Taking the Verified Path to Success By Paige Brown
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his month, Real Estate magazine had the chance to sit down with Jes Fields, Rocket Mortgage’s Real Estate Channel executive vice president, to discuss how the company’s tools and technology help agents and their clients find success in today’s competitive market.
Paige Brown: Tell us about your professional history with Rocket Mortgage and how it led to your current role within the company, and what exactly that role is. Jes Fields: I joined Rocket Homes four years ago. During that time, I experienced the real estate business inside and out. I built meaningful relationships with agents and learned what they need to succeed. This year I was given the opportunity to lead the real estate channel for Rocket Mortgage. I’m absolutely thrilled to build on the work I did at Rocket Homes, continue growing agent relationships and help streamline the partnership between agent and lender. PB: What are your primary roles and responsibilities? JF: I’m setting the vision for Rocket Mortgage and how we
58 October 2021 RISMedia’s REAL ESTATE
Fields
engage, serve and support agents. I lead both our banking and agent relationship manager teams, which are focused on helping agents and their clients succeed. I also provide the vision for Rocket Pro Insight—the portal for agents to access anything they need. Another key part of my role is asking for feedback from agents and continually measuring how satisfied they are with our service. We love feedback at Rocket Mortgage; we welcome it and encourage it. PB: How do you and your team support agents to position them ahead of the competition? JF: At Rocket Mortgage, we want to give agents whiteglove service. We’ve built support teams that specialize in each of the real estate brands, whether you’re an independent or one of the larger brands, and we also have a dedicated team to serve them 24/7 in order
