Embracing diversity: Rooftop’s commitment to inclusive support
We pride ourselves on fostering an inclusive and supportive environment for everyone, regardless of their background or identity so that they feel valued and supported.
Our commitment extends to our LGBTQ+ (lesbian, gay, bisexual, transgender, queer, and more), and neurodivergent customers. We ensure they have a voice and receive understanding, respect and support from our services.
Creating an inclusive environment
We understand that LGBTQ+ and neurodivergent individuals and their families often face challenges and discrimination. They need compassionate support.
At Rooftop, we have implemented policies to prevent discrimination and ensure that all customers are treated with dignity and respect.
We ensure that our colleagues are trained to better understand and engage with Equality, Diversity and Inclusion (EDI) and that we have a caring, transparent and inclusive culture that empowers people to be at their best.
We also provide aids and adaptations that help customers with disabilities live safely and independently in their homes. By making appropriate changes to their house and immediate surroundings, we can help make their homes more comfortable.
We need your voice
We are continually looking to improve our services and we need your help. We’re looking to recruit customers to join our new experience group. The group will provide invaluable feedback and insights, helping us improve our support for LGBTQ+ and neurodivergent individuals. Your experience and perspectives are crucial in shaping our future initiatives and ensuring we meet the diverse needs of our community.
If you are passionate about making a positive impact and want to contribute to a more inclusive and supportive housing environment, please join our experience group. Together, we can build a community where everyone feels at home.
What’s involved
There will be four meetings a year, but you don’t have to attend all four meetings. The meetings will be held online, so you won’t need to travel. The first meeting will take place in September. As a token of thanks, customers who join the group will receive a £20 gift card for taking part.
Please get in touch with us on 01386 420 800 or email enquiries@rooftopgroup.org.
Are you a member of the LGBTQ+ community?
Rainbow Roofs is a multi-agency customer/tenantled group for members of the LGBT+ community who live in social housing across England’s Northwest region. Created in 2020, Rainbow Roofs offers support and a sense of community to LGBT+ social housing tenants. Contact: rainbowroofs1@outlook.com or you can follow them on social media.
Introducing New Tenant Satisfaction Measures
The Regulator of Social Housing has introduced new Tenant Satisfaction Measures (TSMs) to assess how well social housing landlords are doing at providing good quality homes and services. These measures are important because they allow us to gather valuable feedback directly from you through Tenant Perception surveys. Understanding your experiences helps us to identify our strengths and areas for improvement.
We collect your opinions regularly through surveys (by telephone, email and text message). The TSMs measure our performance in several key areas, including repairs and maintenance, building safety, neighbourhood management, communication entailing respectful and helpful engagement, and your overall satisfaction with Rooftop.
We want to express our sincere appreciation to everyone who has participated or will participate in the survey. Your input is not just important; it's essential. It shapes the services we provide and ensures that they effectively meet your needs.
TSM MEASURE
TP01: Overall Satisfaction
RP01: Proportion of homes that do not meet Decent Homes Standard
RP02: Non-emergency repairs completed within target timescale
RP02: Emergency repairs completed within target timescale
TP02: Satisfaction with repairs (if repair carried out by Rooftop in the last 12 months)
TP03: Satisfaction with time taken to complete most recent repair (if repair carried out by Rooftop in the last 12 months)
TP04: Satisfaction that the home is well maintained
BS01: Gas safety checks; BS02: Fire safety checks
BS03: Asbestos safety checks; BS04: Water (legionella) safety checks; BS05: Lift safety checks
TP05: Satisfaction that the home is safe
Rooftop has appointed an independent market research company, called Pexel Research Services, to complete TSM surveys on its behalf over the phone. Pexel is accredited to an international quality standard for market research and abides by the Market Research Society Code of Conduct. All calls are recorded and sampled for quality checks.
A random selection of customers will be phoned between 19 August 2024 and 31 March 2025. If you are selected to take part in the survey, you will be called from the following dedicated phone number: 020 4538 9096.
You may go to our website www.rooftopgroup.org for more information.
Supporting Gypsy, Roma, and Traveller communities with new development in Coventry
We’re proud to announce the development of a new 12-pitch site –Rosamund Close in Coventry. This initiative is part of Rooftop’s ongoing commitment to supporting Gypsy, Roma, and Traveller (GRT) communities by providing housing and comprehensive services that foster inclusive, thriving communities.
Rosamund Close on Siskin Drive is a significant collaboration with Coventry City Council. Thanks to funding support from Homes England and Coventry City Council, Rooftop has transformed a derelict traveller site into a new site with 12 pitches.
Each pitch includes a parking area for two vehicles, a day room with a kitchen, bathroom and utility design, and a back garden with a shed. There’s also a shared play area for children. We expect to welcome GRT communities to the new site by the end of 2024.
A new 12-pitch site in Rosamund Close on Siskin Drive in Coventry.
Photo credit: Speller Metcalfe
Improving accessibility on the Rooftop website
Do you know that our website can translate its content into over 100 languages, read the text aloud, and convert words into a picture dictionary?
If you don’t already know, our website has a fantastic accessibility tool called ReachDeck. This tool allows you to access our content in a way that suits you best, for free. Whether you use a Smartphone, Tablet, PC or Mac to view the website, ReachDeck provides speech and reading support tools.
Click on the orange accessibility button that appears in the bottom left area of the website to launch the toolbar (as shown in image below), then click any text to hear it read aloud, or use other functions like translator, simplifier or text magnification.
Community highlights
ArmedForcesDay2024
We are proud to support those who serve or have served in the Armed Forces, and their families, by working on a local project to provide veterans with homes in Norton. On 24 June, we attended our Norton homes to support Wychavon District Council as they resigned their Armed Forces Covenant.
To welcome our Ukrainian neighbours to Evesham, we organised a day filled with joy and fun activities. We celebrated Easter traditions together as a community at Evesham Town Hall.
CommunityEaster Celebrations
We supported Stop Loan Shark Week this year by visiting various areas in Evesham to raise awareness about fighting illegal money lending. Have you spotted “Sid” and snapped a selfie?
“Sid” the Loan Shark in Evesham