Future Trucking & Logistics April 2017

April 2017

Vol. 07. No. 04

TELEMATICS How to cope with the data load

EICHER ENTERS SA TRUCK MARKET Wraps off Pro Series at TruckX 2017

IN POLE POSITION

Daimler looks to grow its commercial vehicle share

IMPROVED DRIVING PERFORMANCE Boost fleet efficiency with predictive real-time driving advice that empowers employees to improve driving behaviour.

With petrol costs shooting through the roof, the good news is that companies can improve their fuel consumption with OptiDrive 360 from TomTom Telematics. The next generation of WEBFLEET OptiDrive now includes predictive real-time driving advice. Pre-trip, OptiDrive 360 provides motorists with best practice advice on how to drive more safely and fuel efficiently.

Direct feedback and driving advice is offered in real-time during the trip to actively coach the driver. The system uses vehicle and map data to advise drivers when to take their foot off the accelerator or shift gear and what their optimum speed should be. After the trip a snapshot analysis is available to review the trip statistics. All information is displayed via the driver terminal.

OptiDrive 360 scores drivers based on a total of eight performance indicators - speeding, driving events, idling, fuel consumption, green speed, coasting (where you release the accelerator pedal in gear), gear shifting and constant speed - which can be used as the basis for performance reviews, training and driver benchmarking.

WEBFLEET provides managers with dashboards that allow them to highlight trends in driving behaviour. A series of in-depth reports then enables them to drill deeper for greater analysis and to compare the whole fleet.

BENEFITS OF OPTIDRIVE 360 • Reduced costs Can help to reduce fuel, maintenance and insurance costs, lowering the total vehicle ownership costs.

• Increased sustainability Can contribute towards proving your environmental responsibility by demonstrating your effort to reduce fuel consumption and CO2 emissions.

• With increased driver safety in mind Real-time feedback and advice on safer driving contributes towards fewer accidents and maintenance downtime.

• More relaxed drivers With a better driving style drivers will arrive at the customer relaxed and ready to work.

HOW OPTIDRIVE 360 WORKS OptiDrive 360 helps drivers adopt a responsible driving style. It provides valuable insights to both the fleet manager and the driver — delivering direct feedback to drivers before, during and after their trip. Responsible driving helps you to lower fuel, maintenance and insurance premiums, thus helping to reduce the total costs of vehicle ownership for your business.

DRIVING PERFORMANCE INSIGHTS OptiDrive 360 actively provides real-time feedback and advice to improve driving performance. Fleet managers and drivers get tailored driving insights on up to eight OptiDrive performance indicators.

SPEEDING Information about what the speed limit is, and if drivers are driving within it.

DRIVING EVENTS Reports on harsh steering and sudden breaking.

IDLING Information on idling time and associated fuel waste.

FUEL Real-time and average fuel consumption.

CONSTANT SPEED Reports on speed fluctuations in driving performance.

COASTING (WHERE YOU RELEASE THE ACCELERATOR PEDAL IN GEAR) Drivers can be advised to release the accelerator when approaching a coasting zone.

GREEN SPEED Get an advised speed, based on fuel efficiency and the speed limit.

GEAR SHIFT Advice on how appropriate gear changing can optimise vehicle efficiency.

ABOUT TOMTOM TELEMATICS TomTom Telematics is a Business Unit of TomTom dedicated to fleet management, vehicle telematics and connected car services. WEBFLEET is a Software-as-a-Service solution, used by small to large businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency.

The company services drivers in more than 60 countries, giving them the industry’s strongest local support network and widest range of sector-specific third party applications and integrations. More than 40 000 customers benefit every day from the high standards of confidentiality, integrity and availability of its ISO 27001:2013 certified service, re-audited in November 2015.

COMPANY: TomTom Telematics TWITTER: @TomTomWEBFLEET VISIT: business.tomtom.com/en_za/

Contents COVER STORY 14

Jasper Hafkamp, newly appointed Head of Daimler Trucks & Buses SA, aims to expand the group’s presence – and its market share – in Southern Africa

Editor’s Note All systems go for TruckX 2017

T

ruckX 2017 is just around the corner – and the event has been planned to offer an all-encompassing experience for South Africa’s commercial transport industry. With the Kyalami Grand Prix Circuit making its début as the new venue for the show – to be held on July 12 and 13 – the event and its associated conferences promise much in the way of interaction, information and commercial vehicle intelligence.

TRUCKX 2017

18 A preview on TruckX 2017, South Africa’s premier

event for the commercial transport industry which takes place on July 12 and 13 at the Kyalami Grand Prix Circuit in Midrand

DEVELOPMENTS 20

Insights into Fortress Income Fund’s recently launched Westlake View Logistics Park in Modderfontein, Gauteng

FINANCE 22

Standard Bank’s Dr David Molapo warns that while the flood of data from telematics systems may seem overwhelming to fleet managers, the right approach can yield positive results

INSURANCE 23

Business after junk status – why insurance has never been more important

TRANSPORT 24

South Africa’s road freight sector is set for a shake-up following the launch of Linebooker’s online bidding platform, connecting transport customers and trucking companies

FLEET MANAGEMENT

28 Global natural resource company Glencore

recently awarded a three-year contract extension to vehicle tracking and fleet management specialist Ctrack by Inseego

BRANDING 29

Eqstra Fleet Management and Logistics managing director, Murray Price, explains the importance of vehicle branding

On the latter point, there’s sure to be considerable interest in the launch of the Eicher truck brand into the local market.

Product of a joint venture between the Volvo Group and Eicher Motors, the new vehicle is said to bring together the Swedish manufacturer’s global expertise and world-class technology, along with innovative engineering and proven fuel efficiency from Eicher.

With a presence in over 32 countries globally and a vehicle population of half-a-million, Eicher maintains that the unveiling its Pro Series at TruckX will introduce the country to a pro league of trucking. Read more about the vehicle – and the TruckX event – on P18.

On the subject of new vehicles, we interview Jasper Hafkamp, the recently appointed Head of Daimler Trucks & Buses SA, regarding his plans for Mercedes-Benz, Western Star and FUSO in the Southern African region. Turn to P14 to find out more.

Moreover, Dr David Molapo, Head of Standard Bank’s Vehicle & Asset Finance Division, tells us how fleet managers can benefit from big data produced by telematics systems. Don’t be daunted by the vast volume of information its produces, he says – with the right approach it can serve you well. You’ll find his insights on P22.

You’ll find more insight, too, regarding Linebooker’s online bidding platform, a recently introduced system which aims to revolutionise the way in which transporters and customers do business. Details appear on P24.

These represent only a few of the tantalizing features in this month’s issue. I trust that you will enjoy the edition.

Ryan de Smidt Editor

MODEL REVIEW 33

Why Fiat Professional’s Fullback double cab represents a versatile backline player that offers more than meets the eye

Future Trucking & Logistics is published monthly by:

UPDATES

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© Copyright. All copyright for material appearing in this magazine belongs to Future Trucking & Logistics. No part of this magazine may be reproduced without written consent of the publisher. The views and opinions expressed in this publication are not necessarily those of the publishers. While precautions have been taken to ensure the accuracy of advice and information given to readers, neither the editor, proprietors, nor the publishers, can accept any responsibility for any errors or omissions, or any effect arising therefrom.

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NEWS >>

First quarter growth for truck sales In spite of recent political and economic events, South Africa’s truck market grew in the first quarter. However, the effect of rating agency downgrades will determine if the trend will remain or be eroded.

That’s the view of Gert Swanepoel, managing director of UD Trucks Southern Africa, who says: “The next few months will be critical in determining the path we as a country will follow. Leadership in all spheres of business, but mostly in government, will be the key.”

Swanepoel says a consolidated road freight industry will be needed to drive reform and advancement in the sector, as well as in the larger economy.

the heavy commercial vehicle segment increased by 11,9% to 1 355 units, while the extra heavy commercial segment grew by 2,2% to 2 837 units.

According to March’s sales results, the total truck market increased by a significant 16,9% month-on-month to record 2 618 new sales. The figure brought the market’s year-to-date total to 6 416 units for the first quarter of 2017, a 3,9% increase over the same period last year.

Only the bus segment – with sales of 231 units this year – remained in the red with a 10,5% decline.

During the first three months of the year, sales in the medium commercial segment grew by 3,3% to 1 993 units compared to the first quarter of 2016. Sales in

“Amidst all the turbulence, we believe that the dust will settle and the steady slog towards growth in the truck industry will begin once more,” says Swanepoel. “We still expect the South African commercial vehicle market to grow marginally by an estimated 3% during 2017, to around 28 998 units.”

Hino tops in

customer satisfaction Hino South Africa has kicked off 2017 in style by setting the pace for the ninth consecutive quarter in the Scott Byers Competitive Customer Satisfaction Monitor. The latest rankings cover customer satisfaction performances between January and March 2017.

The benchmark survey has been conducted quarterly since 1986 by Scott Byers, which has more than 30 000 trucks and fleet operators on its database.

The company’s Comparative Truck Study is an independent survey of customers’ views of how well their truck supplier measures up to expectations in the three principal areas of interaction – Sales, Service, and Parts. Scott Byers says competition in South Africa’s truck market is fierce. It currently reports on the customer satisfaction performances of 15 OEMs. Besides being the top-rated truck brand in the combined section, Hino once again came out top in the Service and Parts categories and was runner-up in the Sales category for the first quarter of 2017.

All Hino’s scores, including overall and category, were over 95%. The various scores were: Overall – 96,88%, Sales 98,15%, Service 97,18%, and Parts 95,31%. Hino is the only one of the 15 truck brands surveyed to have all its scores above 95%.

The respective industry averages in the four categories in the first quarter of 2017 were: Overall – 91,95%, Sales – 94,42%, Service – 91,31% and Parts – 90,12%.

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Future Trucking & Logistics / April 2017

“Hino South Africa takes the results of these quarterly customer satisfaction studies by Scott Byers very seriously, because ensuring customers get excellent service is a very important strategy in retaining present customers and attracting new ones,” explains Ernie Trautmann, vice president of Hino SA. “We have made significant progress in improving our customer satisfaction ratings in recent years and our customers are enjoying the benefits. We have found that increasing benefits are flowing from our ongoing implementation of the international Hino Total Support philosophy. This involves building and maintaining strong relationships between Hino Japan, Hino South Africa, suppliers and the Hino dealer network to ensure our customers have a truck partner they can trust,” he says.

Adcock Ingram acquires Virtual Logistics In a move that expands its distribution service, Adcock Ingram Healthcare has acquired Virtual Logistics, a national and cross border transportation company.

Already well-established as a logistics operator, Adcock Ingram is the only local pharmaceutical company to offer a full service direct to customers, delivering nationally to wholesalers, hospitals, pharmacies and even patients at home.

“The acquisition brings us closer to realising our strategic vision of owning a fully compliant network. It makes us one of the largest pharmaceutical distributors in the country,” says Tobie Krige, managing director of the distribution division.

He says Virtual Logistics has an extensive national footprint across South Africa with tailored solutions for

hospitals, pharmacies, clinics, healthcare practices and general retail delivery outlets.

“The expanded footprint will complement our operational reach and capacity, allowing for improved service levels to customers.”

Virtual Logistics currently services over 3 000 destinations – about half of that of Adcock Ingram. “The expansion will allow greater choice in ‘route to market’ for all industry stakeholders,” says Krige. “This is of particular importance in the pharmaceutical industry where compliance requirements are non-negotiable.”

He adds that Adcock Ingram’s owner-driver enterprise development initiative will gain critical mass as the two companies’ resources are combined under a new structure, helping to achieve transformation objectives.

MAN promises sweet dreams on double-decker MAN’s Bus Modification Centre (BMC), in conjunction with the company’s subsidiary, NEOPLAN, has modified a touring bus for a German transport firm.

Though from the outside the vehicle appears to be a standard double-decker NEOPLAN Skyliner, the interior has been customised to accommodate touring pop stars, with only luxury items used to equip it.

The bottom deck – the living area – features four back-toback tables and seats, while a kitchen boasts a ceramic hob and the latest catering gadgetry. An on-board bathroom includes a shower with a dedicated 63-litre fresh water tank.

The upper deck comprises a lounge and sleeping area for up to 20 people and features a number of couches and double bunk beds. There is also a quiet, private area in which the driver can relax, using a bed that folds out of the bus’s staircase.

In designing the interior, the BMC used a modular system that relied on retaining points in existing rails, meaning that interior equipment can be flexibly fitted and reconfigured – or even taken out entirely without damaging the structure to return the bus to its original state.

April 2017 / Future Trucking & Logistics

7

NEWS >>

Scania opts for Apple Scania is introducing Apple CarPlay to the new truck generation’s infotainment system to facilitate iPhone functionality. The brand is among the first in the industry to offer the system in heavy trucks.

“Scania’s infotainment system will work with Apple CarPlay, the smarter, safer way to use an iPhone while on the move,” says Björn Fahlström, the company’s vice-president for product management.

“Apple CarPlay support will be introduced from June, and earlier devices can be updated, provided that they have voice recognition. By introducing this functionality, we aim to offer even more driver comfort and increased safety. For truck drivers everything that makes life

on the road easier, simpler and safer is very much appreciated.”

Apple CarPlay functionality will be available for customers who have a Scania Infotainment System with a 7-inch touch screen (AUS4) and the Voice Control Option. Devices from Apple with iOS 7 or higher can be paired via USB cable to the system.

“This is yet another example of how Scania continues to offer new seamless services and functionality in the new truck generation,” says Fahlström. “Apple CarPlay is an industry-leading technology of the kind which we will offer more of in our trucks in the near future.”

Positive response to learnership programme Hino South Africa’s inaugural Hino Learnership Programme has received resounding support from enthusiastic learners. The year-long programme has been tailored to provide comprehensive training for sales staff at dealerships, with a total of 12 students taking part in the first course.

They undergo a week’s intensive theoretical and practical training each month and are then required to complete a tutorial on the subjects covered. The rest of each month is spent at work at their dealerships.

“The major focus is on sales, marketing knowledge and skills, though the course also includes visits to the Hino manufacturing facility in Prospecton as well as technical workshops. The idea is to get learners to understand the full scope of the environment in which they are working,” explains Ernie Trautmann, Vice President of Hino South Africa.

He says practical driver training will form another aspect of the course. “I am a big supporter of driver training

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Future Trucking & Logistics / April 2017

not only for road safety benefits, but also for the fact that it contributes to the durability of the vehicle.”

The programme is registered with merSETA and students will receive certificates when they graduate at the end of the year. They will then be able to continue their studies through a diploma course offered by Unisa.

The course was developed by lecturer Philip Brandt – who has a background in fleet management – in conjunction with a specialist training consultancy.

“There is a lot of roleplay in the course with the ultimate objective of training the students to be in a positon to recommend the correct truck for a particular operation while also knowing how to calculate a finance package that will suit the customer’s business model,” he says.

“Another of the objectives is to have each student become an ambassador for the Hino brand – a person trusted by customers.”

Imperial Hino opens state-ofthe-art facility Imperial’s Hino truck dealership recently relocated to a new state-of-the-art facility in Pomona, after previous moves to Wadeville and Germiston.

Benefits of Uptime German transport company Schober Transport GmbH recently took delivery of 21 Mercedes-Benz Actos trucks, each equipped with a service system that communicates vehicle status in real-time, allowing for predictive truck maintenance and analytics.

The system – Mercedes-Benz Uptime – continuously monitors data from each of the vehicles and interprets it within seconds to detect faults, issuing specific recommendations aimed at overcoming the problems.

“The ability to prevent vehicle breakdowns, to ensure absolute punctuality of deliveries and to predictably plan maintenance work is essential for our transport company,” says owner Steffen-Kai Schober. “We are convinced that Uptime will help us to consistently meet these goals – a new and important tool for assuring our future.”

Whenever an Uptime equipped vehicle is on the road, the truck is in constant contact with the transport company’s fleet manager, the Mercedes-Benz Customer Assistance Centre, and the customer’s preferred Mercedes-Benz service workshop.

In addition, Uptime tracks the maintenance history of all trucks equipped with the system. This records, and therefore lastingly optimises, the success of repairs by means of comparison with other vehicles.

The use of Mercedes-Benz Uptime is based on the company’s recently introduced Truck Data Centre system. A connectivity module receives data from the truck’s sensors and cameras, analysing information for many different applications.

Uptime was unveiled at the IAA International Motor Show for Commercial Vehicles in 2016 after being comprehensively tested over three years in more than 1 400 trucks in 16 fleets and in four countries.

According to dealer principal Mike Darrol, the company sees its new location as ideally suited given the rapid development of the Pomona industrial area and its close proximity to OR Tambo International Airport.

Situated off the busy R21, the facility is said to be user friendly with 10 work bays designed to suit modern truck and trailer combinations. A brake roller tester and diagnostics tester have been added to the equipment brought across from the Germiston facility.

A parts department with a substantial holding in replacement and service parts is an integral part of the new dealership, while an important offering is 24/7 servicing available by appointment.

Further, the dealership offers a mobile workshop to service trucks at the premises of customers.

According to Darrol, Hino Pomona aims to win the brand’s coveted Dealer of the Year trophy. “Our commitment is to provide uncompromised customer service that can serve as a model for the Hino brand’s reputation,” he says.

First MAN TGE rolls off the line A month after its sales announcement, the first production MAN TGE has rolled off the assembly line at the newly constructed MAN Truck & Bus plant in Wrzesnia, Poland.

The silver van is a short wheelbase version with a high roof configuration. The vehicle is about six metres long and had a load capacity of 10,7 cubic metres. It is powered by a 2,0-litre diesel engine which produces 103kW. The launch of the TGE marks the start of a new era for MAN. It is the first time the company has marketed a light commercial vehicle, which represents a response by the brand to demands from many long-standing customers in the logistics, courier and parcel service industries.

A MAN spokesman says reasons for the increased popularity of large delivery vans include growth of online shopping portals, wide-ranging versatility of the vehicles and their car-like handling and performance abilities.

April 2017 / Future Trucking & Logistics

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NEWS >>

New Quon UD Trucks, part of the Volvo Group, recently launched its latest Quon model internationally. Said to combine industry-leading fuel efficiency with dynamism and drivability, the all-new vehicle is equipped with advanced safety features that are designed to protect driver and cargo.

“With innovations that put people first, the new generation Quon features enhancements in five major areas, notably driveability, fuel efficiency, safety, productivity, and uptime,” says a statement issued by the company.

According to the statement, the cockpit has been designed to ensure easy operation of controls – with even the ESCOT-VI automatic transmission adopting a simple, straight shift pattern – while the vehicle’s 11,0-litre GH11 engine meets stringent Japanese environmental regulations.

Additionally, the vehicle is equipped with the brand’s Traffic Eye Brake system – collision mitigation braking – which uses high-precision radar and a cabin-mounted camera for dual-monitoring of the road ahead. Other advanced driver assistance systems include Driver Alert Support.

“Every component has been refined to realise an overall lighter vehicle, while achieving gains in load-carrying capacity of up to 200kg depending on the model. With a reduced number of parts requiring regular replacement and longer service intervals on genuine parts, the new Quon allows for minimum downtime, further boosting its market confidence,” says the statement.

Yoshihiro Murakami, President of UD Trucks, says the truck delivers better performance across the board.

“Equipped with the ESCOT-VI, the electronically controlled automatic transmission that is the industry benchmark, our heavy-duty flagship truly feels like a passenger car to drive.

“It offers a complete solution that meets customers’ needs and is sure to earn their satisfaction. Simply put, Quon now better than ever and it embodies UD Trucks promise of Going the Extra Mile for our customers.”

All-electric vans for logistics company Mercedes-Benz Vans will be producing 1 500 all-electric vans for Hermes, Germany’s largest independent logistics firm.

From next year, the company will begin using battery-electric vehicles in normal operations in a pilot phase in Stuttgart and Hamburg. The focus will be on the benefits, sustainability and practicality provided by emission-free delivery vans when used for the last mile.

By the end of 2020, Hermes intends to deploy 1 500 Mercedes-Benz Vito and Sprinter electric vans in urban areas across Germany.

“Electric drive is a key technology for urban transport – especially in commercial use,” says Volker Mornhinweg, Head of Mercedes-Benz Vans.

“Last-mile deliveries must become more efficient and – in specific applications – emission-free.

“We are proud to announce that Hermes will be our first customer – and with a significant number of vehicles at that. This is a specific implementation of our plans for tailored industry solutions in cooperation with our customers.”

Mornhinweg said Hermes required mid-size and large vans with electric drive for its applications.

“We can meet both needs with high-quality, reliable and safe vehicles that set high standards also in terms of driver ergonomics.”

10 Future Trucking & Logistics / April 2017

Caring for the community Hino Knights is an elite group of salespeople within the brand’s dealer network who not only excel at their jobs, but who make meaningful contributions to the communities in which they operate.

Launched in 2011, the group comprises 10 Hino Knights – including three sales managers and seven sales executives – four of who were inducted last year: Jaco Uys of Hino Middelburg; Cecil Pillay of Hino Pinetown and Marlan Chetty and Verneshen Naidoo, each of Hino Shelly Beach.

Hino South Africa recently announced the Hino Knight of the Year and the runner-up, known as the Robin Hood Knight of the Year. The top award went to Faan van der Westhuizen of Hino Limpopo, while the Robin Hood Knight for 2016 was awarded to Francois Drury of Hino Kuilsrivier.

The honour marks the second time that Van der Westhuizen has received the honour, having originally won it in 2013. He has been involved directly and indirectly with the trucking business since he started working in his father’s business in 1972.

After a spell of 20 years selling agricultural and related equipment he joined Hino Polokwane in 2006 and has been with the dealership ever since. He says he sells between 80 and 100 trucks a year and has a

Imperial incorporates Benelux chemical specialist

customer satisfaction rating of over 98%.

Faan’s focus on the community front is the provision of housing at shelters for the very poor.

He is involved in several of these projects in Limpopo.

“Many of these people have had to send their children away as they cannot afford to care for them,” he explains. “It is an emotional calling and providing a reasonable form of shelter for those in extreme need is very rewarding.”

Drury, the Robin Hood Knight of the Year for 2016, has been a truck sales executive for the past 14 years, spending four years at Hino Parow and 10 years at Hino Kuilsrivier. He sells between 46 and 70 trucks a year and was Hino Knight of the Year in 2012. Subsequently, he has been the Robin Hood Knight of the Year each successive year.

Being a Hino Knight goes much further than just being a good salesman. Another important aspect is ensuring customers are given exceptional service, with the cut-off being a minimum rating of 96,5%. Drury has had his personal Customer Satisfaction Index running at 100% for the past two years.

Francois, who lives in Durbanville and is married with a nineyear-old daughter, is community-minded – his concern for his fellow beings very much a “way of life”. His involvement with the community extends from helping the poor, elderly and ill in areas where he lives and works to assisting an Aids orphanage in Vredenburg.

One of Europe’s top chemical logistics specialists, Van den Anker – which Imperial Logistics International took over at the end of 2015 – has been incorporated by the Imperial Group.

The company – which operates in Belgium and Holland – is now known as Imperial Chemical Logistics. The acquisition has enabled Imperial to gain access to a network of distributors which extends throughout the Benelux countries and into the neighbouring regions of northern France and Germany.

The network includes four dangerous goods warehouses, three of which are located in the Netherlands with one in Wetteren near Gent, Belgium.

Since the takeover, Imperial has been able to offer storage facilities for almost every class of hazardous goods in the Benelux region.

In addition, the acquisition has meant the addition of a fleet of distribution vehicles which are used to deliver packaged hazardous goods such as pesticides, cleaning agents, paints and lubricants.

April 2017 / Future Trucking & Logistics

11

PRODUCTS >>

Commemorating the Defender’s 70th Icon, billed as the definitive book that celebrates the 70th anniversary of Land Rover’s Defender, is scheduled to be released next month.

Described as the perfect gift for Defender fans across the globe, the carefully curated work examines the legendary expeditions, humanitarian projects and adventures in which the vehicle played a part.

The book features archive images, vivid first-hand accounts and exclusive interviews with the people behind the most recognisable 4x4 on the planet.

Since its launch in 1948 at the Amsterdam Motor Show, the Defender has been a popular choice for politicians, celebrities and even royalty, so well-known contributors share their experiences.

The foreword is provided by Richard Hammond, while adventurer and broadcaster Bear Grylls, fashion legend Ralph Lauren and Rugby World Cup winner and former South Africa captain John Smit are just a few of the other famous names to grace the pages.

Icon contains 10 chapters and more than 200 pages and captures the essence of Series and Defender models through the vehicles themselves and the people who have loved, driven and relied upon them.

Copies can be ordered online from the official Land Rover shop. Log on to https://shop.landrover.com

Paramount Trailers acquires Drago tippers Paramount Trailers has acquired the rights to distribute Italian-made Drago tipper kits in South Africa – a first of its kind for the local market.

The kit comprises a bolted tipper body made up of five parts – the floor, lateral right side, lateral left side, front wall and tailgate. It is capable of being assembled in about two hours. Manufactured from robust steel, the product is said to be highly durable, the design avoiding the use of clefts which often result in cracks in a welded body.

For more information contact Paramount Trailers on 011 900 1228.

Lighting the way Thanks to advances in LED and battery technology, today’s flashlights are far more powerful than their predecessors and offer a greater range of options. In this respect, Tork Craft’s new product range is said to lead the way. The company offers an extensive line-up of torches, flashlights, headlights and work lamps.

Options include high performance LED flashlights made of aluminium which boast running times of up to 13 hours, their beams stretching up to 150 metres. Power is provided by two CR123A batteries or, alternatively, one 18650 battery.

Rechargeable models are also available. They feature 600 lumens, a lifespan of 100 000 hours and use one Li-ion battery. Fittings include a USB charging cable. The flashlights also come in a range of colours – blue, black, red and silver. Most of the units are impact resistant and water resistant.

For information log on to www.torkcraft.com or call Vermont Sales on 011 314 7711.

Truck components from JMG & Sons Truck components manufacturer JMG & Sons stocks a variety of affordable, high quality aluminium diesel tanks, as well as alternative body parts and components for a range of vehicles including DAF, Freightliner, International, Iveco, MAN, Mercedes-Benz, Renault, Scania, and Volvo.

For more information contact JMG & Sons Truck Components on 011 026 4015.

12 Future Trucking & Logistics / April 2017

COVER STORY INTERVIEW >> >>

Jasper Hafkamp, newly appointed head of Daimler Trucks & Buses Southern Africa, aims to expand the group’s presence – and its market share – in the region

D

aimler Trucks & Buses Southern Africa has long held the title as one of the region’s premier commercial vehicle providers. With nameplates such as Mercedes-Benz, Western Star, FUSO and, until recently, Freightliner falling under the company’s banner, ensuring customer satisfaction in all areas of operation has been a priority.

“Even though we have recently phased out our Freightliner line-up, we have an obligation to ensure that the brand’s customers continue to receive the best parts and service we can offer them. Where possible, we are in the process of converting Freightliner owners to Mercedes-Benz,” he says.

“As far as that aspect is concerned, nothing will change…” says Hafkamp. “…though I am aiming to achieve an even greater market share in the Southern African region.”

A native of the Netherlands, Hafkamp’s management expertise comes from over 20 years of experience within the Daimler stable. He joined Mercedes-Benz Nederland BV in 1995 after completing his studies in engineering, business management and organisation.

Hafkamp’s position as executive director of the Regional Centre Southern Africa entails focusing on truck and bus markets across nine African countries – and making sure that all of Daimler’s truck and bus products are well supported in each region from sales and aftersales perspectives.

14 Future Trucking & Logistics / April 2017

Beginning his career in the commercial vehicle department, he held a number of positions in the marketing and product management divisions for Mercedes-Benz Vans and Trucks. In 2008, he

Jasper Hafkamp, newly appointed head of Daimler Trucks & Buses Southern Africa

Africa, to China, Hafkamp was given the opportunity to take over the reins here – an offer he found appealing and exciting.

“I wanted to further challenge myself – and our Stuttgart colleagues believed that I was the right fit for the position; trusting that I would be able to replicate the successes we achieved in the Netherlands.”

Admittedly, Hafkamp says the South African market is different to that of the Netherlands. He does, however, relish the prospect of implementing what he knows works abroad and adapting it to fit the Southern African business model.

became responsible for Mercedes-Benz truck sales in the Netherlands and, thereafter, was appointed Managing Director of Mercedes-Benz Trucks Netherlands.

During his tenure, Hafkamp increased the brand’s share of the country’s truck market from 10% in 2010 to its current 17%, attributing his success to a structured conquest programme, a total cost of ownership approach and the professionalism of nameplate’s Dutch truck dealer network.

In addition, Hafkamp integrated the FUSO trucks sales within the Mercedes-Benz Trucks organisation, further expanding into previously untapped market segments.

After the relocation last year of Kobus van Zyl, the Head of Daimler’s Truck & Bus Division in South

He says that one of the major differences between the markets relates to size. “Though a small country, the Netherlands boasts one of the largest harbours in the world at Rotterdam. Since much of the freight that passes in and out of Europe routes through the port, demand for trucks to transport the goods is high.”

However, when it comes to the total cost of ownership of a vehicle, he says there are a number of similarities between the Southern African operation and that in Holland. To illustrate his point, he highlights the extremely competitive nature of the local transport business.

“Practically all of the brands from across the world are represented in South Africa, which makes fighting for a share of the average 25 000 truck sales a year a significant challenge,” he says.

“I do, however, believe that Daimler’s portfolio targets all the various segments in the market, and we are paying special attention to further developing our FUSO business. To this end, we’ll be launching a new FUSO truck within the next few weeks.”

April 2017 / Future Trucking & Logistics

15

COVER STORY >>

Moreover, he says a challenge lies in trying to supply customers with environmentally-friendly Euro 5 and 6 products, pointing out that though Daimler introduced the new Actros in Europe a number of years ago, the availability of suitable fuel in Southern Africa precluded their introduction here.

However, increasing availability of ultra-low sulphur diesel across the region had led to a decision to introduce the Euro 5-compliant Actros locally from next year. “The shift to environmentally-friendly engine and fuel technology played a major role in Daimler’s success in the European market,” he says.

“I believe the transition to cleaner fuels, together with complimenting engine technology, is possible in South Africa. However, government must play an integral role in supporting this with new legislation.

Widespread availability of clean fuel will not only be better for the environment, but for the automotive industry as a whole.”

Hafkamp cites product dedication as a major factor in having ensured Daimler’s success in the Netherlands, and he has plans to replicate and build on this aspect in Southern Africa.

“Delivering total customer satisfaction is one of Daimler’s promises,” he says. “This does not merely extend to engines that save fuel, but to repair and maintenance costs, the residual values of our vehicles, and having correct finance solutions in place.

“Further, it goes beyond having the right hardware – the software is critical, too. Our FleetBoard and associated UpTime solutions, for example, have been well-received by Southern Africa’s customers, as have other service offerings that are tailored to meet individual business needs.

“In fact, the FleetBoard concept began in South Africa and expanded globally. Now all of Daimler’s

16 Future Trucking & Logistics / April 2017

vehicles are equipped to take the system. This is one of the ways in which we continuously try to improve our relationships with our customers and, in turn, their satisfaction ratings. We believe that we are succeeding.”

He says vehicle connectivity holds the key to the future of trucking – not only for transport operators, but for workshops as well. Since Daimler is at the forefront of the technology, he foresees good potential for growth.

“I believe that these factors, combined with the introduction of the new Actros next year and the expansion of the FUSO family in the near future, will be key components in ensuring Daimler’s continued success in Southern Africa,” he says.

Having met with a number of customers since taking office, Hafkamp says he’s noticed a trend amongst many of them about why they decided to buy Daimler’s products.

“Low total cost of ownership, the availability of services through an extensive dealer network and the excellent quality of our vehicles and their high residual values have all played a role. Above all, though, it’s the people behind Daimler who have made the difference – their readiness to support customers, to go beyond the call of duty, is what has really made Daimler stand out among its rivals.”

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EXPO & CONFERENCE >>

Truck 2017

All New TruckX!

Conference & Expo

TruckX 2017, South Africa’s premier event for the commercial transport industry, takes place on July 12 and 13 at the Kyalami Grand Prix Circuit in Midrand. Here’s a preview!

T

his year’s TruckX promises an all new experience. With the Kyalami Grand Prix Circuit making its début as the new venue for the event, the expo and conferences have been designed to offer an interactive platform through test drives of vehicles and a hands-on approach to issues that affect the trucking and fleet industries.

TruckX 2017, South Africa’s premier event for the transport industry, runs for two days – from July 12 to 13 – and this year’s programme promises to be fun, actionpacked, engaging and unforgettable!

TruckX to Feature Launch of Eicher Trucks by VECV VECV, a joint venture between Volvo Group and Eicher Motors, is all set to introduce its leading truck brand, Eicher, into the South African market. Eicher trucks are known for their class-leading fuel efficiency.

With a presence in over 32 countries globally and a vehicle population of half-a-million, the brand has already started operations in the country through a 100% wholly-owned subsidiary known as VECV South Africa (Pty) Ltd. VECV brings together the Volvo Group’s global expertise and world-class technology, along with innovative engineering and proven fuel efficiency from Eicher. This approach has resulted in the development of the Eicher Pro series, designed and developed to usher in a pro league of trucking.

The Eicher Pro series is a range of next generation trucks which are equipped with the latest version of the Volvo Group’s engine management system. Eicher Pro Series has been tested for more than 500 000km across Africa and Asia, including rigorous endurance and performance testing for over 200 000km in South Africa.

Don’t miss your opportunity to test drive the truck at Kyalami! To attend the expo, register online now at www.truckx.co.za. Entrance is free!

18 Future Trucking & Logistics / April 2017

TruckX Spawns FleetX This year sees the introduction of South Africa’s premium fleet and light commercial vehicle expo – FleetX – which will run alongside IMHX, the event’s International Materials Handling Exhibition and Workshop.

“The fleet industry is a growing sector – so it makes perfect sense to align it to TruckX,” explains exhibition organiser John Thomson of SA Trade Promotions. “Cost containment, increased efficiencies and great productivity are the overriding concerns of fleet owners.

“FleetX is an ideal platform for fleet owners to explore alternatives, learn about the latest developments and engage with new technologies. The addition of FleetX also widens TruckX’s appeal to include fleet owners who operate light commercial vehicles,” he adds.

The relocation of TruckX, FleetX and IMHX to the Kyalami Grand Prix Circuit has opened up exciting possibilities for the show’s growth and diversification.

“With its dynamic handling circuit designed for advanced driver training, its technically challenging 4x4 track, its vast amount of both outdoor and indoor exhibition space, many show participants are using the opportunity to give visitors a hands-on, unforgettable experience,” says Thomson.

“The inclusion of the dynamic handling track and test drives at TruckX is a ‘first for the industry’ event,” he says. “Top vehicles from OEMs including Eicher will be available for test drives around the track.”

Industry Organisations Rally Behind TruckX Ten high-profile industry organisations have backed the revamped event: • • • • • • • • • •

The African Women in Supply Chain Association (AWISCA) Chartered Institute of Logistics and Transport: South Africa (CILTSA) Retail Motor Industry Organisation (RMI) Road Transport Management System (RTMS) SA Refrigerated Distribution Association (SARDA) South African Express Parcel Association (SAEPA) Southern African Shippers Transport and Logistics Council (SASTALC) Transport and Logistics Students Association (TaLSA) Southern African Vehicle Rental and Leasing Association (SAVRALA) Women in Logistics and Transport: South Africa (WiLAT)

• Craig Parker, Programme Manager For Mobility at Frost & Sullivan, who will examine digital transformation-trends in the mobility industry; • Simphiwe Nghona, Head of Group Vehicle and Asset Finance at Standard Bank, who will provide latest perspectives on trends in the fleet industry.

This year will be the fourth that both Ctrack and Standard Bank sponsor South Africa’s premier trucking, fleet and logistics conference and exhibition.

Established in 2014, the annual TruckX conference and exhibition has seen a large increase in popularity due to its relevance in the marketplace.

The objective of TruckX is to host an informative and effective event for the trucking sector.

With industry research being presented, key notes, panel discussions and the latest products on display, TruckX is seen as South Africa’s premier trucking, fleet Conferences Enjoy Growing Support The popular and well-supported conference agenda – and logistics conference and exhibition. now expanded to two days – continues this year with Its participants and representatives include a variety an enviable line-up of topics and speakers. Day One, of service providers, among them tanker and trailer the TruckX Conference, focuses on heavy commercial manufacturers; tyre suppliers; parts distributors; transport, while Day Two, the FleetX equivalent, is telematics, insurance and finance providers; fuel and dedicated to issues affecting the fleet industry. lubricant companies; refrigerated transport specialists;

Confirmed speakers for Day One include:

driver training and road safety advisers; environmental agencies and fleet service experts.

• Japh Chuwe, Senior Executive, Road Traffic Infringement Agency who will discuss the implications of soon to be implemented AARTO legislation; • Kate Stubbs, Managing Executive: Business Development & Marketing, Barloworld Logistics who will explain smart logistics strategies; • Adrian van Tonder, Chairman, Road Transport Management System, who will outline the importance of truck safety compliance; Kate Stubbs • Adrian Velaers, Senior Technical Advisor, Sasol, who will discuss the benefits of clean fuel to the transport industry.

Brand Pretorius

Confirmed speakers for Day Two include:

• Brand Pretorius, author, speaker and retired Chief Executive of McCarthy Limited, who will discuss the real value of good leadership; • Ben Theron, Chief Operations Officer of OUTA, who will provide the organisation’s latest insights regarding Government’s plans for toll roads;

Tony Smallwood

Simphiwe Nghona

For more information on the TruckX exhibition, email Sarah Howarth – sarah.h@satp.co.za.

For information regarding the TruckX and FleetX conferences, log on to www.truckx.co.za or call Faith Matura on 011 803 2040.

April 2017 / Future Trucking & Logistics

19

DEVELOPMENTS >>

New logistics park opens in Gauteng T

he recently launched Westlake View Logistics Park over the next five years. The combined in Modderfontein, Gauteng, is billed as everything investment equates to about R8-billion. a world class A Grade logistics park should be – well Teixeira said there had been growth in demand located, well designed and easily accessible. for warehousing in South Africa in recent years.

Situated within the Westlake View Logistics Hub Supply chain management trends had seen the off the N3 London Road off ramp, it is said to be consolidation of multiple distribution points into particularly suited to companies looking for a larger, centralised regional distribution hubs. strategic position in a sought-after location where The development of Westlake View followed the land for development is limited. trend.

Speaking at the launch of Phase 1 of the development, Fortress Income Fund’s executive director, Andrew Teixeira, said the facility had been designed according to latest global best practices and incorporated top grade safety and security features and best green building protocols.

Fortress Income Fund – one of the top property funds on the Johannesburg Stock Exchange with a portfolio worth over R28,7-billion – has strategically positioned itself as a provider of premier logistics and warehousing facilities for tenants in Gauteng, KwaZulu-Natal and the Western Cape.

The company boasts one of the largest logistics property development pipelines in South Africa, with Westlake View forming part of a million sq metre warehousing complex that is due to be developed

20 Future Trucking & Logistics / April 2017

The initial facility, which is valued at a total of R350-million, comprises two phases. The first phase – a 17 838 sq metre warehouse with 2 040 sq metres of office space – was completed at the end of March and is ready for occupation.

Development of the second phase – comprising over 20 000 sq metres of warehouse space – is due to start soon and will be ready for occupation in mid-2018.

Teixeira said Westlake View had been designed with key trends in supply chain management in mind. “Intelligently designed warehousing enables companies to weed out inefficiencies and wastage,” he said. “We help drive down costs through technology and innovative design, offering facilities that are located in optimal locations that reduce transport costs and cost per pallet”.

Andrew Teixeira

load-bearing capacity of the floor. “The first warehouse at Westlake View has been built to a height of 13,5m to the underside of the eaves which allows for racking up to 12 metres. This is the highest pallet position that can be accessed by standard equipment, minimising the need to use expensive, specialised equipment,” he said.

Teixeira pointed out that in addition to being close to the N3, Westlake View also had a second entrance which enabled tenants to circumvent traffic congestion. Well thought out internal infrastructure – such as double carriage way access into and out of the park – as well as large yards had been gauged to ensure free flow of traffic and allow for quicker turnaround times. “The aim is to minimise delays and reduce unnecessary costs,” he said.

Teixeira explained that, from a warehousing perspective, among the most critical design elements were the height of the building and the

The floor, which is joint-less, was constructed as a solid platform designed to take a 12-ton point load while, to optimise interior space, the roof was supported by about three times fewer columns than number used in older facilities. The inclusion of large amounts of clear sheeting promoted energy efficiency.

Teixeira said that Fortress would continue to monitor logistics trends to ensure that all its warehouse developments remained at the cutting edge. “Our model of warehousing is the future of logistics. South Africa’s rate of import is still growing and, with it an increase in the demand for warehousing facilities,” he said.

For more information, log on to www.fortressfund.co.za

April 2017 / Future Trucking & Logistics

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FINANCE >>

Saving money with big data Telematics produces a flood of data that threatens to overwhelm fleet managers – but the right approach yields positive results, says Dr David Molapo, Head of Standard Bank’s Fleet Management Division

D

ealing with the usual business-cycle and strategy fluctuations is difficult enough for any executive, but fleet managers have to stay upright while the entire foundation of the profession is shifting underneath their feet due to rapid and unrelenting technological advances.

“Under such circumstances, only those who expect and prepare for change will survive,” says Dr David Molapo, Head of Standard Bank’s Fleet Management Division. In his view, those who embrace change and make the most of it tend to thrive.

According to Molapo, the greatest changes of the last few years have come from astonishing progress in fleet management technology, mostly in the form of telematics.

Not only do top executives have to be convinced about accepting new systems, but virtually everyone else in the company too, including drivers.

Telematics produces a flood of data that threatens to overwhelm fleet managers.

“But the right approach to the telematics revolution – enthusiasm for the super-efficiency that it has suddenly put within reach of every fleet – is what makes modern fleet managers thrive,” says Molapo.

Although probably the most profound for now, telematics is only one of the changes fleet managers need to expect and embrace. Molapo lists some of the others: Changing ownership models: Fleets in large parts of the world have moved to leasing or rentals as the primary ownership model for their vehicles but, in South Africa, we still cling to full ownership. In

22 Future Trucking & Logistics / April 2017

various instances, it is cheaper and more efficient to enter into full maintenance or operating rentals than to own.

Changing fuel prices: Fuel prices fluctuate continuously and as a significant contributor to fleet running costs, it is worthwhile to always have a strategy to reduce fuel consumption – through better driver behaviour, good maintenance management, the combating of fraud and pilfering, and, of course, considering fuel efficient vehicles.

Changing vehicle technology: It is a certainty that new models are always more fuel efficient than those of the last generation. This is a major factor in purchasing decisions, together with the constant improvement of safety and durability. Although current changes are much more incremental than those brought about by telematics, revolution is in the air.

It is only a matter of time before electrically powered vehicles make a serious entry into the market, and these will almost certainly be followed by various levels of self-driving cars. Expect much decisionmaking agony in years to come, but also excitement.

Changing staff outlook: Prudent fleet managers are learning fast not to take their drivers for granted and to be on the lookout for new recruits, who are suitably qualified. Fleet managers who do not constantly sharpen their people management skills risk a high turnover of drivers.

Changing regulations: Changes to road traffic regulations have resulted in greater accountability to those people who hire transport companies. This means that many road freight fleets will now have to adopt more formal safety procedures and systems in order to convince clients that they are safe to hire.

“It’s clear that change is on the way. But – paradoxically – it is a constant factor that every manager must try to predict and manage in order to move business, employees and, most importantly, clients forward every day,” he concludes.

<< INSURANCE

With you for the long haul When it comes to insurance cover, transport operators should ensure that they purchase a product that protects them in the right way, says Mornè Stoltz, Head of Business Insurance at MiWay

T

he transport and logistics business is a highly specialised and challenging industry, demanding unique insurance cover that addresses every aspect of freight and transport risk.

That’s the view of Mornè Stoltz, MiWay Head of Business Insurance, who says the company’s cover is designed to give peace of mind to both short and long haul transport operators across multiple risk areas.

At MiWay, we offer optional cover for neighbouring countries and extended territories into Africa.

“It is important to note what territorial limitations are on your insurance policy. There may be limitations on the type of cover you have and in some instances there may be no cover for roadside assistance or the repatriation of a vehicle following an incident,” he says.

Stoltz points out that not all transport policies are the same: “It is essential to note the terms and conditions of the policy along with the excess that is payable. If you shop around for the cheapest premium without understanding the cover you purchase, you may find at claims stage that you are not insured properly.

Stoltz explains that MiWay offers standard and perilbased cover, but always recommends full comprehensive “This is tantamount to throwing money away, and in cover to ensure all possible risks are covered. these economic times, you have to ensure that you are purchasing a quality product that protects you in the He notes that it is essential to cover the transport correct manner.” company’s assets, loss or damage to third parties’ goods, and have sufficient liability limits. “Many vehicles spend a large part of the day travelling, increasing the risk of an incident happening. By keeping to dedicated routes on a fixed timetable, it makes vehicles prime targets.

“Vehicle claims are the most frequent, while Goods in Transit claims can be the most expensive. Often vehicles are found abandoned following a theft or hijacking with the items the vehicle was carrying having been stolen.

Our Business Vehicle product is supported by a Goods in Transit policy to address these risks,” he says.

Stoltz notes that liability insurance should not be overlooked either. “This covers the insured for injuries and/or loss to third parties where the insured can be held legally liable in the case of negligence.

“Areas that should also be included in transport specific insurance range from roadside assistance appropriate to the size of the truck covered, through to recovery.

He adds that flat excesses allow business owners to budget accordingly if they need to claim, while percentage excesses may lead to expensive deductibles on claims, which should be avoided.

“Scientific rating and a broad spectrum of benefits and features ensure that we offer what our clients need. We make our products as easy as possible to understand with a policy wording that is not meant to confuse the reader.

“We also include many benefits while offering a large range of optional covers, truly allowing clients to create an insurance product that is designed specifically for their needs,” concludes Stoltz.

For more information on commercial vehicle insurance visit www.miway.co.za.

MiWay is an Authorised Financial Services Provider (Licence No: 33970)

April 2017 / Future Trucking & Logistics

23

TRANSPORT >>

Transport, just loads better!

F

ollowing the lead of tech innovators in South Africa’s taxi industry, the country’s road freight sector looks set for a similar shakeup.

According the latest shift Logistics Barometer published by Stellenbosch Naude Rademan University, transport remains MD of Linebooker the most significant portion of logistics costs – 57% of the total in 2014 – providing an opportunity that has been seized by Cape Town-based start-up, Linebooker.

A spinoff from the innovation arm of CCS Logistics – part of the Oceana Group – the company has launched an online-bidding platform that connects bulk business transport customers and trucking companies to offer transparent pricing, as well as end-to-end delivery facilitation services.

“It’s time for South Africa’s road freight industry to join the 21st century,” says Naudé Rademan, MD of CCS Logistics and Linebooker.

“Technology exposes the imbalanced relation between buyers and sellers and, with our online tools and a single point of service; customers can enjoy more control and insights over the transport of various goods and products.”

Operating nationally, Linebooker is challenging an industry plagued by opaque pricing and antiquated systems. With its online bidding platform, transport customers can quickly submit load requests via the internet to alert multiple transporters that are given a two-hour window in which to provide the best bid, often competing up to the last second.

For transport customers, the offering features a single creditor, with a set fee levied per transaction based on the value of a load and facilitation of the entire delivery process.

Rademan, a respected professional in South Africa’s logistics and road transport industry, is MD of CCS Logistics, a company which owns and

24 Future Trucking & Logistics / April 2017

operates some of the most advanced and largest cold storage facilities in southern Africa.

With a handful of colleagues, who between them possess almost 50 years of experience in the sector, he developed Linebooker in mid-2016.

Since then, the company has facilitated the delivery of more than 1 000 loads, saving customers an average of 13% per load.

Linebooker currently has more than 60 transporters with over 1 300 trucks on its system serving some of the country’s most respected brands, including Lucky Star, Shoprite and Heinz. While it does not own any vehicles, Linebooker uses its technology and the team’s knowledge of the industry to ensure that fairness and trust are part of every transaction.

“Today, each transport request made online is like a mini RFP,” comments Nick Hoffman, Linebooker’s manager. “Our system improves efficiency, connects customers with transporters – or vice versa – and ensures transparent pricing. In some cases, customers are saving up to 18% per load.”

For transporters, often challenged with cash flow issues due to payment terms averaging 40 days, Linebooker offers customers access to more customers, a single debtor with no broker mark-up, payment within 15 days; and improved ‘lane balancing’ with deliveries loaded in two directions.

Michelin takes care of your tyres while you take care of your business

Michelin Tyre Care is a tool that provides a solution to truck owners and fleet managers with a need for insights and information that will give the best return on investment for their tyres. Fleet managers operate in an increasingly testing environment, with escalating operating costs and a highly competitive landscape. They have a clear expectation which includes safety, efficiency, reliability and cost reduction.

Previously the monitoring of tyres was viewed as a manual process with high-intensity admin, limited frequency of vehicle inspections and reports were not delivered in real time.

Michelin Tyre Care, however, will provide a digital and connected solution for fleet operators.

Michelin works alongside truck owners and fleet managers to analyse their mode of operation, identify their needs and develop innovative services, offering them far more than just tyres, but tyre services.

Michelin Tyre Care has reduced the time it takes to check tyres by threefold; making it possible to consistently check the status of the fleet. As a result, monitoring the pressures, tread depth and general condition of tyres is easier and accurate, enabling optimum coordination of the operations to be carried.

Michelin Tyre Care is all about collecting and recovering all information concerning the tyres on a fleet of vehicles, in a reliable, automatic, simple, rapid and relevant fashion. All this organised intelligence will have an immediate impact on the fleet operators’ costs and performance of the tyres.

“Michelin Tyre Care is beneficial to fleet operators, because it reduces breakdown and vehicle immobilization, improves safety of people and goods carried, and control tyre budget,” says Yoliswa Nkomo, Operations Marketing Manager – B2B at Michelin.

Michelin is underpinning its role as a business service partner by providing fleet operators with efficient solutions and improve their operational efficiency. Better maintenance, better monitoring, better traceability and better business coordination: with the Michelin Tyre Care digital solutions, detailed truck tyre management will mean getting the best out of tyres.

April 2017 / Future Trucking & Logistics

25

SOLUTIONS >>

How do your drivers measure up?

1

A

s a representative of a company, it is your responsibility to encourage good driver behaviour from your employees. This not only reduces reputational risk associated with negligent or aggressive driving in branded vehicles, but also reduces risk from a financial point of view.

The AARTO Act aims to encourage safer driving behaviour and, when rolled out nationally, it will be in your interests to help your drivers improve their on-road behaviour. They will risk losing their licences should they incur too many demerit points.

Companies will need to monitor this aspect to ensure that all their drivers are always in possession of valid licences. Further, they will need to manage those

connected business

who are at risk of losing their licences, VEHICLE keeping in mind that MANAGEMENT demerit points can also be accrued when they drive their personal vehicles with employers having no knowledge of the transgressions.

2

payCityBusiness.co.za offers a solution where business can not only manage fines but also view a scorecard for its drivers who can be rewarded for good driving behaviour.

Alternatively, corrective steps can be taken timeously where necessary.

CONTROL COSTS WITH SHELL CARD FOR FLEETS With the economic pressures in South Africa today, fleet managers could use a little help. Look no further than ShellĘźs recently launched Shell Card Platform, tailor-made specifically for commercial road transport companies and fleets.

With around-the-clock support, fraud control mechanisms, detailed purchase history across categories and an online invoicing service where customers can securely store, view and download invoices, fleet managers have more control than ever.

Better yet, the Shell Card Online (SCOL) service enables fleet managers to transact online, order and cancel cards as well as set up customised alerts to notify you of any unusual transactions.

The Shell Card provides drivers access to 600 fuel sites nationwide, of which, more than 450 are Shell Card participating sites where you can earn Customer Loyalty Bonuses in the form of savings across the Shell network.

Additional services available to Shell card customers include specialised support from the Customer Service Centre; a fraud analyst who monitors card activity and provides support on fraud-related queries; a pricing specialist, who provides monthly pricing information and support on after-sales pricing queries; and a customer promise specialist, who provides support on card and account-related queries as well as training, if necessary.

There are two types of cards: Single network cards, which can only be used at participating Shell sites; Multi-network cards, which can be used at any service station in South Africa.

26 Future Trucking & Logistics / April 2017

3

FINES

MANAGEMENT

Learn which card is best for your business today at www.shell.co.za.

DRIVER

MANAGEMENT

<< COURIER

Greening the fleet P

arcel delivery giant UPS has announced plans to build an additional six compressed natural gas (CNG) fuelling stations in the US and Canada.

In addition, the company will add 390 new CNG tractors to its US fleet, bringing its total number of liquefied natural gas vehicles to 440. According to a company statement, the investment amounts to $90-million (about R1,1-billion).

The six new CNG stations will be built in California, Florida, Kansas, Kentucky, North Carolina and in Vancouver, Canada. UPS intends to use renewable natural gas (RNG) at the California station. RNG, also known as biomethane, can be derived from renewable sources such as decomposing organic waste in landfills, wastewater treatment and agriculture, and distributed through the natural gas pipeline system for use as LNG or CNG, the statement said.

A 2015 report from the US Department of Energy estimates the use of natural gas as vehicle fuel could reduce greenhouse gas emissions by six percent.

Last year, UPS invested $100-million (about R1,3billion) in CNG fuelling stations in America to bring its number of domestic stations to 31. In addition, the company uses CNG for vehicles that make deliveries in Germany, the Netherlands and Thailand.

“With more than 4 400 natural gas vehicles in our global fleet and a network of fuelling stations, UPS has had great results using natural gas as an alternative fuel,” says Mark Wallace, the company’s senior vice president for global engineering and

sustainability.

“We know the importance of investing in natural gas for our fleet and the alternative fuel market,” he adds. “In 2016, we used more than 227-million litres of natural gas in our ground fleet, which included about 17-million litres of renewable natural gas.

“This helped us to avoid the use of conventional gas and diesel, and decreased our CO2 emissions by about 100 000 metric tons.”

UPS is the world’s largest package delivery company and a provider of supply chain management solutions. The company is headquartered in Sandy Springs, Georgia, in the US and is said to deliver more than 15-million packages a day to customers in more than 220 countries and territories around the world. It also operates its own airline and air cargo delivery service, which is based in Louisville, Kentucky.

For its efforts to lessen the impact on the environment through its alternative fuel programme, the company has received the US Environmental Protection Agency’s Clean Air Excellence Award.

April 2017 / Future Trucking & Logistics

27

FLEET MANAGEMENT >>

Ctrack’s mining solution extended

G

lencore, one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 90 commodities, has awarded a three-year contract extension to vehicle tracking and fleet management specialist Ctrack by Inseego.

The agreement will see Glencore’s fleet of 600 vehicles upgraded to Ctrack’s advanced management solution at its operations in Mpumalanga.

A client since 2007, Glencore selected Ctrack’s services based on the company’s ability to efficiently streamline safety, health, environment and quality (SHEQ) management.

By utilising the tracking company’s advanced fleet monitoring software, Glencore is able to comply with various South African government regulations, including the South African Mine Health and Safety Act which, among other things, requires mines and related companies to identify and eliminate operational hazards so as to minimise the risks to health and safety.

28 Future Trucking & Logistics / April 2017

As detailed reporting of operations is crucial to maximising productivity, Ctrack equipped Glencore with tracking tools that accurately record a vast range of operational data. Using Ctrack’s software, Glencore is now able to interrogate vital recorded data should it need to investigate any incident involving its vehicles or drivers.

The upgraded solution has been customised for Glencore’s safety requirements with monitoring of risk protocols with peripherals – such as speed zone monitoring – playing a critical role in managing assets.

Further, Glencore uses Ctrack’s tracking tools to measure driver behaviour. To maximise efficient production, Ctrack has appointed dedicated 24 hour on-site support technicians at Glencore’s operations.

“We have worked closely with Glencore over the last 10 years. We place high emphasis on the objectives of helping to provide a working environment that is free of risk to the health and safety of employees,” says Hein Jordt, MD of Ctrack South Africa.

<< BRANDING

Turn your fleet into an advertising asset

A

ccording to Murray Price, Managing Director of Eqstra Fleet Management and Logistics; branded vehicles are seen by and estimated 3 000 potential customers every hour they are on the road.

Moreover, Price claims that fleet vehicle branding boosts name recognition 15 times more than any other form of advertising, with truck branding rated as the second most effective form of outdoor media. With statistics like these, it is worthwhile considering using your fleet as an advertising platform.

“The return on investment for fleet branding is substantial and is one of the highest for any media platform,” says Price. “Companies tend to think of only branding trucks, but branding company sedans is equally as effective and should be included in the marketing mix.”

He notes three main advantages of fleet branding which include: • High visibility – depending on the size of the fleet, branded vehicles will be seen by thousands of potential customers on a daily basis. Advertisements will travel into the view of customers instead of waiting for them customer to see them on television, in newspapers or on radio.

“The lead possibilities from mobile exposure are nearly endless. In fact, many businesses gain more contacts and customers from vehicles wraps than from their websites,” he says. “Additionally, it is consistent road users who are most likely to see the advertisements. These people tend to be employed and therefore have a higher income.

They are probably in your market.”

• Local advertising – vehicle wrap advertising is targeted because a company is likely to be advertising to its local market. The people will see the vehicle wrap will be the people in the area who will frequently perceive the vehicles to be delivering goods or services to neighbours, and therefore assume the products are being used and enjoyed in the neighbourhood. This helps

to generate positive feelings towards a brand.

• Increased security – custom graphics reduce the risk of hijacking and theft, since the artwork makes the vehicle easily identifiable.

Factors to consider before deciding on fleet branding include cost and installation time – it can take upwards of a day to apply a vehicle wrap on a truck – inventory management and resale value.

“Fleet costs remain an important element,” says Price. “Optimising vehicle inventory is a critical task for any fleet, but even more so when vehicles are branded. It is important for fleet operators to anticipate fluctuating volume needs to avoid incurring a surplus.”

He says fleet managers should also ensure that branding of the vehicles does not alter budgeted resale value by ensuring the material used can be removed without damaging the vehicle’s paintwork.

“Most branding materials used today conform to this standard,” he adds.

Branding can be as simple as a company logo or as elaborate as a full colour wrap. The object is to get the message across quickly and clearly as the “advertisement” is a moving object and, most often, the viewer will not have a lot of time to read it.

According to Price, an eye-catching yet simple design makes the best impression, with copy kept to a minimum. “In addition to the company’s name, website address and telephone number, a short tagline can be a memorable addition that will differentiate a company from its competitors,” he says.

He adds that driver behaviour plays an important role in the branding exercise. “Bad driving can send a negative message to your target markets, communities and other drivers. Controlling driver behaviour not only improves company or product image, but also reduces vehicle operating costs and remains a critical element of any fleet operation.”

April 2017 / Future Trucking & Logistics

29

LOGISTICS >>

On the expansion trail Nestle, Woody’s Brands and Sir Juice, the latter two being the most recently signed and which operate in meat processing and beverages markets.

Over and above acquiring new clients, the company has also secured full certification for three of its major sites – in Boksburg, Durban and Port Elizabeth. The certification means the company has implemented correct management procedures to ensure continuity of activities and the sharing of good practices.

Etienne Juillard

Friedel Spies

F

ive years ago, when ID Logistics South Africa established its local network, not even its founders could foresee how quickly the company would gain traction.

Then, two years ago – after establishing and managing a network for dairy producer Danone – the company expanded its offering to the perishables and selective ambient environments.

In order to expand, ID Logistics needed to implement several key strategies, which included the establishment of a strong management team, as well as ensuring that its facilities met world class quality standards and recognised certifications.

“We have completed our management structure and have also added contract management to ensure full customer integration,” comments Managing Director Etienne Guillard. “Our executive committee is now firmly established and we have developed several action plans for the year. Over the past 24 months we have managed 75 cost-saving projects for our customers.”

Friedel Spies, the company’s Business Development Director, says that acquiring new clients has taken a lot of hard work, given the South Africa’s tough economic challenges, competitive nature of the market and volume pressure.

“In less than 48 months the business has signed 13 new customers within the current network,” he says. Among the clients are Okin, Mayo, Henties,

30 Future Trucking & Logistics / April 2017

According to Spies, for a business of ID Logistics’ nature and as part of a global group, it cannot afford to take baby steps in determining its growth path. Accordingly, the South African subsidiary now boasts a fully operational national footprint, including regional distribution centres and an extensive secondary distribution network.

“We have a local project team and specialists with skills to manage and develop fresh distribution, Coupled with our global expertise, we are able to offer end-to-end logistics services for warehousing, primary transportation and secondary distribution,” he says.

Spies adds that the company has the capacity to deliver business solutions for retailers, purveyors of fast moving consumer goods, and for fashion, electronics, cosmetics and fragrance companies.

ID Logistics manages warehouses with a total capacity of 50 000 sq metres in Port Elizabeth, Cape Town, Atlas, Boksburg and Durban. In the primary transportation and secondary operations, the company partners with reputable hauliers.

The entire fleet is equipped with tracking systems and an alert system to provide real-time information to its transportation control tower.

After an intensive two years targeting the broader market and completing many important initiatives, it is perhaps not surprising that the local operation is attracting new business.

Ryan de Smidt

LOGISTICS >>

Exceeding expectations D

Logistics provider Shadow Trans has seen exceptional growth since the implementation of its Datatim Transport Management System, courtesy of Forte Consulting. Ryan de Smidt reports

urban-based logistics provider Shadow Trans has a rich history. Founded about 21 years ago by Morgan Balakistan – who was then an ABI owner-driver – the company has expanded to become one of ABI’s preferred logistics providers.

Shadow Trans’ fleet now compromises 32 commercial vehicles, mostly Volvos, which the company believes offer outstanding fuel consumption coupled with reliability, excellent aftermarket service and top resale value.

The company’s expertise lies in line-haul operations, breakbulk, container and Hazchem transportation of general goods throughout South Africa. However, with the market ever-changing, Shadow Trans’ executives knew that to exceed customer expectations, solutions that offered even greater supply chain management were needed.

“When it was decided to implement a reputable transport management system, we found that Forte Transport Solutions – a division of Forte Consulting group – had in-depth knowledge and understanding of supply chain applications in South Africa,” explains Shadow Trans director, Daryl Balakistan.

“The people at Forte know that each transporter has individual needs and its system can be tailored to suit those needs. Due to rapid changes in the industry, Forte allows you the flexibility to adapt and grow.”

Balakistan says the company ensured that the entire Shadow Trans business – from operational to administration – was based around the trusted Datatim Transport Management System, allowing it to schedule, capture and manage all of its assets.

“Due to enhanced management of incoming paperwork, invoicing and POD process turn-around time has improved considerably,” he maintains.

“By making use of Forte Consulting’s expertise the difference in business before and after implementation is simply astounding.”

Balakistan says implementation of the system allowed Shadow Trans to have accurate real time information without having to use complicated manual spreadsheets to obtain the data.

“We can manage our vehicle maintenance, parts ordering and diesel purchases via the system and, by doing this, we have been able to improve our costings and save money,” he says.

Forte Transport Solutions’ Tasveer Madhunlall says a year has elapsed since Shadow Trans implemented the Datatim system, allowing direct comparisons to be made of procedures and output before and after.

He says a multitude of advantages have been felt by the company, including effective diesel management, reporting on profit and CPK, improvement in communication between operations and administration, client updating, incident management and vehicle load planning and scheduling.

Madhunlall says Shadow Trans’ management played a vital role in the successful execution of the project by driving the importance of time required to master the system by all staff members, with sufficient sessions allowed for requisite training.

For additional information on Forte Consulting, visit www.forteconsulting.co.za

April 2017 / Future Trucking & Logistics

31

UNIEKE MODEL >>

Die Tonka Hilux!

Toyota het sy “onbreekbare” Hilux as volgrootte Tonka-speelding herontwerp wat twee wêreldbekende handelsname saamvoeg om hul onderlinge reputasie vir oneindige taaiheid te vier

D

ie Hilux Tonka-konsepmodel is deur Toyota Australië geskep om te help om dié hoë veldryer se deurbraak as topverkoper-voertuig in 2016 doer onder, te vier. Tonka is ’n huishoudelike naam en vier vanjaar se 70e verjaarsdag terwyl Toyota in sy 80e jaar is.

Die onthulling val saam met die vrystelling van Toyota GB se reeks kortfilms wat die Hilux in ’n kop-aankop-stryd met sy klein Tamiya-radiobeheerdemodeleweknie in ’n reeks veldry- en verrigtingsuitdagings wys.

Die nuwe konsepmodel is deur ontwerpers en ingenieurs van Toyota van Australië se produkbeplannings- en ontwikkelingsafdeling van 150 mense ontwerp, gebou en getoets. Die produkontwerphoof, Nicolas Hogios, het gesê die ongewone styl en vermoë van die Hilux Tonkakonsepmodel sal die verbeelding van oud en jonk aangryp. “Ons het Tonka uit die sandput gehaal en die Hilux van bo tot onder en voor tot agter herontwerp,” het hy gesê “Die projek, wat aangespoor is deur die Tonkaspeelgoed waarmee kinders buite speel, strek verder as die bestaande puik vermoë van die Hilux om oor klippe te klouter en ander rowwe terrein baas te raak,” het Hogios gesê.

“Dit is ook dramatiese bewys dat ons plaaslike span dol is oor pret, gretig is om nuwe idees te ondersoek en altyd daarop uit is om die grense van wat moontlik is, uit te daag.” ’n Vlagskip-weergawe van die Hilux-produkreeks ‒ ’n SR5-dubbelkajuit met ’n kragtige turbodieselenjin van 2,8 liter ‒ skuil onder die dramatiese swarten-geel-afwerking van die Tonka-Hilux. Die

32 Future Trucking & Logistics / April 2017

omvattende herontwerp begin by ’n aansienlik groter grondvryhoogte, wat die ryhoogte 150mm hoër maak. Dít, tesame met ’n hoërit-as, swaardiens-vering en 35”-bande, stel die Hilux Tonka-konsepmodel in staat om rowwe terrein wat ontoeganklik vir gewone veldryvoertuie is, met gemak kaf te draf.

Die voertuig het ’n nuwe bosbreker wat by die voertuig se ingeboude veiligheidstelsels pas, terwyl die enjinkap met ’n koolstofvesel-laag oorgetrek is en ’n kragbult en luginlate huisves. Hoëverrigtingveldry-ligdiodes in dié staaf en ’n dakbalk sorg vir oorgenoeg lig om ’n veldry-uitdaging in die donker aan te durf, terwyl ’n geharde skermplaat van allooimetaal wat 6mm dik is, die oliebak en ander noodsaaklike komponente beskerm. Die romp en onderstel word deur buisvormige skermstawe aan die kante beskerm.

Die transformasie strek agter die kajuit verder en sluit ’n nuwe koolstofveselbedekte laaideur in (dit word met ’n ligte band eerder as ’n handvatsel oopgemaak) met ’n ingeboude drukvlerk en luginlate.

Die laaaibak het ’n verwyderbare buisraam wat al die toerusting soos brandstofkanne in plek hou, terwyl herwinningstoerusting vir uiterste veldrywerk in stewige bokse gehuisves word. ’n Brandblusser, byl, graaf en hoëlig-domkrag is ook deel van die toerusting.

Hoewel die Hilux Tonka-konsepmodel nie in vertoonlokale regoor die wêreld te sien sal wees nie, bied dit ’n kykie na wat alles moontlik is wanneer ’n span puik ingenieurs en ontwerpers hul koppe bymekaar sit.

MODEL REVIEW >>

Worth its weight Fiat Professional’s versatile backline player offers more than meets the eye. Ryan de Smidt reports

F

iat Professional’s Fullback may be a relative newcomer to South Africa’s bakkie market but, as its nameplate suggests, the model offers the versatility of any backline player. It adapts well as a daily, urban commuter and, at the shift of a low range gear lever, is equally adept at transforming into a 4x4 adventure wagon.

Manufactured in Thailand on a platform that is shared by its fraternal twin, Mitsubishi’s Triton, it’s no coincidence that the Fullback bears many styling similarities to the tried and trusted Japanese rival.

Since 2016 the models have been built side by side on a production line in Laem Chabang, the result of a collaborative agreement that was signed between the companies in 2014.

However, look closely and some minor differences are apparent. First, the Fiat’s nose is slightly taller than that of the Triton’s, underscored by a restyled front bumper and a grille design aimed at emphasising width. Viewed from the front, the Fullback appears more muscular than its rival.

It’s certainly an eye-catching vehicle! Standard trim features such as bi-Xenon headlights and 17-inch alloy wheels tend to elevate the street cred factor and, on test drives around town, many pedestrians turned for a second look as it passed.

Powered by a Mitsubishi-derived 2,5-litre turbodiesel engine that delivers 131kW and 400Nm, the Fullback motors along well. It easily maintains the speed limit on the highway and is reasonably nippy off the line at traffic lights. However, it’s a pity that the five-speed manual gearbox to which the unit is mated doesn’t have an extra cog – a sixth gear would help to conserve fuel when cruising, and

the resulting lower revs would also help to quieten engine noise in the cabin.

Having tested a number of bakkies over the past months, I was surprised by the dynamic characteristics displayed by the Fullback. Against many of its rivals it feels more like a passenger car than a bakkie, easily smoothing out tarmac and, in corners, turning in cleanly and holding an accurate line. On dirt, too, it remains comfortable, despite a leaf sprung rear.

With its ladder frame chassis, four-wheel drivetrain, low-range gearbox, rear differential lock and high ground clearance, the vehicle is built for challenging missions. During my test drive it impressed for its ability to conquer off-road obstacles such as axle twisters and slippery slopes.

The interior, too, is comfortable – the cabin airy and spacious with plenty of leg- and head-room front and rear. Leather covered seats are supportive and, in the LE specified model, electrically adjustable on the driver’s side. Other nice-to-have features include electrically powered windows and mirrors, cruise control, a rear view camera and an infotainment system with a large touchscreen.

According to Fiat’s claims, the load box is capable of holding a ton of cargo, while braked trailer capacity is rated at 3 000kg.

If I had to pick a bakkie for Man of the Match, the Fullback would be high on my list of potential winners. With a price tag of R468 900 it offers good utility, exemplary comfort and consummate versatility.

April 2017 / Future Trucking & Logistics

33

APPOINTMENTS >>

People moving up...

Recent appointments made within the global automotive sector...

Ford Motor Company

Ford Motor Company has announced the appointment of Casper Kruger as Managing Director of Ford Motor Company Sub-Saharan Africa region. Kruger will take over the reins when current president and CEO Jeff Nemeth relocates to Ford in the US at the end of June.

Fuchs Lubricants

John Anderson, previously the Automotive OEM Product Manager at Fuchs Lubricants South Africa, has been appointed Product Manager Automotive OEM Fluids for Fuchs Lubricants, Chicago, Illinois.

Nissan Motor Company

At the recommendation of Chairman Carlos Ghosn, Nissan’s Board of Directors last month appointed Hiroto Saikawa as the company’s Chief Executive Officer.

Scania

Scania Sweden has announced the appointment of Mikael Cato, who takes up the position of Chief Digital Officer from next month. Cato has held a number of positions in Sweden within the digital business development and technology sectors.

Daimler Trucks & Buses

Daimler Trucks & Buses has announced the appointment of Martin Daum as a member of the Board of Management.

The appointment became effective last month.

Navistar

Navistar International Corporation has announced the appointment of Phil Christman as President of Operations.

Imperial Logistics International

Imperial Holdings Limited has announced the appointment of Michael Lütjann as Senior Chief Information Officer of the Logistics Division of Imperial Holdings Limited, as well as a member of the management board at Imperial Logistics International, based in Duisburg, Germany.

Daimler Trucks

Daimler Trucks North America has announced the appointment of Roger Nielsen as the company’s President and CEO. He was formerly COO of the company’s manufacturing network.

IAG Cargo

IAG Cargo has announced the appointment of Lynne Embleton as Chief Executive Officer. Her previous roles include Managing Director of British Airways Gatwick.

MILLION KM CLUB >>

Cross border hero C argo Logistics, a specialist cross-border transporter with its head office in Randfontein, has in its fleet a hero truck – a 2006 Freightliner which was bought new and, since inception, has been assigned only long-distance routes to Botswana or Namibia.

To date the vehicle has racked up an amazing 1 540 000km, according to Carmen Fourie, a director at the company. She cites regular maintenance and good driver care as the reason for the truck’s longevity.

“The deciding factor on purchasing the vehicle all those years ago was definitely our love for the Cummins engine,” says Fourie. “It was renowned for its reliability and power – and it remains one of the best units we have experienced in our years in the industry.” Sadly, shortly after Future Trucking & Logistics had conducted the interview with Fourie

34 Future Trucking & Logistics / April 2017

and taken pictures of the truck, she confirmed that the Freightliner would soon be sold.

“It’s been bought by a close friend, so we will still see it on the road. In my view it remains by far the best member of Cargo Logistics’ ever-expanding family. All of us here will be very sorry to see it go,” she said.

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April 2017 / Future Trucking & Logistics

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