at how the industry continues to evolve to meet customer needs

By Megan Prevost

If someone from 2019 time-traveled to today and stopped in at their favourite restaurant, they would immediately recognize some key differences. Over the past few years, the restaurant industry has morphed, at first changing out of necessity and quickly becoming more of a matter of preference.

Because of this ongoing evolution, it can be hard to know what exactly restaurant-goers are looking for from their food experiences. It might sound simple, but the best way to learn what your customers are looking for is to ask for their feedback specifically.

Aside from that, there are some common industry trends and developments that have been enjoyed by customers throughout 2022 and will carry on through 2023.

Contactless And Paper Menu Options

Before the pandemic, QR codes weren’t quite as popular as they are today. While they originally came with some pushback, most diners enjoy the option to go contactless. To please all types of customers in the post-pandemic world, your restaurant should offer both contactless and paper menus to guests. QR codes and online menus aren’t going anywhere, but there will always be people who prefer a printed edition as well.