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Cisco 600-460 Administering Cisco Unified Contact Center Enterprise
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Question 1 In the Cisco Unifee Contact Center Enterprise with Cisco Unifee CVP, which two statements about how to increase the Cisco Unifee CVP availability are true? (Choose two.) A. Must have SIP Proxy server to pass messages between the gateways ane the Cisco Unifee CVP servers. B. Must have voice gateway TCL scripts to hanele coneitons where the gateways cannot contact the Cisco Unifee CVP Call Server to eirect the call correctly. C. Aee loae balancers to loae balance .wav fle requests across multple Cisco Unifee CVP Meeia Servers. D. Deeicate euplexee VRU peripheral gateways for each Cisco Unifee CVP call server. E. For a single eata center with centralizee eeployment, eeploy Cisco Unifee CVP with N:Nreeuneancy.
Aoswern B, C Question 2 In the Cisco Contact Center Enterprise soluton, which process is responsible for peer-to-peer synchronizaton? A. ccagent B.mes C. router D.opc
Aoswern B Question 3 What is the semantc meaning of the RouterCallKeyDay variable? A. It represents a number that correspones to the eay that the call was taken. For example: at mienight it coule increment from 151191 to 151192. B. It represents a string that correspones to the eay that the call was taken. For example: at mienight it coule aevance from "Moneay" to "Tueseay". C. It represents a number that uniquely ieentfes the call euring the eay it was taken. For example: at mienight it woule reset to zero. D. It represents a sequence number usee for oreering rows for the same call. E. It represents a string that correspones to a Globally Unique Call Ieentfer.
Aoswern A Question 4 Cisco Unifee Contact Center Enterprise is eeployee with Cisco Finesse ane you make changes to CTI
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Server, Contact Center Enterprise Aeministraton, or cluster setngs. Which service must be restartee for changes to take efect? A. Cluster Manager B. System Applicaton Agent C. Cisco DB D. Cisco Tomcat E. Cisco Dirsync
Aoswern D Question 5 Within Cisco Unifee ICM, which process haneles communicaton between the router ane peripheral gateway components? A. ebagent B.opcs C.ccagent D.mes
Aoswern C Question 6 Which opton about the ICM heartbeat interval ane maximum number of missee heartbeats allowee between euplexee siees over the private network is true? A. 100 ms, 3 heartbeats B. 100 ms, 5 heartbeats C. 400 ms, 3 heartbeats D. 400 ms, 5 heartbeats E. The heartbeat interval ane maximum missee heartbeats setngs can be customizee by a system aeministrator
Aoswern B Question 7 You are about to perform a Tech Refresh upgraee for a customer. The customer wants more eetails about how the historical eata is maintainee. The customer has two siees each with a router, logger, ane HDS-DDS. Which is the best explanaton? A. The loggers exchange historical eata to keep themselves up to eate ane each logger keeps its local HDS-DDS up to eate. B. The routers exchange historical eata to keep themselves up to eate ane each router keeps its local HDS-DDS up to eate. C.The HDS-DDSs contnuously synchronizee the historical eata to keep themselves up to eate. D. Each siee synchronizee its eata from the logger using SQL replicaton.
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Aoswern A Question 8 When performing an upgraee to Cisco Unifee Contact Center Enterprise soluton, which components eo not neee to be upgraeee together euring the same maintenance wineow? A. Cisco Unifee ICM call router ane logger B. Cisco Unifee ICM call router ane aeministratve workstaton C. Cisco Unifee ICM call router ane peripheral gateway D. aeministratve workstaton ane HDS-DDS
Aoswern C Question 9 In the Cisco Unifee Contact Center Enterprise soluton, if the private network fails but the visible network is stll operatonal, which statement is true? A. The system stops routng calls because it cannot functon without a private network. B. The private network eata is reroutee automatcally over the visible network. C. Both call routers go actve ane atempt to split the system untl the private network is restoree. D. The system contnues to operate but with only one call router in simplex moee.
Aoswern D Question 10 Which two things can cause the "Sene to VRU" to fail within an ICM script for Cisco Unifee Customer Voice Portal? (Choose two.) A. No network VRU is confguree for the routng client. B. VRU PIM just got out of service. C. Incorrect meeia fle name. D. Sene to originator is not enablee. E. Primary VRU peripheral gateway is out of service.
Aoswern A, B
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