Working in a Luxury Hotel
WORKING IN A LUXURY HOTEL | STRUCTURE CHART
Working in a luxury hotel resort • This document contains a structure chart of a typical de-luxe hotel and restaurant resort in the UK. • The chart: – demonstrates how this particular hotel resort is organised. – The chart shows that the hotel resort is divided into different departments. • Each department is led by a head of department, although the titles vary according to the function of each department.
WORKING IN A LUXURY HOTEL | STRUCTURE CHART
Working in a luxury hotel resort • The lines on the chart are called lines of communication or reporting lines. They show who is in charge of each department or section, and to whom each member of staff should report. • Structure charts are very useful as they help staff to see where they fit into an organisation. It also helps all employees to know who to communicate with in different situations. • Some structure charts give the names of job holders as well as their titles. This makes it easier for new staff to get to know other members of staff.
WORKING IN A LUXURY HOTEL | STRUCTURE CHART
Working in a luxury hotel resort • Organisation charts are sometimes made available to people outside the organisation such as suppliers. • Some hotels and restaurants have a large chart on the wall at the entrance or in the reception area, with the job titles, names and photographs of the senior managers and the General Manager. This makes it easier for customers to identify key members of staff and acts as a ‘welcome’ greeting to customers, visitors and staff.
WORKING IN A LUXURY HOTEL | STRUCTURE CHART
Working in a luxury hotel resort • Organisation charts are sometimes made available to people outside the organisation such as suppliers. • Some hotels and restaurants have a large chart on the wall at the entrance or in the reception area, with the job titles, names and photographs of the senior managers and the General Manager. This makes it easier for customers to identify key members of staff and acts as a ‘welcome’ greeting to customers, visitors and staff.
WORKING IN A LUXURY HOTEL | STRUCTURE CHART
LUXURY HOTEL
Company Secretary
Accounts Assistant
Personnel /Training
General Manager
Front of house Manager
Guest Liaison Manager
Assistant Front of House Manager
Executive Head Chef
Guest Liaison Staff
Receptionists
Building Foreman
Head Housekeeper
F & B Manager
Builders
Head Waitress
Waiting Staff
Head Chef
Chef de Partie
Commis Chef
WORKING IN A LUXURY HOTEL | STRUCTURE CHART
Housekeeping Staff
Leisure Manager
Gardening Supervisor
Leisure Assistants
Gardeners
Typical Structure of Housekeeping Department
General Manager Rooms division director Director of Housekeeping Assistant Director of Housekeeping Housekeeping Managers Assistant Managers Housekeeping Housekeeping Supervisors Room Attendants WORKING IN A LUXURY HOTEL | STRUCTURE CHART