Information regarding your policy

Home maintenance

This insurance is designed to provide cover for an emergency only and is not intended to cover matters which can be prevented through routine general maintenance such as servicing the main source of heating. This insurance also does not cover the cost of replacement parts which tend to wear out over a period of time such as replacing a washer in a tap.

Examples of events not classed as an emergency include, but are not limited to:

• Water dripping from a tap and escaping safely down a drain • A light bulb which no longer works and needs replacing • A plug fuse which needs replacing • The main source of heating is making a rattling noise but is still functioning

Minimising the risk of a home emergency

Routine maintenance can help prevent an emergency from happening or can reduce the extent of damage caused to your property. The following can help to protect your property:

• Regular servicing of gas appliances by a Gas Safe engineer to reduce the risk of a boiler breakdown or a buildup of carbon monoxide (your property must also comply with gas safety regulations) • Getting electrics checked by a registered electrician to reduce the risk of power cuts (your property must also comply with electrical safety regulations) • Cleaning basins, baths and shower drains to prevent the risk of blockages • Disposing of rubbish and food waste correctly to prevent the risk of an infestation of pests • Visibly check the roof for any dislodged or damaged tiles which could lead to water ingress

Maximum number of claims covered

We will cover a maximum of six emergencies during any one period of insurance. Once this limit is reached, we will cancel this insurance with immediate effect.

Major emergencies

If a situation arises which could cause injury to any person or major damage to your property, the emergency services should be contacted immediately.

Gas leaks

If you or the tenant has reason to believe that there is a gas leak, you or the tenant should contact the National Gas Emergency Service immediately on 0800 111 999 and follow their instructions.

Power cut

If your property suffers a power cut or outage, firstly check your fuse box to make sure one of the fuses has not tripped. If this does not resolve the issue then the relevant utilities company responsible for supplying the service should be contacted.

No water supply

If there is no water supply or the water pressure in your property has dropped and there are no planned interruptions to your water supply, the relevant utilities company responsible for supplying the service should be contacted.

Please note that there is no cover under this insurance for any claim arising from interruption, disconnection or failure of the mains electricity, gas or water supplies.