Top health industry issues of 2016 Thriving in the New Health Economy
More mobile, more accessible, more connected
Consumers
Clinicians
60%
21%
81%
38%
willing to have a video visit with a physician through a mobile device
have used a mobile device to order a refill of a prescription
say mobile access to medical information helps coordinate patient care
use email to stay connected with their chronic disease patients
88%
67%
58%
74%
willing to share personal data with their doctor to find new treatments
“very satisfied� with experience at a retail clinic
would rather provide a portion of care virtually
say non-traditional venues (e.g., retail clinics) improve access to care
HRI Consumer Survey, PwC, 2015 and HRI Clinician Workforce Survey, PwC, 2014 and 2015
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Many willing to go the distance for “best in field” care
Percentage of consumers who are willing to make the following tradeoffs to receive services from a health system recognized as “best in field”
46%
33%
19%
Greater travel distances
Longer wait times
Higher costs Source: HRI Consumer Survey, PwC, 2015
© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Consumers are open to ďŹ nancing their prescriptions
More than half of consumers would be willing to pay the cost of a drug over time instead of all at once
Willing
2016
53%
Not willing
2016
17%
Not sure
2016
30% Source: HRI Consumer Survey, PwC, 2015
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Mobile health app adoption doubles in two years
Percentage of consumers with at least one medical, health or fitness app on their mobile devices
2x increase
32%
16% 2013
2015 Source: HRI Consumer Survey, PwC, 2013, 2015
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Hacked devices, lost customers
Many consumers would be wary of using connected medical devices after a hacking incident
50% 51% 38%
Would think twice about using any connected device
Would think twice about using the manufacturers’ devices
Would be wary of using a hospital associated with the hacked device
Source: HRI Consumer Survey, PwC, 2015
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Telehealth mental health services for the Snapchat generation
Percentage of consumers willing to use telehealth services, such as videoconference, to consult with a mental health provider instead of an in-person visit
72%
43%
18–44
45+ Source: HRI Consumer Survey, PwC, 2015
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Happy to share, especially for personal beneďŹ t
Percentage of consumers willing to share their medical records with a health system in order to aid in their own diagnosis and treatment, or in the diagnosis and treatment of others
83% 73%
Willing to share data to aid in diagnosing and treating themselves
Willing to share data to aid in diagnosing and treating others Source: HRI Consumer Survey, PwC, 2015
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Consumers remain in the dark about biosimilars
When given multiple choices for definitions of a biosimilar…
67%
Did not know what a biosimilar was
17%
Chose the correct definition: “a near substitute for an original brand biologic drug”
16%
Chose incorrect definition such as “an animal with biological systems similar to humans” or “an artificial organ”
Source: HRI Consumer Survey, PwC, 2015
© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM
For more information, please visit: www.pwc.com/us/healthindustries www.pwc.com/hri
Š 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. This content is for general information purposes only, and should not be u sed as a substitute for consultation with professional advisors. 95988-2016 JM