"%/" 4#,/$)%&*%#"%+#:"1*$"7#"%&3)%#4"%/" 6()%#$2"6#*42";*1(6(%*%#2"1/,,3$(1*%#" *$4"0/&<"0(%+"%+#"=/,,3$(%:" >/64($8".#*,"*$4"(%?)",#,7#&)" 0(%+/3%"3$4#&,($($8"(%?)"*3%/$/,:" *$4"&#,*($"*11/3$%*76#"%/"(%-""

56)4!%4(2')'.,!'7,!',48!93).('(&0.:!;02!<,4(=,<!-4)8!'7,! ;)4<!93).(2:!;7(&7!8,0*'!&('>$!9?).('(&0.:!)4!93).('(&2:! 4,.0',<!')!0!&)*&,4*!)4!(*',4,2'!(*!'7,!&('>@!'7,!2&(,*&,! '70'!2'1<(,<!'7,!2)&(0.!4,.0'()*2@!'7,!;0>!)-!.(=(*A!)-! '7)2,!;7)!<;,..!(*!'7,!&('>@!;7(&7!*);0<0>2!;,!;)1.<! &0..!'7,!*0'()*$! 5B7,4,-)4,!3).('(&2!(2!'7,!2&(,*&,!'70'!(2!&)*&,4*,<! 0C)1'!0..!'7)2,!3,)3.,!;7)!.(=,!(*!)14!*0'()*$!?).('(&2! (*!('2!'41,!2,*2,!(2!0!2&(,*&,!&)83.,',.>!)33)2,<!0*<! 0*'0A)*(2'(&!')!'7,!2,.-(27!,A)&,*'4(&!0''('1<,2!;7(&7! A(=,!4(2,!')!,D3.)('0'()*$!?,)3.,!;7)!'0E,!0<=0*'0A,! )-!)4!,D3.)('!)'7,42!)*.>!2,,!'7,8!02!)CF,&'2!')!C,! 80*(31.0',<@!02!&7,03!.0C)14!')!C,!12,<@!;7(.,!'7,! '41,!3).('(&(0*!2'04'2!-4)8!0!C02(&!3)2('()*!)-!.)=,!0*<! &)*&,4*!0*<!2,,2!3,)3.,!02!-,..);!7180*!C,(*A2!.(=(*A! (*!'7,!208,!*0'()*@!2704(*A!0*<!;)4E(*A!')A,'7,4$G!

.+#"0()#"'/6(%(1(*$"0(66"&#*6()#"%+*%" %+#",/%(5*%(/$"/;"%+#"%#*,"()"%+#" 6/5#"*$4"1/$1#&$"%+#:"+*5#";/&"%+#(&" 1/,,3$(%:-""

6,4<(*0*<!H04<(*0.! REFLECTION AND ACTION The animator provides a situation in which people can stop their daily occupations, and reflect critically on what they are doing. A code helps enormously to rp"d up the process of getting started. The group identify any new information or skills they need, get this information and/or training, and then plan action. Often the first plan of action will solve some aspects of the problem, but not deal deeply enough with the root causes of the problem. By setting a regular cycle of reflection and action in which a group are constantly celebrating their successes and analysing criticallythe causes of mistakes and failures, they can become more and more capable oieffectively transforming their daily life. This process of action and reflection is called ..praxis".

"#$!%&'()*!+,-.,&'()*!/!0!&)*'(*1)12!34)&,22! !"#$%&'(#)&)*$+,((#-'$.-/0#''$&)1/21#'$-#32#0(&/)$("-/4*"$-#.#,(#5$0602#'7$

@$(,*%/&)2" %#*,)" *$4" *8#$1(#)" (4#$%(;:" *$4" &#;6#1%" /$" %+#" ())3#)2" 1/$1#&$)" *$4" \ TH rl"; fHtu4 '&/76#,)" %+#:" ;*1#" A" *$4" ($(%(*%#" *1%(/$" REfttcT to %/" *44&#))" %+#,-" " .+#:" 0(66" *6)/" )'#$4" %(,#" *;%#&" #*1+" #$1/3$%#&" 0(%+" *$" ($4(5(43*6" /&" 8&/3'" /&" %#*," %/" %+($<" oN *7/3%" 0+/" %+#:" +*5#" ,#%2" 0+*%" *1%(/$)" Acrt vq '#/'6#"+*5#"'&/,()#4"%/"%*<#2"%+#")<(66)2" %*6#$%)" *$4" #$#&8(#)" %+*%" '#/'6#" +*5#" *$4"0+*%"%+#:",(8+%"7&($8"%/"%+#"4#5#6/',#$%"/;"*$"*1%(5#"$#%0/&<-"

The inputs are important in this cycle. Every group does not need to invent the wheel from scratch. They can learn from the experience of people outside the group. The inputs can take the form of:

.+#:"1/$%($3*66:"&#;6#1%2"($4(5(43*66:"*$4"%/8#%+#&2"/$"%+#" ;*1%)"*$4";##6($8)"*&/3$4"%+#"'#&)/$*6"*$4"'376(1" a short lectures giving the information they have recognised as relevant o &#6*%(/$)+(')2"%+#"(,'*1%"/;"*1%(/$)"%*<#$"*$4"%+#" models of analysis which provide a framework and put the problem in a wider perspective (such as the Gramsci Model, see Chapter 9) &#*1%(/$)"*$4"&#)'/$)#)";&/,"/%+#&)"A"*$4""*7/3%" passages from the Bible or otherspiritual guides which challenge the group to a deeper 0+*%"%+#:"+*5#"6#*&$%"($"%+#"'&/1#))-"" response slide shows or videos which show how other groups in similar situations have found alternative ways of meeting these needs (such as the video on Mondragon or the stide show of the "Journey of a People" of Brazil) guidelines for action planning (such as 7 Steps of Planning, Force Field Analysis or the 3 Cs found in Chapter 7).

.+#:"0(66"1/$)(4#&"*$4"'6*$"*$/%+#&"*1%(/$")+*'#4"7:" 0+*%"%+#:"+*5#"6#*&$%2"4()1/5#&#4"/&"$/0";*1#-".+#:" ($(%(*%#"*$/%+#&"*1%(/$2"*$4"'&/1##4"%/"*"$#0" &#;6#1%(/$"*$4"*1%(/$"1:16#-".+()"'&/1#))"1/$%($3#)B" The inputs should themselves be offered as starting points for further dialogue, and not as the final "truth" or the definitive answers. ,/4#6#4"*$4"#$1/3&*8#4";&/,"%+#";(&)%"#$1/3$%#&"(%"()" #,7#44#4"($"%+#"C()%#$($8"D*%%#&)"):)%#,-"" !!" 2t

“Excellence is an art won by training and habituation. We are what we repeatedly do. Excellence, then, is not an act but a habit." – Aristotle "What I see, I remember. !What I do, I understand” Confucius"

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

!""#$%"&'#(")$3,/()().$/)6$%'00",#$()$78#(")$ A(/%.*,4/.%9C#.%'6(/&/'.(#&(*#/&1/6%#2.%310.-1#&%6#&8&'7&;76#:.%#6(/%6-%6(6,%'&7#&)6(4'61C# .%)&('1&/'.(1C#-&%/(6%10'-1#&(*#/6&51#'(/6%61/6*#'(#6D-7.%'()#/06#:,77#-./6(/'&7#.:#/06# ?'1/6('()#F&//6%1#191/65#G#.%#'(/6%61/6*#'(#&#-&%/(6%10'-#/.#:,779#*6867.-#/06#191/65#'(#/06'%# 7.4&76@) !"#

$%&#'())$#*)+,$-)./#0()1(233&##4)30&.5-,3# *678# ! "#$%!&'! ()*+*,-,)$.! /0,!1+)2+3! =,$!>!

*7698# $:6;68#

0<=>6?8#

4#5)6573,%8!/0,&#9!:!4#+6$56,8! "77356+$5&)%8!(;+-73,%8!! <,%&2#6,%!

*@AB=<#6C7?69?6C6D?8#0DE<BAF# 9?BG=76#=CH#7:B?H#86A7@?# @?I=CB8=7B@C8J#

2<<#

KF#LF#!#

! ()*+*5)*!5)?5@5?2+3%!

+B876CBCI#MB7:#9D?9@86N#=CH## %=CH<BCI#BCO@?;=7B@C#

=,$!A!

()*+*5)*!%-+33!*#&27%!

=,$!B!

"F#RF#SF#

/,+-!:!C,$D&#E!?,@,3&7-,)$.# =C=<>8B8F#=A7B@C#87?=76I>F#4%$#

T# =,$!F!

)D7?6=A:#M@?P6?8F#=CB;=7@?8F# <6=H6?8F#6C7?69?6C6D?8F# ED8BC68896@9<6# 2CB;=7@?8F#@D7?6=A:#M@?P6?8F# O=AB<B7=7@?8# # 2CB;=7@?8F#<6=H6?8F#@?I=CB86?8#

()*+*5)*!3+#*,!*#&27%U#VB8B@CBCI# ## W#3=?P679<=A6#&G6C78#

=,$!G!

C,$D&#E!!%2%$+5)+H535$9!

KY#

C,$D&#E!+6$5@+$5&)!

KK#

C,$D&#E!-&H535%+$5&)!

=,$!I!

KL#

/#+)%'&#-+$5&)!4#&*#+--,!

(&U6HDA=76#

K[R#

&CI=IBCI#6053?#,)8!'+-535,%8! %60&&3%!=CH!6&--2)5$5,%##

&\7?6;6#

K[T#

&CI=I6#BC#,)$,#7#5%,##

Z=AB<B7=7@?8F#*A:@@<8#=CH#4@<<6I68#

(&U=A7BG=76#

K#[KL#

&CI=IBCI#@&32)$,,#%!:!@&$,#%#

)?I=CB86?8F#4=;9=BIC6?8##

(&U8:=96]#

K[KK#

&CI=IBCI#MB7:!73+))5)*!

4B7B^6C8F#O=AB<B7=7@?8F#9<=CC6?8#

(&UO@?;#

K[KL#

&CI=IBCI#MB7:#65$5J,)%!#

0?@896A7BG6_6<6A76H# ?69?686C7=7BG68#

]#-C#H6G6<@9;6C7#

!"#

Z=AB<B7=7@?8F#6C=E<BCI# @?I=CB8=7B@C8# $6=A:6?8#=CH#6HDA=7@?8#

Listening principles

!!!!!!!"#$!%&'()*&*+!,$&*-&./)'0! !! •

!"#$%&'$(&)%'*$%+*&%+&,&+-$.'*/$,0*"0'1)%'&2&.&(&0'*&%*"0'103(*)45** o

6-0'(&)%'*70*$'8*&%*3$""9&%#*)-(*$*:&'(0%&%#*;$((0"'* 1")#"$<<0=***

&%4)"<$(&)%*70*$"0*#&,0%*+-"&%#*(/0*.&'(0%&%#*1")30''>*

* •

?0*'008*)"*&%,&(0*10)1.0*()*0%#$#0*7&(/*-'*7&(/*%)*0@103($(&)%* )"*+0<$%+*)%*(/0&"*1$"(&3&1$(&)%*&%*$%9*$3(&,&(9*)"*1")#"$<<0>** A4*(/09*+)*3/))'0*()*0%#$#0*&%*$*.&'(0%&%#*<$((0"'*3)%,0"'$(&)%* 70*("0$(*(/0<*$%+*7/$(*(/09*'$9*7&(/*0,0"9*"0'103(>***

* •

?0*$"0*$..*$33)-%($2.0*4)"*7/$(*70*'$9*$%+*7/$(*70*+)*7&(/* 7/$(*70*/0$">** ?0*0@103(*10)1.0*()*'($%+*20/&%+*7/$(*(/09*(0..*-'>**

* •

?0*<-'(*-'0*&%4)"<$(&)%*"0'1)%'&2.9*$%+*"0'103(4-..9>** ?0*0@103(*()*"04.03(*$33-"$(0.9*7/$(*70*$"0*().+>**

* •

B/0* "0'1)%'&2&.&(9* 4)"* $3(&%#* )%* 4"00.9* +&'3.)'0+* &%4)"<$(&)%* &'* !"#$%&*29*(/0*10"')%*#&,&%#*&%4)"<$(&)%*$'*70..*$'*29*(/0*10"')%* "030&,&%#*&(>** * !"#$%%&1-(&2*&'(##()%*&"(+,-".&/,0".$%1&

published by RE:generate November 2009

Suspendisse feugiat mi sed lectus aoreet necfor interdum people who want By Trenz Pruca

empowering energising enterprising effective engagement

=0"/:($+0#$( *4+-##(#%4$-+#(:%3*+$6%&$#(*&:( 4-660&"$"%#(-5("&$%+%#$ (( >*;%(3%-3/%(03($-(#%%(7-2($7%9( 4*&($*;%(3*+$(*&:(%55%4$(47*&'%("&( $7%"+(/"?%#(*&:($7%"+(4-660&"$"%#

(((((((1&'*'%(&%2(3%-3/%("&( 3+*4$"4*/(*4$"-&($-($+*&#5-+6($7%"+( 4-660&"$"%# ((( (((((8+%*$%(*(4-660&"4*$"-&#( #$+*$%'9($-(4-&&%4$(*&:(%&'*'%(( /*+'%(&%$2-+;#(-5(3%-3/%

8+%*$%(*(4-660&"$9(4-&$+*4$($-( "&5-+6(*&:(:%/"?%+(30@/"4(#%+?"4%#

(<+-2(*(6*&:*$%(*&:(6*&"5%#$-( 5-+(:%6-4+*$"4(*4$"-&(

For more information about RE:Generate see ,www.regeneratetrust.org.

Developed with support from: