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郑 任斯 ZHENG RENSI
- Hi, I'm Rensi Zheng. Born in April, 1994, Fujian, China Versatile designer
With the postgraduate background of Interaction Design And the undergraduate background of Industrial Design Both from College of Design & Innovation, Tongji University, China With the postgraduate background of Product Service System Design From School of Design, Politecnico di Milano, Italy I've been studying in Tongji University for near 6 years, on industrial design and interaction design. And also I studied product service system design for 1 year in Politecnico di Milano. Both experience gave me adequate knowledge and better understanding of significance of designing, which I want to all the projects in this portfolio to show you, with my passion for design.
ID
1
MRI-TRANSFER
01
Medical Equipment Design
2
UNI-TOOL
Electric Tool Design
17
3
CITY CATCHER Helmet Design
29
4
COOLER
Parametric Design
43
IxD
5
LIMBO
PSSD
51
Interface Experience Design
6
LOSE VOICE
61
Interactive Installation Design
7
PIENEAR
71
Interactive Product Design
8
COLEOTTERO
75
Product Service System Design
1
MRI-TRANSFER
+ Medical Imaging Equipment Design 2016, January - June Focus on the ability to design in a very professional and limited area Individual Work
2
RESEARCH
Background
How difficult is it for critically ill patient to get an MRI scan examination? Examination Room with Strong Magnetic Field
For normal patient, walking into the examination room is OK. The patient just need to leave the metal stuffs before getting into the room.
For critically ill patient, because of the strong magnetic field, the metal stretcher must be left outside the room . 3
Without the stretcher, patient need be carried in with the help of nursing workers.
Manual handling activity is really costly and time-consuming for medical staff.
4
RESEARCH
Exsiting Solution in China
What a hard work for the nursing workers ?
5
A nurse survey report from Shanghai Women Study Association shows that 30.9% of the nursing workers work 9 hours per day, and the other about 70% of workers work 12 hours per day, without weekends, which completely exceed the prescribed statutory working time.
The Weakpoints of Manual Handling In current China's national conditions, many hospitals use large medical imaging equipments still in an overcrowded situation. For the whole medical system, the most simple and affordable way to transfer non-mobile patients is still using manual handling way by nursing workers.
But actually inappropriate manual handling has some potential harm in different aspects in the medical system. For different patients, it may lead to more severe symptoms. And also it may create more burden for medical staffs.
Local vascular puncture caused by bony spur, leads to massive hemorrhage.
Fracture
Myocardial Infarction
Inappropriate Manual Handling
For Patient
For Staff
Ventricular arrhythmia appearring in early time, leads to sudden death.
Cerebral Infarction
accelerate brain metabolism, increase cerebral oxygen demand, and increase the risk of infection.
Attending Doctor
has the responsibility to supervise the whole process in carrying his patients. It's time-wasting.
Nursing Worker
Assist in Manual Handling
need several workers to cooperate in this wor. It's energy-wasting. 6
RESEARCH
Auxiliary Equipment
There are different kinds of auxiliar y equipments to assist the manual handling. They can be classified into 3 movement modes, including lift, translation and turn. They can be helpful, but can not solve the core problem.
Lift Can Lift Heavier Body Complicated Steps
7
Translation Transit Smoothly Need More Manpower
Turn Tranfer Flexibly Suitable Situation Limited
HMW
What I Want to Change
How might we transfer unmovable critically ill patient to MRI scan smoothly and safely ? Movement Mode: Translation Can Transfer Patient More Smoothly
LINK UP
Hospital Bed
MRI
Material: Hard Plate Support Can Avoid Patient to Sit Up 8
SKETCH
Focus on Safer Transfer
Lock, to match the original structure of MRI
9
Translation, the better way to move patient without sitting up
Design a way to transfer patient for MRI scan. Through the sketches, I tried my best to improve and promote the possible way of realization, and to learn different solution in different areas. Also I made sure that the design obeys the basic medical safety restriction, which can have both the crazy innovation and the possibility of realizing it in real.
Bed + Stretcher, to combine both function together 10
FINAL
MRI TRANSFER
Part 1 Strecher + Part 2 Wheeled Bed 11
MRI Transfer makes the optimization of image services as a starting point and further simplify and standardize the MRI delivery processes of critically ill patients. Replace the existing transport mode of artificial lift, MRI-Transfer uses the convenient moveable way of combining the conveyer belts, universal wheels and supplemented Scoop stretcher structure, so that critically ill patients unable to move, could smoothly complete the medical imaging examination in the most hassle free manner - lying on the back. 12
DETAIL
MRI TRANSFER
Conveyor Belt Easy Way to Transfer the Stretcher
Electric Pedal Brake Electromagnetic Shielding Material
13
Titanium Alloy Buckle To Avoid Electromagnetic Interference
Universal Wheel To Reduce Friction
Back Side
Front Side
Power Button
Left and Right Rolling of Conveyor Belt
Hollow for Spine Ensure Adequate Space to Combine Stretchers Under Patient's Body
Up and Down of Transfer Bed 14
SYSTEM
How It Works
1From Patient Bed STEP
to MRI Transfer First, open the stretcher, put the two parts under patient's body through the interval and combine them with the buckle. Then use the conveyor belt part to transfer patient to the wheeled bed. Start the MRI transfer with electric booster structure and send the patient to the MRI room.
2 From MRI Transfer STEP
CHE
to MRI bedplate
Push the MRI transfer to fit the MRI machine, and press the button which can raise the bedplate to the height of inspection. Use the conveyor belt again to transfer stretcher holding patient to the MRI bedplate and fix the stretcher with the MRI. finally choose the corresponding coil to fix it with the stretcher and start preset sequence. After the inspection, repeat the process to send patient back.
50 cm
HEA
EST COIL
AD COIL
88 cm
16
2
UNI-TOOL
+ Electric Tool Design 2015, March - April Design for the family, so the project need to focus on specific scenario Individual Work
18
RESEARCH
Focus on the Scenario
usage frequency
The scenario of this project is family, so I tried to find out what's the role the electric tool play in the family and the meaning to the family.
Low
High
Electric Screwdriver
Electric Drill
Electric Grinder
common scenario
After research, I found out the most commonly used electric tool and the common scenario happened in family.
Repair
19
Electric Saw
Install
DIY
Though there are many kinds of electric tools in family, actually they are not be used frequently, becoming space-consuming.
The tools doesn't need to be professional in home, but should cover different functions for emergent need.
20
INSIGHT
What's the opportunity point?
1
2
Most families just use certain kinds of electric tools.
Most of time, the tools are just space-consuming.
+
+ ? 21
Is there any possible to combine the basic tools to a one unity?
TEST
Seek for the Possibility
About the Gesture I compared the three most commonly used electric tools, and got the same features of them. through the gestures, I caught the essential part to think about the new solution.
Electric Grinder
Electric Screwdriver
Electric Drill
Single Direction Rotation
Bi-direction Rotation
Single Direction Rotation
Precision
Precision
Precision
Strength
Strength
Strength
Handwriting position. To do some precise work.
Gun position. Compared with others, it has the rotation of both direction to have the nail in and out.
Gun position. With strong strength. 22
SKETCH
Focus on Safer Transfer
I chose the form of modular, which could adapt to different situation in family. I thought about the possibility if the handle part can be disassembled from the main body of tool according to the different need of gesture.
PART 1
PART 2
23
FINAL
UNI-TOOL
U N I - T O O L just the basic but most useful electric tools for family in one unity
24
DETAIL
How to Use It
Auxiliary Handle Yo u c o u l d p u t t h e auxiliary handle on the main body for the scenario of using electric drill and electric screwdriver.
Fixed button for locking the two part of the assembly.
Auxiliary Handle Switch When you use the auxiliary handle, the internal electric circuit of the handle could contact to the main body through the contact points. After that the switch is activated. 25
The left and right rotating switch button For the mode of electric screwdriver.
Light Tips “Stop at red light, go at green light�. This tool use the most easy way of lighting to guide users to complete the correct operation.
Exploded View Aslo I thought about the inner circuit part, to make sure the design is based on the possible reality .
Main Body Suitable for the situation using the tool in vertical way, including the grinder and drill. Just use the main body without the auxiliary handle.
26
DETAIL
About the Light Because different modes of tools have different rules of rotation direction I found in the research part, so I designed a new system of indicator lights.
When You Get on Gear 1 (Screwdriver Area) and Toggle left-right button Hint Meaning: can be out
When You Get on Gear 1 (Screwdriver Area) and Toggle left-right button Hint Meaning: can be in OR
When You Get on Gear 2-7 (Grinder/Drill Area) and Toggle left-right button Hint Meaning: in correct way
When You Get on Gear 2-7 (Grinder/Drill Area) and Toggle left-right button Hint: wrong way
Visual design of the gears There are three areas: electric screwdriver, drill and grinder which are placed in order from level 1~7. Different icons make users more intuitive to replace the cutter head according to the different situation.
Main Button Pull Pin Button
Exhaust Port
28
3
CITY-CATCHER
+ Urban Cycling Helmet Design 2015, May focus on the formal language to convey the thoughts and spirit Individual Work
30
RESEARCH
Style
This is a group of workers who choose to ride for commute For them, cycling is a fashion trends with the purpose of highlight their personality. therefore, some equipments for riding for them, such as the helmets, are fashion items, rather than protective measures.
Type of Users Environmentalist Individuation City worker Fashion Young
Style of Bikes Retrospective Road Bike Slender Steel Frame Low Wheel Group Classic Elegant
RESEARCH
Scenario
Nowadays air condition becomes a very serious porblem in city. Many people choosing biking as the commute way will wear the mask when they ride outside. And I found out there are some conflicts between helmets and masks.
A Common Scenario Happened in City
1
2
Jack 26 years old works in a design company rides bike to work
It's 9:00am on Tuesday, Jack got out of home preparing to ride to company.
33
Jack wore on the mask first.
Then Jack put on his helmet and started the riding.
Many people will wear many stuffs on their head, such as helmet ,mask ,glasses and so on. It may cause some extra trouble.
3
4
? Is there any possibility to solve this problem in city cycling
Suddenly, somebody called him on the phone, he need to answer it. he need take off his thick mask to speak. So Jack took off the belt of the helmet first.
And next, he took off the belt of his mask. It's really a troublesome way to get a phone call in this situation.
34
SKETCH
About Feeling and Function
Structure to Hold the Belt of Msk
35
Custom Components
Try to find out different possibility. In this porject, I thought much more about what the semantics or the feeling the helmets should show. Besides the function, sometimes the form the product performs is also a important part needing deep thinking.
36
FINAL
CITY-CATCHER
Streamline paints the elegance With the beret elements, the helmet body has a structure line separating the body into two parts. The upper is light material, while lower is extinction material,which makes the helmet simple but not monotonous.
37
Individualization use different replaceable material package of earmuffs, including different cortex, different patterns, to highlight the fashion feature of the helmet.
38
DETAIL
Top holes of helmet divided into two air holes, following the shape of the whole helmet.
39
The Outer Convex Rivet distributed on both sides of the ear parts, which is used to hang facemask.
Main Part with shell and liner Inner of the Ear Part can not be replaced which is connected with the helmet body Outer of the Ear Part you can replace it in different types, which can be connected with the inner of the ear through the magic stick Rivet connected with the inner of the ear part, for hanging masks
40
PROTOTYPE
Test the Possibility
1Make Mould and Sand Polyurethane
3 Sew the Lether Part and Fill It with Cotton 41
2 Use Putty, Dr
4 Spray It Again
ry It and Spray
5 Make Lining 42
4
COOLER
+ Parametric Design 2014, April try to use some design technique to create new possibility Team Work Me
Concept
Yu Yunling
Mock-up
Wang Zhi
Modeling 44
CONCEPT
Wind of Breath
The wind is invisible, Is there any possible moment to catch it and shape it?
45
Through certain media, the wind could be frozen, in a particular form. Maybe the fold of the cloth, the wave in the sea or the flattened weeds could reveal the feeling of the wind.
Take a Breath, and shape it.
LOGIC
Wind of Breath
Use the Breath as a variable in the process of parameterization, to control the form of our product cooling pad.
1
2
Get Input Value
Build Frame
Take a breath to the sensor, and we got the airflow as a input value to our parametric system. We want to record the breath in an interesting way.
We tried to use several tools such as Grasshopper to help us build the whole system and make the parameter visualized.
47
3 Regulate Parameter We began to transfer the parameters to generate a series of lines, 2D, 3D and the body, which can be took as a visualized prototype, to provide more possibilities for design part. 48
DETAIL
Series of Story
To adapt to different type of laptops with different needs of dissipate heat, the cooling pad could be customized to several forms.
Different positions of heat dissipatin for the different laptops.
Different heat and support zones.
Different degrees of waving.
49
FINAL
So above the logic level, we also made the friendly interface for user. Through the app, customers can easily transfer their breath into a unique cooling pad.
Prototype
5
LIMBO
+ Interface Experience Design 2016, September - October Focus on the experience when using the app on mobile device. Team Work Me Xu Xin Du Xiaonan
Concept Prototype Visualization Dynamic Effect
52
RESEARCH
Seek Pain Point
Nowadays many people work with hands in the fixed position for a long time which is potentially harmful to health. 53
For different parts of arm, certain kinds of high strength hand activities such as typing, using phone and so on may cause several harms.
Finger
Wrist
Elbow
Shoulder
Feel pain and sore in finger joints
Repetitive strain leads to tenosynovitis
Prolonged compression leads to poor circulation
Long time fixed position leads to periarthritis
So cer tain exercise and relaxation of joints of arms are very important. but actually few people could insist it because of lack of Excitation.
54
CONCEPT
Exercise with a Phone
Exercise Part
Create an app which can uses different sensors in phone to help people relax in a gaming way.
Code Farmer Type a lot which may casue sore in hands
Finger Pressing and Stretching
Wrist Rotation and Pressing
White Collar Sit in a fixed position for a long time
Elbow Elbow Rotation
Designer use pens and computer frequently
Shoulder Shoulder Rotation
55
Sensor in Phone
Multi-touch
Pressure Sensor
Three-axis Gyro
Barometer
Camera
use phone as an apparatus, and use the phone to record some data which can be analyzed to give users more suggestion.
56
PROTOTYPE
Wire Flow
1.1
登录
1.2
注册
XXXXXXXX
We also made the wire flow to make sure that we had the clear logic relation. And from the illustration map, we could improve the user experience.
XXXXXXXXXXX
XXXXXXXX
确认
XXXXXXXXXXX
登录
注册
注册成功
3.0
登录失败1
1.1.1
登录失败2
1.1.2
注册失败
1.2.1
2.0
注册失败
XXXXXXXX 密码错误 请重新登录
XXXXXXXX
XXXXXXXXXXX
XXXXXXXXXXX
注册 册
登录 录
1.1
按压点运动
请重新注册
XXXXXXXX
登录 录
1
XXXXXXXXXXX 用户名已被占用
用户名错误 请重新登录
2
捕捉动点
确认 认
注册 册
1.1
3
1.2
用力按压检测压力
XXN
1
57
手指按区提示
2
手指按下提示
2
手指按下提示
4
维持一定时长
1.3
64
第三方注册
2.1
2.1.1
最适压力测试 位置确认
2.2
五指位置检测
2.2.1
五指位置识别
2.2.3
五指位置检测结束
选择放松部分
3.1
请将手指放入圆形采集区内
指腕
授权
1.3.1
授权成功
手指按区提示
授权失败
授权成功
授权失败
授权 权
授权 权
2.0
1
1.3.2
肘肩
2.1.2
按压读取压力
2.2.2
五指位置识别
2.2.4
位置确认
用力按压
舒缓 加强 专业
xxN
确认
重测 确认
重测
2.2
1.2
2
手指抬起提示
1
动作演示
2
手环检测圈数
3.1
手环振动提示动作完成
请如图示完成动作
15
1
按压点运动
2
捕捉动点
3
选择强度
3.2
动点追随
1
手势线框提示
授
0
2
匹配度检测
3.1
保持一定时长
3.2
重新检测提示
请将手放入框内
匹配失败 重来
匹配成功
匹配失败
HIGH-FIDELITY Our app contains 4 main exercise modulars, and each modular includes several courses. After the courses, there are also some record parts which can show you the history records and give you certain badges to encourage users to insist the great habit.
59
6
LOSE VOICE
+ Interactive Installation Design 2016, October Try to reflect some social problems in our works. Team Work Me Xu Xin Chen Huiyi Zhu Jiaqi
Concept Prototype Rendering Interface 62
BACKGROUD
Loneliness in Social Networking
40%
Seniors often felt the pain of being alone, up from 20% in the 80's.
63
48
People thin getting lo general.
8%
nk we are onelier in
60% Young adults aged 18 to 34, desipte all their social networking, admitted to feeling isolated and disconnected often or all the time.
With Facebook and Twitter the number of people that listen to is increasing, while the number of people that we actually listen to is becoming smaller. -Dale Carnegie <How to Win Friends and Influence People in the Digital Age>
64
CONCEPT
To Listen and Share
We created an interactive installation aimed to encourge people to express their feelings in reality, getting rid of the fetter of social network. The whole space of installation contains 2 parts. First come into the talking space and then go to the listening space.
1
2
Talking Space
Listening Space
To share your stories
To listen others' words
1
65
2
Top View
1
2 66
DETAIL
What's the Experience
1
Share Stories in the Talking Space
In this space, we set an ear shaped microphone, as the object you can talk to. Try to open your heart and share your stories. We would collect the data and help you to share the voice to other listeners. Also if you mind telling stories in public places, you could talk in a more intimate space by the platform we set up online. 67
The Platforms on Different Devices
68
DETAIL
2
69
What's the Experience
Listen to Sharers in the Listening Space
When you come to the Listening Space, you will be able to listen to other people's stories. Get rid of the social network, just open your heart in reality. Each mouth installation is a microcosm of a stranger who wants to talk. You could interact with the mouths, and experience the real feelings of acquaintance, understanding and sharing with strangers.
Significance
Reaction of Installation
Behaviour of Audience
The Interaction Between Mouth and Audience
Stand Far Away
Get Close
Every mouth speaks loud
Dodge and stop talking
People want to share the feelings but no audience
Defensive mentality
Get Close Gradually
Stay
Look around/ Speak Get out/ and Stay beside share stories
Build trust step by step
Trust built
Finish Listening
Smile supported by structures
Look Around or Halfway Leave
Goodbye
Sad expression supported by structures
Sad expression supported by structures
Feelings of dependency The retention of leaving 70
7
PIENEAR
+ Interactive Product Design 2014, December try to use some open source hardware to make the design reality. Team Work Me
Concept
Yu Yunling
Mock-up
Zhang Yiding
Arduino Work Modeling 72
DESIGN DESCRIPTION
This is an interactive device aimed to change people's diet circumstance. Contemporary fast paced life makes people have no time to take into account the small details of life, such as the experience of the meal. With heads bowed to phones all family members feel awkward at a meal. So how to make a little change in the dining environment?
73
We give the answer, to combine music and food. Giving pleasant feelings of the two kinds of experience, each one can become better with each other. Using similar morphology of plate and DJing, this design let people touch and rotate the upper part of the DJing, following the rhythm of the music to decrease the embellishment of waiting meals.
Interaction with each other and the rhythm of the melody transfer eating into a different musical experience!
74
8
COLEOTTERO
+ Product Service System Design 2018, April Design a service for reusing waste in circular economy way. Team Work Me Daniela Alvarez Federico De Luca Elisa Pirola
Concept Co-design System Map Video 76
RESEARCH
What about the city Problem In Milan, there are lots of city waste produced everyday with local value lost. Good materials are discarded here, such as cardboards and woods.
+8.54% Cardboardâ&#x20AC;&#x2DC;s collection**
12.552 tons of bulky waste*
48.726 tons of wood*
*Elaborazione della Camera di commercio di Milano Monza Brianza Lodi su dati MUD (dichiarazioni presentate dal 2008 al 2017). **Vendola, L. (2017, May 5). Milano, i dati sulla produzione rifiuti nel primo trimestre 2017. Retrieved May 29, 2018, from http://www.ecodallecitta.it/notizie/387441/ milano-i-dati-sulla-produzione-rifiuti-nel-primo-trimestre-2017/
Opportunity To foster fab lab's integration A fab lab (fabrication laboratory) is a small-scale workshop offering (personal) digital fabrication. And nowdays more and more fab labs are appearing in Milan but in a more isolated way from local people. The fab lab needs an opportunity to engage the citizens to spread circular economy and facilitate economic sustainability. To boost local e-commerce Nowadays online shopping makes the mass produced objects could be purchased from all around the world. But on the other way, this situation leads to the foreign material provenance and long supply chains which is not sustainable. Is it possible to use local resources to complete self-production and sales in city to reduce logistics costs? 77
FAB LAB
What if we could create a high quality brand for Milan, that promotes local production and consumption. A brand that is circular, decentralised and recognisable. All of this, by using the city's waste. 78
CONCEPT
What we want to do
In the city, we are trying to think about how to reuse the valuable waste by useing some available resources and turn the way into a healthy and sustainable circulation which is benifitial for the city. Fab labs become our opportunities.
so this is our aim of this project: To improve the material circulation inside the city while we promote production in Milanâ&#x20AC;&#x2122;s fab labs, enhancing local consumption.
Provide new access to these materials INCREASE MATERIALS CIRCULATION IN THE CITY
AVOID THAT EVERY PRODUCT BOUGHT ENDS UP AS WASTE
Decentralise manufacturing
Build responsible buying habits PROMOTE LOCAL PRODUCTION AND CONSUMPTION
79
SERVICE
Introduction
A service by Manifattura Milano for fab labs and companies that recovers local discarded material and puts it back in circulation through Fab labs. Our goal is to turn the waste material into urban farming furniture which help the city live in a more sustainable way.
"Itâ&#x20AC;&#x2122;s time to spin the wheel. From waste to value" CLAIN
ADV POSTER
80
OFFERING MAP
What the service offers
Coleottero promotes a lifestyle with sustainable habits, gives visibility to fab labs and designers by connecting them to buyers. It provides e-shop on-demand depending on the buyers and unique limited furniture editions with local value and identity.
recycle & reuse Materials
Corporate material/waste collection ON-DEMAND MATERIAL COLLECTION
Products
Material transformation
Become a partner Used furniture recollection
Discover the fablabs near you ON-DEMAND SHOP/ MARKET
Onine shop Join us
Urban agriculture furniture
Fab lab material Subscribe your fab lab Join us as designer
81
Find a new home (return product) Material traceability Book a material Purchase daily deals
DETAIL
Which materials fab labs need (ready to use) Survey % on 10 people WOOD
CARDBOARD
POLYMERS
TEXTILES
80%
20%
30%
10%
Carpentries Furniture industries DIY stores
Supermarkets DIY stores
Furniture industries Packaging
Fashion industries Tailors DIY stores
Where wasted materials can be recovered In Milan we found plenty of places where wasted materials we need can be recovered, including supermarkets, carpentries, tailors, universities, labs and so on. These places could provide adequate resources for our service.
Supermarkets > 300 Carpentries > 40 Tailors > 30 Universities and Labs >15
82
PERSONA
WASTE CREATION
CONSUMPTION
ENTREPRENEUR - DANIELA MEDIUM LEVEL BUSINESS OWNER 57 years old
MAKER - MARCO MAKER IN FABLAB 32 years old
BUYER - CHIARA CITIZEN 35 years old
"I would like to participate in sustainable change, but I don’t want risks for my business."
"Fab labs need financial support and an effective network. The materials are expensive and the earnings are minimal."
"In Milan it is difficult to live in a house with an open space in which to grow aromatic herbs."
MAKER - PAOLO INDIPENDENT MAKER 24 years old
INFLUENCER / BUYER - EMMA ECO-FRIENDLY PROMOTER 21 years old
"Costs of materials for prototyping are high and, although there is so much waste, it is difficult to recover pieces."
"I’m an off-site student who wants to discover new activities that make me feel at home."
We get five personas from our research. One from company, two are makers and two are consumers. The highlight keywords show that it's urgent to create some connections from waste to product through sustainable way. 83
PRODUCTION
SYSTEM MAP In coleottero, there are four main actors: designer, fablabs, private companies and furniture buyers. Private companies are the places that provide materials. Designers provide the product design which could be produced in fab labs using the materials from companies. Finally buyers could get these furnitures from our service.
Material payment*
FABLABS
INFORMATION FINANCIAL
Traceability
Resouces for Fab
Design Payment
Collecting fee
Product Design DESIGNERS
MATERIAL
PRIVATE COMPANIES
Payment for each piece
Raw/old material Payment manufact
Traceability
FURNITURE BUYERS
Traceability Design files (CAD)
Old product Final product/ Furniture
84
STORY BOARDS
1
Gather waste Collect extra resources in good quality
Add new material Schedule the calendar available and set the pick up days Set the own availability Manage gathering time
Receive requests Discover new options to get rid of the waste
Manage the orders Schedule the pick up service
Materialsâ&#x20AC;&#x2122; collection Receive credits by the municipality
Receive tax reduction Pay less fees decreasing the amount of TARI
Enter the platform Skim projects and info Check the availability & Receive the outcome Discover urban farming Have enough details select payment method Choose the most circular market to trust the service Customizable market comfortable delivery
85
U B
2
Y
E
R
ACTION USER GOAL
Become a partner Contribute to the local material circulation
COMPANY
ACTION USER GOAL
The user journey
Use the product Participate to urban farming initiatives
Choose to change it Check the guidelines Wait for the confirmation Be suggested to take part and upload request Receive a coupon for the Facilitate material disposal next purchase of the circular system
ACTION USER GOAL
4
F A B L A B
3
Search for materials Spend less money on materials
Choose available materials Access an “on demand”
Check and pay Obtain the materials as soon as possible
Receive the materials Choose the most comfortable delivery
Wait for new raw materials Decrease the level of
Use materials Be the protagonist of circular economy
Make product Be the protagonist of circular economy
Add code and record processes Contribute to traceability
Enter the designers’ section Fill designer information Upload design proposal Notification: Contribute to the local on the profile Share your ideas and Design approved production Increase the own visibility projects Be contacted by the service
DESIGNER
ACTION USER GOAL
Product test Confirm project Sell project on the shop Gets payed by every Get the qualifications Update the Individual Earn money and piece sold on the shop and respect requirements portfolio spread the product Increase local consumption
86
TOUCHPOINT MAP
DIGITAL (PLATFORM) app/web
Online Shop
Vouchers
Reviews Notifications
Calendar
Profile
Returns
Credits - Score
Design guidelines
There are mainly three kinds of touchpoints in the service: by human, by physical way and on digital platform. Digital platform is our biggst place where most actions happen. We have our own web and app to carry our service.
Traceability Agriculture furniture
Manage offer
Offers Material collection/ delivery
Packaging & Label
Product Testing
Fab Lab Materials
Delivery Product certificate
PHYSICAL 87
DESIGNER BUYER COMPANY FABLAB
Agreements Material use Truck instruction /Transport
HUMAN
PLATFORM AND TECHNOLOGY
E-SHOP ON-DEMAND
JOIN US
• Discover our projects BUYERS • Find materials FAB LABS
In our service we also use some technology way to support the whole service system. We use blockchain to record supply chain and track the traceability. while through big data the system could analyse the market accurately and manage the supply chain in a more effective way.
• Propose your projects DESIGNERS • Get rid of your waste COMPANIES
BLOCKCHAIN
Marketing & Sales
RECORD SUPPLY CHAIN TRANSACTIONS AND CERTIFICATES OF RESPONSIBLE CIRCULATION
BIG DATA supporting
• Responsible production • Trust between partners • Reduced time and costs • Collaborative transparency
• Define future offers • Targeted promotions • Tailoring offers by group of customers • Improve fab lab collaboration • Waste source tracking
Supply Chain Management
88
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91
V2I-BASED IN-CAR SOCIAL SERVICE FOR TOURING
+ V2X Service Design 2017, June Try to reflect some social problems in our works. Team Work Me Xu Xin Zhang Binhui
Concept Prototype Rendering Interface 92