OCTOBER 2016
WORLDSKILLS Underlining key imperatives
MIWA IN PERSPECTIVE
Benefitting from consumer trends
FESTIVAL OF MOTORING
South Africa's auto industry shifts gear RMI UPDATE: FEDERAL-MOGUL ESTABLISHES SA BRAKE TEST CENTRE; RMI AT THE FESTIVAL OF MOTORING; NAACAM LAUNCHES TRANSFORMATION INITIATIVE; www.automobil.co.za AUTOMECHANIKA FRANKFURT SETS NEW RECORDS; GUD RENEWS SHARKS ACADEMY SPONSORSHIP; BRIDGESTONE CELEBRATES 80TH MILESTONE; PARTINFORM WOWS LICHTENBURG
OCTOBER 2016
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22 -OCTOBER NOVEMBER 2014 2016
www.automobil.co.za
CONTENTS – OCTOBER 2016 COLUMNS 5 Driver’s Seat: Jakkie Olivier, CEO of the RMI 7 Editor’s Letter: Wynter Murdoch 9 Hot Stuff: New product showcase 58 Frequently Asked Questions: Answers from experts 66 Tailpiece UPDATES 10 News
Volkswagen expands Africa strategy; More shows for Automechanika; On-line parts from Mercedes-Benz; Nissan and BMW on a charge; Crime hits business; Volvo joins forces with Uber; Ford SA improves manufacturing efficiencies; Toyota changes Dakar tactics; Audi electrifies the grid; Esther Mahlangu puts art on wheels; Kyalami wins FIA approval; One million subscriptions for Tracker; New head of electronics at Audi
Editor: Wynter Murdoch wynter@thefuture.co.za Sub-editor: Peggy Lendrum peggy@thefuture.co.za Design and layout: Heinz Bawa heinz@thefuture.co.za Reporters: Ryan de Smidt ryan@thefuture.co.za
P20
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Skills in the spotlight
34
MIWA in perspective
Reuben Van Niekerk reuben@thefuture.co.za Publisher: Richard Lendrum richard@thefuture.co.za Production: Mabel Ramafoko mabel@thefuture.co.za
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P26
Advertising Sales Executives: Enver Lawangi, Greg Surgeon, enver@thefuture.co.za greg@thefuture.co.za Future Publishing (Pty) Ltd 247 Jan Smuts Avenue, Dunkeld West, Johannesburg PO Box 3355, Rivonia, 2128 Tel: +27 (11) 327-6107
For South Africa’s WorldSkills hopefuls, the road to next year’s finals in Abu Dhabi started last month in Rosslyn with the support of the RMI and other industry stakeholders The Motor Industry Workshop Association (MIWA) is the largest association within the RMI, representing over 2 400 independent workshops. Vishal Premlall, the association’s director, puts into perspective some of the challenges that the body has addressed this year, and highlights trends in the auto industry that are advantageous to MIWA members
RMI review
Federal-Mogul establishes SA brake test centre; RMI at the Festival of Motoring; NAACAM launches transformation initiative; Automechanika Frankfurt sets new records; GUD renews Sharks Academy sponsorship; Bridgestone celebrates 80th milestone; Partinform wows Lichtenburg
COVER STORY 20
P46
Auto industry shifts gear
Embrace change or suffer the consequences – that’s the automotive message from a host of speakers at Kyalami’s Festival of Motoring
FEATURES 24
Thrills aplenty at Kyalami
Automobil is the official journal of the Retail Motor Industry Organisation (RMI) which hosts 14 constituent associations: ACRA (component remanufacturers); ERA (engine re-builders and automotive engineers); MDA (motorcycle, scooter, quad and jet-ski/outboard engine dealers); MIMA (Motor Industry Manufacturers’ Association); MIWA (the full spectrum of workshop operators); MPEA (wholesale and retail part dealers); NADA (new and used car and truck dealers); NAZA (number plate association); VTA (vehicle testing); SADFIA (diesel pumproom operators); SAPRA (Fuel resellers, convenience store and car wash operators); SAMBRA (collision repairers and automotive refinishers); SAVABA (vehicle body builders) and TDAFA (tyre dealers and fitment centres).
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The Chinese plan for Coega
32
Secrets of sales success
46
Why oil is so slick
Automobil is available to purchase from the publishers at R25 a copy.
50
The crafty art of ingenious appeal
52
Challenging municipal accounts
56
Ensuring entrepreneurial success
RMI Automobil’s Editorial Sub-Committee: Chairman: John Ellmore; Gary McCraw, Gideon de Klerk, Shamika Singh, Danelle Van Der Merwe, Marwaan Davids, Wynter Murdoch, Greg Surgeon, Jakkie Olivier, Jan Schoeman
Automobil is published by Future Publishing (Pty) Ltd and produced for the Retail Motor Industry Organisation. Opinions expressed in Automobil are not necessarily those of the publishers or the Retail Motor Industry Organisation. Permission to republish any article or image or part thereof must be obtained in writing from the publisher. © Future Publishing (Pty) Ltd.
www.automobil.co.za
The inaugural South African Festival of Motoring gets the adrenalin pumping as it ushers in a new era of interactive global motor shows at the Kyalami Grand Prix Circuit An investment of R11-billion by Chinese manufacturer Beijing Automotive Industrial Company to build vehicles at Coega, near Port Elizabeth, represents the biggest single outlay ever in the local motor industry What qualities separate successful salespeople from the also-rans? Ross van Reenen offers some pointers Reducing friction is only half the story… oil has an amazing amount of other properties, says Jake Venter Pending the outcome of an employee’s appeal against dismissal from work is he or she still entitled to receive a salary and other benefits? Good news for consumers – it pays to declare a dispute if you think your municipal accounts reflect incorrect meter readings Failing to plan is planning to fail, says leading business coach Fergus Ferguson
OCTOBER 2016 -
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BENEFITS OF BELONGING A short summary of the benefits of RMI membership
The RMI has represented the retail motor industry and its members for more than 100 years. With more than 7 500 member businesses, our unity is our strength. RMI representation at often volatile and disruptive centralised wage negotiations. Professional industrial relations advice by expert specialists, ensuring procedural and substantive fairness when disciplining staff. Industry labour relations seminars focused on the rules, agreements and industry-specific topics that affect retail motor industry businesses. Chairing of disciplinary hearings and AUTOMATIC entry and representation at the CCMA, DRC and Labour Court. Representation at various MIBCO and Industry-related Boards and committee structures.
Affiliation to reputable organisations recognised by Government, big business, consumers and relevant stakeholders like Business Unity SA (BUSA). Protection against one-sided legislative changes or new laws and regulations. Exceptional CPA support and member assistance during defence cases at the National Consumer Commission (NCC) and the Motor Industry Ombudsman of South Africa (MIOSA). Facilitation of a business-to-business complaint where both parties are RMI members, with a complaint resolution rate in excess of 95%. Quality and Standards function – representing the retail industry at various South African Bureau of Standards (SABS) committees and working groups. Representation at the National Regulator for Compulsory Specifications (NRCS), defending our industry when compulsory specifications and standards are compromised.
The informative Automobil magazine and weekly web letters that facilitate two-way communication and create consumer and industry awareness. The RMI is regularly invited to comment on industry topics by both print and broadcast media, and participates in and hosts numerous conventions and shows. Associational accreditation ensures ongoing development and implementation of commercial value propositions specific to the association. Training needs and representation via merSETA and W&RSETA. We actively drive industry-wide training and apprenticeship issues through our position on the merSETA Board and our involvement with the Technica manuals. Representation at the Moto Health Care Fund, Industry Provident Funds and the Sick, Accident and Maternity Pay Fund. The RMI offers industry-specific products like RMI4BEE / RMI4LAW / RMI4OHS /RMI4SURE.
Need to get hold of the RMI? Turn to Page 8 of this issue for all the contact details
4 OCTOBER 2016
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DRIVER’S SEAT
Competing at WorldSkills WorldSkills presents South Africa with an opportunity to showcase the country’s skills development and technical talents to the rest of the world, and the RMI is proud to be the custodian of the three motor skills categories. The Organisation’s CEO, Jakkie Olivier, explains why
T
hrough the WorldSkills Competition, the RMI and its industry partners have taken action to make the slogan, “It’s cool to be a 21st century artisan,” come to life. The slogan drives the Department of Higher Education and Training’s Decade of the Artisan campaign (2014-2024), which is intended to encourage more young people to see artisanship as a career of choice and to assist the nation in producing a more skilled workforce. The RMI is proud to be the custodian of the local WorldSkills Competition for the three motor skills categories – Automotive Technology (motor mechanics); Car Painting (spray-painting) and Automotive Body Repairs (panel beating). As custodian, the RMI recently partnered with industry stakeholders from the private and public sectors to organise a Joint Provincial WorldSkills competition at the Gauteng Automotive Learning Centre (GALC) in Rosslyn from September 7 to 9. The event was made possible with the support of our sponsors and I would like to extend my sincere gratitude to the Automotive Industry Development Centre of Gauteng (AIDC), WorldSkills SA, the Motor Industry Staff Association (MISA), MerSETA, Aer-O-Cure, Nissan, Iveco, Ford, BMW, 3M, Gondolier, BASF, Imperial, Barloworld, Tshwane South TVET College, Gert Sibanda TVET College, the Provincial Artisan Development Steering Committees, Technicolour, Global Autobody, South African Airways, Autobody Specialists, Dent Digest SA, Leaderquip, MIBCO, Directech, Guardrisk, Triple-E Training, Moto Health Care,
Technica (AAAS), the Order of Saint John, Commerce Edge and Pert Industries. The beauty of this event is being able to witness how industry disregards its differences and unites in a common course to stimulate and grow skills needed for South Africa’s automotive industry. The joint provincial WorldSkills Competition was preceded by the official opening of the GALC on September 6. The GALC is there to address the training needs of the automotive industry through the provision of training, trade testing services and to serve as a training hub to form partnerships to develop skills. The RMI and its partners believe that the WorldSkills Competition: • Drives the objects of the Decade of the Artisan campaign because it has helped to create an awareness of automotive industry careers amongst our youth in an effort to attract new talent to the automotive sector. The awareness and an improved uptake of technical skills will position South Africa as a technically competent nation able to provide services to global technological businesses and the local market, boosting consumer and industry confidence. • Presents South Africa with an opportunity to showcase our skills development and technical talents to the rest of the world. Trust me, if you visit an International WorldSkills Competition, you will be pleased to see the young skilled workers’ know-how and seriousness, see their pride in having been selected and see the
gratification they feel in meeting their counterparts from other continents. The joint provincial WorldSkills Competition allowed us to choose the top competitors who will go on to compete in the WorldSkills National Competition. One competitor from each of the respective skills will eventually be selected to represent South Africa at the International WorldSkills Competition in Abu Dhabi in October 2017. The joint provincial WorldSkills Competition excludes the Western Cape because the province will be hosting an independent WorldSkills event for all skills, out of which three additional competitors will compete with those from the joint provincial competition. I would like to take this opportunity to wish the Western Cape organisers all the best with their competition and extend my best wishes to the competitors who will compete in the WorldSkills National Competition. Apart from the privilege of participating in WorldSkills, the RMI has identified training and skills development as a key imperative for the future sustainability of the automotive industry in South Africa. We are therefore involved in many other training initiatives to contribute towards this objective. Our plea to all stakeholders and employers is to show commitment towards investing in the country’s youth. I look forward to seeing all concerned at the South African WorldSkills National Competition in Durban in early 2017.
For information on the RMI and its workings, visit www.rmi.org.za or call 011 886 6300
www.automobil.co.za
OCTOBER 2016 -
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CONSTITUENT ASSOCIATIONS Who do they represent and what are their objectives?
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he RMI is a proactive, relevant, retail and associated motor industry organisation recognised as the leading voice in South Africa’s automotive aftermarket, serving the daily needs of its members and playing a key role in enabling motor traders to deliver top class service to motoring consumers. Here are the associations which fall under its umbrella… ACRA (Automotive Component Remanufacturers’ Association) ACRA represents component remanufacturers involved in the remanufacture of safety-critical components and radiators, an ever-growing industry in which keeping abreast of change is crucial for business owners. ERA (Engine Remanufacturers’ Association) ERA represents motor engineers who re-machine, rebuild and remanufacture engines in South Africa. ERA members promote the reuse of engines, parts and components in a manner that is green and sustainable. ERA members create employment and skills development opportunities, directly in their own machine shops and indirectly through suppliers to the industry and component manufacturers. MDA (Motorcycle Dealers’ Association) MDA represents members who are motorcycle dealers – these members benefit from an extensive array of value-add services and products such as commercial insurance, labour legal assistance and representation, consumer dispute resolution, and a strong relationship with the Association of Motorcycle Importers and Distributors. MIMA (Motor Industry Manufacturers’ Association) MIMA members are Parts, Equipment and Component Manufacturers and suppliers to Original Equipment Manufacturers and the automotive aftermarket that exports into Africa and other countries in the world. MIWA (Motor Industry Workshop Association) MIWA, the largest association within the RMI, strives to keep its members informed about the ever-changing auto repair industry, thereby ensuring that vehicles are repaired to acceptable standards designed to make them perform better and safely on South African roads.
NAZA (Number Plate Association of South Africa) NAZA supports the imposition of a national standard for number plates, as well as for legislation to govern their manufacture, embossing practice and protocol. NAZA members adhere to a strict code of ethics in ensuring their part in eradicating corruption within the sector. TA
Vehicle Testing Association
VTA (Vehicle Testing Association) The VTA represents private vehicle testing stations that are committed to operating within the law in accordance with the Road Traffic Act and the relevant SANS standards. In this highly regulated environment, the association represents the interests of its members at government working groups and is committed to enhancing the reputation of the industry in all the spheres. SADFIA (South African Diesel Fuel Injection Association) SADFIA members operate fully equipped pump rooms aimed at providing cost-effective service solutions for owners of diesel powered vehicles seeking fuel injection system testing, repair or replacement. SAMBRA (South African Motor Body Repairers’ Association) SAMBRA is an active leader in the motor body repair industry and consolidates, communicates and regulates repair standards in the motor body repair industry. SAMBRA ensures the provision of technical and business skills training that meets the demands of the industry and instils confidence in consumers and industry stakeholders. SAPRA (South African Petroleum Retailers’ Association) SAPRA represents and promotes the interests of petroleum retailers in South Africa and fosters strong relationships with the Department of Energy, oil companies, banks, financial institutions and other stakeholders that have an impact on the sustainability of the service station industry.
MPEA (Motor Parts and Equipment Association) MPEA represents South Africa’s auto part traders, including wholesalers, retailers and independent operators in the replacement motor parts industry. Genuine replacement parts are available at accredited MPEA spares outlets at affordable prices, backed by the manufacturer’s warranty.
SAVABA (South African Vehicle and Bodybuilders’ Association) SAVABA members are professional, certified and regulated vehicle body builders in South Africa who manufacture commercial vehicle body applications (tanker, coal, refrigerated trucks and trailers) and bus bodies (commuter and tourist type). Members manufacture using the latest equipment and highly trained staff to ensure strict compliance with SABS standards and other legal specifications.
NADA (National Automobile Dealers’ Association) NADA represents the interests of business people who own or operate new vehicle franchise dealerships and qualifying used vehicle outlets. NADA is committed to the image enhancement of the retail motor business, facilitating the interface between dealers and OEMs/ distributors, building relationships between dealers and customers and bringing relevant industry issues to the attention of government.
TDAFA (Tyre Dealers' and Fitment Association) The TDAFA is the only representative body for tyre dealers nationally. The association works on all issues relevant to tyres and the fitment industry. Strategically, the TDAFA is positioned as an intermediary between government, the tyre industry and consumers and is recognised by government and industry leaders as the legitimate voice representing tyre dealers.
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EDITOR’S LETTER
The new motor show
L
ast month’s inaugural SA Festival of Motoring at Kyalami was not without its teething problems. However, the fact that it drew more than 50 000 visitors during its four-day run bodes well for the pulling power of the brave new motor show concept. In a discussion I had with Konstantin von Vieregge, CEO of SA Shows Messe Frankfurt – which organised the event – he acknowledged that many things could be improved to make the festival even more attractive to visitors. “We are learning,” he said. “We will take a lot of knowledge from this show with a view to implementing solutions for the next… that I can promise you.” Interestingly, the re-imaged event – which replaced the traditionally formatted Johannesburg International Motor Show
– has already influenced plans for similarly styled automotive experiences in other countries in which Messe Frankfurt operates. Von Vieregge said senior executives from several of the organisation’s subsidiaries had attended the festival and had come away enthused by the prospect of arranging equivalent events in their countries under a new Messe Frankfurt brand name, Days on Wheels. “It’s an exciting development,” Von Vieregge said. “One of the most important aspects of a motor show or related event is brand building and this is where I believe the Kyalami concept proved to be a winner. There is no reason why the concept cannot be extended to other markets.”
According to Von Vieregge, one of the successes of the festival was the attraction it held for younger visitors, while exhibitors appreciated the diverse demographic mix. “Going forward we will enhance child-related activities to further pay tribute to this welcome trend,” he said. Though there were plenty of thrills to be had on the track at Kyalami, business conferences were also held at the event which offered a number of pointers to rates of change within the automotive industry. You’ll find reports of those discussions – as well as an overview of the show – in a section that starts on P20 of this edition. I trust that you will enjoy the coverage. Wynter Murdoch Editor
Wynter Murdoch, Editor
www.automobil.co.za
OCTOBER 2016
7
NEWS
SPEAK TO US RMI EXECUTIVES
hief Executive Officer: C Jakkie Olivier jakkie.olivier@rmi.org.za Chief Operations Officer & Human Resources Director: Jan Schoeman jan.schoeman@rmi.org.za Financial Director: Renee Coetsee renee.coetsee@rmi.org.za Company Secretary: Gary McCraw gary.mccraw@rmi.org.za
RMI BOARD MEMBERS
Jeánne Esterhuizen (President) Barry Canning (Vice-President) Ferose Oaten Jakkie Olivier Bruce Allen Lindsay Bouchier Pumza Gcanga Les McMaster George Nyabadza
RMI PARTNERS
SAMBRA Edwin Martin edwin.martin@rmi.org.za SAPRA Viv Corinaldi viv.corinaldi@sapra.co.za TDAFA, ACRA Hedley Judd hedley.judd@rmi.org.za
@AutomobilSA
TRAINING, TRANSFORMATION & ENTERPRISE DEVELOPMENT Marwaan Davids marwaan.davids@rmi.org.za SADFIA Louis van Huyssteen louis.vanhuyssteen@rmi.org.za ERA Pieter Niemand pieter.niemand@rmi.org.za
www.rmi.org.za
NAZA Julian Pillay julian.pillay@rmi.org.za MPEA, MIMA Erwin Stroebel erwin.stroebel@rmi.org.za MDA Jeff Molefe jeffrey.molefe@rmi.org.za
RMI4Sure 0860-104-202 RMI4Law 0861-668-677 RMI4BEE 0861-764-233 RMI4OHS 012-998-7139
RMI HEAD RMI HEADOFFICE OFFICE Danelle van der Merwe Brand and Communication Manager danelle.vandermerwe@rmi.org.za
DIRECTORS
Q&S, SAVABA, FRICTION STANDARDS Vacant
Neo Bokaba Transformation Manager neo.bokaba@rmi.org.za
MIWA Vishal Premlall vishal.premlall@rmi.org.za
011-789-2542 | www.rmi.org.za
NAAASP EMPOWERMENT Marwaan Davids marwaan.davids@rmi.org.za
Surrey Square Office Park 330 Surrey Avenue Ferndale Randburg 2194
NADA Gary McCraw gary.mccraw@rmi.org.za
RMI REGIONAL OFFICES
VTA Joy Oldale joy.oldale@rmi.org.za
8 - MAY 2015
Facebook.com/AutomobilSA
Highveld: Jeff Molefe jeffrey.molefe@rmi.org.za Randburg: 011-886-6300
TA
Vehicle Testing Association
Northern: Pieter Niemand pieter.niemand@rmi.org.za Pretoria: 012-348-9311 KwaZulu-Natal: Julian Pillay julian.pillay@rmi.org.za Durban: 031-266-7031 Eastern Cape/Border: Erwin Stroebel erwin.stroebel@rmi.org.za Port Elizabeth: 041-364-0070 Western Cape: Joy Oldale joy.oldale@rmi.org.za Cape Town: 021-939-9440 Free State/Northern Cape: Louis van Huyssteen louis.vanhuyssteen@rmi.org.za Bloemfontein: 051-430-3294
www.automobil.co.za
HOT STUFF
NEW PRODUCTS
Under-bonnet lighting Ring Automotive, a pioneer of LED inspection lighting for garages and workshops, has introduced a robust but stylish under-bonnet lamp designed for use in a range of vehicles, including cars, light commercial vehicles and 4x4s. Three LEDs provide an output of 1 000 lumens, and a long operating time allows full work-day usage. The head is adjustable so that light can be shone into the engine bay exactly where it is required. Colour balanced to exude a bright, white light, the lamp is manufactured from sturdy polycarbonate and aluminium. It is powered by a rechargeable 3,7-volt 10400mAh Li-ion battery that incorporates an illuminated battery status indicator and an AC mains adaptor. For further information contact Plus 4 Global Resourcing, tel 087 727 2206
Classic oils from Castrol
Brake discs from Safeline Safeline has launched a new range of brake discs to compliment the brand’s extensive line-up of OEM quality brake pads. The new products have been designed to fit popular vehicles such as Toyota’s Quantum, Hilux and Hi-Ace as well as Isuzu’s KB. “The Safeline brand has built up great equity over the last 20 years as South Africa’s safest brake pad. The addition of brake discs was a natural product range evolution. Safeline customers can expect the same level of quality and reliability from our brake discs as they have enjoyed from our brake pads,” says marketing manager John Macartan. The brake discs – which are G3000 certified – are available at leading automotive parts distributors. Additional part numbers are scheduled to be launched in coming months. “We are confident that the addition of compatible brake discs and brake pads will benefit our loyal customer base by offering a one stop shop brake fitment solution that is easily accessible through our established distribution network in Sub-Saharan Africa,” says Macartan.
www.automobil.co.za
A range of Castrol Classic Oils, suitable for use in cars and motorcycles manufactured before 1980, is now available in South Africa. Imported by Giovanni Schule and Paul Williams – well-known figures in South Africa’s automotive aftermarket – the range is packaged in Castrol Classic’s familiar green metal cans. “We have had outstanding response in South Africa and across our borders for the brand,” says Williams. The range of oils is produced in the UK by Castrol to original formulations and viscosities, but using latest technology. Historically, many motor manufacturers recommended Castrol by name in vehicle handbooks. “Today’s owners will be able to follow those original recommendations,” says Williams. The range caters for vehicles manufactured before 1980, and incorporates veteran, vintage and classic cars and motorcycles. Engine oils in the line-up include XL20W-50, XL30, XXL40, GP50 and R40, while gear oils extend to ST90 Monograde, D140 Monograde (API GL3), EP140 Extreme Pressure (API GL4) and EP90 Extreme Pressure (API GL4). Additional to the range is TQ-F Automatic Transmission Fluid. • For information telephone Giovanni Schule or Paul Williams at 011 460 1410.
OCTOBER 2016 -
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NEWS
Volkswagen expands Africa strategy
V
olkswagen is planning to start CKD production of the Polo Vivo in Kenya at the end of 2016. An agreement between the company and the Kenyan Government was signed last month in Nairobi. In a statement, Volkswagen described the move as an important step in engaging with emerging markets, using the right products and know-how for the region. The facility at which the car will be built – at Thika near Nairobi – represents the brand’s third African plant after the South African factory at Port Elizabeth and a production line in Nigeria.
Thomas Schäfer, managing director of Volkswagen South Africa and Uhuru Kenyatta, President of Kenya, after the signing of an agreement to start the production of the Volkswagen Polo Vivo in Kenya at the end of 2016
In association with local importer DT Dobie, the company expects to assemble up to 5 000 cars a year at the plant, which is operated by Kenya Vehicle Manufacturers (KVM).
At the signing ceremony President Uhuru Kenyatta said the investment by Volkswagen Group represented a milestone for his government’s push to grow the country’s manufacturing base.
“We are taking the successful Polo Vivo from South Africa to Kenya to leverage the enormous growth potential of the African automobile market and participate in its positive development,” Volkswagen SA’s managing director, Thomas Schäfer, said in the statement.
In terms of the agreement, Volkswagen will establish a training academy for plant workers initially focusing on the brand’s needs but later expanding to provide basic training for young people to learn general industrial skills.
He said the Polo Vivo was the best-selling car in the Sub-Saharan region which made it the ideal entry model for the Kenyan market.
According to Schäfer, Kenya plays a prominent role among East African nations and, with a GDP of some $63-billion, it is one of the strongest economies in the East African Community (EAC).
On-line parts from Mercedes-Benz
G
enuine parts for Mercedes-Benz cars, vans and trucks can be ordered online via a global, crossbrand replacement parts platform called partslink24. The recently introduced portal, which incorporates Mercedes-Benz’s Smart brand, consolidates Daimler’s parts divisions into a single entity and facilitates a uniform ordering system.
10 - OCTOBER 2016
“Kenya is also an important transit country for trade throughout East Africa. The good economic relations between Kenya and Germany also benefit from ongoing strategic political support,” he said. A long tradition links Volkswagen and Kenya: in the 1960s the Beetle was assembled in the country and Schäfer says the brand plans to review local production of further Volkswagen models should the new venture show positive development. Other manufacturers which build vehicles in the country include Isuzu, Toyota, Nissan and Mitsubishi.
According to a statement released by the company: “Partslink24 is independent and efficient: the portal enables independent garages to order genuine and reconditioned parts through authorised Mercedes-Benz dealers – around the clock, 24 hours a day, seven days a week.” Delivery is effected via the Mercedes-Benz distribution network. The market launch has already taken place in Germany and the Netherlands, with other markets to follow in due course.
www.automobil.co.za
More shows for Automechanika Johannesburg businesses operating in the automotive and transport environments in Sub Saharan Africa a significant boost.
Messe Frankfurt's Michael Johannes
A
utomechanika Johannesburg, one of Africa’s biggest trade fairs for the automotive aftermarket, has hit the expansion trail. The RMI-backed event, which is scheduled to take place at the Johannesburg Expo Centre from September 27 to 30 next year, will incorporate three related shows – Futuroad, a commercial vehicle expo; Scalex Johannesburg, a trade fair for the transport and logistics industry; and Reifen, a trade fair for the tyre industry.
“We believe the event will be particularly attractive for business people north of our borders since we’ll be offering four specialised shows at one venue over a four-day period. We expect a jump in visitors from outside South Africa compared to the number that visited Automechanika Johannesburg when it was a standalone show,” he said. According to Johannes, the new format has enabled the organisers, SA Shows Messe Frankfurt, to optimise synergies that exist between industry sectors served by the respective fairs.
Michael Johannes, vice president for mobility and logistics at Messe Frankfurt in Germany – which owns the Automechanika brand – made the announcement at a media conference held last month at the Festival of Motoring at Kyalami.
Futuroad replaces the Johannesburg Truck and Bus Show, which was previously colocated at the Johannesburg International Motor Show. “The change has been welcomed by the local truck and bus industry,” Otto said, adding that the expo would provide a showcase for associated service providers such as commercial vehicle body builders, suppliers of hoists, forklifts and cranes, as well as providers of tracking and telematics systems.
According to show director Philip Otto, the expanded concept is intended to offer
Equally, Scalex Johannesburg would be aimed at the logistics sector, which was
heavily dependent on road transport. “The sector is a key contributor to business operations in the supply chain and a crucial element for economic growth,” said Otto. “We are expecting the show to draw strong support.” The Reifen expo – which formed part of the inaugural Automechanika Birmingham show last year – was in the process of being co-located with all 15 Automechanika trade fairs around the world. According to Otto, the event aimed to provide a platform not only for an extensive range of tyres, but also for a wide spectrum of garage equipment and tools used by the wheel and tyre industry. As far as Automechanika Johannesburg was concerned, he said product groups had been redefined. Apart from traditional platforms that catered to sectors such as parts and components, repair and maintenance and car wash equipment, the 2017 event would include electronics and systems; accessories and customising; management services and digital solutions; vehicle care and reconditioning; safari and off-road vehicles, utility vehicles and trailers. “The Automechanika Johannesburg event will mark the fifth time that the trade fair has been staged in South Africa,” Otto said. “We are delighted that we have been able to put together this combination of related shows which will be an important value-add for both exhibitors and visitors.”
Electrifying the grid
A
intend to evolve into one of the leading premium car manufacturers in this field. By 2025, every fourth Audi should be an electric vehicle.
“Electric mobility is one of the key topics in our industry,” says Dr Stefan Knirsch, head of technical development at Audi. “We
“The first model for this is planned to be an SUV we’re going to present in 2018. In the light of these plans, adapting our motorsport programme and taking up a commitment in a fully electric racing series is only a logical move.”The 2016/2017 season Formula E season opens in Hong Kong on October 9.
udi has intensified its commitment to the world’s first series for fully electric race cars by increasing its involvement in the Formula E Team, ABT Schaeffler Audi Sport. In addition, the German-based manufacturer has announced plans to incorporate Formula E into a factory-backed motorsport programme from the 2017/2018 season.
www.automobil.co.za
OCTOBER 2016 -
11
Crime hits business
NEWS
C Giniel de Villiers and Dirk von Zitzewitz
Toyota's new Hilux Evo
rime against business is on the rise, says Richard Phillips, joint CEO of Cash Connect Business Solutions. Commenting on statistics released last month by South Africa’s Police Minister Nkosinathi Nhleko, Phillips said the upward spiral was not unexpected. “There were 19 698 robberies against businesses in the 2015/16 financial year – up 2,8% on the figure for 2014/15,” he said. “The highest reported cases were in Gauteng, KwaZulu-Natal and the Eastern Cape.”
Nasser Al-Attiytah and Matthieu Baumel
Rob Howie and Leeroy Poulter
Toyota changes Dakar strategy
S
ignificant changes have been made to Toyota’s strategy for Dakar 2017. Entered as Toyota Gazoo Racing SA, the team will field in the upcoming event three rear-wheel-drive vehicles that wear Hilux Evo branding. Though the new models are driven by a normally aspirated V8 engine similar to that used by 4x4 Hiluxes in this year’s race, the chassis has been completely re-engineered, with the powertrain now located between the axles instead of under the bonnet. Lighter than their predecessors by about 615kg, the revised models are also equipped larger wheels and tyres, onboard tyre inflation-deflation systems and offer significantly more suspension travel. “Essentially, this is our take on what a twowheel-drive Dakar challenger should be,” says team principal Glyn Hall. “We’ve taken all the testing and real-world experience we gained over the past five years with the four-wheel-drive Hilux, and repackaged it in the lighter, faster Hilux Evo.” Further, the team has acquired the services of newly crowned FIA Cross Country World Cup Champion, Nasser Al-Attiyah, and his
12 - OCTOBER 2016
navigator Matthieu Baumel, to compliment the tested pairings of Giniel de Villiers and Dirk von Zitzewitz and Leeroy Poulter and Rob Howie. Al-Attiyah was rated as the FIA’s top driver during 2015, and observers believe his inclusion bolsters the team's chances of taking victory in Dakar 2017. “We're looking forward to his input in the development of the new vehicle,” says Hall. He adds that for the first time the engine will be fitted with a restrictor of similar size to those used by main rivals Mini and Peugeot – 38mm – allowing the unit to breathe more easily. “We firmly believe in the Dakar Rally as a means to showcase our technological advances and the legendary toughness of the Toyota Hilux. The arrival of the new vehicle is the next step on this spectacular journey, and we welcome the Hilux Evo to our stable,” says Hall. Before being shipped to South American to compete in the Dakar at the end of the year, the new vehicle is scheduled to undergo tests locally and in Namibia.
According to Phillips, cash in South Africa’s retail sector continues to be a primary target of organised crime. He said the Consumer Goods Council had recorded more than 1 000 armed robbery attacks against retail members between March 2015 and February 2016, and over 400 burglaries in the same period – an increase of 62%. “The organisation now stresses the importance of protecting the retail environment since it accounts for 18% of the country’s GDP,” Phillips said. While bank robberies had decreased by 64% – with only six cases reported across the country – cash in transit robberies had risen by about 15%. “Organised crime remains very active in the cash economy. We believe that there has been at least a 35% increase in attacks against retail cash deposit machines and a marked increase in the use of explosives,” he added. Phillips warned that businesses that make use of traditional cash management systems and accumulate large sums of cash on site remained the most vulnerable. In his view, a robust automated cash management solution would provide the most effective deterrent to armed robbery, burglary, theft and cash losses. “Business crime statistics may very well increase again come 2017. Currently there’s little to indicate otherwise. But our retail sector can make a difference. By letting go of the old and embracing the most reliable technology available, it can expect a meaningful decrease in attacks against business.”
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Improving manufacturing efficiencies
F
ord’s vehicle production system has helped to make the brand’s plants in Silverton and Struandale among the most efficient, according to Ockert Berry, vice-president for operations at the Ford Motor Company of Southern Africa. “Ten years ago it took 60 hours to build a vehicle, whereas we now make much more complex models in Silverton in only 27 hours per unit on average,” he says.
throughput and using total cost to drive performance. “FPS is a structured system that results in a structured day for each team member who, if they stick to the rules, can deliver daily outputs that are in line with the requirements for each aspect of the scorecard,” Berry says.
The Ford Production System (FPS) – originally developed in 2006/7 – was implemented in South Africa in 2008 and is continually being refined. It focuses on value-added processes and standardisation as a means of improving productivity and quality levels, using a SQDCPME scorecard which rates safety, quality, delivery, cost, people, maintenance and environment. Key elements include effective work groups, zero waste, zero defects, aligning global capacity with global market demand, optimising production
Seat exec moves to Bentley
B
entley has appointed Dr Andreas Offermann as its new Member of the Board for Sales, Marketing and Aftersales, effective from November 1. He joins the company from Seat SA, where he held the role of Executive Vice President for Sales and Marketing. Offermann succeeds Kevin Rose who is retiring after a 30-year career with the Volkswagen Group, the last four of which have been with Bentley.
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Each employee on a Ford production line anywhere in the world has a worksheet which spells out how and why he or she needs to perform certain operations, while each operation has checks and balances to ensure it is carried out correctly. Every operator on the assembly line is trained to be able to carry out four different operations efficiently so they can stand in for absent team members when necessary. This multi-skilling also forms part of the empowerment process embodied in the FPS. Implementation of the programme has resulted in significant improvements in productivity and quality and the manufacturing operation in Silverton is now rated as one of the best in the Ford world.
Ockert Berry
Originally it targeted Ford’s Thailand operation as a benchmark, but now the Silverton factory is rated higher in most measurables than its original benchmark in Asia, says Berry.
Volvo joins forces with Uber
V
olvo Cars and Uber are to join forces to develop next generation autonomous driving (AD) cars. The two companies have signed an agreement to establish a joint project that will develop new base vehicles that will be able to incorporate the latest developments in AD technologies, up to and including fully autonomous driverless cars. The base vehicles will be manufactured by Volvo Cars and then purchased from Volvo by Uber. Volvo Cars and Uber are contributing a combined $300-million to the project.
Both Uber and Volvo will use the same base vehicle for the next stage of their own autonomous car strategies. This will involve Uber adding self-developed autonomous driving systems to the Volvo base vehicle. Volvo will use the same base vehicle for the next stage of its own autonomous car strategy, which will involve full autonomous driving. The Volvo-Uber project marks a significant step in the automotive business with a car manufacturer joining forces with a new Silicon Valley-based entrant to the car industry, underlining the way in which the global automotive industry is evolving in response to the advent of new technologies.
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Nissan and BMW on a charge
NEWS
N
issan South Africa and the BMW Group South Africa have introduced their first joint electric vehicle (EV) and plug-in hybrid electric vehicle (PHEV) charging stations in the Western Cape. The three stations – which offer fast direct charging – are located at the Victoria and Alfred Waterfront in Cape Town and are supported by Growthpoint Properties, which manages the complex. The motor companies last year signed a memorandum of understanding that will see them jointly install EV charging stations across the country’s main metropolitan nodes. The stations are intended to supplement those already in operation at BMW and Nissan dealerships. The project has already seen stations opened in Johannesburg at the Industrial Development Corporation in Sandton and in Pretoria at the Department of Environmental Affairs.
“We welcome the opportunity to partner with another pioneer to establish a wide electric charging infrastructure and, in doing so, drive the adoption of this ecofriendly technology,” says Mike Whitfield, managing director of Nissan SA.
The two companies are currently working on charging infrastructure at Brooklyn Mall in Pretoria and they are looking to add a number of smaller alternating current (AC) charging stations around Pretoria, Johannesburg and Cape Town.
Art on wheels
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wenty-five years ago Esther Mahlangu, a South African artist, was asked by BMW to paint a 525i sedan using the bright colours and unique ornamental shapes typical of Ndebele art, turning the vehicle into an iconic BMW Art Car.
South African artist, Esther Mahlangu
Now, for the second time, Mahlangu has joined forces with BMW and painted her characteristic designs on wood trim that adorns the interior of the brand’s latest 7-Series. To facilitate the process specialists at BMW developed white-coloured, finewood trim which Esther painted before the panels were sealed and installed in the vehicle’s interior. The one-of-a-kind car will be shown to the public for the
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first time this month at London’s Frieze Art Fair in Regent’s Park, where it will be auctioned for an art charity. Esther, 81, said: “To paint is in my heart and it’s in my blood. The way I paint was taught to me by my mother and my grandmother. When BMW sent me the panels to paint, I could see the design in my head and I just wanted to get started! My heart was full of joy!” The BMW Individual 7 Series by Esther Mahlangu is a six-cylinder, right-hand drive model that boasts an array of equipment from the comprehensive BMW Individual Collection. Apart from the artist’s paintwork, the interior features fine-grain Merino leather.
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NEWS
New head of electronics at Audi
D
r Thomas Müller, 45, has been appointed to succeed Ricky Hudi as Head of Electrics/ Electronics at Audi AG.
networking and is considered to be an expert in connected car technology. He started his career at BMW in 1999 and, 10 years later, was appointed director of the Group’s connected car division.
Hudi, who is leaving the company at his own request after a 19-year career, intends to establish his own technology firm that will consult for location platform entity HERE, in which Audi, BMW and Daimler have shares.
In 2012 he joined Volvo as vice-president of electrical and electronic systems engineering, later also taking responsibility for the company’s electric drivetrain division. He joins Audi on December 1.
Physicist Müller has comprehensive experience in electronics, IT and
One million subscriptions for Tracker
I
n a first for South Africa’s vehicle tracking and telematics industry, Tracker has announced that it has achieved one million active subscriptions. The company claims to have a market share of 40%. Wayne de Nobrega, CEO at Tracker said: “It’s been an amazing year for us and, despite the tough economic environment, we’ve continued to show significant growth in
Kyalami gears up for first race
T
he revamped Kyalami Grand Prix Circuit near Johannesburg has been certified by the Federation International de l’Automobile (FIA) as a Grade 2 race track, conforming to stringent international safety and quality standards – the only facility in Africa to have been awarded the grading. In his track report, FIA Formula One Safety Delegate, Charlie Whiting, said: “The track looks amazing and the attention to detail during the total refurbishment is second to none. I therefore have no hesitation in recommending that a Grade 2 circuit license is issued for the track.” Later this month the venue will host its first race meeting since the revamp started in 2015. Billed as a Motorsport Festival, the event will run from October 21 to 23, and will include various classes of racing, including motorcycles and single seaters.
our subscriber base, revenue and profit. “We attribute this to our remarkable and talented staff and our strong relationships with the insurance, dealer and original equipment manufacturer channels.” De Nobrega said the company was positioned to accelerate its local growth through new product and service offerings, but would also focus on global expansion going into 2017.
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OCTOBER 2016
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COVER STORY How OEMs Will Differentiate Their Brand In Future DESIGN & STYLING
DRIVING DYNAMICS
SAFETY
SUSTAINABILITY & ENVIRONMENT
AUTOMATED MOBILTIY
QUALITY & RELIABILITY
COMFORT & CONVENIENCE
COST OF OWNERSHIP
CONNECTED MOBILTIY
HEALTH, WELLNESS & WELLBEING
PRE 2000
PRE 2000
TODAY
TODAY
FUTURE
Martyn Briggs
FUTURE
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Embrace change or suffer the consequences – that was the automotive message from a host of speakers at last month’s CAR Conference at Kyalami’s Festival of Motoring
T
hanks to the digital revolution, the global automotive industry was evolving quickly, making it essential for motor businesses to embrace change or suffer the consequences. That was the missive delivered last month at the CAR Conference at Kyalami, part of South Africa’s Festival of Motoring. In an opening address, Martyn Briggs, an automotive analyst at Frost and Sullivan in the United Kingdom, spoke about megatrends in mobility, setting the scene for a number of presentations that followed.
20 - OCTOBER 2016
According to Briggs, the mobility industry was working towards a convergence of initiatives involving electric, connected and autonomous-drive vehicles. As a result, the automotive landscape was shifting gear. A key result was the creation of business platforms which leveraged information and data to offer improved services aimed at reducing costs, journey times and pollution levels, and which contributed positively to health and wellness. The underlying logic was that consumers were ready to change their mobility
patterns for a better alternative – especially in urban areas – by moving away from privately-owned cars towards increasingly multi-modal transport solutions such as on-demand shared mobility services available through smartphone apps. That’s one of the reasons, Briggs said, that OEMs were beginning to invest heavily in ride sharing and other service-related platforms, creating different types of vehicles to meet a variety of demands and developing new, more efficient ways to manufacture them.
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Chris de Kock
Shayne Mann
He predicted that, by 2020, the automotive industry would have moved to a 5G network in terms of vehicle connectivity, enabling it to harness mobility data which, in turn, would be monetised. “Meaningful data sets will generate incremental revenue,” he maintained. “The boom in the number of satellites being sent into orbit to enable 5G will make our cars cognitive and intelligent.” In terms of current trends, Briggs said digital dealerships using small showrooms in shopping malls – with only one or two cars on display and business concluded online – were proving to be increasingly successful in the UK. It was his belief, he said, that the trend would become global. “The internet and the availability of data are transforming the way we buy products,” he said. “People are thinking up smart ways of linking supply and demand without having to own any assets. The trend in mobility is away from ownership to access – and that goes for dealerships, too.” Another speaker, Shayne Mann, managing director of a brand experience company,
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reinforced the point. “Technology is disrupting every industry worldwide and motor retail is not going to be spared. Disruption is coming from online retail to driverless cars – and those who don’t learn to innovate now will find themselves left behind,” he warned. Mann, who has been involved in developing virtual automotive showrooms for local dealer groups, said it was time for a reboot in the retail motor space – not necessarily to throw away the expertise and physical footprint offered by traditional dealerships, but rather to re-imagine their role in an uncertain but exciting future. Chris de Kock, managing director of WesBank, one of the country’s leading vehicle finance houses which was the main sponsor of the Festival of Motoring, picked up the theme regarding the need for change. He said that the traditional linear processes of buying a car – search, sell, finance, buy – were inefficient, lacked personalisation and proved expensive for the customer. He said WesBank was considering various
Dave Duarte
digital technologies that promised to deliver a better experience. The need for change in the automotive retail space was reinforced by Dave Duarte, founder of Treeshake, a consultancy dedicated to growing digital marketing capability, who also served as the conference’s master of ceremonies. He set the scene by explaining that the growth towards a digital world in South Africa was driven by the fact that the number of active website users in the country amounted to 18-million people. He said a recent survey had shown that 45,9% out of 1 000 people locally would be willing to buy a car online and that only 17 people out of more than 4 000 interviewed in another research project had indicated that they were satisfied with the traditional car buying process – all the others wanted change. When it came to doing business online with potential customers, Duarte warned dealers that quick responses would be necessary. “They are not prepared to wait long for feedback to queries,” he said.
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COVER STORY
Whitfield outlines motor industry objectives
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outh Africa’s motor industry was on course to produce one percent of the world’s automobiles by 2020, according to Mike Whitfield, president of Naamsa and managing director of the Nissan Group of Africa. Addressing the CAR Conference at Kyalami, Whitfield said the country currently ranked 21st in the world in terms of vehicle production, manufacturing 650 000 units annually to account for 0,7% of total global output. “The industry’s objective is to lift the figure to 1% by 2020. Fortunately, we enjoy ongoing support and stimulation from the Department of Trade and Industry (DTI), highlighted by the Automotive Production and Development Programme (APDP) – which runs to 2020 – and its predecessor, the Motor Industry Development Programme (MIDP). “Both of the programmes have contributed to the local motor industry’s growing international competitiveness and have resulted in huge amounts of capital investment over the years,” he said. According to Whitfield, the DTI had already appointed a technical team to assist in the development of a post 2020 master plan that aimed to ensure the long-term sustainability of the sector in terms of policy and support mechanisms. Other objectives were to increase investment, production and exports while creating more job opportunities. Whitfield said the motor industry contributed 7,5% to the country’s GDP and represented a massive 33,5% in terms of manufacturing output. Accordingly, it played a vital role in the country’s economy.
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Mike Whitfield, President of Naamsa, addressing the CAR Conference
“The current business environment is both tough and complex with macro-economic factors such as high interest rates, a weak rand and ongoing fluctuations in the fuel price influencing the market,” he said. Other major influences he highlighted included rapid advances in technology, new players in the automotive sector – such as Uber, Google and Tesla – as well as changing consumer patterns.
When it came to state of the motor industry in other parts of Africa, Whitfield said there were challenges in terms of unclear automotive policies, strong used car markets, large numbers of grey imports and high interest rates. However, he maintained that there were also opportunities, including viable automotive assembly sectors and inter-regional trade agreements.
Discussing the shifting landscape in terms of vehicle technology, Whitfield focussed on electrically powered cars. He said while the take-up in South Africa had been slow, he believed the expanding network of charging stations being established jointly by Nissan and BMW would help to boost sales.
Whitfield summed up by echoing the thoughts of other speakers at the conference – that for South Africa’s motor industry to flourish it was vital that all players moved with the times in terms of innovation, new thinking, finding creative solutions and different ways of doing things.
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OCTOBER 2016 -
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COVER STORY
Thrills aplenty at Kyalami The inaugural South African Festival of Motoring, held at the iconic Kyalami racetrack, got the adrenalin pumping as it ushered in a new era of global interactive motor shows. Reuben van Niekerk reports
W
ith the demise of the Johannesburg International Motor Show, organisers decided to develop a new platform that would be tailor-made for the city’s rejuvenated Kyalami Grand Prix Circuit. Based on the successful Goodwood Festival of Speed, South Africa’s Festival of Motoring aimed to concentrate vehicle activities on the racetrack, while also showcasing new models and introducing food, fashion, music and other attractions to the automotive mix. The event took place over five days last month and attracted more than 50 000 visitors. The show’s new concept, backed by the RMI, meant visitors could interact with latest automotive technology in a much more tangible way than just looking at cars or sitting in them, as was the case with JIMS. They could now experience the machines in action around the racetrack. Queues of willing passengers waiting to go for a hot lap bore testimony to the new format’s popularity.
BMW M4 GTS
Ready to go... Beemer's M4 GTS in the pits
Jaguar F-Type SVR
Mercedes-Benz opened the event by inviting former F1 ace, David Coulthard, to chauffeur selected guests around the track at high speed in an AMG GT3 sports car, while many well-known local drivers performed a similar service for excited visitors for the full duration of the show. Toyota used the event to showcase its latest Dakar Rally contender, the mid-engined Hilux Evo. The company also launched its Etios Sprint and announced subtle changes to models in the Hilux and Fortuner ranges. Through video footage, visitors also got a glimpse of the brand’s C-HR, a new hatchback that features a 1,2-litre turbocharged petrol engine that produces
24 OCTOBER 2016
Volkswagen Tiguan
Heritage edition... Nissan Skyline GT-R
Interaction at the Volkswagen display
BMW M6 GT3 racecar
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Toyota Etios Sprint
Land Rover's Terrapod in action
Datsun Go Plus
Toyota C-HR
Nissan GT-R
Land Rover Evoque Convertible
84kW and 185Nm. The model is due for launch in the first quarter of next year. BMW showcased a number of special models including the 760Li, M3 30 Jahre and the M4 GTS. There are only 700 units of the latter model worldwide and all 23 allocated to South Africa have been sold. Performance figures of 3,8 seconds to 100km/h thanks to 368kW and 600Nm bear testament to the thrills the show car produced on the track. I was afforded an opportunity to take the M4 GTS around Kyalami in a sunrise session and the car really impressed. A combination of less weight, extra power and performance brakes and suspension transform the car into a serious track weapon, but also one that is easy to drive fast. The steering is so much better than that of the standard M4, with the car having been set up so that it turns in effortlessly. Also on display was the BMW 760Li with its V12 engine, producing 448kW and 800Nm, and X-drive system allowing this 7-series to get to 100km/h in just 3.7 seconds. Equipped with a very high level of specification this model will sell for R2.6 million when it goes on sale locally next year. BMW also hosted Schubert Motorsport, which runs a M6 GT3 in international GT events, the model at Kyalami having
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recently won the 24 hours of Spa. In the hands of BMW works driver Jens Klingmann, the vehicle set the fastest time for GT cars at the local circuit – 1:41. I was privileged to go around the circuit with Klingmann and the levels of grip, acceleration and stopping power of the M6 was mind blowing, the driver and car surpassing any benchmarks that I have previously experienced around the track. The big star on the Volkswagen stand was the new Tiguan, which represents a completely new design character for the brand’s SUVs. Striking proportions combined with a clear commitment to sophistication and authority are apparent in details such as the horizontal alignment of radiator grille and headlights, and the higher waist line compared to the previous model. The Tiguan is currently available with a choice of 1,4-litre turbocharged engines while 2,0-litre petrol and diesel derivatives will be added to the line-up in 2017.
supercharged V8 and delivers power and torque ratings of 423kW and 700Nm. Along with a host of Skyline heritage models, Nissan showcased its latest GT-R. The new model offers a range of styling, mechanical, luxury and performance upgrades that make it an accomplished, everyday supercar, with more power on tap at mid- and high engine speeds. It, too, drew crowds of visitors for thrilling, round the track rides. Next door, Datsun expanded its model range by unveiling Go Plus and Go Plus panel van derivatives. One of the features of this inaugural Festival of Motoring was the celebration of 120 years since the first motor car arrived in South Africa. To this end there were more than 100 exotic supercars and collectable classic models on show.
Land Rover unveiled its Evoque Convertible, the model combining bold design with a comprehensive level of luxury specification and a sophisticated folding roof to create a no compromise, all-seasons convertible.
With the main circuit, dynamic handling circuit and 4x4 track operating at full capacity there was no shortage of exciting opportunities for visitors while a beer garden with live music contributed to the festival atmosphere and was a welcome respite for tired feet and adrenaline drained bodies.
At sister brand Jaguar, the covers were lifted on an F-Type SVR, billed as the company’s fastest and most powerful series production road car. The model is powered by 5,0-litre
Mark your calendar for 30 August - 3 September 2017 when the event returns to Kyalami under a new Days on Wheels banner.
OCTOBER 2015 -
25
WORLDSKILLS
Skills in the spotlight For WorldSkills hopefuls, the road to the finals in Abu Dhabi started last month in Rosslyn. Reuben van Niekerk reports
T
he joint provincial regional competition for WorldSkills automotive categories was held last month at the AIDC’s Gauteng Automotive Learning Centre in Rosslyn, near Pretoria. Forming part of the organisation’s Open Week, which was run in collaboration with WorldSkills, the competition helped to demonstrate how strategic partnerships were needed between industry stakeholders and Government to create an environment to stimulate social enrichment and economic growth in Gauteng. In addressing the socio-economic challenges that face South Africa, Open Week focused on SMME and entrepreneurs while taking cognisance of basic business imperatives. The four-day long event, which allowed visitors a first-hand look at the AIDC’s
26 OCTOBER 2016
state-of-the-art facilities, provided a perfect platform for WorldSkills. The bi-annual competition is the largest vocational skills event in the world, with 50 different categories involving competitors from around the globe represented at the finals. The RMI is at the forefront of a campaign to champion automotive trade skills among the country’s youth and the Organisation’s involvement in WorldSkills forms a significant part of that strategy. The RMI partners with like-minded industry associates to select and prepare a team of apprentices to represent South Africa at the WorldSkills Finals, which are scheduled to take place next October in Abu Dhabi. Successful candidates from regional competitions will compete in Durban early in 2017 for an opportunity to represent their country at the international event.
Before travelling to Abu Dhabi, they will receive guidance and undergo tutoring from experts in particular fields so that they can be adequately prepared for the finals. In the automotive sector, competitors from provinces all around the country – excluding the Western Cape, which will hold its regionals later – contested the car painting, autobody repair and automotive technology skills divisions. In the autobody repair category, participants had to demonstrate their skills in paintless dent removal as well as the patching and welding of sheet metal panels. Ntsako Vuma and Bongani Nkosi, both representing Midrand-based Auto Body Specialists (ABS), earned themselves a place at the national competition. SAMBRA, together with two of its members, assisted with the organisation of the competition. In the car painting category it was encouraging to see an increase in the number of female
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In the Automotive Technology category Thuven Muniappen, Branden Pillay, Yaseen Ebrahim and Wade Schutte earned themselves a place in the final
Livhuwhani Netshituni, Pearl Khumalo, Dean Cahoon and Callum Pedzinsky were successful in the Car Painting category
contestants. Women are perceived to be particularly suited to the trade as they are good with detail and colour perception. Contestants in this category competed by preparing and repainting body panels such as doors. Chosen to compete in the nationals were Livhuwhani Netshituni of Cornright Panelbeaters, Pearl Khumalo of South African Airways Technical Division, and Dean Cahoon and Callum Pedzinsky of Porsche Centre. Participants in the automotive technology category completed a number of tasks encompassing a range of components that included an engine block, differential, cylinder head, gearbox, steering box and EFI unit. Four technicians were chosen for the national finals: Thuven Muniappen, Branden Pillay, Yaseen Ebrahim and Wade Schutte.
Ntsako Vuma and Bongani Nkosi, earned themselves a place at the national competition in the Autobody Repair Category
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Marwaan Davids, Director of Training, Transformation and Enterprise Development at the RMI, said that while there was no doubt that South Africa suffered from a shortage of skills – especially in the automotive sector – competitions like WorldSkills were important from a development perspective.
“They allow artisans to measure themselves against their peers, see how they shape up, learn in the process and ultimately improve their skills. They can then take these back to their workplace and pass on their knowledge to colleagues in the workshop,” he said. Davids said the competition would not have been possible without the support of South Africa’s automotive aftermarket, which contributed sponsorship worth R1,8-million to the event.
Companies and organisations involved included the AIDC, WorldSkills SA, the Motor Industry Staff Association (MISA), merSETA, Aer-O-Cure, Nissan, Iveco, Ford, BMW, 3M, Gondolier, BASF, Imperial, Barloworld, Tshwane South TVET College, Gert Sibanda TVET College, the Provincial Artisan Development Steering Committees, Technicolour, Global Autobody, South African Airways, Autobody Specialists, Dent Digest SA, Leaderquip, MIBCO, Directech, Guardrisk, Triple-E Training, Moto Health Care, Technica (AAAS), the Order of Saint John, Commerce Edge and Pert Industries.
OCTOBER 2016
27
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OCTOBER 2016 -
29
INSIDE LINE
The Chinese plan for Coega An investment of R11-billion by Chinese manufacturer Beijing Automotive Industrial Company to build vehicles at Coega, near Port Elizabeth, represents the biggest single outlay ever in the local motor industry. David Furlonger reports
D
iplomacy can be a tortuous process. The right people must be acknowledged in the right way, with the right words, and in the right order. There can be no short-cuts. Hence the programme at the recent sod-turning ceremony for the R11-billion greenfield Chinese vehicle manufacturing plant in the Coega industrial development zone, near Port Elizabeth, saw every Chinese and South African government official – whether national or local – scrupulously recognised by every speaker. So, too, were representatives of the two shareholders – Beijing Automotive Industrial Company (BAIC) and South Africa's Industrial Development Corporation (IDC). Each speech, in English or Mandarin, was then translated into the other language – sometimes phrase by phrase but occasionally in 10-minute blocks. When it came to official photos of the sod-turning itself, the same determination not to cause offence was on show. So many people were given shovels and asked to turn over the earth that onlookers wondered if, left alone for a couple of days, they might not be able to dig the foundations for the entire 48-hectare site.
30 - OCTOBER 2016
Still, this was an important event. In straight cash, the R11-billion is the single biggest investment ever in the local motor industry. In real terms, of course, BMW, Ford, General Motors, Mercedes-Benz, Nissan, Toyota and Volkswagen have spent considerably more down the years. But BAIC becomes the first mass-production newcomer for over 40 years. Other companies that have set up assembly operations since then have been truck and bus companies producing limited numbers and relying primarily on imported kits rather than building from scratch. The BAIC plant, in which the IDC is a 35% shareholder, is the Chinese company's first full-scale vehicle manufacturing operation outside China. It will eventually have annual capacity for 100 000 vehicles. The first phase of the Coega project will see R4,2-billion spent on getting to 50 000 units by 2022. The remaining R6,8-billion investment will aim at raising that number to 100 000 units by 2027. The plant will start with small cars, add sports utility vehicles (SUVs) later, and then eventually build one-ton pick-ups, or bakkies.
But will there be demand for that many? Officials say the plan is to sell about 40% of production in South Africa and 60% to export markets, mainly in Africa. State-owned BAIC is a significant player in China, where its foreign partners include Hyundai and Mercedes-Benz. But the international reputation of Chinese companies' own products – rather than those of their partners – is not encouraging. Just as Japanese and Korean car brands overcame early misgivings about their quality, few doubt Chinese companies will also eventually take their products up to world-class standards. The question is: when? BAIC intends to begin commercial production of cars at Coega in early 2018, so it needs South Africa’s car-buying public to know and
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INSIDE LINE
trust the brand by then. The company has begun importing vehicles to the country and these will go on sale by the end of the year. A dealer network, initially comprising 25 outlets, is being established nationwide under the guidance of John Jessup, former head of sales and marketing at BMW SA and Nissan SA. He is supported by Johan Kleynhans, with whom he worked closely at both companies. The main export targets, predictably, will be other African countries. BAIC officials say they will set up sales networks across the whole continent, not just in sub-Saharan Africa. Other export markets are being considered but, at this stage, there is some uncertainty about which they are. Some officials identify Australia and South America, others say these are not on
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the radar and that the Middle East countries are more likely.
Programme (APDP), which launched in 2013 and runs to 2020.
However, there does appear to be unanimity on selling to the European Union, where locally-built vehicles enjoy duty-free access as long as a minimum 60% of their ex-factory value is sourced from South Africa. BAIC’s R11-billion outlay includes the creation of a components supplier park near the new assembly plant but, as other motor companies will attest, it takes time – possibly years – for local content to reach target levels.
In order to access the full raft of benefits – including a refund of up to 30% of the investment – BAIC needs to build at least 50 000 vehicles annually. Until it does – which means 2022 at the earliest – it will get only a percentage of incentives.
Chinese officials say they are fully aware of short-term challenges – including the fact that Coega will enjoy only limited support from government’s incentives-driven Automotive Production and Development
An official says: "We have known this from the start but we are not taking a short-term view. Coega is a long-term investment in South Africa and Africa."
David Furlonger is the industrial editor of Business Day and Financial Mail
OCTOBER 2016 -
31
BUSINESS
Secrets of sales success What separates successful salespeople from the alsorans? Ross van Reenen offers some pointers
I
Ross van Reenen
n John Fenton’s book, CLOSE! CLOSE! CLOSE! he writes: “Nothing, nothing happens until a sale is made. Regardless of your systems, IT, admin, strategy, structures, HR – nothing will happen if somebody doesn’t sell something somewhere, which will simply result in there being no business.”
Many of my MBA students ask me: “What is the single most important mechanism that will make a company successful?” The answer is very simple – SALES! We can discuss all the business models in the world, from Michael Porter’s, Competitive Advantage right down to Abraham Maslow’s Hierarchy of Needs. If you don’t make more sales than your costs in your organisation, you are heading for serious trouble. Either you cut costs dramatically to get to breakeven or you sell yourself past breakeven point. There is absolutely no other alternative. I recently gave a seminar on behavior with specific reference to sales with the heading: The way you think determines the way you sell. In other words, constructive thinking. For many, many years conventional sales methodology has concentrated mainly around issues of time management, prospecting, handling the client’s objections and closing techniques in order for salespeople to be successful. Leading research psychologists have discovered that successful salespeople are
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more characterised by their constructive thinking styles than by their sales skills. A British study conducted by Verax Ltd with luxury vehicle salespeople, showed that their success was directly correlated and interrelated to constructive thinking styles. The difference between this type of salesperson and the conventional salesperson was that high-performing salespeople saw themselves as: • Achievement orientated; • Very competitive; • Were perfectionist orientated, and • Humanistic and incredibly helpful. Less effective salespeople saw themselves as: • Socially orientated; • Great conversationalists; • Passive-defensive; • Dependent to a large extent on others. Patrick Martens describes the critical role which thinking styles and behaviours play in determining sales success. He reiterates – through his study of vehicle dealer salespeople – the incredibly important and influential effect that corporate culture has on successful salespeople. Where vehicle dealer sales managers encourage and revive constructive patterns of thinking behaviour among their salespeople, sales performance reaches optimal levels, which again proves that culture will always set the tone for the preferred levels of individual efficiency, effectiveness and performance – which, inevitably, leads to constructive thinking styles in selling. Rick Warren notes: “The way you think determines the way you feel, and the way you feel determines the way you act.” In his book, Constructive Thinking – Your Elevator to Success, Dr Seymour Epstein of the University of Massachusetts,
researches the thinking styles of highly successful salespeople. It is clear from his study that super achievers think totally differently to average achievers, with nine key differences. I will give a very short overview of these super achievers as documented by Dr Epstein: 1. They think in ways that facilitate effective action immediately. 2. Their thoughts are more focused on the task at hand and they simply do not allow their thoughts to drift to unpleasant events of the day or past. 3. They do not worry about a negative situation, they move on. 4. These salespeople are less sensitive to disapproval and rejection. They simply persist. 5. They believe failures are an important source of learning. 6. Super achievers refuse to equate failure with low self-esteem or self-worth. 7. Constructive thinking becomes a part of their Selling DNA, and they see the world in a healthy and realistic perspective. 8. They welcome challenges with optimism and without fear. 9. Constructive sales thinkers know their levels of thinking and their levels of success, understanding the importance of closing the deal and not falling prey to becoming a conversationalist. Ignore the importance and proper training of salespeople in your organisation; ignore the importance of constructive thinking, and the outcome for your business will surely be calamitous and catastrophic. • Ross van Reenen is an academic, writer and businessman. His bestselling business book From Locker Room to Boardroom – Converting Rugby Talent into Business Success, became an immediate best seller; jumping to Number 1 on Exclusive Books' Bestseller List within 19 days of its release.
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MAY 2016 -
33
RMI ASSOCIATION
MIWA in perspective The Motor Industry Workshop Association (MIWA) is the largest association within the RMI, representing over 2 400 independent workshops. The association’s director, Vishal Premlall, puts into perspective some of the challenges that the body has addressed this year, and highlights trends in the auto industry that are advantageous to MIWA members
The Collective
Regulatory
• 2 500 strong membership • Lobbying • MIBCO representation • The workshop meeting platform • Wage negotiations and bargaining
• Free labour advice • Representation at CCMA, DRC and Labour Court • Investigate workshop removals from warranty panels • Assistance with complaints lodged at MIOSA • Access to legal opinions like storage fees / uncollected property • SABS & NRCS representation • Deal with unscrupulous dealers via the ethics committee
Education • Master technician programme • Up to date info via newsletters and website • IR seminars • MerSETA and NETC representation • OHS training seminars
Financial • Access to warranty/government fleet work • Moto Health Care & Provident Fund board representation • Negotiate group discounts on quality parts • Research & Development on value added business tools to improve your bottom line • Business's mentoring & upliftment
Consumer confidence • Developing MIWA as the trusted brand to look out for • Championing Right to Repair in SA • Audit workshops awarding 1-5 star ratings • Develop Master Technicians
Benefitting from consumer trends
W
ith new car sales at an alltime low in South Africa, the resultant effect on workshops has been noticeably positive. Consumer spend is under pressure in the present constrained economy, and many vehicle owners are holding onto their cars, bakkies and trucks for longer periods.
34 - OCTOBER 2016
Many of these vehicles are in need of service, maintenance and other repairs, auguring well for the sustainability of aftermarket workshops since the trend assists in re-igniting the long-lost attribute of consumers seeing great value in the repair alternative.
So, the more consumers shy away from new vehicle finance agreements, the more workshops are likely to benefit as a result. Accordingly, MIWA remains committed to uplifting the vehicle repair sector with specific emphasis on the development of non-MIWA workshops in need of formalisation, and helping one- and two-
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star MIWA-graded workshops to reach four- and five-star status. We are confident that our efforts will aid in reducing the annual number of workshop closures – and we will continue to strive towards that objective by promoting the need in the sector for ongoing education, technical skills, direct and indirect mentorship, collaboration and partnerships with various stakeholders.
r Right to Repair gains momentum Hot off the press is the news that the Right to Repair (R2R) campaign has formed a steering committee within MIWA, and a host of meetings have already been held with a number of stakeholders. With more and more consumer and business awareness being created for the campaign in South Africa, so the need has increased to set all other related wheels in motion. While historically the focus has been to keep industry abreast of R2R developments, more recent consumer focus has triggered interest, creating widespread discussion on the topic. On the international front we see more and more countries joining the global R2R coalition – and the development bodes well for the campaign in South Africa. It indicates that the automotive retail repair sector worldwide is due for a long-deserved overhaul.
r Vehicle recalls – why so many unsafe vehicles remain on our roads The number of vehicle recalls over the past decade has increased significantly. Unfortunately, the number of owners who bring in their cars for corrective repairs is nowhere near where it should be – meaning that there are potentially millions of defective vehicles on South Africa’s roads.
The R2R campaign advocates that information regarding recalls – as well as information needed to repair the vehicle – is made available. MIWA’s graded aftermarket workshops have the ability to service a wide customer network, ensuring that affected cars are rectified to the exacting standard as required by the recall.
Over the last few years several leading car brands have announced local or global recalls for safety critical aspects such as airbags, brakes, steering wheels and more. So why the shortfall on recall repairs? There are several reasons, some of which include dealerships not being able to track down owners; parts being in short supply or repairs being restricted to dealers only. As it stands, customers whose vehicles are out of warranty – and who are not in communication with dealerships – often have no idea when a product recall takes place. MIWA’s contention is that the aftermarket workshop industry deals with many of these out of warranty vehicles and therefore could assist in reaching as many affected cars as possible.
r MIWA membership grows MIWA membership has maintained steady growth year on year with membership as at August 31 reaching a healthy 2 470 workshops – up from 2 410 in 2015. Though it is inevitable that there will always be a drop off in membership due to businesses closing down – as was the case this year in the Eastern Cape – MIWA is proud to have been able to keep the association’s overall growth path on an upward trajectory.
Vishal Premlall, Director of MIWA
www.automobil.co.za
OCTOBER 2016 -
35
TECHNICAL INSIGHT MIWA growthgrowth r MIWA Region BLOEMFONTEIN EASTERN CAPE GAUTENG KZN PRETORIA WESTERN CAPE TOTAL
Active MIWA Members as at 31 August 2015 138 193 667 491 448 473 2410
Active MIWA Members as at 31 August 2016 139 190 676 511 465 489 2470
Therefore, we strongly believe that the answer to safer cars on South Africa’s roads – and more effective implementation of recall notices – lies in allowing the aftermarket access to the necessary information.
contract extends to more than 116 000 State vehicles, with about 1 000 MIWAaccredited workshops actively participating in and benefitting from the agreement.
r RT46 contract a win for MIWA
Following implementation of the RMI’s project renewal some years back, the Organisation’s New Thinking Model has been introduced and its AGILITY concept takes cognisance of evolution in the business world and adapts accordingly to stay relevant.
members Over the years, MIWA has formed many fruitful relationships with warranty companies and other industry specialists. Most recently, the association – through the RMI – signed an agreement with Transit Solutions which relates to Government’s RT46 contract involving the maintenance and repair of State vehicles. The agreement represents great value for MIWA workshops. The RT46
r MIWA proves its AGILITY
Basically, the model moves away from the historical regional office focus to a national association focus. MIWA will now deploy specialists in virtual offices around the country, with a view to facilitating a far greater personal reach into workshops.
The MIWA focussed specialists will be equipped and trained with skills that include business mentorship, up to date information regarding the association, valueadds, OHS and business and related services. For MIWA this is great news and we see only value going forward.
r A word of thanks We are grateful for the hard work, dedication and wisdom of the MIWA team comprising the MIWA National and Regional Executive committees, the National Director, the MIWA PA, the Audit team, the MIWA PR team and the RMI staff. The MIWA team has worked hard during the last 12 months to drive strategic objectives and the results of these efforts are imminent. It is clear that consumer confidence in dealing with MIWA workshops is at an all-time high. We are further grateful to all workshops that make a dedicated effort to attend MIWA regional meetings – your input is always valuable. Lastly, we thank aftermarket workshops for contributing positively to the growth of MIWA this year and look forward, with great anticipation, to the ensuing year.
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RMI UPDATE
GUD renews Sharks Academy sponsorship
T
he partnership between GUD and the Sharks Academy is in its fifth year. Fifty rugby and soccer bursaries – which include an educational qualification at a tertiary institution – have been awarded to talented players from previously disadvantaged communities since 2012. “Being a Durban based company we are huge supporters of the Sharks and are proud to be associated with the Sharks Academy to help to uplift the next generation of South African sports icons,” says Red Shuttleworth, CEO of GUD Holdings. The academy has produced a number of rugby superstars, among them Pat Lambie and Beast Mtawarira.
GUD Holdings executives present a cheque to Etienne Fynn, managing director of The Sharks Academy (2nd left)
RMI at the Festival of Motoring work with the motor industry’s business community as well as the public. According to Brand and Communication Manager Danelle van der Merwe, the RMI’s message was well received by the business sector, resulting in a number of appointments being made at which the benefits of joining the Organisation will be further explored.
T
he RMI’s display at last month’s Festival of Motoring at Kyalami provided a good platform for the Organisation’s representatives to net-
38 - OCTOBER 2016
“We were also able to discuss with members of the public the advantages of using RMI accredited outlets for a wide range of vehicle services, highlighting the Organisation’s Code of Conduct and adherence to top standards and quality workmanship. “Overall, the response was positive. We are pleased to have been able to participate in the show.”
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Transformation initiative launched
T
he National Association of Automotive Component and Allied Manufacturers (NAACAM) held Dave Coffey… its annual general “Transformation is vital” meeting last month at the inaugural Kyalami Festival of Motoring.
implemented by the Department of Trade and Industry.
proactivity in getting to the updated B-BBEE targets,” he said.
In his address Coffey reiterated NAACAM’s commitment to aiding government’s drive to increase levels of true transformation in the automotive sector. He said he believed many companies were struggling to adapt due to a lack of awareness and a dearth of best practice examples.
Coffey added that NAACAM would continue to play an advocacy role in addressing members’ concerns once all avenues regarding compliance had been explored.
The association’s president, Dave Coffey, used the opportunity to launch a programme of activities to drive NAACAM’s transformation efforts in the sector – a key consideration since many member companies have been slow to adapt to the new B-BBEE codes
“To this end, a detailed research and information dissemination process is underway. Workshops will be held from the end of the month in all major auto manufacturing regions across the country. Members are encouraged to participate and increase levels of
He also used the AGM to brief members on various other challenges and opportunities facing the sector, update them on the 2035 automotive masterplan process, as well as to formally introduce the incoming executive director, Renai Moothilal, and pay tribute to outgoing advisor Roger Pitot for his contribution to the association.
Federal-Mogul establishes SA brake test centre if all imported products conform to all of the necessary requirements. “We therefore decided to take the lead by extending our own testing capabilities in this regard.”
T
he Federal-Mogul Motorparts Braking Division Test Institute in Prospecton, Durban, has been accredited with ISO/IEC 17025:2005 for Performance and Safety Testing by the South African National Accreditation System (SANAS). This means that the centre is recognised as a SANAS accredited test laboratory for the testing of light vehicle brake pads and commercial vehicle linings to South Africa’s Regulatory Braking Standards (SANS 20090:2010). SANAS was established for testing laboratories to achieve national and global recognition as well as to achieve conformity with international standards. According to Test Centre
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General Manager Mervin Paideya, the main driver for pursuing accreditation was to promote safety in the South African automotive braking sector. “All friction materials have to comply with local braking regulations – SANS 20090:2010 – which have been established by the National Regulator for Compulsory Specification (NRCS), which is affiliated to the Department of Trade and Industry.
While the main aim of the Prospecton Test Centre is to ensure Federal-Mogul itself is compliant in terms of all the regulations, it will also commence testing for the open market in the near future. “I think that while we still have to investigate what the standards are in the Southern African Development Community region, our long-term goal is to introduce this testing capability into the broader Southern African market,” said Paideya.
“We needed to prepare a policy system that had to be in place and implemented in terms of our testing requirements. Faced with growing levels of imported components, there were questions raised about certification and accreditation and it is the mandate of the NRCS to ascertain
OCTOBER 2016
39
RMI UPDATE
Automechanika Frankfurt sets records
W
hen Automechanika Frankfurt opened its doors last month, the 24th edition of the trade fair broke a variety of records. The number of exhibitors had increased from 4 660 in 2015 to 4 820, while the number of exhibitors from foreign countries had increased from 74 to 76. The fair covered 305 000 square metres – occupying the entire Messe Frankfurt exhibition area – and incorporated new areas of focus among traditional parts, accessories and equipment displays. Detlef Braun, President and CEO of Messe Frankfurt, said the show served as a barometer for the automotive sector – and the top position of the retail trade within the segment was reflected in the new records. According to the Institute for Retail Research in Cologne, business sectors that were represented at the fair accounted for total revenues of about €1,35-trillion (about R21,71-trillion) in the European Union’s 27 countries in 2015, up 4,8% compared with figures for the previous year. They included suppliers of original equipment – encompassing vehicles, components, accessories and tyres – as well as retailers and service providers in the maintenance and repair industry. Major topics covered at the show included future concepts of mobility and modes of transport, including corresponding
40 - OCTOBER 2016
services and workshop solutions that would be needed to keep evolving forms of transport maintained. “The entire motor-vehicle trade is keeping a weather-eye open. Many of our customers, who work in the field of motor-vehicle parts, the retail trade and the workshop industry, were here to get to grips with new products and new areas of business,” said Braun. He added that against this background, Messe Frankfurt had invested in some new events at this year’s show and would be spreading its wings a little in future as far as topics and formats were concerned. “We are thinking beyond the automotive aftermarket and are extending our portfolio to include conferences, roadshows and festivals for the whole automotive sector, including transport and logistics.” One of the new series of conferences was, for example, an international roadshow dubbed Connected Mobility, which was launched at Frankfurt with further sessions planned for Automechanika Shanghai in December and Automechanika Austin in March next year. Braun said Messe Frankfurt had also introduced a number of new shows to the Automechanika portfolio, including the Automotive Engineering Show in India, the Futuroad Expo in Johannesburg and Comtrans in Moscow, as well as the
logistics fairs, Materials Handling and Scalex. In two years' time, to coincide with the 25th edition of Automechanika Frankfurt, the Reifen Expo – a tyre show – will be colocated with the event for the first time.
Automechanika Frankfurt featured a number of presentations related to the future of the motor industry, including one which saw Teradata GmbH, a specialist for big data analytics solutions, the German Automobile Club and the International School of Management (ISM), team up to deliver the results of a recent survey which canvassed more than 160 experts in Europe. Findings included: • OEMs will focus their attention on the holistic mobility management of their customers, as well as on research and development; • Aftermarket businesses will benefit from increased connectivity, with cars automatically arranging servicing and maintenance schedules at designated workshops; • To accommodate increased workloads, suppliers and workshops will have to automate spare part requirement forecasting and planning processes; • The industry’s digital maturity is generally low, with suppliers just beginning to investigate digital services as a revenue stream.
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Joining forces with the IMI
T
he Institute of the Motor Industry (IMI) has confirmed that it will be partnering with the Automechanika brand to raise awareness of the importance of vocational skills and training in the automotive sector.
The aim will be to provide informative seminar sessions with a view to promoting and developing worldclass skills and training programmes across
the globe. Making the announcement, Herbert Lonsdale, IMI’s International Manager, said: “Automechanika has always sought to bring innovative and important topics of interest to all its visitors throughout its events.
training, as well as recognising the talent and skills already working within the sector.”
Michael Johannes, Brand Manager for Automechanika, said the advancement of professional development was a priority “This partnership underlines both for the motoring industry. “With the organisations' commitment to best practice IMI we have found a highly experienced and skills development throughout the partner that will enable us to forge ahead international automotive supply chain with our plans for this very important and aftermarket by increasing vocational subject,” he said.
Bridgestone celebrates 80th milestone
L
ast month marked 80 years since the first Firestone tyre to be manufactured in South Africa rolled off the assembly line at the company’s factory in Port Elizabeth. The factory was opened in 1936 by Harvey Firestone Jnr together with the facility’s first managing director, John Cohill. A year earlier, Harvey had paid £750 for the six-hectare site on the corner of Kempston and Harrower Roads, on what was then the outskirts of the city. The original production capacity of the factory was 350 car tyres a day, manufactured by 150 employees. Firestone SA became part of Bridgestone, the world's largest tyre manufacturer, in 1997, and is one of only a few companies which can boast an unbroken 80-year history of manufacturing in South Africa. Today, Bridgestone South Africa’s PE plant covers 43 000 square metres and employs over 350 people. It has a capacity of 800 tyres a day, ranging from 10kg front tractor tyres to earthmover tyres weighing up to 800kg. “Bridgestone's PE plant has been a cornerstone of the South African motor industry,” said plant manager, Keith
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Gibbs. “We have provided employment for generations of Port Elizabethans and led the way in tyre manufacturing quality and process control.” Apart from being the only tyre company to manufacture bias truck tyres locally, Bridgestone also has a second plant, based in Brits, which opened in 1971. “Bridgestone’s South African plants are supported by a vast sales network,
including nearly 260 Supa Quick branches,” said Bridgestone CEO, Gavin Young. “Our commercial arm helps corporate customers select and maintain tyres for both light and heavy goods vehicles as well as for the mining industry. “We are fully committed to South Africa and look forward to many more years of producing quality tyres in the country,” he said.
OCTOBER 2016 -
41
RMI UPDATE
BAD HABITS can be blinding Last month marked Eye Safety Awareness Month in South Africa, with Rand Mutual Assurance urging business owners to promote eye care in the work place
E
yes are without a doubt one of our most precious assets. They allow us to perform many valuable tasks and to observe precious moments with family and friends. However, the importance of eye safety, especially in the workplace, is often overlooked and, as a result, many South Africans sustain life altering eye injuries every year. September saw the launch of Eye Safety Awareness Month in South Africa and Rand Mutual Assurance (RMA) urged employers and employees to emphasise and prioritise eye safety in the workplace. “Eye injuries at work can largely be prevented through the use of proper equipment and implementation of safety regulations,” said Dr Deodat Kritzinger, General Manager: Medical at RMA. “Even though eye safety regulations are in place at many companies, the message needs to be constantly reinforced to make sure that it is implemented. “Businesses should make sure that safety measures are up to date and in place. Too many companies and employees fall into bad habits and do not periodically update and promote eye safety regulations in the workplace,” he added. Employees within industrial companies are generally more at risk to eye damage as they are exposed to environments, equipment and machinery that, without proper safety regulations and practices in place, can cause a variety of injuries. “In terms of our labour laws, the responsibility lies with business owners
42 OCTOBER 2016
and managers to make sure that employees are fully trained to operate any equipment and machinery. Employees should also be equipped with appropriate personal protective equipment so that they can safely and effectively perform their daily tasks,” Dr Kritzinger said. He added that emergency mock drills should be held frequently to test the effectiveness of protocols and each employee’s ability to act in line with procedures. “Eye injuries should have a customised emergency protocol, as they are usually unique in nature,” he explained. Dr Kritzinger offered these basic first aid tips for eye injuries: • If eyes are exposed to harmful chemicals, do not rub them. Rinse the eye with plenty of clear water immediately and call for medical assistance. Do not cover or bandage the eye. • In the event of a blow to the eye, apply a cold compress but do not add pressure to the eye or the surrounding area. Medication to alleviate pain may be administered but, if there is bleeding, vision impairment or any form of discomfort when moving the eye, seek immediate medical attention. • Refrain from rubbing the eye if a foreign particle has entered. If the particle is small enough it can be removed by rinsing the eye with clear water. If not, gently cover the eye
with a bandage and seek immediate medical assistance. According to Dr Kritzinger, faulty or out dated machinery is one of the leading causes of injury in the workplace. “All machinery needs continuous maintenance to ensure safe and productive use. It is vital that companies only use appropriately qualified individuals to service and repair machinery. Please remember that every model, make and type of equipment requires its own specialist,” he said. In terms of personal protection equipment (PPE), Dr Kritzinger said a mistake many companies made was to use one type of eye protection for a variety of tasks. “This is not a safe practice,” he cautioned, adding that as with equipment, PPE required regular maintenance and updating. “Many companies make use of PPE that is damaged or outdated, thereby rendering it useless,” he warned.
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OCTOBER 2016
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RMI UPDATE
Partinform wows Lichtenburg
P
artinform held their popular trade show at the Bea-Don venue in Lichtenburg on the 14th of September 2016. The event was well attended, considering the size of the town, with 68 guests in attendance. Guests included representatives from all players in the automotive aftermarket including parts re-sellers, staff, customers, workshop staff, garages and fitment centres. The Partinform shows strive to increase market awareness of quality branded products. It is also an opportunity to communicate with the automotive component manufacturers, sharing experiences of their products, learning about new products that are being launched and ways to make selling and fitment of products easier. Visitors were able to network and exchange views with major players in the market, right on their doorstep. The RMI is proud to be associated with Partinform as it also allows RMI representatives to engage with their members and to promote the organisation to potential new members.
Full house of attendees enjoying the displays on offer
Dunair showcased their airconditioning solutions
Great display of the LUK, INA and FAG product ranges
An extensive range of products were shown on the Federal Mogul stand
SKF representatives with their range of products
Bosch and their range of aftermarket solutions drew an interested crowd
Ram automotive was present with their belts and hoses
SABAT showed their latest battery technology
Guest enjoy the evenings proceedings
Partinform chairman, Gideon de Klerk, addresses the attendees
Partinform will visit Ladybrand in the Free-State on the 12th of October and Durban on the 9th of November. For more information visit www.partinform.co.za
The previous event in George was a great success with 150 visitors in attendance
44 OCTOBER 2016
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The design has changed and evolved, but the operating principle essentially remains unchanged
Coil modules
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Bosch have over 100 years experience in ignition innovation. www.automobil.co.za
OCTOBER 2016
45
TECH TALK
Why oil is so slick
T
here’s a lot more to lubrication than just pumping oil to all parts of an engine. Some components are happy to get just a sniff, others want a spray and the hardest working parts want a supply of oil under pressure.
Reducing friction is only half the story… oil has an amazing amount of other properties. Jake Venter explains
Oil also helps to cool an engine, to combat rust and to increase the sealing power of compression rings. This implies that its delivery volume and pressure has to be carefully controlled to avoid starvation in some parts and flooding in others. Lubrication of parts proceeds in stages and it’s interesting to note that it’s not sufficient to have enough oil in the sump to cover demand – provision must also be made for certain types of relative movement.
Lubrication theory Straight line motion: Moving a heavy weight over a fairly smooth surface is not easy when the contact patch is dry, but the force required diminishes substantially if oil is introduced to lubricate the path. If you push the weight fast enough there will come a time when it suddenly seems to move with almost no effort – experiment for yourself: • In the dry state there is a complete lack of lubrication, so that frictional forces impede efforts to move the weight. • When oil is added, minute cavities that are present on the contact surface – even if it has been machined – fill with the liquid, but friction remains due to the interlocking of prominent high spots. • As the motion speeds up, a layer of oil begins to form a wedge shape, and the
46 - OCTOBER 2016
pushing action on the weight funnels it backwards. Accordingly, the weight begins to ride over the contact patch at a slight angle, rather like a speedboat riding the water. This has the effect of increasing the pressure in the oil at the rear, with the result that the weight begins to lift away from the contact surface to travel mainly on a film of oil. Most – but not all – surface contact is eliminated. In the case described, the nature of lubrication is referred to as a blend of boundary and hydrodynamic – often called mixed lubrication – and explains why the reduction in effort suddenly comes about. Incidentally, if the pushing movement is very fast, the oil film gets thicker and increases in pressure, so that there is no more physical contact between the weight and the surface. This is known as full hydrodynamic lubrication.
Pistons inside an engine experience both mixed and hydrodynamic lubrication. Near the top and bottom dead centres, where their speed is close to zero, lubrication is mixed, but for travel down the bore – where speeds often exceed 50km/h – the lubrication process is hydrodynamic.
Rotation A similar action occurs inside a bearing shell surrounding a shaft: • Initially, when there is no movement, the shaft rests on the bottom of the bearing cavity, resulting in contact between it and the bearing shell. • If the shell is completely dry, any movement of the shaft will tend to roll it a small distance up the slope due to dry friction. • When oil is introduced, the shaft will slide back to the bottom of the shell but, if the shaft is rotated, the oil layer will get thicker and will be dragged along by the outer surface of the journal to form a wedge.
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• With a further increase in speed, the wedge will be strong enough to lift the shaft off the bottom of the bearing shell, giving rise to mixed lubrication. • At high speeds, the oil film increases in thickness and pressure, displacing the shaft centre and signalling the onset of full hydrodynamic lubrication. When this happens, the pressure in the oil is many times the delivery pressure of the oil pump. If speed diminishes, lubrication will revert to being mixed in nature so, in town driving with changing loads, the shaft centre oscillates between two positions as the engine speed fluctuates.
Oil’s duties In many older engine designs, the high temperature of the oil – which arises from the combustion process as well as from heat generated by friction – was seen as inevitable and little thought was given to trying to control it. When oil gets too hot its pressure drops, and it starts to degrade in such a way that it loses its properties to lubricate. The result could be bearing failure. This is the reason why many engines in veteran cars are not able to sustain high speeds on a freeway. Today, this is no longer a problem. Not only has oil formulation been improved beyond all recognition but, in a well-designed engine, oil temperatures can be controlled to the extent that the liquid can be used to help cool the unit. Oil is also used as a rust preventative, for instance in the humid atmosphere of a crankcase, where it clings to the compression rings, also helping the sealing process. However, the more it degrades over time, the less efficient it becomes, necessitating an oil change.
However, we require the oil to last a long time, which means it should be chemically stable – and therein lies a conundrum, for the majority of molecules should NOT have an affinity with anything. Accordingly, one of the main tasks of an oil chemist is to achieve a balance between opposing requirements. How does the oil manage to perform all these functions under conditions of extreme temperature and pressure? The answer lies in the complex refining and blending process, which is evaluated constantly, and improved by continuous engine testing.
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This quality can be enhanced by adding certain agents. Other additives include viscosity index improvers, detergents, dispersants to minimise sludge build-up, corrosion inhibitors and alkaline additives to neutralise the acid that forms during combustion. A zinc compound is often added to reduce wear in the case of metal-to-metal contact but it is done sparingly to minimise negative effects on catalytic converters.
Synthetic oil
Crude oil is a complex mixture of hydrocarbons, some more stable than others, and requires a great deal of refining to produce the base oil. The end-product is produced by adding substances to change, or enhance, the various qualities the oil should have.
While regular oil is refined from crude oil and contains some impurities that cannot easily be removed, the best synthetic oil consists of molecules that are synthesized from simpler chemical compounds.
Base oils have to be carefully selected because not all of them are compatible with various additives.
The process allows chemical engineers choose characteristics – producing oils that flow more freely at low temperatures and which don’t break down easily at high temperatures.
Oil chemistry To cope with all these forms of lubrication and protection, oil needs to cling to metal surfaces so that the relative motion actually takes place by shearing the layer of oil molecules that form the wedge. The oil can only do this if some of its molecules have a chemical affinity with metals.
boundary layer of molecules that can cling to a metal surface and provide lubrication after the bulk of the oil has been displaced.
The first quality that springs to mind is oiliness. It is not related to viscosity, but is the quality that is responsible for the
However, the word synthetic is also applied to mixtures of regular and synthetic oil so
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that it pays to study the small print on a can of oil. Conventional oil is good enough for most normal applications but the manufacturers of high performance and turbocharged engines usually specify highgrade synthetic oil for use in their units.
Viscosity Viscosity is a measure of the ability of oil molecules to cling together, dragging adjacent layers of oil with them when relative motion exists between a pair of solid surfaces separated by oil. In a common engineering sense, one can say viscosity is a measure of oil’s resistance to flow. However, the higher the temperature gets in an engine, the lower the resistance, so any measurement of viscosity is meaningless unless the temperature is specified. Properly measuring viscosity is a fairly complicated process, which is why the Society of Automotive Engineers (SAE)
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developed the SAE numbering system, which is an arbitrary number indicating the viscosity range of a lubricant. Oils are rated in two ways, depending on intended use. Oils whose viscosity number does not include the letter W are intended for use at higher temperatures, and their grading is based on a minimum viscosity measured at 100 ĚŠ C only.
their low temperature and their high temperature parameters respectively. For example, a 20W-50 oil is graded for low temperature use (letter W) and is fairly thin (number 20) at low temperatures, but is fairly thick at high temperatures (number 50).
Oils that have the letter W included are intended for use at lower temperatures, and the grading is not only based on the minimum viscosity at 100 ĚŠ C, but on a maximum borderline pumping temperature, as well as a maximum lowtemperature viscosity. Multi-grade oils meet the requirements of more than one SAE viscosity classification and may therefore be suitable for use over a wider temperature range than single grade oil. The two classification numbers given indicate
Jake Venter has worked as a mechanic, as an engineer in an engine assembly plant and as a lecturer, but now prefers journalism.
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Secure the future of your workshop! Bosch - your optimal workshop concept partner
Drive your business forward with Bosch through the automotive evolution and stay ahead of the pack. Bosch offers various workshop concept solutions meeting your individual needs. As a Bosch workshop concept partner you can offer your customer first-class quality and you can profit from distinct advantages when partnering with Bosch: Internationally recognised brand Distinctive corporate identity Effective marketing and advertising programme Customer retention programme Comprehensive technical support portfolio, including ESI[tronic], Bosch diagnostics, technical training, hotline and field support Quality automotive parts at competitive prices National Deal Partner support programme Fleet program Share the success of a strong brand in the workshop market, for more information, visit www.boschservice.co.za, or call Customer Careline 0861-267-247 *Terms and conditions apply
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AUGUST 2016 -
49
LABOUR
salary continue to be paid? And will he or she be entitled to enjoy employee privileges? In the matter of the South African Municipal Workers’ Union obo Cindi and Another v South African Local Government Bargaining Council and Others, the Labour Court had to deal with the lodging of an appeal against the outcome of a disciplinary hearing and the issue of the effect of the appeal on the dismissal.
The crafty art of ingenious appeal Pending the outcome of an appeal against a dismissal from work, is the employee still entitled to receive a salary and other employee benefits? Douw Breed, a partner at Barnard Inc Attorneys, examines the issues
W
henever an employee contravenes an employer’s disciplinary code, the normal course of action would be to apply relevant punitive measures as stipulated in code. In circumstances where an employee is guilty of serious misconduct, a hearing would usually be held which, in the event of a guilty finding, could result in a termination of service – and the employment relationship would cease to exist.
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However, the employee would usually have the right to appeal against the verdict, and the question arises as to whether the lodging of an appeal would stay the dismissal. This issue was addressed recently by the Labour Court. Simply put, if an employee lodges an appeal against his or her dismissal, will the employment relationship continue to exist pending the outcome of the hearing? In that case, will the person’s
The applicant had referred an unfair labour practice dispute on behalf of its members to the South African Local Government Bargaining Council, arguing that the dismissed employees were entitled to receive their salaries until finalisation of the outcome of their appeals. Accordingly, the issues that had to be decided at arbitration were as follows: 1. Whether the members of the applicant were entitled to salary; 2. The validity of the reason to cease the payment of salaries by the employer. The applicant was under the firm belief that the appeal stayed implementation of the dismissal and subsequently lodged an unfair labour practice, making reference to Rule 49 (11) of the Uniform Rules of Court in its Heads of Argument that was submitted to the arbitrator: “In any event the common law of South Africa – which was confirmed by the Labour Court in the case of Solidarity and others as well as Rule 49(11) of the High Court – recognises that an appeal stays the execution or operation of an order until the appeal has been concluded.” The court noted that there was “clear authority on the crisp question raised
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LABOUR
by the present matter.” In Nchabeleng versus University of Venda and Others the court held as follows: “[22] An ingenuous contention advanced by the applicant is that the dismissal visited on him is automatically suspended because he noted an appeal against it. In this regard he relies on the common-law rule that the noting of an appeal suspends an order of court. “That such is the law in respect of the orders of courts of law is clear from, inter alia, the judgment of Roux J in United Reflective Converters (Pty) Ltd v Levine 1988 (4) SA 460 (W) at 463F. What the applicant’s contention does not give due recognition to, is that this principle applies to orders of court and does not, without more, apply to the decisions of other decision-makers in society. “Indeed, this is illustrated in Leburu v Voorsitter, Nasionale Vervoerkommissie 1983 (4) SA 89 (W). In that decision Groskopff J considered whether or not an appeal against a decision of a local road transportation board automatically suspended the decision of that board. “He held that it did not, the provisions of the governing statute being a clear indication that the common law of automatic suspension would not apply. “[23] In my view it is wholly misconceived to attempt to import the doctrine of the
automatic suspension of an order of a court upon the noting of an appeal, into the industrial relations environment. It should not be forgotten that a valid lawful dismissal does not incorporate as a matter of law any right to an appeal. “A 'right' to appeal flows solely from the practice, endorsed in the LRA Code of Good Conduct: Dismissals, as a ready means by which a procedurally fair dismissal, give the equitable norms promoted under the provisions of the Labour Relations Act, may be proven. The provision of an appeal is confined to the arena of unfairness. “[24] In my view, the notion of the noting of an appeal suspending the effect of an order has no place whatsoever in the law of unfair dismissal.” Having regard to the above case law the court held in the current matter that the dismissal of the applicant’s members could not have been stayed by the appeal lodged by them. The court went further and explained the legal position as set out in Booysen v National Union of Metalworkers of South Africa (Labour Appeal Court):
“Unlike in legal proceedings where an appeal suspends the operation of a judgment, no such doctrine of suspended operation is applicable to a dismissal by an employer.” In the present matter it was also found by the court that the applicant’s understanding of the legal principle of whether the appeal stayed the outcome of the disciplinary hearing was misconstrued. The court dismissed the review application of the applicant. In conclusion, the reasons advanced by the Labour Court to arrive at its findings make it clear that the provisions of Rule 49(11) of the Uniform Rules of Court cannot merely be applied to the scenario where an appeal has been lodged against the dismissal of an employee. Should a disciplinary hearing be held and the employee be subsequently dismissed, the employment relationship will terminate and the employee will no longer be entitled to a salary (or any other benefits) and will no longer enjoy the status of an employee within the workplace. An appeal lodged against the termination of the employee’s services will not stay such termination.
“‘When an employee is lawfully, albeit unfairly dismissed, the employment relationship is terminated there and then. (It is true that for the purpose of proceedings in the Labour Law realm the necessary fiction is upheld that the relationship continues but that is a legal construct which exists to facilitate equity litigation and does not undermine the finality of the dismissal per se.)
Douw Breed (BCom (NWU) LLB (NWU)) is a director at Barnard Incorporated Attorneys , Centurion www.automobil.co.za
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LEGAL EAGLE
Good news for consumers – it pays to declare a dispute if you think your municipal accounts reflect incorrect meter readings, according to an assessment by law firm Barnard Inc Attorneys
I
t happens from time to time that consumers are faced with utility bills from local authorities which are manifestly incorrect or out of proportion to those previously received. Should this happen, consumers find themselves in a predicament. They can refuse to make payment and dispute the correctness of the bill – in which case they run the risk of services to their property being discontinued – or they can pay the bill and thereafter declare a dispute. The dispute resolution process can also be a long and tedious affair, with the consumer in the unenviable position of not having access to the resources required to substantiate his or her claim. In a recent court case in which Euphorbia (Pty) Ltd, trading as Gallagher Estates, challenged the City of Johannesburg over a utility bill, the court considered the question regarding the onus of proof in respect of the accuracy of a services account. Does the consumer have to prove that the account is wrong, or does the municipality have to prove its correctness?
The appellant (Gallagher Estates) was sued by the municipality for several million rands which, it alleged, was owed to it in respect of, inter alia, water consumption. In turn, Gallagher Estates alleged that the water meter was faulty and requested that it be tested for accuracy by the municipality. The municipality duly removed the meter, tested it, and reported it to be functioning correctly. It then disposed of the meter, contending that the onus was on Gallagher Estates to prove that the amount indicated on the bill was incorrect. Pending the outcome of the dispute Gallagher Estates kept paying its municipal bill, under protest and without admission of liability, to ensure that the water supply was not disconnected. It was held by the court that the municipality had the onus of proof with regard to the accuracy and correctness of meter readings on which the account was based. The judge furthermore found that the considerations of policy, practice and fairness imposed an onus on the municipality to prove the correctness of its own meters.
It would be unreasonable to expect a consumer, after raising a bona fide (in good faith) defence, to prove aspects which fell within the knowledge of the municipality and to which only the municipality’s employees and/or contractors had access. In other words, it would be unfair in law to burden the consumer with the responsibility of proving that a utility meter was not functioning correctly. However, the consumer would have to dispute the account by raising a bona fide defence regarding its correctness.
Conclusion: The judgment, handed down in June this year, represents a victory for consumers. Once a bona fide defence has been raised regarding the correctness of the account, the onus to prove the accuracy of the bill shifts to the municipality. Accordingly, in cases where non-payment of municipal accounts has resulted in the termination of utilities, consumers who have lodged bona fide defences can approach the court for urgent interdicts to have the services reconnected.
Members of RMI4Law enjoy the benefit of legal advice from an attorney 24 hours a day. If you wish to join RMI4Law, call 0861 668 677
52 OCTOBER 2016
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RELEASE THE FULL POTENTIAL
Champion are the lubricants of choice whenever outward performance is dependent on inner force. Champion lubricants are specially formulated to ensure Superior Shear Stability. So they can withstand the extreme forces, pressure and strain of increasingly powerful engines.
CHAMP IONLU B ES .C OM
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OCTOBER 2016
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Volkswagen Genuine Parts.
Fix Volkswagen with Volkswagen.
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54 - AUGUST 2016
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* Please note – advertised image is only a representation and may differ to actual part. Prices are recommended retail (not binding to any party) exclusive of VAT and subject to change without notification. Part applicability dependent on chassis/VIN number. Prices valid from 1 August 2016 – 31 January 2017. While stocks last.
Mounting Part no: 7L6-941-614-C
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Tensioning Roller Part no: 078-109-243-S
Idler Pulley Part no: 078-109-244-H
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Bracket Part no: 058-260-511
Window Seal Part no: 1K6-839-477-A-5AP
Fuel Delivery Unit Part no: 3C0-919-050-AA
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Upper Link Part no: 8E0-407-509-A (RL) Part no: 8E0-407-510-A (RR)
Exhaust valve Part no: 058-109-611-E
Flywheel Part no: 06F-105-266-AB Beetle 2006 – 2010 Caddy 2004 – 2011 Golf 2004 – 2011 Jetta 2006 – 2011 Passat 2008 – 2011 Touran 2006 – 2008 Price: R 9238,70
Golf 2004 – 2009 Jetta 2006 – 2011 Passat 2008 – 2011 Touran 2004 – 2010 Price: R 282,15
Price: R 1030,52 (Rear Left) Price: R 1040,66 (Rear Right)
Beetle 2003 – 2010 Golf 1998 – 2006 Jetta 1999 – 2006 Passat 2001 – 2005 Polo 2005 – 2010 Sharan 1999 – 2010 Price: R 694,53
Tooth Belt Part no: 078-109-119-J
Brake Pads Part no: 1J0-698-151-J
Control Arm Part no: 7L0-407-021-B
Dashboard (not illustrated) Part no: 6QS-857-003-A-NNK
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Volkswagen Genuine Parts are designed to be compatible with every other part of each specific model which makes your Customer’s car much safer to drive. Now at a reduced price, Genuine Parts are the most cost effective way to ensure the smooth and effective functioning of your Customers’ Volkswagens for their running lifespans. For genuine quality and uncompromised safety, contact your nearest participating Volkswagen Dealership, or visit vw.co.za today.
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OCTOBER 2016
55
OGILVY CAPE TOWN 90684/E
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BUSINESS MANAGEMENT
Planning: the essential part of entrepreneurial success Failing to plan is planning to fail, says leading business coach Fergus Ferguson
T
he imagination, creativity, organisation and attention to detail that goes into planning a wedding holds much inspiration for an entrepreneur-to-be. Most couples, if wise enough, will give themselves at least a few months to plan out every little detail of their wedding – remarkable for an event that lasts a few hours, but work that is absolutely necessary for its success. Often times, in my business coaching sessions, I work with entrepreneurs who admit to not putting in the necessary planning at the very beginning, which inevitably results in problems arising along the way. Put simply, not planning will cost you time and money.
influences the outcome positively. Being able to see your goals or steps visually on a daily basis has a positive psychological impact, not to mention the sense of accomplishment that comes from being able to tick something off a to-do list. Include timelines to ensure deadlines are always met. • Divide the goal into manageable pieces – once you’ve determined what your business goal is, break it down into actionable pieces. Have a five- and three-year plan. Often times we overestimate what can be done in a year, but tend to underestimate what we can do in three years. Also have a one-year plan. This no doubt will include many practical steps that will help
you get to the three- and five-year plans. • Measure regularly – keep the plan front of mind, and do weekly and monthly evaluations of your progress. • Work with others – a common problem with many entrepreneurs is that they do not delegate. They sit with a wealth of info in their heads, but refuse to hand over responsibilities. Learn to trust the competencies of your circle. Failing to plan is planning to fail. Remember, the difference between successful entrepreneurs and unsuccessful ones is their ability to plan ahead and to maintain positive daily habits.
Here are five top actions to take during the planning phase: • Know where you’re going – know what the goal is, and be clear on as many of the details as possible. Spend time thinking about what you want from your business within a particular timeframe and then work your way back. The goal will dictate the strategy. • Put everything on paper – and I mean everything. More often than not, putting things down on paper
Fergus Ferguson is a franchisee of the global business coaching company – ActionCOACH. He is an accredited business coach who assists business owners to significantly grow their profits and develop their entrepreneurial skills. To find out more about business coaching or to receive a complimentary consult and a business health check, call 082 650 0867 or visit actioncoach.com/fergusferguson
56 - OCTOBER 2016
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IF YOU ARE NOT A MISA MEMBER
YOU ARE MISSING OUT
Life happens. Whether it’s a career glitch, a new baby, illness, or unfair labour practice – MISA is the answer.
With the new Sick, Accident and Maternity Pay Fund agreement, you get even more peace of mind as a MISA member. Benefits include sick pay, accident pay and maternity benefits.
MORE REASONS WHY YOU SHOULD BELONG TO MISA Expert assistance in labour-related matters If faced with retrenchment, dismissal, or unfair labour practice, the MISA Legal team of experts will support you all the way.
Educational support MISA offers its members various options to enhance their skills within the motor industry. These include the MISA Study Assistance Programme for young members to either further their tertiary studies or complete their Matric certificate through a recognised institution, and the MISA bursary programme for children of members. Join today! Call the Motor Industry Staff Association on (011) 678 6328 today and a MISA recruiter will come to you. Who to contact at MISA MISA Busary Programme: Karen Schoonraad (011) 476 3920 MISA Study Assistance: Thandeka Phiri (011) 476 3920 Legal & Labour: (011) 476 3920 Email: info@ms.org.za Website: www.misa.org.za
Financial peace of mind when you need it most The MISA BENEFIT and FUNERAL FUND are there to help when you need it most. Sound advice and support FREE support on drawing up a Last Will and Testament or a Living Will; drawing up a domestic worker contract, and UIF registration for domestic workers and sound advice on Retirement Planning.
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MAY 2016 -
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FAQs
RMI UPDATE
Answers by experts to questions received by the RMI regarding what the RMI offers Q: What services does the RMI offer businesses? A: The RMI offers the following for businesses • Representation of members’ interests with various government and other industry bodies, oil companies, motor manufacturers and various banking and insurance institutions. • Dissemination of valuable industry information to members and consumers encouraging the consumer to do business with members through the accreditation and grading of member businesses • Quality and standards enforcement through the elimination of counterfeit parts and illegal importation.
Q: What does the RMI offer in terms of labour? A: The RMI represents members on the boards of the Moto Health Care and the motor industry provident funds through the MIBCO structures. They also handle labour negotiations through the centralised bargaining forum, thus removing the nightmare of possible shop-floor negotiations. In addition, the RMI provides: • unparalleled industrial relations support with qualified specialists at each of its six regional offices • free telephone advice on employment issues
• well-priced on-site advice and assistance • representation at the CCMA, DRC and labour courts • regular seminars on labour-related matters • a free industrial relations kit to new members Q: What does the RMI training department provide? A: The Training Department facilitates the provision of technical and nontechnical training courses pertinent to the various sectors within the industry, including courses through joint-venture partnerships and advices members on training needs and requirements. The Training Department also represents the training needs of organised business members by serving on committees of the merSETA, on various national skills and development forums to influence the conditions of vocational training.
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The RMI also offers industry-specific products: • RMI4Law: 24-hour legal advisory service • RMI4Sure: Best-value short-term insurance • RMI4OHS: Occupational Health and Safety • RMI4BEE: Advice and assistance on B-BBEE matters, with an accreditation service and the compilation of a National B-BBEE register
Q: What does the RMI offer consumers? A: The RMI constantly encourages consumers to deal exclusively with RMI members – that way they will have peace of mind knowing that they are protected by our Code of Conduct, which ensures fair and reasonable prices, quality goods, a guarantee of parts and services and recourses should they not be satisfied.
Ctrack Fleet Tracking and Recovery offers everything you need to run a more productive fleet and save up to 20% on fuel and maintenance costs. 0860 333 444 • sales@ctrack.co.za • www.ctrack.co.za
58 - MAY 2016
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Kigima Auto Electrical Training Centre 212 Soutter St, Pretoria West, 0183 Tel : +27 (0)12 327 2586 Fax : +27 (0)12 327 6211 Email : irene@kigima.co.za
kigimatrainingcentre
www.kigima.co.za
FOR QUALITY AUTO ELECTRICAL PARTS STARTERS & ALTERNATORS ARMATURES & BENDIX SOLENOIDS & REGULATORS
LEDS, BATTERIES & MORE
View our FREE online catalog at www.caelex.co.za CHRIS AUTO ELECTRICAL 212 Soutter St, Pretoria West Tel : (012) 327 5404/6504 Fax : (012) 327 6211 Email : info@caelex.co.za
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www.caelex.co.za 59 OCTOBER 2016
RMI UPDATE
Universal precautions in the workplace Managing HIV/AIDS in your workplace
T
he blood transmission of HIV is important to understand because accidental contact with contaminated blood carries a very high risk of transmission. HIV is not the only serious infection transmitted through blood – other examples are Hepatitis B, which can be fatal, and Hepatitis C. The blood transmission of all these infections can easily be avoided by following a few simple guidelines called universal precautions. In order to be safe and not to discriminate, assume that everyone is infectious. Universal precautions are a set of general guidelines that – if followed correctly – will protect a person against any blood-borne infection while providing first aid or healthcare. Universal precautions apply to blood, as well as other body fluids containing visible blood or sexual fluids.
Cover Cuts Cuts or open sores on your skin should be covered with a plastic bandage. You should avoid touching blood or blood soiled items with your bare hands.
Wear Gloves Latex gloves should be worn if there is any risk of coming into contact with blood or other body fluids. You should wear them only once and dispose in a plastic garbage bag after use. Importantly, treat all blood or blood contaminated body fluids as if infected.
Wash Hands Wash your hands with soap and hot water for at least 20 seconds after you have had contact with blood or other body fluids – you should do this after you’ve gone to the bathroom, or before preparing or eating food, and after removing latex gloves. Use hand lotion to help protect your skin – intact skin is your first defence against infection.
Clean Up Blood or other body fluid spills should be cleaned up with a fresh mixture of household bleach (1 part) and water (9 parts). Paper towels or absorbent materials that you use to clean up should be disposed of in a plastic garbage bag. Remember to wear latex gloves during clean-up.
Discard Garbage Exercise caution when disposing of garbage and other waste that may contain infected materials or used needles. You should discard material soiled with blood or other body fluids in a sealed plastic bag and preferably in a medical waste bin.
Wash Clothes Soiled items should be stored in sealed plastic bags. Remember to protect the patient’s modesty and dignity. You should wash soiled clothing separately in hot soapy water and dry in a hot dryer, or have clothes dry-cleaned. Contact Redpeg for accredited HIV/AIDS workplace training, consulting and research. tim@redpeg.co.za | 0861 REDPEG or (011) 794 5173 | www.redpeg.co.za)
THE ONLY AFTERMARKET TURBOCHARGER WITH A 2 YEAR WARRANTY IN SA. AMT-Turbo’s innovative approach to material input management, build and process control, allow us the ability to provide an industry leading 2 year warranty for all our turbochargers. With our nationwide support network, we bring the power to you.
60 - OCTOBER 2016
www.automobil.co.za T&C apply*: For all warranty terms and conditions, please visit www.amt-turbo.com, or to locate your nearest AMT-TURBO distributor call 0861 turbo (88726).
RFAUTDDO2015
Funded by:
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MEMBERUPDATE
The RMI welcomes these new businesses into membership
Member's Trading Name City / Town A Adrenalin Auto Cape Town AM Automotive Service Centre Richards Bay Arrow Trading Corporation Randburg Audi Centre Umhlanga Umhlanga Auto Crew Bosch Ga-Rankuwa Auto Express Holdings Boksburg Autolek Hermanus Hermanus B B&R Auto Trimmers Durban Barachot Auto Workshop Nelspruit Bellville Commercial Vehicles Bellville Botshabelo Klipfontein Brackenfall Auto Services Brackenfell Brake Control Pietermaritzburg C Car Service City Tygervalley Bellville D Diptech Cape Town F FC Autobody Repairs Northam FCA Century City Cape Town Fix Track Johannesburg FST Tow & Panelbeaters Soshanguve Fury Training Centre Randburg G GBC Number Plates & Testing Station Ermelo Gert du Preez Motor Pretoria H Hatfield VW Rivonia Sandton Hi-Q Lesotho Lesotho Highveld Commercial Vehicles Marble Hall Hochland Auto Bethlehem Bethlehem Hochland Auto Kimberley Kimberley I Interpark BP Open Cape Town
Member's Trading Name Interpark BP Undercover Interpark Breakwater & Granger Bay Interpark Caltex Interpark CPT International Airport Interpark CPT International Airport 2 Interpark Grand Beach Club Interpark Granger Bay Open Interpark Mall Frontage Interpark Maps Interpark Melrose Arch Interpark Plaza Park Interpark Portswood Interpark Silo Parking Clock Tower Interpark Swazi Plaza Interpark The New Mall Interpark The Pavilion Interpark Ultra Liquors Interpark Ulundi Interpark Urban Square Interpark West Street Parkade K Klerksdorp Speed Gear Krish’s Auto Kulane General Trading L Lerumo La Sechaba Enterprises M Madikela Panel Beaters Marius Mostert Dieus Sentrum Mayfair Maintenance Mazda Constantiaberg Mbhali’s Auto Clinic McPro Centurion Mercedes-Benz Century City Mercedes-Benz Century City Head Office Mercedes-Benz Claremont
City / Town Cape Town Cape Town Cape Town Cape Town Cape Town Cape Town Cape Town Cape Town Hluhluwe Johannesburg Swaziland Cape Town Cape Town Swaziland Swaziland Durban Cape Town Cape Town Cape Town Johannesburg Klerksdorp Cape Town Mokopane Pretoria Rustenburg Cape Town Germiston Cape Town Pretoria Pretoria Milnerton Milnerton Claremont
Member's Trading Name Mercedes-Benz Culemborg Mercedes-Benz Montague Gardens Mercedes-Benz Paarl Mercedes-Benz Stellenbosch Mercedes-Benz Worcester Meth Customs Mitz Diagnostic & Repair Centre Mr Exhaust & Mechanical Services N N11 Commercials O Oween’s Business Enterprise P Pepe Motors R RS Electromechanics S SA Turbo SA Auto Technologies Sasol Hatfield Sasol Swartgoud Silverton Radiators Koedoespoort Supa Quick Secunda Supa Quick Hillcrest T Tyres & More Emalahleni U Ultra Motors V Vtec Auto W Wanddy Wanndy Projects
City / Town Cape Town Milnerton Paarl Stellenbosch Worcester Krugersdorp Pietermaritzburg Springbok Newcastle Johannesburg Velddrif Pretoria Port Elizabeth Pretoria Pretoria Johannesburg Pretoria Secunda Pinetown Witbank Welkom Durban Richards Bay
ADVERTISERS AUTOMOBIL - OCTOBER 2016 EDITION CLIENTS
CONTACT
WEBSITE
PAGE
Aer O Cure
011 444 6454
www.aerocure.co.za
68
Africa Automotive Aftermarket Solutions
011 879 6000
www.aaas.co.za
17, 43
Alert Engine Parts
011 870 0300
www.alertengineparts.com
37
Audi Parts
0860 434 838
www.audi.ca.za
28, 29
Ctrack
012 450 2222
www.ctrack.co.za
58
Moto Health Care
0861 000 300
www.motohealthcare.co.za
18, 19
Motor Industry Staff Association
011 476 3920
www.misa.org.za
57
Robert Bosch
011 651 9600
www.bosch.co.za
13, 33, 45, 49
Rose Foundation
021 448 7492
www.rosefoundation.org.za
61
Selago Industries
043 700 6200
www.selagoindustries.co.za
48
Silver Falcon Trading
083 628 2288
www.hurricaneauto.co.za
62,63
Snap On Africa
0861 762 766
www.snapon.co.za
2
Tenneco
041 401 7200
www.tenneco.com
67
Volkswagen Parts
0860 434 737
www.vw.co.za
54,55
Wolf Oil
N/A
www.wolfoil.com
53
BENEFITS OF BELONGING With a membership of 7 500, the RMI provides a very effective collective voice that gives members considerable clout in negotiating better trading conditions. As the lead voice in the motor industry, the RMI is a member-driven organisation that constantly seeks solutions to concerns raised by members in the day-to-day running of their businesses.
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www.automobil.co.za
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TALKING POINT
Uplifting cyber security With the prospect of cyber attacks on vehicles rising with the popularity of car connectivity, automotive electronics specialist Harmon is pioneering a new field of on the road security
A
s the prospect of cyber attacks on vehicles becomes increasingly serious, electronics giant Harman is pioneering a new field of automotive security. With more and more vehicle users embracing the connected car concept, in theory at least, any form of wireless link – even via a separate mobile phone or tablet – could provide the conduit that hackers need to launch an attack. “A few years ago the concept of automotive cyber security was largely confined to industry experts,” says Harman’s Asaf Atzmon. “Now it’s a topic that consumers are asking about. According to a recent survey, in some countries as many as 59% of buyers are actively concerned about the prospect of car hacking.” There seems to be a unique brand of fear associated with the idea of car hacking. One minute you’re driving down the road listening to your favourite radio station and the next someone remotely takes control of your car – jamming on brakes in the middle of the motorway; disabling headlights in the dead of night... None of it bears thinking about. Of course, the reality is rather different. To date, there hasn’t been a single instance of malicious car hacking – examples that have made the headlines have involved engineers or researchers experimenting under controlled conditions. In most cases the experiments have also required a cable to be physically plugged into the car.
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Harman has devised a specially-developed 5+1 security framework which consists of a series of layers that protects the car’s head unit from being compromised and used as a portal into the in-vehicle network, something which could jeopardise safety critical systems. It can be thought of like the layers of an onion: • At the deepest level, a secure hardware platform provides a safe place to store cryptographic keys and execute highlysensitive operations in a secured manner. Safety-critical functions are isolated from the infotainment system using what’s known as a hypervisor which allows two separate operating systems to run off the same hardware; • The next level controls access to the memory, storage and peripherals. It essentially determines who has access to what. If, for instance, your CD player suddenly wants to control the brakes it’s a good indication that something is wrong. • Next comes the sandbox function. This keeps newly downloaded applications separate from the core system so they can be disabled and removed if they’re found to be harmful. • The fifth level is the network protection system. This controls the flow of information into and out of the car, looking for any signs of intrusion. Working on two levels, ECUSHIELD turns the vehicle’s ECU into an Intrusion Detection and Prevention (IDS/IPS) system with a smart firewall to protect
critical communications within the car, while TCUSHIELD protects infotainment and telematics systems. Using IDS/IPS technology, the fifth level integrates with existing telematics units and uses highly advanced algorithms to protect both internal and external networks so a vehicle can operate safely while still monitoring and reporting to an external control centre. • The final Plus One level is the ability to install over-the-air (OTA) updates to various systems within the car such as the navigation, engine management and infotainment systems. By keeping the software up to date, it helps to ensure that the car is protected at all times. All these elements combine to produce a virtually impenetrable shield around the safety-critical functions and those which may contain personal data, such as credit card information. Harman is already working with a number of car makers to employ the technology on upcoming models. “Ultimately, it’s all about eliminating the risk of intrusion,” says Atzmon. “The car industry will need to reassure consumers that their connected cars are safe. By 2020 it’s expected there will be nearly a quarter of a billion of them on the world’s roads. “This number will continue to grow but only if the car industry can provide the protection that those consumers have to come to expect from their other electronic devices.”
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Be prepared for the most challenging automotive tasks. Aer-o-cure’s Starter Packs are the easiest way to equip yourself with the essential tool combinations required for high-end auto-refinishing jobs.
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Starter Pack PRO (AOC080335) INCLUDES: Carmig (032132), Gyspot 39.05 (018075), Trolley (018259), Short Hammer (049802), Spotter Box Pro (050075) and a 10T Porta Power Kit (052338).
Starter Pack BASIC (AOC080334) INCLUDES: Smartmig 162 (033160), Gyspot 2702 (900172), Trolley (018259), Short Hammer (049802), Spotter Box 2700 (053922), and a 10T Porta Power Kit (052338)
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R12,000.00
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GYSPOT 2702 Complete with Trolley, Short Hammer and Spotter Box 2700
SAVE R3,450.00
GYSPOT 3502 Complete with Trolley, Short Hammer and Spotter Box PRO
SAVE R5,050.00
SMARTMIG (033160) 162 - 160A, Gas/No Gas, Ø0.6/0.8, EURO torch and fixed earth clamp CARMIG (032132) 15 to 205A, Fitted with Ø0.8/1.0, 3m Euro torch, Manual, 400V
GYSPOT 2702 (900172) Manual gun, 230V (1ph)
SPOTTER BOX 2700 (053922)
Trolley for GYSPOT (018259)
SPOTTER BOX PRO (050075)
1 STAR-MANDREL FOR INERTIA HAMMER (049482) GYSPOT 3502 (018075) Automatic gun, Synergic control, 230V (1ph)
SHORT HAMMER 1.1KG (049802) 10T HYDRAULIC CYLINDER KIT (052338)
For the full range visit: www.aerocure.co.za
Automotive Bodyshop Equipment Aer-o-cure PTY (Ltd) • SADC Registered Manufacturer and Exporter 8 Lees Street, Wynberg, 2090, Johannesburg, South Africa. PO Box 137 Strathavon, 2031
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Tel: +27 11 444 6454 Fax: +27 11 444 5677 e-Mail: info@aerocure.co.za
www.automobil.co.za
* Prices subject to change without notice. Product / colour may vary from image displayed. Subject to stock availability. (E&OE)