HP
HP2-E46 Selling HP Volume Support Services
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QUESTION: 48
What are the market drivers for HP Educational Services? (Select two.)
A. Organizations need to transition smoothly to newtechnologies. B. Companies have IT technologies they do not know how to use. C. Companies need HP to provide technical help on demand. D. Organizations are experiencing high IT staff turnover. E. Companies have poorly qualified IT staff.
Answer: A, C
QUESTION: 49 What is the main feature of HP Care Pack Defective Media Retention (DMR) service for PCs?
A. if the customer's hard drive fails, the failed drive can be retained by the customer B. Same Day Onsite, 2 hour response C. Next Day Onsite D. Next Day Exchange
Answer: A
QUESTION: 50
Which HP Care Pack Service is most often sold with HP's Color LaserJet printers?
A. 4 Hour On-site B. 6 hour Call-to-Repair C. Next Day On-site D. Next Day Exchange
Answer: C
QUESTION: 51
What is the main feature of the HP IPG Preventive Maintenance Service?
A. It automatically orders printer maintenance kits.
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B. Customers install printer maintenance themselves. C. Customers can service the printer themselves. D. It replaces the use of standard printer maintenance kits.
Answer: D
QUESTION: 52 In a service-led engagement, what topic would you discuss with a customer to demonstrate the impact of HP Educational Services?
A. their reliance on software applications and operating systems B. their need for break-fix support C. their need for hardware upgrades D. their need for Proactive support
Answer: C
QUESTION: 53
Which customer profile is the best fit for the HP Critical Advantage support service?
A. customers running non-business critical applications and many branch offices B. SMB customers without any internal IT infrastructure running applications on HP Blade Servers C. price driven customers who do not need 24x7 coverage D. customers with large or medium sized data centers with strong interest in virtualization Answer: D
QUESTION: 54
What are HP's key advantages over their storage competitors? (Select two.)
A. HP's products bridge technologies: not just storage B. HP is the market leader for PCs. C. HP sells more gigabytes of storage than any other vendor.
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D. HP is the biggest supplier of storage services worldwide. E. HP has the largest storage hardware market share.
Answer: A, D
QUESTION: 55 What is the objective of the HP Data Center Services for HP Proliant and Blade System Servers?
A. B. C. D.
to evaluate potential support issues and to deploy the most appropriate break-fix option to evaluate performance on a server by server basis and to tune their performance to evaluate the number of nodes on a network and optimize their effectiveness to evaluate the customer environment and understand how to best deploy IT resources
Answer: D
QUESTION: 56 What is the objective of the HP Data Center Services for HP Proliant and Blade System Servers?
A. B. C. D.
to evaluate potential support issues and to deploy the most appropriate break-fix option to evaluate performance on a server by server basis and to tune their performance to evaluate the number of nodes on a network and optimize their effectiveness to evaluate the customer environment and understand how to best deploy IT resources
Answer: D
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