CHATBOTS THE FUTURE OF ARTIFICIAL INTELLIGENCE
Chatbots the future of artificial intelligence • With Artificial intelligence taking over the world, chatbots have become extremely popular and in demand. Chatbots or virtual assistants are the newest tools in the market for an ease out communication between the humans and the computers. What is chatbot exactly? A chatbot is Artificial Intelligence software has the ability to stimulate a conversation through messaging applications, websites, mobile apps and telephones with the users. It is a great way of initiating a conversation among the humans and the computers. So chatbots are actually changing the way brands and businesses interact with their customers and most of these changes are positive.
How are chatbots beneficial? • Well chatbots are beneficial for the not only the company but also for the customers, if chatbots in customer service are used then they can enhance the whole experience. Here is how customer service chatbot can be beneficial: • Live chat- Customers can enjoy an online conversation through chatbot just like they would interact with a live customer support employee. Chatbots use a natural language, by just analyzing the question and delivering a response which meets the needs of the customers. Most of the chatbots are integrated into the company’s website or the smartphone app.
• 24 hour customer service- Chatbot is available 24/7 as unlike the chat support employee the chatbot doesn’t need to sleep. Chatbots give the customers an opportunity to put up their questions at any point of time, the best ones give a feel of conversing with a live customer service operator. • Smooth journey- Chatbots are helpful while making a purchase as they can gather the information regarding an item and the method that they want to use for the purchase. • Less stressful- Chatbots reduce the time that is needed to solve issues; they reduce the time of getting in touch with a customer service executive and also ease out the whole conversation making the chatbot customer service less stressful than the conversation with a live operator, where reaching out to a vendor is quite a task.
• Help in brand development- With chatbot vendors can bring changes to their conversation style; they can make it precise, more technical or friendly and helpful to meet the requirements of the customer. Chatbots can be programmed for different conversational styles, depending upon the customer and the question being put. • Chatbots are not just the future of Artificial intelligence in the world but are more than just that, they are here to stay and to give the vendors the opportunity to sell their brand and personify it in a number of different ways. They also give vendors the opportunity to accomplish and fulfil their goals along with providing the customers with the best customer service experience. Chatbots are great for providing assistance and can promote a brand with rich content, blogs, videos, product pages and images. There are some best chatbots for customer service available in the market today, so a vendor while choosing one should keep in mind his business needs and requirements.