COMING TOGETHER
A CRITICAL LIFELINE IN A TIME OF NEED
by STEVE HARTELL
A driver for Amazon makes a delivery. Like all companies, we at Amazon are adjusting to a new uncertain world turned upside down by the COVID-19 crisis. We’re focusing our response in four areas. As one of many companies that are providing essential services, we are focused first and foremost on keeping our employees safe. We are keeping hundreds of thousands of Americans working and hiring thousands more. We’re using our scale and technology to find ways to help by launching testing initiatives and donating resources to people in the communities where we operate. And we’re making improvements to the shopping experience on behalf of our customers. 6
This is just the beginning, and we’ll continue to look for ways to help. Keeping our employees safe Online shopping is the safest option for both customers and employees because it dramatically limits interaction between people on both sides of the equation. Since the crisis began, we have aggressively and quickly worked to ensure the safety of our teams by making regular, critical updates to our processes to ensure we can continue delivering items like household staples, sanitizers, baby formula, groceries, and medical
RIPON FORUM May 2020
