North American Hosted Contact Center Markets Published: October 2011
This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic considerations. Market size and forecasts are provided for the individual market segments. In addition, an in-depth analysis of the vendor landscape, including vendor market shares, is given, along with the profiles of the leading vendors in the market. Table of Contents 1. Hosted Contact Center Applications Summary of Findings Introduction Scope and Methodology Market Definitions Market Trends Market Engineering Measurements Market Drivers Market Restraints Market Size and Forecast Revenue Forecast for Hosted IVR Revenue Forecast for Hosted ACD Revenue Forecast for Hosted Outbound Customer Contact Revenue Forecast for Hosted Customer Chat Revenue Forecast for Hosted APO Applications Revenue Forecast for Hosted Contact Center Market Market Shares Market Shares for Hosted IVR Market Shares for Hosted ACD Market Shares for Hosted Outbound Customer Contact Market Shares for Hosted Customer Chat Market Shares for Hosted APO Applications Market Shares for Hosted Contact Center Market
Vendor Profiles A - L Services Offered by Hosted Contact Center Service Providers Aastra Angel AT&T Contact Solutions Contactual Conversive CSG Systems Echopass Five9 Hyperquality inContact Interactive Intelligence LiveOps LivePerson LiveVox Vendor Profiles M - Z Microsoft/Tellme Nexidia NICE Systems Noble Systems Nuance Soundbite Teleperformance TeleTech Varolii Verizon Business VoltDelta West Interactive Strategic Recommendations Strategic Considerations for Large Enterprises Strategic Considerations for SMB Contact Centers About Us: ReportsnReports is an online library of over 100,000+ market research reports and in-depth market research studies & analysis of over 5000 micro markets. We provide 24/7 online and
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