SECTOR RESIDENTIAL PROPERTY MANAGEMENT
Management styles – Portfolio or Pod based
There are two main management styles used in the property management sector.
Portfolio has historically been the most common type of property management style, and it works well for smaller businesses right through to very large portfolios. Each property manager manages all aspects of their portfolio. It means that the property owner, tenant and contractors will generally only deal with one person from the property management department. Pod based systems sees two to three property managers working together as a team. Communication is vital in this type of structure. Each team member needs to know what the others are doing, to avoid property owner and tenant frustrations. In the past, most property management
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The Real Estate Institute of New Zealand
offices have operated on a portfolio basis. Over the years, additional layers of complexity have been added to a property manager’s role through changes in legislation, but also expectations from landlords and tenants have increased. A property manager may have been able to manage larger portfolios in the past and manage them well, but unless the number of properties they now manage reduces to allow for the additional demands of the role, it is often the service level and/or communication that reduces, or they may face burnout trying to maintain the same service levels of the past. Jodine Clark, Property Management Operations Manager at Harcourts New Zealand notes that if the same
