HOUSE NO.690 • 2ND FLOOR, SECTOR-14, GURGAON-122001, HARYANA. MOBILE: +91-9717793330/9810540603 E-MAIL: gaurav.sahay@rediffmail.com DOB: 18/09/1980
GAURAV SAHAY PROFESSIONAL SUMMARY Objective : To secure a senior level managerial position in a professional based organization where corporate communication is highly customer centric. A place where I can utilize my expertise and education to increase the market share of the organization creating value addition and contributing to the economy.
Total Work Experience: 7 years Presently working as Manager-Business Development at Religare Insurance Broking Limited, Gurgaon, Haryana, headquartered in Noida, from July 2008. Religare Insurance Broking Limited (RIBL) is a 100% subsidiary of Religare Enterprises Limited & is one of India’s Leading Insurance Broking firms, with one of the largest retails networks in the country. The Company holds a composite broker’s license operating in the Life, Non-Life, and Reinsurance Domains.RIBL not only provides a wide spectrum of service offerings of customized solutions to individual clients, but also to some of the leading corporate houses and institutions across the country.
Profile: A Professional with good communication, presentation and organizational skills who has delivered consistent combination to increase productivity, strong revenue gains through business development, customer retention and customer relationship. Able to establish significant revenue growth, new business acquisitions, generating profitable business relationships. Adept at identifying clients. Proficient in enhancing customer satisfaction index by providing effective and timely assistance. Abilities in liaising with corporate clients and banks for business development purposes. Key Skills Include: Team Management, Client Servicing, Business Development, Strategic planning, Goal management & cascading.
EMPLOYMENT DETAILS August 08’to Present
Manager – Business Development , Religare Insurance Broking Limited, Gurgaon Managing team of Relationship Managers, operation executive & telemarketing executives. The role requires monitoring and enhancing end-to-end ownership to Ensure Smooth Flow of Insurance Business. Responsible for managing a mid-sized team across a wide range of domains including advisory services. Handling all insurance Queries, involved in coordination of activities
with different Verticals. To manage all sales and marketing activities, operational function, business development at branch level. Reducing the COA & CAPEX with innovative and new processes including Six Sigma techniques (DMAIC.), Strategic planning whereby converting the cost centre to profit centre. To develop/ implement a robust process which would include: number of relationships to be handled including budgeted plan each month. Implementing agreed SLA’s (Service Level Agreement) for sending quotations, answering queries to the down the line channel. To recruit sales team and develop top line as well as bottom line to facilitate growth & increased volume. Key Result Areas To assist in effective supervision of the agency distribution channel through agent’s disciplinary process, resolving customer and agents complaints, identification and closure of red flags. To work effectively in cross functional environment including constructive engagement with corporate office level function heads. To identify key corporate requirements for personal lines as well as commercial lines insurance and successful closure of the same. Keeping track of the profitability of the cost centre, including the profitability of the RM’s by calculating Revenue vs. cost. To achieve business objective by allocating targets to the executives in an unbiased and transparent manner and to mentor them to accomplish the given goal.
To review team performance on a regular basis by doing the root cause analysis. January 08’to July 08’
Branch Manager, Shriram General Insurance Company Ltd. (South Delhi Region) Managing a team of Sales Managers, Marketing Executives, DST & Operation Executive. The role required monitoring and enhancing end-to-end ownership to ensure smooth flow of insurance business. Handling all insurance queries. Involved in coordination activities with different verticals. Timely communications to all channel partners, agents, D.M.A/D.S.A and direct sales team. Key Result Areas Work closely with the Marketing team for insurance sales and proper implementation of the underwriting guidelines with help of sales team in response to the given monthly and annual Targets. Monitoring compliance of the prescribed protocol of underwriting and adhering to IRDA guidelines. Providing checks on quality of business with respect to overall profitability of branch Development of agency force/ channel development. Keeping a thorough eye on branch profitability by cost reduction and volume optimization. Policy servicing, communication and follow up with internal customer departments and to facilitate quality service for all inbound and outbound customer interface. Taking the branch on performance level and achieving the monthly/annual targets.
January 06’December 07’
Assistant Manager, Richard Strauss Insurance Brokers (Gurgaon Region) Responsible for services for all insurance business delivered to customers within the responsibility and committed timeframes including proposal/ policy entry, policy dispatch, claims tracking, scheduling, and increasing sales volume by achieving the branch monthly and annual targets. Key Result Areas Training the advisors and agents on various lines of products. Recruiting new agents and mentoring them till they get live on floor. Scheduling quotation to the insurance companies, analyzing them and finally presenting the same and offering advice to the respective client as per their requirement. Recruitments of new consultants, agents, advisors train them and procure business through them.
February 04’ to December 05’
Preparing daily, weekly and monthly sales reports, MIS, pendencies of the branch and getting it sorted out timely.
Assistant Manager, Armour Consultants , Gurgaon Have been working as an Assistant Manager. Main responsibilities in this capacity include being the point of contact for all sales queries. Key Result Areas Job Responsibilities include procurement of business through appointing new agents, advisors and consultants.
January 02’ to January 04’
Preparation of monthly plans and target projections, preparation of monthly reports, checking renewal percentage and instant follow up of claims.
Senior Executive Marketing, Shriram Group Companies , Gurgaon Key Result Areas Mobilizations of various financial instruments like Bonds, Debentures, fixed deposits, recurring deposits through brokers network and Tele- Marketing executives. Giving presentations to Corporate and HNIS for bulk deposits.
January 02’ to December 02’
Development and recruitment of new agents as well as existing brokers. Setting the monthly targets to the brokers and maintaining it on daily basis and fulfilling monthly/annual targets.
Executive Marketing, Bisleri International Pvt. Ltd. , Indore Key Result Areas Identifying prospective dealers and Recruitment of New Dealer networks. Increasing sales by proper servicing and generating output for the territory
PROFESSIONAL QUALIFICATION Licentiate Degree Holder from Insurance institute of India, Mumbai.
Pursuing Associate ship, General branch from Insurance Institute of India, Mumbai
ACADEMIC QUALIFICATION Pursued Bachelors Degree in Business Administration, Specialization-Marketing and Finance, Indore (M.P.) Passed AISSCE (XII) from D.A.V public School, Bokaro, Jharkhand Passed ICSE (X) from Denobili School, Digwadih, Jharkhand
ACADEMIC PROJECT A two months project on Customer Satisfaction Level in S.Kumar’s, Indore (M.P). A two months project on Coca Cola vs. Pepsi and the Soft Drink Industry in Hindustan Coca Cola Beverages Pvt. Ltd. Bhopal (M.P).
PRESENTATION UNDERTAKEN “Frauds in Insurance Business”------- is anybody Watching??? Analysis & Presentation on, “Purchasing Insurance”—The issues Involved.
IT SKILLS Operating System
:
WIN 98/XP
Office
:
OFFICE 2
Languages
:
C, C+.
Favorites
:
O.S & INTERNET SURFING
LANGUAGES KNOWN Proficient in English and Hindi language, both written and spoken
INTEREST & ACTIVITIES Personality : Disciplined, Modest, Sincere & hard working. Listening Music : I Enjoy listening to most genres of music primarily English, Hindi & Punjabi Reading : Not limiting to one category. I Enjoy reading everything that attracts my attention. I prefer going through non fictions like motivational and personality developments.
(GAURAV SAHAY)