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Interactions 2014: Mapping the Future of Cloud-Based Contact Centers Published on July 2014
Report Summary
This IDC Flash provides a summary of the Interactive Intelligence (NASDAQ: ININ) global conference held on June 2-5, 2014 at the JW Marriott in Indianapolis, Indiana, U.S.A. has drawn more than 2,000 attendees from across the globe. At the event the company announced the launch of ININ PureCloud, a suite of cloud-based services for communications, collaboration, and customer engagement built on a multitenant platform and new distributed cloud architecture, which IDC believes will attract strong market attention for its enterprise-grade cloud-based communications offering and competitive pricing. There were also 160 sessions on contact center automation, unified communications, business process automation, cloud communications, social media, mobile customer service, workforce optimization, industry-focused tracks and more, which showed that ININ has a holistic approach and a unique look at the hottest trends in shaping the customer experience. The company's executive team also provided the analyst community with a comprehensive view of the company's new and current products, solutions portfolio, financial performances, strategies, and future outlook, which reflected its sophistication as a global key player. The company has no outstanding debt, strong financial performances with future value cloud contracts of US$205 million, according to ININ's financial highlights. This has proven the company has really turned around with its strategies and solutions by listening carefully to what its customers want and by pushing its solution limits to focus on breadth of functionality, security, reliability, and flexibility.
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