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Vendor: CompTIA Exam Code: 220-902 Exam Name: CompTIA A+ 220-902 Certification Exam Version: 13.03 Q & As: 1268

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QUESTION 1 A technician contacts the network administrator to request a list of all static IP addresses in the building. Which of the following server roles would the technician MOST likely review to find that information?

A. B. C. D.

DHCP server DNS server File server Proxy server

Correct Answer: A

QUESTION 2 A user recently purchased a video card for gaming purposes. The user installed the appropriate drivers and validated they work using vendor-supplied test tools. However, while gaming, the speed of the case fans increases, the entire system locks up, and the user must hard boot to restart the computer. Which of the following is the MOST likely cause of this issue?

A. B. C. D.

Unsupported operating system Unacceptable CPU type and speed Insufficient airflow and cooling Inadequate video RAM amount

Correct Answer: C

QUESTION 3 An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST? A. B. C. D.

Proper lighting Paper levels Physical obstructions Printer share name

Correct Answer: C

QUESTION 4 A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?

A. B. C. D.

Press F8 when prompted Hit the refresh button to force a re-detect Enable PATA in the BIOS Select load driver

Correct Answer: D

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QUESTION 5 A user leaves the workstation frequently and does not want sensitive material to be accessed. In addition, the user does not want to turn off the computer every time in the evening. Which of the following is the BEST solution for securing the workstation?

A. B. C. D.

Set a strong password that requires a renewal every 30 days.

Run a screensaver after one minute of nonuse and fingerprint lock for afterhours.

Apply a screen lock after five minutes of nonuse and login time restrictions for afterhours.

Require a password and fingerprint lock afterhours.

Correct Answer: C

QUESTION 6 A user's email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST solve the issue?

A. B. C. D.

Change the user's email password.

Enable spam filtering on the email account.

Change the email account from POP to IMAP. Disable the user's email account.

Correct Answer: A

QUESTION 7 A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?

A. Run System Restore, update antivirus program, and run an antivirus scan.

B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.

C. Remove all temporary files, turn off System Restore, update and run an antivirus scan.

D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.

Correct Answer: C

QUESTION 8 A technician gets a call from a customer stating that their computer will not boot. They are getting the following error "invalid system disk". Which of the following should the technician check FIRST? A. B. C. D.

Verify the operating system is installed correctly.

Verify that all removable drives are empty.

Verify Boot.ini is on the hard drive.

Verify the computer will boot into safe mode.

Correct Answer: B

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QUESTION 9 A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform?

A. B. C. D.

Partition the hard drive in Extended format.

Use Windows Update to download the appropriate driver.

Enable Multiboot in the BIOS. Convert the file system to NTFS.

Correct Answer: D

QUESTION 10 A user, Ann, receives a phone call from the company's mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time. Which of the following types of attack has the user experienced?

A. B. C. D.

Virus infection Man-in-the-middle attack Phishing attack Malware infection

Correct Answer: A

QUESTION 11 The system administrator is tasked with installing Windows to 100 computers over the network.

The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this?

A. B. C. D.

Windows Deployment Services Remote Installation Services System Preparation Tool Unattended installation

Correct Answer: C

QUESTION 12 A technician is configuring a new Windows computer for a home office. Which of the following steps should the technician take to secure the workstation? (Select TWO).

A. B. C. D. E. F.

Rename default accounts Disable Windows Update Configure single sign-on Run gpupdate tool Disable guest account Disable Action Center pop-ups

Correct Answer: AE

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QUESTION 13 A support technician is using virtualization software on a Windows 7 Enterprise PC to test Windows 8.1 Enterprise for a future deployment. When operating the Windows 8.1 VM, performing tasks in the host operating system becomes considerably slower. Which of the following options may improve performance in the host operating system? (Select TWO).

A. B. C. D. E. F.

Install more physical memory.

Increase the size of the virtual hard drive.

Install a different hypervisor.

Reduce physical memory allocated to the VM. Clear temporary files in the VM. Install additional physical hard drives.

Correct Answer: AD

QUESTION 14 A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?

A. B. C. D.

Communicate status with customer and ensure successful call transfer Remain on the line until the issue is resolved Inform the customer that the issue cannot be resolved at this level Tell customer that patience will be needed

Correct Answer: A

QUESTION 15 A technician is navigating through a Windows OS via command prompt. The technician needs to display the content of a folder. Which of the following is the BEST option for accomplishing this task?

A. B. C. D.

dir ls rd cmd

Correct Answer: A

QUESTION 16 A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop. Which of the following procedures would accomplish this?

A. B. C. D.

Virtual RAID configuration Quick format New partition Full format

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QUESTION 17 Which of the following explains why it is important to secure Personally Identifiable Information (PII)?

A. B. C. D.

So phishing attacks are not launched against employees of the organization.

So sensitive information, such as corporate passwords, is not stolen.

So man-in-the-middle attacks are not launched against the organization.

So sensitive information, such as social security numbers, is not stolen.

Correct Answer: D

QUESTION 18 After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?

A. B. C. D.

Power surges Overheating APIPA addressing RF interference

Correct Answer: B

QUESTION 19 A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?

A. B. C. D.

Disk Management FIXMBR MSCONFIG SFC

Correct Answer: C

QUESTION 20 A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann's email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk.

Which of the following has occurred?

A. B. C. D.

Social engineering Phishing Spear phishing Hijacking

Correct Answer: A

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QUESTION 21 A technician would like to remove the dust inside of a desktop computer. Which of the following should the technician use to MINIMIZE exposure to the dust while protecting internal hardware components? (Select TWO).

A. B. C. D. E. F.

Mask ESD mat ESD strap Antistatic bag Safety goggles Rubber gloves

Correct Answer: AE

QUESTION 22 An unauthorized user observing system security procedures is known as: A. B. C. D.

a worm. shoulder surfing. phishing. spyware.

Correct Answer: B

QUESTION 23 A technician is installing a wireless network and wants to limit the signal available outside the building. Which of the following would help accomplish this?

A. B. C. D.

Place directional antennas Use omni-directional antennas Enable MAC filtering Disable SSID broadcast

Correct Answer: A

QUESTION 24 Which of the following is the FASTEST way for a user to synchronize data between an iPhone and a work PC? A. B. C. D.

Transfer data via WiFi Direct to the user's laptop.

Use Bluetooth to share data from the phone.

Connect the iPhone's USB cable and use iTunes.

Copy the data from the phone to a MicroSD card.

Correct Answer: C

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QUESTION 25 After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem?

A. B. C. D.

Replace the RAID controller and boot.

Reinsert the drive and boot.

Plug the drive back in, the system will resume automatically.

Remove all drives and rebuild the array.

Correct Answer: B

QUESTION 26 A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined that it is not a carrier issue. Which of the following should the technician perform FIRST? A. B. C. D.

Verify data connectivity Reformat the MicroSD card Replace the SIM card Perform a soft restore

Correct Answer: A

QUESTION 27 How would a technician install Windows OS on a MAC OS computer without using third- party software?

A. B. C. D.

Terminal Boot Disk Disk Utility Boot Camp

Correct Answer: D

QUESTION 28 A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate information on it that has been published on the Internet. Which of the following is the FIRST step in implementing a best practice security policy?

A. B. C. D. E.

Require biometric identification to log into the laptop.

Require multifactor authentication to log into laptop.

Require laptop hard drives to be encrypted.

Require users to change their password at frequent intervals.

Require users to have strong passwords.

Correct Answer: C

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QUESTION 29 A user's smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue?

A. B. C. D.

Reset to the smartphone to factory default.

Uninstall any unused apps.

Close all running apps.

Charge the smartphone.

Correct Answer: C

QUESTION 30 A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices?

A. B. C. D.

IMAP S/MIME POP3 SMTP

Correct Answer: A

QUESTION 31 A user needs their email set up on their iOS device. The email needs to synchronize all changes made with the server and the PC. Which of the following would the technician use to accomplish this?

A. B. C. D.

IMAP SMTP SMNP POP3

Correct Answer: A

QUESTION 32 A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT? A. B. C. D.

Document findings, actions, and outcomes Escalate problem to a senior technician Re-establish new theory of probable cause Perform a full system backup

Correct Answer: A

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QUESTION 33 A technician is attempting to manually migrate a user's profile from one Windows PC to another.

Files in the user's My Documents folder cannot be copied. Some files in question have green letters in the filenames. Which of the following file systems is causing this to occur?

A. B. C. D.

exFAT COMPRESSED EFS NTFS

Correct Answer: C

QUESTION 34 A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand?

A. B. C. D.

The parent folder has explicit Allow rights set for this user.

The parent folder has explicit Deny rights set for this user.

The user forgot to share the parent folder and only shared the specific file.

The parent folder likely has the "archive" attribute enabled.

Correct Answer: B

QUESTION 35 Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again.

Which of the following is the BEST action to troubleshoot this problem?

A. B. C. D.

Check running apps Reset to factory default Disable cloud syncing Replace the device's battery

Correct Answer: A

QUESTION 36 A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity.

One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in use?

A. B. C. D.

RAID 0 RAID 1 RAID 5 RAID 10

Correct Answer: A

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QUESTION 37 A technician is setting up automatic login to desktop for a non-domain Windows XP system.

Which of the following administrative tools would accomplish this?

A. B. C. D.

User Accounts Network and Sharing Center Task Manager System Configuration

Correct Answer: A

QUESTION 38 A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exists. Which of the following is the BEST step the user can take to fix this problem?

A. B. C. D.

Perform a force stop Reset to factory default Upgrade to a larger battery Close running apps

Correct Answer: B

QUESTION 39 A user has plugged in a mobile phone to a PC and received a message that the driver was not successfully installed. Which of the following system tools should be used to troubleshoot this error?

A. B. C. D.

Device Manager Component Services Windows Memory Diagnostics Data Sources

Correct Answer: A

QUESTION 40 A user's CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?

A. B. C. D.

The video card display driver The CRT power cable The video cable The CRT On Screen Display (OSD)

Correct Answer: C

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