Cisco UCCXD 500-052 Certification Exam: Sample Questions and Answers
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500-052 Exam Detail Vendor Exam Code Full Exam Name Number of Questions Sample Questions
Cisco 500-052 Deploying Cisco Unified Contact Center Express 45-55 Cisco 500-052 Sample Questions
Practice Exams
Cisco Channel Partner Unified Contact Center Practice Test
Passing Score Time Limit
Variable (750-850 / 1000 Approx.) 60 minutes
Languages
English
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How to Prepare for 500-052 Exam? ❏Know and study complete syllabus content from Books ❏Perform enough practice with Cisco system with related Cisco 500-052 certification subjects ❏Identify the key configuration, workflow and data flow ❏Perform with online practice exams on NWExam.com for Cisco UCCXD ❏Identify your weak areas from practice test and do more practice with system ❏Repeat practice exams and try to score 100% on www.nwexam.com
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Cisco 500-052 Certification Syllabus Content Topic
Weight in exam
Design a Cisco Unified Contact Center Express System Deployment
32%
Implement a Cisco Unified Contact Center Express System
40%
Operate a Cisco Unified Contact Center Express System
28%
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Cisco 500-052 Exam Questions
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01. Which action would you take to convert a high availability over LAN deployment to high availability over WAN?
a) Apply a ''Warm Standby'' license. b) Apply a ''WAN Standby'' license. c) Do a fresh installation of the whole system as high availability over WAN. d) Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
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ANSWER: d) Reinstall second Cisco Unified CCX node
and add it to cluster over WAN.
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02. Why are CSQs associated to the team definition? a) It allows agents to be a part of the CSQ. b) It allows the associated supervisors to make modifications to the CSQ. c) It designates which CSQ information to display on the supervisor desktop. d) It is informational and is used for historical reporting only.
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ANSWER: a) It allows agents to be a part of the CSQ.
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03. A customer purchases 200 Cisco Unified Contact Center Express Premium agent seats. In order to run a 30-port outbound IVR campaign, which two additional items must the customer purchase? (Choose two.) a) 30 outbound IVR ports b) a router c) 30 agent seats d) 15 agent seats e) a gateway 100% Guaranteed Success with NWExam.com
ANSWER: a) 30 outbound IVR ports
e) a gateway
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04. Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.) a) Historical Reports Data Store b) Historical Reporting Client c) Cisco Unified Intelligence Center d) Cisco Supervisor Desktop
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ANSWER: b) Historical Reporting Client
c) Cisco Unified Intelligence Center
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05. Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
a) The name of the layout is passed to the agent desktop via a keyword variable that is named user layout. b) The layout is associated to the team under Team Resources. c) The layout is associated to the CSQ definition. d) The layout is associated to the desktop layout under Team Resources.
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ANSWER: a) The name of the layout is passed to the
agent desktop via a keyword variable that is named user layout.
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