Official e-Newsletter of the Rotary Club of Holy Spirit
The Dove March 27, 2017
Rotary Club of Holy Spirit Club No. 69935 RI District 3780 Philippines
Vol. X No. 18
Rotary, local government and community members join hands to protect children and their parents from deadly dengue virus. At the request of Don Antonio Heights Homeowners Association (DAHHA) Director and RC Holy Spirit Rotarian Martin Marinas, an anti-dengue spraying activity was held at the DAHHA park on March 25, 2018. With organic insect repellent liquid compound developed and provided by PP Chinchin Jurado, and in cooperation with the office of Barangay Kagawad Lydia Ballesteros, the spraying activity was led by two (2) barangay crew members using heavy-duty sprayers. Pres Ric Salvador, PE JR Delgra, PP Marcia Salvador and Rtn Martin Marinas helped by using smaller hand-held sprayers. The pleasant-smelling, non-toxic mosquito repellent spray called Bioneem uses biodegradable properties of the Neem tree and other natural plant derivatives and is effective as disinfectant, deodorizer and repellent. Neem has been identified by WHO/UNEP as environmentally ―powerful‖ natural pesticide. The DAHHA park is used as promenade, playground and exercise area by homeowners of Don Antonio
Heights and children and adults residing in the subdivision‘s periphery. PP Marcia coordinated the activity with Barangay council member Lydia who chairs the Barangay‘s Health & Environmental Sanitation Committee.
Interact DISCON 2018 celebrates year of friendship, leadership and service
On March 24, 2018, nearly 200 Interactors, their faculty advisers and sponsoring Rotarians trooped to the campus gym of Trinity University of Asia to attend the Interact District Conference: #DISCON2018 with the theme ―The Youth: Making a Positive Difference‖. The conference started on time with the parade of presidents coming from twenty-five (25) Interact clubs. Ten (10) key leaders from the Interact Club Holy Spirit National High School led by President Shane Macabodbod attended, accompanied by Adviser Ma‘am Beth Auxillo. TGP Ric Salvador came to show his support. DIR Novo ―Nokie‖ Mitra reported on the state of Interact clubs in District 3780. There are now 44 active, registered clubs, up from 34 at the start of RY 2017-2018. In his message, PDG Penny Policarpio urged the youth leaders to continue being with the family of Rotary and join the Rotaract movement to continue serving the community. The first invited speaker was Councilor Victor ―Vico‖ Sotto of Pasig City who shared his thoughts on how to make an impact in society through a combination of passion, talent and a set of values. He concluded his message by saying that ―the smallest dream is the dream for yourself.‖ The next speaker was Adrian Suarez, a dynamic 12th grader from Don Bosco, founder of School Changers (an after-school coaching company) who talked about how the youth can be proactive members of society. He said that ―true lead-
ership is servant leadership‖. The last speaker was Mr Chris Egan Roxas who, at 30, is CEO of the XS Group of companies (XS Multimedia, XS Asia, XS Postlab, SX by SX, VRC Architecture, and We The Pvblic). He expounded on how the youth can be catalysts for change and gave practical tips on how to do it: find your purpose, follow your gutfeel, avoid naysayers, and focus and ―be the best version of yourself.‖ The program was spiced with entertainment numbers from Interactors who showed their talents in singing and dancing. Exciting raffle prizes courtesy of TGP Mercy Plata, PP Wee Velarde, PP Doris Sanchez, RC Holy Spirit and RC West Triangle were given away. The DISCON was also time to elect the DIRN (to serve during RY 2020-2021). Guided by Vice Chair Rick Bugayong, the Interact presidents elected TGP Abdullah Kusain of the Interact Club of Culiat High School as DIRN. Before the program ended, the District Interact Committee gave the following awards: Leadership Awards to the Interact Great Presidents who served during RY 2017-18. Most Participative Interact Club Awards to clubs that attended all seven (7) district activities with the most number of participants. 1st – IaC Culiat High School 2nd – IaC Holy Spirit National High School 3rd – IaC San Bartolome High School Most Supportive Faculty Adviser Awards to advisers who attended the most number of district activi-
ties with the Interactors. 1st – Ms Elizabeth Auxillo, Holy Spirit National High School 2nd – Ms Ivy San Juan, North Fairview High School 3rd – Mr Antonio Armero, San Francisco High School Ms Sherry Ann Jove, Culiat High School Ms Juliza Juanites, Batasan Hills National High School Mr Mark Anthony Oroceo, Krus na Ligas High School Most Productive Interact Club Awards to clubs with the most number of projects 1st – IaC Culiat High School 2nd – IaC Holy Spirit National High School 3rd – IaC Batasan Hills National High School 4th – IaC Ernesto Rondon High School Special citations were given to the following Interact clubs that implemented flagship projects: Balara High School, Batasan Hills National High School, Culiat High School, Ernesto Rondon High School, Holy Spirit National High School, Judge Feliciano Belmonte Sr High School, North Fairview High School and Ramon Magsaysay (Cubao) High School. A special award was given to Red Cross Youth (RCY) Interact Club for having launched GiveLife.ph, an on-line donordonee matching platform in the Philippines offering assistance in the form of scholarships, textbooks, wheelchairs, surgical procedures and blood units. The Interact DISCON was ably hosted by RC Bagong Sandigan chaired by PP Doris Sanchez and TGP Marilen Lagniton, with the assistance of District Interact Chair PP Marcia Salvador and Vice Chair Rick Bugayong.
2
Rotaractors of Holy Spirit commemorate 2018 World Rotaract Week and 50th founding anniversary of Rotaract movement The Rotaract Club of Holy Spirit commemorated the 50th founding anniversary of Rotaract across the globe, and held a program last March 18 as the club‘s culminating activity for the 1018 World Rotaract Week. The program shared Rotaract Information, Inspired young Rotaractors and guided them to evolve a Vision of the future for the club. In the audience were 3 Rotaract alumni, 22 newly admitted Rotaractors of Holy Spirit and 5 leaders of the Interact Club of HSNHS. PP Chie Ladia Bullo, Rotaractors and Interact PPs Resha Avelino and Jannelle T. Larbio, TGP Shane Macabodbod of Interact Club, and the Rotaract team designed and conducted a superb program to commemorate 50th founding anniversary of world Rotaract. Three remarkable parts of the program: 1. Revisit history of Interact & Rotaract of Holy Spirit with some founders led by PP Kim Berganting sharing recollections & learning;
2. Human chair team-build exercise which demonstrated sportsmanship of our youth and their perceptiveness of the traits & values of effective leaders that PP Chie Ladia Bullo had wanted to elicit; and 3. Stories that our guest speaker Rotaractor, PDRR, Rotarian TGP Aya Nicole Corpus eloquently shared with Holy Spirit Rotarians, Rotaractors & Interactors in Grade 10 & 11 levels. We wish to recognize more Rotaract leaders who volunteered to help make the commemorative initiative of the Rotaract Club of Holy Spirit, QC, RI District 3780 truly successful: • James Lanquino who served as MC and ensured flawless program flow, • Rein Reinhardt Fernandez who set-up and managed the ancient sound system. PP Chie Ladia Bullo likewise featured video clips of inspiring songs rendered by PP Michelle Mae Estenzo and of the Rotaract theme song edited & pro-
duced by District Rotaract when Chie served as RaC HS president two years ago. Rtr Argielyn Espiña insisted that she be recognized as the first volunteer, a truth that we recognize very proudly. Miss Argie and Miss Jenine Fantilagan took care of reception during the event. Individual Rotaractors and Interactors also proudly displayed their talents in singing, dancing, acting in the course of the program. Finally, congratulations to all of the program participants – learners and sharers and future leaders – for having understood and loudly expressed their commitment to make the Rotaract Club of Holy Spirit THE LEADING ROTARACT CLUB. The organizers invited all members of the Rotaract Club of Holy Spirit to participate in this program. Many of them politely declined the invitation due to busy schedule with school examinations and thesis defence.
3
President-elect JR Delgra completes 2018 PETS in preparation to lead RC Holy Spirit in 2018-19. PE JR Delgra completed the training for presidents-elect at The Bayleaf Hotel in General Trias, Cavite on March 17-18, 2018. It was the culmination of a series of six (6) Pre-PETS sessions held to prepare the presidents-elect for the responsibility of leading their clubs come July 1. With the theme ―Together We Connect, INSPIRE,
Change Lives‖ the training seminar was full of inspiring learnings from seasoned speakers like PDG Sonny Coloma, among others. Over 80 Inspiring Presidents attended the training seminar. In the evening of March 17, the traditional HARANA was held with The Great Presidents, led by Great Gov-
ernor Chito Borromeo and Spouse Nona, offering a song and flower to the Inspiring Presidents. TGP Ric Salvador was present to show his support to PE JR. The PETS was hosted by RC Valencia QC.
4
2018-19 RI President Barry Rassin wants Rotary members to Be the Inspiration By Hank Sartin Rotary International President-elect Barry Rassin laid out his vision for the future of the organization on Sunday, calling on leaders to work for a sustainable future and to inspire Rotarians and the community at large. Rassin, a member of the Rotary Club of East Nassau, New Providence, Bahamas, unveiled the 2018-19 presidential theme, Be the Inspiration, to incoming district governors at Rotary‘s International Assembly in San Diego, California, USA. ―I want you to inspire in your clubs, your Rotarians, that desire for something greater. The drive to do more, to be more, to create something that will live beyond each of us.‖ View Slideshow 2018-19 RI President Barry Rassin announces his presidential theme, Be the Inspiration, at Rotary's International Assembly To achieve this vision, the president-elect said, Rotarians must take care of the organization: ―We are a membership organization first. And if we want to be
able to serve, if we want to succeed in our goals — we
have to take care of our members first.‖ Rassin asked the incoming district governors to ―inspire the club presidents, and the Rotarians in your districts, to want to change. To want to do more. To want to reach their own potential. It‘s your job to motivate them — and help them find their own way forward.‖
Actress Jodi Sta. Maria shares academic recognition to inspire more people to keep going and never stop learning 15 January 2018 The career actress who is taking up Psychology program, has become part of the Dean’s List at Southville International School & Colleges
Sta. Maria's new drama, "Sana Dalawa Ang Puso," co-starring Richard Yap and Robin Padilla, is set to premiere at the end of the month. 5
This page of The Dove e-bulletin serves as home page of the “virtual website” of ROTARY CLUB OF HOLY SPIRIT Rotary International District 3780 Officers & Chairmen
Members
About the Club
Service Projects
Gallery
What is Rotary?
Club Bulletin
RC Holy Spirit is on . .
D3780 Website
Watch THE BOYS OF 1905 History of Rotary International 6
SERVICE ABOVE SELF
Rotaractors mark 50 years at their triennial meeting in Taipei, Taiwan From The Rotarian March 2018
The Four-Way Test OF THE THINGS we think, say or do
1) Is it the TRUTH? 2) Is it FAIR to all concerned? 3) Will it build GOODWILL and BETTER FRIENDSHIPS? 4) Will it be BENEFICIAL to all concerned?
Rotarian’s Pledge I am a Rotarian I will always uphold the TRUTH. I am a Rotarian I will always strive to be FAIR in all of my dealings with my fellowmen. I am a Rotarian I will always endeavor to build GOODWILL and UNDERSTANDING in my community, among my countrymen and people of all nations.
In September 2017, Rotaractors from around the world gathered in Taipei, Taiwan, for their triennial Interota convention. This year‘s meeting was a special celebration of the fiftieth anniversary of Rotaract, and
attendees marked the occasion with song, dance, parties, and projects. They also heard inspiring talks and participated in useful workshops that gave them new ideas to take home to their clubs.
I am a Rotarian I will always seek to promote the greatest good for the greatest number of people in the spirit of ROTARY SERVICE. I am a Rotarian I will always uphold the Rotary International Motto, SERVICE ABOVE SELF.
Rotarian Code of Conduct
ROTARY WORLD AT A GLANCE Data as of 30 November 2017
ROTARY
ROTARACT
INTERACT
RCCs
Members
Members
Members
Members
1,230,399
240,757
512,417
223,260
Clubs
Clubs
Clubs
Corps
35,784
10,859
22,270
9,707
As a Rotarian, I will 1) Act with integrity and high ethical standards in my personal and professional life 2) Deal fairly with others and treat them and their occupations with respect 3) Use my professional skills through Rotary to mentor young people, help those with special needs, and improve people‘s quality of life in my community and in the world 4) Avoid behaviour that reflects adversely on Rotary or other Rotarians
Source: THE ROTARIAN February 2018 published by Rotary International
7
From Interact to Rotaract to Rotary When Interact club member Alexandria Ritchie enrolled in the engineering program at John Tyler Community College in Chester, Virginia, in 2013, she hoped to join a Rotaract club. There wasn‘t one, so she reinstated an inactive charter, with the Rotary clubs of Brandermill (Midlothian) and James River (Richmond) as sponsors. Now, as a pre-med student in her last year of the biomedical engineering program at Virginia Commonwealth University, Ritchie is president of the Rotaract Club of VCU, as well as a member of the James River Rotary Club. Alexandria Ritchie, president of the Rotaract Club at Virginia Commonwealth University. Illustration by Monica Garwood
She has focused on establishing more Rotaract clubs and building partnerships between clubs. Ritchie founded and now co-directs the Rotaract Atlantic Network, a multidistrict organization for the East Coast, and serves as District 7600 Rotaract chair. Ritchie, 22, spoke with us about what has kept her engaged in Rotary since her days as an Interactor at Clover Hill High School in Midlothian, Virginia. Q: How did you get involved in Interact? A: I didn‘t really know what Rotary was. I needed the community service hours for college, and Interact looked cool. A RYLA (Rotary Youth Leadership Awards) conference was my first real exposure to Rotary. It was something I wanted to be involved with in the long term. Q: What in particular interested you about it? A: Two things really stood out for me. First was that our sponsor, the Rotary Club of Brandermill,
always had members at the meetings who were interested in investing in our service projects. Second, it seemed like an opportunity to create sustainable change. The service projects were based on long-term relationships with the community instead of one-time quick fixes. Q: What do young people bring to Rotary? A: Younger individuals have an authentic enthusiasm for service. Also, we have great ideas, new ideas, things we haven‘t tried before. Aside from that, people my age are generally tech savvy, which is something Rotary can definitely benefit from. Q: How can Rotary appeal more to the millennial generation? A: Rotary already does appeal to the younger generation, in terms of the mission and the purpose of Rotary. Millennials want to change the world, right? They want to have an influence on their community, and that‘s always been a Rotary mission. It‘s just a matter of making it a more conducive environment for millennials, like being more flexible with attendance or with dues. The biggest thing is building the relationship between the more seasoned and experienced Rotarians and young members coming in. Q: You‘re a member of both Rotaract and Rotary. What‘s the benefit of dual membership? A: I wanted the chance to foster the relationships that I had made with my Rotary club partner. Being a member of both has allowed me to build bridges. I have seen firsthand that we both want the same thing – to serve humanity. Dual membership gives us a chance to create a long-term relationship based on trust, understanding, and mutual belief in Service Above Self. It allows Rotaractors to be liaisons between Rotaract and Rotary in order to foster this idea of partnership. And it benefits Rotary, because dual membership helps Rotaract become better integrated into Rotary International. –Nikki Kallio
Read more stories from The Rotarian
8
Stealth motivation: How
to get volunteers to do what you want them to – and like it
By Nancy Shepherdson, The Rotarian, April 2018 When I was a senior at the University of Illinois, I lived with some friends in an old house set in a grove of oak trees. I loved to take my homework outside and sit under a tree to study and daydream. One day, I went out and found stakes marking off big sections of the grove. Racing inside, I begged my housemates to help me find out what was happening. We made phone calls and discovered that the university planned to cut down all the trees to build a parking lot. We made posters, gave save-the-trees presentations in the dorms nearby, and delivered impassioned pleas to administrators. Many
noisy protests and negotiations later, the university backed down and let the trees stand. Somewhat to our own surprise, we had prevailed – and I had seen the power of motivated volunteers. It was my first experience with what I’ve come to call “stealth motivation.” Before that happened, I hadn’t realized that I possessed any ability to motivate people. But I have learned that when you personally ask people to take on a task that is important to a cause they care about, great things can happen. The key is finding out what will give volunteers satisfaction without drawing attention to the fact that you are trying to motivate them. In many ways, motivating volunteers is much harder than motivating employees. You don’t pay volunteers, and you can’t fire them. But there are still effective approaches: Remember
that every potential volunteer is looking for something, whether it’s personal satisfaction, the chance to contribute to a good cause, or simply a fun thing to do. Behavioral economist Dan Ariely, author of books including Payoff: The Hidden Logic That Shapes Our Motivations, has spent a good portion of his career trying to discern under what circumstances people will do what you ask. Why do some people enthusiastically volunteer for every event your club puts on, while others rarely or never do? Ariely believes that part of the answer depends on recognition. “Ignoring the performance of people is almost as bad as shredding their effort before their eyes,” the Duke University Fuqua School of Business professor said in a 2013 TED Talk. “The good news is that adding motivation doesn’t seem to be so difficult.” In an experiment he reported in Payoff, Ariely persuaded Intel to reward three sets of workers for productivity with either a monetary bonus, a pizza voucher, or a texted compliment. All of the rewards resulted in increased productivity the next day, but the compliment was the most powerful and had the longest-lasting effect. Ariely was focused on employees, but he believes the power of compliments holds true for volunteers as well. When a reluctant volunteer receives public appreciation for his work, even just a text saying “good job,” it can increase the chances that he will step up for the next project. But recognition alone isn’t enough. Being a committed volunteer is hard work, and people know it. So to recruit volunteers, you must overcome what behavioral scientist David Halpern calls “friction”: Will it be worth my time? Will I look like a fool? Will it be too hard? “Humans have a deep-rooted tendency to take the line of least resistance,” notes Halpern, the author of Inside the Nudge Unit: How Small Changes Can Make a Big Difference. Always think about how to make it easier to participate, such as by breaking up large assignments into smaller tasks. So to maintain a contingent of motivated volunteers, you have to plan ahead. When you throw something together at the last minute, you’ll find yourself relying on the same people who always carry the load. Or you’ll quickly overtax new members, who are sometimes the most eager to get involved.
When I was incoming president of my club, I decided to ask people exactly what they wanted to get out of their membership. I heard some complaints but also a lot of good ideas. In the end, the effort made us a much stronger club. Among other things, we added a successful fundraiser and attracted nine new members. Volunteer groups are not so different from companies, Rhoades told me recently. “The values of your most motivated volunteers can get other people excited to volunteer,” she says. “Do some brainstorming to make these values explicit – whether it’s making kids’ lives better, helping the poor, or having fun – and then talk about them all the time. It’s one of the most important things you can do to make volunteering more rewarding.”
Encouraging members to identify problems they want to solve and letting them come up with ways to address them are the keys to keeping people motivated. My club is in the midst of another listening tour that I hope results in more good projects that will, in turn, ease members into becoming more engaged. In my experience, if you praise regularly, nudge often, and make sure your group’s values are clear, people who volunteer for you will be grateful to you – even if they’re not sure why. Nancy Shepherdson is the co-author of five books and a past president of the Rotary Club of Lake Zurich, Illinois.
9
Rotary clubs throw axes to raise funds By Anne Ford, The Rotarian, February 2018
Aprille Weron grew up in the suburbs of Philadelphia; it was, she recalls, ―a very privileged life.‖ That‘s why, when she heard about Philadelphia‘s New Day Center – a Salvation Army-sponsored drop-in center that helps women and girls being trafficked for sex – she was shocked to learn that many of the people who come to the center are from that same area. Aprille Weron, right, and her friend Brooke Williams raised funds with an axe-throwing tournament. ―We think that trafficking is something that‘s far away,‖ says Weron, a member of the Rotary Club of King of Prussia, Pa. ―But some of these girls went to the same schools that you and your friends went to.‖
Weron and her friend Brooke Williams, a member of the Rotary Club of Philadelphia Happy Hour, decided to help raise funds for the center through an unusual activity: axe throwing. Held on 14 October, the Salvation Army‘s Axe of Kindness 2017 Axe Throwing Tournament saw more than 40 community members – including Weron and Williams, who competed as The Rotaraxers – hurling 1.5-pound hatchets at a target. ―We threw a lot of axes that day,‖ Weron says. As with darts, the goal in axe throwing is to get as close as possible to the bull‘s-eye. But the real goal, of course, was to raise funds for the New Day Center – which the event did, to the tune of $6,800.
Not only that, but the ―Did you say axe throwing?‖ factor got others interested in the cause, Williams says: ―Doing events like this is a fun way to raise money, but it also is a great way to advertise what we‘re doing. It‘s a little more attention-getting.‖ The proof? When the Philadelphia Happy Hour club heard about the event, members decided to organize a second axe-throwing fundraiser for the New Day Center in December, with the aid of the Rotary clubs of Conshohocken-Plymouth-W hitemarsh and Philadelphia.
Read more stories from The Rotarian 10
Hit film celebrates social entrepreneur who is breaking taboos surrounding MENSTRUATION
Bollywood film Pad Man has got people talking about a subject that's still taboo- menstruation.
355 million menstruating females reported in 2016 that they could not afford sanitary products.
The film tells the story of Arunachalam Muruganantham, a social entrepreneur from Tamil Nadu who invented a low-cost sanitary pad machine to improve menstrual health in India and eliminate the stigma surrounding menstruation.
The film has led to an increase in donations of sanitary pads to NGOs, and people in villages have been taken to see the film for free.
I'm in India at the moment and was excited to go and see the film. It was great to see the screening was packed with men, women and children from across the city. Baffled by the high price of sanitary pads in his village, Muruganantham decided to buy cotton and make the pads at home, even testing one himself by attaching an ‗artificial uterus‘ full of goat‘s blood to his hip and engineering it to pump out blood as he cycled around the village. It took more than five years for Muruganantham to design the machines that are now installed in 23 of the 29 Indian states, allowing women to make their own pads for a third of the cost of commercial manufacture. His invention has helped millions of women and girls in India, a country in which 70% of the
Of course, this isn't just an issue in India- In the UK, for example, one in ten disadvantaged girls below the age of 21 cannot afford sanitary products, according to Charity Plan International UK. There's still a long way to go, but it is fantastic to see the topic of menstruation being discussed in India and around the world thanks to Pad Man. Nisha Kotecha is the Founder of Good News Shared. Having worked and volunteered for charities in the UK for over 10 years, Nisha is on a mission to highlight how amazing charities 11
MESSAGES FROM ROTARY LEADERS
RI President’s March 2018 Message This month marks 50 years since the first Rotaract club was chartered, in 1968. In this special Rotaract issue, you'll meet some impressive Rotaractors from around the world and see some of the incredible ways they are Making a Difference. In the half-century since Rotaract began, the world has seen profound changes, and young people have felt the greatest impact of those changes: the rise of technology and the information economy, the spread of education, and the tremendous influence of the internet. When Rotaract was founded, it would have been almost unthinkable for a teen or 20 -something to have been an entrepreneur or a CEO. Today, young people have an unprecedented capacity to achieve – and Rotary needs their ideas and enthusiasm as never before. For many years, Rotary has done Rotaract a disservice by looking at our youth and young adult programs as mere precursors to Rotary membership, and not as valuable and productive programs in their own right. But Rotaractors are truly partners in Rotary service. Today, an estimated quarter of a million Rotaractors serve in over 10,000 clubs, in nearly every country where Rotary clubs exist. The impact of their service is particularly impressive when contrasted with their resources. Rotaractors achieve an amazing amount with far less money at their disposal than the average Rotary club. Their energy and vision bring something wonderful to our Rotary family and to our communities, and we value it very much. Yet only 27 percent of Rotary clubs sponsor a Rotaract club, a figure that has remained fairly stable over time. And far too few Rotaractors ultimately do move on to Rotary membership. As we celebrate this anniversary with Rotaract, I encourage all Rotary clubs to consider sponsoring a Rotaract club or to strengthen their ties with the clubs they already sponsor. Schedule regular joint meetings, run joint service projects, and reach out to Rotaractors – not only to ask if you can help, but to find out how you can work together. Know your Rotaract clubs and their members – and make sure that every Rotaractor knows that a Rotary club is waiting to welcome them. For half a century, Rotaract has given young people a way to find the same connections with their communities, and the same value in service, that Rotarians find in Rotary. Rotaractors are connecting us to the Rotary of our future, while helping us build the Rotary of today.
IAN H. S. RISELEY President 2017-18
Foundation Chairman’s March 2018 Message Questions, questions, questions. Two topics I am frequently asked about during my visits with Rotarians around the world relate to Rotary's website and our Foundation's grants. Quite likely you have had these questions and more, about things such as donor contributions, point transfers, club and district reports, club invoices, and club officer changes, to name a few. If you don't know where to find the answer, Rotary's Support Center is the place to start. The Rotary Support Center is an easily accessible first point of contact for Rotarians, donors, staff, and others to help answer questions in English, French, and Spanish. Business hours are 8 a.m. to 5 p.m. Central Time, Monday through Friday. You can reach the Support Center toll-free at 1-866976-8279 (1-866-9ROTARY). Email inquiries to rotarysupportcenter@rotary.org will be responded to within one business day. The Support Center averages 3,500 calls per month. This includes about 1,500 callers who want to be directed to a specific person or Rotary department, allowing easier access within our complex organization. On average, 7,000 emails are responded to each month. With only an eight-year history, the Rotary Support Center has been certified as a Center of Excellence by Benchmark Portal, the industry leader in contact center benchmarking. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. This distinction requires that a center be both efficient and effective, providing service that is of superior quality with lower overall costs compared with other centers in the service industry. The Rotary Support Center team also includes a Visitor Services and Tour Program coordinator to schedule tours and large group meetings for those who want to visit Rotary headquarters. Rotary has a surprising number of visitors each year. Are you planning a visit to the Chicago area? You can request a tour by sending an email to visitors@rotary.org. Perhaps our paths will cross at One Rotary Center! I am confident you will agree with the 96 percent quality score the center has received from satisfied customers.
PAUL A. NETZEL Trustee Chair 2017-18
RC Holy Spirit D3780 in polio immunization drive. Click photo to view the campaign. 12
SELECTED ONLINE PUBLICATIONS FOR WELL-CONNECTED ROTARIANS Click ―links‖ to view contents
ROTARY LEADER March 2018 THE DOVE of RC Holy Spirit D3780 Issue 17 of Year 10
March 13, 2018
Traffic Conditions in Metro Manila
The Rotarian March 2018
Entertainment News
13
Rotarians, Rotaractors and Interactors of D3780 celebrated Women’s Day during GREAT WALK tradition last March 4, 2018 with RC Holy Spirit serving as one of the host clubs
14