HERE’S WHAT OUR STAFF HAVE TO SAY ABOUT THEIR EXPERIENCES WITH ROL CRUISE… I’ve worked for ROL Cruise for 14 years and I honestly can’t see myself working anywhere
WHY WORK FOR ROL CRUISE?
else. During my career I’ve had opportunities to progress within an ever-changing company that I love and where hard work really is rewarded. Often, friends and family will say ‘you really do have an amazing job’ and I couldn’t agree more, with opportunities to travel and the fantastic company incentives, I’m really proud to say I work for ROL Cruise. Poppy Ellis, Commercial Account Manager
The UK’s No.1 Independent Cruise Specialist
I have worked at ROL for 9 years now and still love coming to work every day. The training offered and taken, gave me the confidence to compete for the coveted title of CLIA Cruise Master and I am pleased to say that I was awarded the title in recognition of the training and knowledge I have gained in the cruise industry. This would not have been possible without the support of ROL and the platform they provided for me to achieve this level. Joanne Marsh, Customer Care Executive
I joined ROL Cruise just under a year ago and I wouldn’t look back. I was new to the cruising sector and ROL provided me with the tools and knowledge needed to succeed in my role. Every day is different and brings a new challenge, and I couldn’t thank my colleagues enough for the support provided. From my short time with the company, I have learnt so much, developed a passion for the cruise industry and have made some great memories. ROL is a fabulous company to work for and I look forward to what the future will bring. Grace Phillips, Customer Service Representative
ROL Cruise is the UK’s Official No.1 Independent Cruise Specialist, and for over 25 years we have been devoted to bringing exceptional cruise holidays to our faithful customers. So much goes in to crafting a customer’s dream holiday and our highlyskilled team of over 100 staff pride themselves on doing so with excellence; from nurturing long-established relationships with our travel partners and creating engaging marketing pieces, to supporting customers with our 5★ service from the moment they contact us to the moment they arrive home from their holiday. It goes without saying that the past year has not been kind to the travel industry. Fortunately, the support of our passionate staff, loyal customers and trusted travel partners has not only seen ROL Cruise make it through the pandemic, but come out the other side more resilient than ever. Our ability to adapt and achieve is something that we are exceptionally proud of, and we know that to thrive in a world that is constantly evolving, we have to grow and change with it. The travel industry is positively brimming with opportunities, and we are delighted to be in a position to offer you the chance to begin your travel journey with us here at ROL Cruise. Our staff don’t simply work for us, they are us – and if you are inspired by travel, relish a challenge and are keen to push for success, then we would love to have you on board too.
If you would like to join a diverse, passionate and driven team in any of the following areas: Client Services, Finance and Admin, Commercial and Marketing, Sales and Retention then we could have the career for you. 15533
To enquire, please contact us on 01206 719125 or email us at Sarah.Sperring@rolcruise.co.uk
Find out what makes ROL Cruise unique...
WHY JOIN ROL CRUISE? Distinguished by our staff, award-winning service & highly-acclaimed partnerships What Makes ROL Cruise Different? We never sell on price – we sell on value. Our key marketing strategy is to offer customers an aspirational holiday which is perceived as great value for money. This is achieved by including exclusive holiday enhancing extras in our packages, such as flight upgrades, on board spend, cabin upgrade etc. made possible with just a low modification of yield.
ACADEMY OF CRUISE EXCELLENCE Investing in our staff with a focus on career development Our ethos of ‘Experience the Difference’ runs through the very core of ROL Cruise, and we believe that our award-winning teams truly make a difference to every branch of the travel industry – and in turn we believe that we make a difference to our teams. We are continuously focused on developing and rewarding our staff, and we truly value their needs, aspirations and drive them to succeed. One way that we focus on staff’s potential skill and talent is with our Academy of Cruise Excellence programme (ACE). ACE provides an opportunity for our teams to shape their own career development and helps everyone make a difference, both personally and within the business. To launch the ACE programme in style, the inaugural ‘Academy of Cruise Excellence Awards’ was hosted in 2017 within the grounds of our headquarters in Colchester. Surprise celebrity guest, Paddy McGuinness, was invited to host and presented staff with awards in six categories to recognise their dedication, commitment and results.
v T he UK’s No. 1 Independent Cruise Specialist delivering impartial advice
INCREDIBLE STAFF BENEFITS...
vR OL has been operating as a cruise-only specialist for over 25 years
As well as honouring our staff with star-studded awards ceremonies, we reward our
vO ur passionate and dedicated staff have over 1,000 years’ combined travel expertise
teams in many other ways. Here are just a few from the last few years…
v L eading cruise specialist with a turnover of £175 million
H T he opportunity to travel with FREE
vW inners of incredible awards including ‘Call Centre Agency of
H A nnual staff BONUS H FREE car parking on site H £100k GIVEAWAY across the company H T HREE CARS won in a staff raffle
HU nforgettable COMPANY PARTIES have
cruise holidays and ship visits
the Year’ at the 2021 Agent Achievement Awards and ‘Top Ocean Cruises Agent for the UK and Ireland’ at the 2021 TTG Awards
included exciting funfair rides, incredible live performances, prizes, awards and much, much more! H WIN prizes with quizzes and competitions
vC ustomer satisfaction at 98% and a Feefo score of 4.7/5 v Commercial Partnerships – we pride ourselves on being a partner
ROL CRUISE – COMMITTED TO MAKING A DIFFERENCE
to cruise lines with a shared vision for joint success based on trust,
Another commitment that ROL Cruise
integrity and transparency. This mindset has led to us being No.1 retailer and preferred
is passionate about is raising money for
partner for many major cruise lines including APT, Cunard, Emerald, Fred. Olsen Cruise Lines,
charitable organisations. We recognise that
Hurtigruten, Oceania, Princess, Regent Seven Seas Cruises® and Scenic v Top advertiser investing over £12 million a year in advertising v Largest advertiser for travel in the national press including: Daily Mail, The Telegraph, The Times, The Express, The Guardian and more!
we can be proactive in helping charities in a forward-thinking way and we often try to support charities close to our hearts. Here are just some of the charities that we have helped with our donations…
OVER £100,000 RAISED FOR THE NHS OVER £3,000 RAISED FOR THE ROYAL BRITISH LEGION POPPY APPEAL $100,000 AUSTRALIAN DOLLARS RAISED FOR THE AUSTRALIAN RED CROSS OVER £1,500 RAISED FOR MACMILLAN CANCER SUPPORT AUCTION PRIZES DONATED TO MS (UK) AND THE ROB GEORGE FOUNDATION
v In-house magazine Blue Horizons – Voted No.1 Monthly Cruise Magazine by all leading cruise lines
DON’T JUST TAKE OUR WORD FOR IT...
v Award-winning website with strong online presence and an effective strategy to increase digital business
Here are some of the things that our top partners have to say about their relationships with us
v Our exclusive Cruise Miles® brand, promoted on national TV, not only drives loyalty but also differentiates the business from other retailers. The Cruise Miles® advert is aired on national television presented by ROL Cruise celebrity
ROL Cruise became a significant partner
ROL have been a great support and
For as long as I can recall ROL have
ambassador Jennie Bond
for Princess Cruises in 2018, and
key travel agent partner to Cunard over
been the backbone of our cruise offering
impressively, throughout the pandemic,
many years. Their staff are exceptionally
for Mail Metro Media’s audiences. The
have managed to continue their growth
well versed in the Cunard brand, the
constant brand messaging resonate with
with Princess and are now one of our
itineraries, cabin styles, indeed every
our audiences and reinforce their position
most critical strategic partners. ROL
aspect of the experience and can offer
as a trusted, innovative and forward
Cruise understand our brand and their
guests expert recommendations. We
thinking travel provider.
customer profile.
look forward to developing an ever-
Tom Leader, Commercial Operations
Tony Roberts, Vice President,
closer cooperation in the coming years.
Princess Cruises
Angus Struthers, Vice President
v Our award-winning Academy of Cruise Excellence (ACE) for in-house training and development v We are also an ABTA and ATOL tour operator with the flexibility to create our own packages around the cruise component, according to customer demand and market opportunity. We are experts in exclusive tailormade cruise holidays v Speed To Market – Due to our vast range of marketing channels we are able to offer a quick route to market and generate a fast sales response. From our tailormade team’s expert knowledge in creating bespoke packages to our in-house marketing team, we are able to switch on activity within days or even hours to advertise a new promotion
Marketing & UK Sales, Cunard Line
Director, Daily Mail/Metro Media
WHY JOIN ROL CRUISE? Distinguished by our staff, award-winning service & highly-acclaimed partnerships What Makes ROL Cruise Different? We never sell on price – we sell on value. Our key marketing strategy is to offer customers an aspirational holiday which is perceived as great value for money. This is achieved by including exclusive holiday enhancing extras in our packages, such as flight upgrades, on board spend, cabin upgrade etc. made possible with just a low modification of yield.
ACADEMY OF CRUISE EXCELLENCE Investing in our staff with a focus on career development Our ethos of ‘Experience the Difference’ runs through the very core of ROL Cruise, and we believe that our award-winning teams truly make a difference to every branch of the travel industry – and in turn we believe that we make a difference to our teams. We are continuously focused on developing and rewarding our staff, and we truly value their needs, aspirations and drive them to succeed. One way that we focus on staff’s potential skill and talent is with our Academy of Cruise Excellence programme (ACE). ACE provides an opportunity for our teams to shape their own career development and helps everyone make a difference, both personally and within the business. To launch the ACE programme in style, the inaugural ‘Academy of Cruise Excellence Awards’ was hosted in 2017 within the grounds of our headquarters in Colchester. Surprise celebrity guest, Paddy McGuinness, was invited to host and presented staff with awards in six categories to recognise their dedication, commitment and results.
v T he UK’s No. 1 Independent Cruise Specialist delivering impartial advice
INCREDIBLE STAFF BENEFITS...
vR OL has been operating as a cruise-only specialist for over 25 years
As well as honouring our staff with star-studded awards ceremonies, we reward our
vO ur passionate and dedicated staff have over 1,000 years’ combined travel expertise
teams in many other ways. Here are just a few from the last few years…
v L eading cruise specialist with a turnover of £175 million
H T he opportunity to travel with FREE
vW inners of incredible awards including ‘Call Centre Agency of
H A nnual staff BONUS H FREE car parking on site H £100k GIVEAWAY across the company H T HREE CARS won in a staff raffle
HU nforgettable COMPANY PARTIES have
cruise holidays and ship visits
the Year’ at the 2021 Agent Achievement Awards and ‘Top Ocean Cruises Agent for the UK and Ireland’ at the 2021 TTG Awards
included exciting funfair rides, incredible live performances, prizes, awards and much, much more! H WIN prizes with quizzes and competitions
vC ustomer satisfaction at 98% and a Feefo score of 4.7/5 v Commercial Partnerships – we pride ourselves on being a partner
ROL CRUISE – COMMITTED TO MAKING A DIFFERENCE
to cruise lines with a shared vision for joint success based on trust,
Another commitment that ROL Cruise
integrity and transparency. This mindset has led to us being No.1 retailer and preferred
is passionate about is raising money for
partner for many major cruise lines including APT, Cunard, Emerald, Fred. Olsen Cruise Lines,
charitable organisations. We recognise that
Hurtigruten, Oceania, Princess, Regent Seven Seas Cruises® and Scenic v Top advertiser investing over £12 million a year in advertising v Largest advertiser for travel in the national press including: Daily Mail, The Telegraph, The Times, The Express, The Guardian and more!
we can be proactive in helping charities in a forward-thinking way and we often try to support charities close to our hearts. Here are just some of the charities that we have helped with our donations…
OVER £100,000 RAISED FOR THE NHS OVER £3,000 RAISED FOR THE ROYAL BRITISH LEGION POPPY APPEAL $100,000 AUSTRALIAN DOLLARS RAISED FOR THE AUSTRALIAN RED CROSS OVER £1,500 RAISED FOR MACMILLAN CANCER SUPPORT AUCTION PRIZES DONATED TO MS (UK) AND THE ROB GEORGE FOUNDATION
v In-house magazine Blue Horizons – Voted No.1 Monthly Cruise Magazine by all leading cruise lines
DON’T JUST TAKE OUR WORD FOR IT...
v Award-winning website with strong online presence and an effective strategy to increase digital business
Here are some of the things that our top partners have to say about their relationships with us
v Our exclusive Cruise Miles® brand, promoted on national TV, not only drives loyalty but also differentiates the business from other retailers. The Cruise Miles® advert is aired on national television presented by ROL Cruise celebrity
ROL Cruise became a significant partner
ROL have been a great support and
For as long as I can recall ROL have
ambassador Jennie Bond
for Princess Cruises in 2018, and
key travel agent partner to Cunard over
been the backbone of our cruise offering
impressively, throughout the pandemic,
many years. Their staff are exceptionally
for Mail Metro Media’s audiences. The
have managed to continue their growth
well versed in the Cunard brand, the
constant brand messaging resonate with
with Princess and are now one of our
itineraries, cabin styles, indeed every
our audiences and reinforce their position
most critical strategic partners. ROL
aspect of the experience and can offer
as a trusted, innovative and forward
Cruise understand our brand and their
guests expert recommendations. We
thinking travel provider.
customer profile.
look forward to developing an ever-
Tom Leader, Commercial Operations
Tony Roberts, Vice President,
closer cooperation in the coming years.
Princess Cruises
Angus Struthers, Vice President
v Our award-winning Academy of Cruise Excellence (ACE) for in-house training and development v We are also an ABTA and ATOL tour operator with the flexibility to create our own packages around the cruise component, according to customer demand and market opportunity. We are experts in exclusive tailormade cruise holidays v Speed To Market – Due to our vast range of marketing channels we are able to offer a quick route to market and generate a fast sales response. From our tailormade team’s expert knowledge in creating bespoke packages to our in-house marketing team, we are able to switch on activity within days or even hours to advertise a new promotion
Marketing & UK Sales, Cunard Line
Director, Daily Mail/Metro Media
HERE’S WHAT OUR STAFF HAVE TO SAY ABOUT THEIR EXPERIENCES WITH ROL CRUISE… I’ve worked for ROL Cruise for 14 years and I honestly can’t see myself working anywhere
WHY WORK FOR ROL CRUISE?
else. During my career I’ve had opportunities to progress within an ever-changing company that I love and where hard work really is rewarded. Often, friends and family will say ‘you really do have an amazing job’ and I couldn’t agree more, with opportunities to travel and the fantastic company incentives, I’m really proud to say I work for ROL Cruise. Poppy Ellis, Commercial Account Manager
The UK’s No.1 Independent Cruise Specialist
I have worked at ROL for 9 years now and still love coming to work every day. The training offered and taken, gave me the confidence to compete for the coveted title of CLIA Cruise Master and I am pleased to say that I was awarded the title in recognition of the training and knowledge I have gained in the cruise industry. This would not have been possible without the support of ROL and the platform they provided for me to achieve this level. Joanne Marsh, Customer Care Executive
I joined ROL Cruise just under a year ago and I wouldn’t look back. I was new to the cruising sector and ROL provided me with the tools and knowledge needed to succeed in my role. Every day is different and brings a new challenge, and I couldn’t thank my colleagues enough for the support provided. From my short time with the company, I have learnt so much, developed a passion for the cruise industry and have made some great memories. ROL is a fabulous company to work for and I look forward to what the future will bring. Grace Phillips, Customer Service Representative
ROL Cruise is the UK’s Official No.1 Independent Cruise Specialist, and for over 25 years we have been devoted to bringing exceptional cruise holidays to our faithful customers. So much goes in to crafting a customer’s dream holiday and our highlyskilled team of over 100 staff pride themselves on doing so with excellence; from nurturing long-established relationships with our travel partners and creating engaging marketing pieces, to supporting customers with our 5★ service from the moment they contact us to the moment they arrive home from their holiday. It goes without saying that the past year has not been kind to the travel industry. Fortunately, the support of our passionate staff, loyal customers and trusted travel partners has not only seen ROL Cruise make it through the pandemic, but come out the other side more resilient than ever. Our ability to adapt and achieve is something that we are exceptionally proud of, and we know that to thrive in a world that is constantly evolving, we have to grow and change with it. The travel industry is positively brimming with opportunities, and we are delighted to be in a position to offer you the chance to begin your travel journey with us here at ROL Cruise. Our staff don’t simply work for us, they are us – and if you are inspired by travel, relish a challenge and are keen to push for success, then we would love to have you on board too.
If you would like to join a diverse, passionate and driven team in any of the following areas: Client Services, Finance and Admin, Commercial and Marketing, Sales and Retention then we could have the career for you. 15533
To enquire, please contact us on 01206 719125 or email us at Sarah.Sperring@rolcruise.co.uk
Find out what makes ROL Cruise unique...