This Handbook is meant to serve as a general reference to assist you in operating your store in accordance with the lease and the center's rules and regulations. Please refer to your lease for more specific information regarding your rights and obligations as a merchant at the Shopping Center. In the event of a conflict between this Handbook and your Lease, the terms of the Lease will control.
— DAWN BECKER , EVP, General Counsel & Secretary Federal Realty “
The message of sustainability is one of the best ways to convey Federal Realty’s core values in a way that is meaningful to the community. ”
Federal Realty is a proven leader in the ownership, operation and redevelopment of high-quality retail real estate in the country’s best markets. Built upon foundations of opportunity, we believe strong partnerships and a disciplined approach are the cornerstones of our success. We make sound, strategic decisions based on solid demographics, broad experience and stable resources. This has led to a highquality portfolio of assets and enduring value for our shareholders and merchants. We turn commercial real estate into exciting destination retail centers that improve the lives of the people and the communities they serve.
Federal Realty is the definition of sustainable business: built to last and with a vested interest in the future.
Sustainability is not a separate mission for us, but embedded in our core business philosophy— with Environmental, Social, and Governance (ESG) practices that are part of our successful foundation and continue to guide us as we create value for our stakeholders.
As a committed leader in sustainable development and management, Federal Realty has helped pioneer innovative strategies that go beyond mixed-use and placemaking to create vibrant and enriching places. All of our actions are evaluated based on the impact to the community, business operations and the environment, because each is critical to our continued success.
• For the convenience of customers, it is important to maintain consistent center hours. As a merchant you shall keep your store open for business during those days and hours as determined in your lease. While some types of businesses require different hours (e.g. restaurants, theaters, etc.) the standard center hours are:
Monday through Friday: 10:00 a.m. to 9:00 p.m.
Saturday: 10:00 a.m. to 9:00 p.m.
Sunday: 11:00 a.m. to 6:00 p.m.
(Please check your lease for specific hours at your center.)
• During the holiday season the center hours may be extended.
• The center will be closed on the following holidays (unless otherwise specified on your lease agreement): Thanksgiving, Christmas, Easter.
• All merchants shall have their window displays and/or exterior designs illuminated during those hours noted within the lease agreements or standard operating hours as noted above.
• All trash, refuse, and waste must be regularly removed from the premises. Please help us keep storefronts clear and clean.
• No portion of the center shall be used for the purpose of lodging.
• Sidewalks and other walkways shall not be used for display or storage of any merchandise. Exceptions to this rule are permitted during center-wide sidewalk sales, other center-sponsored promotions, approved café zones or with Federal Realty’s prior written approval.
• No merchant shall use any advertising medium that can be heard outside the store. This includes flashing lights, loudspeakers, radios and televisions.
• Bikes and/or skateboards are prohibited on sidewalks and loading docks.
• No merchant shall be permitted to sell its business to a third party without Federal Realty’s consent, unless otherwise provided in the lease.
• All keys issued to merchants are landlord property and shall be returned to Federal Realty upon expiration of your lease.
• All accidents, injuries, and security related incidents should be reported to Property Management as soon as possible.
• All merchants must comply with all local fire regulations within their store/restaurant, i.e. keeping all stock and merchandise clear of electrical panels, exit doors and sprinkler hardware; all exhaust ducts regularly maintained.
• If storms, hurricanes, fires, etc. ever damage the center or your store, please report immediately to Property Management with any specifics available.
• No part of the center may be used or occupied for any reason by vendors, political action or campaign groups, picketers or any other non-shopping personnel, unless authorized by Federal Realty.
• No exterior cameras are permitted without landlord's express prior written permission and will be subject to a separate license agreement.
• Each merchant has an obligation to keep the loading dock area clean and free from debris and to dispose of trash properly. Please remember to break down all cardboard boxes and dispose of them in the proper section of the trash compactor. Close the doors to the dumpster and follow all recycling laws. Do not put any trash bags, pallets or boxes in the back of your establishment or in the loading dock area. Trash must be taken to the proper container immediately.
• Please note that the recycle-only dumpster is for cardboard, mixed paper, glass and plastic. No trash is to be emptied into the recycle dumpster.
• Large items such as fixtures, shelving, or appliances should not be left outside your space or on the loading dock. Should it become necessary for Federal Realty to remove these items. You will be billed for the removal.
• Do not store mops, brooms, chairs, buckets, or any items outside your back door in the hallway. Please keep the hallways neat and clean.
• All restaurants with grease recovery are required to have their own contractor provide the proper containers and must keep these areas clean and safe, unless Federal Realty has provided a designated grease recovery vendor. Grease on the loading docks is a potential liability and it attracts rodents. No grease is to be emptied into any grease container that is full, or emptied into any of the drains.
Merchant
Trash Removal
Interior space waste (i.e. trash, cardboard, recycling, etc.)
Painting
HVAC Service and Repairs
Elevator
Security
Window Cleaning
Sub-meters
Back Door Premises
Storefront & Interior of space
All units that service space
All equipment within space
Interior of space only
Interior and exterior of store front
Installation, maintenance, replacement of sub-meter and cost of utility usage
Back door and area around back door to be kept clean and free of trash and debris. Back of house storage prohibited without landlord's express, written permission and will be subject to a separate license agreement
Federal Realty
Common area only –sidewalks & garages (not trash outside premises left by Merchant or its employees)
Common area (i.e. lobbies & building)
Common area units only
Common area equipment only
Common area only
Office lobby windows and vacant stores
Reading of sub-meters and invoicing merchant for usage
Back door suite signage
Federal Realty requests that you recycle cardboard, paper, glass, plastic and aluminum. Items such as oil, gasoline, grease or other chemicals should be disposed of in accordance with State and Environmental Laws. If you should have any questions or would like more information about properly disposing of items please call your local municipality or your property manager.
Each merchant has a lease obligation to keep the area clean and free from debris and to dispose of trash properly. Please remember to break down cardboard boxes and dispose of them in the proper section of the trash compactor. Close the doors to the dumpster and follow all recycling laws. If you have any questions please call the property manager.
Definition of Common Area: All areas of the center, interior and exterior, that may be utilized by the public including back hallways and corridors, sidewalks, parking lots and restrooms.
Access to the roof by you or any of your vendors may be made via a portable ladder provided by the vendor, or by fixed roof access ladders maintained by Landlord. To access the fixed ladders, please contact property manager prior to using the ladder. You or the vendor must sign Landlord’s roof access agreement and provide a compliant certificate of insurance prior to accessing the roof. Landlord makes no representation regarding condition of the roof or the ladders. Access to the roof is done at your risk.
Property management will monitor merchants for certain violations to their lease. Some of the violations are as follows:
• Signage
• Distribution of circulars, flyers, handbills, etc.
• Operating hours
• Common area
• Parking
• Employee parking
• Receiving/loading areas
• Excessive noise
• Lease line violations
• Trash, food waste, cardboard
• Storage
The Federal Realty Accounting Department will send you a reminder letter outlining your monthly rental obligations upon commencement of your lease. This letter will provide you with the correct mailing address for your rent payment. Payments to any other addresses can cause delays in posting to your account.
Rent is due on or before the first day of each month. Your rent check comprises minimum rent plus monthly payments of other obligations provided for in your lease. Please remember that monthly invoices are not provided for your rent. In the event of an address change, you will be notified by mail. The Federal Realty Accounting Department will answer any questions concerning your payments.
Federal Realty has partnered with VersaPay, an online invoice and payment solution. Using VersaPay, tenants will now be able to manage their Federal Realty account 24/7 in a safe and secure environment that is easy to use and comes at no additional cost. Federal recommends all tenants sign up for VersaPay to ensure the most efficient and accurate billing process.
Some of the features include the following:
• View balance and payment history
• Pay invoices securely online via bank account
• View, download, and reprint invoices at any time
• Send billing and payment questions directly to our Accounts Receivable team through the online portal
Please contact property management to set up a VersaPay account.
Ad Valorem Taxes (commonly referred to as Property Taxes) are billed annually by the taxing authorities that include county, city, school district and state. These billings are directed to Federal Realty for the total project and are not forwarded to each individual merchant. Federal Realty pays the total, figures your pro rata share, credits your monthly contributions, and sends an invoice to you for the balance. Again, tax invoices are due and payable upon receipt. In certain cases, such as land leases, the bills may go directly to the merchant from the taxing authority and are to be paid in a timely manner. Personal property tax bills are sent directly to merchants, and these are the responsibility of each merchant to pay.
Your Common Area Maintenance (CAM) billings may be sent to you quarterly, semi-annually, or annually depending on the terms of your lease. This bill covers all ordinary charges paid by Federal Realty for maintaining the common area and/or center during the billing period. Your pro rata share of the total is determined by our Accounting Department, which in turn credits your monthly payments against your bill and invoices you for the balance, if any. These invoices are payable upon receipt.
Your lease obligates you to carry various forms of insurance to cover your property and activities in the store and on property, including property, liability, workers compensation, business interruption, and plate glass coverages. Please consult your lease to confirm requirements for the exact types and limits of coverage. The Landlord (and any other entities specified in the lease) should be named as additional insured(s) or loss payee(s) on certain of these coverages. Your certificate of insurance should be sent to Ebix, our designated insurance compliance vendor, at federalrealty@ebix.com. Landlord also maintains certain coverages on areas Landlord is required to maintain (including the common areas and structure of the building). You are responsible to reimburse Landlord for a portion of the premiums for these coverages as Operating Expenses. Again, consult your lease to confirm your obligations.
Percentage Rent due for each lease year or period shall be payable in accordance with your lease.
Although the term “gross sales” is defined in your lease, generally speaking the term includes all monies received for merchandise sold or service rendered from your store. It is required that gross sales be reported to Federal Realty monthly or in accordance with your lease. These reports are due within 15 days after the end of each month unless otherwise stipulated in the lease agreement. Annually, Merchants are required to submit a sworn statement that states the annual gross sales in a month-to-month detailed report. Any exclusion from your sales that are provided for in the lease should be itemized in reasonable detail on your statements. This annual summary report is due within 30 days after the lease year-end, unless otherwise stipulated. Sales reports are used to determine the percentage rent factor and to assist in the marketing program for the center.
Each merchant will, at its own cost and expense, pay for all water, sanitary, sewer, gas, electricity and other utilities in the leased premises unless your lease states otherwise. Such payments are to be made directly to the supplier. In the event that more than one merchant shares a utility meter, Federal Realty or its designated 3rd party vendor may receive the invoices from the supplier and, in turn, re-invoice the merchants involved on a pro rata or actual meter read basis of usage. These invoices are payable to Federal Realty or it's designated 3rd party upon receipt.
Electric: Dominion 888-272-8085
Gas: Washington Gas 202-624-6049
Water: Prince William County Service Authority 703-335-7950
Each merchant is responsible, at its own cost and expense, to contract and pay for its own waste removal service, unless the property is on a Federal Realty-controlled waste removal program. If you are unsure if your property is under a Landlord-controlled program, then please call your property manager.
Federal Realty will provide pest control services for the exterior Common Areas of the property. Federal Realty has found it to be cost effective for the merchants to engage the same vendor for their pest service. In doing so, this will likely reduce the potential negative consequences of poor service affecting surrounding merchants or other owners, while maintaining a high quality of service to the interior of each merchant space. Merchants are responsible for providing pest control services to their premises.
• Most leases provide that Federal Realty will maintain the common areas of the center.
• When Federal Realty is obligated to maintain the common areas, Federal Realty will provide asphalt repair, striping, traffic signs, sweeping and cleaning, as well as maintenance of such items including landscaping, exterior lighting, canopy lighting, center canopies, sidewalks, roofs and the building structure.
• Handicapped and Fire Lane rules must be adhered to at all times. The local police and fire department enforce these lanes. Federal Realty has no control over tickets issued. It is your responsibility to inform your customers, employees and delivery drivers of the importance of following these rules.
• Bicycles, mopeds and motorcycles are to be parked in designated areas only and not on the sidewalks.
• Soliciting on the parking lot or sidewalks is not allowed. If you see a solicitor, please notify on-site security first, then the property manager next. Property parking lots are “private property with public access.” It is permissible for you, as a merchant, to ask the solicitor to leave. Unless the solicitor has a signed agreement with Federal Realty, they are trespassing.
• Losses such as theft of hubcaps or damage to employees’ or customers’ cars are unfortunate accidents for which Federal Realty is not responsible.
• If your center is on a Federal Realty-controlled trash removal program, contact the property manager for pickup schedules and any problems involved in the program. Each merchant is responsible for scheduling a pickup service to remove these items.
• Deliveries are a necessary and integral part of retail operations. Many of you will have deliveries scheduled from early morning until closing. All deliveries are to be made at the back door of your premises.
• In the event your deliveries must be made in front of the center, please schedule them before 10 AM or after 9 PM; also please have consideration for customer parking and convenience. Trucks using this area are asked to exercise expediency in loading and or unloading and are not to park in a fire lane.
• In-store security is the option of the individual merchant and is the merchant’s sole responsibility. No armed security is permitted.
• If a security incident should occur in your store or at the center, please contact your
local law enforcement agency immediately. The property manager or on-site security personnel, if provided, should be contacted immediately after notifying the police.
If a merchant is planning on an outdoor café area, the design must be submitted with the overall design submission package for Landlord approval.
All café areas must conform to the lease, local building codes, property cafe seating standards, and must be reviewed and approved by Federal Realty in order to assure that the design and quality of the furnishings is consistent with the quality and design of the overall project.
• Use of any café area must be specifically provided for in the lease. The merchant must submit a Design Submission Package for Café Area to the Landlord for review and approval. This package must contain the following:
• A complete set of scalable and dimensioned plans and elevations showing all of the following:
1. The outline of the lease approved outdoor area.
2. The exact location of all furniture and fixtures scaled accurately.
3. The total number of chairs and tables.
4. The location of a minimum 5’ wide pedestrian walk path in a location appropriate for the sidewalk design of the property.
5. Any and all planting/landscape elements.
• Shop drawings for café railings, shade structures or related construction including attachment details, if required.
• Catalog cut sheets of all furnishings and fixtures.
• Material samples including but not limited to: wood, fabrics, metals, etc.
• Federal Realty approval does not constitute approval by the authority having jurisdiction.
• All permitting requirements are the responsibility of the merchant.
• Product advertisements shall not be permitted on awnings, umbrellas or any part of the store's FF&E.
• Merchant café railing, furniture, fixtures or other merchant items found in the common areas outside the approved café area including but not limited to corridors, loading docks and trash enclosures are subject to removal and disposal by the Landlord without notice.
• Service stations, bus stations, and trash containers are not permitted within the café area.
• Altering the configuration of the café, the number of tables, chairs and/or any of the café fixtures and furnishings in conflict with lease agreement or after the Landlord has reviewed and approved the plans is not permitted.
• All furnishings and fixtures shall be maintained to the highest levels of appearance and functionality.
• The café season is determined by the Landlord. Merchant shall be responsible for removal and off-site storage of all café FF&E. None of the foregoing may be stored in the café area or any other common areas during off-season periods.
• All enclosure devices shall be decorative in nature and consistent with the overall design theme of the project.
• Design of boundary enclosure shall be as minimal as possible to reduce the barrier between the café space and the sidewalk.
• Merchant shall be responsible for the repair of any damages to the sidewalk or building.
• At no time shall any enclosure, planter or other item encroach into the Landlord’s clear sidewalk area, impacting travel of pedestrians.
• All enclosures shall be constructed of durable, finished, exterior grade materials as defined in the storefront section of this criteria document.
• Rope/nylon stanchions, chain-link, cyclone fencing, plastic, vinyl, nylon or similar appurtenances are not permited.
• Retractable belt stanchions and temporary enclosures will not be accepted.
• Merchant identification signage will not be permitted as a component of the café enclosure system
• Must be mounted but removable for off-site storage by merchant during landlorddefined off-season periods. Upon receipt of landlord-approved café layout plan and specifications from merchant.
• Maximum railing height shall be 30”
• Acceptable materials include decorative wrought iron, aluminum, steel, or similar durable materials. Wood construction must be of a dark color, either painted or stained. Aluminum must be heavy-grade and all joints welded and smooth.
• Must be integrated with other elements and materials to provide a continuous enclosure, especially at the street edge. These shall be substantial enough to ensure they will not be easily moved, and shall not exceed 30” in height.
• Shall be filled with the appropriate level of quality and type of living plant material, and shall be maintained daily by merchant.
• All plantings/landscape elements shall be submitted as part of the design review process.
• Maximum planter height shall be 36” above the level of the sidewalk (not including plants contained therein).
• The design of the café furnishings shall reflect the overall design intent of the restaurant and be consistent with the overall project image.
• Furnishings shall be constructed and finished to withstand heavy commercial use.
• Items such as menu easels and maître d’ stands must be shown on the plans.
• Plastic tables and chairs are not acceptable.
• Seating should not be fixed in permanent locations. No permanent attachments or fastening to the sidewalk/hardscape are permitted.
• Any fabric shade structures shall be of a durable canvas or other high-quality material.
• The Landlord encourages the use of appropriate color and patterning integrated into umbrella fabric.
• All proposed colors and patterning shall be part of the overall design aesthetic for the restaurant, as well as being consistent with the overall project image.
• The exposed structural members and fastening components must be architecturally integrated with the merchant's storefront and Landlord’s façade, and any metals must utilize a powder coated paint finish.
• Any signage or graphics incorporated into umbrella or awning designs shall be limited to merchant tradename and logo in a single color featured no more than three times per umbrella. Letters may be no more than 6”high.
• Any replacement components must match the design and quality of what was originally approved.
• Umbrellas cannot be placed in locations that will obstruct the visibility of adjacent merchant spaces.
• Floor mounted (but not attached), seasonally installed outdoor heaters are encouraged to extend use of exterior space.
• All functional fixtures (heaters, lighting, etc.) shall be designed in a way that contributes to the overall design theme of the project.
• Outdoor heaters must be metallic finish, UL approved, commercial grade, and placed and operated in accordance with local fire ordinance.
• Fuel type must be noted on the plans.
Lighting
Merchant is encouraged to utilize creative usage of LED lighting, lanterns, Tivoli lighting, etc. and low-voltage wire systems.
Audio
Outdoor music and/or paging systems will not be permitted without approval in advance from Landlord.
Any repair and maintenance items that are a merchant’s responsibility should be handled directly by you with your contractor(s). However, sometimes a problem arises and the question of Landlord/merchant responsibility cannot be resolved until after the work has been completed. In that case, if Federal Realty performs the repairs, the accounting department will invoice you if the responsibility is determined to be yours, commonly known as a Tenant Reimbursement.
• From time to time, problems will arise within your premises that will require repairs. Some of the more common issues are fire alarms, sprinklers, electrical, plumbing, plate glass, storefronts and doors, roof leaks and air conditioning.
• Electrical and Fire System problems such as alarm strobes, bells, meter installation/ failures, breaker burnout, fluorescent lamp and ballast replacement, outlet failure, and illuminated sign failure are the Merchant’s responsibility. In the event a fire system repair is necessary, Federal Realty must be notified 48 hours prior to being shut down for repairs. If a power failure occurs, please contact the local power utility and the property manager.
• Plumbing problems such as leaky faucets, sprinkler head repair, water closet failure, and broken water lines are the merchant’s responsibility. In the event a sprinkler repair is necessary, the property manager must be notified 48 hours prior to the sprinkler main being shut down for repairs.
• In the event your plumber indicates that any drain stoppage is in the sewer main, notify the property manager, who will coordinate the clearing or repairs to the property’s main line.
• Broken plate glass, doors, hardware and storefronts, and their routine cleaning, are the merchant’s responsibilities.
• Roof leaks, with few exceptions, are a Landlord responsibility item. If a roof leak should occur, notify the property manager immediately so that repairs can be made to the roof system. In the event that the roof leaks are the result of improperly installed or maintained merchant equipment (i.e. electrical connections, plumbing line or stacks, heating and air conditioning equipment or other mechanical installations), the Merchant will be responsible for the cost of the necessary repairs to the roof system.
• Heating and air conditioning maintenance repair and/or replacement is a merchant responsibility item. Each Merchant is required by lease to maintain a service contract on their HVAC equipment by a reputable and qualified contractor. Please refer to your lease for the specific service instructions required. Federal Realty, from time to time, will require proof of a service contract. This service should include filter changes, belt adjustment, greasing all fittings, and review of ducting, electrical, and thermostats. The equipment is a leasehold improvement, which means that although the Merchant is responsible for the costs of maintenance and/or replacement, it is a permanent fixture to the demised premises and cannot be removed or altered without the prior written consent of Federal Realty.
• Routine maintenance such as cleaning condensate lines, filter replacement and proper drainage of condensate to roof drains or gutters will help in reducing the frequency and cost of ongoing service calls. Utility costs will also be greatly reduced.
• All other interior maintenance repair or replacement items not mentioned above are the merchant’s responsibility. Examples include painting, carpeting, flooring and ceilings. In case of a roof leak, water damage to the ceiling area, walls and flooring is still a merchant responsibility. Federal Realty is responsible for the roof structure only.
• Break-ins and burglaries unfortunately cause damage to both building structure and merchant demised premises. In the event this occurs, the Merchant is responsible for repair to the premises, building structure, roof, utilities and any other damaged building areas.
• Although almost all interior items are Merchant responsibility, Federal Realty must be advised whenever major alterations and equipment replacements occur. Leases generally require Landlord approval on any interior alteration or additions.
• Since Federal Realty maintains a large listing of efficient and reasonable contractors, please feel free to contact the property manager whenever we may assist you. Federal Realty maintains this list for its purposes, and as a courtesy to its merchants. In addition, while Federal Realty has previously received satisfactory service from these contractors, the contractors are not affiliated with Federal Realty. Federal Realty does not guaranty or warrant any work performed by any contractor on the listing, and does not make any representations or guarantee with respect to any such contractors.
Federal Realty places a high value on sustainability. Energy efficiency, water efficiency, and recycling are all key pieces of the strategy. Prioritizing these efforts within your space as well can help reduce operating costs and offer marketing benefits to your company. We would like to invite you to be part of our efforts to make the property more sustainable. As a first step, we are sharing some of the steps we have taken:
• Currently pursuing IREM Certified Sustainable Property Certification
• Upgraded to LED lighting for energy savings
• Prioritize native plants in landscaping to reduce water consumption
• Offer recycling services
We would also like to offer suggestions on things to do in your own space to improve energy efficiency, water efficiency, and recycling efforts:
Energy Efficiency
• Choose ENERGY STAR certified appliances and products
• Choose LED lighting where possible; and turn them off when not in use
• Unplug electronics when not in use
• Adjust HVAC runtimes and set points to reduce operating hours and improve efficiency
• Ensure HVAC unit is regularly being cleaned and maintained
Water Efficiency
• Choose low flow fixtures for toilets, sinks, and urinals
• Monitor water bills, and monitoring system if available, to quickly find and address water leaks
• Ensure containers are properly labeled within your space to reduce contamination of recycling containers
• Place waste in proper bins when transferring to large dumpsters
• Bins must be stored inside the premises
• Establish practices internally to reduce waste; examples include: reduce the amount of packaging, offer incentives for customers bringing reusable bags or drink containers (as applicable), reuse bulk items where possible or recycle if at end of life
Please feel free to reach out to our Head of Sustainability at sustainability@federalrealty com for any questions you may have, and visit our website at https://www.federalrealty. com/about/sustainability/ to read our latest sustainability report and learn more about our efforts.
. Merchants are expected to explore various sign options that are compatible with the overall design of the merchant's space, add variety to the under canopy area or open streetscape and invite customers to browse storefronts and shop.
Merchant signs shall be evaluated on the basis of how they integrate into the facade and storefront elements to form an attractive composition.
All signage must be of high-quality construction, materials, details and finishes.
All signage must have three-dimensional character and be illuminated by a light source fully integrated with the architecture of the facade and storefront.
Each retail or commercial merchant will be permitted a maximum of one (1) sign per face of merchant frontage.
Each merchant shall identify their premises through “primary signage” at merchant's expense. “Secondary signage” is optional and may be required for larger storefronts with more street frontage. Secondary sign placement will need to be reviewed by the landlord and is subject to jurisdictional approval.
• “Primary Sign”: merchant's main sign above storefront entry point.
• “Secondary Sign”: Signs that mark alternate entry points or corner conditions where merchant's merchandise and display turns the corner of the building facade. This includes projecting blade signage intended to maximize merchant identification to sidewalk pedestrians.
Merchants generally may utilize any of a wide variety of quality sign construction types for facade signage integrated into their storefront. Among the signage types that may be considered, depending on the specific Design Criteria for this property, are the following:
• Open face metal channel letters with exposed neon within
• Artisan-quality retro-style neon concepts with period script styles
• Signage cut through a surface and illuminated from behind
• Reverse-channel “halo” letters
• Free-standing dimensional letters
.
• Externally illuminated signage: carved, raised or free-standing Theatrically related, technical effects and light projected signage
• Grand blade signs, or vertical “fin” theater-style signage
• Merchant blade signs are encouraged
All equipment, transformers, raceways, ballasts, crossovers and conduit must be concealed behind the fascia area. Connections and penetrations through the fascia shall be restricted. Merchants will be held responsible for damage to and repair of the landlord’s fascia due to the attachment of signage.
Materials PROHIBITED for use on signage include:
• Neon or flashing signage
• Cabinet signs
• Vacuum-formed plastic letters
• Name, stamps, or decals of the sign manufacturer cannot be displayed on any portion of any sign.
Exterior temporary signage, including but not limited to, banners, sidewalk signs, flags and yard signs are not permitted without prior landlord consent. Any temporary signage in place without landlord consent will be discarded at the merchant's expense.
Prior to proceeding with merchant sign and graphic fabrication, detailed shop drawings shall be submitted to the landlord for review and approval. Upon receipt of landlord approval, merchant's sign contractor must submit drawings for permit to local jurisdictional authority.
All merchant signs shall be subject to approval by the local jurisdictional authority.
According to the latest statistics, an up-close parking space at a mid-size shopping center is worth $600 in sales per day. That is what could be spent in a center by the various customers that use one parking space on any given day. It becomes increasingly important for owners, managers, and employees to leave the most convenient parking spaces near the shopping center available for customers. Additionally, absolutely no parking is allowed at any loading dock and trash compactor areas.
Many leases give Federal Realty the right to fine store owners and/or employees. Landlord also has the right to tow vehicles not properly parked. If a vehicle is towed it will be at the vehicle owner's cost and expense. Federal Realty cannot reimburse or waive towing or storage fees. If a vehicle is ticketed and fines are assessed, they will be billed to the corporate address and charged as an additional Lease fee. Again, Federal Realty will not waive fines levied. Should you have any questions, please contact the property manager.
A “robbery” is defined as the taking of property from another by use of fear and/or force. A “burglary” is defined as the entering of a structure with the intent to steal.
Both situations can be potentially dangerous and each incident can be different. Therefore, the following suggested guidelines are provided to assist you.
1. Mentally note as many characteristics of the robber as possible, including such things as sex, age, height, color of skin, eyes, hair, shoes, physical characteristics such as visible scars, moles, pock marks, voice characteristics, type of speech, accent, etc.
2. Try to remember everything that was taken by the robber.
3. Notify the police at 911 as soon as possible when you are no longer in danger of harm from the robber.
4. Notify the property manager.
5. All persons actually involved in the robbery or witnesses should remain available to talk to the law enforcement agency.
1. Immediately secure the facility and notify the Police at 911.
2. Do not allow persons to disturb the facility or destroy evidence.
3. Do not enter until law enforcement agents arrive and determine if anyone is still inside.
4. Do not make any attempt to detain a burglar.
5. Notify the property manager.
The most important thing to remember in dealing with a medical emergency is that quick and proper action is extremely important. Should an employee or other person become aware of a health emergency, the following suggested guidelines are provided to assist you:
1. Call the fire department or paramedics at 911 and state that medical aid is needed. Give the following information:
• The name of the center and store name
• The street address
• The nearest intersection
• Where the injured person is located
• The type of problem or injury
• The individual’s present condition
• The phone number from where you are calling
2. The individual making the call should stay on the phone with the dispatcher and answer as many questions as possible regarding the condition of the injured person so that information can be radioed to the responding aid unit.
3. Have a staff member go to the store entrance, wait for a response aid unit, and direct the aid unit to the location of the medical emergency.
4. Notify the property manager of the emergency.
5. Shoppers should be kept clear of the incident area. A clear path must be available for the responding emergency medical team and their equipment to reach the site of the incident.
High water and water-borne debris may adversely affect a center, either by causing physical damage or temporarily inhibiting accessibility. The following precautions are suggested:
• Stockpile materials necessary, such as sandbags, to protect the facilities from the intrusion of water at a strategic location.
• Give priority to the protection of power plant and fire pump hoses, keeping them in service if at all possible. In the event floodwaters overwhelm defenses, arrangements should be made to remove vital fire pump motors or engines. This capability should also extend to include important motors, controls, and emergency generation equipment.
• Pre-plan with fire department officials to coordinate efforts under conditions of limited access and other foreseeable contingencies.
• Prepare to evacuate facilities, secure openings to prevent flood waters from reaching inside the center or premises.
Should an employee or other person become aware of a fire either by direct observation, shouts of others, the sounding of fire alarms or by smelling smoke, they should immediately notify the fire department and relay necessary important information:
1. Call the fire department from a safe location at 911 and report the following:
• The name of the center and store/office name
• The street address
• The street intersection
• The location of the fire
• A description of the fire
• Your phone number
Before you hang up, make sure the fire department has all the information they need.
2. Once the fire department has been notified, property management or on-site security should be notified and informed of the extent of the fire.
3. Notify all Merchant managers or their representatives as necessary and evacuate all persons from the immediate area.
4. Trained employees should attempt to extinguish the fire using fire extinguishers as soon as possible after the fire department has been called. In any event, avoid possible injury and do not take any excessive risks.
5. The procedure should be to evacuate the area and/or building. Make sure there is access and parking space for emergency vehicles.
6. A member of the store staff should be positioned at the store entrance to meet the fire department and direct them to the site of the fire.
7. Confer with your company ownership on evacuation plans and other emergency procedures.
Fire extinguishers can be an effective method of fighting small fires that may occur. However, staff must be aware of the limitations and potential hazards of using such devices.
• Fire extinguishers should be mounted or placed in clearly visible locations. These locations shall include all locations where potential fire hazards may exist. In areas where a specific hazard potentially exists, such as copy machines or near chemicals, an extinguisher shall be located within 40 feet of the potential hazard. This extinguisher should be placed no higher than five feet above the floor. We recommend that you meet with the local fire marshal to review fire extinguisher equipment and review any applicable fire codes or other applicable laws, rules, regulations and the like, to ensure appropriate extinguisher placement.
• Extinguisher(s) should be checked monthly. This check should include the following:
• Extinguishers are properly mounted/placed and posted
• Extinguishers are of the proper type to extinguish the potential hazards near that particular device:
• The device is properly charged and that the pressure indicator does not indicate over or under pressure.
• The safety pin or other safety device is properly installed.
• The inspection tag is affixed and the device is not overdue for inspection by a certified inspector.
• Extinguishers must be inspected annually by a certified inspector. A properly affixed inspection tag shall note this inspection. Interior devices are the responsiblity of the tenant.
• All employees should be instructed on the use of all fire extinguishers located on the premises. This instruction should include the following guidelines:
• Most extinguishers are designed to extinguish only small fires. Large fires (larger than a trash bin) should be abandoned and left to the expertise of professional firefighters.
• If a decision is made to utilize a fire extinguisher, the user shall follow the following steps:
1. The employee should not attempt to extinguish a fire if doing so will place the employee or others in danger of injury.
2. Remove the locking pin or other safety device from the extinguisher.
3. Point the extinguisher agent and release hose device at the base of the fire.
4. Squeeze the release handle, causing the chemical agent to release the retardant.
5. Never replace a used extinguisher on its mounting until it has been re-certified by an authorized inspector.
Individual office or personal coffeepots unplugged when not in use? Do they have a timed automatic shutoff feature?
Are storage areas, stairway landings, freight vestibules, and other locations free of waste paper, empty cartons, dirty rags, or other material that could fuel a fire, or cause obstruction to access or egress?
All heat-producing appliances away from the wall and any other object that might burn.
Are there fire extinguishers in copy rooms and lunch rooms?
Are electrical appliances inspected frequently to ensure that wiring is not loose or frayed, that heating elements operate properly and that automatic shut-off devices are functional?
All appliances should be approved by Underwriters Laboratory, have U.L. approved electrical cords and have a three-pronged grounded plug.
Is there an office closing procedure: turning off coffeepots and appliances, dimming lights to save electricity and locking ALL doors?
Are extension cords and other trip hazards away from common aisles and pathways?
Carpeting intact?
Do specialized areas such as file storage and computer rooms have the necessary fire protection, fire safes and sprinkler systems?
Are reminders sent to all personnel – including visitors and temporary employees – to familiarize themselves with the locations of emergency exits?
Space heaters are not permitted in the building.
Are any flammable liquids or dangerous chemicals in use? If so, are policies in place for proper use, storage and disposal?
Electrical outages can occur at any time and through a number of different causes.
Please Note: The use of space heaters is forbidden, and due to the enormous electrical usage could overload circuits causing a power failure, which could damage other equipment as well.
1. Immediately shut off or unplug all electrical equipment including copy machines, refrigerators, freezers, air conditioners, cash registers, etc. (Power surging upon restoration of power can cause permanent damage to equipment). Electrical outages can cause a work stoppage and can cause damage to electrical equipment when the power is restored.
2. Contact your local power company to report the outage.
3. Contact the property manager.
4. In case of a long-term power outage, we recommend store management or security remain at the store to prevent vandalism, as a power outage can disarm most alarm or electronic security systems.
The following procedures may reduce damage to your store and the center in an earthquake:
A check should be conducted regularly for potential fire risks. Defective electrical wiring and/ or leaky gas connections are very dangerous in the event of an earthquake and should be reported immediately. Whenever possible, flexible connections should be utilized on gas appliances.
Be aware of the location of all electrical main switches and gas valves and know how to turn off these utilities, if necessary.
We recommend keeping flashlights with batteries at key locations in case electrical power is disrupted. These areas should be clearly marked and regularly inspected.
Large and heavy objects should be stored on lower shelves to prevent injury during a quake. Bottled goods, glass and chemicals should not be stored in high places or left where they can freely slide on shelves. Chemicals should not be stored near places of potential ignition.
Unlike other emergencies, the procedures to deal with an earthquake are much less specific. Since earthquake magnitude cannot be predetermined, management must initiate emergency precautions within a few seconds after the initial tremor is felt, assuming the worst possible case. Guidelines for safe behavior are as follows:
• Above all, when an earthquake happens, keep calm. Don’t run or panic; remain where you are and try to calm others.
• If you are indoors, stay indoors. Everyone should be encouraged to take shelter under a desk, table, inside a doorframe or the stairwell. Stay away from windows, outside doors, bookshelves, and other things that can crack, fall, or otherwise cause injury.
• If you are outdoors, stay outdoors. Do not attempt to enter or leave buildings until authorities advise you that it is safe to do so. Stay away from overhead electrical wires, poles, or anything that could shake loose and fall. Remain in a sheltered area until you are advised by authorities to do otherwise. After the initial earthquake shock is felt, be prepared for additional aftershocks, remain calm, and stay in place. Aftershocks are usually less intensive than the main quake, but can cause further structural damage to that caused by the main quake.
• Use caution entering or leaving buildings or work areas.
• Don’t use lanterns, torches, lighted cigarettes, or open flames, since gas leaks could be present.
• Stay away from fallen or damaged electrical wires.
• Open windows, etc., to ventilate the building.
• If there is a fire caused by the earthquake, implement Fire Procedure.
• Determine whether or not anyone has been caught in the elevators or trapped by fallen objects. If so, notify fire and rescue authorities, security and maintenance staffs so that rescue operations can be initiated.
• Check the main water, gas, and sprinkler valves for leaks. If there are any leaks, attempt to shut the system off. If this is not possible, notify the fire department immediately.
• Try to prevent employees from passing rumors and exaggerated reports of damage.
• Do not use the telephone unless it is absolutely necessary for emergencies. Heavy use of telephones will tie up lines and prevent emergency calls from going out.
Police or other authorities will advise of protective actions to be taken during a local civil disturbance in and around the center.
Upon notification of a possible civil disturbance, property management and your staff should be alerted. A meeting should be held with local authorities to determine what procedures and preventive measures should be taken preceding a civil outbreak.
Building or section evacuation
1. When evacuating an area, direct shoppers to the nearest (safe) marked exit. Keep the shoppers calm. Advise merchants to secure their receipts and evacuate their stores to the nearest (safe) marked exits. Make sure everyone walks, and DO NOT allow anyone to smoke.
2. Assist the handicapped in exiting. Remember not to use the elevators in cases of fire and earthquake.
3. Once outside, do not return to the building unless notified that all is clear by the authority having jurisdiction.
Search and rescue
1. Public restrooms, offices, storage rooms, and hallways should be searched for those who may not be aware of the catastrophe.
2. Merchants should search their store before leaving.
3. Store managers should account for their employees and report to the emergency coordinator (police or fire) at the scene.
4. People should not go back inside unless it is safe.
Information you should provide to law enforcement or 911 operator
• Location of the active shooter
• Number of shooters
• Physical description of shooters
• Number and type of weapons held by shooters
• Number of potential victims at the location
Treat all bomb threats as a serious matter. The safety of the center occupants should be the primary consideration. In most cases, bomb threats are an attempt to disrupt normal activities. Building evacuation is not a decision for anyone but the proper authorities to make.
• All employees should be trained in the set procedures so that upon receiving a bomb threat and noting as much as possible of the information listed below, they should immediately call the local police and the property managers.
• The following information should be obtained; if possible post the checklist near the phone in order to help the employee record the information.
We encourage you to visit the FEMA website for guidance at: https://emilms.fema.gov/is_0906/media/136.pdf
Most bomb threats are received by phone. Bomb threats are serious until proven otherwise. Act quickly, but remain calm and obtain information with the checklist on the reverse of this card.
If a bomb threat is received by phone:
1. Remain calm. Keep the caller on the line for as long as possible. DO NOT HANG UP, even if the caller does.
2. Listen carefully. Be polite and show interest.
3. Try to keep the caller talking to learn more information.
4. If possible, write a note to a colleague to call the authorities or, as soon as the caller hangs up, immediately notify them yourself.
5. If your phone has a display, copy the number and/or letters on the window display.
6. Complete the Bomb Threat Checklist (reverse side) immediately. Write down as much detail as you can remember. Try to get exact words.
7. Immediately upon termination of the call, do not hang up, but from a different phone, contact FPS immediately with information and await instructions. If a bomb threat is received by handwritten note:
• Call ______________________
• Handle note as minimally as possible
If a bomb threat is received by email:
• Call ______________________
• Do not delete the message
Signs of a suspicious package:
• No return address
• Excessive postage
• Stains
• Strange odor
• Strange sounds
• Unexpected delivery
DO NOT:
• Poorly handwritten
• Misspelled words
• Incorrect titles
• Foreign postage
• Restrictive notes
• Use two-way radios or cellular phone; radio signals have the potential to detonate a bomb.
• Evacuate the building until police arrive and evaluate the threat.
• Activate the fire alarm.
• Touch or move a suspicious package.
Date:
Time Caller
• Follow your local guidelines
• Federal Protective Service (FPS) Police 1-877-4-FPS-411 (1-877-437-7411)
• 911
Time:
Phone Number Where Hung Up: Call Received:
• Where is the bomb located? (Building, Floor, Room, etc.)
• When will it go off?
• What does it look like?
• What kind of bomb is it?
• What will make it explode?
• Did you place the bomb? Yes No
• Why?
• What is your name?
• Where is the caller located? (Background and level of noise)
• Estimated age:
• Is voice familiar? If so, who does it sound like?
• Other points:
Caller’s Voice Background Sounds: Threat Language:
Accent Animal Noises Incoherent
Angry House Noises Message read
Calm Kitchen Noises Taped
Clearing throat Street Noises Irrational
Coughing Booth Profane
Cracking voice PA system Well-spoken
Crying Conversation
Deep Music
Deep breathing Motor
Disguised Clear
Distinct Static
Excited Office machinery
Female Factory machinery
Laughter Local
Lisp Long distance
Loud
Male Other Information:
Nasal
Normal
Ragged
Rapid
Raspy
Slow
Slurred
Soft
Stutter
Deirdre Johnson
Senior Vice President, Asset Management djohnson@federalrealty.com (703) 776-9676
Sarah North
Senior Director, Marketing snorth@federalrealty.com (434) 227-5174
Rich Abruscato
Vice President, Leasing rabruscato@federalrealty.com (301) 998-8188
Maddie Netter
Leasing Associate mnetter@federalrealty.com (703) 776-9684
Peter Brigham
General Manager pbrigham@federalrealty.com 703-776-9675
Brooklynne Kiley
Property Manager bkiley@lpc.com 703-554-5674
Hilario Gonzalez
Building Engineer hgonzalez@lpc.com 571-393-5748
Nick Sieber
Project Manager, Construction & Merchant Services nsieber@federalrealty.com (703) 584-5329
Christina Thach
Administrative Assistant cthach@federalrealty.com 703-776-9674
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