2011/12 Annual Report by Cynthia Price

Contents RRL Branch Library Reports New Premises for RRL

Coolamon Library

29-32

Chairperson’s Report

Cootamundra Library

33-36

Junee Library

37-40

Gundagai Library

41-44

Culcairn Library

45-47

Henty Library

48-51 52-54

RRL Advisory Committee RRL Headquarters Staff RRL Branch Libraries Staff RRL Executive Director’s Report

5-7 8 9-10 11-12

Bolinda Digital and Mobile Library Replacement

Temora Library

Vision, Mission, Values and Strategy

Ariah Park Library

RRL Administration

Tumut Library

56-58

RRL Regional Services

Adelong Library

59-60

Batlow Library

61-63

Talbingo Library

64-66

Wagga Wagga City Library

67-73

RRL Statistics

74-77

RRL Information Technology RRL Collection Services

17-18 19

RRL Outreach Services

21-25

RRL Book Club

26-27

RRL Mobile Library

RRL Distribution of Population

RRL 2011-2012 Member Council Contributions

Photo Gallery 80-83 Introducing the e-library

84-85

New premises for RRL Headquarters During its 34 year history, the Riverina Regional Library has had four homes but has never had its own premises. Since 1999 the headquarters had been located in the current Wagga Wagga Civic Centre, with the Riverina Regional Library coexisting with the Wagga Wagga City Library. A space audit by Wagga Wagga City Council aided in the move to new premises in Peter Street as it was revealed council would require more space in the Civic Centre in the near future. The move, which took place 18-19 October 2011, was very well organised with staff working efficiently to limit downtime to services for the branch libraries. Prior to the move, RRL Headquarters Staff were operating over two levels. Consolidation of the RRL team to one building on one level has many benefits including improved workflows and communication. The new building which was previously a solicitor’s office was refurbished to suit – staff are very happy with the new premises.

Cr Geoff Glass

Delegate

Mr Terrey Kiss General Manager Executive Committee

Delegate

Mr Gerard Bradley/Ms Courtney Armstrong Executive Manager, Corporate & Community Services

Alternate

Cootamundra Shire Council

The Annual Report details what has been accomplished during the past year. It has been a time of steady progress and very satisfactory service; but there is one significant item to which we must pay particular attention. The Executive Committee met twice in February undertaking an extensive review of regional library operating models. The members came to the conclusion that no major changes needed to be made â&#x20AC;&#x201C; a very satisfactory state of affairs! There were some minor recommendations subsequently agreed to â&#x20AC;&#x201C; that the term of the Deed of Agreement be extended to six years - that the term of a Notice of Withdrawal of a Council from the Agreement be extended to two years - that the generally agreed philosophy be that only Councils that consider Wagga Wagga as their natural catchment for business, social, cultural, recreational and health services be considered for admission to RRL. The Riverina Regional Library Annual Report tells the story of the services that all the RRL staff have brought to the people of the region. It is well worth reading. I commend it to you. Cr Allan N Smith RRL Advisory Chairperson

Cr Allan Smith Chairperson

Delegate

Mr Ken Trethewey General Manager Executive Committee

Delegate

Cr Paul Braybrooks/Cr Doug Phillips

Alternate

Greater Hume Shire Council

Mr Ian Gilbert/Mr David Smith Community Services Manager

Delegate

Cr Joan Evans

Delegate

Cr John Ross

Alternate

Gundagai Shire Council Cr Len Tozer

Delegate

Mr Graeme Tickner General Manager

Delegate

Cr Abb McAlister

Alternate

Inspiring People

Coolamon Shire Council

Enriching Lives

RRL Advisory Chairperson

Riverina Regional Library Advisory Committee 2011-2012

Connectiing Communities

Cr Allan N Smith

Enriching Lives

Delegate

Cr Ray Goodlass/Cr Clint Uden Executive Committee

Delegate

Alternate

Cr Yvonne Braid Deputy Chairperson

Delegate

Cr Rod Kendall Executive Committee

Delegate

Mr Greg Campbell General Manager Mr John Whitfield Manager Corporate Services

Cr Joy Schultz

Delegate Delegate

Mr Phil Pinyon General Manager

Delegate

Mr Chris Gallagher General Manager

Alternate

Ms Janice Summerhayes Director, Environmental and Community Services

Alternate

Cr John Paterson

Temora Shire Council

Riverina Regional Library

Cr Irene Broad

Delegate

Mr Gary Lavelle General Manager

Delegate

Cr Rick Firman

Alternate

Cr Audrey McKenzie

Delegate

Mr Allan Tonkin Manager Corporate Services

Delegate

Cr Jan Knott

Alternate

Mr Robert Knight Executive Director Riverina Regional Library Ms Wendy Callis RRL Advisory Committee Minute Taker

Inspiring People

Delegate

Tumut Shire Council

Connectiing Communities

Cr Donna Argus

Cr Neil Smith

Lockhart Shire Council

Wagga Wagga City Council

Enriching Lives

Junee Shire Council

Riverina Regional Library Advisory Committee 2011-2012

Connectiing Communities

Inspiring People

Riverina Regional Library Advisory Committee 2011-2012

Connectiing Communities

Riverina Regional Library Headquarters Staff Riverina Regional Library Support Services Division Robert Knight Wendy Callis Brian Plummer Helen Graetz Lynn Hackett Clare Morey

Executive Director RRL Administration Officer Coordinator Library Information Technology Services Library Information Technology Services Assistant Collection Services Officer Regional Services Officer

Riverina Regional Library Outreach Services Division

Enriching Lives

Kelly Shearer Cynthia Price Sharon Smith Anne Reardon Robert Chapman Kaylene Nisbet Doug Simpson Lisa Thomas

Outreach Services Coordinator Service Development Officer (Acting Outreach Services Coordinator February - June 2012) Childrenâ&#x20AC;&#x2122;s and Youth Services Librarian Information Services Officer Mobile Library Operator Library Assistant Library Assistant Temporary Regional Services Project Officer

Members of Staff 2011-2012 Coolamon Library

Helen McLoughlin Alex Thompson Sharon Miles Margaret Payton Bronwyn Hatty

Cootamundra Library Allison Aspden Lynne Thorburn Leanne Jones Rochelle Nicholls Lyn Angus Kellie Holmes

Greater Hume Shire Libraries Culcairn Library Susan Kane Eileen Parascos Jill Thiele Tarran Essen Jenny Whitlock Jenny Rogan Susan Shanahan

Henty Library

Inspiring People 8

Susan Kane Jill Thiele Wendy Knust Tarran Essen

Junee Library Officer-in-Charge Library Assistant Casual Relief Staff Casual Relief Staff Casual Relief Staff

Librarian-in-Charge Library Assistant Library Assistant Library Assistant Casual Relief Staff Casual Relief Staff

Officer-in-Charge Library Assistant Casual Relief Staff Casual Relief Staff Library Assistant Library Assistant Library Assistant Officer-in-Charge Library Assistant Casual Relief Staff Casual Relief Staff

Kim Richards Margaret Kanaley Linda Dyer Matthew Glass Sandra Harris Mindy McInerney

Riverina Regional Library Mobile Library Robert Chapman Tina Farrall

Temora Shire Libraries Temora Library Eileen England Ros Floyd Carmel Porter

Ariah Park Library

Eileen England Angela Rees Neville Rees

Tumut Shire Libraries Tumut Library Kristin Twomey Rhonda Twomey Leanne Ballard Kari McRae Kym Moore Wendy Webb

Adelong Library Gundagai Library

Cindy Smith Leanne Sheahan

Officer-in-Charge Casual Relief Staff

Roslyn Molineaux Kym Moore Wendy Webb

Librarian-in-Charge Library Assistant Library Assistant Casual Library Assistant Casual Relief Staff Casual Relief Staff

Mobile Library Operator Library Assistant Lockhart

Librarian-in-Charge Library Assistant Casual Relief Staff Librarian-in-Charge Library Assistant Library Assistant

Librarian-in-Charge Library Assistant Library Assistant Library Assistant Casual Relief Staff Library Assistant Library Assistant Casual Relief Staff Casual Relief Staff

Robert Knight

Members of Staff 2011-2012 Batlow Library

Robert Beegling Marion Jones Sarah Kynaston

Talbingo Library

Shirlee Straatsma Christina Gould

Wagga Wagga City Library Senior Staff Claire Campbell Amy Heap Margot Lumley Kate Webber

Officer-in-Charge Library Assistant Casual Relief Staff

Executive Director

Library Assistant (from February 2011) Casual Relief Staff

The 2011-12 year once again reinforced what has become increasingly apparent throughout Riverina Regional Library in recent years – that change is not only a constant in the library sector, but the rate and effects of change are intensifying. Probably the most significant contemporary change affecting libraries is the emergence of the “e-library’. Libraries have been utilising a wide variety of electronic databases for many years, however the more recent availability of e-resources including books, magazines, newspapers, movies and music, represents a paradigm shift for libraries and their borrowers. It is now possible for a library member to undertake all transactions electronically, assuming that they have access to the necessary technology, without ever physically visiting the library. There is a long list of implications associated with merging e-collections and physical collections, including:

Manager Library Services Team Leader Programs, Partnerships and Promotions Team Team Leader Information Services/Circulation Team Senior Circulation and Facility Officer

Information Services/Circulation Team Margot Lumley Kate Webber Sarah Hofsteede Michelle Lubke Jenny Mansell Simon Malloy Kristy Diffey Marc Evans Matthew Dawes

Information Services Librarian Senior Circulation and Facility Officer Information Assistant Library Assistant Library Assistant Library Assistant Library Assistant Library Assistant Library Assistant

Programs, Partnerships and Promotions Team Amy Heap Carol Slattery Michael Scutti Jeannie Nicholls Kim Mussche Caitlin Enever

Readers Services Librarian Programs and Promotions Assistant Programs Officer Programs Officer Programs Officer Programs Officer

t t t t

Library Casuals Marita Macklin Matthew Dawes Matthew Griffin Izera Mazambo Jackie Sellars Gemma Hawkins Caroline Canduso

Volunteers

Deidre Coggan Friends of the Wagga Wagga City Library

t t

the need for technological capability at both ends of the process (library and borrower) more sophisticated search engines that can search efficiently across multiple formats and genres intelligent websites that become a critical interface between libraries and their customers managing costs associated with purchasing resources in a number of formats as well as the associated technology developing a new e-library skill set for staff and customers effectively measuring the use of e-library traffic

With the increase in virtual resources and customers, it would be reasonable to assume that there are less people using physical libraries, however this is not the case and libraries are still experiencing increased visitation. All of these factors clearly indicate that a whole lot of aspects about libraries are changing. Automation and outsourcing has taken the place of time that staff once spent on traditional library – time that is now spent on the “new” library which provides a range of collections, services, programs and community development activities that are too numerous to refer to in this report.

Riverina Regional Library continues to respond, as it always has, to the ongoing tide of change through its flexible Collections to Clients strategy, which continues to strengthen the service offerings of RRL and develop partnerships between branch libraries and their local communities. We remain committed to leading change rather than following it, so that a proactive and informed approach to growth and development steers our service strategies. The organisation’s strategic priorities of Community Wide Learning, Connected Communities and Sustainable Organisation provide the foundation for strengthening the commitment to achieving cost effective, relevant and contemporary library service provision. Notable developments during 2011-12 include: t

The relocation of the Riverina Regional Library Headquarters operation from its former offices at the Wagga Wagga Civic Centre to a discrete location in central Wagga Wagga. The move provided much needed expansion capacity for Wagga Wagga City Council staff and a wonderful opportunity for regional library staff to work in a dedicated building unattached to a branch library for the first time in the 34 year history of Riverina Regional Library. The establishment of the South-West Zone Digital Library, a collaborative initiative, which provides 300,000 residents, served by 47 branch libraries across 31 Councils with access to e-books and e-audio books direct to their own devices. This project has enabled libraries – both large and small throughout the South-West Zone to introduce a significant collection of digital items that would not be achievable individually.

Of course, none of the progress and success of RRL would be achieved without the commitment of inspirational staff at RRL headquarters and each of its 14 branch libraries. Without exception, staff from across the region have demonstrated true professionalism, patience, innovation and quite often sheer brilliance throughout the many and varied changes that have been introduced. It is largely due to the engagement of its staff that RRL is recognised as a regional and state leader in many of its initiatives and innovations. This reputation has been forged against a backdrop of increasing demand and changing expectations about public library service provision at every branch, so as always, the contribution of our people is gratefully acknowledged. 11

RRL staff maintain their involvement in a broad range of regional, state and national library sector organisations that assist in the development of the public library network. These contributions include representation on the NSW Public Libraries Consultative Committee; Public Libraries Australia; the Colin Mills Scholarship Committee; and the NSW Public Libraries Evaluation Group. Staff have also supported Public Libraries NSW (including our local area – the South-West Zone); the Libero User Group; the Australian Mobile Library Muster Group; the establishment of the FE Technologies RFID User Group; as well as collaborations and partnerships with other sector organisations and community groups too numerous to mention across the RRL area. Whilst the state government contribution to the NSW public library sector remains the lowest per capita contribution of all states in Australia, the election promise of the coalition government in March 2011 to undertake a broad review of funding for libraries is coming to fruition through the preparation of a consultative review undertaken by the NSW Public Libraries Consultative Committee. Library Council of NSW will present a set of recommendations from the review to the government later in the year for consideration in the 2013-14 budget process. A commitment to an increase in funding levels has so far achieved $4m in increased funding to libraries in regional NSW and implementation of wireless hotspots in selected country libraries. However the required outcome remains the restoration of state funding to a more realistic level and indexation of all funding components to ensure future sustainability of state government contributions. In an environment where a number of the 18 regional libraries in country NSW are currently experiencing political, financial and operational difficulties RRL, which is the largest regional library in terms of member Councils, continues to work with its member Councils and branch libraries to maintain a strong and viable regional library service. The RRL Advisory Committee and member Councils continue to demonstrate their support and confidence in the organisation. The philosophical and financial commitment of member Councils to the future of the regional library service, combined with the recognition of the community cultural development capacity of libraries in their respective local government areas, provides great leverage for RRL staff to achieve fantastic outcomes with and for their communities. Particular acknowledgement must be accorded to RRL Advisory Committee Chairperson Cr Allan Smith, Deputy Chairperson Cr Yvonne Braid and members of the RRL Executive Committee.

The local government elections in 2012 will no doubt bring about some changes of representation on the Advisory Committee. Riverina Regional Library staff look forward to working with the new Committee and our branch libraries to deliver great collections, programs and services to the constituents of our 9 member Councils. Robert Knight Executive Director RRL

South West Zone Digital Library The South-West Zone, which extends from Boorowa in the east to Wentworth in the west and West Wyalong in the north to Albury in the south, established the South-West Zone Digital Library with grant funding of $200,000 from the NSW Library Development Grants program. Zone libraries will contribute a further $420,000 in digital content over the next 4 years, and will consider the inclusion of other digital formats – for example music, movies and magazines.

Stopping at a location near you! www.rrl.nsw.gov.au

Supported by the council areas of Coolamon, Lockhart, Greater Hume and Wagga Wagga City

The Mobile Library replacement project has been an exciting venture. Triggered by funding of $200,000 from the NSW Library Development Grants program, key staff have undertaken significant research to develop a design that provides a unique blend of flexibility and access to cope with the changing demands for the service. Additional grant funding of $30,000 was provided by the Australian Government 2010-11 Accessible Communities

initiative for the incorporation of enhanced disabled access into the design. A new Mercedes Actros prime mover was delivered in May, and a tender process for supply of the trailer will conclude in July. The new Mobile Library is currently under construction. (Pictured above is the new prime mover and to the right an artist’s representation of the new Mobile Library trailer).

Vision Inspiring people Engaging communities Enriching lives

Strategy Community Wide Learning Connected Communities Sustainable Organisation 14

Administration, IT Library Services, Collection Services, Regional Services

The Outreach Services Division is responsible for the development and implementation of programs and services to RRL branch libraries. Service provision is divided into the areas of: Information Services, Programs and Promotions, RRL Delivery Services and Mobile Library Services.

Mission Creatively connecting people, information and knowledge

RRL Support Services

RRL Outreach

Administration Values

Respect for people, ideas and knowledge Commitment to fostering learning communities Integrity, equity and quality of service

RRL Support The Support Services Division provides support functions and undertakes the general management and administration of Riverina Regional Library. Service provision is divided into the areas of: Administration and Governance, Collections Services and IT Services.

Riverina Regional Library Administration area provided ongoing secretarial and administrative support to the Executive Director and staff of the region throughout 2011 – 2012. This included payroll, accounts, meeting and conference organisation, travel and training organisation, along with daily administrative duties. Since the move to 99 Peter Street, the Administration Officer has continued in her role with only minor changes to work processes and procedures. Items of interest that have occurred during this period included: t Mailing procedures became more streamlined in August 2011 and an account was set up at the Australia Post Business Centre. Staff now collect and deliver the RRL HQ mail, rather than be included and administered by the Wagga Wagga City Council process t The Administration Officer attended the Administrative Assistants Conference in Sydney during August 2011. An informative day with topics of interest to Administration Officers was provided t During September and October 2011, the Administration Officer took Long Service Leave t Later in October 2011 eleven staff of RRL Headquarters relocated from the Wagga Wagga Civic Centre precinct to a renovated office at 99 Peter Street

WH&S 01.01.12 RRL’s Administration Officer has been designated as one of the Work Health & Safety Representatives and Deputy Chairperson of the Remote Facilities WorkGroup of Wagga Wagga City Council. A five day training course will be attended during August 2012.

Corporate Training attended by the Administration Officer throughout the year consisted of: Info Council, Work Health & Safety (new) Legislation and Briefing, Drug and Alcohol, Armed Holdup and Code of Conduct Training. The Administration Officer has taken on the role of representing RRL on the Environmental and Community Services Directorate Consultative Committee of Wagga Wagga City Council. The Committee meets monthly and discusses staff issues which are then reported to Wagga Wagga City Council E-Team or relevant Council Departments for actioning, advice or follow-up. 2011 – 2012 was a year of change and the coming year will bring advancements and challenges in many areas of the library world. Wendy Callis Administration Officer

Regional Services

Information Technology Division

2011-2012 has been both an exciting and busy year with RRL relocating to new premises in Peter Street Wagga Wagga - the entire RRL Headquarters team are now working on the same floor! RRL relocated in October 2011, and since the move, the Regional Services Officer (RSO) has enjoyed the ability to work with other staff more easily on shared projects whilst providing a consistent service for the entire region.

Further to ongoing tasks, during the year the RSO focused on researching the role social media plays in the library environment and the impacts, both positive and negative that this type of communication brings. In the new year, it is hoped that the RRL Mobile Library will have a social media presence to establish the initial stages of RRLâ&#x20AC;&#x2122;s move into the realm of social media.

2011 â&#x20AC;&#x201C; 2012 saw many major projects and innovations undertaken by the Information Technology Division. Some of the highlights were:

Image Collection and also on a range of General Material Designations to improve access and presentation.

The RSO continues to facilitate and monitor the reporting for the RRL through Performance Planning software provided by Wagga Wagga City Council. Both the Service Level Agreements and Integrated Planning Strategy quarterly reports are tabled at the RRL Advisory Meetings in March, June and November each year as well as being provided electronically via the secure portal on the RRL website.

The RSO has also been involved in the launch of the e-branch of RRL which includes Bolinda e-audio and Wheelers e-books. Officially launched in Wagga Wagga in May this year, the Bolinda component of the e-library is a joint initiative of the South West Zone and funded by a Library Development Grant. RRL staff are looking forward to the next stage of the e-library which will see Bolinda launch e-books sometime in near the future.

t 3FMPDBUJPO PG UIF 33- )FBERVBSUFST JODMVEJOH *5 JOGSBTUSVDUVSF UP 1FUFS 4USFFU t 6QHSBEF PG 33- TFSWFST BOE UIF TFQBSBUJPO PG UIF -JCFSP EBUBCBTF BOE XFC TFSWFS t .FNCFS SFHJTUSBUJPO GPSN JNBHJOH BOE MJOLJOH QSPDFTT t *OUSPEVDUJPO PG F 3FTPVSDFT #PMJOEB 8IFFMFST UP UIF 33- DPMMFDUJPO t 'VSUIFS FYQMPJUBUJPO PG UIF JODSFBTFE GVODUJPOBMJUZ JO -JCFSP GPS XPSLĂ¸PX BOE QSPDFTT improvement

A major role of the Division is the creation and provision of a comprehensive range of reports and performance indicators. The reports are used extensively to inform stakeholders of RRLâ&#x20AC;&#x2122;s performance across all service areas and against established benchmarks. They are also used for diagnostic purposes, including identifying data discrepancies and areas for process improvement and training.

On a final note, the Regional Services Officer would like to thank staff that assisted during her long service leave over the period August-September 2011 â&#x20AC;&#x201C; in particular, the efforts of the Administration Officer and the IT Assistant were very much appreciated.

The relocation of the RRL Headquarters staff to 99 Peter Street took place in October 2011. The move was completed in two stages with a minimum of downtime. Initially staff and individual workstations were relocated. A few weeks later the RRL servers were shifted from the main administration building to Peter Street. Wagga Wagga City Council IT Division staff were of great assistance in achieving a virtually seamless transition.

In addition to quarterly reporting, the RSO continues to produce RRLâ&#x20AC;&#x2122;s Annual Report with assistance from other RRL staff members who provide proofreading assistance â&#x20AC;&#x201C; their support is always appreciated. A number of ongoing items were identified in the Integrated Planning Strategy for development and maintenance over the year. These included: development of a v\ Volunteer Attraction and Training Strategy for use by branch library staff; facilitating a state-wide survey to be administered by the State Library of NSW; and ensuring that RRL policy documentation reflects industry standards. The RSO researched for, and developed the RRL Volunteer Attraction and Training Strategy as part of RRLâ&#x20AC;&#x2122;s proactive attitude in relation to the future of our libraries. As sadly appears to be the practice of governments to lessen the funding of libraries, whilst at the same time community pressure increases for libraries â&#x20AC;&#x153;to be all things to all peopleâ&#x20AC;?, it seems inevitable that libraries will need to engage volunteers to undertake some of the tasks that cannot be provided by paid staff. The RRL Volunteer Attraction and Training Strategy was presented at the March 2012 RRL Branch Meeting Day by the Service Development Officer and the Executive Director. It is envisaged that a plan to activate the strategy will follow in the next year.

Clare Morey Regional Services Officer

IT Division staff, through RRLâ&#x20AC;&#x2122;s role as the principal Australian Beta testing site for the Libero Library Management System continued to have major input into the on-going development of the Libero product. The introduction of â&#x20AC;&#x153;Development Trackerâ&#x20AC;? software has streamlined the Beta testing process considerably and improved communication between the vendor and RRL.

One of RRLâ&#x20AC;&#x2122;s major initiatives during the year was the introduction of e-Resources in April 2012 through the South-West Zone Digital Library project (Bolinda) and the Wheelers e-Platform Library. IT Services played a pivotal role in the establishment of these collections and their integration into the RRL catalogue/WebOpac to optimise access and the overall user experience. Further developments to the WebOpac included the addition of interfaces to Twitter and Facebook and the release of the Libero Widget specifically designed to provide WebOpac access on mobile devices. Major RFID software upgrades were also completed during early 2012.

During 2011- 2012 the transition of Libero to a fully browser-based product was completed with all modules now fully integrated and numerous workflow improvements proposed by RRL incorporated into the Libero software during the year. RRL has capitalised on these developments and other improved functionality in many areas. Member registration forms are now scanned and linked to member records within Libero and a new member category was introduced so that PC reservation systems can now automatically enforce parental restrictions on internet use for junior borrowers. Major data purification projects were undertaken on the Local Studies 17

Collection Services

The IT Division worked in close partnership with the Regional Services Officer, Collection Services Officer, Outreach Services Division, Branch Libraries and External Procurement agencies throughout the year, as well as continuing to play an active role in both the Libero and FE Technologies Smart Library (RFID) User Groups. A considerable amount of time has also been devoted to developing and delivering Libero and related training to staff across the region. This has been delivered at Regional Branch meetings, to new staff members and during branch visits. Two branch specific training days (Tumut and Junee) were delivered and we are looking at further expanding this model. Training notes are also made accessible to all staff as procedural guides through the RRL website secure portal. During 2011 – 2012 staff from a number of South- West Zone libraries and beyond visited RRL IT Division staff for training and advice and to observe many of RRL’s innovative practices, particularly in relation to the Libero Library Management System and RFID. The IT Division enjoyed a very productive 2011-2012 and look forward to playing a major role in RRL’s on-going progress and development in the forthcoming year. Brian Plummer Coordinator Library IT Services

This year has seen RRL take the exciting step into the “digital library” world of e-Resources as part of the South-West Zone Digital Library (SWZDL) with Bolinda Digital in addition to RRL’s subscription to Wheeler’s e-Platform (e-books). A successful grant application for $200,000 by the SouthWest Zone Libraries saw the establishment of the SWZDL. $180,000 of the grant funding will used to set up and buy content for the digital library and $20,000 for the purchase of playback devices. A content committee was formed with representatives from libraries across the zone. On 2 May 2012, a launch took place at Wagga Wagga City Library, with narrator Stig Wemyss providing a funny and entertaining presentation. The SWZDL will provide 300,000 residents across 31 councils with access to e-audiobooks direct to their own devices. Over the year, 613 e-audiobook titles have been uploaded to the RRL catalogue.

t t t t t t

AES – Non-fiction, reference and junior fiction Keith Ainsworth – Adult, Youth and Junior fiction, picture books and audio books MDM Entertainment – DVDs and music CDs Southern Scene – Large print Wheelers ePlatform – ebooks Bolinda Digital – e-audiobooks

Representatives from the suppliers visited branches during July, 2011 and April and May, 2012. The CSO liaised with the suppliers and branch library staff to coordinate these important meetings. This was a perfect opportunity for all stakeholders to discuss any issues and make any changes for the coming year. Lynn Hackett Collection Services Officer

After a presentation in December, 2011, a subscription to Wheelers e-Platform for e-books was organised and RRL Headquarters staff have selected and ordered 264 e-books. As the popularity of this format increases, the budget will also increase to ensure it meets the changing needs of our borrowers. XXXXXXX Another highlight was being involved in the relocation to our new premises in Peter Street. The Collection Services Officer (CSO) has enjoyed the interaction between all headquarters staff and having everyone working in the same area now is very beneficial to collection services, especially working closely with staff from the RRL IT services. The appointed collection suppliers for 2011-2012 were:

National Year of Reading 2012

Outreach Services Division

Service Development, Children’s and Youth Services, Information Services, Delivery and Mobile Library Services Outreach Services Division (OS) is responsible for the development of programs and services to RRL branch libraries and aid branch libraries in the promotion of RRL to their communities. The Outreach Services Team is staffed with: Outreach Services Coordinator Kelly Shearer (Outreach Services Coordinator July 2011 - June 2012)

Every year is a year of reading for libraries, but 2012 is the National Year of Reading so everyone is celebrating reading! Reading is an important life skill as well as a pleasurable pastime and libraries are all about promoting and appreciating the benefits of reading. Riverina Regional Libraries have been celebrating this special year with a range of activities such as: t

t t t t

Reading Walls - A poster is displayed in the library where customers can contribute book reviews relating to books that make us laugh, think, feel, escape, dream, discover, question, grow, explore and cry. The libraries have had displays of books that match the monthly themes. Soft toy library sleepovers Membership drives – it’s the perfect time to join the library! Storytimes in nursing homes – it’s not only pre-schoolers who enjoy stories. Aussie authors on ABC Radio – Staff from the region have been able to chat on the local ABC Radio about Australian authors and what’s going on in our libraries.

Service Development Officer Cynthia Price

The Outreach Services Coordinator (OSC) Kelly Shearer with the Riverina Regional Library, was announced as the inaugural winner of the Kath Knowles Young Leaders Award at the Public Libraries NSW Awards Lunch on 20 November 2011. The title of the OSC’s winning project “Being Social” aims to: utilise technology to engage with isolated groups within communities; strengthen communities and their ability to interact; provide access to library services using technology; assist others to use technology to engage with communities; and strengthen the capacity of communities to develop enduring skills. The OSC received $5,000 to undertake research on this topic, and findings will be presented at the next Public Libraries NSW conference in 2012.

(Acting Outreach Services Coordinator February 2012 - June 2012)

Children’s and Youth Services Librarian Sharon Smith Information Services Officer Anne Reardon Library Assistant Outreach & Support Kaylene Nisbet Delivery Service Operator Douglas Simpson Mobile Library Operator Robert Chapman

Television screens were purchased for branch libraries to aid in promoting all branch libraries of RRL and their programs. The television screens provide a regional focus in a uniform manner. A program of slides are created and provided to branch libraries, with the option of branch libraries providing extra material to place on the screens. Book Week in August 2011 was promoted with a dot-to-dot competition featuring Hugless Douglas by David Melling. The competition was sponsored by Collins Bookshop who kindly donated a large Hugless Douglas teddy bear. The Library Initiative: Hear the Words program was promoted at launch events and open days held at Tumut, Henty, Coolamon and Temora Libraries. These events provided an opportunity for community members to learn about the initiative and to gain valuable media exposure. In January 2012, RRL’s Information Services Officer presented the Hear the Words program at the Leisure Company’s annual training day. The presentation identified ways the initiative could be incorporated into their programmed activities. RRL and Cootamundra Library staff promoted their branch library and the regional library service by participating in the Cootamundra Book Week street parade, August 2011.

RRL’s Children’s and Youth Services Librarian and Service Development Officer provided a presentation at the Wagga Wagga and District Teacher Librarian’s quarterly meeting introducing RRL’s e-library. RRL’s Outreach Services staff provided the following presentations at RRL Advisory Committee Meetings: Hear the Words, Book Club and the Outreach Services Coordinator’s visit to Puke Ariki Museum, Libraray and Information Centre located on the North Island of New Zealand. During September 2011, the Service Development Officer in collaboration with OS staff initiated a monthly newsletter for branches. This has been developed to aid in communication between OS and branch staff. The newsletter outlines program details, scheduled travelling exhibitions, highlights important dates and provides links to useful resources. RRL staff organised the inaugural South-West Zone Children’s and Youth meeting which was held in Wagga Wagga in October 2011. In addition to RRL’s Children and Youth Services Librarian’s regular program of storytimes and school holiday activities, time was also spent developing new holiday programs: Wire Crafting and Medieval Frenzy. During 2011-2012 RRL’s Children’s and Youth Services Librarian continued involvement in the State Library of NSW’s Young People in Library group. Two travelling panel exhibitions from the State Library of NSW were coordinated by OS during the year:

Parenting Book Club - Crow’s Feat Award The Parenting Book Club assists parents to connect with other families, learn more about young children & share parenting knowledge with a group of up to eight friends. A joint partnership between Wagga Wagga City Council and Riverina Regional Library has enabled the formation of the Parenting Book Club. Kits comprising of eight titles together with background notes and discussion questions can be loaned to groups to discuss various parenting issues. This is a free program for residents of the RRL service area.

Parenting Book Club was awarded a Crows Feat award at the annual Wagga Wagga City Council All Staff Briefing.

The One Hundred Years exhibition featured information on 25 unique treasures held at the Mitchell Library, celebrating a century of library service

The Carved Trees: Aboriginal Cultures of Western NSW exhibition featured photographs taken by Clifton Cappie Towle before his death in 1946. The carved trees pictures came from the Wiradjuri and Gamilaroi nations

Illustrator Author Sarah Davis, author and illustrator, visited schools and branch libraries in March 2012. Sarah visited St Josephâ&#x20AC;&#x2122;s Primary School at Culcairn, Ashmont Primary School at Wagga Wagga, Coolamon Library, Cootamundra Public School, Gundagai High School and Junee Library.

Visiting Author In April 2012, Tish Lees, author of Lonely for my land visited Culcairn and Wagga Wagga City Libraries. Tish spoke about her life growing up on Karratha Station.

2012 was designated the National Year of Reading (NYR) aimed to link together all the great things that are already happening around books with programs and events taking place across Australia. Its aim was to place emphasis on the value of reading and to make Australia a reading nation. Riverina Regional Library, and in particular OS, has planned events around the National Year of Reading. Highlights for the National Year of Reading included: t t t t

Cartooning In January 2012, Cartoonist Andrew Hore entertained and inspired children at Wagga Wagga City Library, Junee, Henty, Tumut, Cootamundra, Temora, Gundagai and Coolamon Libraries.

t t t t t

Design of NYR poster Purchase of pencils, t-shirts and sticky note pads featuring the NYR logo for promotion Design of RRL fridge magnet (pictured) Dedicated NYR webpage which includes links to the Indigenous Literacy Foundation and the Reading, Writing Hotline Membership drive and library bag giveaway Special Storytimes and soft toy sleepovers Interviews on ABC Regional Radio Reading Wall Book Trekkers

Cynthia Price Service Development Officer (Acting Outreach Services Coordinator)

RRL Delivery Service The implementation of the RRL Delivery Service has provided a reliable service to branch libraries. The efficiency of service delivery has been appreciated by all. The RRL Delivery Service has delivered an average of 565 tubs a month around the branch libraries of RRL and Headquarters.

RRL Book Club Connectiing Communities

Enriching Lives

RRL Book Club is self-funded with each club paying $400 for the membership year - as most clubs have 10 members, it is $40 per person. The titles held by RRL Book Club are kept as a closed collection. Any lost or damaged items are replaced by the member who had borrowed that particular title.

Service

The RRL Book Club continues to provide an excellent service focussing on continual improvement. Each year, feedback is sought from all members of the individual clubs as well as feedback from staff.

Improvements to the program have included: providing the ‘talking book’ and DVD versions of the books when they become available; providing a ‘wish list’ for clubs to indicate which books they would most like to read; as well as adding titles suggested by members.

Inspiring People book clubbers come from all walks of life...

The Riverina Regional Library (RRL) Book Club was established in 2008 by Amy Heap and Chrissie Bolton from Wagga Wagga City Library. The program has continued to grow with membership now totalling over 540 people in 54 individual clubs. The program reaches a variety of demographics and is a wonderful means for connecting people within the community. The model for this program relies on each individual club being self-managed. A leader for each club is appointed to manage their club and liaise with the RRL Headquarters staff. Some of the great success of the program can be attributed to these leaders who then feel empowered and independent, while freeing up valuable hours for the library staff. The introduction of regular emails to club leaders at the beginning of 2011 has improved communications enormously.

Clubbing 11-12

The membership fee covers the cost of purchasing new titles, purchasing titles on different formats and the cost of processing the kits. Book Club fees also cover the cost of an annual end of year gathering (known as the Members’ Lounge) which is open to all members of all clubs.

rrl.nsw.gov.au/book-club.html

Future 2013

Lounge 2011

rrl.nsw.gov.au/book-club.html

In November 2011, the most successful Members’ Lounge was held in the Council Room at the Wagga Wagga Civic Centre with approximately 150 members in attendance!

RRL Book Club is looking forward to new titles being added to the book club list at the beginning of the 2013 year. In addition, a pilot of an e-reader club will be launched.

These events are always lively evenings filled with plenty of eating, drinking and discussing! A highlight of the Members’ Lounge is always the discussion as to which books are most ‘loved’ and most ‘loathed’ – it is common for the same book to end up on both lists!

RRL Mobile Library The Riverina Regional Library’s Mobile Library is a state-of-the-art “branch on wheels” that has been designed to deliver the same range of services that are available in other branch libraries throughout the region. The Mobile Library itself is an articulated vehicle consisting of a Mercedes Actros prime mover and a purpose built trailer that incorporates three extendable capsules to maximise space and service capacity. The Mobile Library has a great range of books for all ages including large print, audio books, DVDs, CDs in addition to having onboard computers with internet access.

The current Mobile Library trailer is now in its 10th year of operation and will be replaced at the beginning of 2013 with a state-of-the-art purpose built trailer. Launches are being planned in February and March of 2013 for each council area served by the Mobile Library (Coolamon, Greater Hume, Lockhart and Wagga Wagga City). State Librarian and Chief Executive, Dr Alex Byrne, has agreed to officiate at the Wagga Wagga launch as part of a planned visit on Monday 25 February 2013. Grant funding of $230,000 was received for this project - $200,000 from the Library Development Grants program and $30,000 from the Department of Families, Housing, Community Services and Indigenous Affairs to assist with enhanced disabled access.

Location coolamon_library@westnet.com.au COOLAMON LIBRARY 129 Cowabbie Street Coolamon NSW 2701 0269272492

Opening Tuesday - Friday Saturday

Staff members

10.00am - 5.00pm 9.00am - 12.00pm

Board games were offered to children such as Uno, Twister and Lego. The children thoroughly enjoyed the day with lots of children discovering new board games they had never played before. Additional holiday programs included: t t t

Cupcake decorating Gingerbread House Workshop Toy Planter Workshop

The library purchased a new microfilm reader in November. The purchase was made possible due to a successful Library Development Grant. In addition, Coolamon Library has received family history books, which included Centenary Books - these items were positively received by the community. The library also received a grant from Public Libraries Australia – National Year of Reading 2012 grant program. The grant was to the value of $500.00 Coolamon Library will be holding a “Love your Library” day on the 24th November, 2012. The day will showcase the library, with demonstrations, events and competitions to be held on the day.

Outreach 11-12

Early Literacy

Holiday Programs

Coolamon Library staff provide a range of services including visits to the local nursing home Allawah Lodge, located in Coolamon. In addition to making library services accessible to elderly people in care, staff from the library undertake outreach storytimes to the local schools and pre-schools. During 2011-2012, special storytimes were held at Ardlethan, Beckom, Marrar and Matong primary schools and also at Ganmain pre-school.

Local Government Week was celebrated in August with “Storytime on the Road”. A Storytime session was held at Ardlethan Central School, Beckom Public School, Matong Public School and Marrar Public School. The two days were fantastic with children and staff given the opportunity to enjoy Storytime together. Book Week was held in August with a number of schools attending. A reading session, craft, a tour of the library and borrowing time were offered to the children over the week. The WRAP recycled project was held with two primary schools involved in the program. A display was held in the library of all the wonderful creations children had made.

The holiday programs, which are very popular and well supported, provide children in the shire a variety of activities whilst they are enjoying their school break. Sarah Davies, a renowned Illustrator visited the library in March for a group session with 140 students attending. The children were inspired by her illustrations and drawing techniques – the children were also given the opportunity for question time. St Michael’s Primary School in Coolamon enjoyed a “Games Day” in the library.

The Coolamon Library received a grant from Public Libraries Australia – National Year of Reading 2012 grant program. The grant was to the value of $500 and will be used to fund a gala event: “Love your Library” day to be held 24th November 2012 Above: Alex Thompson (Library Assistant) started his employment as a very valued volunteer employee - Alex is now a paid employee with Coolamon Shire Library.

The Coolamon Library celebrated National Volunteers Week on the 14 – 18 May by inviting all the hard working volunteers within the community to enjoy a special morning tea. Many volunteers dropped in throughout the day. The morning tea was supplied by Heavenly Baked, a local home-based business within the Coolamon Shire. Each volunteer was given a certificate of appreciation for their volunteering efforts. Senator Ursula Stephens was in Coolamon on Wednesday 16 May and called into the library to view the Library’s National Volunteer Week display. She had a particular interest in volunteers as she worked on the National Volunteering Strategy during her role as Parliamentary Secretary to the Prime Minister and Parliamentary Secretary for Social Inclusion in the Voluntary Sector. It was wonderful to meet Senator Stephens and her support was greatly received. Storytimes were held fortnightly on Wednesday and Friday mornings at 10.30am. The Coolamon Playgroup and Coolamon Daycare Centre regularly attend Storytime sessions with the program still proving to be very popular. Children’s Week was celebrated on the 26 October with a “Storytime in the Park”. The theme was “Fire Engines” with a very special appearance of the local fire truck arriving at the park. The day was a great success with 43 parents and children attending. National Simultaneous Storytime was held Wednesday 23 May with the book The Very Cranky Bear by Nick Bland. Celebrations were held over the week with the Coolamon Pre-school, Coolamon Central School, Coolamon St Michael’s School and the Coolamon Daycare attending. In total 111 children attended with 12 staff members facilitating, which is an amazing result for the library. A reading session was held with craft. Children had an opportunity to borrow from the library. Red Nose Day Rural Style was held at Ganmain on the Friday 29 June with three Storytime sessions held over the course of the day - there was a display from the library with free library bags given away. The Coolamon Library has had a very productive and creative year in the 2011- 2012 period. The library has offered a wide variety of programs and services to the local community. Some of the highlights included: Local Government Week – “Storytime on the Road” and the Coolamon International Women’s Day event which was held on the 7 March 2012. In addition, Coolamon Council’s School Holiday Program has engaged children and youth in the community. The Coolamon Shire Council has employed Alex Thompson in a permanent part-time position at the Coolamon Library at the beginning of the year. Alex has worked as a volunteer for the past four years and we congratulate him on his new position. Alex has been teaching our senior citizen’s a computer course through the Broadband for Senior program from earlier this year. The Coolamon Council upgraded the shire’s website which included the Coolamon Shire Library page, it has proven to be a great asset to the library. Also the library has a Facebook page which is a great way to advertise our upcoming events, connect with the community 32

and make new associates. The library launched into the age of digital format with a lot of interest being created. Coolamon Shire customers were keen to learn the library is keeping up with the latest technology. Finally I would like to thank the wonderful staff at the RRL which must include the Outreach Services Team. They are all a remarkable and amazing team and I thank them all for their continuous support throughout the year. Helen McLoughlin Officer-in-Charge Coolamon Library

Location library@cootamundra.nsw.gov.au COOTAMUNDRA LIBRARY Wallendoon Street Cootamundra NSW NSW 2590 0269402200

Opening

Staff members

Monday - Friday Saturday

Allison Aspden Lynne Thorburn Leanne Jones Rochelle Nicholls Lyn Angus Kellie Holmes

9:30am - 5:30pm 9.30am - 12.00pm

Librarian-in-Charge Library Assistant Library Assistant Library Assistant Casual staff relief Casual staff relief

The local paper, The Cootamundra Herald, gave extensive coverage of the SRC as well as other programs held at the library over the year. During the April school holidays the library conducted a Paper Craft program with approximately 20 children in attendance. Lots of great paper based creations were made: eg jumping frogs, paper beads, paper pom poms, peg dollies - the children who attended thoroughly enjoyed this program. Other holiday programs included: t t t

Outreach 11-12

Early Literacy

Cootamundra Library provides Home Library Services to library members who live in their own homes in addition to those living in the Cootamundra Nursing Home. This valued service is very well received by the community.

Cootamundra Library have a proud history of participating in the Cootamundra Book Week Parade which is organised by the Cootamundra Public School. Parents and children who attend the library’s Storytime sessions are invited to dress up as their favourite book character - this is a very successful day for the library. In conjunction with Book Week, Cootamundra Library participated in the Hugless Douglas Colouring Competition organised by the RRL Outreach Services Team.

Storytimes are held in school term time each Wednesday. Different themes are offered week by week with staff presenting on a rotation. Cootamundra Libary have on average 20 children attending each session. At the conclusion of each year the library arranges a Storytime Christmas Party – this is generally very well attended and has a festive air with Father Christmas in attendance.

ChocoLOT!, a holiday program about the history of chocolate, was offered during the July school holidays - children enjoyed being able to taste the chocolate as well as hear about its history A DVD afternoon was held for school children during the July school holidays A very successful Wire Craft program was offered during the middle of the year with approximately 25 children participating. Great creations were made, including: sculptures in wire, bracelets with beads, necklaces and other creative wearable articles. This is a new activity offered to RRL branches from the RRL Outreach Services Team

Holiday Programs Cootamundra Library provides a significant number of children’s activities throughout the year - some of the highlights for the year include: During December 2012 the library distributed approximately 50 sample bags to participants in the Summer Reading Club (SRC) program. The idea is to keep children reading during the December-January 2012 school holidays. When school resumed, a young student aged 8 years was the lucky winner of a book voucher to the value of $100 for the SRC competition. A picture appeared in The Cootamundra Herald.

During the January school holidays, RRL’s Outreach Services Team organised Andrew Hore, a professional cartoonist, to undertake cartooning workshops. Cootamundra Library held the workshop on the 18 January with 15 young people attending on the day. This holiday program was very well received by the youth.

Cootamundra had many achievements over the year, with the most outstanding achievement being the acquisition of replacement equipment of the aging microfilm reading/printing equipment. The software attached to the microfilm reader is cutting edge. Researchers are now able to view very clear images of pages from the collection of microfilm held. The Cootamundra Library is very fortunate to hold a complete record of The Cootamundra Herald since its inception in 1877, on microfilm. The acquisition of this state of the art equipment will allow family history researchers and general researchers the ability to search the archive of microfilm for many years to come. The 2011-12 year has continued to be a busy and productive period. The library is highly valued in the community. The library continues to have a high readership and full utilisation of resources. The branch continues to reinvigorate its collections by transfers from other RRL branches as well as buying a range of resources. In addition to the collection, Cootamundra offers a range of needed community programs such as: computer training for seniors, a weekly pre-school aged literacy program and popular school holiday activities. The Stephen Ward Community rooms which are adjacent to the library have continued to be popular and well used - over the year, more than 600 bookings were made by community groups, commercial and government organisations. The establishment of a University of the Third Age (U3A) Branch in the town owes a large measure of its success to it being able to hold presentations and series of courses in the Stephen Ward rooms. In summary, the Cootamundra Library has provided a high level of service and customer satisfaction throughout the year. Allison Aspden Librarian-in-Charge Cootamundra Shire Library

Cootamundra Library learnt that it had been successful in winning a NSW Country Libraries Development Grant. The grant of $17,800 was used to purchase a replacement microfilm viewing machine.

Location library@junee.nsw.gov.au JUNEE LIBRARY 92 Lorne Street Junee NSW 2663 0269242111

Opening

Staff members

Monday Tuesday Wednesday Thursday Friday Saturday

Kim Richards

9.30am-5.30pm 9.30am-5.30pm 9.30am-6.00pm 9.30am-5.30pm 9.30am-5.30pm 9.00am-12.00pm

Officer-in-Charge

(Maternity Leave from May 2012 until December 2012)

Margaret Kanaley Linda Dyer Matthew Glass Mindy McInerney Sandra Harris

Library Assistant Library assistant Casual Relief Staff Casual Relief Staff Casual Relief Staff

A competition was created by staff targeting school aged children up to the age of 16 – library members were given three clues and asked to guess the name of a “mystery book”. The prize was won by 10 year Ineka Hart who correctly guessed the Lion the Witch and the Wardrobe – Ineka was awarded the DVD version of the book for her correct guess.

games, activities and afternoon tea

The first ever Winter Reading Program for Junee Library was an amazing success. The library distributed an astonishing 66 holiday reading packs during the program. The response for this program was so great that the library will offer it again instead of a summer reading program. Some other highlights for the year for children’s and youth programs and promotions include: t t t

Outreach 11-12

Early Literacy

Holiday Programs

Nursing Home Visits – on the first Monday of every month a staff member from the Junee Library visits Cooinda Court and Lawson House Nursing Homes – this is a very important outreach activity for the community – the residents look forward to seeing the staff member and having a chat about the library materials.

Children’s Storytime is held every Tuesday except in the school holidays. Staff take turns in presenting the sessions using the wonderful resources supplied by RRL Children’s and Youth Services Librarian. The kits from RRL usually consist of stories, games, activities and craft for the children to enjoy. During the year, Junee Library had several special Storytimes including Grandparents Day and the Storytime Christmas Party. Approximately 30 children attend Storytime on a regular basis.

Children’s Book Week (20-26 August 2011): The Officer-in-Charge (Kim Richards) created a PowerPoint presentation that replayed images promoting this year’s theme and displaying all the books on the Children’s Book Council shortlist. In addition, the library ran a competition created by RRL, a Hugless Douglas colouring in competition which received great interest. The library funded a book prize for the Junee entries, which was won by four year old Bailey Harris who featured in The Junee Southern Cross receiving his prize.

Seniors Week (20 March) – a special Grandparents Storytime was held in March with 8 grandparents attending the Storytime and enjoying a lovely morning tea.

t t t t t t

Medieval Frenzy (29 September) – The Librarian-in-Charge, Kim Richards, presented an afternoon of medieval fun with 25 children attending on the day United Nations Day (24 October) – young children coloured in flags from different countries of the world – these were then laminated and displayed - the display created much discussion Cartooning Workshop with Andrew Hore (17 January) – 19 children attended the workshop learning how to create their very own cartoon images – many people have asked if we are having Andrew return showing how much they enjoyed this holiday activity Mini Gardens with Mindy (24 January) – Library Assistant, Mindy McInerney presented this very inventive holiday activity with 24 children attending on the day – the children potted their own mini scarecrow with a pot full of flowers Cooking with Linda (10 January) – Library Assistant, Linda Dyer, presented a holiday activity where children cooked and iced cupcakes, sugar dunked donuts and made their own fairy floss – 20 children attended this very enjoyable holiday program Summer Reading Club (19 December – 31 January) – 40 children received Amazing Reads kits. RRL supported the initiative with the purchase of materials for the kits and Junee Library produced the activity booklets Eurongilly School and illustrator Sarah Davis (23 March) – 15 school children from the Eurongilly School experienced a magical hour learning how Sarah draws, plans and executes her published works National Simultaneous Storytime (23 May) – Junee Public School’s kindergarten class attended on the day listening to The Very Cranky Bear being read – this was followed by games and craft Code Breakers (18 April) – Library Assistants Marg Kanaley and Mindy McInerney presented for 16 children who dressed up as their favourite spy – children enjoyed 39

Some other highlights for the year for programs and promotions include: t t

t t t t

Wrap with Love (ABC Knit-In) – over the year an amazing total of 885 squares were collected by the library for people in need Gordon Collis Book Signing (3 September) – it was with great pleasure that the library was able to provide a platform for Gordon Collis to promote and sell copies of his first novel The Franklin Conspiracy. A steady flow of people had Gordon busy all morning signing books and talking about his feelings about his first novel Melbourne Cup Celebrations (1 November) – Library Assistant, Matthew Glass, hosted Melbourne Cup celebrations in the library running a sweepstake for staff and customers. All participants enjoyed an afternoon tea before the big race – this was a major success for the library 2012 National Year of Reading - Junee Library offered a year long book club program using the National Year of Reading ‘Our Story’ book list – there are currently 26 members and the end of year will culminate in a book club gathering with participants invited to discuss their reading experiences Football tipping competition – Library Assistant, Matthew Glass, ran his very successful and highly competitive football tipping competition with 28 people competing for the weekly Freddo Frog prize. A presentation lunch took place on Saturday 24 September with the winners being awarded with yet more chocolates. The competition is very popular with many customers eager to sign up for next year Australia’s Biggest Morning Tea (24 May) – this again was a well attended event with well over $600 raised for the Cancer Council Junee Library continued to host the ‘Page Ones’ Book Club once a month Seniors Week (20 March) – a special Grandparents Storytime was held in March with 8 grandparents attending the Storytime and enjoying a lovely morning tea Librarian-in-Charge, Kim Richards, organised a seniors movie night with some short films and a feature black and white movie

The Junee Library serves the community of Junee with a variety of services and facilities including children’s Storytime and holiday activities, WiFi internet access, photocopying and faxing. The library currently offers seven public access computers with WiFi internet connections as well as a microfilm reader. The library is open for a total of 43½ hours per week.

create their own cartoons. The other very popular event/program was the wonderful illustrator visit from Sarah Davis. The Eurongilly School were very pleased to be invited to this event as they are a very small school that are not always provided such exciting extra curricular opportunities. Junee Library has had a very busy and fulfilling year with varied events and new and existing programs being run over the entire year. The library’s National Year of Reading Book Club program using the ‘Our Story’ books has been well utilised and members were quite excited to be able to access a large group of Australian books which they may not normally read. The wonderful selection of programs and events spread across the year have continued to be successful and the collection continues to be a well utilised public asset with extra purchasing in Large Print books in addition to new DVDs and CDs. Membership has been steady and staff are continually looking for new ways to attract more people into the beautiful library that the Junee Shire has provided for the public. Linda Dyer & Margaret Kanaley Library Assistants Junee Library

Location library@gundagai.nsw.gov.au GUNDAGAI LIBRARY “Mirrabooka” 245 Sheridan St Gundagai NSW 2722 0269440270

Opening

Staff members

Monday, Wednesday, Thursday and Friday

Cindy Smith Leanne Sheahan

9.00am - 5.00pm

Officer-in-Charge Casual staff relief

(closed 12.30pm-1.30pm)

Over the 2011-2012 year, there were two events which have resonated with both staff and customers: Andrew Hore’s Cartooning Workshop and Sarah Davis’ illustrator visit – both facilitated by RRL’s Children’s and Youth Services Librarian and RRL Outreach Services. Children who attended the cartooning workshop enjoyed learning how to 40

The Gundagai Library facilitated a “Reading Competition” and activities for Children’s Book Week with around 30-50 children participating. The Summer Reading Club which runs across the Riverina Regional Library over the summer holidays, had approximately 45 members from the Gundagai community take part. The Gundagai Library also took part in the Premier’s Reading Challenge which runs from February to September each year. The library participates by offering assistance on selection so that children can easily locate an item on the Premier’s Reading Challenge list. In October 2011, after many months of planning and liaising, the Women’s Pioneer Society of Australasia (WPSA), visited Gundagai. The society is an organisation of women descendants of Early Colonial Pioneers, government officials, military personnel, free settlers, and convicts. They aim to keep alive the best traditions of our heritage through the example of the courage, vision, and endurance of our pioneer families and to remember the past while promoting the future. The main aim of this event was simple - raise awareness of our pioneering heritage. The WPSA members hoped to gain knowledge and a get a feel for one of the great pioneering regions of Australia

Outreach 11-12

Early Literacy

Gundagai Library staff provide a home library lending service for members in the community who are unable to visit the library in person due to age, disability etc. The library facilitates the RRL Parenting Book Club (PBC) to 12 parents in Gundagai. PBC provides wonderful resources and social opportunities for parents in the community. Gundagai Library provides a fortnightly Storytime for children in the community – on average, between 6-12 children attend along with their carers. In addition to Storytime, the library facilitates Music Fun on a fortnightly basis. The program is presented by Karen Kelly – this program has proven very popular.

Special Storytimes are also presented through the year by Riverina Regional Library’s Children’s and Youth Services Librarian and also bi-monthly by members of the Gundagai community – past Storytimes have included the Mayor of Gundagai, the local dentist and a local fireman – staff and children look forward to these special events. Annual events for young children also included Fun in the Park for Children’s Week – this program is run in conjunction with other children’s services operating in Gundagai. This year, between 80100 children attended! National Simultaneous Storytime (NSS) was attended by 24 children this year. The children listened to this year’s NSS book: The Very Cranky Bear written by Nick Bland.

Holiday Programs School Holiday Programs are presented four times a year, either by Gundagai Library staff or by RRL’s Children’s and Youth Services Librarian. RRL’s Outreach Services also facilitate programs for school holidays – over the years these have included programs such as Distractions Circus and Travel Bugs – on average 20-30 children attend school holiday activities. RRL Outreach Services have alsorfacilitated Book Trekkers which consists of a backpack of books travelling between schools for children to comment upon and view comments of others. At the end of the program, the books are returned to the author with all the comments from the children. gra

as well as have a fabulous four day holiday, and were more than happy to give back to our community. The library was aiming to promote local resources and expertise and to bring business and notoriaty to the town. The main target were the seven local schools. Library staff understood that children and teachers were using the web and school texts for history but very few schools ever thought to use Gundagai Library’s Local History resources as something truly useful within their curriculum. The library and the WPSA put together a package informing all the schools of our commitment to the project, what was required of them if they wished to participate (a simple family tree colouring competition for the younger ones and a local history project of their choice for the older classes) and what benefits there would be (namely over $1,200 in prize money and support and access to the library’s Local History collection with expert volunteers).

Gundagai Library was fortunate to secure funding in the 2011-2012 year for Seniors Week technology courses Above: The Gundagai Library provides a space for local people aged over 50 to attend a weekly yoga session. The session is presented by Marrianna Halus in partnership with Gundagai Neighbourhood Centre

The library’s volunteer Family History Group advocate played guide to the entourage of about 25 ladies and their partners visiting historically significant sites in and about town including: Lanigan Abbey, Kimo Station, Bidgeebong Homestead, Nangus Inn, Captain Moonlight’s grave and, of course, our famous Dog on The Tuckerbox. Whilst at the library they judged the Women’s Pioneer “Leaves on the Tree” Competition that local schools were eligible to participate in. The entries were on show at the library and open for public viewing. The winners of the competition were announced and awarded and the ladies returned home to Sydney with the projects from the schools going on display in their rooms at the Botanic Gardens (later they were sent back to Gundagai to be given back to their creators.) The Officer-in-Charge is extremely relieved to say that the impact on the schools has been great with a dozen 12 and 13 year old students in the library using the microfilm studying local newspapers and using locally written material and indexes for a Local History Assessment task set by one of the teachers involved with the project. A local primary school is using the council’s Heritage Study for a project on famous local buildings and another group from one of the more remote schools is liaising with one of the library’s volunteers to find information on the founders of their small community with the school hoping to put plaques in the cemetery to honour these pioneers (funding for this has come from the awarded prize money). It is amazing and thrilling that these three major school projects are all spin-offs from that visit. Gundagai Library will continue to look for more opportunities similar to this in the future. The library offers plenty of programs and activities for adults including: t t t t t t t

Book Club (Gundagai has 5 RRL Book Clubs operating) and Parenting Book Club Gundagai hosted 3 Knit In days in which community members knitted squares to be sewn into rugs for disadvantaged people Library Information Sessions – these are held monthly Guest speaking at community events to promote the library collection and resources – the Officer-in-Charge has presented to Gundagai’s Women’s Breakfast Morning and Wednesday Social Group Days Family History Workshops – these are presented monthly by the Officer-in-Charge and volunteers Seniors Computer training - this service is provided to the community on a needs basis with the Officer-in-Charge and volunteers facilitating the training Food For Fines is held 3 times a year - these include the Christmas Appeal, Easter Appeal and Winter Appeal. It is a great way to reduce fines whilst assisting the less fortunate in the community!

Gundagai’s wonderful library continues to grow and change since the new building was established in 2006 and this year is no exception especially as Gundagai has a newly opened major supermarket which is straight across the road from the front door. The continued relationship with other services such as the Gundagai Neighbourhood Centre and the Community Technology Centre has enabled the library to reach a much wider and varied audience including women’s groups, parent groups and health groups. Co-location with these other groups has been a great bonus to the library in that not only can we partner with them creating new programs and services but also people who use the centre on a daily basis for other purposes generally flow automatically into the library. This year the library also formed new partnerships with the Gundagai Youth Council, providing support and venues for some of the programs they hold throughout the year, and with local meditation and yoga instructors who provide their services to all library patrons out of normal hours. As the digital and technological revolution rip-tears ahead of us I find we are diving headlong into new and sometimes unfamiliar territory with gusto (and the unwavering support of RRL of course!). Jumping at the opportunity to push the e-books, e-audiobooks and all our online resources and changing our focus to customer experience and not just customer borrowing. Where once I may have worried about the future of our library, now I can’t wait and am screaming Bring It On! Cindy Smith Officer-in-Charge Gundagai Library

Location culcairn.library@greaterhume.nsw.gov.au CULCAIRN LIBRARY 40 Balfour Street Culcairn NSW 2660 0260298588

Opening

Staff members

Monday Tuesday Wednesday Thursday Friday Saturday

Susan Kane Jenny Whitlock Jenny Rogan Eileen Parascos Susan Shanahan Tarran Essen Jill Thiele

8.30am-5.00pm 8.30am-5.00pm 8.30am-5.00pm 8.30am-5.00pm 8.30am-5.00pm 10.00am-12.30pm

Officer-in-Charge Library Assistant Library Assistant Library Assistant Library Assistant Library Assistant Library Assistant

t t t t t t t t t t

Outreach 11-12

Early Literacy

Holiday Programs

Culcairn Library provides nursing home delivery services to Kiltearn House. This service is a very valuable inclusion for the residents and staff at the Kiltearn House. In addition to nursing home deliveries, Culairn Library provides outreach Storytime sessions for the children of the Culcairn Pre-school. The outreach Storytime sessions are very well received and the Culcairn Library staff are grateful for the continued support from the community. Storytime is held on a monthly basis at the Culcairn Library – pre-school aged children and students in Kindergarten to Year 1 attend the sessions.

Following is a summary of programs and events held at Culcairn Library over the 2011-2012 year:

t t

Storytime is held on a monthly basis at the Culcairn Library – pre-school aged children and students in K-1 attend the sessions May 2012 – National Simultaneous Storytime was held as an outreach program to Culcairn Pre-school. August 2011- Author visit to Greater Hume Shire Libraries - Lee Fox. One hundred and fifty students attended the Culcairn Library

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October 2011 – The school holiday program held in October was the wii console and games. The wii was extremely popular with school students December 2011- A special Christmas in Middleton Park Culcairn was held on Friday 2 December 2011. RRL’s Children’s & Youth Services Librarian presented to 45 children on the day. December 2011 – Christmas crafts for children including making Christmas decorations and icing biscuits for Santa January 2012 - The Summer Reading Program was held throughout the month of January

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April 2012 – The school holiday program “Library ‘lympics” was held at the Culcairn Library. Fifteen children attended the program January 2012 – A home borrowing service to Kiltearn House Culcairn commenced on 4 January 2012. The visits are on a monthly basis January 2012 – The exhibition of 100 Years of the State Library was on display at the Culcairn Library for one week in January 2012 January 2012 – National Year of Reading initiative, all new members of the Culcairn Library were provided with a new library bag February 2012 – A student from Billabong High School with special needs commenced work experience at the Culcairn Library for a term February 2012 – Library Lovers’ Day was celebrated at the Culcairn Library on Tuesday 14 February. Books were wrapped and taken on a blind date April 2012 – Culcairn Library hosted a visit from Australian author Tish Lees. Tish spoke about her life in the Pilbara region and her new book. April 2012 – One Anzac Memorial box on loan from the Albury LibraryMuseum was on display for the month of April February 2012 – Promotion of the Culcairn Library was undertaken with 100 library bags provided to the Culcairn Library which were then given to customers. Information flyers and new member forms were placed inside the bags May 2012 – On display at the Culcairn Library for high school students were the High Distinction Personal Interest Projects from the 2011 HSC August 2011 – The Thanks Dad Travelling Photography Exhibition was on display at the Culcairn Library for the month of August July 2011 – The Knit-In program was held 12 and 26 July to finalise completion of wraps to be sent to the Wrap with Love organisation. Ten knitters attended this event. Twenty-six wraps were sent to the Wrap with Love Organisation. Throughout the year on a fortnightly basis a group of knitters attend the Culcairn Library to knit squares and create wraps for the Wrap with Love Organisation July 2011 – The Culcairn Library now has a webpage on the Culcairn: Oasis of the Riverina community website (culcairn.nsw.au/) November 2011 – The Food For Fines initiative was held at the Culcairn Library throughout November and December 2011. Donated food items were given to the Catholic Church to be distributed to needy families July 2011 – ChocoLOT!! holiday program was presented by RRL’s Children & Youth Services Librarian - 26 chidlren attended on the day

Additionally, the Christmas Library Storytime session held in Middleton Park on Friday 2 December 2011, presented by Sharon Smith from the Riverina Regional Library. Fortyfive children attended the session with their parents. The Culcairn Fire Brigade supplied the fire engine for the session. This year the main focus of the Culcairn Library was on building partnerships with key organisations and the promotion of collections, programs and services available for members of the community served at the library. Strengthening partnerships with local schools including Billabong High School and Culcairn Public was a priority throughout the year. Students from the local primary schools were invited to the Culcairn Library to participate in Book Week activities, Storytime, and the Greater Hume Shire’s annual author visit. The 2011 visiting Australian author was Lee Fox. The annual author visits funded by the Greater Hume Shire main objective is promoting the importance of early literacy whilst also filling the cultural gap that many children in the area experience due to the remoteness of the township. Billabong High School’s partnership with the Culcairn Library was strengthened this year with students attending the library to provide free computer lessons to senior members of the community, to knit and crochet squares for the Wrap with Love organisation, and to provide work experience for children with disabilities. Promotion of the Culcairn Library was undertaken with Riverina Regional Library bags being placed in the local newsagency, with information regarding the Culcairn Library’s collection, programs and services. Promotion was also undertaken through a number of radio interviews with the local ABC radio. The National Year of Reading has been used as the basis of many promotional activities throughout the year. Susan Kane Officer-in-Charge Culcairn Library

The library has grown to now include Year 9 and 10 students attending the library to knit squares and crochet rugs for the Wrap with Love organisation. Billabong High School students visit the Culcairn Library as part of the NSW Government Volunteer initiative to provide free computer lessons for seniors and to knit for the Wrap with Love organisation. 47

Henty

Location

Opening

Staff members

HENTY LIBRARY 30 Sladen Street Henty NSW 2658 0269293770

Monday Tuesday Wednesday

Susan Kane Jill Thiele Tarran Essen Wendy Knust

henty.library@greaterhume.nsw.gov.au

1.00pm -5.30pm 10.00am-2.30pm 10.00am-5.30pm

(closed for lunch 1.00pm-2.00pm Wednesdays)

Friday Saturday

10.00am-5.30pm 10.00am-12.30pm

Officer-in-Charge Library Assistant Library Assistant Library Assistant

Outreach 11-12 Staff from the Henty Library provide outreach services to residents of the local nursing home, Myoora House. Deliveries are made to the nursing home, with residents able to enjoy a range of library materials including: Large Print Books, CD stories and DVDs. Henty provides a range of entertaining and educational activities for local children. During October 2011 the Henty Library Time for Tiny Tots program commenced for 0 – 3 year olds. In addition, a partnership with Intereach Albury allowed presenter Ros Becks to present “Wiggles and Giggles” in February 2012.

Early Literacy

Seniors Programs

During May 2012, children brought their favourite soft toy to the library for a “sleep over”. The children enjoyed seeing what their toys were “up to” during the night photos of the sleepover were displayed.

Seniors were well catered for over the 2011-2012 period with a number of programs enjoyed - these included:

On Wednesday 23 May 2012 at 11:00am, Henty Preschool attended the National Simultaneous Storytime at the Henty Library – the children listened to The Very Cranky Bear by Nick Bland - the story was followed by a craft activity.

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July 2011 - Wrap with Love Knit-In day - 10 seniors attended September 2011 - Art for Heart Exhibition February 2012 - Library Lovers’ Day - Take a book on a blind date February 2012 - Facebook and Twitter workshop - 20 seniors attended

Holiday Programs t t t t t t t t t t

July 2011 – ChocoLOT!! holiday program was presented by RRL’s Children & Youth Services Librarian – 20 children attended on the day August 2011 – Author Lee Fox visited both the Henty Public School with St Paul’s Lutheran School attending also August 2011 – Bookweek – 50 children October 2011 – School holiday program – wii, console and games December 2011 – Christmas crafts for children January 2012 – Cartoonist Andrew Hore – 15 children attended January 2012 – Summer Reading Club January 2012 – Make craft items at the Henty Library for the Henty Show – Partnership Henty Show Society and the Henty Library April 2012 – School holiday program – Library ‘lympics – Presenter Susan Kane May 2012 – Library and Information Week – Special guest Storytime teller General Manager Steven Pinnuck (pictured)

The program “Bring your soft toy to the Henty Library for a sleepover” was a great success. This program was held throughout the April 2012 school holiday period. This event was very successful with a number of children leaving their soft toys at the library overnight. Photos were displayed at the Henty Library and also on the henty.nsw.au web site. The program promoted the Henty Library and increased awareness of the Henty community website. Library and Information Week was celebrated at the Henty Library on Wednesday 23 May 2012. Students from Henty Public School and Henty Early Childhood Pre-school attended the library. Special guest, Greater Hume Shire’s General Manager Mr Steven Pinnuck, read the title Ella Kazoo will not brush her hair by Lee Fox, whilst wearing a very big hat.

Numerous programs and services have been undertaken at the Henty Library over the 2011-2012 period. Staff having the awareness that libraries are no longer solely repositories for books, have placed an emphasis on promoting the library as a community space, meeting place, and technological hub. Keeping this in mind, a number of information sessions were held in the 2011-2012 period, beginning in February 2012 with a Facebook and Twitter workshop presented by Sonya Gee, followed by the launch of the Hear the Words initiative in March 2012. These programs provide members of the community with the knowledge to assist them in participating in today’s technological environment. Further programs have been introduced targeted at the younger age groups to increase attendance at the library and encourage the younger generation to see the library as a fun and interactive space to visit. Programs have included: ChocoLOT!, a cartoon workshop, Library ‘lympics, Christmas crafts and more recently Bring Your Soft Toy to the library for a sleep over. All the programs presented throughout the year were promoted in school newsletters, library newsletters, noticeboards, and on the Greater Hume Shire website with the aim to not only encourage member attendance, but also to demonstrate to the community the relevance of the library in today’s society. Susan Kane Officer-in-Charge Henty Library

Temora Post Office

Location

Opening

Staff members

TEMORA LIBRARY 294-296 Hoskins Street Temora NSW 2666 0269771781

Monday Tuesday Wednesday Thursday Friday Saturday

Eileen England Ros Floyd Carmel Porter

library@temora.nsw.gov.au

10.00am - 5.30pm 10.00am - 5.30pm 10.00am - 5.30pm 10.00am - 5.30pm 10.00am - 5.30pm 10.00am - 12.00pm

Officer-in-Charge Library Assistant Casual Library Assistant

Outreach 11-12 The Temora Library provides outreach services to the community via the ongoing and successful partnership with Temora TAFE (The TAFE catalogue is available at the library, and items can be borrowed free of charge by TAFE students and teachers); through provision of the well utilised Local History Room; and through delivery of library items to local nursing homes and home visits to local RRL members who can no longer visit the library in person. Temora Library hosted the Carved Tree Travelling Exhibition on loan from the State Library of NSW. Riverina Regional Library branches were provided the opportunity through RRL.

PrEarly Literacy Storytime and craft activities are held weekly on a Friday morning for children aged 0-5 years. School holiday activities were provided to school aged children four times during the year. In addition, four craft activity days were held at the Temora Library. The library was also the venue for the display of WRAP (Waste as Recycled Art Project) with staff facilitating the judging of the projects. During the year, the library assisted with Jamboree of the Air as well as being involved with Girl Guides visits from the Temora High School special needs unit. Adults were also well catered for during the year with the library holding four Knit Ins in support of the Wrapped with Love Project which has been facilitated by the ABC.

Adult Events Temora Library held an information launch of the Hear the Words program which provides audio players and content for people with disabilities or learning problems. RRLâ&#x20AC;&#x2122;s Service Development Officer attended on the night with local councillors and members of the community in attendance. During 2011-2012, Temora Library staff assisted in the running of a Garden Club by providing a venue for the members to meet. These partnerships are very beneficial for the community as were the two very successful Book Sales which were held over the year - proceeds were used to purchase further resources for the library.

10th Birthday Celebrations Temora Library celebrated its 10th anniversary in style with 85 people attending a gala night. Wine and nibbles, which were provided by Temora Shire Council, accompanied by olive tasting which was provided by Wollundry Olives. The crowd also enjoyed cheese tasting provided by Charles Sturt University. Music on the night was provided by the Temora High School band. Poetry read by David Gilbey, Tudor Price-Jones and Ian Thompson topped off a fantastic night (pictured below). The event was very successful and enjoyed by all who attended. During the year, Temora Shire extended and refurbished the library to include the space formerly occupied by the Visitor Information Centre. New moveable shelving units with face out shelving have improved display of collection items. The refurbishment has also provided space for casual seating for small gatherings. The Remote Resourcing

Agreement with TAFE, which provides library services to students and teachers from the local campus, continues to be successful. The agreement is now in its 17th year. Temora Library continues to provide quality library services to both the local community and the RRL community. Eileen England Librarian-in-Charge Temora Library

Ariah Park

Opening

Staff members

ariahparkpost@bigpond.com

a member of the Temora Shire Network of Libraries

ARIAH PARK LIBRARY 44-46 Coolamon Street Ariah Park NSW 2665 0269741099

Monday - Friday Saturday & Sunday

Eileen England Angela Rees

Location

9.00am - 5.00pm 9.00am - 12.00pm

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Librarian-in-Charge Library Assistant

The Temora Librarian visits monthly with transferred and new material Technical and professional support is provided by the Temora Librarian Free internet access is available

Location library@tumut.nsw.gov.au TUMUT LIBRARY 169 Wynyard Street Tumut NSW 2720 0269412541

Opening Monday - Friday Saturday

10.00am - 6.00pm 9.00am - 12.00pm

Staff members Kristin Twomey Rhonda Twomey Leanne Ballard Sharon Thatcher Shirlee Straatsma Kym Moore

Librarian-in-Charge Library Assistant Library Assistant Library Assistant Library Assistant Casual Assistant

Outreach 11-12

Events

Community

Tumut Library provides home deliveries to housebound customers of the Tumut area. Storytime is held weekly at the Tumut Library. Support for the program continues to grow. Tumut Library was fortunate to host cartoonist Andrew Hore. The cartooning workshop was overwhelmingly supported with a number of budding cartoonists unearthed.

Tumut Library hosts twice weekly visits from Gadara Special School. These visits have been extremely beneficial for the students. Tumut Library also assisted with the delivery of a number of Youth Week activities hosted by the Tumut Shire Council including the inaugural Youth Week Art Competition.

During the month of December the Tumut Shire took part in the RRL Food For Fines initiative. As a result of the overwhelming response to this initiative the Tumut Library developed the Library Gift Tree. The Gift Tree encouraged members of the public to place a small gift under the tree which would be distributed by St Vincent de Paul to those less fortunate in our community. A massive response was received with St Vincent de Paul being inundated with gifts for all age groups. Vinnies staff informed us that as a result of the Library Gift Tree children registered with the local organisation would receive between 3-4 gifts.

Tumut Library hosted a Digital Photography Workshop as part of the Tumut Shire Seniors Week activities. The workshop acted as an introduction to digital cameras with participants bringing along their own cameras and receiving one-on-one assistance.

Australian War Memorial Visit – The Tumut Library, together with the Tumut Region Visitor Centre, hosted a visit from two researchers from the Australian War Memorial. The visit was aimed at assisting people researching military family history. The visit was the first of its kind conducted by the War Memorial. It was a fantastic initiative with all booking slots filled and the public presentation running one hour overtime as a result of the enthusiastic response from the audience.

Adelong

Digital Switch Over – Tumut Library hosted information sessions on the digital television switchover. These sessions enable members of the public to seek advice or clarification on the needs and requirements for the switchover 2011-2012 has been a big year primarily for the staff of the Tumut Library. Kristin Twomey returned from 9 months maternity leave. Rhonda Twomey and Leanne Ballard finalised their tenure as Acting Library Team Leaders during Kristin’s absence. Both did a spectacular job. The library said goodbye to Kari Mcrae who finished her 12 month tenure in December. Kari was a much valued member of the team who brought a huge amount of enthusiasm to the job. Sharon Thatcher and Shirlee Straatsma were welcomed into part time positions at the library and both have hit the ground running. The library has undergone a number of renovations as well, including painting, new furniture and new outdoor fencing. The renovations have been fantastic in updating the library and are the basis for further developments in 2012/2013. Kristin Twomey Librarian-in-Charge Tumut Library

Tumut Library was successful in obtaining a $500 grant from the National Year of Reading Campaign in 2012 which was used to fund the Design Your Own Library Bag project

Location adelong@tumut.nsw.gov.au ADELONG LIBRARY Tumut Street Adelong NSW 2729 0269462270

Opening

Staff members

a member of the Tumut Shire Network of Libraries Tuesday Wednesday Friday

1.00pm - 5.00pm 8.30am - 11.30am 2.00pm - 5.00pm

Roslyn Molineaux Kym Moore Wendy Webb

Library Assistant Casual staff relief Casual staff relief

Outreach 11-12 Adelong Library provides home library selection and deliveries to residents of Adelong that due to ill health or disability are not able to come into the library to select and loan items. This is a valuable library service for the community providing not only library items, but also providing a social visit to those in need within the town.

Pre-schoolers Children at both Adelong Schools (St Josephâ&#x20AC;&#x2122;s and Adelong Public) took part in the Hugless Douglas Colouring in competition held in conjunction with the 2011 Book Week. The winner of the competition was Eathan Birks from St Josephâ&#x20AC;&#x2122;s School. A special presentation held in the library, was made to Eathan on 20 September 2011.

Service During the year the Adelong Library received a new photocopier and new phone/fax machine. Staff at the Adelong Branch have continued to provide quality and friendly services to the community. Ros Molineaux Library Assistant Adelong Library

Location batlow@tumut.nsw.gov.au BATLOW LIBRARY Batlow Literary Institute Pioneer Street Batlow NSW 2730 0269491315

Opening

Staff members

a member of the Tumut Shire Network of Libraries Monday - Friday (closed 1.00pm - 2.00pm)

9.30am - 5.00pm

Robert Beegling Marion Jones Sarah Kynaston

Library Assistant Casual staff relief Casual staff relief

Working to connect communities, during the year the Batlow Library provided a venue for the Digital Conversion Team. On Wednesday 16 November 2011, the Digital Team and library staff addressed customers’ concerns and issues in relation to the early switch over to digital only TV transmission in the area. In addition to the digital conversion team visit, Centrelink’s Mobile trailer visited the Batlow area on 21 May 2012 to answer questions related to its services. Batlow Library was the recipient of a new photocopying machine (Tumut Shire Council); three new computers for public use (Tumut Shire Council); one new DVD display stand (Tumut Library/Tumut Shire Council); and a new TV screen for library display and information purposes (RRL).

are very pleased with the changes and services offered at Batlow Library. Especially pleasing was the tremendous response to the Meet the Author evenings organised by the Literary institute of Batlow and held at the library and the enthusiastic way in which the community entered into the themed evenings. Robert Beegling Library Assistant Batlow Library

As part of a 2012 National Year of Reading Tumut Shire Library Grant, Batlow was able to hold Design a Library Bag workshop for primary school aged children. This was fully booked and went very well.

Community

Early Literacy

Adult Events

Batlow Library operates as the access point for Medicare and Centrelink as well as a payment and information point for Tumut Shire Council. The library also offers interview space for Summit Employment and Training, is an information point for seasonal workers and visitors and recently has acted as a Digital TV Switchover Support centre. As well as these services, the library offers a home library service to residents of Batlow.

Staff and students of the local pre-school visit the library for bulk selection of books and for general borrowing. During the year, staff introduced the children to the picture book area and assisted them in choosing their books. A special Storytime was held on 20 June 2012 with around 45 children from Kindergarten to Year 2 attending along with pupils of the local pre-school. The children were given a dramatised reading of dinosaur themed books. After the story the children enjoyed a craft activity related to the books and then went on to conduct a “search” for evidence of dinosaurs in the library. This proved a very successful Storytime for Batlow Library.

The library, in conjunction with the Literary Institute of Batlow, facilitated two themed evenings of Meet the Author. On 3 February 2012 Sulari Gentill, acclaimed Australian author most famous for The Rowland Sinclair Series and on 25 May 2012, Karen Viggers author of The Lightkeepers Wife and The Stranding were the authors in residence. The authors were interviewed by a presenter and spoke about their writing and answered audience questions. The evening was combined with a supper on each occasion.

Twop

The Meet the Author evenings organised by the Literary Institute of Batlow and with library assistance were unbelievably successful evenings, attracting over 100 people on each occasion. These were themed evenings with the authors being interviewed about their writing and latest publication. The events were combined with a light evening meal before the sessions and a light supper afterwards. The other great highlight for the library was the special Storytime held on 20 June where the library was literally bursting its sides with young participants who heard exciting dinosaur stories, enjoyed craft activities and then went on to “hunt” for evidence of dinosaurs in the library. RRL’s Children’s and Youth Services Librarian must be congratulated for her fantastic work with this program. My first full year here at the Batlow Library has been a great learning experience. The library is also a Rural Transaction Centre with Medicare and Centrelink self service facilities and a collection centre for the Tumut Shire Council. The number of visitors to the library has risen dramatically over the past year and there has been a reorganisation of the library with the addition of new signage and furniture and other hardware. During the fruit and berry season the library is heavily utilised by seasonal workers as well as quite a few visitors with enquiries and requests for tourist information and directions. The community utilises the library for a variety of purposes, it being a real focal point for the community. The community have been very welcoming to me and

Location

talbingo@tumut.nsw.gov.au TALBINGO LIBRARY Lampe Street Talbingo NSW 2720 0269495344

Opening

Staff members

Early Literacy

Adults Programs Partnerships

(Closed for lunch 12.00-1.00pm)

Shirlee Straatsma Chris Gould

Talbingo Library is co-located with the Talbingo Public School. During the year, local children brought in their soft toys for a sleepover at the library. Photos were taken of what the toys got up to when the lights went out. To encourage school children to read, staff at Talbingo Library have facilitated a competition for school-aged children to celebrate the amount of titles that they read throughout the term. Each Tuesday, staff and children discuss the books that they have read during the week. At the end of the year a major prize will be awarded to the child that has read the most titles. In addition, the Talbingo Library presents a dictionary to each Year 6 child and presents a library award at student presentation night.

Adults from Talbingo and surrounds attended two Knit In days in support of the ABC Knit In which is held for the Wrap with Love Charity. Held on the 26 July and 2 August 2011, the Knit Ins were attended by 6 ladies on the first day and 2 ladies on the second day, with other ladies from the community dropping in with squares and rugs which were knitted at home. Talbingo Library sent 4 wraps and 60 knitted squares to the Wrap With Love organisation for people in need.

a member of the Tumut Shire Network of Libraries Tuesday 9am - 5pm

Library Assistant Casual staff relief

During August 2011, the library held a morning tea in conjunction with Daffodil Day â&#x20AC;&#x201C; funds were raised for the Cancer Council through merchandise sales. Talbingo Library also held fund raising activities on 6 September 2011 raising over $100 and on 25 October for Pink Ribbon month â&#x20AC;&#x201C; a fund raising morning tea was held for this cause raising $70. During the year the library also raised a small amount of revenue through a Book Sale.

Talbingo Library had some great highlights in the year 2011-2012 but the one that stands out from the rest is the Soft Toy Sleepover held at the end of February 2011. Children were asked to bring their favourite soft toy to the library to take part in a “sleepover”. Staff put the toys on the lounge to begin where a “group” photo was taken. From there, the children arranged the soft toys around the library – photos were taken. After the children left for the day, staff had great fun playing with the toys and setting them up in different areas of the library. The next week the children were very excited to see where their toy was and what they had been up to at the library over the week. All the photos were displayed on the promotional television screens supplied by RRL. Some of the photos were printed and put on a display board so the children could see them easily. This event was fantastic for all involved and very much enjoyed by the children.

Opening Monday Tuesday Wednesday Thursday Friday Saturday

The year 2011-2012 has been a successful year for the Talbingo Library. Staff have been kept busy holding monthly morning teas; theme months for the National Year of Reading; as well as participating in the ABC Knit In program, Daffodil Day and Pink Ribbon month fundraising. Staff have focussed on keeping the children interested with library activities such as Book Week where children presented Book Theatre, participated in morning teas and read to members of the public. As all libraries, the challenge is to keep members coming back and to encourage new members who will use the library on a regular basis. This can be challenging in educating the public that the library, although co-located with the school, is free and open to the public.

(Level 0 Doors are open Monday to Saturday until 1pm )

Shirlee Straatsma Library Assistant Talbingo Library

Location

Staff members

WAGGA WAGGA CITY LIBRARY Civic Centre Cnr Baylis & Morrow Streets Wagga Wagga NSW 2650 0269269700

Claire Campbell

Programs, Partnerships and Promotions Team Amy Heap Readers Services Librarian Carol Slattery Programs and Promotions Assistant Michael Scutti Programs Officer Jeannie Nicholls Programs Officer Kim Mussche Programs Officer Caitlin Enever Programs Officer

wcl@wagga.nsw.gov.au

Above: Talbingo Library’s Soft Toy Sleepover was the most successful program for the 2011-2012 year. The children enjoyed seeing what their toys were doing over the week at the library

11.00am -7.00pm 10.00am - 7.00pm 10.00am - 7.00pm 10.00am - 7.00pm 10.00am - 7.00pm 10.00am - 5.00pm

Manager Library Services

Information Services/Circulation Team Margot Lumley Information Services Librarian Kate Webber Senior Circulation and Facility Officer Sarah Hofsteede Information Assistant Michelle Lubke Library Assistant Jenny Mansell Library Assistant Simon Malloy Library Assistant Kristy Diffey Library Assistant Marc Evans Library Assistant Matthew Dawes Library Assistant

Library Casuals Marita Macklin Matthew Dawes Matthew Griffin Izera Mazambo Jackie Sellars Gemma Hawkins Caroline Canduso

Volunteers Deirdre Coggan Friends of the Wagga Wagga City Library

Youth Programs The library facilitated a number of programs for youth in the community including: t t t t t t t t t

#SJEHFT UP -FBSOJOH -BVODI )4$ -PDL *O #SJEHFT UP -FBSOJOH 'JOBM 4FTTJPO 43$ 4VNNFS 3FBEJOH $MVC Reading Rocks 8BHHB 8BHHB $JUZ $PVODJM BOE 8BHHB 8BHHB $JUZ -JCSBSZ 3FHFOFSBUF YouthFestival: Fencing 8BHHB 8BHHB $JUZ $PVODJM BOE 8BHHB 8BHHB $JUZ -JCSBSZ 3FHFOFSBUF YouthFestival:â&#x20AC;&#x153;Crafternoon Tea â&#x20AC;&#x153; 5"'& 4UVEFOUT )4$ -PDL *O 9#09 HBNJOH "OESFX )PSF $BSUPPOJOH 8PSLTIPQ

Adults were also well catered for over the year with the following diverse programs:

Outreach 11-12

Early Literacy

Library Tours

Wagga Wagga City Library (WWCL) provides outreach services to the community including home library services to those unable to visit the library due to ill health, disability etc.; nursing home deliveries; and special Storytimes for community organisations off site.

Over the 2011-2012 year, Wagga Wagga City Library provided a number of activities and programs for children of school age.

The library facilitated library tours for the following schools over the 2011-2012 year:

Special programs for the year included: t ABC Ashmont tour t Zine Workshop (x2) t Manga Workshop (x2) t Summer Reading Club (SRC) - this yearâ&#x20AC;&#x2122;s theme was Reading Rocks t School holiday programs

CSU Pre-school Humula Primary Illabo Primary Kapooka Primary Lake Albert Primary Lockhart Central School Mater Dei Primary

Programs aimed at before-school aged children include: t Baby Bounce t Storytime t Pre-school Storytime Sessions t Outreach Pre-school Storytime

Mt. Austin Primary North Wagga Primary St. Josephâ&#x20AC;&#x2122;s Primary Turvey Park Primary - Kindergarten Wagga Wagga Public School Wagga Wagga Christian College

t t t t t t t t t t t t t t t

Author talk - Jacqueline Dinan Authors Aloud Book Club Membersâ&#x20AC;&#x2122; Lounge Booranga FourW launch Carved Trees Exhibition - Aboriginal Cultures of NSW Charles Sturt University Local Studies Tour CWA country of the year information session Summer Reading Club (SRC) for adults Embracing e-Readers (x 4 sessions) Family History at the Click of a Mouse Knit In My Career Match Launch Optimise your iPhone Poetry Slam Yeats Reading

Programs and Events

Local History and Grants

Seniors Programs and Events t Seniors Week Walk - Walking the Streets of Wagga t Seniors Week - Senior Surfing t Embracing e-Readers

Wagga Wagga City Library acquired a number of important and interesting Local History collections over the 2011-2012 year including:

Other programs aimed at all age groups included: t Multicultural Health Information Session t Multicultural Health Storytime Session t Book Sales t Book of Life Launch t Bolinda Digital Library Launch

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Equipment t t t t t t t t

e-Readers were purchased for Community Learning Technology Sessions: 3 Sony e-Readers, 3 iPads and 3 Kindles The South West Zone Digital Library Grant provided 12 Sony e-readers The Library Development Grant Community Links provided 1,148 titles across the formats of both Large Print and MP3 Audio for residents in Aged Care Facilities. Friends of the Wagga Wagga City Library purchased a collection of children’s books for the Children’s Ward at Wagga Wagga Base Hospital A literacy collection for young readers was purchased XBox Games and Board Games were purchased to expand the formats and subject matter of games for in-house usage Ear plugs were purchased so that customers could buy them to use at library computers The Breast Cancer Association provided funds for new titles to add to the collection

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Bomen Axe Quarry which was an acknowledgement of this local site to the Wiradjuri Nation Wagga High School Centenary Just another job? A study of prostitution in late Nineteenth Century Wagga Wagga, 1870 - 1890 by Dannielle Gamble. This was her dissertation for the award of the Bachelor of Arts (Honours) 2011 at the University of Melbourne Donation of ephemera on the Wagga Leagues Club. The library received some ephemera on the Wagga Leagues Club, which commenced in the 1950s. One of the items was an information card in the shape of a football promoting some upcoming events circa 1982: ‘Slimmers in the Elizabeth Lounge; ‘Smoko’ (an Artist); Films; Euchre Tournament; Smorgasbords; and, the HiFi Stereo in the Round Bar. The donation was highlighted in the library’s history blog and residents were asked to respond to questions like: Did you sip on a fluffy duck in the Piano Bar? Watch “From hell to victory” starring George Peppard? Dance till 2am at the Saturday night disco? The Library Development Grant ‘Community Links’ was awarded to Wagga Wagga City Library: $64,863 funded many new titles across the formats of both Large Print and MP3 Audio for residents in aged care facilities The Rotary Club of Wagga Wagga donated $500 for literacy resources A grant for World Aids Day of $500 purchased an additonal title for the RRL Book Club of 11 books and 1 DVD of the title And the band played on written by Randy Shilts Above: A partnership with Social Planning Wagga Wagga City Council financed a 50% payment of a new Sensory Wall for the Children’s Area

Partnerships Multicultural Health Week (5 – 11 September 2011): Wagga Wagga City Library was one of two public libraries in NSW which participated in a pilot with the State Library of NSW to provide a Multicultural Health collection for the local community. The books and other resources were made available in Arabic, Dinka, Dari, Swahili, Chinese and French. The new health information service was made possible through the library’s partnership with the NSW Multicultural Health Communication Service (MHCS), a statewide service funded by NSW Health to provide multilingual health resources. According to Oriana Acevedo, the State Library’s Multicultural Consultant, finding information about chronic illnesses and even general health was often difficult for members of culturally and linguistically diverse communities (CALD), especially in remote and regional areas where access to interpreters and technology was limited. The launch was targeted to attract Community Service Providers who work with members of Wagga Wagga’s new migrant communities. During Multicultural Health Week members of the African and Burmese communities of Wagga Wagga were also invited to attend a special Multicultural themed Storytime and morning tea where the library showcased the new Multicultural Health Collection. Library Assistant Izera Mazambo, played a vital role in reaching the local CALD community and also organised transport to bring mothers and young children to the library. This group activity helped to reduce the stress and expense of making that first library visit for those families and also provided easy access to the services and collections available to new migrants. There was a party atmosphere in the library that day. The children especially loved the cup and saucers biscuits and plates of fairy bread. The launch was uploaded to You Tube under a video titled “Multicultural Health Collection”.

MHW 5-11 Sept Books and other health resources were made available in Arabic, Dinka, Dari, Swahili, Chinese and French

The past year saw a consolidation of the library as a vibrant and responsive community hub where people gathered to share and learn. This was reflected in the high attendance at a regular schedule of community learning events for everyone from babies to seniors. During 2011-12 there was a 17.8% increase in door traffic to 191,904 with over 12,000 people attending events and programs. On average, there were 327 new members every month which resulted in 3,365 new members over the year. The growth in membership reflects the growing trend of people accessing libraries for more than books. As well as collection items, people came into the library for the experience, the great customer service, the programs, free WiFi and computers. Community Learning was a strong focus for library events. Revisiting the role of the Mechanics Institutes as places for adult learning, the library embraced this role and grew a strong audience base with events across many areas – cultural, technological, and even international. The library hosted the W.B.Yeats Exhibition from the National Library of Ireland. The Consul General of Ireland Caitriona Ingoldsby attended the opening where 40 people sipped Guinness and Stout while local Irish specialist Frank Molloy presented Yeats work in a genuine Irish lilt.

Displays filled the library‘s display boxes and walls throughout the year as local groups promoted their activities and services. Over the last year Wagga Wagga branch thrived on the dedication and energy of a very small team of enthusiastic library staff, and the wider support and comradeship shared across all of the staff of Riverina Regional Library branches and headquarters. The library looks forward to expanding its community engagement activities with the planned Community Learning Space next year. The following comments come from customer feedback from a Survey on Library Lover’s Day 2011: “I love the friendly staff and how everyone is helpful”;“ it is fun to come to the library”; “Best library ever – free wireless for poor students, good collection of DVDs, magazines and books and friendly staff who are very helpful”; and, “I love my library because this is, and has always, been my second home”. Claire Campbell Manager Library Services Wagga Wagga City Library

Local History was highlighted with a Historic Walk in the older streets of Wagga Wagga. Fifty people donned walking shoes to discover more about the old businesses and domestic dwellings, before returning to the library for a Devonshire tea and a screening of a film about Wagga Wagga circa 1966. Many local faces were identified and people remarked on how fit and slim everyone looked back then. Lessons on Family History Research and Senior Internet Surfing were also well attended by forty eager students who learned new skills and began their own journeys of discovery. The challenge of accessing e-Books and using new technology provided the biggest response to adult learning. Over one hundred people attended five separate sessions on E-Reader Classes and iPhone applications. Feedback from the sessions indicated that the community welcomed the opportunity for low cost training facilitated by knowledgable library staff - the number of sessions will continue to grow in the coming years. A bequest by Colin Enderby and grant funding resulted in a purpose built Community Learning Room being commissioned - the learning room is due to be completed by October 2012. Library partnerships were strengthened with many groups including those from the community, the education sector, local government and state government. Volunteers were active participants in the Friends of the Library Book Sales and in supporting high profile events like the W.B. Yeats Exhibition and the National Poetry SLAM regional final.

2011-2012 Statistics

12000

New Items by Branch 10000 8000 6000 4000

350000 2000

Loans by LGA

300000 0

Coolamon

Coota

Gundagai

Junee

Mobile

Wagga

Culcairn

Henty

Ariah Park

Greater Hume

Temora

Adelong

Batlow

Temora Shire

Talbingo

Tumut

Tumut Shire

Regional Resources

2008/2009

1071

1273

665

945

1312

7222

486

348

880

203

315

133

1173

2009/2010

907

1151

649

1174

427

7674

341

389

729

180

328

1087

2010/2011

706

1130

674

1082

549

8553

343

354

778

235

364

1327

2011/2012

763

1209

711

1169

600

9759

380

372

935

198

407

1229

250000 200000 150000

1020

100000

90000

Total stock by Branch

80000

50000

70000

60000

Coolamon

Cootamundra

Greater Hume

Gundagai

Junee

Lockhart

Temora

Tumut

Wagga

2008/2009

42175

60718

20880

16953

27395

22478

34977

63074

269223

2009/2010

42057

59664

23766

19213

31266

22595

37475

61667

289636

20000

2010/2011

39364

62037

19747

18316

29976

20575

42341

62469

290079

10000

2011/2012

36961

55152

19307

15855

28836

21087

35759

61520

310471

50000 40000 30000

Coolamon

Coota

Gundagai

Junee

Mobile

Wagga

Culcairn

Henty

Greater Hume

Ariah Park

Temora

Adelong

Temora Shire

Batlow

Talbingo

Tumut

Tumut Shire

Regional Resources

2008/2009

7193

19569

12493

12879

9518

82189

4452

5069

898

16979

3387

6357

4801

20931

2009/2010

8081

20221

13071

13475

8632

76424

4406

5073

728

16427

3384

5937

4795

19159

2010/2011

9082

21967

13941

14805

8789

80136

4877

5724

642

16835

3382

6243

4354

20458

2011/2012

9551

22795

14145

15513

8051

82581

4781

5452

459

16392

3389

6375

4489

20224

3167

2011-2012 Statistics

50 45 40 35 30 25 20 15 10 5 0

2011-2012 Statistics

Membership as Percent of Population

Coolamon

Cootamundra Greater Hume

Gundagai

Junee

Lockhart

Temora

Tumut

Wagga

State Average

2008/2009

2009/2010

2010/2011

2011/2012

2011-2012 Contributions

2011-2012 Population

Riverina Regional Library Member Council Contributions 2011-2012 COOLAMON % Population of RRL

3.8%

COOTAMUNDRA 7.0%

GREATER HUME 3.8%

GUNDAGAI 3.5%

JUNEE 5.7%

LOCKHART 3.0%

TEMORA 5.6%

TUMUT 10.4%

WAGGA 57.2%

TOTAL 100%

Riverina Regional Library Distribution of Population Council

Mobile Running & Capital Costs

$19,375

$13,707

$24,425

$45,551

$103,057

Mobile Wages

$15,358

$10,865

$19,361

$36,107

$81,690

$112,657

Base Contribution

Population

% of region

Coolamon

4,219

3.84%

Cootamundra

7,703

7.00%

Greater Hume

4,142

3.77%

Gundagai

3,870

3.52%

Distribute Balance of HQ Costs

$22,673

$41,395

$22,259

$20,797

$33,764

$17,729

$33,093

$61,241

$338,042

$590,993

Junee

6,283

5.71%

HQ Wages

$34,064

$62,194

$33,443

$31,246

$50,729

$26,636

$49,720

$92,012

$507,889

$887,933

Lockhart

3,299

3.00%

Temora

6,158

5.60%

Tumut

11,396

10.36%

Wagga Wagga

62,904

57.20%

109,974

100.00%

SUB-TOTAL

GST TOTAL AMOUNT PAYABLE

$91,469

$103,590

$80,273

$52,044

$84,494

$88,150

$82,813

$153,253

$1,040,246

$1,776,330

$9,147

$10,359

$8,027

$5,240

$8,449

$8,815

$8,281

$15,325

$104,025

$177,633

$100,616

$113,949

$88,300

$57,248

$92,943

$96,965

$91,094

$168,578

$1,144,270

$1,953,963

Total Population

Photo Gallery 2011-2012

commitment RRL has a strong commitment to embracing and optimising the opportunities that â&#x20AC;&#x153;e-libraryâ&#x20AC;? technology offers. The term e-library encompasses the many aspects of technological development that influence the way libraries provide services to their customers. These include: t t t t t t

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introducing

e-library

future 2012-2013 rrl.nsw.gov.au

change This wave of technological change is perhaps the most significant development in libraries since the widespread implementation of automated library management systems during the 1980s. For the first time in history, library customers can access the full range of library services remotely and may not need to visit a physical building. At the same time libraries are experiencing growing demand for a broad variety of non-traditional library services, ironically many of them technology driven, which is seeing libraries increasingly taking on the role of critical community hubs and public spaces.