OPTION 1 Let customers pay the way they want We make it easy for our customers to do business with us, so they keep coming back. That’s why we offer multiple payment options and welcome all major credit cards, including American Express. Let customers know they have a choice wherever and whenever they make a payment: • At the register • Over the phone • Online • Mailing an invoice If it’s not clearly displayed that we accept credit cards, order free signs and products at americanexpress.com/signage. It’s important they know they can pay their preferred way, because keeping customers happy is the key to keeping customers.
OPTION 2 The 3 Cs of manning the register
1. 2. 3.
Are you register-ready? Here are some reminders when dealing with three common topics. CREDIT CARDS: Make sure customers know we take all major credit cards, including American Express. CASH: If you’re handling lots of new bills, crinkling them slightly can help you avoid accidentally overpaying a customer. CUSTOMERS: Dealing with an unhappy customer? Remember to stay calm, listen carefully, apologize and offer a solution. Remember your 3 Cs, because when we make it easy for customers to do business with us, they keep coming back.
OPTION 3 Whether you’re at the register, on a customer call or sending an invoice, you might hear the question, “Do you take American Express?” Make sure our customers know they can pay with any major credit card, including American Express.
OPTION 4 Did you know that customers often look to see which cards brands we accept before making a purchase? Don’t forget to let them know they can pay with any major credit card, including American Express.