JUNIPER NETWORKS EXTENDS AIOPS LEADERSHIP WITH LARGE LANGUAGE MODEL (LLM) CAPABILITIES, ZOOM INTEGRATION AND EXPANDED WI-FI 6E PORTFOLIO

Juniper Networks, a leader in secure, AIdriven networks, has announced several new enhancements that make it even easier to deliver predictable, reliable and measurable user experiences from client to cloud. By integrating ChatGPT with Marvis, the industry’s only virtual network assistant (VNA) driven by Mist AI, Juniper customers and partners can now easily access public-facing knowledgebase information using ground-breaking Large Language Models (LLM). In addition, new Marvis integrations with Zoom enable superior video conferencing experiences while significantly reducing troubleshooting costs. With these enhancements, plus a new Wi-Fi 6E access point, Juniper is expanding its leadership in AIOps and building upon a rich history of industry-firsts to drive real business value while minimizing IT costs.

“AI is the next step in automating tasks that typically require a human IT domain expert, improving how IT teams operate the network with AI-driven tools like Marvis and its conversational interface,” said Bob Friday, Chief AI Officer at Juniper

Networks. “Juniper Mist has always been a pioneer in utilizing proven AIOps to deliver assured user experiences from client to cloud, and with these latest LLM enhancements, Marvis will provide even more actionable knowledge and be an even more valuable member of the IT team.”

With the recent launch of LLM tools like ChatGPT, Juniper has been able to expand the conversational interface (CI) capabilities of Marvis to deliver even more human-like conversational capabilities, particularly with respect to documentation and support issues. Specifically, Marvis now leverages a LLM API to respond to user queries for technical documentation and other publicly available historical knowledge base information. For example, customers can ask Marvis “What do the Access Point LED lights mean?” or “List steps to configure Juniper campus fabric” and receive an accurate and direct response in the typical ChatGPT style in addition to a list of relevant documents.