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EnsurePass 220-1002 CompTIA A+ Certification Exam Core 2
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Vendor: CompTIA
Exam Code: 220-1002
Exam Name: CompTIA A+ Certification Exam: Core 2
Version: 13.02
Q & As: 94
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QUESTION 1 Which of the following technologies is used by malicious employees to obtain user passwords?
A. Main-in-the-middle B. Phishing C. Tailgating D. Shoulder surfing
Correct Answer: D
QUESTION 2 With which of the following types is a man-in-the-middle attack associated?
A. Brute force B. Spoofing C. DDoS D. Zero-day
Correct Answer: B
QUESTION 3 A user contacts a technician to troubleshoot server errors. The user explains that some files will not open onthe server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log. Which of the following should the technician replace to prevent these issues in the future?
A. System memory B. Surge protector C. Hard drives D. Battery backup
Correct Answer: D
QUESTION 4 An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actionsshould the user take?
A. Update antivirus definitions B. Install anti-malware software C. Enable the pop-up blocker D. Reboot the PC
Correct Answer: B
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QUESTION 5 A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?
A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode D. Send a test email, open a command prompt to check the file system, and empty the browser cache
Correct Answer: B
QUESTION 6 Anetwork administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an organization. The administrator has documented the purpose of the change, scoped the change, and completed a comprehensive risk analysis. Which of the following is an important part of the change request process for which the administrator still must plan?
A. Inform management regarding the anticipated amount of downtime B. Document a backout plan to roll back changes to the router C. Configure a redundant data path to eliminate downtime D. Make the downtime window larger than actually anticipated
Correct Answer: B
QUESTION 7 A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panelutilities should the technician use?
A. System B. Display C. Folder Options D. Indexing Options
Correct Answer: C
QUESTION 8 A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?
A. Open license B. Personal license C. Corporate license D. Enterprise license
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Correct Answer: A
QUESTION 9 In which of the following file extension types would a user expect to see the command. "net use T:\ \server\files'?
A. .bat B. .vbs C. .js D. .py
Correct Answer: A
QUESTION 10 A security team is auditing a company's network logs and notices that a USB drive was previously inserted into several of the servers. Many login attempts were then successfully performed using common login information. Which of the following actions should be taken to close the vulnerability? (Select two.)
A. Disable guest account B. Remove admin permissions C. Modify AutoRun settings D. Change default credentials E. Run OS security updates F. Install a software firewall
Correct Answer: AC
QUESTION 11 A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locallyattached devices, such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the issue?
A. Roll back updates B. Disable the Windows Update service C. Check for updates D. Restore hidden updates
Correct Answer: A
QUESTION 12 Which of the following is the maximum RAM limit of a Windows 32-bit version?
A. no limit B. 4GB C. 8GB D. D.32GB
Correct Answer: B
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QUESTION 13 A user's phone contains customer's PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?
A. Fingerprint lock B. Passcode lock C. Swipe lock D. PIN lock
Correct Answer: A
QUESTION 14 After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only. When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy?
A. grupdate B. diskpart C. gpresult D. net use
Correct Answer: A
QUESTION 15 Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take dailybackups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if needed?
A. Frequently restore the servers from backup files and test them B. Configure the backups to restore to virtual machines for quick recovery C. Set up scripts that automatically rerun failed backup jobs D. Set up alerts to let administrators know when backups fail E. Store copies of the backups off-side in a secure datacenter
Correct Answer: D
QUESTION 16 An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?
A. Untrusted software B. Outdatedantivirus C. MDM policies D. Inactive VPNs
Correct Answer: D
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QUESTION 17 Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are allworking. The technician runs internal diagnostics on the PC, but the hard drive is nor recognized. Which of the following messages will be displayed?
A. NTLDR not found B. No boot device available C. Operating system not found D. BIOS ROM checksum error
Correct Answer: B
QUESTION 18 Which of the following threats uses personalized information in an attempt at obtaining information?
A. Whaling B. Impersonation C. C.Spoofing D. Spear phishing
Correct Answer: D
QUESTION 19 A technician is recycling PCs to be reused by a middle school. Which of the following methods is MOST appropriate for ensuring data hasbeen removed from the PCs?
A. Standard formatting B. HD drilling C. Low-level formatting D. HD partitioning
Correct Answer: C
QUESTION 20 A technician is working on a user's workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet. Which of the following types of infection does the user MOST likely have?
A. Rootkit B. Keylogger C. Trojan D. Ransomware
Correct Answer: A
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QUESTION 21 A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?
A. Default SSID B. MAC filtering C. Power levels D. Content filtering E. Firewall
Correct Answer: C
QUESTION 22 A user's computer is displaying a blackscreen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?
A. Reboot into safe mode and roll back the updates B. Repair the Windows Registry C. Configure boot options in the BIOS D. Disable Windows services and applications
Correct Answer: A
QUESTION 23 Joe, an end user, has been prompted to provide his username and password to access the payroll system. Which of the followingauthentication methods is being requested?
A. Single-factor B. Multifactor C. RADIUS D. TACACS
Correct Answer: A
QUESTION 24 A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some runningapplications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?
A. Task Manager B. MSTSC C. MSConfig D. PerfMon
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Correct Answer: A
QUESTION 25 Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
A. 2GB B. 4GB C. 8GB D. 16GB
Correct Answer: B
QUESTION 26 A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)
A. Backup testing B. Cloud storage C. Local storage backups D. Data recovery E. Hot site F. Waterproof devices
Correct Answer: BE
QUESTION 27 A Windows user is attempting to install a local printer and is unsuccessful on permissions. Which of the following user types BEST describes this user?
A. Guest B. Power User C. Administrator D. Standard User
Correct Answer: A
QUESTION 28 An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Select two.)
A. Change the default access port B. Enforce password complexity C. Put the terminal server into the router's DMZ D. Disable logon time restrictions E. Block allunused ports on the LAN smart switch
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F. Use the local client certificate for server authenticationCorrect Answer: CE
QUESTION 29 A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail. Which of the following is the FIRST option to check?
A. Visit the Microsoft Update website to see if there is an issue with a specific update B. Look up the error number associated with the failed update C. Look at the system Event Viewer to find more information on the failure D. Download the failed update to install manually
Correct Answer: B
QUESTION 30 A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?
A. Guest B. Administrator C. Power User D. Remote Desktop User
Correct Answer: A
QUESTION 31 An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?
A. Phishing B. Spear phishing C. Dumpster diving D. Impersonation
Correct Answer: C
QUESTION 32 A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to beaddressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage. Which of the following would the project team MOST likely add tothe SOW?
A. Risk analysis
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B. Plan to change C. C.Backout plan D. Change board approvals
Correct Answer: C
QUESTION 33 A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?
A. Time Machine B. Snapshot C. System Restore D. Boot Camp
Correct Answer: A
QUESTION 34 A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user's computer and identifies theproblem. Which of the following should the technician do NEXT?
A. Reboot the computer B. Restart the network services C. Roll back the device drivers D. Rebuild the Windows profiles
Correct Answer: B
QUESTION 35 A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?
A. Image deployment B. B.Multibootconfiguration C. In-place upgrade D. System repair
Correct Answer: A
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