Routledge Business
New Titles and Key Backlist
Information Systems and E-Business
2008
www.routledgebusiness.com
Highlights
Page 1
CONTENTS Information Systems and Technology E-Business . . . . . . . . . . .1 New for 2009 . . . . . . . . . . . . . . . . .23 Research Methods and General Business Management . . . . . . . . .24 Index . . . . . . . . . . . . . . . . . . . . . . . .26 Order Form . . . . . . . . . . .Center pages
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EDITORIAL Simon Alexander Commissioning Editor simon.alexander@tandf.co.uk
MARKETING Victoria Lincoln Senior Marketing Executive Victoria.lincoln@tandf.co.uk
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Gemma Anderson Senior Marketing Coordinator gemma.anderson@tandf.co.uk
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS TEXTBOOK
TEXTBOOK
2ND EDITION
Managing Information and Knowledge in Organizations
Information Systems Strategic Management
A Literacy Approach
An Integrated Approach
Alistair Mutch, Nottingham Trent University, UK
Steve Clarke, University of Hull, UK
Series: Routledge Series in Information Systems
Series: Routledge Series in Information Systems
Knowledge is increasingly regarded as central, both to the successful functioning of organizations and to their strategic direction. Managing Information and Knowledge in Organizations explores the nature and place of knowledge in contemporary organizations, paying particular attention to the management of information and data and to the crucial enabling role played by information and communication technology.
Fully revised and updated, this second edition of the very successful Information Systems Strategic Management continues to provide an accessible yet critical analysis of the strategic aspects of information systems. Covering the relevant practical and theoretical material and supported by extensive case studies, student activities, problem scenarios and a full textbook support site, the IS issues are fully integrated into current thinking about corporate strategy, information and knowledge management. New and updated information includes:
Managing Information and Knowledge in Organizations distinguishes itself by: • taking a process-based approach centered around the notion of ’information literacy’ • giving more attention to issues of data and information than other texts
• more international case studies and examples • a broader focus beyond social and critical theory • new chapters on strategy and e-business, strategic management as a technical or social process, strategic implications of information security, applications portfolio and technology management. This text’s focus on strategic issues and the integration of IT and IS issues ensures that it is ideal for MBA students studying MIS as well as being suitable for MSC students studying IS/IT. 2006: 246x174: 224pp Hb: 978-0-415-38186-4: £85.00 US $150.00 Pb: 978-0-415-38187-1: £27.99 US $46.95 • AVAILABLE AS AN INSPECTION COPY
NEW
• emphasizing the importance of technology while continuing to stress the centrality of social and organizational factors • placing issues of organizational and national culture in a broader politico-economic context. Featuring useful features such as chapter objectives, minicases, chapter summaries and suggestions for further reading, this text is ideal for advanced undergraduate and graduate students in knowledge management, information management, and management of information systems courses and modules. Selected Contents: Introduction Part 1: The Knowledge Economy and Managerial Work 1. Being Information Literate in the Knowledge Economy 2. Managers and Information 3. Data, Information and Knowledge Part 2: Technology, Structure and Individuals 4. Technology 1: Definitions and Data 5. ICT and Communication 6. Strategy, Information and ICT 7. Structure and Information 8. Roles, Responsibilities and Change Part 3: Power, Culture and the Institutional Formation of Information 9. Power, Culture and Information 10. Institutions and Information 11. Conclusion: The Limits and Potential of Information Literacy January 2008: 7x10: 288pp Hb: 978-0-415-41725-9: £85.00 US $150.00 Pb: 978-0-415-41726-6: £26.99 US $48.95 eBook: 978-0-20-393317-6 • AVAILABLE AS AN INSPECTION COPY
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2
INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
Exploring Information Systems Research Approaches
TEXTBOOK
Readings and Reflections
The Business Perspective
Edited by Robert D. Galliers, Bentley College, Massachusetts, USA, M. Lynne Markus, Bentley College, Massachusetts, USA and Sue Newell, Bentley College, Massachusetts, USA
Adrienne Curry, University of Stirling, UK, Peter Flett University of Stirling, UK and Ivan Hollingsworth, Information Systems Consultant, UK
Exploring Information Systems Research Approaches is intended for supervisors and research students in the information systems and related fields. This collection of thoughtprovoking articles, arranged in sections that reflect the broadening nature of the field, provides examples of a range of research approaches. This book focuses on different research approaches – their strengths, limitations, and the conclusions which can be drawn from them – and explores the impact of information and communication technologies on groups, on organizations, between organizations, on markets, and on society worldwide. The articles selected have been chosen to represent an approach to research, or an alternative design within an approach (e.g., single case versus multiple cases; survey within industry versus survey across industries). Each section is preceded by an editorial introduction that places the chosen articles in context of other, similar research, and provides a summary of the articles in terms of the:
Managing Information and Systems
’Most importantly, it advocates the use of systems thinking and the adoption of softer approaches to the analysis design and deployment of information systems. The book, therefore, is an important addition to the literature in our field.’ - Bob Wood, University of Manchester, UK Focusing on the integrated understanding of the role of systems within the business, this book combines theoretical concepts with practical applications including extensive examples and international case studies. 2005: 246x174: 296pp Hb: 978-0-415-35586-5: £90.00 US $155.00 Pb: 978-0-415-35587-2: £28.99 US $48.95 eBook: 978-0-203-00231-5 • AVAILABLE AS AN INSPECTION COPY
• research method employed • focus and perspective of the research • technology being employed • findings and overall contribution of the work. Each introduction also highlights various issues and factors that the reader should consider when studying each of the articles in the section and includes ideas for further reading and discussion questions suitable for doctoral research seminars. 2006: 246x174: 472pp Hb: 978-0-415-77196-2: £90.00 US $155.00 Pb: 978-0-415-77197-9: £31.99 • AVAILABLE AS AN INSPECTION COPY
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS Managing IT Outsourcing
TEXTBOOK
Governance in Global Partnerships
Managing Technology and Innovation
Erik Beulen, Pieter Ribbers,and Jan Roos, all at Tilburg University, the Netherlands
An Introduction
’This book by Beulen, Ribbers and Roos is rich with insights into the factors that contribute to a successful outsourcing relationship and characterizes these elements for both the client and the supplier.’ - Suzanne Rivard, FRSC, Holder of the Chair in Strategic Management of Information Technology, HEC Montréal, Canada
Edited by Robert Verburg, Delft University of Technology, the Netherlands, J. Roland Ortt and Willemijn M. Dicke
’It is a pleasure to read a practical, balanced, and thorough coverage of the critically important subject of outsourcing. However, this book is much more than a complete discussion of outsourcing agreements. In short, this is a superior book, to be recommended to business and IT managers, not only as an outsourcing review, but also as a general description of sound business/IT management.’ - Robert Benson, co-author of From Business Strategy to IT Action (Wiley, 2004) and Information Economics (Prentice Hall, 1988) ’This book is an important help for those involved in IT outsourcing decisions to develop a balanced view. Building up outsourcing relationships is not a trivial task and this book will be a great help for both customers and suppliers to deal with the complexities.’ - Hans van der Horst, former Executive Vice President of Origin, former Director of Corporate IT Philips ’A comprehensive and interesting case-based study of IT outsourcing in a global context, covering important and topical issues about partnerships, governance and offshoring, and combines academic analysis with practitioner examples of best practice.’ - Wendy L. Currie, University of Warwick, UK Combining essential theory with an indispensable practical perspective, this book provides a cutting-edge exploration of how IT-outsourcing partnerships can be managed successfully. 2006: 234x156: 288pp Hb: 978-0-415-36598-7: £85.00 US $150.00 Pb: 978-0-415-36599-4: £30.99 US $52.95 eBook: 978-0-203-01846-0 • AVAILABLE AS AN INSPECTION COPY
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Focusing on understanding technology as a corporate resource, this integrated, multi-disciplinary textbook covers product development, design of systems and the managerial aspects of new and high technology. 2005: 246x174: 384pp Hb: 978-0-415-36228-3: £90.00 US Pb: 978-0-415-36229-0: £29.99 US eBook: 978-0-203-01256-7 • AVAILABLE AS AN INSPECTION COPY
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
Business Improvement Integrating Quality, Innovation, and Knowledge Management
NEW
Rodney McAdam, University of Ulster, UK, and Shirely-Ann Hazlett, Queen’s University, Belfast, UK Distinct from many traditional business improvement texts, this book is the first to fully integrate innovation, quality and knowledge management. Taking a broad scope, using international case studies from a range of settings, both private/public enterprises and closely relating the key components of business improvement rather than viewing them as an eclectic mix, the authors outline both the pros and cons of the subject as well as providing a wealth of pedagogical features. These include appendices of practical measurement tools and an extensive website offering support to lecturers through lecture plans and additional course materials and cases. Discussing the subject at a suitable level, it explores the key current and emergent strands of business improvement, including: • quality management (quality and business excellence management) • knowledge management (knowledge and process management). Enabling readers to make more informed choices in shaping business improvement efforts to meet their needs, this text is an invaluable resource for all students of innovation management, business improvement, and quality. Selected Contents: Introduction 1. The Need for Business Improvement: Market, Technological, and Social Change 2. Quality and Business Excellence: Theory and Practice in Organizations 3. Quality and Business Excellence: Models and Methodologies for Small Organizations 4. Quality and Business Excellence: Applications in Organizations 5. Creativity and Innovation: Theory and Practice in Organizations 6. Creativity and Innovation: Models and Methodologies 7. Creativity and Innovation: Applications in Organizations 8. Knowledge and Process Management in Small Organizations 9. Knowledge and Process Management: Theory and Practice for Organizations 10. Knowledge and Process Management: Models and Methodologies for Small Organizations in Small Organizations 11. Knowledge and Process Management: Applications in Organizations 12. Conclusions and Recommendations December 2008: 246x174: 448pp Hb: 978-0-415-42846-0: £95.00 Pb: 978-0-415-42847-7: £32.95 • AVAILABLE AS AN INSPECTION COPY
New Technology @ Work Paul Boreham, University of Queensland Social Research Centre, Australia, Rachel Parker, University of Queensland, Australia, Paul Thompson, University of Strathclyde, UK and Richard Hall, University of Sydney, Australia New computer and communications technologies have acted as the catalyst for a revolution in the way goods are produced and services delivered, leading to profound changes in the way work is organized and the way jobs are designed. This important book examines the nature, setting and impact of new technologies on work, organization and management. Conventional debates about new technology often invoke optimistic visions of enhanced democracy, rising skills and economic abundance; others predict darker scenarios such as the destruction of jobs through labour-eliminating devices. This book proposes an alternative perspective, arguing that technology can be powerful, but in and of itself has no independent causal powers. It considers the impact of new technologies on manufacturing, clerical, administrative and call centre employment, in both managerial and professional arenas, and introduces the growing phenomena of telework. It also assesses the important political and economic forces that restrict or facilitate the flow of new technologies on national and global levels. New Technology @ Work is an illuminating and thoughtprovoking text that will prove invaluable to all serious students of business, management and technology. Selected Contents: 1. Technological Change at Work in the Twenty-First Century 2. New Technologies and New Patterns of Institutional Relationships in the Global Economy 3. The Evolution and Development of National Technological Systems 4. Organizational Change: The Macro Context of Technological Development and its Impact on Work Organization and Job Design 5. The Impact of New Technology on Labour Markets: Employment and Unemployment 6. Manufacturing Management: The Integration of Technical and Organizational Systems 7. New Information-Communication Technologies and the Future Organization of Managerial and Professional Work 8. Technological Innovation and Clerical Work: Call-Centres and the Reorganization of Clerical and Administrative Employment 9. New Forms of Work Organization and the Technological Revolution: Distributed Work Arrangements and Telework 10. Accommodation and Conflict in the New High Technology Workplace: Management and Labour in the Organization of the Future 2007: 234x156: 240pp Hb: 978-0-415-26896-7: £80.00 US $160.00 Pb: 978-0-415-26897-4: £27.99 US $55.95
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS TEXTBOOK
Social and Community Informatics
Rethinking Information Systems in Organizations
Humans on the Net Gunilla Bradley, Royal Institute of Technology IT University, Sweden
Integrating Organizational Problem Solving
As a discipline, informatics has developed over the years from its initial focus on data processing and software development, towards a more recent emphasis on people’s use of technology and its impact on their working and private lives. Gunilla Bradley, an internationally recognized expert in this field, has researched this area for many years and here, authors this indispensable volume on the topic.
John Paul Kawalek, National University of Ireland, Galway In Rethinking Information Systems in Organizations John Paul Kawalek challenges the current orthodoxy of information systems and proposes new alternatives. Bold and ambitious, this book tackles the thorny issues of integration of disciplines, cross over of functions and negotiation of epistemological divides in IS. Historically, the IS discipline has struggled to embrace and integrate technical as well as organizational knowledge, skills and methods. Kawalek argues that there are now a new set of imperatives that will irrecoverably change IS, affecting the way many organizations deploy and access their information and technology. This book defines how the traditional practices of information systems are required to integrate into a process of organizational problem-solving. An essential read for students of business information systems, organizational theory and research methods, Kawalek’s work also provides core methodological principles on organizational change and problem solving, and presents an effective rationale for their use in Information Systems contexts. Selected Contents: Part 1: A Failing Discipline 1. Failings 2. The Discipline of Information Systems Part 2: Re-Thinking the Foundational Principles of Information Systems 3. Ontology 4. Methodology Part 3: Re-Thinking the Core Activities of Information Systems 5. Diagnosis 6. Process Modelling 7. Monitoring 8. Strategic Prognosis 9. Intervention 10. Evaluation Part 4: Inquiring Principles in Action 11. Case Study: Inspire in an ERP Context 12. Concluding Remarks
Providing a broad and deep analysis of the relationship between people, ICT, society and the environment, Bradley examines the impact on change in organizations and individuals, both in the workplace and in the home. Taking a firmly humanistic view she also looks to the future as ICT increasingly transforms and impacts on our lives, and explores issues including stress, power, competence and psychosocial communication. She proposes normative research questions for the future and presents actions to achieve the Good ICT society. This thought-provoking book will be of interest to students and academics studying social informatics, computing and MIS as well as organizational behaviour, sociology, psychology and communications. Research-based and crossdisciplinary, Bradley’s book is a valuable, and topical, resource. 2006: 234x156: 280pp Hb: 978-0-415-38184-0: £85.00 US $150.00 Pb: 978-0-415-38185-7: £26.99 US $45.95 eBook: 978-0-203-94636-7
2007: 6x9: 272pp Hb: 978-0-415-40304-7: £85.00 US $150.00 Pb: 978-0-415-40305-4: £26.99 US $48.95 • AVAILABLE AS AN INSPECTION COPY
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
The Triple Helix
TEXTBOOK
NEW
University-Industry-Government Innovation in Action Henry Etzkowitz, University of Newcastle Business School, UK A Triple Helix of university-industrygovernment interactions is the key to innovation in increasingly knowledge-based societies. As the creation, dissemination, and utilization of knowledge moves from the periphery to the center of industrial production and governance, the concept of innovation, in product and process, is itself being transformed. In its place is a new sense of ’innovation in innovation’ - the restructuring and enhancement of the organizational arrangements and incentives that foster innovation. This triple helix intersection of relatively independent institutional spheres generates hybrid organizations such as technology transfer offices in universities, firms, and government research labs and business and financial support institutions such as angel networks and venture capital for new technology-based firms that are increasingly developing around the world. The Triple Helix describes this new innovation model and assists students, researchers, and policy makers in addressing such questions as: How do we enhance the role of universities in regional economic and social development? How can governments, at all levels, encourage citizens to take an active role in promoting innovation in innovation and, conversely, how can citizens so encourage their governments? How can firms collaborate with each other and with universities and government to become more innovative? What are the key elements and challenges to reaching these goals? Selected Contents: 1. The Triple Helix 2. The Entrepreneurial University 3. The Innovation State 4. The Triple Helix Firm 5. Counter-Cyclical Venture Capital 6. The Regional Innovation Environment 7. Incubation of Innovation 8. Triple Helix Landscape 9. Conclusion: The Endless Transition February 2008: 6x9: 176pp Hb: 978-0-415-96450-0: £95.00 US $160.00 Pb: 978-0-415-96451-7: £18.99 US $34.95 eBook: 978-0-203-92960-5
The Digital Economy Business Organization, Production Processes and Regional Developments Edward J. Malecki, Ohio State University, USA and Bruno Moriset, University of Jean Moulin, France This book provides an up-to-date account of the technologies, organizations and dynamics which constitute the digital economy. Selected Contents: 1. Introduction: The Digital Economy and the Splintering of Economic Space 2. Information Technologies and the ’New Economy’ Debate 3. Where Local Meets Global: The Rise of the Digital Network 4. Digital Production and Business Organizations 5. The Multiscale Geographies of Electronic Commerce and Electronic Finance 6. Splintering the Economic Space: The Offshoring of Corporate Services 7. Telework / Telecommuting: Time and Space Flexibilities in Work and Business Organization 8. The Paradox of a ’Double-Edged Geography’: Local Ecosystems of the Digital Economy 9. Peripheral Regions and the ’Digital Divide.’ Epilogue 2007: 246x174: 296pp Hb: 978-0-415-39695-0: £85.00 US $170.00 Pb: 978-0-415-39696-7: £23.50 US $43.95 eBook: 978-0-203-93363-3 • AVAILABLE AS AN INSPECTION COPY
Thinking Through Systems Thinking Ion Georgiou, Sao Paolo School of Business Administration (FGV-EAESP), Brazil ’Ion Georgiou’s Thinking Through of Systems Thinking employs phenomenology as an interdisciplinary partner to search for a genuinely systemic epistemology. This profound philosophical journey engages with the concept of emergence and the work of von Bertalanffy before re-entering the methodological domain to contribute insights about applied systems thinking.’ - Mike C. Jackson, Hull University Business School, UK This book uncovers the distinct significance, but also incompleteness, of the systems approach as a theory of human epistemological engagement. 2006: 234x156: 264pp Hb: 978-0-415-40519-5: £80.00 US $160.00 Pb: 978-0-415-40520-1: £27.99 US $55.95
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7
INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
Routledge Studies in Innovation, Organizations and Technology
Energizing Management Through Innovation and Entrepreneurship
NEW
European Research and Practice Edited by Milé Terziovski, University of Melbourne, Australia
An Integrative Theory of Innovation Dynamics
NEW
for 2009
Edited by Serghei Floricel, Université du Québec à Montréal, Canada and Deborah Dougherty, Rutgers University, USA This book builds on empirical research and observation of renewal processes in several sectors of the economy, comparing these processes and highlighting the core systems, mechanisms and strategies that converge to produce continuous innovation. Selected Contents: 1. Lifecycle and Persistence in Innovation Systems Dynamics Floricel and Dougherty 2. Explaining Persistence in Meso-Level Systems Floricel and Dougherty 2. Science-Based Renewal in Biotechnology Dougherty, Floricel, Dunne and Bonneau 4. Telecommunications Renewal: From Experience-Based Learning to Technology-Recombination Floricel, Ibanescu and Miranda 5. Experience-Based Renewal in the US Power Industry Floricel and Fleck 6. The Structuration of Innovation Systems: Between the Logics of Institutionalization and Integration Floricel 7. Learning and Knowledge Intertwining Mechanisms in Science-Based Industries Dougherty and Dunne 8. Knowledge and Evolutionary Search Mechanisms Floricel and Katila 9. Knowledge Cultures, Sensemaking and Action Propensities in Innovation Floricel and Dougherty 10. Temporal Templates and the Structuration of Biotech Innovation Systems Bonneau and Floricel 11. Strategy as Dynamic Leverage Floricel and Langley 12. Innovation Conditions, Value Creation and Strategic Renewal Michela and Floricel 13. Contingent Organizing for Innovation Dougherty and Michela 14. Dynamic Capabilities for Repositioning within Cycles Bonneau and Langley 15. Continuous Leverage Processes in the Experience-Based Cycle Fleck 16. Conclusion Floricel and Dougherty
This book provides an in-depth understanding of key variables that play a significant role at the various stages of the innovation process, leading to successful commercialization of products and services. Selected Contents: 1. Entrepreneurship and Innovation Management Milé Terziovski 2. Developing a Model of Corporate Entrepreneurship Mariusz Bratnicki and Bartlomiej J.Gabrys 3. Entrepreneurial Strategy: Sequential Investment and Information Gathering Nigel Wadeson 4. Entrepreneurship in the Public Sector 5. The Impact of Management Practices on Industry Level Competitiveness in Transition Economies Lilla Hortoványi and Roland Zs. Szabó 6. International Entrepreneurship in Established Firms: Does it Matter? Martina Menguzzato-Boulard, María Ripollés-Melía and Luz SánchezPeinado 7. Human Resource Management and Knowledge Management as Antecedents of Innovation Daniel JiménezJiménez and Raquel Sanz-Valle 8. Implications of Strategic Planning in SMEs for International Entrepreneurship Research and Practice Sascha Kraus, B. Sebastian Reiche and Carl Henning Reschke 9. Performance and Entrepreneurial Orientation in Small Firms: The Moderating Effects of Strategy, Structure, Human Resource Policies and Information Systems Isabel Gutiérrez, Ester Martínez-Ros and Julio O. De Castro 10. Which Roles in Innovation Processes?: A Matter of Perspective Silvia Massa and Stefania Testa 11. Conclusion and Implications Milé Terziovski August 2008: 234x156: 176pp Hb: 978-0-415-43929-9: £65.00
February 2009: 234x156: 288pp Hb: 978-0-415-77589-2: £70.00
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
Routledge Studies in Innovation, Organizations and Technology Continued . . . Industrial Innovation in Japan
NEW Edited by Takuji Hara, Norio Kambayashi and Noboru Matsushima, all at Kobe University, Japan This new book gathers together a collection of case studies of innovation in various industries in modern Japan, challenging accepted notions of Japanese innovation and emphasizing new and diverse trends and practices. Selected Contents: 1. Introduction Takuji Hara, Noboru Matsushima and Norio Kambayashi 2. The Social Shaping of Technological Paths: Antibiotics in Japan Takuji Hara 3. Institutional Change and the Emergence of an Electronics Transaction in the Japanese Manufacturing Industry: Beyond the Dichotomy of Technical Efficiency and Social Legitimacy in Institutions Noboru Matsushima, Mitsuhiro Urano and Takuya Miyamoto 4. Technological Innovation Induced by Tacit Scientific Knowledge: Research and Development in the Mirai Semiconductor Project Yuji Horikawa 5. Development of the Carbon Fiber Business in Toray Katsuo Tohma 6. Reorganizing Mature Industry through Technological Innovation: De-Maturity in Watchmaking Industry Junjiro Shintaku and Kotaro Kuwada 7. Innovation Impacts on the Digital Device Industry Munehiko Itoh 8. New Product Development Beyond Internal Projects: A Case of Joint New Product Development Shin’ich Ishii 9. Application of Japanese Production Methods to the Service Sector Takashi Matsuo 10. Emerging Competitive Value in Use Materiality: The Negotiated Transformation of Business Systems with Regard to the Online Securities Market in Japan Kosuke Mizukoshi and Noboru Matsushima 11. Analysis of the Innovation Process Created Through the Management of Business Incubators in the Japanese Content Industry Misanori Takahashi 12. Industrial Innovation Under the Influence of Japanese Culture Norio Kambayashi
Innovations and Institutions An Institutional Perspective on the Innovative Efforts of Banks and Insurance Companies Patrick Vermeulen, Tilburg University, the Netherlands and Jorg Raab, Tilburg University, the Netherlands Using institutional theory to explain innovation and merging academic and critical analysis with practical recommendations, this book provides a full and rich account of how new products are brought to market; both the successes and failures. Selected Contents: 1. Introduction 2. Institutions and Innovations 3. Intermezzo: A Service Environment 4. Methodological Considerations 5. Exploring New Service Development 6. Organizing New Service Development 7. An Institutional Perspective on Persistent Innovation Problems 8. Towards an Institutional Theory of Innovation 9. Conclusion 2007: 234x156: 192pp Hb: 978-0-415-39073-6: £80.00 eBook: 978-0-203-96405-7
Innovation and Sustainability Luca Berchicci, Erasmus University, the Netherlands
NEW
for 2009
This book produces a better understanding of the implications of environmental issues in new product development, examining how and to what extent environmental concerns or ambitions of product developers influence the way new products are developed. Selected Contents: 1. Introduction 2. Product Innovation 3. Organizing for Innovation: How do Firms Innovate? 4. Environmental Product Innovation 5. Theory-Based Conceptual Model and Research Methodology 6. Case Study Description 7. Case Study Analysis 8. Discussions, Conclusions and Recommendations February 2009: 234x156: 288pp Hb: 978-0-415-45464-3: £75.00
March 2008: 234x156: 272pp Hb: 978-0-415-42338-0: £75.00
Information and Communications Technologies in Society E-Living in a Digital Europe Edited by Ben Anderson, University of Essex, UK, Malcolm Brynin, University of Essex, UK, Yoel Raban, Tel-Aviv University, Israel and Jonathan Gershuny 2006: 234x156 Hb: 978-0-415-38384-4: £90.00 eBook: 978-0-203-96823-9
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9
INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS Innovation in the U.S. Service Sector Michael P. Gallaher, Research Triangle Institute, USA Albert N. Link, University of North Carolina, Greensboro, USA and Jeffrey E. Petrusa, Research Triangle Institute, USA Using a cutting-edge structure, where a current description of the service sector and up-to-date case studies are compared and contrasted with innovative activity in manufacturing, this book contributes towards a better theoretical understanding of innovation in the U.S. service sector. 2006: 234x156: 160pp Hb: 978-0-415-39068-2: £70.00 eBook: 978-0-203-96631-0
Innovation, Knowledge and Power in Organizations
NEW
for 2009
Theodora Asimakou, University of Leicester, UK This book examines knowledge and innovation in postindustrial societies and knowledge-based organizations. The author investigates the value of knowledge and the question of innovation management in a fully commercial environment for a technology company. Selected Contents: 1. Introduction Part 1: Theoretical Framework 2. The Value of Knowledge in Post-Industrial Societies 3. Knowledge and Innovation in Organization Part 2: Empirical Investigation 4. Commercialization and Knowledge Production at Hydro-Carbon Solutions 5. Innovation Management at Hydro-Carbon Solutions 6. ’Innovation’ at Technology Group A 7. ’Innovation’ at Technology Group B and Implications. Conclusion March 2009: 234x156: 288pp Hb: 978-0-415-42666-4: £65.00
Knowledge and Innovation A Comparative Study of the USA, the UK and Japan Helen Brown, University of Wolverhampton, UK This book presents case studies from the US, the UK and Japan. Packed full of vignettes from cases studies and subscribing to a socio-cultural approach rather than the often tacit assumption that knowledge and ‘technology transfer’ is a logistical problem, this excellent volume illuminates the often misunderstood process of knowledge transfer. Selected Contents: 1. Introduction and Overview 2. The Theoretical Lanscape of Knowledge Transfer 3. A Natural History of my Research Methodology 4. Reconstruction Subject Perspectives 5. Horizontal Expansion of the Object by Collaboration of Experts 6. Mediation Between Activity Systems of Unequal Agency 7. The Impact of Complexity and Power Dynamics on Organizational Learning 8. Using Evaluation as a Tool for Learning 9. Insights from the Research Findings 10. A Toolkit to Support Organizational Learning 11. Conclusions
Knowledge and Innovation in Business and Industry The Importance of Using Others Edited by Håkan Håkansson, Norwegian School of Management, Oslo and Alexandra Waluszewski, Uppsala University, Sweden Provocative and reflective, this volume on the notion of knowledge and innovation in the business industry provides readers with a holistic approach to the subject of ‘knowledge’. Selected Contents: 1. Economic Use of Knowledge 2. Resources in Use: The Embedded Electricity 3. Introducing ’Old’ Knowledge in an Established User Context: Or How to Use Wood in the Construction Industry 4. Conscious Use of Others’ Interface Knowledge: Or How IKEA Can Keep the Price of the Lack Table Constant Over Decades 5. Handling Resource Interfaces in a Planned Economy or How Tipografiya Solves Interaction Issues Without Direct Interaction 6. Use of Knowledge in the Model World: Lessons to Learn from Economic Literature 7. The Only Means to Create Use 2007: 234x156: 192pp Hb: 978-0-415-42529-2: £70.00
Managing and Marketing Radical Innovations
NEW
Marketing New Technology Birgitta Sandberg, Turku School of Economics, Finland This book focuses on customer-related proactive behaviour in the study of radical innovation development, combining a thorough theoretical discussion with detailed international case studies, considering the role of proactivity in five firms. Selected Contents: 1. Introduction 2. Proactiveness in the Firm 3. Proactiveness Towards Customers 4. Developing Radical Innovations 5. Customer Related Proactiveness in the Case Innovations 6. A Modified Framework of Customer Related Proactiveness During the Development Process 7. Conclusions 8. Summary. Bibliography. Appendix 1: Glossary of Key Concepts as Defined in this Study. Appendix 2: List of Interviews, Discussions and Correspondence. Appendix 3: The Most Important Publications Utilized to Complement the Case Descriptions. Appendix 4: The Most Important Publications Utilized in the Case Selection February 2008: 234x156: 288pp Hb: 978-0-415-43307-5: £75.00
2007: 234x156: 224pp Hb: 978-0-415-41663-4: £65.00
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10
INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
Routledge Studies in Innovation, Organizations and Technology Continued Mobility and Technology in the Workplace
NEW
Edited by Donald Hislop, Loughborough University, UK This international and multidisciplinary book draws together a diverse range of scholars to discuss the changes facilitated by the ongoing evolution of a range of technologies, such as wi-fi networks and mobile technologies. Selected Contents: 1. Introduction Donald Hislop Part 1: Work Space/Place 2. Managing Workspace in Non-Places: An Exercise in Homeomorphic Spatiality John Holm 3. Working on the Move: The Role of Mobile and Wireless Technology Laura Forlano 4. City Space and Private/Public Dilemmas Tommy Jensen Part 2: Work Related Travel 5. Travelling to Work: A Century of Change Colin Pooley 6. The Business of Train Travel: A Matter of Time Use Glenn Lyons 7. Geographies of Business Travel in the Professional Service Economy James Faulconbridge Part 3: Mobile Work Practices 8. The Lonely Life of the Mobile Service Engineer? Carolyn Axtell 9. Mobility and Coordination Youngyin Yoo 10. Re-Space-ing Place: Towards Mobile Support for Near Diagnostics Mikael Wiberg 11. From Independent to Interdependent Collaborative Work: The Role of MICT Interventions in Highly Mobile Work Silvia Elaluf-Calderwood and Carsten Sorensen 12. Symmetrical Mobile Technology and Asymmetrical Social Action: Discretion in Operational Policing and the Use of Mobile ICT Carsten Sorensen and Daniel Pica Part 4: Home-Work Dynamics 13. ‘Ring, Ring… Why don’t you Leave me Alone?’: The Impact of the Work Mobile Phone on Work-Life Balance Diannah Lowry and Megan Moskos 14. Freedom and Flexibility with a Ball and Chain: Managers and their Use of Mobile Phones Keith Townsend 15. Availability in Time and Space Ann Bergman 16. Mobile Technologies and Work-Life Boundaries Catherine Middleton Part 5: Public Policy 17. Mobile Work and Challenges for Public Policy Anne Green July 2008: 234x156: 256pp Hb: 978-0-415-44346-3: £75.00
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Organizational Capital
NEW
Modelling, Measuring and Contextualising Edited by Ahmed Bounfour, University of Paris XII, France The most common types of intangible assets are trade secrets (e.g., customer lists and know-how), copyrights, patents, trademarks, and goodwill. This new volume introduces, and critically examines organizational capital as an intangible asset. Selected Contents: 1. Defining and Contextualising Organisational Capital 2. The Macro/Micro Perspective 3. The Measurement Issue: From Inputs…. to Processes and Value 4. Organisational Capital and Business Modelling 5. Organisational Capital and the Community Regime 6. Organisational Capital: Creativity and Innovation Processes 7. Organisational Capital and IT: When IT does Matter 8. Organisational Capital and Competence Building 9. Organisational Capital and Routines 10. Organisational Capital and Strategic Mapping 11. Methods for Measuring and Reporting 12. Research Agenda July 2008: 234x156: 288pp Hb: 978-0-415-43771-4: £65.00
The Global Airline Network in the Information Age
NEW
for 2009
Tony H. Grubesic, Indiana University, USA and Matthew A. Zook, University of Kentucky, USA This books provides a fresh and innovative analysis of the evolving space-time structures of global air travel and city accessibility in the information age, focusing on the massive consumer/business market for air travel. Selected Contents: 1. City Connectivity and Hierarchy 2. Technology and Space-Time Compression in Historical Context 3. Technological Change and Airline Networks 4. Networks, Power and Measures of Distance 5. New Data for a 21st Century Industry 6. Defacto Distance 7. Exploring the Expanse of Time 8. Distance is Money 9. Space-Time Compression within Global Airline Networks 10. Defining Distance and Global Typologies 11. Position and Power in a Global Network 12. Emerging Technologies and Space-Time Compression 13. Future Directions July 2009: 234x156: 288pp Hb: 978-0-415-77535-9: £75.00
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS The Innovative Bureaucracy Bureaucracy in an Age of Fluidity Alexander Styhre, Stockholm School of Economics, Sweden Original and based on unique empirical research in the areas of organization theory and organizational behaviour, focusing on two major companies, this work makes an invaluable contribution to the literature on bureaucracy and innovation. Selected Contents: 1. The Supplementarity of Bureaucracy in Management Thinking 2. The Concept of Bureaucracy 3. Affirming the Fluid: Debating Post-Bureaucratic Organizations 4. The Innovative Bureaucracy Part 1: The Entrepreneurial Bureaucracy 5. The Innovative Bureaucracy Part 2: The Science-Based Bureaucracy 6. Bureaucracy in an Age of Fluidity: A Vitalist View 2007: 234x156 Hb: 978-0-415-39597-7: ÂŁ70.00 eBook: 978-0-203-96433-0
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Routledge Studies in Technology, Work and Organizations Edited by David Preece, University of Teesside, UK
The books in the series offer groundings in central elements of the management of technology and innovation. They provide stimulating treatments of key themes which form part of the management of technology and/or innovation syllabus and are primarily aimed at advanced undergraduates, postgraduates and lecturing and research staff. The books explain, develop and critically explore issues and concepts on the assumption that students and staff already have a basic understanding of the area. All the books in the series incorporate a combination of this review of the current state of knowledge in a particular aspect of the management of technology/innovation with the presentation and discussion of new primary material not previously published. This series has been developed as a result of market research into the changing needs of lecturers and students and into taps into emerging areas as they move into the curriculum. It offers a range of connected themes which can, if required, build into a course; each book is designed to be user-friendly, with an international orientation and key introductions and summaries.
Information and Communication Technologies in Rural Society Edited by Grete Rusten, Norwegian School of Economics, Bergen, Norway and Sarah Skerratt, Scottish Agricultural College, Edinburgh, UK
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Drawing on the experiences of individuals, households and businesses, this book offers an international view on being rural as information and communication technologies are applied more widely and allow people to be connected across geographies. 2007: 234x156: 208pp Hb: 978-0-415-41116-5: ÂŁ60.00 eBook: 978-0-203-93429-6
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12
INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
Managing Complex Projects
NEW
Networks, Knowledge and Innovation Neil Alderman, Chris Ivory, Ian Mcloughlin, and Roger Vaughan, all at Newcastle University, UK Concerned with the management of complex long-term engineering projects, this important volume, of great interest to postgraduate students of business, technology management and engineering, reports on a set of rich, novel and unique findings concerning the conduct and management of three high profile and complex projects. The major investments which constitute complex long-term projects represent an increasingly important source of economic activity, often with particularly significant consequences for economic growth and public policy. This informative volume expertly contributes to broader debates concerning new organizational forms, knowledge management and organizational learning and the management of innovation in project-based settings. July 2008: 234x156: 224pp Hb: 978-0-415-29958-9: £65.00
Software and Organizations The Biography of the Enterprise-Wide System or How SAP Conquered the World
Technological Communities and Networks Triggers and Drivers for Innovation Dimitris Assimakopoulos, University of Grenoble, France Timely and topical, this book explores how technological communities and networks shape a broad range of new computer based technologies in regional, national and international contexts. Selected Contents: 1. Introduction 2. Communties as the Social Locus of Knowledge Intensive Technological Practice 3. Collaboration Networks as the Social Locus of Knowledge Intensive Technological Innovation 4. Ptolemaic Views of Personal Networks in Cross-National Innovation 5. An Astronomer’s View of the Origins of a National GIS Community 6. A Regional Semiconductor Community and Academic Entrepreneurship in Silicon Valley 7. Technological Communities and Networks: New Frontiers for Knowledge Intensive Innovation 2007: 234x156: 256pp Hb: 978-0-415-33480-8: £70.00 eBook: 978-0-203-41746-1
NEW
Neil Pollock, University of Edinburgh, UK and Robin Williams, University of Edinburgh, UK Taking an empirical approach, this book presents a sociological study of the development, use and evolution of standardized computer systems and commercial off-the-shelf (COTS) software packages. Selected Contents: Introduction 1. The Dynamics of Software Packages 2. Theory Chapter 3. The ‘Biographical’ Approach 4. Managing Ambiguity 5. Fitting Standard Software to Non-Standard Organisations 6. Generification Work in the Design of Global Solutions 7. Conflict and Negotiation in Computer Systems Development 8. User Collectives and the Dynamics of User Groups 9. Discussion and Conclusions July 2008: 234x156: 320pp Hb: 978-0-415-40397-9: £70.00
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
13
Determining Project Requirements
Practical Guide to Project Planning
Hans Jonasson, JTC Unlimited, Shelby Twp., Michigan, USA
Ricardo Viana Vargas, Macrosolutions SA, Belo Horizonte, Brazil
Series: ESI International Project Mgmt Series
Series: ESI International Project Mgmt Series
Determining Project Requirements provides a generalized set of repeatable processes designed to ensure communication between customers and developers. It covers the role of the business analyst, the evolution of business analysis, and standard setting forces in the industry. It uses a fictional example to demonstrate the range of general, rather than specific techniques and gives a broad overview of a multitude of business analysis issues to facilitate selection of the best approach for various projects. There are built-in exercises, best practices, tools, and templates, and general and customizable solutions, as well as two examples of the Business Requirements Document.
This practical, hands-on guide jumpstarts project planning in any organization. Easy-to-follow examples demonstrate how to create the documentation and reports needed to develop and to execute project plans. This book is filled with insightful tips on using the most popular project management tools and software, including Mindmanager for initial planning sessions, Milestone Project Companion for report generation, and Microsoft Project, the most widely used tool for project planning. With templates that can be customized to any type of project, Practical Guide to Project Planning also presents standard project planning processes and principles that comply with PMI’s PMBOK ® 3.0.
2007: 6x9: 320pp Hb: 978-1-4200-4502-4: £32.99 US $59.95
2007: 8x11: 232pp Pb: 978-1-4200-4504-8: £26.99 US $49.95 • AVAILABLE AS AN INSPECTION COPY
Insider Computer Fraud An In-depth Framework for Detecting and Defending Against Insider IT Attacks Kenneth Brancik, Executive Security Consultant, Verizon Business, New York, USA Employees know a company’s computer system better than anyone and have access to very important information about the company and its customers. This access makes greedy or disgruntled employees potential candidates to sabotage a system or to sell privileged information. Illustrated with case studies, Insider Computer Fraud presents safeguards and techniques that IT professionals can employ to protect against insider computer fraud. Drawing from two decades experience assessing the adequacy of IT security for the banking and securities industries, Kenneth Brancik covers application risks and controls, web-service security, identification and mitigation of fraud. 2007: 6x9: 504pp Hb: 978-1-4200-4659-5: £42.99 US $79.95
2ND EDITION
The Complete Project Management Office Handbook Gerard M. Hill, Principal, Hill Consulting Group, Woodbridge, Virginia, USA Series: ESI International Project Mgmt Series The second edition of The Complete Project Management Office Handbook extends the concepts and considerations of modern project management into the realm of project management oversight, control, and support. Recognizing the need for a centralized organizational entity – the project management office (PMO) – to perform in this capacity, this book considers five stages of PMO along a competency continuum, establishing the depth of its functional responsibility. This revised edition also presents twenty functional models that can be used to guide deliberation and development of PMO operational capability. The text provides a starting point for readers to resolve their specific project management needs. 2007: 6x9: 752pp Hb: 978-1-4200-4680-9: £48.99 US $89.95
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
Rightsizing Inventory
Facility Logistics
Joseph L. Aiello, Consultant, Mahwah, New Jersey, USA
Approaches and Solutions to Next Generation Challenges
Series: Resource Management
Edited by Maher Lahmar, University of Houston, Texas, USA
Based on forty-five years of supply chain management experience, here Joseph Aiello delivers the most thorough examination of inventory control available. This recognized authority discusses how the entire internal and external supply chain of today contributes to, or challenges, efforts to optimize product inventory and delivery. Articulated by actual examples, Aiello discusses both obvious and hidden factors, including those related to sales, marketing, purchasing, manufacturing, warehousing, IT, and distribution. The appendix includes 150 tips on how to ’rightsize’ inventory. Through this examination of inventory, this book provides a pragmatic overview regarding the workings of an efficient supply chain.
This volume explores recent developments in the technology, industrial practices, and business environments of facility logistics. It discusses the main trends impacting facility logistics operations, examines the basic functionalities and capabilities of warehouse management systems, and outlines a comprehensive yet simple method for the quick assessment of warehouse performance. The book also presents a set of solutions to emerging challenges in facility logistics, along with procedures to better plan and manage logistics activities. The final chapter reviews educational resources and offers examples of how multimedia tools can be used to develop new teaching material.
2007: 6x9: 512pp Hb: 978-0-8493-8515-5: £42.99 US $79.95
2007: 6x9: 336pp Hb: 978-0-8493-8518-6: £42.99 US $79.95
Hands-On Inventory Management
2ND EDITION
Ed C. Mercado, Star Building Systems, Lockeford, California, USA
Lean Performance ERP Project Management
Using a clear, organized, and accessible building block approach to managing inventory, Hands-On Inventory Management offers complete coverage of the basic concepts, calculations, and techniques of inventory. These fundamental techniques, which can be easily applied to handle problems in the workplace, are used to demonstrate current concepts such as lean principles and continuous improvement. Numerous case studies from a variety of industries are provided to illustrate concepts. Additional topics presented include types of inventory, inventory transactions, bills of materials, planning and replenishment, storage and physical control, as well as supply chain management and technology. 2007: 6x9: 128pp Hb: 978-0-8493-8326-7: £32.99 US $59.95
NEW
Implementing the Virtual Lean Enterprise Brian J. Carroll, Performance Improvement Consulting Inc., Donners Grove, USA Lean Performance ERP Project Management: Implementing the Virtual Lean Enterprise presents a lean business process design and implementation project management methodology that integrates strategy, people, process, information technology, and lean to manage the project implementation of the virtual lean enterprise. This book uses a conversational tone to facilitate understanding of concepts. It demonstrates the need to connect lean performance with IT to achieve maximum performance. It discusses the best business process methodologies and how to integrate them. The text also features a lean tool kit that requires participation from all departments of an organization. January 2008: 6x9: 456pp Hb: 978-0-8493-0532-0: £37.99 US $69.95
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS Operational Excellence Using Lean Six Sigma to Translate Customer Value through Global Supply Chains James William Martin, Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA Presenting 110 key concepts designed to translate the voice of the customer throughout global supply chains, this volume is a practical source of information for organizations seeking to increase productivity and improve shareholder satisfaction. Recognizing that failure is often self-induced through poor leadership and an inability to form and execute a strategic vision, the author shows how to increase global competitiveness through the application of Six Sigma. He details crucial implementations needed for enhanced productivity, while also explaining how to establish seamless information-sharing throughout global supply chains, paying particular attention to the role of IT. 2007: 664pp Hb: 978-1-4200-6250-2: £48.99 US $89.95
Building and Testing Enterprise Software Chris Ford, University of Waterloo, Ontario, Canada, Ido Gileadi, Capco Consulting, Toronto, Ontario, Canada, Sanjiv Purba, Information Inc., North York, Ontario, Canada and Mike Moerman, Capco Consulting, Toronto, Ontario, Canada Structured to follow the software life–cycle, Patterns for Performance and Operability provides advice and examples-based instructions at every phase. You can read it from start to finish or go directly to those chapters that interest you the most. Whatever approach you choose, you will learn: How to: • define and document comprehensive non-functional requirements for any software system • define scope and logistics for non-functional test activities • execute non-functional tests and report results clearly and effectively
2ND EDITION
Simplified TRIZ New Problem Solving Applications for Engineers and Manufacturing Professionals
• implement the right level of reporting, monitoring, and trending for highly available production software systems Patterns for: • defensive software designs in common software scenarios that promote operability and availability
Kalevi Rantarien, Tris Oy, Turkey, Finland and Ellen Domb, PQR Group, Upland, California, USA Simplified TRIZ not only demystifies TRIZ, but also shows how it can be used in new ways to enhance Six Sigma, Constraints Management, Supply Chain Management, QFD, and Taguchi methods to gain innovative and technological competitive advantages. This practical how-to guide teaches readers how to solve problems creatively and, more importantly, shows them how to find and foresee the evolution of problems in the future. 2007: 6x9: 272pp Hb: 978-1-4200-6273-1: £37.99
Patterns for Performance and Operability
• software designs that support simpler and more efficient operation in a production environment • software design that support high-performance and scalability Strategies and Techniques for: • managing and troubleshooting during a production crisis • resisting project pressure to compromise on quality or completeness of non-functional activities in the software cycle. 2007: 6x9: 344pp Hb: 978-1-4200-5334-0: £37.99 US $69.95.95
2ND EDITION
Business Resumption Planning
NEW
Leo A. Wrobel, Tella W Com. Labs Inc, Ovilla, Texas, USA Offering practical advice along with templates, checklists, and directions to public domain information, this book assists in creating a solid disaster response and recovery plan for any size organization. April 2008: 6x9: 544pp Hb: 978-0-8493-1459-9: £48.99
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
TEXTBOOK
Microeconomics using Excel Integrating Economic Theory, Policy Analysis and Spreadsheet Modelling Gerald Schwarz, Macaulay Institute, Aberdeen, UK, Kurt Jechlitschka, Humboldt University of Berlin, Germany and Dieter Kirschke, Humboldt University of Berlin, Germany Using Microsoft Excel, the market leading spreadsheet package, this book combines theory with modelling aspects and spreadsheet analysis. Microeconomics Using Excel provides students with the tools with which to better understand microeconomic analysis. It focuses on solving microeconomic problems by integrating economic theory, policy analysis and spreadsheet modelling. This unique approach facilitates a more comprehensive understanding of the link between theory and problem solving. It is divided into four core parts: • analysis of price policies • analysis of structural policies • multi-market models • budget policy and priority settings. The theory behind each problem is explained and each model is solved using excel. Each model is also available online and can be used as a prototype for analysis and specific needs. Microeconomics using Excel will be of great interest to students studying economics as well as to professionals in economic and policy analysis. Selected Contents: Introduction Part A: Analysis of Price Policies 1. Supply, Demand and Price Policies 2. Welfare and Distributional Effects 3. Price Policy Instruments 4. Iso-Elastic Supply and Demand Functions 5. Policy Formulation and Trade-Offs 6. External Effects 7. Integrated Markets 8. World Market and Third Country Effects Part B: Analysis of Structural Policies 9. Shifts of the Supply Curve 10. Implications of Structural Policies over Time 11. Optimal Structural Policies Part C: Multi-Market Models 12. Interdependencies of Markets 13. Microeconomic Foundations 14. Formulation of a 4-Market Model 15. Model Framework for a 12-Market Model Part D: Budget Policy and Priority Setting 16. Optimization Approach 17. Multiple Objectives 18. Parametric Analysis
Multinationals, Technology and Localization Automotive and Electronics Firms in Asia Edited by Rajah Rasiah, University of Malaya, Yuri Sadoi, Meijo University, Japan and Rogier Busser, Leiden University, the Netherlands East Asia has led rapid economic growth in the last few decades with India joining them over the last five years. Export-oriented electronics and inward-oriented automotive parts manufacturers have spearheaded manufacturing growth in all these economies. Experts with several years of multi-disciplinary research experience on the field examine the actual and potential technological and localization implications of MNC operations in East Asia and India. The rich collection of country experiences are both original and incisive. 2007: 234x156: 240pp Hb: 978-0-415-44067-7: £75.00 US $150.00
Digital Privacy Theory, Technologies, and Practices
NEW
Edited by Alessandro Acquisti, Carnegie Mellon University, Pittsburgh, Pennsylvania, USA, Stefanos Gritzalis, University of the Aegean, Karlovassi, Samos, Greece, Costos Lambrinoudakis, University of the Aegean, Karlovassi, Samos, Greece and Sabrina di Vimercati, Universita degli Studi di Milano, Crema, Italy During recent years, a continuously increasing amount of personal data has been made available through different websites around the world. Although the availability of personal information has created several advantages, it can be easily misused and may lead to violations of privacy. With growing interest in this area, Digital Privacy: Theory, Technologies, and Practices addresses this timely issue, providing information on state-of-the-art technologies, best practices, and research results, as well as legal, regulatory, and ethical issues. This book features contributions from experts in academia, industry, and government. January 2008: 6x9: 496pp Hb: 978-1-4200-5217-6: £37.99 US $69.95
2007: 234x156: 256pp Hb: 978-0-415-41786-0: £80.00 US $160.00 Pb: 978-0-415-41787-7: £29.99 US $56.95 • AVAILABLE AS AN INSPECTION COPY
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS Software Deployment, Updating, and Patching
In an Outpost of the Global Information Economy
Bill Stackpole, Microsoft Corporation, Redmond, Washington, USA and Patrick Hanrion, Microsoft Corporation, Redmond, Washington, USA
Work and Workers in India’s Outsourcing Industry
Presenting valuable information for professionals involved in maintaining and securing Microsoft systems and applications, Software Deployment, Updating, and Patching provides the skills necessary to develop a comprehensive strategy for updating and securing Microsoft systems with the latest packs and patches. It demonstrates how to perform inventories of IT assets, identify old versions as well as new updates and patches, test compatibility, target deployment, and evaluate management technologies. It also shows readers how to create and implement their own deployment plans with recovery and remediation options and illustrates how to recognize potential vulnerabilities. 2007: 6x9: 424pp Hb: 978-0-8493-5800-5: £42.99 US $79.95
Rethinking IT in Construction and Engineering Organisational Readiness Mustafa Alshawi, University of Salford, UK Based on the author’s twenty years research experience, this book provides a holistic picture of the factors that enable architecture, construction and engineering organizations to explore the potential of IT to improve their businesses and achieve a sustainable competitive advantage. Selected Contents: 1. Current Status of IS/IT Management and Applications 2. Organisational Elements for IS/IT Success 3. IS Success Measurement Approaches 4. Case Studies: Technology vs Business Approach 5. Developing Sustainable IS/IT Capabilities: The Learning Organisation 6. Successful Implementation of Knowledge Management: A Holistic Approach 7. Alignment of Strategies and Building the IS/IT Capacity 8. Maturity of Organisations and Process Maturity Models 9. Organisational Readiness: Bridging the Gap 10. IS/IT Readiness Model 2007: 234x156: 288pp Hb: 978-0-415-43053-1: £55.00 US $110.00
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Edited by Carol Upadhya, National Institute of Advanced Studies, India and A.R. Vasavi, National Institute of Advanced Studies, India This book examines the growth of India’s information technology (IT) industry, the people who work in these industries, the nature of the work itself, and its wider social and cultural ramifications. It combines empirical research with theoretical insight to explore important questions about the trajectory of globalization in India. Selected Contents: 1. Introduction: Outposts of the Global Information Economy: Work and Workers in India’s Outsourcing Industry Carol Upadhya and A.R. Vasavi 2. Producing the Knowledge Professional: Gendered Geographies of Alienation in India’s New High-Tech Workplace Sanjukta Mukherjee 3. Betwixt and Between?: Exploring Mobilities within a Global Workplace in India Marisa D’Mello and Sandeep Sahay 4. Management of Culture and Management through Culture in the Indian Software Outsourcing Industry Carol Upadhya 5. The Scientific Imperative of Being Positive: Self-Reliance and Success in the Modern Workplace Sonali Sathaye 6. Software Work in India: A Labour Process View P. Vigneswara Ilavarasan 7. Empowerment and Constraint: Women, Work, and the Family in the Software Industry in Chennai Chris Fuller and Haripriya Narasimhan 8. ‘Serviced From India’: The Making of a Youth ITES Workforce A.R. Vasavi 9. Work Organisation, Controls, and ‘Empowerment’: Managing the Contradictions of Call Centre Work Babu Remesh 2007: 216x138: 264pp Hb: 978-0-415-45680-7: £50.00 US $100.00
Insourcing Innovation How to Achieve Competitive Excellence Using TRIZ David Silverstein, Breakthrough Management Group, Longmont, Colorado, USA, Neil DeCarlo, Breakthrough Management Group, Longmont, Colorado, USA and Michael Slocum, Air Academy Associates, Colorado Springs, USA Structured innovation is a key goal for every organization whereby they more effectively meet the needs of customers and operate more efficiently. Insourcing Innovation demonstrates how to transform business using the theory of inventive problem solving (TRIZ) along with applicable tools and techniques. Providing a practical framework, this book presents the tactical and strategic aspects of TRIZ, its methodology, and its components. Real-world case studies illustrate how TRIZ can be applied in an organization. It also discusses how structured innovation is part of total performance excellence, examining key aspects of business excellence and how they are related. 2007: 6x9: 304pp Hb: 978-1-4200-6227-4: £26.99 US $49.95
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
High-Tech Industries, Employment and Global Competitiveness
TEXTBOOK
NEW
Edited by S.R. Hashim, Institute for Studies in Industrial Development, India and N.S. Siddharthan, Forum for Global Knowledge Sharing/Madras School of Economics, India
Understanding E-Government Information Systems in Public Administration
Vincent Homburg, Erasmus University, the Netherlands Governments these days often boast about the efficiency of their electronic systems. Information communication technologies (ICTs) apparently allow public service to become cheaper, faster and more democratic. Egovernment has become another buzzword, the shining future of the public realm. Critics claim, however, that ICTs’ potential for democratic renewal is hampered by ancient assumptions of how governments should function. But which viewpoint
This book examines the behaviour of firms in high-tech knowledge-based industries in India and China, analyzing the strategies they adopt in a globally competitive environment, the role they have played in ushering in the growth revolution in China and India, and the contribution they have made to the nature and growth of employment. Selected Contents: 1. Introduction S.R. Hashim and N.S. Siddharthan Section 1: Global Competitiveness 2. Software and Hardware Firms in India and China: How they Differ Stanley Nollen and N.S. Siddharthan 3. Small Firms in Indian Software Clusters: Building Global Competitiveness Aya Okada 4. Technology Acquisition and Competitiveness: Evidence from the Indian IT Industry K. Narayan 5. China’s Pharmaceutical Industry: Multinational Enterprises and Regional Agglomeration Haiyan Zhang and Daniel Van Den Bulcke 6. An Analysis of Sourcing and Sales Strategies of Foreign Subsidiaries in the South of China Filip De Beule, Daniel Van Den Bulcke and Luodan Xu 7. Small Islands, New Technologies and Globalisation: A Case of ICT Adoption by SMEs in Mauritius Kaushalesh Lal Section 2: Employment 8. MNEs, Product Differentiation, Skills and Employment: Lessons from the Indian Experience B.L. Pandit and N.S. Siddharthan 9. Imported Technology and Employment: Evidence from Panel Data on Indian Manufacturing Firms Atsushi Kato and Arup Mitra 10. Employment Profile of the ICT Sector in India Sandip Sarkar and Balwant Singh Mehta Section 3: Science and Technology - A Perspective 11. Scientific Developments: A Vision G. Baskaran 12. Investing in a Technology-Rich Future P.V. Indiresan November 2008: 216x138: 220pp Hb: 978-0-415-46090-3: £50.00 US $100.00
Best Practices in Business Technology Management
NEW
Stephen J. Andriole, Villanova University, Pennsylvania, USA Discussing specific best practices for making specific decisions, this book offers qualitative and quantitative methods, tools, and techniques for deploying and supporting all kinds of information technology. It identifies the range of technology decisions that managers make and the best practices that define good acquisition, deployment, and support decisions, all in an easy to absorb, conversational tone.
is nearer the truth? In this original and insightful volume, Vincent Homburg demonstrates how the use, form and impact of ICTs are, in fact, entwined within the socio-political, economic and institutional aspects already established by government and public administration. Evangelical or fatalistic perspectives are discredited to show the different realities in which ICTs play a role in our daily lives. Using case studies and vignettes from throughout Europe and the US, the book analyzes what these new technologies actually do, and how they are screened through varying layers of bureaucracy and convention. This is a timely addition to our understanding of what is meant by e-government. It gets behind the political rhetoric. Understanding E-Government: Information Systems in Public Administration will be key reading for all students of public administration, political science, organization theory and information systems. Selected Contents: 1. Introduction 2. On Technology, Intelligence and the Social 3. The Information Society 4. Bureaucracy and Virtual Organizations 5. The Political Economy of Information Networks 6. E-Government: A Wired Government Takes Shape 7. ICT Evaluation 8. Conclusions and Reflection March 2008: 234x156: 144pp Hb: 978-0-415-43093-7: £80.00 US $160.00 Pb: 978-0-415-43094-4: £21.99 US $39.95 • AVAILABLE AS AN INSPECTION COPY
Network Access, Regulation and Antitrust Edited by Diana L. Moss, American Antitrust Institute, USA
July 2008: 6x9: 440pp Hb: 978-1-4200-6333-2: £36.99 US $69.95
Series: The Economics of Legal Relationships
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2005: 234x156: 272pp Hb: 978-0-415-70079-5: £90.00 US $180.00 eBook: 978-0-203-02111-8
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS Information Systems
NEW
Critical Perspectives Bernd Carsten Stahl, De Montfort University, UK Routledge Studies in Organization Systems The book gives an overview of critical research in information systems (CRIS), which will give a useful introduction to those students and researchers not familiar with the topic and assist in carrying the debate further on a variety of issues. Selected Contents: Introduction Section 1: Theory. Critical Research in Information Systems. Theoretical Discourses: A Comparison of the Foucauldian and Habermasian Concepts of Discourse in CRIS. Ethics. Morality and Critical Research in IS. Emancipation Across Cultural Boundaries: A Fundamental Problem of Critical Research in Information Systems. Section 2: Philosophy. Ontology: On Positivism, Realism, and their Relevance for Critical IS Research. Epistemology: On Information, Knowledge and Truth. Methodology: Is there a Specific Critical Way to Knowledge? Philosophical Syncretism in IS Research: Final Remarks on Ontology, Epistemology and Paradigms Section 3: Application. Information Systems as Means of (Dis)Empowerment: The Information Society and Decision Support Systems in Local Authorities in Egypt. Responsible and Heroic Management of Workplace Privacy: A Critical View of ICT Management. Trust as Fetish: A Critical Theory Perspective on Research on Trust in E-Commerce. The Ideological Use of Privacy and Security. The Metaphor of Evolution in E-Commerce: A Critical Evaluation, Commercial Colonization: E-Teaching and E-Democracy Section 4: Reflection(s). Limitations of the Critical Approach. The Future of Critical Research in Information Systems
Routledge Studies in Global Competition Edited by John Cantwell, Rutgers, USA and David Mowery, University of California, Berkely, USA
Knowledge Economies
NEW
Innovation, Organization and Location Wilfred Dolfsma, University of Groningen, the Netherlands This book makes a strong and coherent contribution to the discussion of the knowledge economy and innovation, offering a range of theoretical insights from different disciplinary perspectives Selected Contents: 1. Introduction 2. Knowledge and Learning 3. Creating Knowledge: Transfer, Exchange and Gifts 4. Development of Economic Knowledge: Paradigms and New Ideas 5. Knowledge Exchange in Networks: Within-Firm Analysis 6. Knowledge Exchange Between Firms: Economic Geography of High-Tech Firms 7. The Knowledge Base of an Economy: What Contributes to its Entropy? 8. A Dynamic Welfare Perspective for the Knowledge Economy 9. Concluding Remarks February 2008: 234x156: 176pp Hb: 978-0-415-41665-8: £65.00 eBook: 978-0-203-93935-2
March 2008: 234x156: 224pp Hb: 978-0-415-43378-5: £70.00
Innovation Diffusion in the New Economy The Tacit Component Barbara Jones, Manchester Business School, UK and Bob Miller, Manchester Business School, UK Series: Routledge Advances in Management and Business Studies Exploring the theories of Tacit Knowledge, this book unites discussions of the philosophical and scientific basis of Tacit Knowledge and reviews its different applications in economics and business. 2007: 234x156: 176pp Hb: 978-0-415-31047-5: £65.00
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS Localised Technological Change
Routledge Studies in Global Competition Continued . . . Internationalization, Technological Change and the Theory of the Firm
NEW
Towards the Economics of Complexity Cristiano Antonelli, University of Torino, Italy
NEW
for 2009
Edited by Nicola De Liso, University of Lecce, Italy and Riccardo Leoncini, University of Bologna, Italy This volume examines the fundamental dimensions of the recent evolution in developed economies: technological change, the so-called process of fragmentation and the changing role and organization of local systems of production. Selected Contents: 1. Introduction Nicola De Liso and Riccardo Leoncini Part 1: Technological Change, Firms’ Organisation and Incentives 2. Technological Competition in Complex Environments Tommaso Ciarli, Riccardo Leoncini, Sandro Montresor and Marco Valente 3. Technological Persistence through R&D on an Old Technology: Step-by-Step Optimisation and the Sailing-Ship Effect Nicola De Liso and Giovanni Filatrella 4. Information Flows, Embedded Coordination and Competence-Building Networks Leonardo Bargigli and Mauro Lombardi 5. Firms’ Involvement in Open Source Software: Why they are Motivating User Innovation Linus Dahlander and Maureen McKelvey 6. Patentability of Software in the EU: Some Empirical Insights Francesco Rentocchini and Giuditta De Prato Part 2: Fragmentation and Internationalisation of Firms and of Local Systems of Production 7. Evolutionary Patterns of a Typology of Industrial Districts and Clusters: The Role of Competencies and Capabilities Ivana Paniccia 8. Does Spatial Proximity Matter?: Micro Evidence from Italy Giulio Cainelli and Claudio Lupi 9. Modularity as a Strategy of Governance and Problem Solving Stefano Brusoni 10. The Internationalisation of Local Production Systems: From System Rationality to Firm Strategy Donato Iacobucci 11. International Delocalisation and the Skill Mix of Italian Manufacturing Firms Roberto Antonietti and Davide Antonioli 12. Manufacturing Abroad while Making Profits at Home: A Study of Veneto Footwear and Clothing Manufacturers Carlo Giannelle and Giuseppe Tattara
This book explores the characteristics of the path dependent dynamics of localized technological change, demonstrating how the economics of complexity can inform our understanding of the economics of innovation and vice versa. Selected Contents: 1. Introduction Part 1: The Ingredients 2. The Classical Legacy: Smith, Marx and Schumpeter 3. Localized Technological Change: A Critical Assessment Part 2: The Governance of Localized Technological Knowledge 4. Models of Knowledge and Systems of Governance 5. The New Dimensions of Knowledge Indivisibility: Cumulability, Compositeness, Fungeability and Stickiness 6. Knowledge and the Theory of the Firm: The Interdependence Among Transaction, Coordination and Production 7. Technological Knowledge and the Theory of the Firm: Idiosyncratic Path Dependence and the Quest for an Economics of Distinctive Competences 8. To Use or to Sell Technological Knowledge 9. The Governance of Localized Knowledge 10. The Economics of University: A Knowledge Governance Approach 11. Towards Non-Exclusive Property Rights: Knowledge as an Essential Facility Part 3: The Introduction of Localized Technological Change 12. Localized Technological Change: The Benchmark 13. The System Dynamics of Collective Knowledge: From Gradualism and Saltationism to Punctuated Change 14. Localized Technological Change and Factor Markets: Constraints and Inducements to Innovation 15. Localized Product Innovation: The Role of Proximity in the Lancastrian Product Space 16. Diffusion as a Process of Creative Adoption 17. Path Dependence and the Quest for Complex Dynamics 18. Conclusion: Hysteresis and Creativity January 2008: 234x156: 432pp Hb: 978-0-415-42683-1: £85.00
February 2009: 234x156: 288pp Hb: 978-0-415-46071-2: £75.00
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS Risk Appraisal and Venture Capital in High Technology New Ventures Gavin C. Reid, University of St Andrews, UK and Julia A. Smith, Strathclyde Business School, Glasgow, UK This book is a ‘crossover’ treatment of quantitative and qualitative risk analysis within the setting of new high technology ventures. Selected Contents: Part 1: Conceptual Framework 1. Background 2. Risk and Uncertainty Part 2: Sampling and Evidence 3. Sampling, Fieldwork and Instrumentation 4. Investor and Investee Appraisal of Risk Part 3: Statistical Analysis 5. Investor-Investee Statistical Analysis 6. Risk Appraisal by Investors: Statistical Analysis Part 4: Case Study Analysis 7. Case Study Analysis of Risk Appraisal by Entrepreneurs 8. Further Illustrative Case Studies Part 5: Reporting and Investment 9. Financial Reporting, Risk Disclosure and Intangible Assets 10. Behavioural Variables and Investment Fund Allocation Part 6: Concluding Material 11. Conclusion 2007: 234x156: 240pp Hb: 978-0-415-37351-7: £85.00 eBook: 978-0-203-94038-9
Changes in Regional Firm Founding Activities A Theoretical Explanation and Empirical Evidence Dirk Fornahl, Max-Planck Institute for Research into Economic Systems, Jena, Germany Written by an author based at the Max Planck Institute in Jena, this book looks at the medium to long term development of firm founding activity. Selected Contents: 1. Introduction 1.1 Background and Context 1.2 Structure of the Study 2. Theoretical Considerations and Changes in Regional Firm Founding Activities 2.1 Regional Factors Influencing Start-Ups 2.2 Transformation and Dynamics in the Transmission Process 2.3 Events and their Impact on Regional Factors 2.4 Linking Events, Changing Regional Factors and Founding Activities 3. Empirical Evidence 3.1 Background of the Empirical Study 3.2 Empirical Analysis of Changes in Regional Firm Founding Activities 3.3 How Events Change Regional Firm Foundings: An Empirical Approach 3.4 Intermediate Summary and Discussion 4. Positive Examples and their impact on Regional Start-Up Activities 4.1 (Shared) Mental Models and Behavioural Patterns 4.2 Dissemination of Mental Models in a Regional Context 4.3 Imitative Behaviour and Regional Founding Activities 4.4 How Entrepreneurial Role Models Influence Start-Ups in Jena: A Case Study 4.5 Preliminary Summary and Discussion 5. Conclusions 5.1 Aim and Structure of Study 5.2 Summary of Findings 5.3 Policy Implications 5.4 Outlook 2007: 234x156: 288pp Hb: 978-0-415-40409-9: £80.00
Competitiveness of New Industries Institutional Framework and Learning in Information Technology in Japan, the U.S and Germany Edited by Cornelia Storz, University of Marburg, Germany and Andreas Moerke, German Institute for Japanese Studies, Tokyo, Japan This book, the result of an international research project, comprises a comprehensive comparison of three key countries. Adopting an institutional approach, with top level contributors, it analyzes political factors in conjunction with entrepreneurial ones. Selected Contents: Part 1: Introduction 1. Institutions and Learning in New Industries: An Introduction Part 2: Institutional Framework for ICT and Options for Political Governance - Japan, the United States and Germany in Comparison 2. Legacies of the Developmental State for Japan’s Information and Communication Industries 3. Institutional Framework and Competitiveness of the U.S. Telecommunications Market 4. Information and Communication Technologies in Germany: Is there a Remaining Role for Sector-Specific Regulations? 5. Private Solutions to Uncertainty in Japanese Electronic Commerce 6. Institutional Conditions for Achieving Effective Implementation of ICT 7. B2C E-Commerce Dynamics in Germany: Do We Need a Different Regulatory Framework? Part 3: Industrial Organization, Enterprise Structure, and ICT: Japan, the United States, and Germany in Comparison 8. ICT and Corporate Structure: The Diffusion of E-Commerce Across Japanese Companies 9. The Rise and Fall of ’Wintelism’: Manufacturing Strategies and Transnational Production Networks of U.S. Information Electronics Firms in the Pacific Rim 10. Open Innovation: Firms’ Novel Deployment of ICT in New Product Development 11. Competitive Advantage through Co-Evolution of Technology and Organization 12. Next Generation Information and Communication Technologies Deployment in Japan 13. Shaping Organizational Technology: ICT as a Learning Process 2007: 234x156: 328pp Hb: 978-0-415-41624-5: £90.00 eBook: 978-0-203-96360-9
Creativity and Innovation in the Cultural Economy
NEW
Edited by Paul Jeffcutt, Queen’s University Belfast, UK and Andy Pratt, London School of Economics and Political Science, University of London, UK This collection brings together international experts from different continents to examine creativity and innovation in the cultural economy. In doing so, the collection provides a unique contemporary resource for researchers and advanced students. August 2008: 234x156: 288pp Hb: 978-0-415-41975-8: £85.00
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INFORMATION SYSTEMS AND TECHNOLOGY/ E-BUSINESS
e-Governance
TEXTBOOK
NEW
Managing or Governing?
2ND EDITION
Edited by Leslie Budd, The Open University, UK and Lisa Harris, University of Southampton School of Management, UK
Marketing the e-Business
Series: Routledge eBusiness Developing hand in hand with eBusiness in its use of information and communication technologies (ICTs), eGovernment emerged in the 1990s with the promise of a more accessible, efficient, and transparent form for public institutions to perform and interact with citizens. The successes, and some critics say, general failures of eGovernment initiatives around the world has led to the development of eGovernance — a broader, more encompassing concept that involves not only public institutions but private ones as well. Taking a multidisciplinary approach, this book explores eGovernance in theory and practice with an analytical narrative from heterodox perspectives. Covering such essential issues as global governance of the internet, the rise of eUniversities, internet accessibility for the disabled, and eGovernance in transition economies, this book draws on contributions from experienced academics and practitioners with an expertise in an emerging field. In addition, each chapter includes such features as key learning points, minicase studies, and discussion questions to help facilitate use in the classroom. Selected Contents: Introduction: What is eGovernance? Where is it and Where’s it Going? Leslie Budd and Lisa Harris Part 1: Setting the Governance Scene 1. Digital-Era Governance Patrick Dunleavy, Helen Margetts, Simon Bastow and Jane Tinkler 2. WSIS, WGIG and Global Governance of the Internet Richard Collins 3. Post-Lisbon Governance in the EU: A Zero-Sum Game? Leslie Budd Part 2: Enabling and Managing Technologies 4. Mobile Telephony as Citizen Engagement Technology Lisa Harris and Jane Vincent 5. Technologies to Enable Lowering Regulatory Costs of Enterprise Development Alan Rae 7. Collateral Damage? The Impact of Government Policy on UK Higher Education Simran Grewal Part 3: Functional Fields for eGovernance? 8. eUniversities: Corporate Higher Education Geoff Peters 9. eGovernance and Local Government Janice Morphet 10. Enabling Equality of Internet Access for the Disabled Charles Dennis and Fintan Clear 11. Governance in Transition Economies Antoaneta Serguieva and Kamen Spasov 12. Managing or Governing?: Conclusions for Governance Futures Leslie Budd and Lisa Harris
Lisa Harris, University of Southampton School of Management, UK and Charles Dennis, Brunel University, London, UK Series: Routledge eBusiness E-marketing is rapidly growing in significance and is having a direct impact upon traditional marketing strategy and operations. It requires planning and innovation to make it work, implying organizational commitment and effective management, supported by appropriate technology, process and structure. Fully updated to reflect the latest developments in e-marketing, Marketing the eBusiness, Second Edition unpicks the challenges of e-marketing for many types of business. This updated edition features coverage of emerging topics such as: • mobile marketing • social networking and blogging • e-segmentation • customer relationship marketing online. Written in a student-friendly style and fully enhanced with such pedagogical features as topic maps, boxed examples and discussion questions, this book is ideal for use by students. Selected Contents: 1. History, Definitions and Frameworks 2. The E-Business Environment 3. E-Marketing Research 4. E-Marketing Strategy 5. Consumer Behaviour and E-Segmentation 6. Customer Relationship Marketing 7. Multi-channel Marketing 8. Online Branding 9. Online Marketing Communications 10. E-Retailing: from ‘Clicks’ to ‘Clicks and Bricks’? 11. Strategic Planning for E-Marketing 12. The Future of E-Marketing 2007: 6x9: 368pp Hb: 978-0-415-96500-2: £90.00 US $155.00 Pb: 978-0-415-96501-9: £24.99 US $44.99 • AVAILABLE AS AN INSPECTION COPY
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NEW FOR 2009 TEXTBOOK
The Knowledge Management Primer
NEW
for 2009
Nilmini Wickramasinghe, Illinois Institute of Technology, Stuart School of Business, USA Rajeev K. Bali, Coventry University, UK Brian Lehaney, Coventry University, UK, Jonathan Schaeffer and M. Chris Gibbons Selected Contents: 1. Introduction: Case Studies - The Medici Bank. The Tomb Workers of Deir al-Madina. Hudson's Bay Company 2. Organization: Case Studies - Pierre du Pont. The Cistercian Order. Bethlehem Steel. Oneida 3. Strategy: Case Studies - Lever Brothers. Mitsubishi. Francesco Datini 4. Human Resource Management: Case Studies - Cadbury Brothers. Bat'a Shoes. John Lewis. Carl Zeiss Jena 5. Marketing: Case Studies - H.J. Heinz. Bon Marché. Tongrentang Pharmacy. Colt Firearms. Thomas Cook 6. Finance: Case Studies - United States Steel. Bank of England. Fateh Chand 7. Technology and Innovation: Case Studies - Reuter's. Richard Arkwright. Renold Chains. Lyons Electronic Office. The Ming Dynasty's Navy 8. Business and Society: Case Studies - Standard Oil. New Lanark. Sir Basil Zaharoff. Filene Stores 9. Leadership: Case Studies - Four Leaders (George Eastman, Edwin Gay, Edwin Land, John Patterson). Henry Ford 1909 and 1929. William Pirrie 10. Conclusions
Systems Practice in Information Societies
NEW
for 2009
José-Rodrigo Córdoba-Pachón, Hull University, UK Bringing experiences, ideas, and applications of systemic thinking in designing and evaluating socio-technological initiatives, this book explores how organizations, including governments, can enable better access to information and communication technologies and improve the quality of life of individuals. Selected Contents: 1. Introduction 2. The Information Society(es) 3. Contributions of Systems Approaches to Information Systems Practice 4. Critical Systems Thinking (CST) Patterns of Development: The Information Society as Catching Up 5. CST Patterns of Development: The Information Society as Participative Dalogue 6. Critical Theory, Power, and Ethics 7. Frameworks for Methodology Use 8. Conclusions June 2009 Hb: 978-0-415-99230-5: £60.00 Pb: 978-0-415-99231-2: £21.99
March 2009: 7x10: 256pp Hb: 978-0-415-99232-9: £80.00 Pb: 978-0-415-99233-6: £24.99 • AVAILABLE AS AN INSPECTION COPY
NEW
TEXTBOOK
23
for 2009
The Knowledge Management Primer for Healthcare Nilmini Wickramasinghe, Illinois Institute of Technology, Stuart School of Business, USA Rajeev K. Bali, Coventry University, UK Brian Lehaney, Coventry University, UK, Jonathan Schaeffer and M. Chris Gibbons February 2009: 7x10: 256pp Hb: 978-0-415-99443-9: £80.00 Pb: 978-0-415-99444-6: £24.99 • AVAILABLE AS AN INSPECTION COPY
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RESEARCH METHODS AND GENERAL BUSINESS MANAGEMENT
TEXTBOOK
TEXTBOOK
Producing Management Knowledge
Research Concepts for Management Studies
Research as Practice Edited by Jan Löwstedt, Malardalen University, Sweden and Torbjörn Stjernberg, Gothenburg University, Sweden
Alan Berkeley Thomas, formerly of Manchester Business School, UK By its very nature, management is a multidisciplinary enterprise. Despite this, management research has tended to be organized around a number of discrete management disciplines with their own methodological outlooks. As a result, researchers in different fields often find it difficult to appreciate work outside their own area of specialization, so inhibiting muchneeded collaboration across disciplinary boundaries.
Providing readers with a unique insight into conducting research, this exciting book describes the thought and work processes of researchers as they complete their projects. Engaging and accessible it investigates all the key aspects of this topic and offers advice on how to conduct interviews, study the everyday life of an organization, and many other standard methods of conducting research. This is not a prescriptive methodology textbook, rather it explores how to approach, think and act in interaction with the empirical field. Comprehensive and accessible, this thought-provoking text shows readers how to develop management investigations skills, and will be invaluable for final year undergraduates, masters and PhD students. 2006: 234x156: 304pp Hb: 978-0-415-38438-4: £85.00 US $170.00 Pb: 978-0-415-38439-1: £27.99 US $55.95 • AVAILABLE AS AN INSPECTION COPY
Management has emerged as a major area of research that has attracted students in growing numbers. However, there are still relatively few texts that are tailored specifically to the needs and interests of management researchers. Together with its companion volume, Research Skills for Management Studies, this book offers management students a challenging but accessible introduction to research methods and concepts, irrespective of their field of specialization. Selected Contents: 1. What Does it all Mean? 2. Science in Management Studies 3. Theory in Management Studies 4. Data in Management Studies 5. Validity in Management Studies 6. Significance in Management Studies 2006: 216x138: 224pp Hb: 978-0-415-34191-2: £70.00 US $140.00 Pb: 978-0-415-34192-9: £16.99 US $33.95 eBook: 978-0-203-48128-8 • AVAILABLE AS AN INSPECTION COPY
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RESEARCH METHODS AND GENERAL BUSINESS MANAGEMENT The Routledge Companion To Creativity
NEW
Edited by Tudor Rickards, University of Manchester, UK, Susan Moger, University of Manchester, UK and Mark Runco, California State University, USA True creativity can be as hard to define as it is to achieve. A complex and compelling area of study, this volume draws from a variety of subject areas to explore how creativity can be better understood, and used, in a range of contexts. The book not only centres creativity in wider organizational theory, but also defines the conditions in which creativity can flourish, and assesses how the contemporary business environment impacts on creative solutions. This volume is an essential purchase for anyone with an interest in creativity from a business, psychological or design perspective. The editors and contributors, each specialists in their field, provide readers with an insightful and cuttingedge resource. The text grounds the concept of creativity in a sound theoretical framework, as well as drawing on practical examples to illustrate how important these ideas are to anyone affected by creative designs and decisions. Selected Contents: Section 1: Introduction Section 2: Design and Creativity Section 3: Managing Turbulence Section 4: Innovation and Entrepreneurship Section 5: Environmental Influences Section 6: Structural Interventions Section 7: Personal Characteristics Section 8: Knowledge Generation and Management Section 9: Meta-Concepts (Ideas on Ideas) Section 10: ’Square Pegs/Round Holes’ October 2008: 246x174: 456pp Hb: 978-0-415-77317-1: £75.00 US $150.00
25
2ND EDITION
Understanding Business: Markets A Multidimensional Approach to the Market Economy Edited by Vivek Suneja, The Open University Business School, UK Series: Understanding Business How do markets work? This Reader introduces the student to the workings of the market, explaining both the reasons for its success and its shortcomings. Throughout, the text encourages a critical approach demonstrating the diversity of market economies. In particular it explores: • the social nature of market economies • the range of approaches to the study of the market: Marxist, Austrian, Keynesian and institutional economics are discussed as alternatives to the neo-classical mainstream • the differences between Anglo-American, European and Asian economic models • the historical development of markets • globalization: its extent and its impact • the costs and the benefits of markets. With chapters by Will Hutton, John Gray and Eric Hobsbawm, this Reader provides an excellent introduction. 2006: 246x189: 304pp Pb: 978-0-415-40501-0: £24.99 US $49.95 • AVAILABLE AS AN INSPECTION COPY
The Academy of Management Annals Volume 1 Edited by James P. Walsh, University of Michigan, Ann Arbor, USA and Arthur P. Brief, University of Utah, Salt Lake City, USA This book is the inaugural volume of the new Academy of Management Annals which is a compendium of comprehensive and critical research written by top scholars of management and organizational studies. 2007: 6x9: 637pp Hb: 978-0-8058-6220-1: £45.00 US $80.00
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INDEX
A Academy of Management Annals, The: Volume 1 . . . . . .25 Acquisti, Alessandro . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Aiello, Joseph L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Alderman, Neil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Alshawi, Mustafa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Anderson, Ben . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Andriole, Stephen J. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Antonelli, Cristiano . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Asimakou, Theodora . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Assimakopoulos, Dimitris . . . . . . . . . . . . . . . . . . . . . . . . .12
B Bali, Rajeev K. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Berchicci, Luca . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Best Practices in Business Technology Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Beulen, Erik . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Boreham, Paul . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Bounfour, Ahmed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Bradley, Gunilla . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Brancik, Kenneth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Brief, Arthur P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Brown, Helen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Brynin, Malcolm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Budd, Leslie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Business Improvement: Integrating Quality, Innovation, and Knowledge Management . . . . . . . . . . . .4 Business Resumption Planning . . . . . . . . . . . . . . . . . . . . .15 Busser, Rogier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
C Cantwell, John . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Carroll, Brian J. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Changes in Regional Firm Founding Activities: A Theoretical Explanation and Empirical Evidence . . . . . . . . . . . . . . . . .21 Clarke, Steve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Competitiveness of New Industries: Institutional Framework and Learning in Information Technology in Japan, the U.S and Germany . . . . . . . . . .21 Complete Project Management Office Handbook, The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Córdoba-Pachón, José-Rodrigo . . . . . . . . . . . . . . . . . . . . .23 Creativity and Innovation in the Cultural Economy . . . . . .21 Curry, Adrienne . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
D De Liso, Nicola . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 DeCarlo, Neil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Dennis, Charles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Determining Project Requirements . . . . . . . . . . . . . . . . . .13 di Vimercati, Sabrina . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Dicke, Willemijn M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Digital Economy, The: Business Organization, Production Processes and Regional Developments . . . . . .6
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Digital Privacy: Theory, Technologies, and Practices . . . . . .16 Dolfsma, Wilfred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Domb, Ellen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Dougherty, Deborah . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
E Economics of Legal Relationships Series . . . . . . . . . . . . . .18 e-Governance: Managing or Governing? . . . . . . . . . . . . .22 Energizing Management Through Innovation and Entrepreneurship: European Research and Practice . . . . . .7 ESI International Project Management Series . . . . . . . . . .13 Etzkowitz, Henry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Exploring Information Systems Research Approaches: Readings and Reflections . . . . . . . . . . . . . . .2
F Facility Logistics: Approaches and Solutions to Next Generation Challenges . . . . . . . . . . . . . . . . . . . . . . . . . .14 Flett, Peter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Floricel, Serghei . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Ford, Chris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Fornahl, Dirk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
G Gallaher, Michael P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Galliers, Robert D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Georgiou, Ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Gershuny, Jonathan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Gibbons, M. Chris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Gileadi, Ido . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Global Airline Network in the Information Age, The . . . . .10 Gritzalis, Stefanos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Grubesic, Tony H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
H Håkansson, Håkan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Hall, Richard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Hands-On Inventory Management . . . . . . . . . . . . . . . . . .14 Hanrion, Patrick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Hara, Takuji . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Harris, Lisa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Hashim, S.R. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Hazlett, Shirely-Ann . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 High-Tech Industries, Employment and Global Competitiveness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Hill, Gerard M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Hislop, Donald . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Hollingsworth, Ivan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Homburg, Vincent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
I In an Outpost of the Global Information Economy: Work and Workers in India’s Outsourcing Industry . . . . . . . . . . . . . .17 Industrial Innovation in Japan . . . . . . . . . . . . . . . . . . . . . . .8 Information and Communication Technologies in Rural Society . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
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INDEX Information and Communications Technologies in Society: E-Living in a Digital Europe . . . . . . . . . . . . . . .8 Information Systems: Critical Perspectives . . . . . . . . . . . . .19 Information Systems Strategic Management: An Integrated Approach . . . . . . . . . . . . . . . . . . . . . . . . . .1 Innovation, Knowledge and Power in Organizations . . . . . .9 Innovation and Sustainability . . . . . . . . . . . . . . . . . . . . . . .8 Innovation Diffusion in the New Economy: The Tacit Component . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Innovation in the U.S. Service Sector . . . . . . . . . . . . . . . . .9 Innovations and Institutions: An Institutional Perspective on the Innovative Efforts of Banks and Insurance Companies . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Innovative Bureaucracy, The: Bureaucracy in an Age of Fluidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Insider Computer Fraud: An In-depth Framework for Detecting and Defending Against Insider IT Attacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Insourcing Innovation: How to Achieve Competitive Excellence Using TRIZ . . . . . . . . . . . . . . . . .17 Integrative Theory of Innovation Dynamics, An . . . . . . . . . .7 Internationalization, Technological Change and the Theory of the Firm . . . . . . . . . . . . . . . . . . . . . . .20 Ivory, Chris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
J Jechlitschka, Kurt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Jeffcutt, Paul . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Jonasson, Hans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Jones, Barbara . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
K Kambayashi, Norio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Kawalek, John Paul . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Kirschke, Dieter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Knowledge and Innovation: A Comparative Study of the USA, the UK and Japan . . . . . . . . . . . . . . . .9 Knowledge and Innovation in Business and Industry: The Importance of Using Others . . . . . . . . . . . .9 Knowledge Economies: Innovation, Organization and Location . . . . . . . . . . . . . . . . . . . . . . .19 Knowledge Management Primer, The . . . . . . . . . . . . . . . .23 Knowledge Management Primer for Healthcare, The . . . .23
L Lahmar, Maher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Lambrinoudakis, Costos . . . . . . . . . . . . . . . . . . . . . . . . . .16 Lean Performance ERP Project Management: Implementing the Virtual Lean Enterprise . . . . . . . . . . . .14 Lehaney, Brian . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Leoncini, Riccardo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Link, Albert N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Localised Technological Change: Towards the Economics of Complexity . . . . . . . . . . . . . . . . . . . . .20 Lรถwstedt, Jan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
27
M McAdam, Rodney . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Mcloughlin, Ian . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Malecki, Edward J. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Managing and Marketing Radical Innovations: Marketing New Technology . . . . . . . . . . . . . . . . . . . . . . .9 Managing Complex Projects: Networks, Knowledge and Innovation . . . . . . . . . . . . . . . . . . . . . . .12 Managing Information and Knowledge in Organizations: A Literacy Approach . . . . . . . . . . . . . . . . .1 Managing Information and Systems: The Business Perspective . . . . . . . . . . . . . . . . . . . . . . . . . .2 Managing IT Outsourcing: Governance in Global Partnerships . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Managing Technology and Innovation: An Introduction . . .3 Marketing the e-Business . . . . . . . . . . . . . . . . . . . . . . . . .22 Markus, M. Lynne . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Martin, James William . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Matsushima, Noboru . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Mercado, Ed C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Microeconomics using Excel: Integrating Economic Theory, Policy Analysis and Spreadsheet Modelling . . . . .16 Miller, Bob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Mobility and Technology in the Workplace . . . . . . . . . . . .10 Moerke, Andreas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Moerman, Mike . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Moger, Susan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Moriset, Bruno . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Moss, Diana L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Mowery, David . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Multinationals, Technology and Localization: Automotive and Electronics Firms in Asia . . . . . . . . . . . .16 Mutch, Alistair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
N Network Access, Regulation and Antitrust . . . . . . . . . . . .18 New Technology @ Work . . . . . . . . . . . . . . . . . . . . . . . . . .4 Newell, Sue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
O Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Organizational Capital: Modelling, Measuring and Contextualising . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Ortt, J. Roland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
P Parker, Rachel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Patterns for Performance and Operability: Building and Testing Enterprise Software . . . . . . . . . . . .15 Petrusa, Jeffrey E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Pollock, Neil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Practical Guide to Project Planning . . . . . . . . . . . . . . . . . .13 Pratt, Andy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
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INDEX
Preece, David . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Producing Management Knowledge: Research as Practice . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Purba, Sanjiv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
R Raab, Jorg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Raban, Yoel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Rantanen, Kalevi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Rasiah, Rajah . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Reid, Gavin C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Research Concepts for Management Studies . . . . . . . . . .24 Resource Management Series . . . . . . . . . . . . . . . . . . . . . .14 Rethinking Information Systems in Organizations: Integrating Organizational Problem Solving . . . . . . . . . . .5 Rethinking IT in Construction and Engineering: Organisational Readiness . . . . . . . . . . . . . . . . . . . . . . . .17 Ribbers, Pieter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Rickards, Tudor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Rightsizing Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Risk Appraisal and Venture Capital in High Technology New Ventures . . . . . . . . . . . . . . . . . . . . . . .21 Roos, Jan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Routledge Advances in Management and Business Studies Series . . . . . . . . . . . . . . . . . . . . . . . . . .19 Routledge Companion To Creativity, The . . . . . . . . . . . . .25 Routledge eBusiness Series . . . . . . . . . . . . . . . . . . . . . . . .22 Routledge Series in Information Systems . . . . . . . . . . . . . . .1 Routledge Studies in Global Competition Series . . . . . . . .19 Routledge Studies in Innovation, Organizations and Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7–10 Routledge Studies in Technology, Work and Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Runco, Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Rusten, Grete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
S Sadoi, Yuri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Sandberg, Birgitta . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Schaeffer, Jonathan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Schwarz, Gerald . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Siddharthan, N.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Silverstein, David . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Simplified TRIZ: New Problem Solving Applications for Engineers and Manufacturing Professionals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Skerratt, Sarah . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Slocum, Michael . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Smith, Julia A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Social and Community Informatics: Humans on the Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Software and Organizations: The Biography of the Enterprise-Wide System or How SAP Conquered the World . . . . . . . . . . . . . . . . . . . . . . . . . .12 Software Deployment, Updating, and Patching . . . . . . . .17
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T Technological Communities and Networks: Triggers and Drivers for Innovation . . . . . . . . . . . . . . . .12 Terziovski, Milé . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Thinking Through Systems Thinking . . . . . . . . . . . . . . . . . .6 Thomas, Alan Berkeley . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Thompson, Paul . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Triple Helix, The : University-Industry-Government Innovation in Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
U Understanding Business: Markets: A Multidimensional Approach to the Market Economy . . . . . . . . . . . . . . . . .25 Understanding Business Series . . . . . . . . . . . . . . . . . . . . .24 Understanding E-Government: Information Systems in Public Administration . . . . . . . . . . . . . . . . .18 Upadhya, Carol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
V Vargas, Ricardo Viana . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Vasavi, A.R. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Vaughan, Roger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Verburg, Robert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Vermeulen, Patrick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Vimercati, Sabrina di . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
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