INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Formação Modular Língua Inglesa - Atendimento
MANUAL
In a clothes shop
In a restaurant
In a hotel Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Índice Índice ........................................................................................................................ 2 Greetings .................................................................................................................. 3 Introducing yourself ................................................................................................. 4 Meeting people for the first time ...........................................................................
5
The English Alphabet...............................................................................................
6
Personal pronouns..................................................................................................
7
Possessive pronouns................................................................................................. 8 Verb TO BE...............................................................................................................
9
Simple present ......................................................................................................... 11 Jobs and Workplaces ............................................................................................... 13 Clothes and Accessories ........................................................................................... 17 Consumerism ........................................................................................................... 19 Sizes - comparison chart........................................................................................... 21 Shopping for clothes ................................................................................................ 22 Restaurant service ................................................................................................... 25 Eating in restaurants ............................................................................................... 26 Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Checking into a Hotel ............................................................................................... 30 Bibliografia .............................................................................................................. 33
GREETINGS 1. Match the greetings to the pictures.
1. Good morning!
2. Good afternoon!
3. Good evening!
4. Good night!
HOW ARE YOU? I’m great!
I’m fine, thanks!
Formadora Andrea Matos
I’m not very well!
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
INTRODUCING YOURSELF
1. Complete the conversations. Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Hello,
Ryan Gaskell.
Pleased to
you, Ryan.
Nice to meet
, too, Jordan.
H
. M_
P
to m
N
name’s Jordan Morris.
name’s Mike. you, Mike. I’
to meet y
What’s y My s
Irena Larsen.
too, Irena. surname?
is Hall.
MEETING PEOPLE FOR THE FIRST TIME There are two different ways of meeting people for the first time: INFORMAL A: Hi! This is Peter. B: Hi, Peter. I'm Maja. C: Nice to meet you, Maja FORMAL A: Good morning. My name is Peter Brown. What's your name? B: I'm Paul Jones. A: How do you do, Mr. Brown. B: How do you do.
1. GAP FILL Fill in the gaps with the proper form. Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
A: Hi! My name B: I
Tina. What
your name?
Marko. A: How you do?
B: Nice to
you Tina.
A: Hello! How B: Fine,
you Tone? .
A: Good B: I
. I'd like to speak to Mr. Jones. ____Mr. Jones. And who
A: I'm
Koritnik.
B: How do you A: How do
____ you?
, Mr. Koritnik? do.
ENGLISH ALPHABET
Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
B. Complete the dialogue. A: What’s your name, please? B: A: Can you spell it? B: _ _ _ _ _ _ _ _ _ _ _
PERSONAL PRONOUNS (SUBJECT)
Singular: I - eu you - tu he - ele she - ela
Plural: we - nós you - vós they - eles/elas
it - ele/ela (coisas/ animais)
1. Replace the underlined words with the correct Personal Pronouns (subject). 1. Peter is a student. Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
___________________________________________________________________ 2. Peter and I are friends. ___________________________________________________________________ 3.
Sally is a teacher.
___________________________________________________________________ 4. Sally and Peter aren’t secretaries. ___________________________________________________________________ 5. My cat is black. ___________________________________________________________________ 7. Steven and you are very hard-working. ___________________________________________________________________ 8. Adventure films are my favourite kind of films. ____________________________________________________________________
POSSESSIVE PRONOUNS Personal Pronouns (subject)
Possessive Determiners
Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
I
my
you
your
he
his
she
her
it
its
we
our
you
your
they
their
1. Fill in the gaps with the appropriate possessive determiner. 1.
I am late for
class.
2.
She lives with
3.
They are
4.
We eat
5.
The film has
6.
He does
homework every day.
7.
You are
own employer.
parents. own bosses. breakfast at 8 every day. own soundtrack.
8. Jane and Brad grow ___________ own vegetables.
VERB TO BE (SIMPLE PRESENT) Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Affirmative Long Form
Interrogative
Negative
Short Form
Long Form
Short Form
I am
I’m
Am I?
I am not
I’m not
You are
You’re
Are you?
You are not
You aren’t
He is
He’s
Is he?
He is not
He isn’t
She is
She’s
Is she?
She is not
She isn’t
It is
It’s
Is it?
It is not
It isn’t
We are
We’re
Are we?
We are not
We aren’t
You are
You’re
Are you?
You are not
You aren’t
They are
They’re
Are they?
They are not
They aren’t
1. Fill in the blanks with the right forms of the verb TO BE. a. Who
you?
b. My name
Sally.
c. What d. How old e. I f. She
your name? they? Portuguese. a teacher.
2. Fill in the blanks with the negative form of the verb TO BE. a. He’s Mark. He
John.
b. Her surname’s Brown. Her surname c. They’re Jack and Peter. They
White. Paul and Mary.
Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
d. I’m Charles Rider. I
Charles Rider.
e. You’re a student. You
a teacher.
3. Write the short forms. a. He is John Porter.
_
b. It is not Sunday today. c. His name is John Smith. _ d. They are not Peter and Susan. e. Who is she?
_
_
f. We are in the classroom. ________________________________________________________
4. Make short forms long. My name's Vida.
________________________________
His name's Tine.
_________________________________
You aren't Tanja.
________________________________
He isn't Janez.
_______________________________
They're happy. _________________________________________________________________ They aren't Smith.
_______________________________
Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Affirmative
Interrogative
Negative
I play
Do I play?
I don’t play
you play
Do you play?
you don’t play
he/she/it plays
Does he/ she/ it play?
he/ she/ it doesn’t play
we play
Do we play?
we don’t play
you play
Do you play?
you don’t play
they play
Do they play?
they don’t play
We use this tense for: habitual actions: We usually go to different places in Britain. permanent situations: Alex lives in Brighton. programmes or timetables: The film starts at nine o’clock. general truths or natural laws: The Earth goes round the Sun.
Time expressions used with the simple present: every day/ week/ month/ summer/…; usually; often; seldom; never; always; occasionally; sometimes; generally; normally. 1. Fill in the blanks with the Simple Present. a) He
(build) good houses.
b) She
(see) the church from here. Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
c) They always _____________ (play) the piano in the evening. d) She
_______________(not speak) to them in French.
e) I _____________ (like) them very much. f) Susan ____________(be) a travel agent. g) They
_____________(not live) in Chicago.
h) Carol i)
He
j)
What time
k)
(want) to go to the pictures. (not understand) you. (the boys/ wake up)? (Mary/ know) how to operate a computer?
l) We always _____________(make) mistakes.
2. Rewrite the following sentences in the affirmative, negative and/ or interrogative. a) Sally usually stays in that hotel. Interrogative Negative b) They aren’t hotel managers. Interrogative Affirmative c) Are there many people staying at the hotel? Negative Affirmative d) They do their work with pleasure. Interrogative Negative e) Peter doesn’t go on holiday every summer. Interrogative Affirmative Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
f) Is she British? Negative Affirmative -
g) Peter and Mary like large rooms with an ocean view. Interrogative Negative -
_____________________________________________________________
___________________________________________________________________
JOBS AND WORKPLACES This is how you ask and answer about job/ occupation. What’s your job/ occupation? What do you do?
I’m a hairdresser. I’m unemployed./ I haven’t got a job.
What’s his/ her job?
He’s a travel agent. She’s a doctor.
What are their jobs?
They’re teachers.
A. Match the jobs to the pictures.
_________________
___________________
_____________________
Formadora Andrea Matos
____________________
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
_______________
_______________
________________
________________
_________________
________________
_________________
________________
_______________
________________
_______________
________________
Greengrocer
Florist
Accountant
Shop assistant
Manager
Housekeeper
Butcher
Grocer
Cashier
Tailor
Delivery person
Waiter
Baker
Secretary
Hairdresser
Fishmonger
B. Write sentences describing jobs as in the example. 1. An accountant does the company’s accountancy. 2.
__________________________________________________________________________
3.
__________________________________________________________________________
4.
__________________________________________________________________________
5.
__________________________________________________________________________
6.
__________________________________________________________________________ Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
7.
__________________________________________________________________________
8.
__________________________________________________________________________
9.
__________________________________________________________________________
10.
__________________________________________________________________________
11.
__________________________________________________________________________
12.
__________________________________________________________________________
13.
__________________________________________________________________________
14.
__________________________________________________________________________
C. Match the pictures to the words below.
____________________
_____________________
_____________________
Formadora Andrea Matos
____________________
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
_______________
__________________
___________________
_______________
_________________
__________________
_______________
________________
_________________
__________________
Jewellery
Supermarket
Stationery
Grocery
Newsagent
Pet shop
Butcher's
Florist
Boutique
Toy shop
Pharmacy
Shoe shop
Bakery
Bookshop
D. Write sentences as in the example. 1. A jewellery sells jewells. 2.
__________________________________________________________________________
3.
__________________________________________________________________________ Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
4.
__________________________________________________________________________
5.
__________________________________________________________________________
6.
__________________________________________________________________________
7.
__________________________________________________________________________
8.
__________________________________________________________________________
9.
__________________________________________________________________________
10.
__________________________________________________________________________
11.
__________________________________________________________________________
12.
__________________________________________________________________________
13.
__________________________________________________________________________
14.
__________________________________________________________________________
CLOTHES AND ACCESSORIES 1. Match the words to the pictures.
__________________
______________
_______________
Formadora Andrea Matos
_________________
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
__________________
______________
_______________
_________________
__________________
______________
_______________
_________________
__________________
______________
_______________
_________________
__________________
______________
_______________
_________________
__________________
_________________
________________
Formadora Andrea Matos
_________________
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
__________________
_________________
________________
_________________
1. belt
6. Dress
11. jeans
16. shirt
21. socks
25. t-shirt
2. blouse
7. earrings
12. necklace
17. shoes
22. suit
26. trainers
3. boots
8. Gloves
13. pullover
18. shorts
23. tie
27. trousers
4. cap
9. hat
14. sandals
19. skirt
24. top
28. vest
5. sweater
10. jacket
15. scarf
20. flip flop
2. What are you wearing today? _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ ___________________________________________________________
CONSUMERISM "Material Girl" By Madonna
Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Some boys kiss me, some boys hug me I think they're bad/ O.K. If they don't give me proper credit/ money I just walk away They can ask/ beg and they can plead But they can't see the light, that's right 'Cause the boy with the cold hard cash Is always Mister Right, 'cause we are Living in a material world/ planet And I am a material girl You know that we are living in a material world And I am a material girl Some boys romance, some boys slow sing/ dance That's all right with me If they can't raise my interest after/ then I Have to let them be Some boys try and some boys lie but/ and I don't let them play Only boys who save their pennies Make my rainy day, 'cause they are Living in a material world And I am a material girl You know that we are living in a material world And I am a material girl Living in a material world (material) Living in a material world. Boys may come and boys may go/ leave And that's all right you see Experience has made me poor/ rich And now they're after me, 'cause everybody's Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Living in a material world And I am a material girl You know that we are living in a material world And I am a material girl A material, a material, a material, a material world Living in a material world (material) Living in a material world.
A. Are you a materialistic person? _______________________________________________________________________________________ _________________________________________________________________________ B. What is the song about? _______________________________________________________________________________________ _________________________________________________________________________ C. Match the words on the left with suitable opposites. 1. 2. 3. 4. 5. 6. 7. 8.
proper see the light always all right with save rainy material rich
a. never b. spend c. sunny d. spiritual e. improper f. poor g. fail to understand h. unacceptable to
D. Find in the poem synonyms for the following phrases: 1. embrace 2. leave
3. beg 4. money Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
SIZES Men, women and children clothes and shoes comparison Children's Clothing US
Women's Clothing.
3 4 5 6 Men's Shirts. 7
Men's Clothing.
3-4 4-5 6-7 7-8 8-9
US US/UK
UK Metric cm
91 97 102 107 112
14½ 15 15½ 16 16½ 17 17½ 1
37 38 39.5 41 42 43 44
Metric cm
US/UK
Metric cm
US
UK
Euro
US/UK
Euro
Metric cm
6 8 10 12 14 16 18 20
8 10 12 14 16 18 20 22
34 36 38 40 42 44 46 48
36 38 40 42 44 1 1 1
46 48 50 52 54
US
UK
Euro
US/UK
Euro
Women's Shoes.
UK
Men's Shoes.
Men's Sweaters.
US
UK
Euro
US
UK
Euro
US
UK
Euro
5½ 6 6½ 7 7½ 8
3½ 4 4½ 5 5½ 6
37 37.5 38 38.5 39 39.5
8 8½ 9 9½ 10 1
7½ 8 8½ 9 9½
40 42 43 44 45
small medium large X large 1 1
34 36-38 40 42-44
44 46-48 50 52-54
US
UK
Euro
US
UK
Euro
US
UK
Euro
SHOPPING FOR CLOTHES Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
1. At a boutique Joanne
What lovely sweaters!
Shop Assistant
Can I help you?
Joanne
Yes. Can I have a look at those sweaters?
Shop Assistant
Yes, of course.
Joanne
They’re nice. Can I try a black one on?
Shop Assistant
Certainly. What size are you?
Joanne
Size 12, I think.
Shop Assistant
Then you want a medium. They come in small, medium and large. (Joanne tries on a sweater)
Joanne
It’s nice, but it’s a bit big. Can you give me a small size, please?
Shop Assistant
Certainly. Here you are.
Joanne
What do you think, Paul?
Paul
It suits you.
Joanne
I think I’ll have it. How much is it?
Shop Assistant
£19,95.
Joanne
Can I pay by American Express?
Shop Assistant
Yes, of course.
1.1. Answer these questions. a. What does Joanne want to buy? ______________________________________________________________________________________ b. What size is Joanne? ______________________________________________________________________________________ c. What does she try on? ______________________________________________________________________________________ d. How much is the sweater? _______________________________________________________________________________________________ e. How does she pay for it? Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
______________________________________________________________________________________________ LANGUAGE FOCUS What a
What
Lovely
sweater!
Smart
hat!
Nice
sweaters!
Pretty
pants!
it?
Can I have a look at
them?
2. Use the language box to admire and to ask to look at the clothes: coat, trousers. _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________
3. Study this dialogue:
A: Can I try a sweater/ some jeans on? B: Certainly. What size are you? A: Size 12, I think. B: Here you are. This is/ These are size 12. A: It’s/ They’re nice, but it’s a bit small/ big/ tight. Can you give me a size 10/ 14?
Choose one item of clothing and build a similar dialogue. _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________
4. Do you like going shopping for clothes? ☺Yes, I love it!
It’s OK. Formadora Andrea Matos
x No, I hate it!
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
5. Suppose you are in a boutique and you want to buy some new clothes. Follow the examples and build
up a dialogue.
A:
Offer help
B:
Admire the jeans Ask to see a pair of jeans Ask to try the jeans on
A:
Ask your size.
B:
Say what size you are Comment on the jeans Ask for a different size
A:
Shop-assistant brings another pair of jeans
B:
Say you will buy the jeans Ask the price
A:
Answer about the price Ask how you would like to pay
B:
Say how you would like to play
Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
A:
Accept the payment
B:
Thank and leave the boutique
RESTAURANT SERVICE WAYS OF COOKING FOOD
a. Boil: in water, e.g. carrots b. Fry: in oil or butter above the heat, e.g. sausages c. Grill: under the heat, e.g. toast or meat d. Roast: in the oven using oil, e.g. meat e. Bake: in the oven without oil, e.g. cake NOTE: Food which is not cooked is raw.
COOKING STEAK If you have steak you can eat it rare (= cooked very quickly and still red); medium-rare (cooked a bit longer and just red in the middle); medium (cooked a bit more and just pink); or well-done (cooked even longer and not pink at all).
DESCRIBING FOOD TASTY: has lots of taste ≠ TASTELESS: BLAND: without a strong taste; neutral in flavor, e.g. boiled rice SWEET: lots of sugar; ≠ BITTER SALTY: lots of salt HOT/ SPICY: lots of spice, e.g. curry FRESH: recently produced, e.g. fresh bread; recently picked, e.g. fresh fruit TENDER: easy to cut; a positive word used to describe meat; ≠ TOUGH FATTY: meat with a lot of fat; ≠ LEAN FATTENING: food which makes you put on weight/ get fat, e.g. Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
biscuits
EATING IN RESTAURANTS In Britain you often have three COURSES: a STARTER (e.g. a soup), a MAIN COURSE (e.g. steak or chicken), and a DESSERT (e.g. strawberries or ice cream). You may also have an APERITIF (= a drink before the meal e.g. gin and tonic), and COFFEE after the meal. When pay the BILL (= the money for the meal; AmEng = CHECK), you sometimes also leave a TIP (=money) for the waiter if the SERVICE is not included in the price (10% is a normal tip.) If it is a popular restaurant, you may also need to BOOK (=RESERVE) a table IN ADVANCE (=before you go).
WELCOMING CUSTOMERS TO A RESTAURANT
B: Two customers, Paul and Lisa Martin, arrive at a restaurant. It’s 8.30 p.m. Read the four dialogues. (waiter=A, PAUL= B, LISA = C) Fill in the gaps with the words from the box. ₃ we’d like a table
₃
your table is ready
₃
can I have
₃
what name is it
₃
Do you have
₃ Would you like
₃
Here’s the menu
₃
can I help you
₃
so that’s
₃
I’m sorry, we’re fully booked
1. 0 Hello, 1. ___________________________? 1 Hi, yes, 2. ___________________________. A:3. ________________________ a reservation? C:No, we don’t. 2. A: 4. ________________________ at the moment. But we have a cancellation at 9.00. B:
At 9.00. Yes, that’s fine.
A:OK, 5. _______________________, please. B: Martin A: 6. __________________________ smoking or non-smoking? Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
C:Non-smoking, please. 3. A:Would you like a drink while you’re waiting? B: Yes, er... 7. ______________________ a beer, please? A:And for you? C:I’ll have a sparkling mineral water. A: OK, 8. ___________________ a beer and a water.
4. A:Excuse me, 9. ______________________. This way, please... Is this table alright for you? C:This is fine. A:10. ________________________, the specials are on the board. B:
Thank you.
2. Read the dialogues again. Underline the phrases that mean: 1. ... until your table is ready 2. have you booked? 3. come with me 4. someone has said they are not coming 5. dishes which are only available today
EXPLAINING THE MENU 1. Number these courses from a menu in the order you think they should be eaten or drunk. Dessert
Coffee
Main course
Starter
Salad
Cheese
2. Paul and Lisa Martin are at a restaurant. Look at the menu and label the sections with the headings in the
box. Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
₃ Desserts
₃ Main courses
₃ Vegetables/ salads
Formadora Andrea Matos
₃ Starters
₃ Drinks
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Menu
Garlic bread Green salad Grilled mushrooms Vegetable soup Onion rings Pasta salad Cornish pasty Chicken wings Meatballs
₤ ₤ ₤ ₤ ₤ ₤ ₤ ₤ ₤
Spaghetti Meatloaf Grilled chicken Lasagna Steak Lamb chops King prawns Frutti del Mare
₤ 6.00 ₤ 7.20 ₤ 7.50 ₤ 8.50 ₤ 8.90 ₤ 9.20 ₤ 9.90 ₤ 9.90
2.10 2.90 3.10 3.50 3.50 3.90 3.90 4.10 4.40
Formadora Andrea Matos
Apple pie Blackberry pie Pumpkin pie Chocolate cake Ice cream Fruit salad
₤ ₤ ₤ ₤ ₤ ₤
3.00 3.10 3.30 3.50 3.70 4.00
Mineral water Coke, Fanta, Sprite Juice (orange, blackberry) Tea Coffee Lager beer Ale beer Wine (glass) Wine (bottle)
₤ ₤ ₤ ₤ ₤ ₤ ₤ ₤ ₤
1.50 1.90 2.00 2.00 2.50 2.50 3.50 3.50 9.50
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
3.
Paul and Lisa are ready to order.
A
Are you ready to order?
B
Yes. Er... what’s butternut squash?
A
It’s a kind of vegetable. It’s a bit like courgette. It tastes quite sweet.
C
OK... and what is the tagliatelle alla cacciatora? Does it have any meat in it?
A C
Yes, it’s pasta with a sauce made with tomatoes, white wine, and pancetta. It’s delicious. Pancetta? What’s that?
A
It’s a kind of meat from Italy. It’s like ham.
C B
OK. I’ll start with the Caesar salad, then the salmon steak. And I’ll have the soup and the butternut squash risotto.
A Ok, Caesar salad and soup, then one salmon and one risotto. Would you like vegetables and a salad? B
I’d like a green salad.
C Yes, me too. A
So two green salads. And to drink?
C
Some wine...?
A
The house white is very good.
C
Fine. Can we have a bottle of the house white, please? And some sparkling water?
Read the dialogue again. Find two phrases to: a. Ask for something b. Explain a dish c. Recommend something
4. Think of two typical dishes from your country. Discuss how you would explain them to a customer. IT’S A KIND OF... IT’S MADE WITH... Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
IT’S A BIT LIKE...
CHECKING INTO A HOTEL 1. Read the dialogue and complete the questions with DO, DOES, IS or ARE. GUEST
HOTEL OWNER
Hello. 1. ___ _______ you speak English?
A little, yes.
2. ______ you have a double room for tonight?
Let me see... Yes, we do.
Good. How much 3. ____ it?
€40.
€40 per person or per room?
Per person.
4. ______ that include breakfast?
No. Breakfast is €10, per person.
OK. 5. _____ the bathroom en suite?
Sorry. What 6. _____ “en suite” mean?
It means that it has a private bathroom.
Ah, yes! That’s another €10 per person.
Right. 7. _____ it possible to see the room?
Yes. Come with me. Where 8. _____ you come from?
From England.
Really? 9. _____ you on holiday?
Yes. My husband. He’s in the car.
Ah, I see. Here’s the room.
OK. This is fine. Shall I pay now?
Yes, please. That’s €130, please.
Er... isn’t it €120?
Yes, and €10 for the car park.
Right. 10. ____ you accept credit cards?
No. Only cash.
OK. Here you are. What time’s breakfast?
From 8 to 9. My wife gets up early.
Oh. 11. ____ it possible to have it at 10?
Yes. For an extra €5.
Another €5! Per person?
Per person.
Oh, all right! Here you are!
And here is your key. Goodnight.
2. Look at these stages in the process of checking in a new guest. Number them in the order you think they might happen. a. Ask to see their passport. b. Welcome the guest. c. Give them their key. Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
d. Ask them to sign the check-in form. e. Wish them a nice stay. f. Ask if they have a reservation.
Mixed Up Conversation: At the Front Desk of a Hotel Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an F if the hotel receptionist is saying the line or a G if the guest is saying the line.
R = Receptionist
G = Guest
Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
______
(F) (G)
Would you prefer a single or a double?
______
(F) (G)
10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.
______
(F) (G)
And how about a restaurant?
______
(F) (G)
Great. What time does the restaurants close?
______
(F) (G)
It’s $145.00 a night. How many nights will you be staying?
______
(F) (G)
It’s D-A-V-I-E-S.
______
(F) (G)
I’d like a room, please?
______
(F) (G)
Great. I’ll pay with VISA then. What time is checkout?
______
(F) (G)
And how do you spell that, sir?
______
(F) (G)
So that’s D-A-V-I-E-S. How would you like to pay for the room?
______
(F) (G)
Do you take VISA?
______
(F) (G)
There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.
______
(F) (G)
Yes, we do. We take VISA, Mastercard, and American Express.
______
(F) (G)
A double, please. How much is that?
______
(F) (G)
Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?
______
(F) (G)
Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
______
(F) (G)
OK. One night comes to $145.00 plus tax. May I have your name please? Is there a pool here?
______
(F) (G)
Welcome to the Beachside Inn. How may I help you?
______
(F) (G)
They both close at 10:00 P.M.
______
(F) (G)
Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.
______
(F) (G)
Just tonight.
______
(F) (G)
It’s Davies. Robertson Davies.
Bibliografia - http://en.islcollective.com Formadora Andrea Matos
INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP CENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
- http://bogglesworldesl.com - http://www.vanda51pro.com - http://www.eslflow.com/ - Maria Emília Gonçalves, Sónia Faria, New Opportunities 1/2, Areal Editores
Formadora Andrea Matos