Reception Training th 4
of June 2013 19h30
? y h W
Agenda • Why Recep)on? • Stages of Recep)on
– Before Arrival – On Arrival – 1ST week of the Internship – During the internship – End of the Internship
• • • •
Resources Available Your Role MC Role Wrap-‐up
What is Recep2on?
Recep2on – Before Arrival
Recep2on – Before Arrival • • • • • •
Set Expecta2ons: Job Descrip)on, Country, etc. Send Informa2on Booklets Ask them to bring tradi2onal things Prepare a Recep2on Welcoming Package Allocate Buddies to the trainees Add trainees to Facebook groups (trainees /LC)
Ø What have you already done? Ø What are your key next steps?
Recep2on – On Arrival
Recep2on – On Arrival • Pick them up at the airport / bus or train sta)on • Take the interns home and give them the Recep)on Welcoming Package • Guarantee the interns have food or know where to buy it • Explain what will happen next: showing around, going to work, etc. Ø What are the logis)cs you need to have in place?
st Recep2on – 1 Week
Show them around J
Recep2on – 1st Week
Global Village
Welcome Dinner!
st Recep2on – 1 Week
• Guarantee the trainee is confortable – JDs / environment • Accompany the trainees at their 1st day at work • Walk the trainee around: supermarkets, etc. • If needed, help them open a bank account • This is the crucial week to make the trainees feel confortable in their new environment • Make a recep)on dinner with your LC and show the trainees some tradi)onal Norwegian food • Allow the trainee to show their culture Ø What are the logis)cs you need to have in place?
Recep2on – During the internship
Organize Recep2on Ac2vi2es
Recep2on – During the internship • Organize Recep)on Ac)vi)es • Have frequent contact with the trainees • Facilitate feedback thought their experience (to AIESEC and their rela)onship with their organiza)on, so that we can mediate it) • Set priori)es clear with the trainees – work must be their #1 priority • Follow-‐up Ø What are the ac)vi)es you planned? When?
Recep2on – end of the internship
Recep2on – end of the internship • Organize an LC ac)vity/ goodbye party • Make sure they know how to get to the airport/bus/train sta)on • Have a goodbye package prepared (something for them to remember their )me in Norway) • Ask for their feedback and connect their tes)monials – showcase impact Ø What are the logis)cs you need to have in place?
Recep2on – Key things • Treat others as you would like to be treated yourself • Expecta2ons are 99% of recep)on and the likelihood that the intern will be a promoter • Support the trainee • Evaluate the experience the trainee is having – beginning, middle, end
Resources Available • • • •
Recep)on Wiki -‐ h]p://bit.ly/10I4VlO Recep)on Package Recep)on Movie Na)onal Facebook Group
Recep2on WIKI
LC Role • • • • •
Guarantee a great internship Provide interns with a suppor)ve plaaorm Follow-‐up during their experience Care Deliver on the promise
MC Role • Guarantee compliance towards the Interna)onal Exchange Policies • Consultancy towards LCs in quality cases • Track Net Promoter Score and customer feedback • Keep LCs accountable for a great delivery • Provide suppor)ve infra-‐structures: wiki, etc.
Customer Experience
• What are your expecta)ons towards your project? • What do you want your trainees to say once the project is over?
Ques2ons? Â
Thank you!! J