ISO 9001:2015 Quality Management System
WHAT IS ISO 9001?
A quality policy and set of systems and principles that help support objectives
ISO 9001 is a certified quality management system
ISO 9001 principles are internationally recognised as they have been set out by the International Standards Organization (ISO)
Enables organisations to consistently provide services that meet the needs of their customers and stakeholders
Once embedded across the organisation every team member understands how their actions improves the customer experience
Customer focus
7
KEY PRINCIPLES
Evidence-based decision making
Process approach
Leadership
Engagement of people
Improvement
Relationship management
COMPABITABILITY
• ISO 9001 is flexible enough to be applied to any organisation no matter its size or complexity.
14001
• ISO 9001 is compatible with other management systems standards and specifications.
18001 9001
• They can be integrated seamlessly through Integrated Management as they share the same operating principles.
ISO 9001 BENEFITS
International Recognition
Streamlined internal Processes
Improved staff motivation
ISO is a recognised mark of quality. Opening up your organisation to clients both home and abroad.
Improving efficiency, accountability and traceability whilst maintaining expenses and savings.
Team are motivated to succeed due to time and resource being spent on what really matters to the business.
Inspires Trust
Improved processes & customer services
Quality at the forefront
A strong customer focus ultimately improves your customer service and referrals.
Increases your competitive edge and sales growth potential.
Regular reviews ensures quality is consistently at the forefront of the business.
HOW DOES MY BUSINESS GAIN CERTIFICATION?
5 Simple Steps to ISO Certification
STEP
1
We examine and outline your businesses key activities in relation to your clients requirements.
Our IRCA Assessor will help pull together a manual relevant to the ISO certification you are after.
STEP
2
HOW DOES MY BUSINESS GAIN CERTIFICATION? STEP
3
IMSM provide training to enhance the adoption of the ISO standard. Ensuring it is embedded within the organisation, led by the senior management team.
With key processes in place and staff trained to consistently follow these, the next step is the external audit.
STEP
5
STEP
4
Once ISO standard compliant, your organisation will be presented with an ISO Certificate. you can then promote your international recognition to your target market.
A certification audit determines whether the procedures and systems meet the requirements of ISO 9001 and are operated in accordance with the standard
Prove it
THE PROCESSS APPROACH Say what it does Document day to day operating procedures and systems
Do what it says
Work in accordance with those procedures and systems
WHY US?
Implementation of the ISO framework is based on your existing systems. We simply look to improve the systems currently operating.
IMSM processes are registered and audited to EFQM ‘Recognised for Excellence’ 5 Star Status.
We operate a fixed fee structure. No hidden charges, no unexpected invoices. Our IRCA assessors offer a full support service; Delivering design, documentation & internal audit, fitting around your requirements & schedule.
All of our assessors are IRCA (International Register of Certified Auditors) certified.
THANK YOU