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Table of Contents ● What Is Patient Voice? ● What Is the Importance of Patient Voice in Healthcare? ● How Can We Derive Patient Voice From Healthcare Data Sources? ● Which Are the Modern Patient Voice Collection Platforms?
Understanding Voice of the Patient & Its Importance in Healthcare
Importance of Patient voice helps healthcare providers and facilities offer better healthcare delivery. It helps them understand how their patients truly feel, their needs, expectations, and concerns during every point of the care journey. Analyzing voice of the patient data allows healthcare professionals to leverage the feedback data not only for better operational aspects but also for diagnostic needs. These insights thus gained can help shape strategic treatment plans, even as healthcare providers and decision makers use data-backed information to build the foundation of patient-centric healthcare.
What Is Patient Voice? During or after treatment, many healthcare organisations like hospitals, clinics, and doctor’s offices gather patient feedback through post-appointment surveys, in-clinic questionnaires, feedback web forms, or even phone calls. Patients and caregivers may also take to social media to air their opinions. Patient voice is the process of analysing this feedback, including social media listening data, with the help of NLP in Healthcare. Analysing patient voice data helps healthcare facilities gather valuable insights into not only what patients’ opinions are but also information about the treatment plan and the effects of medicine dosages. By acting on these insights, healthcare companies can implement the necessary strategies to improve patient experience as well as help medical staff with important patient data.
What Is the Importance of Patient Voice in Healthcare? Ultimately, patient experience is all the interactions a patient has had with a healthcare provider or facility. And in an increasingly patient-centred world, patient experience is crucial. Healthcare companies are increasingly using patient voice data to enhance their offerings, better quality of care. ●
Improve healthcare delivery
Once hospitals and care facilities identify shortcomings in their processes, they can implement the strategies to enhance their healthcare delivery. As healthcare delivery forms the foundation of the patient experience, its improvement will directly correlate to better patient experiences and so better business growth. ●
Better quality of care
By considering the voice of the patient, healthcare organizations see what can be done to improve the quality of care. Do patients need better insurance and discharge services, better post surgery care, cleaner bathrooms, shorter wait times? All of this can be addressed through patient voice data.
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Consider patients as customers
When clinics and hospital chains view their patients as customers, they work towards a patient-centric approach to patient care. That is why wellness retreats, dentist offices, maternity homes, hospitals, all give a personalized feeling to patients. They remember your birthdays, remind you of your next check-up appointment, and even help with financial considerations. ●
Achieve cost efficiencies
When considering the voice of the patient, healthcare providers can take a value-based approach to patient care. This involves a cost to benefit analysis which could bring about cost efficiencies not only in treatment but also in facilities management. Wrongful diagnosis means a waste of resources, not to mention the bad reputation that comes with it. Voice of the patient data helps organizations to review patient charts, medical histories, and even compare similar cases for more accurate treatment plans.
How Can We Derive Patient Voice From Healthcare Data Sources? Patient voice data and feedback can be collected from a variety of sources including: ●
Electronic health records (EHR)
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Telemedicine and video consultation records
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Customer support calls
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Active patient groups (APG)
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In-care questionnaires
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Post-appointment or post-treatment surveys
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Feedback forms or emails
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Social media channels or patient forums
1.
Patient-voice.com
Patient Voice allows patients to leave feedback quickly and easily to any registered care organisations in the UK. In turn, this allows healthcare organisations to improve their patient experience and the quality of care that patients receive. 2.
Patientvoices.org.uk
Another UK-based organization, Patient Voices give healthcare providers the ability to gain valuable insights into their patients’ experiences by using first-person digital storytelling to demonstrate their patients’ feedback and opinions. They conduct workshops for healthcare professionals, carers and patients to develop their own stories and narratives, provide consultancy and support of digital stories within healthcare development programmes, and help in the development and identification of resources.
3.
Rarepatientvoice.com
Rare Patient Voice makes it easy for patients and their caregivers to voice their opinions about healthcare providers and products by giving them the opportunity to take part in paid surveys, interviews, and online communities. The organization also partners with patient advocacy groups, and helps market research firms find respondents and patient panels. 4.
Thepatientvoice.com
The Patient Voice gives healthcare providers the ability to uncover the voice of the patient across all their operations and reach 100,000 patients across 496 different conditions. Organizations use the findings to develop data-backed strategies for marketing, sales training, business development, new product planning, medical affairs, and new market access.
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