What to Expect This Year in the Hotel Industry

03-28-2023

The hospitality business always has its eyes peeled for new developments every year. Hotels want to provide better customer service and advance their own digital infrastructure by emphasizing unique digital interactions with guests.

Guests are becoming more and more accustomed to the idea that hotels should practice sustainable business practices and implement green initiatives. Solar energy, water conservation, waste reduction, plastic elimination, motion detectors, and meat substitutes are all examples of this.

Rob Hays Ashford thinks environmental sustainability isn't a new trend, but it is gaining significance in the decision-making processes of modern tourists. Guests expect hotels to take the initiative to go green and adopt a variety of sustainable initiatives throughout the property, not just propose that they recycle towels.

Technology has the potential to significantly aid in the field of energy efficiency. With the proper infrastructure in place, hotels can monitor their energy consumption and make adjustments to save money. The Claridges Hotel in London, one of the world's most recognizable hotels, built a ventilation system that has reduced annual energy costs by £10,000.

AI is a technology that has been around for a while, but it is just now being put to use to improve the experiences of visitors. Chatbots and recognition technologies are increasingly being integrated into all aspects of the guest experience in hotels, from the initial greeting through the automated check-in process.

Paperless transactions and the elimination of cumbersome hardware are made possible by integrated payment solutions, which are a part of the property management system. In addition, they can be utilized to simplify the check-in and departure procedures, making life easier for hotel customers and employees alike.

Allow customers to skip the front desk and head straight to their room with a contactless check-in process that instantly delivers a digital room key to their smartphone. Mews Systems, a provider of property management systems, has some neat tools in this area that hotels may employ to provide guests with a smooth, trouble-free stay.