NICE United AD
1 in 3
Where are your customers going? NICE addresses the needs of customer-centric businesses with intent-based solutions, driven by real-time, cross-channel analytics. To find out more about where your customers are going , download a free copy of the NICE Consumer Channel and Preferences Survey today or visit nice.com
customers are going to your website a least once per week
1 in 3
customers will call your call center once per month
58%
of customers are in your mobile app every week
28%
are going to social media for service
AWAY
Where your customers go when you're not listening NICE Consumer Channel Preference Survey | May 2012
WEB
Where are your customers going? NICE addresses the needs of customer-centric businesses with intent-based solutions, driven by real-time, cross-channel analytics. To find out more about where your customers are going , download a free copy of the NICE Consumer Channel and Preferences Survey today or visit nice.com
1 in 3
customers are going to your website a least once per week
1 in 3
customers will call your call center once per month
APP
SOCIAL
58%
of customers are in your mobile app every week
28%
are going to social media for service
AWAY
Where your customers go when you're not listening NICE Consumer Channel Preference Survey | May 2012
Where are your customers going? NICE addresses the needs of customer-centric businesses with intent-based solutions, driven by real-time, cross-channel analytics. To find out more about where your customers are going , download a free copy of the NICE Consumer Channel and Preferences Survey today or visit nice.com
WEB
1 in 3
customers are going to your website a least once per week
1 in 3
customers will call your call center once per month
SOCIAL
28%
are going to social media for service
AWAY
Where your customers go when you're not listening
NICE Consumer Channel Preference Survey | May 2012
100% 74% WANT THEIR ISSUE RESOLVED ON THE WEB
OF YOUR CUSTOMERS WANT YOUR EMPLOYEES TO BE PROPERLY TRAINED
0% COULD CARE LESS ABOUT YOUR
BIG DATA PROBLEM Your connected and engaged customers deserve the very best. Every interaction you have with a customer relies on big insights, but your “Big Data” problem is not on their mind. NICE provides solutions to prepare, shape and improve every interaction with your customers. To find out more, visit nice.com or scan for a free copy of our recent consumer preferences and behaviors report.
28%
OF YOUR CUSTOMERS VISIT YOUR WEBSITE AT LEAST ONCE A WEEK
WILL CALL YOU WHEN THEY ARE UNSUCCESSFUL IN RESOLVING THEIR ISSUE OVER THE WEB
40%
46%
EXPECT LIVE REPS TO KNOW ABOUT THEIR PREVIOUS INTERACTIONS
100%
BIG
OF YOUR CUSTOMERS COULD
CARE LESS ABOUT YOUR
DATA PROBLEM
WWW.NICE.COM
Your connected and engaged customers deserve the very best. Every interaction you have with a customer relies on big insights, but your “Big Data” problem is not on their mind. NICE provides solutions to prepare, shape and improve every interaction with your customers. To find out more, visit nice.com or scan for a free copy of our recent consumer preferences and behaviors report.
28% 40% 46% 100% OF YOUR CUSTOMERS VISIT YOUR WEBSITE AT LEAST ONCE A WEEK
EXPECT LIVE REPS TO KNOW ABOUT THEIR PREVIOUS INTERACTIONS
WILL CALL YOU WHEN THEY ARE UNSUCCESSFUL IN RESOLVING THEIR ISSUE OVER THE WEB
OF YOUR CUSTOMERS COULD CARE LESS ABOUT YOUR
BIG DATA PROBLEM
WWW.NICE.COM
Your connected and engaged customers deserve the very best. Every interaction you have with a customer relies on big insights, but your “Big Data” problem is not on their mind. NICE provides solutions to prepare, shape and improve every interaction with your customers. To find out more, visit nice.com or scan for a free copy of our recent consumer preferences and behaviors report.
NICE United AD