Future Trucking & Logistics April May 2018 by Future Publishing

April/May 2018

Vol. 03. No. 08

FUSO STRENGTHENS SA COMMITMENT Facelifted Canter TD and Canter LIFT FE4-130 models launched

INNOVATIVE SOLUTIONS GROUP PROVIDING EFFECTIVE OUTSOURCED SERVICES

A Daimler Brand

MBSA/5395/RE

Never-ending innovation. The beginning of RoadEﬃciency. Experience RoadEﬃciency with the new Actros. Coming May 2018. Learn more at www.mercedes-benz.co.za/trucks

Contents

Heavies clean up their act

COVER STORY 14

Innovative Solutions Group Providing effective outsourced services and solutions to companies across South Africa

NEW MODELS 18

Mercedes-Benz Sprinter Getting behind the wheel of Mercedes-Benz’s brand new large van offering

Volvo FL Electric Volvo takes the lead in solutions for electrified goods transport in cities

INDUSTRY 24

Fuso strengthens commitment to SA truck market Fuso share new brand claim and showcase two new models

DAF Trucks on the up Understanding why DAF trucks are gaining popularity in the southern African region

Capco continues long association with Hino Trucks Exploring the relationship between this ceilings and partition business and their choice of truck

LOGISTICS 30

one are the days when trucks and commercial vehicles were perceived as dirty, slow and old fashioned. These days the commercial vehicle sector is at the forefront of automotive technology. It is great to see that in many cases the trucking industry are the early adopters of new technology. Future Trucking & Logistics was recently in the Netherlands to drive the new Mercedes-Benz Sprinter and this model features the very latest MBUX System that has not been seen in any of their passenger cars as of yet. This system features one of the best voice control systems that we have ever experienced. The system is able to recognise a vast array of keywords in normal sentences, for example ‘hungry’ or ‘empty tank’ and react accordingly. This is one of a large number of innovative features that allows the driver to remain connected and run their business while spending their day on the road. (Page 18) The Volvo FL electric is also ready for production and due to go on sale in Europe next year. This fully electrically powered truck has a GVM of 16 tonnes yet the Lithiumion batteries have a capacity of 300kWh giving the truck a maximum range of 300km, which is on par if not better than many current electric passenger vehicles. The silent and clean characteristics allow for operation during night time hours, allowing workers to avoid the traffic congestion associated with big cities, without disturbing sleeping residents. (Page 22) The above examples of technology are great for the environment, safety and productivity and will hopefully go a long way in improving the perception of commercial vehicles amongst the motoring public. Reuben van Niekerk Editor

RTT implements what3words Overcoming delivery challenges with an innovative geocoding system

INSURANCE 32

The recipe for a better logistics industry Healthy drivers are more likely to be safe drivers, with a big impact on other road users and the logistic company’s bottom line

UPDATES 4 News 12

New products

34 People Moving Up

Future Publishing (Pty) Ltd 247 Jan Smuts Avenue, Dunkeld West, Johannesburg P O Box 3355, Rivonia, 2128 011 803 2040

www.futuretrucking.co.za

Publisher Richard Lendrum Editor Reuben van Niekerk reuben@thefuture.co.za Editor-in-Chief Wynter Murdoch Production Mabel Ramafoko Sub-editor Peggy Lendrum Design & Layout Heinz Bawa heinz@thefuture.co.za

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© Copyright. All copyright for material appearing in this magazine belongs to Future Trucking & Logistics. No part of this magazine may be reproduced without written consent of the publisher. The views and opinions expressed in this publication are not necessarily those of the publishers. While precautions have been taken to ensure the accuracy of advice and information given to readers, neither the editor, proprietors, nor the publishers, can accept any responsibility for any errors or omissions, or any effect arising therefrom.

NEWS >>

Mathe Group success story grows recycling industry O

ngoing investment and growth at Mathe Group, South Africa’s largest tyre recycler, showed that it is possible to shrink the ever-growing mountain of truck tyres that are still threatening to become a national environmental hazard whilst also creating a profitable business. The Hammarsdale plant, which has quadrupled employment and more than doubled output since coming on stream in 2016, proved that recycling of tyres was not only sustainable but could evolve into a growth industry, Dr Mehran Zarrebini, head of British investment group PFE International which is one of the major shareholders in Mathe Group, pointed out. Acknowledging that South Africa’s tyre recycling initiative, which started with the creation of the Recycling and Economic Development Initiative of South Africa (Redisa) in 2012 had been a long journey with challenges, he said that the evolution of Mathe should offer many critics food for thought.

Serco is excited to offer some new innovative solutions for our customers

he Tempwall 60 is a temperature separation bulkhead, made with a reinforced closed cell insulating core, wrapped in a strong outer skin of PVC. These panels have a thickness of 60 mm and an insulation value of 0,53W/m2.K which is the highest in this product segment. It is lightweight and easy to handle and can be used as a sliding partition or a bifolding or triple folding load divider. Serco we also introducing Loadlok’s range of cargo securing accessories for bakkies and light delivery vehicles to serve the growing trend for home deliveries of parcels and mobile workshops. Fittings include an aluminium rail with a variety of straps and attachments. The Cargo web is attached to the Loadlok rails for securing of uneven loads during transport or for improving security by dividing the load. The Cargo

Future Trucking & Logistics / April-May 2018

Many believed that recycling of tyres in South Africa was not sustainable because of limited demand for rubber crumb and substantial set up costs. Initially, small companies using antiquated equipment struggled to compete with imported product that had been subsidised by governments in the countries of origin. Mathe Group was one such small operation and started out producing rubber crumb in limited quantities from a small factory in New Germany, Durban, in 2012. A joint venture with PFE International followed. This was intended to strengthen vertical integration and ensure the supply of rubber crumb for Van Dyck Floors and saw it move to a new R20 million processing facility in Hammarsdale which came on stream in 2016. It processed 65 000 tyres during its first year. He said that the liquidation of Redisa last year had not impacted Mathe negatively in any way. Instead, the operation continues to go from strength to

strength. There is a steady stream of used tyres with daily deliveries of used truck tyres from depots operated by the Waste Management Bureau which is responsible for tyre recycling until a new tyre recycling plan is actioned by the Department of Environmental Affairs. He said the company would continue to invest in new equipment to drive up efficiencies and increase output. During 2017, Mathe Group processed over 150 000 used truck tyres and Zarrebini is confident that it will pass the 200 000 tyre mark during 2018.

web is constructed from heavy duty webbing with an over centre buckle tensioning device which reduces lateral forces on the loadlok rails. Isoclear fixed shift is a solution to maintaining product temperature during multiple deliveries. The norm is to use a PVC fixed aircurtain, but this is prone to damage and cumbersome to use. The new Isoclear PVC curtain has a 3 piece side shift mechanism. The 3 panels can be moved to either side for access to the load and then simply closed to reduce temperature loss. The Isoclear solution keeps the cool air inside of the vehicle and avoids warm air from entering. This will not only save money, it is also eco-friendly. Isoclear is made of high quality PVC transparent strips which can easily resist temperatures of -25. The PVC strips have a 50 mm overlap to reduce heat loss. April-May 2018 / Future Trucking & Logistics

NEWS >>

Total focus on people leads to awards for Hino Shelly Beach “A

total focus on people – be they customers or members of my team at Hino Shelly Beach – is the reason for our ongoing success, which culminated in being awarded the title of Hino Dealer of the Year for 2017 recently,” said Gansen Chetty, the dealer principal. “I believe in always having a friendly approach in dealing with people and have promoted this philosophy internally, telling my team that if we have good relationships with all our customers, suppliers and our own team members then the awards will follow. You reap what you sow, and this is what has happened. I also believe that dealing with difficult customers and their problems makes one stronger.” Gansen Chetty, who joined Hino Shelly Beach, part of the Halfway Group, as dealer principal in March 2014, has a history with Hino trucks going back to 1997 when he was employed as a salesman by Hino Pinetown. “I regularly sold 100 or more trucks a year and was several times a winner of Hino South Africa’s national skills competition for salesmen. I realised that to be an achiever one must do something; you must be an active participant in whatever you tackle. You cannot wait for things to come to you,” he explained.

Future Trucking & Logistics / April-May 2018

“I am also transparent about all aspects of our business with my fellow team members and ‘walk the talk’ with them by having daily meetings with parts and service staff and getting together once a week with the sales team. We make full use of all training offered by Hino South Africa and do a lot of internal training as well. We also have product knowledge sessions and regular think tanks about ways of improving the manner in which we do business, with particular focus on making the customer experience even more meaningful and satisfying.” Not only did Hino Shelly Beach win the overall Dealer of the Year award for the first time in 2017, but it also won the Customer Experience award for the second year in a row. Other awards went to Hino Shelly Beach team members, with Grant van Vliet taking the national award for parts marketing, Vinny Naidoo being awarded Hino Knight of the Year, while Vinny and his colleague, Marlan Chetty, who is also a Hino Knight, were presented with Ruby Awards for selling more than 50 trucks each in 2017. Subsequently Hino Shelly Beach has received a Diamond Arrow award from PMR Africa after being rated the best commercial vehicle dealership in the South Coast Region of KwaZuluNatal. The survey is conducted over 12 months and respondents are CEO’s, managing directors, business owners, company directors and managers as well as senior government officials based in the region. “We owe everything to our customers and always strive for 100 per cent ratings from them in the quarterly Scott Byers Comparative Customer Experience surveys. We are fortunate in having a devoted and professional team at the Hino SA head office in Sandton who provide us with excellent support. In addition, we have the full backing of the Halfway Group, especially the CEO, George Baikie, and the financial director, Rob Newton,” said Chetty. The Hino Shelly Beach dealership, which was built in 2007, was refurbished last year and this included the installation of rainwater-saving storage tanks. The focus on customer service extends to having a fully equipped service centre with eight drivethrough bays capable of handling complete rigs, with trailer maintenance available. This facility and four mobile units currently service 18-25 trucks a day so there is seldom a delay in having a truck serviced. “We have started 2018 on a positive note, being over target in all aspects of our business and are determined to retain the Hino of the Year award for a second year,” concluded genial and enthusiastic Gansen Chetty.” April-May 2018 / Future Trucking & Logistics

NEWS >>

New electronic reporting requirements for Customs clients

he South African Revenue Service (SARS) recently introduced a new electronic cargo reporting system which will be able to track the movement of cargo coming into and leaving the country. The paperless cargo reporting system will bring an end to one of the last remaining paper-based processes in SARS. It will provide Customs officials with the capability to track goods from beginning to end.

As the new Acts will only be operational on a date yet to be announced by the President of the Republic, it was decided to introduce certain elements of the new legislation under the current Customs and Excise Act, 1964.

Chief Officer of Customs and Excise, Teboho Mokoena, says the electronic reporting system will expedite the processing of legitimate trade and improve the management of risk for goods coming in and leaving the country.

The first phase of NCAP to go live is RCG, albeit under the current 1964 Act. Under RCG, it will be mandatory for all cargo reporters in the air, sea, rail and road industries and involved in the movement of international cargo to submit reports to SARS electronically.

Customs clients impacted by the new electronic reporting system include shipping lines, airlines, the national rail carrier, road hauliers, freight forwarders, port and airport authorities, terminal operators, wharf operators, transit shed operators, licensees of depots and registered agents.

One of the benefits to trade of electronic cargo reporting is that it will save on costs involved in paper reporting. For example, carriers can spend hundreds of thousands of rand a year just in the paper and administrative costs associated with submitting paper manifests to SARS offices.

South Africa will be following international trends with the introduction of ‘advance reporting of containerised cargo’ destined for South African ports. This reporting requires carriers and forwarders to submit ‘advance loading notices’ to SARS Customs at both master and house bill of lading levels, 24 hours prior to vessel departure.

The impact on land clients will be minimal, as most road carriers have already been submitting electronic reports since MPR was introduced in 2016.

The implementation of the electronic reporting requirements falls under Customs’ Reporting of Conveyances and Goods (RCG) project, which is one of three main pillars of SARS’s New Customs Acts Programme (NCAP). Since the Customs Control Act and Customs Duty Act were published in the Government Gazette in

2014, much work has been taking place in SARS to finalise Rules to the Acts, develop the required systems and ensure trade readiness for the implementation.

Future Trucking & Logistics / April-May 2018

However, for many sea and air modality clients, who have never submitted electronic reports before, the implementation may take more time to get used to. During the go-live SARS will have an Operations Support Centre which clients can contact by emailing OSC@sars.gov.za. For more information, Customs clients visit www.sars.gov.za.

DIESEL FUEL INJECTION & TURBO SPECIALISTS

Keeping the pressure up in your fuel system

ADCO is a unique workshop franchise for diesel fuel injection specialists. The national footprint of more than 20 Franchises offer a network of professional technicians specialising in diesel fuel injection and related services, ensuring guaranteed workmanship nationwide.

To locate your nearest branch, call 011 879 6000 or visit www.adco.co.za

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April-May 2018 / Future Trucking & Logistics

NEWS >>

Adcock Ingram launches AVL and celebrates owner drivers Owner-Driver Inititiative

ust over a year after acquiring Virtual Logistics (Pty) Ltd, a national and cross border distribution company, Adcock Ingram Healthcare (Pty) Ltd has redefined its distribution strategy and is proud to announce the launch of AVL. Virtual Logistics has now been rebranded and will be known as AVL. Adcock Ingram is currently the only local pharmaceutical company offering a full service pharmaceutical distribution solution. As a leading pharmaceutical company, Adcock Ingram does direct distribution nationally to wholesalers, hospitals pharmacies, and home deliveries to patients. The reason for the transition is that the Company identified the need to shift from a general courier to a healthcare-specific courier company. Adcock Ingram realised the need in the market for more controlled and compliant transportation of healthcare products, as compliance and product integrity lie at the heart of what we do. Since the acquisition, every effort has been made to ensure that facilities and fleet adhere to the same validated Adcock Ingram specifications. The vehicles are temperature controlled and monitored, and because we only move healthcare, there is no risk of cross-contamination. AVL has enabled Adcock Ingram to realise the vision of a fully compliant network, from manufacturer to customer. We have expanded our national footprint which now includes hubs in Polokwane, Nelspruit, Ladysmith, Kimberley and East London. This combined formidable team makes Adcock Ingram and AVL one of the leaders in healthcare distribution and means that we stay true to our promise and committed to our customers and patients.

10 Future Trucking & Logistics / April-May 2018

Launched in 2012, Adcock Ingram’s owner-driver initiative was positioned as an innovative programme which gives employees an opportunity of owning their own business. Employees who meet the necessary requirements are supported throughout the process and receive mentoring and training. These opportunities also help to assist the Company to achieve some of their enterprise development objectives while maintaining exceptional customer service levels. To date, the owner-driver initiative spans over ten operational facilities with 101 vehicles and 35 owner-drivers, employing more than 200 drivers and van assistants. “There are many enterprise development programmes in South-Africa. The structure of this initiative though, is what sets it apart. Each owner-driver is a director of his own business, and we provide interest-free loans to make it achievable. The results are evident through the success of this initiative,” said Tobie Krige, Managing Director of the Distribution division. During the celebratory event that was hosted at Emperor’s Palace, owner-drivers who achieved the five-year milestone within this programme were recognised during the event. The event also gave the owner-drivers an opportunity to share their journey, including how the initiative has changed their lives. “The reason why I continued every day to get up and go to work, and give of my best was the constant motivation, encouragement and the support from Adcock Ingram. I still remember the advice that I received, that the success of my business will be measured by the amount of effort that I put into it, and today I can say that those words are so true,” said Michael Masopha, Owner Driver.

NEXT NOW

RUNAWAY TECHNOLOGY MEETS A QUANTUM LEAP IN SERVICES

NEW & IMPROVED

Our new, industry-leading Shell Fleet Solutions with itâ&#x20AC;&#x2122;s vast range of products and services, has been developed not just for your company to survive in this fast changing world, but to thrive in it.

Customer Service Centre 0860 266 666 www.shell.co.za

PRODUCTS >>

WARN launches 5000 DC Utility Winch

orre Parts and Components have announced the release of the WARN 5000 DC Utility Winch, ideal for loading trailers and for other utility tasks. The winch features a strong 1.9 hp permanent magnet DC motor, a durable three-stage planetary gear-train and dynamic and mechanical braking system for safe control and holding power. The winch comes with a quarter-inch by sixty inch [¼” x 60’ (18.3m)] wire rope, a 12’ (3.7m) lead on the remote and will pull up to 5 000 lbs (2 268 kg). It is CE compliant and comes with a one-year limited warranty. For more information contact Torre Parts and Components on (011) 627-2500

Tork Craft launches ultra-bright Super Torch

ork Craft has just released their new flag-ship high performance Super Torch, a dual LED long-distance flashlight and peripheral wideangle floodlight for close range area lighting

Honda EU22i Generator Efficient, Reliable and Compact

onda has added a new generator to its extensive lineup. The new EU22i is a great all-rounder with enough power to run all the essentials. It is compact, reliable and easy to use, while also being small enough to take with you anywhere you go. Weighing at just 21kgs, it is easy to carry, transport, store and fits seamlessly into your lifestyle. Whether you need it for home, recreational or professional use, the Honda EU22i is designed to deliver, and guarantees smooth, uninterrupted electricity wherever you may be. The sound casing keeps noise levels low, making it a super quiet performer, even when running at full throttle, so you don’t have to worry about disturbing those around you. The Honda EU22i is the next generation generator and features Honda’s inverter technology, delivering clean and smooth power. The dual outlets will connect easily to power-sensitive electrical equipment such as laptops or TVs as well as standard household appliances that include hair dryers, irons, coffee machines and toasters. It is also an essential device for adventure and outdoor lovers and will comfortably run all your standard appliances found in caravans too.

Added to this is a handy belt clip and lanyard, plus the anti-roll body and bludgeon head for breaking objects in an emergency.

The Honda EU22i starts first time, every time with Honda’s reliable one pull easy start system. The advanced 4-Stroke GXR120 engine delivers up to 2200W with a rated output of 1800 Watts at sea level. Boasting Honda’s unique Ecothrottle technology, the EU22i is designed to offer improved fuel consumption as it runs as fast as the load demands. The result is an extended engine life and lower emissions making it a more environmentally sustainable option, while the wide filler cap ensures spill-free refuelling.

Tork Craft is distributed by Vermont Sales, for more information contact 011 314 7711 or visit www.vermontsales.co.za

Recommended retail price: R15 675 excluding VAT. To find your closest Honda dealer, visit www.honda.co.za

The new quality crafted flashlight is aircraft grade aluminium, with 400 lumens. It measures 19cm long with an extra body grip with a great knurling black finish.

12 Future Trucking & Logistics / April-May 2018

Weâ&#x20AC;&#x2122;re all about keeping it cool. Silverton Radiators has been in the engine cooling business providing quality replacement products for more than sixty years, and if there is anybody who understands engine cooling, then it is us. For fast, friendly and efficient service let the professionals help you. There are more than 120 Silverton Radiators dealers spread across Southern Africa, so wherever you are, there is a Silverton Radiators dealer near you. Services offered by Silverton Radiators: - Specialist engine cooling systems advice - Professional flushing of cooling systems - Radiator and inter-cooler re-coring or refurbishment - Custom-made parts as per customer requirements - Sales of quality replacement parts - Specialised systems and component testing - Expert cooling system troubleshooting, service and repair.

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A Division of Imperial Group Limited

COVER STORY >>

Innovation requires constant thought, research and dissection A

rnoux Maré has never been afraid to challenge the status quo, nor has he accepted anything at face-value. His company, Innovative Solutions Group reflects his approach to life. The group, which provides effective outsourced services and solutions to companies across the country, incorporates 17 subsidiaries and over 8000 employees. This success is thanks to Maré, who, in a mere seven years, grew the R500 start-up into an empire with a R780-million turnover. He is adamant that continuous innovation will remain at the core of the business.

sell a product, we sell solutions to help companies address the challenges they face. This is at the very core of our business, and when we interact with our clients, we prefer not to focus on their problems - we rather focus on answers and resolving challenges.

The name “Innovative Solutions Group” implies that innovation is at the core of everything the company does. This is a brave word to use. Can you explain your decision to use the word to name your business and its various subsidiaries?

Too many companies are focused on selling negativity and trying to secure clients by following this route. If you think about insurance for example: insurance companies want you to make use of their services because you could be involved in a car accident or your house could be burgled. We don’t want companies to seek out our business because they feel compelled to. We want them to choose us because they realise the value proposition.

The key word is ‘solutions’. I have always maintained that companies should not focus on their problems, and while it may sound like a cliché, it is important to remember that every problem is a solution waiting to happen. At Innovative Solutions Group we don’t

When it comes to innovation we are constantly monitoring the market for gaps and opportunities, whether it is developing a better medical plan for our more than 5500 truck drivers, or enhancing a client’s accounting systems.

14 Future Trucking & Logistics / April-May 2018

This is the process we follow at Innovative Solutions Group - we challenge every single norm. We always ask the difficult questions and don’t accept the status quo. We take methods apart and look for alternative processes to ensure efficiency. Your company has grown from a handful of employees to a staff complement of more than 8 000 over the past seven years. This fast-paced growth can result in a slower decision-making process and reduce the chances of innovating. How do you guard against this?

It is also very important to keep up with present trends - too many companies are still operating on systems implemented years ago. Our motto is to never become complacent, to constantly evolve, and to get ahead of the times. How do you find people who think out of the box to help deliver on your promise of innovation? Innovation does not always come naturally, and it is therefore important to train your staff to think out of the box. For example, if you find a good accountant, he has probably been trained by a local financial institution. He will therefore fulfil his duty the same way as the next accountant. But if you train your accountant to push the status quo by setting up financial statements according to how certain banks and credit departments would like to receive these statements, you are streamlining the process. This will force your staff to think about finding more efficient and effective solutions.

This slow-down happens when companies make decisions based on the systems they have always used. This underscores what I mentioned earlier – businesses need to evolve with the times. Innovative Staffing Solutions, a subsidiary of Innovative Solutions Group, can sort out a pay query in less than 24 hours, while many other businesses take up to a week to resolve a similar query. Again, we don’t focus on the problem, we concentrate on the solution. Yes, you are faced with a pay query – so sort it out immediately. If there is a glitch in the system, it will be resolved, but the employee needs a solution now. At Innovative Staffing Solutions we are faced with these kinds of challenges on a daily basis, and we work according to our motto: find the solution and quickly. At this stage we need to test at least 90 drivers a week to keep up with demand. We bought a new truck to speed up the process. However, the truck had to undergo testing and licensing. Finding solutions is about thinking, considering different options and not getting bogged down by problems. Businesses face thousands of problems every day. I don’t believe it’s necessary to take time out and pause for these challenges. Take them in your stride. By waiting for your problems to pile up, you will face a mountain of challenges at the end of the day. Break them down and resolve these matters as they appear.

April-May 2018 / Future Trucking & Logistics

COVER STORY >>

You do not shy away from calling yourself an entrepreneur. Has being an entrepreneur helped you to be a better innovator? People think an entrepreneur is someone who has just started out in the business world, and once that business has taken off, it becomes an enterprise and he or she is now a businessman or businesswoman. I don’t necessarily like the word ‘entrepreneur’, but I think that any business person – whether at the helm of a big or small business - can never stop doing business and thinking about what their next move or challenge needs to be. I disagree with those saying that they are satisfied with the size of their business and that they do not see the need for future growth. If you fail to grow, your business is decreasing. As a business person or entrepreneur you can never rest on your laurels. You need to set targets for yourself, which I do on a daily basis. I am actually at that stage where I consider myself a failure if I do not exceed my goals. As an entrepreneur you cannot allow yourself to become mediocre. You must stay relevant, and ‘enough’ should not be in your vocabulary. I fear business people forget this principle. They believe once they have established themselves as a big corporate, they are untouchable. All it takes is losing a few large contracts and they will once again be fighting for survival. Whether you call yourself an entrepreneur, large corporate or businessman, you must still fight for the next big target or goal. Personally, I never get exhausted by this pursuit. I don’t know how to give up. I am always actively looking for new ways to do things, new companies to buy and solutions to problems. Even my vacations are spent planning, thinking and researching. Many businesspeople get a bad case of tunnel vision. They get so focused on managing their companies that they forget to look outside the bubble at what they can do to improve their operations – where to invest, how to grow, what to do to make them more efficient. At Innovative Solutions Group we understand the need to constantly research, dissect and improve on operations. This is at the core of innovation.

16 Future Trucking & Logistics / April-May 2018

What are your top innovation tips for businesses looking to get ahead of their game? First, never stop improving. There is always a better way to do things, whether it requires a big change or just a tiny adjustment. Secondly, success lies within the small details. You cannot just focus on cost saving or profit. Those are the big issues. Often, the small things can make a big impact - for example, how you brand your company profile, the way your sales people are dressed, the system to process a purchase order or the communication structure between management and staff. As soon as the small things fall into place, it’s so much easier to control the larger things. Thirdly, never forget the ABCs of business. Always be closing! As a business owner, you are always selling, talking about your brand, your company and your ideas. This is because you need people to trust you. The only way to earn trust is to be open about yourself, give free advice and talk about what you do and know. You are never too clever to learn. If you think you are, you’ve failed already. Finally, as I’ve said earlier, there is no such thing as enough. This is my life philosophy. Never stop working on being better. Stop comparing yourself with everybody else in the market. Rather start improving yourself, and don’t ever stop.

AUTO-ELECTRICAL SPECIALISTS

We find your car positively electrifying!

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To locate your nearest branch, call 011 879 6000 or visit www.motolek.co.za

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January 2018 / Future Trucking & Logistics

NEW MODELS >>

Driving the new Mercedes-Benz Sprinter O

ver the last couple of months we have reported rather extensively on the new Mercedes-Benz Sprinter, and have had an in-depth look at the technology that will be incorporated into this vehicle. Earlier this month Reuben van Niekerk was finally afforded an opportunity in the driverâ&#x20AC;&#x2122;s seat. With its clear yet sensuous design, the Sprinter combines the attributes of a modern vehicle with functional requirements. As part of the van family, common features with the V-Class are much more apparent than those of the commercial vehicle sector. Previously hard contours have been changed into soft and flowing lines. Improvements to the drivetrain result in an engine and transmission portfolio that meets all expectations in terms of exemplary economy and powerful driving characteristics. Highlights include two newly developed transmissions for front-wheel drive. The nine-speed automatic torque convertor transmission is a first in the large van segment, while the newly developed six-speed manual transmission impresses with good gearshift comfort and no irritating vibrations of the shift lever. The well-proven 7G-Tronic automatic transmission is available on all diesel-powered rear-wheel drive variants and all all-wheel drive variants. The most powerful diesel engine with a displacement of 3,0-litres delivers 140kW and 440Nm between

18 Future Trucking & Logistics / April-May 2018

1600 and 2600rpm. It impresses with oodles of torque, but also with its smooth and quiet characteristics that translate into maximum ride comfort. The 2,1 litre four-cylinder engine that is offered in conjunction with rear-wheel drive is available in 85kW, 105kW and 120kW versions. In conjunction with frontwheel drive, the outputs range from 84kW to 105kW and 130kW, the most powerful version exclusively reserved for the camper van segment. The engines are torquey with a good spread of power across the rev range. Well-proven BlueTec technology helps to reduce emissions. Thanks to Selective Catalytic Reduction including AdBlue as an exhaust after-treatment process, the proportion of nitrogen oxide after combustion falls by over 80 per cent. The exact engines that will be available when the Sprinter makes its way to South Africa next year are still to be confirmed, but no matter what local product planners decide on, even in the bottom of the range the Sprinter is well powered and refined. In the logistics and transport world of the future, variability and the availability of customer specific solutions are the essential success factor. Just offering customers a good vehicle is no longer enough. As an all-rounder, the Sprinter must be more than just the sum of its parts. With an unprecedented number of variants, new connectivity services and a new telematics generation, it is a tailor-made end-to-end

system meeting an enormous range of commercial transport and mobility requirements. Together with the new telematics generation, the new connectivity solutions of Mercedes PRO connect provide the perfect basis for all conceivable logistical and transport requirements, from the complex management of a large fleet to a small company fleet. Sliding into the driver seat, one doesn’t feel that you are about to pilot a vehicle of this size. Switchgear is very similar to that of a Mercedes passenger car, and systems like the MBUX, which is a new system that is being launched concurrently with the A-Class, ensure a premium look and feel. The newly designed seats are comfortable and allow a posture that relieves back strain and can be precisely adjusted to suit the needs of the driver. Electrically adjusted front seats with a memory function are new in the Sprinter segment, and store the seat and exterior mirror settings for up to three drivers. The MBUX multimedia system has a 10.25-inch display and is controlled either via the touch-capable steering wheel controls, the touchscreen or a completely new voice control system. The voice control system was developed in conjunction with Nuance and is certainly one of the best systems we have experienced in any vehicle to date. The system picks up keywords from general conversation and identifies them as commands that are executed flawlessly. For example, if you say, ‘Hey Mercedes, I am hungry” the system

will return a list of restaurants; or, “The fuel tank is empty” will return a list of filling stations. Text messages can also be dictated and are reliably recognised. A high-speed Internet connection can be used for the connectivity services of Mercedes Pro or as a hotspot for mobile devices. Innovative safety and assistance systems kick in should the vehicle and its driver find themselves in critical situations, ranging from the Distronic radarbased distance control system to Active Brake Assist, and Active Lane Keeping Assist to Attention Assist. Crosswind Assist is fitted as standard, while Traffic Sign Assist draws added attention to speed limits, a feature that proved very useful on highways of the Netherlands where the speed limits seem to be different every couple of kilometres. An optional parking package includes a 360 degree camera to give the driver all-round visibility, and makes parking the vehicle a breeze. These days passengers want more than merely to be brought safely from A to B - they also have high comfort expectations. Driving time becomes quality time, during which passengers can read a book, answer emails or go online shopping, as the new Sprinter brings digitilisation into the passenger compartment. USB charging points provide power for smartphones, laptops or tablets, while an optional Wi-Fi hotspot keeps passengers connected with the digital world outside. All of this centres on the MBUX multimedia system controlled via touchscreens or the

April-May 2018 / Future Trucking & Logistics

NEW MODELS >>

multifunction steering wheel. The seats, too, with their extensive equipment variants, offer excellent comfort. The boom in the courier, express and parcel services segments has its own unique challenges. Many small steps made over the last mile by couriers and delivery services including; select the route, drive there, climb out, fetch the package from the load compartment, hand it over to the customer or bring it back to the van for redelivery and climb back in again. They go through this process up to 180 times a day. On that basis, itâ&#x20AC;&#x2122;s clear that minor improvements can result in major conveniences. The Sprinter addresses this in many of its details. The front-wheel drive comes with a 80mm lower load compartment, which means the size of the load compartment can be increased without an increase in height. More importantly, it is also easier for the driver to climb in and out of the load compartment, even without a step. In the crafts and construction sectors things can get really tough. This is where the Sprinter has to deliver the qualities that have defined it from the very start: robustness, reliability and economy. Roofers, tilers and joiners seek maximum payload and integrated shelving solutions for mobile workshops. Painters and decorators need optimised load capacity for getting ladders and equipment to the job. Driving to a building site involves motorways and main roads, but the last hundred metres or so are often on unsurfaced terrain. The Sprinter is able to mould into and successfully conquer all these challenges.

without them, which is why maintenance and repair management is key. Services like Mercedes PRO connect enable forward planning of maintenance work, thus avoiding vehicle downtime. Available for the new Sprinter under Mercedes PRO connect are eight connectivity packages that add value. They enable fleet managers to maintain an overview of their fleet at all times, raising efficiency and lowering administrative effort, while easing the everyday workload for the driver. Whether you need a panel van, Tourer, pickup, chassis with single or crewcab, Sprinter bus or commercial tractor head, the new Sprinter can be configured into more than 1 700 different variants. There is a choice of six bodies, four body lengths, three load compartment heights, and a tonnage spectrum ranging from 3,0 to 5,5 tonnes.

The new Sprinter is as multifaceted as its customers, from classic courier services for last-mile delivery, to the building trades seeking a robust base vehicle, to service technicians who use their van as a mobile replacement For example, a metal cargo floor is part of the standard parts store. It can also be put to work as a camper equipment, but there is also the choice of a heavy-duty van, shuttle bus or rescue vehicle. Almost anyone seeking a transport solution will be able to find the floor, and a new, lightweight plastic floor and internal roof-rack allows the transport of long bulky items safely right combination with the new Sprinter, from the base configuration for tough jobs to high-end variants where inside without taking up valuable floor space. intelligent telematics solutions with high-resolution Vehicles are indispensable to most trades and touchscreens and premium materials shape the overall construction companies. Nothing would happen customer experience.

20 Future Trucking & Logistics / April-May 2018

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ACCOLADES: DOBLO CARGO: What Van? Awards - Light Van of the Year 2016, 2017, 2018 • Commercial Fleet Award - Small Van of the Year 2015 DUCATO: Motor Transport Awards - Fleet Van of the Year 2017 FIORINO: Trade Van Driver Awards - Best City Van Award • What Van? Awards - Small Van of the Year 2017 • Commercial Fleet Awards - City Van of The Year 2015

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A PRO LIKE YOU

NEW MODELS >>

Volvo Premieres first all-electric truck Production and sales of the new Volvo FL Electric will start in Europe next year. With this introduction, Volvo Trucks takes the lead in solutions for electrified goods transport in cities.

ith better air quality and less noise in the city, it is possible to plan for housing and infrastructure more freely than at present. An electric truck without any exhaust emissions can be used in indoor terminals and environmental zones. Their low noise level creates opportunities for doing more work at night, thus reducing the burden on the roads during the day. “We’re immensely proud to present the first in a range of fully electrically powered Volvo trucks ready for regular traffic. With this model we are making it possible for cities that aim for sustainable urban development to benefit from the advantages of electrified truck transports,” says Claes Nilsson, President Volvo Trucks. There is considerable market interest in electric trucks. Many potential customers have questions about the opportunities generated by the innovative technology and how it can impact on their operations. “In order to make the transition secure and smooth, we will offer holistic solutions based on each customer’s individual needs regarding driving cycles, load capacity, uptime, range and other parameters. Such a solution may encompass everything from route analysis and battery optimisation to servicing

22 Future Trucking & Logistics / April-May 2018

and financing. Volvo Trucks works closely with several suppliers of charging equipment. The aim as always is to offer customers high uptime and productivity,” says Jonas Odermalm, head of product strategy Volvo FL and Volvo FE at Volvo Trucks. Backing the Volvo Trucks offer is the Volvo Group’s accumulated expertise in electrified transport solutions. Sister company Volvo Buses has sold more than 4000 electrified buses since 2010. The technology used for propulsion and energy storage in the Volvo FL Electric has been thoroughly tried and tested from the outset, and is supported by Volvo Trucks’ far-reaching network for sales, service and parts supply. “From experience we know how important it is that cities, energy suppliers and vehicle manufacturers cooperate in order for large-scale electrification to become a reality. With attractive incentives, agreed standards and a long-term strategy for urban planning and expansion of the charging infrastructure, the process can go much faster,” explains Jonas Odermalm. Volvo Trucks believes that it is essential to take a holistic view of electrification of the transport sector to handle the ongoing challenges in areas such as electricity generation and batteries.

â&#x20AC;&#x153;For instance, in order to ensure that raw materials for the batteries are extracted in a responsible way, the Volvo Group works with the Drive Sustainably network, which has a special function that monitors this issue. The Volvo Group is also involved in various projects where batteries from heavy electric vehicles get a second lease of life, reused for energy storage. All the questions about handling of batteries have not yet been solved, but we are working actively both within the Group and together with other actors to drive development and create the necessary solutions,â&#x20AC;? says Jonas Odermalm. The first trucks in the Volvo FL Electric range are now entering regular operation with customers in Gothenburg, the home of Volvo Trucks. The fully electrically powered truck for distribution, refuse collection and other applications in urban conditions has a GVM of 16 tonnes. The driveline features a 185 kW electric motor with a maximum continuous output 130 kW and 425Nm, coupled to a 2-speed transmission. Lithiumion batteries with a capacity of up to 300 kWh give the truck a maximum range of 300km. Charging: AC charging via the mains grid (22 kW) or DC fast charge via CCS/Combo2 for up to 150 kW. Recharging the vehicle using a fast charging system will take between one and two hours (DC charging), while a overnight charge, using a AC system will take 10 hours in order to get the batteries fully charged to their 300kWh capacity. The first two Volvo FL Electric trucks will be operated by refuse collection and recycling company Renova and haulage firm TGM. The Off-Peak City Distribution project studied the effects of goods transport at night in central Stockholm. By avoiding peak hour traffic, the trucks were able to do their jobs in one-third of the time compared with daytime operation.

April-May 2018 / Future Trucking & Logistics

INDUSTRY NEWS >>

Fuso strengthens commitment to SA truck market Fuso Trucks, a part of the Daimler Trucks & Buses umbrella, have strengthened their commitment to the southern African truck market by sharing a new brand claim

he new brand claim encompasses the original equipment manufacturers’ endeavours: Simply Better Trucks. It was born out of a vision where the manufacturer ensures that finding mobility transport solutions for operators becomes as simple as possible. In addition, the claim is built on the foundation of three key pillars: reliability and quality; value for money, and best service support. Reliability and quality Fuso Trucks offers a range of purpose-fit vehicles that were designed for the various segments they operate in. This is a brand with proven reliability that is characterised by its robustness and fuel efficiency. The models also boast outstanding payload and ride comfort. Competing in the light, medium and heavy duty truck segment, the Fuso brand is recognised as a key player within the commercial vehicle segment, and is popular in various industries such as distribution, rental services, bakery, courier and construction. Value for money In addition to offering unrivalled vehicles, Fuso Trucks is also recognised for having some of the commercial vehicles industry’s most superior value added services.

24 Future Trucking & Logistics / April-May 2018

These include the in-house Fuso Fit – which offers competitive service and maintenance packages; flexible finance from Fuso Finance; dedicated driver training and tailor-designed trade-in solutions from TruckStore. All of these advantages allow the Fuso brand to boast competitive total costs of ownership offerings. Best service support The expansive Fuso Southern African dealer network footprint ensures current and prospective customers always have access to the best sales, after-sales and assistance, as well as excellent parts availability. “As Fuso Trucks, we continue to grow in the light, medium and heavy-duty trucks segments as a result of constantly being in close contact with our customers. This means we know that one of the major challenges they face is the inherent complexity of operating in the transport industry. That is why we have chosen to be Simply Better Trucks. Simplicity applies to offering vehicles that offer flexibility, allowing a number of applications for one chassis. Superior trucks are crucial for the countless numbers of small, micro and medium enterprises we serve. Fleet and corporate customers also demand that we provide them with simply better trucks in order

for them to achieve their objectives,” said Ziyad Gaba, Head of Fuso Trucks Southern Africa. Under the brand claim of Simply Better Trucks, Fuso Trucks aims to achieve 10% market share by 2020. This will be attained by a clear sales growth path; being increasingly customer-centric embracing mobility and digital solutions in order to benefit operators, and showcasing the best staff complement and leadership. In addition to the Fuso team unveiling their new brand claim, the face-lifted Canter TD and the Fuso Canter LIFT FE4-130 were showcased. The Canter TD range recently received a cosmetic facelift, ensuring its appearance matches its unparalleled performance. Enhancements include the following: • Colour-keyed windshield area • Logo and location change on the front panel • Eye-catching paint on the grille • Front bumper design change • Standardisation of door pocket for driver’s seat and assistant seat • Change of driver’s seat shape and colour • Change of interior colour • Change of room lamp (LED) • Change of meter design • Addition of floor console • Standardization of vinyl floor mat with colour change The momentous occasion was also the first time the media were introduced to the Fuso FE4-130TF. It is the smallest truck within the entire line-up, with a gross vehicle mass of 4.9 tons. Its size makes it perfect for operators who utilise it for various applications, such as for contractors, dry freight, fleet operations, food services, landscaping, drop-side, public works and refrigerated goods. The 4x2 Fuso FE4-130 boasts a 3-litre, 96kw/3 500 revs/ min, Euro III engine, is available in both manual (the FE4-130 TF MT, with five forward gears) and Automatic Manual Transmission (AMT) - the FE4-130 TF AMT, offering six forward gears. What makes the FE4-130 a superior choice in its segment is its ability for body mounting to be done, thanks to a pre-drilled chassis. Seamless acceleration and smooth shifts are the norm, due to the maintenancefree Duonic dual wet clutch, in the AMT version. The truck is frugal at the fuel pump, and add to this its less frequent oil changes of up to 25 000 kilometres, long warranty coverage of two years, the FE4-130 is proof that Fuso trucks offer the lowest total cost of ownership. As an added benefit, the Fuso FE4-130 is equipped with fleet management solutions allowing operators to install any telematics systems of their choice.

April-May 2018 / Future Trucking & Logistics

INDUSTRY NEWS >>

DAF Trucks on the up P

roving its performance and efficiency in pure numbers alone, the DAF XF 105.460 has firmly secured itself as the best current long-distance truck tractor in the South African transport market.

expands, and existing customers return to Babcock for significant additions to their DAF fleets. Two such customers are Wozani Berg Gasoline and Fairfield Longhaul, both KwaZulu-Natal-based enterprises.

The DAF XF 105.460’s outstanding fuel consumption was one of the leading factors that saw it take top honours in the Tridem flatdeck category at Truck Test 2017, while in 2015 the DAF XF 105.460 outperformed other brands in the interlink category.

Wozani Berg Gasoline is one of the leading distributors of fuel and gas in southern Africa, with a fleet of over 82 tankers. After initially purchasing 15 DAF Trucks from Babcock in 2017, the company has recently placed an order for an additional 15 DAF XF105.460s to be added to their fleet in the first quarter of 2018.

Babcock, the exclusive distributor of DAF Trucks in southern Africa, elaborates on why DAF Trucks are gaining popularity in the southern African region. “DAF is Europe’s most popular transport solutions supplier. In South Africa, the DAF XF 105.460 is proving itself time and again as one of the best fuelefficient trucks, and is well placed to soon become a leading name in the country,” says Alec Jackson, sales executive for Babcock’s Transport Solutions division. “Truck Test 2015 and 2017 proved the DAF XF 105.460 to be the best truck in South Africa, regardless of application or transport requirements.” He adds that the XF 105.460’s results speak for themselves, as the South African DAF customer base

26 Future Trucking & Logistics / April-May 2018

Fairfield Longhaul specialises in transporting perishable, temperature-sensitive products such as dairy, meat and fish across South Africa, and will soon be increasing their DAF Trucks fleet from eight to 14. Jackson comments that although Wozani Berg Gasoline and Fairfield Longhaul are relatively new customers to Babcock, both companies were quick to realise the quality and cost-saving benefits associated with the DAF Trucks brand. With fuel becoming an increasingly costly commodity, Jackson explains that most transporters allocate approximately 45% of their monthly budget to fuel

costs, so any saving in this regard equates to a significant reduction in overall monthly expenses.

and increasing visibility of the DAF Trucks fleet on South African roads.

“After receiving their first DAF Trucks from Babcock, Wozani Berg Gasoline reported substantial savings in fuel cost, and Babcock has also adapted the trucks to the company’s specific fuel off-loading requirements, making this process much faster than before,” elaborates Jackson.

In that time, the brand has become a force to be reckoned with, as the day-to-day performance of the vehicles proves to continually outdo its competitors. This outstanding performance is further reinforced by Babcock’s tailor-made aftersales service and support programmes which include finance, and repair and maintenance contracts, as well as Executrax on-board telematics.

“The DAF XF105.460s purchased by Fairfield Longhaul are also delivered to specific customer requirements, and in this case the specifications included aerodynamic modifications to further improve fuel efficiency,” says Jackson. A force to be reckoned with “Since Babcock became the exclusive supplier and distributor of DAF Trucks in southern Africa eight years ago, we have focused on establishing some blue-chip fleets and building our relationships with existing and new customers,” says Mark Gavin, Sales Director for Babcock’s Transport Solutions business. He attributes this to the international recognition and support received from DAF Netherlands that has allowed the Babcock sales team to secure clients by offering attractive deals,

The latest model DAF XF 105.460 features an improved engine with 25% fewer components, dramatically increasing reliability and prolonging its lifetime, as well as information on actual and realised fuel consumption to challenge the driver to meet the most fuel-efficient driving style. All new DAF Trucks brought into South Africa by Babcock also come with improved and refined air filters as standard to better deal with the fine dust conditions in the country. DAF Trucks’ total transport solution is designed to maximise earnings per kilometer, and is backed by Babcock’s dealer network that helps customers choose the right vehicle, finance it, maintain it in perfect condition, and keep it running at all times.

April-May 2018 / Future Trucking & Logistics

INDUSTRY NEWS >>

Capco continues long association with Hino Trucks Currently there are 11 Hino trucks based at the Capco head office and warehouse in the Riverhorse industrial complex in Durban, as well as a further nine Hinos based at the Gauteng warehouse, which is situated in Germiston. Capco operates a wide range of Hino models, from 1.5-ton 4093 light trucks to Hino 700 trucktractors and rigid freighters, used mainly for longhaul operations and transporting loads of up to 38 tons. The truck-tractors have superlink trailers with tautliner bodies.

ong relationships between businesses and suppliers – especially those companies that sell vehicles – are not encountered as often these days as in the past. However, Capco, the Durban-based stockist, distributor and manufacturer of ceilings, partition systems and components, has continued its long-running relationship with Hino trucks by buying the first of the Wide Body Hino 500 1627 rigid freighters to be sold in KwaZulu-Natal. “Capco was established in 1989, and for most of its existence the company has used Hino trucks exclusively in its transport fleet,” explained Naveen Moodley, the transport manager at Capco. “Being a customer-focused business, we require reliability more than anything else from the transport department, and here the Hino trucks have built up an excellent record. Only on a few rare occasions have I been let down by a mechanical problem with one of these trucks. They are hassle-free as well as being cost- and fuel-efficient.”

28 Future Trucking & Logistics / April-May 2018

One of the newer additions to the fleet is a Hino 300 614 which is low enough – less than 2.2-metres – to enter parkades, and this is proving a boon to the company. The 500 Series 2626 rigid freighter is fitted with rear-mounted HIAB Moffett M4 forklifts to aid loading and unloading. Transport Manager Moodley, who has been in this position with Capco since 2007, was also full of praise for Hino Shelly Beach, the current supplier of its Hino trucks. “Hino Shelly Beach provides brilliant service and competitive prices on both the trucks and their servicing, so I can understand why they won the Hino Dealer of the Year title for 2017,” said Moodley. “We at Capco have a special relationship with salesman Marlan Chetty. I have been dealing with Marlan since I began working at Capco. He is always prepared to go the extra mile for us if we have a problem or a special requirement. “Barry Gould, the founder of Capco, is a fastidious person who is very focused on Capco’s corporate image. For that reason, we refurbish our trucks cosmetically every two years to ensure they always

appear pristine. Barry takes a personal interest in the trucks, and is a long-time friend of George Baikie, founder of the Halfway Group, which includes the Hino Shelly Beach dealership.” All the rigid freighters are fitted with drop-side bodies made and fitted by L&S Body Manufacturers in Pinetown. Moodley says truck utilisation is very high, with all vehicles tracked and monitored by a live Geotab system. The trucks travel wherever they are required, with the 700 Series models operating mainly between Capco’s Durban and Johannesburg warehouses. Servicing of the Capco fleet is carried out by Hino Shelly Beach when the trucks are under warranty, and then routine maintenance is undertaken by Capco’s own technicians. When required, the dealer sends one of its four mobile service units to Capco’s premises, or the dealer collects and returns trucks serviced at its premises in Shelly Beach on the South Coast. Servicing takes place every 20 000km. The Hino trucks are giving long service, with several of them being 2005 and 2006 models, while the first 700 Series truck-tractors covered 900 000km before being traded in on a new model. The drivers, who are all screened and evaluated personally by Moodley, have dedicated trucks that the transport manager says contributes to low maintenance costs. The other Hino trucks

operate mainly in KwaZulu-Natal and neighbouring provinces but also go on long-haul routes when necessary. Transport manager Moodley is a truck man through and through, with his parents having operated trucks and buses before he joined a haulage company in Johannesburg. He then ran his own transport operation prior to taking up his current position at Capco. The name Capco says it all by spelling out the company’s business, as it is made up of the first letters of Ceiling And Partitioning Components. It is one of the leaders in its field with almost 30 years of history, while the management has more than 40 years’ experience of this business. During this period the company has developed the experience and expertise to create a unique niche for itself through its ability to translate the special design specifications of architects, designers and other customers into functional products that meet the design criteria. One of the projects in which Capco was very involved was the construction of the new King Shaka International Airport. “We are a tightly-knit team at Capco with many loyal team members with long service. We are all dedicated and committed to providing the best customer service in the industry, and here our fleet of Hino trucks have an important role to play,” commented Naveen Moodley.

April-May 2018 / Future Trucking & Logistics

LOGISTICS >>

RTT implements what3words – a first for Southern Africa T

he challenge for any supply chain provider in Africa is that infrastructure, particularly in rural areas, can often be poor, with few defined roads and little or no street names. This makes it very difficult for drivers to accurately navigate while on route, directly impacting on delivery service levels and increasing the chances of non-deliveries or multiple return trips. In an industry where clients and consumers are calling more and more for almost instant delivery, this lack of visibility can lead to operational inefficiencies and hamper productivity. In an effort to overcome this challenge, local logistics expert, the RTT Group, has announced its implementation of what3words across its entire operations, becoming the first logistics company in sub-Saharan Africa to do so. Using this innovative geocoding system, RTT is able to narrow the delivery destination down to a highly specific area, increasing the likelihood of a successful delivery first time around to the correct consignee. “Delivery failures due to inadequate addressing systems are generally regarded as the norm within the logistics industry,” says Johan du Toit, Group Commercial executive. “By implementing what3words within our national operations, we aim to reduce this ratio significantly. International companies who have implemented what3words are already seeing significant reductions in failure to deliver rates.” In a test delivery run recently conducted from RTT Group company Courierit’s premises in Longmeadow, Johannesburg to Sandton Central, the driver using 3 word addresses achieved a time productivity improvement of 44% and a distance improvement of 35% when compared with the same test conducted using traditional delivery manifests. According to calculations between delivery points in the delivery area itself, 19.35 extra deliveries could

30 Future Trucking & Logistics / April-May 2018

have been undertaken by the driver before returning to the depot. One area where what3words is expected to make a large impact is with last mile deliveries. These deliveries are typically the most costly for any logistics provider, and drivers often have to deviate from route or make several phone calls to establish the correct address details - all of which adds to wasted time and extra costs. “Cost is just one factor though,” explains Nathaniel Ballakistein, Group Sales and Marketing executive. “Meeting client expectations is another important consideration. In the healthcare sector, every delay has the potential to cause harm, while in retail, lack of inventory on shelves negatively impacts on sales. By improving our ability to deliver on time in full, we improve our ability to help our clients meet their customers’ expectations.” How it works what3words is a geocoding system for the easy communication of location, having divided the world into a grid of 3m x 3m squares. Each 3m x 3m is then assigned three simple words as an identifier. For greater accuracy, the system is set up to ensure that similar sounding words are located far apart so the user can immediately see if an error has been made. For example, the 3 word address for RTT’s Jet Park reception is ///wells.chemistry.onto but if someone were to accidentally search for ///wells.chemistry.into the application would indicate a location somewhere in Codsall in the UK, clearly the incorrect destination. On the integration, South Africa Country Manager Lyndsey Duff adds, “We are delighted to have integrated with RTT, and to bring our technology to the logistics industry in South Africa. Our tests with RTT indicate the huge savings that a simpler, more accurate address brings to the last mile, so it will be great to see the effect what3words has on wider operations.”

Truck 2018

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2018

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2018

South Africa’s International Materials Handling Exhibition & Workshop