RNIB Business

RNIB Business

Contents 4 6

RNIB Business Why RNIB Business?

7 9 10 10 11 12 12 13 16 16 17 18 19 19 19 20 21

Services

22 25 26 26 27 27 28

Training

App consultancy Consultancy Development consultancy Tactile images User experience consultancy Webdocs online transcription service Tech analysis and advice Audio description XPIL Transcription Insight Radio Accessible document services (ADS) Touch installations Braille and large print hand-held plan RNIB Maps for All Publishing App training and workshops Accessible design principles Web training Access / disability training Disability equality training Accessibility and the physical environment 2

28 Seeing opportunities – Accessibility breakfast seminars 29 Smartphone and tablet accessibility for retailers and mobile networks 29 Tactile maps 30 Understanding sight loss for business 30 Inclusive customer service for business 33 Assistive technology for business 34 Solutions Academy 35 PDF training 35 Editing PDFs for accessibility 35 Accessible PDFs from Word 35 Accessible PDFs from InDesign 35 Accessible PDF form 36 Advanced PDF accessibility 36 Tactile images and maps workshop 37 Education consultancy 37 iPad in learning 38 Education exam modification 38 Digital citizenship for schools 39 One-to-one smartphone coaching sessions 40 Understanding technology in education for learners with sight loss 41 43 43 46 47 47 47 3

Audits Access audit App audit Web accessibility audit PDF audit Why carry out an RNIB PDF audit?

How will an RNIB PDF audit help?

RNIB Business is a fast-growing global player in the access consultancy arena. The business has a track record of working successfully across all sectors, both in the UK and internationally.

We develop innovative products, generic and customised training solutions and we provide consultancy services to help support business to meet the needs of people with disabilities.

4

You will find us associated with many of the largest bluechip companies around the world including Google, Amazon and Microsoft. We work with all sizes of business to ensure that products, services and facilities are accessible to disabled people. Our focus is on both digital and traditional forms of product and service.

Globally there are more than 285 million people who are blind or partially sighted. In the UK there are over 2 million people living with sight loss and over 11 million people who are living with a disability that affects their everyday life – an audience that needs businesses to realise they are potential paying customers and to understand their needs.

Supporting these needs means creating accessible information, understanding workplace requirements and providing products and services that help people with disabilities to live everyday life to the full. Can you afford to ignore 11 million potential customers in the UK market alone?

RNIB Business offers a wide range of services, including training, consultancy, development and technology support, and is uniquely placed to offer a diverse mix of highly focused products and services which can be tailored to suit your exact requirements.

With over 150 years’ experience solving accessibility challenges our expertise in sight loss, and the disability sector more broadly has allowed us to develop a range of products, services and partnerships which are truly world class.

5

Why RNIB Business?

RNIB Business invests income back into services such Eye Clinic Liaison Officers (ECLOs) a national network focused on ‘being there’ at the point of diagnosis – a service which ensures that individuals being diagnosed with uncorrectable sight loss receive timely and much-needed support.

As well as procuring world class services to meet your organisation’s accessibility needs, buying from RNIB Business allows you to contribute to supporting blind and partially sighted people in the UK. We strongly believe that a good product or service is one which is accessible to all. Around the world, legislation is driving a degree of change in the accessibility of products and services but this is also creating massive opportunities for organisations.

To find out more, or talk to one of our team please call on 01733 375 370, or email businesslink@rnib.org.uk

285m people globally are blind or partially sighted

6

Services

Services RNIB Business is here to meet your every accessibility need. Our constantly developing portfolio of tailored services aims to offer businesses the opportunity to reach more customers in an inclusive and goal focused manner.

We are able to tailor each service to suit your exact requirements, keeping you up to date and informed throughout the delivery process and providing a wide range of competitively costed solutions.

App consultancy The move towards app-driven service delivery continues to accelerate across all sectors. In recognition of the rapid pace of development RNIB Business is pleased to offer an app consultancy service.

We will work with your in-house talent – including marketing, IT and customer service – or a nominated external agency, to ensure the development of fully accessible apps. We are able to offer an app consultancy across a range of platforms, including iOS, Android and Windows phones.

Our experience within the mobile technology industry, combined with our diverse user pool, enables us to offer a unique level of customer insight combined with an extensive accessibility knowledge.

We work closely with leading technology providers including Microsoft, Google and Apple, and we constantly track, review and respond to platform changes.

9

Consultancy RNIB Business has a substantial track record of successfully delivering a wide range of consultancy projects to the public, private and voluntary sectors.

Recent clients have included Microsoft, Amazon, John Lewis and British Gas. Our consultancy talent pool brings skills, knowledge and experience across a range of sectors. All have undertaken a substantial amount of training and professional development within the field of sight loss and disability.

Many of our consultants are recognised experts in their field, and contribute to university education programmes, corporate thinking and international standards bodies.

Development consultancy In situations where your business requirement cannot be met through the provision of a training course, audit or other services, we are able to offer a bespoke development consultancy.

This service, might, for example, be suited to projects or programmes where there is an on-going requirement for professional disability support across your organisation and in relation to a range of specific projects. We will be very happy to tailor a package which fits with your business aims.

10

Tactile images RNIB has a long history in providing information, knowledge and guidance on the creation of tactile images. We have also gathered and disseminated extensive consumer feedback on the application and value of tactile images. Our unique perspective allows us to provide detailed guidance and support to organisations who wish to develop, implement or evaluate the role of tactile images in their business.

We can provide a bespoke consultancy service which helps you to achieve your organisational goals in relation to tactile images and your accessibility strategy. RNIB were early adopters of 3D printing as a technology for accessibility and we can provide advice, support and guidance for the benefits of 3D printing as an element of your organisation’s accessibility strategy.

11

User experience consultancy Our extensive experience in working with a wide range of organisations around the world has enabled us to offer the following services: • Assessment of the accessibility and usability of a product or system for blind and partially sighted users • End user testing, with a variety of different user groups including pro-user assessments and testing with blind and partially sighted people, and people with learning difficulties, dyslexia, dexterity or motor problems • Testing using Wizard of Oz software to assess how product or system can be made accessible to the relevant end user group.

Webdocs online transcription service This service has been designed to help you turn short Microsoft Word documents like letters, leaflets, and lists of services into: • Braille • Large print • Audio CD

12

This means you can provide information to your customers in the format they need, using a quick and cost effective service. Examples include: • Opening times • Appointment letters • Letters to your customers • Basic information leaflets • Menus • Terms and conditions Our wide range of customers includes local authorities, NHS trusts, regional theatre groups, beauty therapist and many more.

Tech analysis and advice We live in a world where technology is playing an ever-increasing role. We have seen a rapid acceleration in mobile technology along with an associated move away from traditional computing, and in 2014 we witnessed the steady rise of a range of wearable technologies, including health-based activity trackers and other innovations.

Alongside the rapid rise of mobile and wearable technology, we are seeing a proliferation of web-based technologies and other digital services. Our businessfocused Tech Analysis and Advice service enables designers, developers and service providers to properly integrate the needs of customers with disabilities.

13

“ Our Visual Awareness Training really hit the spot, it was pitched perfectly for what we needed and the trainer was very engaging. The training gave my colleagues and I the confidence to assist several young people with sight loss at a conference a few weeks later, and in fact one of the young women congratulated me on my guiding skills, which is a true reflection of how great the training had been!�

Rachel Bates Wolfram Syndrome Family Coordinator

Our position as the lead UK agency on sight loss, together with our extensive global network of blindness agencies, allows us to capture key issues, consider current trends and help businesses plan for the future by incorporating accessibility into their business goals.

We are able to provide a technology analysis report based on an agreed set of business priorities. In addition, we can offer specific technology advice to organisations when required.

Audio description RNIB has led the development of audio description globally, and our expertise is regularly called upon by national and international agencies including broadcasters and regulators. We are able to provide a focused consultancy offering for organisations wishing to develop or extend their audio description output.

XPIL This is a highly efficient accessible information service to enable pharmacies, pharmaceutical retailers and pharmaceutical manufacturers to provide critical information such as dosages to print disabled customers.

Our service is tailored to your individual needs and we can involve your staff in stages of planning, design, delivery and evaluation.

16

Transcription RNIB Business offers a dedicated transcription service for businesses. We are able to convert any printed material into accessible formats.

We cater for all types of business requirement including accessible brochures, menus, product information, manuals, visitor information, maps and diagrams, books, newspapers and correspondence which will help your business communicate with a wider audience. We can transcribe into the following formats: • Audio CD • DAISY CD • MP3 • Braille • Large print • Accessible sheet music and music scores • Electronic text • Tactile diagrams Please contact us for a free quotation based on the formats and transcription required.

We can alternatively provide a training workshop which will enable you to develop your in-house capacity and knowledge around transcription and accessible information.

17

Insight Radio insightradio.co.uk Insight Radio started as an internet-only service in 2003.

It now broadcasts to the UK, Europe and the World from our studios in Scotland and from our satellite studios all across the UK. As well as covering news, sport, entertainment, talking books and social opportunities, it also features in-depth interviews and lifestyle programmes which address a wide range of issues affecting the blind and partially sighted community.

If you are working on something you’d like blind and partially sighted people to know about, Insight Radio can offer advertisement, interview space, promotional slots and more to its 133,000 listeners who’d love to hear your news.

18

Accessible document services (ADS) We offer a same day conversion of personalised business correspondence such as bills, statements, letters etc in a secure and certified environment.

We are uniquely placed to enable you to specify the service around your business requirements. Our extensive experience ensures you receive a highly efficient and streamlined delivery.

Touch installations We will work with you to specify your requirements and create an installation which allows your customers access to a number of different environments.

Braille and large print hand-held plan This service allows us to provide you with a hand-held portable, detailed, informative plan/map to give spatial information about any location.

19

RNIB Maps for All We can provide a bespoke assessment, design and manufacture of a static and fully accessible visual map which is designed to give accurate contextual information about a location for all visitors whether sighted, partially sighted or blind.

Maps for All is a unique product developed and produced

by RNIB and is intended for use by people of all ages and abilities. Each map is carefully created to combine both visual and tactile elements resulting in a map that is a mixture of layers.

Maps for All can be installed in a variety of locations.

However, they are also the perfect solution for a wide range of other applications from shopping centres to stately homes. Our fully comprehensive service includes: • initial project discussion and advice to help you get started and focus on the correct elements – either via telephone or face-to-face meeting • consultancy and site visits including working with you on the content and proposed location of the map, taking photographs and making onsite sketches to aid the design process • all RNIB Maps for All design • all RNIB Maps for All production.

20

Publishing RNIB has a track record of partnership and collaboration with the publishing industry. We offer consultancy on a wide range of issues, for organisations across the supply chain who want to reach more readers and make their services accessible. This includes: • customer insight for blind and partially sighted readers and other readers with print impairment • technical guidance on accessibility in file formats including EPUB, InDesign etc • making platforms easy to use for everyone • developing the business case for accessibility within your organisation • using the opportunities of accessible devices to enhance the reading experience.

To find out more, or talk to one of our team please call on 01733 375 370, or email businesslink@rnib.org.uk

21

Training

Training Our expertise and deep understanding of contemporary business and technology trends has allowed us to develop an innovative and highly flexible training provision in the field of accessibility.

All of our courses and consultancy offerings are designed to sit alongside your organisation’s business goals.

Our aim is to provide structured interactive training which includes: • Deepening and broadening your organisation’s understanding of accessibility • Identifying relevant areas for change • Bringing about a new set of behaviours which allows you to realise your goals Our accessibility training has been created in response to organisational requests to develop knowledge and understanding to facilitate accessibility improvements.

We also support businesses in meeting the Equalities Act 2010 compliance needs.

Our teams of consultants are able to offer a range of tailor made development modules which can be delivered on site, at our regional centres or in a venue of your choice.

24

Our portfolio consists of training in a number of areas and is continuously growing to meet your needs: App training and workshops RNIB Business can offer a range of bespoke training sessions and workshops which focus on the value of apps as a tool for maximising customer engagement.

With the only app accessibility standard that is accredited against, we can help your organisation focus on the creation and development of fully accessible apps.

We can achieve this by working directly with your in-house team or with an externally appointed app developer.

We will help you to understand, interpret and implement existing accessibility guidance for app developers.

In doing so, we can introduce you to current examples of best practice in accessibility.

As with all of our training workshops, we are happy to deliver at a time and in a format, which best suits your business needs.

25

Accessible design principles We are able to provide a clear and an easy-to-implement set of accessible design principles for application developers and help you to understand, interpret and implement to meet your specific platform requirements.

With 150 years’ experience RNIB Business is uniquely placed to reflect the latest thinking in the practical implementation of accessible design.

Web training Access to the internet can provide a window to your business and although many internet services are highly visual, blind and partially sighted people can, with the right support and accessibility features, benefit from internet access in the same way as anyone else. In fact, many would consider internet access offers an even greater range of benefits to people with disabilities.

Websites need to be fully accessible; this is not only a legal requirement but also makes good business sense.

Our audit will not only tell you where improvements can be made, but will offer the support needed to make them.

Throughout the process your RNIB Consultant is on hand to support you, discuss any solutions and issues and on completion will carry out a final audit so you can be confident your website is accessible to all.

To further support your needs we are able to offer a range of bespoke workshops which will enable web developers and designers to understand and accommodate the diverse needs of blind and partially sighted internet users and future proof your website.

26

Access / disability training Recent legislation and regulatory changes mean that all businesses and service providers are required to make reasonable adjustments in order to accommodate the needs of people with disabilities. We can work with you to understand what’s needed and how to implement in order to grow your business and meet legislative needs.

Disability equality training Our training workshops will enable your staff to explore the impact of disabilities – how it relates to your staff, customers and service delivery. By offering pan-disability workshops we can provide a central point of contact.

However, as you might expect, our specialist area of knowledge allows us to highlight the particular needs of blind and partially sighted people.

Our training provision allows delegates to develop an appreciation of practical, attitudinal and institutional barriers to access modern society. Our training has a positive people-centred approach and focus on developing a can-do culture within your organisation.

Our training draws heavily upon our experience in working with a diverse range of organisations and customers. At the end of our training workshops, the aim is not only for your organisation to have a better appreciation of disability, but to have identified and agreed a relevant action plan, including key milestones and deliverables for accessibility progress.

27

Accessibility and the physical environment Our consultants will work with you to understand the importance of physical access within your organisation, planning service delivery and future proofing. Our training provision will introduce delegates to a broad range of physical disability issues. We will explore approaches to identifying barriers to access, consider strategies for alternative access and adjustments. We will work with you to identify positive areas for change.

Seeing opportunities – Accessibility breakfast seminars These pioneering breakfast seminars, tailored to the needs of HR managers, customer experience managers and others with responsibility for organisational development act as a catalyst for positive and achievable change across organisations. Seminars can be run with up to twenty delegates and are designed to meet the needs of your business.

28

Smartphone and tablet accessibility for retailers and mobile networks These highly interactive training workshops equip retailers with the skills and confidence to understand and demonstrate the full range of accessibility features on modern smartphones.

This modular training can be tailored to suit customer requirements. Each sixty minute, bite size session will be delivered by a mobile accessibility expert via our new virtual classroom or face to face, depending on your needs.

Tactile maps RNIB has been at the forefront of the development of tactile images and maps. Our knowledge of the needs for blind and partially sighted people, as well as other disabilities, has enabled us to achieve a unique understanding of the role and value of tactile images and maps within business.

Our services in this area include an introduction to tactile images and maps, in the form of training workshops, as well as a more detailed and specific implementation and guidance which will help your organisation arrive at an appropriate strategy for including tactile images and maps.

29

Understanding sight loss for business As the UK’s leading organisation of blind and partially sighted people, understanding sight loss is at the core of what we do.

Our understanding sight loss (USL) for business workshop has been created to enable businesses to develop an awareness of sight loss issues within business.

The workshop is customised to the specific needs of your business and your customer group.

Our USL programme introduces the five most common eye conditions, explored through a unique and highly interactive programme of activity.

Issues around language, etiquette and behaviours are considered using a dynamic mix of individual learning, practical exploration and group-based discussion.

By the end of the workshop, delegates will feel more empowered, knowledgeable and more able to interact, work alongside and serve individuals with sight loss.

Inclusive customer service for business This modular programme aims to equip businesses across all sectors to plan, implement and evaluate inclusive customer service within their organisation, taking account of legislation and standards from a global perspective and employing a best in class approach to inclusive customer service.

This offering builds upon an existing market need and delivers a tailored solution at a time to suit your team, using either face to face training or our virtual classroom.

30

RNIB hails Kindle app ‘breakthrough’ Amazon, in partnership with RNIB, consulted with blind and partially sighted people in the UK to help develop the new Kindle app.

“ Achieving progress on accessibility for blind and partially sighted people is always going to require action from every party in the chain. Publishers are working hard to make their files accessible at the production level, and we are pleased to see retailers and device manufacturers taking important steps too. We will continue to work with charities for blind and partially sighted people to ensure that eBooks deliver on their promise of accessibility.�

Richard Mollet Publishers Association, Chief Executive

Assistive technology for business Your organisation almost certainly has customers or clients with sight loss, even though they may not be immediately obvious to you. Have you ever wondered how they access and use your website? Or information you email or post to them?

Assistive technology is technology that allows a person with sight loss to access computer-based or print information. One example is a ‘screen reader’, which not only reads out text from a screen, but also gives relevant contextual information – is that text a heading? Is that box ticked?

Understanding how a person with sight loss makes use of their assistive technology can help you ensure you target your information effectively, so that the recipient can read, digest and act upon it.

RNIB Business offers a one-day workshop in assistive technology for businesses. The course covers: • myths about sight loss • what assistive technologies are used by blind or partially sighted people?

• “built-in” and “add-on” assistive technology – what’s the difference?

• what are the trends in assistive technology?

• how does someone use assistive technology to: • read a document?

• read a web page?

• deal with product packaging?

• ground rules for users of assistive technology • testing for accessibility using assistive technology 33

There will be demonstrations of common assistive technologies, plus opportunities to try a variety of devices and software. Giving you an awareness of some of the common frustrations experienced by blind or partially sighted people – and the tools and techniques needed to create accessibility.

The workshop will be tailored to your specific needs, and target the areas relevant to your organisation.

By the end of the day, you will be aware of the variety of ways in which people with sight loss can interact with the information you present them, which in turn will enable you to tailor your products and service to maximise impact and reach.

Solutions Academy Our Solutions Academy offers a unique and highly innovative and focused learning opportunity for senior managers.

Following an initial planning and scoping session, we will work with you to devise appropriate learning opportunities aligned to your organisation’s business goals.

Using a refined blend of tailored learning experiences, we will enable your staff to develop an organisationspecific understanding of the business challenges and opportunities around inclusion, with a strong focus on broadening your customer base.

34

PDF training Editing PDFs for accessibility This one-day workshop is designed for web editors, web producers, web managers and graphic designers/ typesetters who have previously completed our Accessible PDFs course and want to move from an intermediate user to advanced.

Accessible PDFs from Word This half-day workshop covers all aspects of creating accessible content using Microsoft Word.

Completing the course will give you the know-how to ensure that you produce the most accessible documents possible.

Accessible PDFs from InDesign This half-day workshop covers all aspects of creating accessible content using Adobe InDesign.

Completing the course will give you the know-how to ensure that you produce the most accessible documents possible, as well as minimise the amount of accessibility editing work required using Acrobat Professional.

Accessible PDF form This one-day workshop covers all aspects of creating accessible interactive PDF forms using Acrobat Professional (“Acroforms�). Course materials include a range of scripts for form validation and other accessibility enhancements. Some prior knowledge of accessibility issues in general would be helpful, but is not essential.

35

Advanced PDF accessibility This two-day workshop comprises a one-day module on Acrobat Professional, a half-day module on either Microsoft Word or Adobe InDesign, and a half-day module on testing PDFs for accessibility against WCAG 2.0 and PDF/UA. However, both course content and module length are fully adaptable to meet your specific requirements.

Tactile images and maps workshop This hands-on workshop provides an introduction to the world of tactile images and maps and outlines the key factors in their design and development. The workshop is available as in-house or public training workshop at venues throughout the UK, and is aimed at any organisation wanting to provide tactile images, maps, touch installations and touch tours for blind and partially sighted people.

Learning outcomes: • Understand what a tactile image is and how they can be used • Understand the differences between visual and tactile recognition that underpin the use of any tactile image • Understand the basic design principles for tactile images and maps • Guidance on description writing for blind and partially sighted people • Understand the importance of supportive information for any tactile image or map • Guidance on how to decide whether to provide a tactile image, map or provide an alternative • Showcase and explain how other organisations have used tactile images and maps at their sites

36

Education consultancy RNIB has a long history in supporting the education of children and adults with sight loss, through dedicated schooling, resource centres within colleges and universities and outreach services.

Having advised governments, in the UK and internationally, our expertise in the field of education extends to the area of examinations, were we have provided guidance to a number of examining bodies.

We can offer a range of consultancy services within the education arena, for example we can provide bespoke training workshops for primary, secondary and adult learning providers. These courses are flexible and aim to facilitate the development of inclusive learning practices for any educational provider.

In addition to our consultancy and training services, RNIB, in partnership with Dyslexia Action, is proud to offer Load2Learn. A growing collection of educational material allowing practitioners to download free learning resources in accessible formats for learners who have difficulty reading standard printed books. iPad in learning iPad is becoming an integral and highly enabling educational tool right across the world. This one-day module will enable teachers and learning support professionals to understand and utilise an iPad in working with disabled learners, with a specific focus on sight loss.

37

Education exam modification Our extensive experience in supporting blind and partially sighted students combined with our long history of providing advice and support to educational establishments enables us to offer a personally tailored service where we provide modification expertise to exam boards right across the syllabus.

Digital citizenship for schools Our Digital citizenship training programme aims to help teachers, learning support staff, technology leaders and parents to understand what students, children and other technology users should know in order to maximise the benefits of technology.

Our aim is to provide a launchpad which will prepare students and education professionals for life in a society where technology has a pivotal, and ever-changing, role.

The field of digital citizenship, sometimes referred to as “digital wellness” or “digital ethics”, is growing in importance around the world, but essentially the principles include: • How should we act when we’re online?

• What do we need to teach the next generation about technology?

• Responsible use of technology within an accessibility context • Managing change within a dynamic technology environment We have a flexible approach to the structure and delivery of this workshop, which can be delivered in a format which works for the individual provider, learning support and student group.

38

One-to-one smartphone coaching sessions This tailored service involves the provision of a personalised coaching session on mobile and smartphone products. Modular sessions can be purchased independently as a one-off or articulated into a series.

The aim is to: • Understand the user’s requirements • Identify key areas for learning and learning styles • Plan a manageable training schedule for each session We are currently able to offer a generic smartphone overview as an introductory session, allowing the individual to gain an insight into the currently available options in the UK market.

We also offer a customised iOS training schedule which allows us to identify learning needs, plan goals and deliver training in the use of iPhone, iPad or iPod touch.

Our ability to deliver this training draws upon our partnership with Apple Retail and our substantial experience in delivering iOS training events directly to consumers.

We can also offer introductory training sessions in the use of Android powered smartphones. RNIB has actively influenced Google in the building and development of accessibility of their Android platforms. Our knowledge of the operating system and our unique perspective in gathering customer feedback has allowed us to develop a straightforward and easy-to-understand approach in this area.

39

U nderstanding technology in education for learners with sight loss This half-day or one-day module explores the multitude of applications for technology within a learning environment.

The workshop will explore the role of traditional assistive technologies, such as screen readers and magnification programmes, on desktop or laptop computers and integrated accessibility features within Windows and Mac operating systems.

The workshop outlines the role of specialist assistive devices such as electronic video magnifiers, braille displays and other items relative to learning.

We will also explore the opportunities available through the use of smartphones and tablets as standalone assistive devices or in tandem with specialist devices.

To find out more, or talk to one of our team please call on 01733 375 370, or email businesslink@rnib.org.uk “ RNIB’s seminar wasn’t only valuable for our clients; it also had a huge impact on us.

Smartphones and tablets are empowering people with sight loss in countless different ways, and as developers, we’re in the position to make a difference. We’ve always been very good at addressing website accessibility, so we’ll continue working closely with our clients to make sure all of our digital platforms are as accessible as possible.”

Paul Sculthorpe, Director Rock Kitchen Harris

40

Audits

Audits RNIB is a leader in the field of access, both in terms of physical accessibility and digital access. We were the first organisation in the UK to become a member of the register of access consultants.

Our expertise in the digital arena has led to the creation of numerous fruitful partnerships as well as the development of global accessibility standards.

Access audit This service offers a comprehensive physical access audit of a given building or location and identifies priorities for inclusion and positive steps to improve access for all.

We draw upon state of the art tools and techniques and takes account of the very latest building regulations and legislative requirements. Upon completion of the audit, you will receive a detailed report together with recommendations for improvement.

App audit Apps are now deeply embedded into our culture, with the smartphone fast becoming the life device and the portal into almost all aspects of our lives, from shopping and banking to health and fitness. Our app accessibility audit allows for the assessment of an app in terms of its usability. We will systematically test your app against our user-centric accessibility standards, taking account of all platform specific guidance and in built accessibility features. Our aim is to enable you to offer your customers a fully inclusive app experience.

43

“ I have been using RNIB WebDocs since the beginning of the year. It’s a fantastic service, easy to use, reliable and the turnaround time for providing documents is excellent. The feedback from customers is also very positive; I shall continue to use this service in the future, thank you.”

Annette Kochnari Customer Service Manager, Policy and Performance Team, Brighton & Hove City Council

Web accessibility audit This service includes testing your website for accessibility compliances, with or without accreditation from user testing, standards conformance and performance with assisted technologies. Our aim is to enable you to offer your customers a fully inclusive website experience.

This audit tests against Web Content Accessibility Guidelines (WCAG) 2.0 from the W3C. Once assessed, you will receive a report, recommending how to achieve full compliance and detailing the support we can offer.

“ Having never heard of the tactile images that were available from the RNIB before, it was a real pleasure to be able to incorporate these into our gallery refit. It was great to be able to get these done so that the gallery is accessible to everyone.

We will be keeping a close eye on how they are received and will definitely consider using RNIB service in the future as we develop more spaces within the Museum�

Jacqueline Roach National Waterfront Museum

46

PDF audit Why carry out an RNIB PDF audit?

PDFs may be created by a wide variety of people within your organisation. However, accessibility guidelines should still apply as PDFs can be hosted on websites, emailed to your audience with no control over who views them.

By their very nature, PDFs often hold complex information and ensuring accessibility isn’t easy, even Adobe’s built in Accessibility feature doesn’t ensure an accessible document.

How will an RNIB PDF audit help?

If you’re unsure of the accessibility of your PDFs we can provide an audit report offering you advice on corrections or using our PDF fixing service we can deliver a fully accessible and tested PDF which will work across all access technologies.

To find out more, or talk to one of our team please call on 01733 375 370, or email businesslink@rnib.org.uk

47

RNIB Business Services Bakewell Road Orton Southgate Peterborough PE2 6XU Tel: 01733 375 370 Email: businesslink@rnib.org.uk rnib.org.uk Š 2015 Royal National Institute of Blind People Registered charity number 226227 (England and Wales), SC039316 (Scotland) and 1109 (Isle of Man)