Strategic and Innovation Priorities for Australian Water UtilitiesA CEO%s 360-Degree Perspective

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Strategic and Innovation Priorities for Australian Water Utilities'A CEO%s 360-Degree Perspective Published on July 2014

Report Summary Further Reforms May Remain Unclear as Multiple Advancements in the Water Industry Continue This research service focuses on the growth and improvement potentials of the Australian water industry and water utilities. This water industry is highly fragmented, with several small and medium-sized participants. Furthermore, the water industry is different by state/territory. Australia's urban water sector's administrative arrangements vary by jurisdiction and within jurisdictions; they also vary between metropolitan and regional urban areas. However, the focus for all water utilities is common'to mitigate water scarcity and rising energy prices, and improve customer service. Executive Summary -This study determines the growth and improvement potentials of the water industry and water utilities in Australia. -The Australian water industry is highly fragmented, with more than 90% being small and medium enterprises. -In addition, the water industry in Australia varies according to state or territory. Australia's urban water sector's administrative arrangements vary by jurisdiction and within jurisdictions, and they also vary between metropolitan and regional urban areas. 1 Australia lacks in freshwater availability in comparison to other Asia-Pacific countries by size of area. It faces the threat of water scarcity, and the problem is likely to be aggravated by the effects of climate change. 2 A large difference in the number of water utilities serving various jurisdictions may bring barriers in technological innovation, disparities in national water sustainability, and convergence of treatment solutions. 3 Administrative and regulatory bodies play important roles in the management of Australia's water industry. As water governance is somewhat fragmented, these entities and institutions need to collaborate effectively to ensure Australia's water security. Executive Summary'Key Takeaways 1 Innovation and efficiency in the supply chain must be continuously asserted to mitigate the effects and threats of water scarcity in Australia. These include desalination, smart water systems, and recovery of resources. 2 Economic regulation is likely to remain an important tool in the Australian water industry. This is aimed to reduce or eliminate monopolistic practices, improve water services, and enhance cost efficiencies. 3 A gradual switch is needed from full government involvement to partial private ownership through privatization and public'private partnerships. This encourages holistic development and knowledge sharing in new technology deployment and innovative management solutions. 4 Water utilities need to adopt an open approach in dealing with water consumers as one of the steps in business and service sustainability. 5 Climate change has resulted in ever-changing weather patterns, which would require water utilities to create new solutions to handle unforeseen water crises. 6 Australian water utilities that utilize supervisory control and data acquisition system (SCADA) or any other information and communications technology (ICT) platforms for water management must identify and manage threats, be they hidden or obvious.

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Strategic and Innovation Priorities for Australian Water Utilities'A CEO%s 360-Degree Perspective (From Issuu)

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>> Get this Report Now by email! 1. EXECUTIVE SUMMARY Executive Summary Executive Summary'Key Takeaways 2. INTRODUCTION Introduction Definitions Key Indicators'Geography Key Indicators'Economic Activity Key Indicators'Foreign Direct Investment Key Indicators'Total Trade Key Indicators'Socio-Economic Data Key Indicators'Population Growth Key Indicators'Immigration Climate Change Climate Change'Droughts and Floods Key Takeaways and Implications 3. AUSTRALIAN WATER INDUSTRY OVERVIEW Australian Water Industry Overview Water Industry at a Glance Water Use Segmentation Overview of Water Industry Structure Key Stakeholders Governing Entities and Other Institutions National Water Initiative Market Participation Accreditation of Companies Business in the Water Industry Key Takeaways and Implications 4. INNOVATION AND EFFICIENCY AS AN AUSTRALIAN MEGA TREND Innovation and Efficiency as an Australian Mega Trend Dynamic Ever-Shifting Environment Water Scarcity Issue Water Trading Water Trading to Improve Water Security Water Supply Chain Areas to Innovate and Improve Efficiency Key Takeaways and Implications 5. TECHNOLOGY AND INDUSTRY CONVERGENCE TO CHANGE AUSTRALIAN WATER INDUSTRY Technology and Industry Convergence to Change Australian Water Industry

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>> Get this Report Now by email! Desalination Smart Water Efficiency and Minimization Membrane Technology for Industries Recovery of Resources Sludge Management Membrane Bioreactor Energy Conservation and Monitoring Convergence Areas Key Takeaways and Implications 6. ECONOMIC AND REGULATORY PRIORITIES Economic and Regulatory Priorities Economic Regulation Of Water Economic Priorities Framework for Water Utilities Regulatory Directions for Water Utilities Regulatory Priorities Economic and Regulatory Priorities'In a Nutshell Key Takeaways and Implications 7. LESSONS FROM BEST PRACTICES Lessons from Best Practices Water Utility Best Practices in Asia-Pacific Water Utility Best Practices'Singapore Water Utility Best Practices'Japan Water Utility Best Practices'New Zealand Water Utility Best Practices'China Lessons from Best Practices Factors for Effective Autonomy of Water Utilities Key Takeaways and Implications 8. CUSTOMERS AS A STRATEGIC PRIORITY Customers as a Strategic Priority Industrial Enterprises Industrial Water Consumption Services Enterprises Services Water Consumption Customer Focus Customers as Strategy for Performance Improvements Key Takeaways and Implications 9. THE NEXT BIG THING The Next Big Thing

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>> Get this Report Now by email! Cybersecurity Mix of Water and Energy Desalination is Imminent Utility Performance Crises and Factors that May Lead to Further Reforms Key Success Factors Legal Disclaimer 10. THE FROST & SULLIVAN STORY The Frost & Sullivan Story Value Proposition Global Perspective Industry Convergence 360ยบ Research Perspective Implementation Excellence Our Blue Ocean Strategy

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