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After sales key factors
by Riello UPS
SPARE PARTS
Fast shipping, thanks to the immediate availability of spare parts at the central warehouse.
ASSISTANCE AND MAINTENANCE Not only scheduled maintenance, but also periodic verification of the general state of the UPS and optimization of interventions.
COMPETENCE AND TRAINING
The technical skills of our specialized technicians reach our customers throughout North America.
SPARE PARTS: a local presence, quality and efficiency
To supply spare parts quickly, Riello UPS America has a well-stocked local warehouse and has developed a punctual and precise maintenance procedure. The Spare Parts Office manages customer requests and, in collaboration with the Assistance Office, shares and plans maintenance: this is to anticipate and manage interventions according to MTBF cycles. All spare parts are made with high quality materials and are checked before shipment. Thanks to the warehouse located at the headquarters, adequately supplied and managed, most of the spare parts are easily available and ready for shipment in a short time.
ASSISTANCE AND MAINTENANCE: always by the customer's side
Riello UPS America's specialized staff provides telephone and remote support to customers, covering every type of immediate need. To save time and money, you can formalize a global service agreement that guarantees support and scheduled maintenance in one package.
SKILLS AND STAFF TRAINING
During installation and testing or upon request, Riello UPS America provides onsite training for operating personnel for correct, simple and safe use of the UPSs installed. Our specialized staff illustrates the functionalities of the UPS to the operating staff at the customer or at the Riello UPS America headquarters, to transmit information and instructions relating to the commissioning and maintenance activities.
CA ONI RIELLO ELETTR
