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The only preschool chain with a 12-hour call centre and Help Desk Advantage Oxford's Rocksfordz Call Centre
1. When you call many times each time, your call will get patched to the preschool communications manager with whom you already have a rapport. Automatically.
2. You can listen to the company music when your call is queued or transferred.
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3. Why end it at the telephone interaction? We follow it up with an after-call SMS.
4. We can host up to four people on the same call for better query resolution.
5. Call Barging -If need be, our preschool experts can join in on an ongoing call between the communications manager and you and take charge.
6. Call Whispering -The preschool leadership team can discreetly guide the communications manager even when speaking to you. To provide you with the information you seek.
7. While a call is in progress, we transfer it across preschools to better cater to the caller.
8. We send calls to every available preschool communications manager and have the fastest answer.
9. When customers click on the Click2Call button on our website, your call can get instantaneously get connected to the preschool communications managers.
10. We use the auto-recordings of every call for instant quality improvement and training purposes.
11. Our call centre works from 8 AM to 8 PM, 365 days a year.
12. You can also reach us thru WhatsApp, chatbot and emails.