Table of Contents
2. 3. 4. 5. 6. 7. 8. 9. 10.
Pg. 1
Statement of Purpose Message from General Manager Message from Contract Administrator Message from URI Athletic Director Organizational Chart/Our Team Ryan Center Facility Overview Boss Ice Arena Facility Overview Ryan Center Operational Overview Ryan Center Tenants
11. Boss Ice Arena Operational Overview 12. Boss Ice Arena Tenants 13. Facility Versatility 14. Universal Use of a University Building 15. Interactive Marketing 16. Spotlight Events 17. Summary of Events 18. Summary of Events 19. Partners 20. Partners 21. Business Development 22. New Era Tickets 23. HYD 24. Surveys 25. Testimonials 26. Testimonials 27. Capital Improvements 28. Capital Improvements 29. Going Green 30. Future Outlook
Statement of Purpose
TO ENHANCE the quality of life on the University campus by providing a
forum for a wide variety of live events, entertainment and cultural opportunities and
by supporting University intercollegiate athletics in a manner that reaches the highest standards that can be set for NCAA athletic competitions.
TO SERVE as a hub and catalyst for the further and ongoing activity and
development on the University campus and in Southern Rhode Island (South County).
TO ATTRACT and book a broad mix of events appealing to all segments
of the University and South County communities, including concerts, family shows, intercollegiate athletic and sports exhibitions, public and trade shows and community and recreational programs.
TO PROTECT the University’s capital investment by insuring that the Facilities
are operated in a manner which is orderly and efficient, and which safeguards the public trust, while providing the greatest overall financial return to the University.
Pg. 2
Message from General Manager
A
s we complete our 11th season in our partnership with The University of Rhode Island, on behalf of Global Spectrum and the staff at the Ryan Center and Boss Ice Arena, it’s my privilege to present our Fiscal Year 2013 (FY13) Annual Report. I am very proud of what our team has accomplished over the past year. Relationships within the industry have never been stronger and awareness of our facilities are at an all-time high. In 2012-13, we were able to celebrate our 10th anniversary and show off the multi-purpose functionality of Southern New England’s Premier Multi-Purpose Venue, with more than 250,000 patrons walking through the Ryan Center’s doors this past year to attend a variety of events. These diverse events included: URI Men’s and Women’s Basketball, URI Football, Rhode Island Interscholastic League High School Basketball Championships, Southern Rhode Island Home Show, Providence County Kennel Club Dog Show, NECA All-Star Cheer and Dance Championships, Steubenville East Catholic Youth Conference, University Admission events and High School and URI graduations, including hosting URI’s 127th Commencement exercises, Graduate School and CELS/Arts and Sciences mini-sites. We continued our great partnership with Michael Nolfe and the URI Student Entertainment Committee hosting URI Family Weekend comedian, Wayne Brady, rappers Big Sean and Kendrick Lamar, and welcoming a sell out crowd to Kip Moore, our first country show collaboration with URI SEC. In addition, we also welcomed back Rock and Roll Hall of Fame Inductee, Bob Dylan, the Piccadilly Circus, electronic dance music (EDM) shows: Life In Color, Steve Aoki and RUSKO, and our first ever nationally televised Mixed Martial Arts (MMA) event, Bellator Fighting Championships. 201213 also marked the first opportunities the Ryan Center has served beer and wine to the general public; first with a Rhody Pub for Wayne Brady, Bellator and Kip Moore and then full concession sales for Bob Dylan.
Pg. 3
Interest in hockey, skating and our public programs continue to flourish at Boss Ice Arena. The nationally ranked URI Men’s Hockey program celebrated Coach Augustine’s 500th win and URI Women’s Hockey thrived again this past season finishing one of their best seasons, ranked 6th in the country while sitting on top of ACHA Women’s D1 rankings for a week. The Southern Rhode Island Youth Hockey Association is the largest youth hockey program in the state, and five local high school hockey teams continue to experience success here at Boss Ice Arena. In addition, our Learn to Skate program continues to teach skating fundamentals to hundreds of local children and adults annually. Overall, FY13 proved our team’s ability to continue to adapt to the ever-changing event landscape such as bringing URI Commencement inside or dealing with the hurricane and blizzard situations where we were available to assist the University in several different capacities. The variety of events hosted at the Ryan Center allowed us to once again surpass the operating budget for the Ryan Center. These numbers are a direct reflection of the dedicated work from the seventeen (17) full-time staff members and over 200 part-time staff members. We also understand that our success as a venue and company is not possible without the support of our partners and tenants that make up the Ryan Center and Boss Ice Arena. We are proud of our strong relationship with the University of Rhode Island, especially the University President’s Office, Vice President for Finance and Administration office, URI Student Entertainment Committee and URI Athletics and we look forward to building on the success of 2013 in the future.
Message from Contract Administrator
THE
UNIVERSITY OF RHODE ISLAND
Division of Administration and Finance Office of the Vice President Carlotti Administration Building, Kingston, RI 02881 USA
Dear Leah, Please accept my congratulations to you and your team on another successful year of operations for the Ryan Center and Boss Ice Arena on behalf of the University of Rhode Island, as we celebrated both venues’ 10 Year Anniversaries. I appreciate the time and efforts of the Global Spectrum staff over the last year; especially during the hurricane and blizzard situations we encountered, as well as your assistance with URI’s 127th Commencement exercises. The mission of the Division of Administration and Finance at the University of Rhode Island is to support the academic, research and outreach programs of the University, including fostering inclusion and community as a tool for success. The Ryan Center and Boss Ice Arena fall within the Division of Administration and Finance and as such, play an integral part in campus operations and the enhancement of our student experiences. Both facilities are well maintained, and your staff ’s commitment to providing a clean, safe and fan-friendly experience is a great testament to the professional dedication your team exhibits on a daily basis. The multi-use and varied programming of both facilities display the outstanding way of fulfilling the outreach mission through the many concerts, family shows, hockey games and public programs, in addition to being the home of URI’s men’s and women’s basketball programs, and URI men’s and women’s club hockey programs. The quality of these programs and the attention given to the
many campus departments who also utilize the Ryan Center and Boss Ice Arena are a source of pride to all users. We are appreciative of your continued support to the university, from your steady employment of numerous URI students through internships and part-time positions to the many times you demonstrated flexibility in this complex and diverse environment. Your response to our last minute request to hosting URI’s 127th Commencement exercises at the Ryan Center due to safety concerns for holding it outside, and the assistance you provided to the URI community during the hurricane and blizzard this past winter were truly exemplary. The relationship between the university and Global Spectrum has grown stronger throughout the years, and we look forward to our continued great relationship, as we anticipate continued growth and success of both our venues for the upcoming season. Go Rhody!
Robert A. Weygand Vice President for Administration and Finance
Pg. 4
Message from URI Athletic Director
THE
UNIVERSITY OF RHODE ISLAND Athletics Director of Athletics 3 Keaney Road, Suite 1, Kingston, RI 02881 USA
I am so pleased to again applaud the great work of the Ryan Center management staff. When there are two groups that need to work together as closely as URI Athletics does with the Ryan Center management staff, there can always be challenges and disagreements. I am proud to say that over the previous six years, the relationship between the two entities has grown and become even more cohesive.
The Ryan Center facility is critically important to not only our basketball programs, but all of our sports teams. It is the face of URI Athletics and as a result needs to be kept in top notch condition. Although the building is over ten years old, its presentation is impeccable. That is only going to get better as the building is receiving some upgrades that will make it even more impressive.
About five years ago, athletics partnered with the Ryan Center to hire a Director of Business Development. Daryl Jasper took on that role and increased revenue by three times what we had been bringing in. Although Ryan Center employee, he did an amazing job of representing both groups seamlessly and made for a very successful partnership. That program worked out so well, that we have enhanced the collaboration by outsourcing our corporate sales initiative to Nelligan Sports Marketing.
We are lucky to have such a positive working relationship with Global Spectrum and particularly the Ryan Center Management staff. Leah Becki and her team do a wonderful job or partnering with athletics and helping us overcome challenges that come our way.
The Ryan Center staff also played a critical role in athletic facility enhancements of the Ryan Center. Through using fundraised dollars, we were able to update the men’s basketball locker room into a state of the art facility. Those projects continue under the guidance of Jim Cordero, Director of Facilities for the Ryan Center, and this fall we will be renovating both the men’s and women’s basketball offices.
Pg. 5
Sincerely,
Thorr Bjorn Director of Athletics
Organizational Chart/ Our Team
Leah Becki General Manager
James Cordeiro Director of Facilities
David Miner Facilities Engineer
Maureen McCarthy Director of Ticket Operations
Matt Moeller Director of Marketing
Monica York Director of Finance
Colleen Walsh Director of Event Services
Jon Hendricks Ice Rink Manager
Gil DiPrete Senior Staff Accountant
Alex Nurkin Event Coordinator
Beth Northup Boss Ice Arena Office Manager
Daryl Jasper Director of Business Development
Event Staff Supervisors
Eric Lantz Facilities Manager & Tech Services Tech Services Staff
Event Staff
Eric Postemsky Premium Services & Event Manager
David Trombetti Ice Technician
Jeff Kuhn Box Office Manager
Box Office Supervisors Box Office Sellers
James Morris Operations Manager Custodians Operations Staff
Michael Scudieri Ice Technician
New Team Members David Miner: David joined Global Spectrum this season as the Facility Engineer for the Ryan Center and Boss Ice Arena, with over 33 years of engineering experience. He recently was the Engineer Director at 41 North in Newport, with previous positions at Amgen and Rhode Island Hospital. He got his start in facility management working as an HVAC/R journeyman. Shortly after, he became an operating engineer and obtained his RMO( refrigerating machine operator) license. A graduate of New England Tech, David will be responsible for all the maintenance and operation of HVAC, plumbing, electrical and mechanical systems at the Ryan Center and Boss Ice Arena. Jon Hendricks: Jon brings several years experience in ice maintenance and equipment operations as the new Ice Rink Manager for Boss Ice Arena. He recently was the Operations Manager for the Flyer Skate Zone in Philadelphia and Supervisor of Ice Line Quad Rinks in West Chester, PA. A graduate of West Chester University and a member of the men’s hockey team, Jon will be responsible for the booking and scheduling of ice time for university and general public user groups, while overseeing the weekly and monthly maintenance of the ice rink. Gil DiPrete: Gil joined Global Spectrum this season as a part time accounting clerk for the Ryan Center & Boss Ice Arena. While working for us part-time, he was also a full-time accounting graduate student at University of Rhode Island. Upon his graduation in May 2013, Gil was promoted to the Staff Accountant position. Gil is responsible for processing the building’s accounts payable invoices, accounts receivable invoices and payroll. Gil is planning to sit for the CPA exam in the coming months.
Pg. 6
Ryan Center Facility Overview
T
he Thomas M. Ryan Center, located on the University of Rhode Island campus in scenic South County, is home to URI Men’s and Women’s Basketball programs, URI football teams’ locker rooms, along with athletic department offices, training rooms, players’ lounges and a souvenir store. The venue seats 7,600 for basketball, and over 5,500 for concerts, family shows, lectures and other community events.
The Ryan Center boasts three tiers of seating in the arena to bring all 7,657 seats within 74-feet of the court, creating a frenzied atmosphere. Every seat in the Ryan Center has a chairback, including 1,120 club seats and features seven luxury suites that overlook both the Meade Stadium football field and the Ryan Center basketball court. The luxury seats are exclusive and fully furnished, offering VIP treatment for up to twenty people.
Pg. 7
Amenities include two state-of-the-art, full-color scoreboards with video capabilities. The house sound system, designed with acoustic provisions, provides a full range of high power sound to all seats in the venue including the concourse and Alumni Room, making it suitable for any event. In addition, 42 brand new LCD High Definition televisions were recently installed for the arena. These televisions are located around the entire arena including; the lobbies, concourse levels, suites levels, meeting rooms and artist dressing room. The Ryan Center is owned by the University of Rhode Island and managed by Global Spectrum, the fastest growing firm in the public assembly facility management field, with more than 115 facilities around the world.
Boss Ice Arena Facility Overview
T
he Bradford R. Boss Ice Arena, located on the University of Rhode Island campus, is home to nationally ranked URI Men’s and Women’s Hockey programs, as well as five Rhode Island High School Hockey programs, the URI Intramural Hockey League, daily public sessions, various youth and adult hockey leagues and a Learn to Skate program. During the summer, Boss Ice Arena hosts a variety of hockey camps and clinics. Built in 2002, this state-of-the-art ice rink is the very first indoor ice facility in all of Southern Rhode Island. The Boss Ice Arena currently has seating capacity of 2,500, two University team locker rooms, four large public locker rooms, one female auxiliary locker room and an officials locker room. In addition, Boss Ice Arena features a University team weight room pro shop operated by the Boss Arena Pro-Shop, owners of 2nd Time Around Sports, Inc., and a hospitality room available for birthday parties, meetings, classes and corporate events. Subway has opened a new franchise at the facility and acts as concessionaire for the Boss Ice Arena. Boss is a great place for teams to practice, families to learn how to skate, watch a game, have a party and most importantly, have lots of fun in a safe, family-friendly environment. The Boss Ice Arena is owned by the University of Rhode Island and managed by Global Spectrum, the fastest growing firm in the public assembly facility management field, with more than 115 facilities around the world.
Pg. 8
Ryan Center Operational Overview Event Percentage Percentage URI Basketball 15% Concerts & Family Events 7% URI Football 3% Brunches & Receptions 4% Cheer Events 2% Exhibitions 5% Graduations 6% Other 58% Total 100% Net Income Percentage Percentage URI Basketball 23% Concerts & Family Events 40% URI Football 5% Brunches & Receptions 3% Cheer Events 6% Exhibitions 14% Graduations 7% Other 2% Total 100% Attendance Percentage Percentage URI Basketball 28% Concerts & Family Events 18% Graduations 19% URI Football 11% Brunches & Receptions 2% Cheer Events 5% Exhibitions 14% Other 3% Total 100%
58%
4% 3% 2% 5% 6% 7% 15%
23%
14% 2% 17% 6% 3% 5%
40%
28%
11% 14% 2% 5% 3% 19%
18%
Pg. 9
Ryan Center Tenants
T
he University of Rhode Island Men’s Basketball program started the 2012-13 season by introducing new coach Dan Hurley as the 19th head coach in team history. The program under Hurley’s guidance improved their win total over the previous year’s campaign, highlighted by their second straight win over Atlantic 10 Champion and NCAA tournament participant Saint Louis, and defeating rival Dayton, despite losing Billy Baron, their top scorer from 2011-12 who transferred to play for his father and three (3) highly recruited transfers sitting out. The Rams were lead by transfer Xavier Munford, who finished second in the conference in scoring at 17.4 points per game, becoming the first Ram to score over 17 points per game since Delroy James in 2010-11. Senior Nikolas Malesevic, also earned a place on the conference’s All-Academic team. On February 20th, the Rams hosted the Seventh Annual Pink Out, a breast cancer charity event held in conjunction with the basketball game that night against Xavier. The URI Athletic Department along with the Ryan Center have raised just under $60,000 over the last seven seasons to benefit the Gloria Gemma Breast Cancer Resource Foundation to help find a cure for breast cancer. The teams outlook for the upcoming year is bright, as three transfers become eligible, and a top recruiting class begins play. In May, the website BleacherReport. com named the Rams a team to watch in 2013-14. Head Coach Cathy Inglese and the URI Women’s Basketball program finished the 2012-2013 season with a record of 6-23, a five win improvement over the
previous year. Their wins include victories over local rivals Bryant and Rhode Island College. The women’s program is looking to the future with eight players for next year having either freshman or sophomore class standing. Despite its first winless season since 1949, URI Football did experience individual successes in 2012. Senior Brandon Johnson-Farrell finished his career with 5,083 all-purpose yards, becoming just the second player in school history to reach the milestone (Cy Butler holds the school record with 5,380 yards). Johnson-Farrell earned Division I FCS AllNew England honors at wide receiver, and was joined on the CAA Football Third-Team All-Conference squad by junior cornerback Jamaal Bess and sophomore linebacker Andrew Bose. Junior quarterback Bob Bentsen established himself as the most accurate passer in school history with a 58.8 career completion percentage, and entering 2013 he needs just 310 passing yards to become the 10th Ram to reach 3,000 career passing yards.
Pg. 10
Boss Ice Arena Operational Overview
Hours of Ice Time Percentage Private Ice Rentals
54%
Public Programs
27%
URI Ice Rentals
11%
54%
5% 11%
Other 5% Learn to Skate
3%
27%
3%
Total 100%
Gross Revenue Percentage Percentage Private Ice Rentals
64%
URI Ice Rentals
13%
Public Programs
7%
Learn to Skate
5%
Other 11% Total 100%
Pg. 11
64%
11% 5% 7% 13%
Boss Ice Arena Tenants The primary goal at the Bradford R. Boss Arena is to provide our patrons with an all around experience that is superior to that of any other ice rink experience. By fulfilling this goal, it has ensured repeat customers and an expanded use of the facility. As this responsibility falls on each and every employee as a whole, all of our employees are motivated to consistently provide our patrons with the highest quality of service, along with a clean and comfortable environment in which to enjoy themselves.
seasons to 24, while registering his 500th career win. The women’s team continued their momentum from the previous season when they ended the year ranked third in the nation, by jumping out to a sizzling 11-0 start and sitting a top the ACHA Division 1 Women’s rankings to begin the year. The women finished another strong season ranked 6th in the country.
As a result of their dedication, the pride that our employees feel is passed onto our customers. The Boss Ice Arena operates a successful in-house Learn to Skate program, led by Skating Director, Jewell Augustine, and public programs, such as, public skating, birthday parties and general social gatherings, public hockey, and stick and puck. Boss is also home to the nationally ranked URI Men’s and Women’s Club Hockey teams. The men’s team finished the 2012-13 season with a record of 19-124 and an overall ranking of #17 in the country. The team lost in the first round of the ACHA National Tournament, while
finishing 2nd during the regular season of the ESCHL and losing in the semifinals of the ESCHL League Tournament. Coach Augustine extended his streak of winning
Additionally, Boss Ice Arena has various loyal customers, of which many utilize the facility on a year round basis. Some of these customers include Exeter/ West Greenwich Hockey Club, Men’s Hockey League, and several other pick up hockey groups organized by devoted customers, such as John Matuszek, Ken Cole, and Marty Ludvigsen. During the long hockey season many patrons are proud to call the Boss Arena their home away from home. These customers include Southern Rhode Island Youth Hockey Association, and boys’ high school hockey teams from The Prout School, North Kingstown, South Kingstown and Narragansett, as well as a newly formed girls’ Co-op team from South County. As the Bradford R. Boss Arena celebrates our tenth year in operation, we are not only commemorating the successful years that have passed; we are enjoying the present and looking forward to the future, with the continued friendships and the new ones yet to be made.
Pg. 12
Facility Versatility
T
he University of Rhode Island opened the doors to the 7,657-seat, state of the art multi-purpose facility, Thomas M. Ryan Center in June of 2002 and fans have flocked to Kingston for men’s and women’s basketball games and several big name concerts in the state-of-the-art arena. Along with sporting events and concerts, the 200,000 sq. ft. multi-purpose facility was designed to host trade shows, conventions, speaking engagements, brunches, graduations and other community events with its array of versatile spaces. The beautifully outfitted Alumni Lounge is available as a function room for parties up to 125 when events are not occupying the arena and is open to Athletic Donors with food and beverage service during basketball games. The arena can also be subdivided to provide a half-house venue for smaller functions. The event floor seating retracts to provide space suitable for family shows or trade conferences. A portable stage is available for concerts and performance events and the event floor itself can seat up to 500 for a banquet.
Its Versatility‌
Galas
Religious Conferences
Cheerleading Competitions
Brunches
Trade Shows
Pg. 13
Open House
Graduations
Speaking Engagements
Receptions
Universal Use of University Building URI CAREER FAIRS: Presented by URI Career Services in the Fall and Spring, the URI Career/Job Fairs offer over 3,000 students an opportunity to come face-to-face with a variety of employers and their representatives. URI ADMISSION EVENTS: Part of URI Welcome Day Weekends in April, over 7,000 potential freshmen and transfer students along with their friends and families meet representatives from student services, on-campus organizations as well as deans and faculty from all colleges. UNIVERSITY FAMILY WEEKEND BRUNCH: As a conclusion to URI Family Weekend, URI President, Dr. David M. Dooley and his wife Reverend Lynn BakerDooley, host a brunch on Sunday morning on the Ryan Center floor for 400-500 URI students and their families following a weekend full of activities. URI SEC EVENTS: The URI Student Entertainment Committee (SEC) has partnered with Global Spectrum to bring numerous artists, comedians and personalities to the Ryan Center to entertain the students and URI community; with many of those shows selling out. This past season, the URI SEC brought comedian, Wayne Brady for URI Family Weekend, along with hip hop artist, Big Sean this Fall. In the Spring, SEC brought their first country artist, Kip Moore, to the Ryan Center for a sold out show and recently crowned Top MC in the Game by MTV, Kendrick Lamar, thrilled the crowd this past April. URI GRADUATION WEEKEND 2013: The soft sounds of hundreds of footsteps entering the Ryan Center floor, all ringed by the resonant cheers and applause of families and friends; over 9,500 individuals including: graduating students from URI Graduate programs, the College of the Environment and Life Sciences and Arts and Sciences, and their families participated in URI Graduation Weekend 2013 at the Ryan Center. In addition, due to safety concerns, the Ryan Center was selected to host URI’s 127th Commencement exercises this season, as we welcomed over 7,000 individuals including: graduating undergrad students, their families and university and state personnel to participate in the graduation ceremony. Pg. 14
Interactive Marketing Email Marketing
The Ryan Center Cyber Club email database is composed of more than 50,000 members, which includes sign-ups, opt-ins and past purchasers of live events and URI basketball games; in addition to the 15,000 URI student emails to compose our email database of over 65,000. The Ryan Center distributes a dedicated e-blast for the announcement of each ticketed event that comes to the arena, and offers its members pre-sale passwords to purchase tickets before the general public. Additionally, the venue distributes e-blasts on a monthly basis to educate members on upcoming events at the Ryan Center and Boss Ice Arena, as well as special emails during holiday break, spring break and spring recess to promote Boss Ice Arena’s public events (public hockey, public skate, stick and puck, learn to skate, etc.) schedule. We work Social Media collaboratively with URI The Ryan Center and Boss Ice Arena continue to utilize social media Athletics and URI Athletic networks as a tool to interact with our audiences on a daily/weekly Development to distribute basis. Over the past few years, we have seen our “Likes”, “Follows” and e-blasts to season ticket visits/views increase dramatically. This increase has been a direct result holders, mini plan holders of branding our tags on advertising, promoting our social media pages and donors throughout the in more areas (including our new ticketing website), utilizing Facebook seasons with information on and Twitter more frequently to promote events, special opportunities specific games, promotions, for our sponsors and in general interaction with URI students and reseating, fundraisers, etc. the community. Boss Ice Arena has seen a 138% increase in “Likes” on Facebook since 2010, while the Ryan Center has jumped 158% in The Ryan “Likes” and 328% in Twitter followers since 2010. Center email Aside from greater numbers, developing an effective social media database is so strategy ultimately leads to higher levels of engagement between the strong that pre-sale venues and the community, and the media. numbers continually exceed those of media Facebook partners and promoter/ Boss Ice Arena artist pre-sales. For example, recent presale 2010-174 emails for Ryan Center 2011-286 Cyber Club sent to email 2012-353 newsletter subscribers 2013-423 and URI students prior to general ticket availability 100 200 300 400 have been a huge success, Ryan Center often accounting for about 10% of all ticket 2010-1,436 sales, or thousands of 2011-2,333 dollars in revenue.
2012-3,392 2013-3,728
Twitter Ryan Center
1,000
2,000
400
800
3,000
4,000
2010-369 2011-615
Pg. 15
2012-1,081 2013-1,637 1,200
1,600
Spotlight Events During the 2012-13 season the Ryan Center hosted over 55 Non-URI Athletic events, welcoming over 150,000 Non-URI Athletic event patrons to several concerts, comedy shows, family shows, conference and trade shows, championship sporting events, lectures and graduations at the state-of-the-art multi-purpose venue.
WAYNE BRADY: Witty impressionist, actor, Emmy award winning comedian and host of “Lets Make A Deal”, Wayne Brady, brought the laughs to the Ryan Center during URI Family Weekend presented by URI SEC and the URI Family Weekend Committee. Brady, who also starred in “Whose Line Is It Anyways”, provided the crowd of more than 3,300 a variety show that URI had never seen before with singing, dancing, impressions, stand up and improv that brought tears of laughter to the Family Weekend crowd.
BELLATOR FIGHTING CHAMPIONSHIPS: The Ryan Center brought the fight to South County this Fall, hosting the Bellator Fighting Championships in November. Bellator 81, was the first mixed martial arts (MMA) event held at the Ryan Center and was also the first nationally televised (MTV2) non-collegiate event in the Ryan Center’s 10 year history.
LIFE IN COLOR/EDM SHOWS: The Ryan Center continued its recent trend of hosting Electronic Dance Music (EDM) concerts this season. The combo of Steve Aoki, RUSKO, and Life In Color (formerly known as Dayglow), who recorded the first sold-out EDM performance, helped entertain thousands of students and community members, providing highenergy music, soaring aerial acts, contortion acts, fire shows and PAINT into an experience of a lifetime during the second season of Electronic Dance Music at the Ryan Center.
KIP MOORE: Up-and-coming country music star, Kip Moore, thrilled the crowd with brand new chart toppers “Somethin’ ‘Bout A Truck”, “Beer Money” and “Hey Pretty Girl”. A sold out crowd of more than 3,700 fans attended the first country concert at the Ryan Center since 2008 (Carrie Underwood) and also marked the first country concert the Ryan Center has collaborated with the URI Student Entertainment Committee on.
BOB DYLAN: Legendary rocker, 11-time Grammy Award Winner, Rock and Roll Hall of Fame Inductee and recent honoree of the Presidential Medal of Freedom, Bob Dylan, and his band rocked the house in April. Up-andcoming folk band, Dawes, joined Dylan for a throwback performance that brought back memories of Dylan’s previous performances in 2004 and 2007 at the Ryan Center.
Pg. 16
Summary of Events Friends General Conference - June 30-July 7, 2012 Steubenville East Youth Conference – July 19-22, 2012 Providence County Kennel Club Dog Show - July 28-29, 2012 URI Facilities In-Service - August 9, 2012 Student-Athlete Orientation – September 4, 2012 URI Football vs James Madison - September 22, 2012 Steve Aoki – September 27, 2012 Big Sean - October 4, 2012 URI Football vs. Brown – October 6, 2012 Donor Brunch - October 6, 2012 URI Football vs Georgia State – October 13, 2012 Wayne Brady - October 13, 2012 Family Weekend Brunch - October 14, 2012 Blackstone Valley Cheer Competition – October 20, 2012 Engineering Job Fair – October 24, 2012 URI Football vs New Hampshire - October 27, 2012 URI Men’s Basketball vs Coast Guard – November 2, 2012 URI Men’s Basketball vs Norfolk State - November 9, 2012 URI Women’s Basketball vs Central Connecticut - November 9, 2012 URI Women’s Basketball vs Bryant - November 13, 2012 Bellator Fighting Championships - November 16, 2012 URI Football vs Maine – November 17, 2012
Pg. 17
URI Women’s Basketball vs Sienna - November 17, 2012 URI Women’s Basketball vs Brown - November 21, 2012 URI Men’s Basketball vs Loyola - November 23, 2012 URI Women’s Basketball vs Boston - November 27, 2012 URI Men’s Basketball vs George Mason – November 28, 2012 URI Men’s Basketball vs Vermont - December 1, 2012 URI Women’s Basketball vs Delaware – December 5, 2012 URI Men’s Basketball vs SMU - December 15, 2012 URI Women’s Basketball vs RI College – December 16, 2012 URI Men’s Basketball vs Georgia State - December 22, 2012 URI Men’s Basketball vs Brown - January 4, 2013 URI Women’s Basketball vs Harvard - January 6, 2013 URI Men’s Basketball vs Charlotte - January 12, 2013 URI Women’s Basketball vs Charlotte - January 16, 2013 URI Women’s Basketball vs Dayton - January 20, 2013 URI Men’s Basketball vs George Washington - January 23, 2013 URI Men’s Basketball vs VCU - January 30, 2013 URI Women’s Basketball vs St. Joseph’s - February 2, 2013 URI Men’s Basketball vs St. Bonaventure - February 9, 2013 URI Men’s Basketball vs Dayton - February 13, 2013 Phi Eta Sigma Brunch – February 17, 2013 URI Women’s Basketball vs UMASS - February 19, 2013 URI Men’s Basketball vs Xavier - February 20, 2013
Summary of Events URI Women’s Basketball vs Fordham - February 21, 2013 URI Men’s Basketball vs LaSalle - February 24, 2013 URI Women’s Basketball vs St. Louis - February 24, 2013 URI Women’s Basketball vs Richmond - February 27, 2013 RUSKO - February 28, 2013 Southern Rhode Island Home Show – March 2, 2013 Southern Rhode Island Home Show - March 3, 2013 RIIL Press Conference - March 8, 2013 RIIL High School Boys Basketball Final Four – March 8, 2013* URI Men’s Basketball vs UMASS - March 9, 2013 RIIL High School Girls Basketball Final – March 10, 2013* RIIL High School Boys Basketball Final – March 10, 2013 Osher Lifelong Learning Institute Reception - March 21, 2013 Kip Moore - March 22, 2013 Winter Guard International - March 23, 2013 URI Spring Job Fair - April 3, 2013 URI Welcome Day - April 6, 2013 Piccadilly Circus - April 7, 2013 Piccadilly Circus - April 7, 2013 Bob Dylan - April 8, 2013 Life In Color - April 10, 2013 NECA Cheerleading – April 13, 2013
URI Welcome Day – April 20, 2013 Kendrick Lamar - April 28, 2013 URI Graduate School Commencement – May 18, 2013 URI Undergraduate Commencement - May 19, 2013 URI CELS /Arts & Sciences Commencement – May 19, 2013 Board of Education – May 23, 2013 Special Olympics Opening Ceremony - May 31, 2013 Prout Graduation – June 4, 2013 North Kingstown Graduation - June 7, 2013 Narragansett Graduation – June 13, 2013 Chariho Graduation – June 14, 2013 Coventry Graduation - June 15, 2013 South Kingstown Graduation – June 17, 2013 Exeter-West Greenwich Graduation – June 22, 2013 Region One Soccer Reception - June 27, 2013 *More than one game was played during event
In addition to the events listed above we have hosted more than 130 meetings, receptions and banquets in our ancillary areas throughout the year for URI Athletics, departments on campus and outside entities.
Logos -Cox -Pepsi -Boss Pro Shop -2nd Time Around Sports -Rams Zone -Kingston Fire -SK Police -URI Police -SSG -URI EMS
Pg. 18
Partners
In 2009, Boston Culinary Group merged with Centerplate to become the official concessionaire at the Ryan Center. Centerplate is one of the largest hospitality companies in the world and is dedicated to delivering Craveable Experiences. Raveable Results. to our many guests and clients. They devote themselves to providing our clients with a total solution platform that does much more than solely serve food.
URI Catering is the exclusive caterer for all functions within the Ryan Center including the luxury suites, birthday parties and pre-show event/ dinners. The catering staff at the University of Rhode Island prides itself in the fine service which it provides to guests of the venue. Their services include: served dinners, buffets, receptions, luncheons and full service bakery.
In 2012, Boss Ice Arena upgraded their concessions at the ice rink by bringing in the largest single-brand restaurant chain globally, Subway, with an agreement with local franchisee, Paul Gencarelli, to provide food and beverage service to Boss Ice Arena patrons. Today, the SUBWAYŽ brand is the world’s largest submarine sandwich chain with more than 37,000 locations around the world. They have become the leading choice for people seeking quick, nutritious meals that the whole family can enjoy.
IATSE Local 23 has provided the Ryan Center with skilled labor necessary to undertake those functions associated with the arrival, performance and departure of concerts, speaking engagements and/ or theatrical performances since 2004. Such skilled labor includes the movement and set up lighting and sound equipment, set up of props, sets, wardrobe and rigging of all show-related material/equipment.
The Ryan Center and Boss Ice Arena would like to thank all our Service Partners.
Pg. 19
Others We Work With
Waste Management is North America’s leading provider of integrated environmental solutions. Serving over 20 million residential, industrial, municipal and commercial customers they seek to maximize resource value, while minimizing environmental impact so that both the economy and environment can thrive. Waste Management, Inc. became the official waste disposal company of the Ryan Center and Boss Ice Arena in 2011.
Siemens is a global powerhouse in electronics and electrical engineering, and operates in the industry, energy and healthcare sectors. For more than 160 years, Siemens has built a reputation for leading-edge innovation and the quality of its products, services and solutions. Siemens has been a partner of the Ryan Center and Boss Ice Arena since 2003, handling various pieces of the equipment and building controls for both venues including all the work on the Ryan Center’s HVAC systems.
DKK Enterprises has partnered with the Ryan Center since it opened in 2002. DKK is a family owned company, established in 1994 offering full service commercial cleaning, including floor care, window cleaning, as well as general maintenance. DKK’s staff is dedicated to maintaining the Ryan Ceneter to the highest standards.
Pg. 20
How you Doin’? Not just a saying or a greeting…How You Doin’? is a philosophy that runs deep through Global Spectrum Facility Management’s facilities and staffs. How You Doin’? is more than a way we greet our clients and guests. It’s a way of life at the Ryan Center and Boss Ice Arena. Whenever customers encounter a Ryan Center or Boss Ice Arena employee, they are greeted with a “How You Doin’?” and a big smile. HYD encourages all employees to engage in conversation with customers, not only to assist them and make their experience more enjoyable, but also for us to gauge our performance as a company. Employees report back to management any significant comments so they can be acted upon. Besides this universal greeting, the HYD program also includes employee
incentives, training for full and part-time staff members, tools to measure company performance and more. Both venues’ staffs are trained in the HYD philosophy, including the Top 10 principals that help us maintain a first-rate facility by providing top-notch service to our guests. A HYD committee is in place at the Ryan Center and Boss Ice Arena featuring a representative from each department to create a fun and exciting work atmosphere. Some highlights from the HYD committee this past season were our all staff training, Wear Red for American Heart Association, URI Pink Out, Making Strides Against Breast Cancer Walk, Easter Egg Hunt, Cinco de Mayo party, hosting RI Adoption Gallery, St. Patrick’s Day Luncheon, URI Spirit of Giving Holiday Toy Drive, Holiday Potluck and our monthly HYD newsletter.
Top 10 Principals 1. Customer First
All employees are empowered to use all resources available to serve internal and external customers.
2. Golden Rule
Treat customers and co-workers with complete respect, fairness and courtesy.
3. Listen
Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.
4. Think “Yes”
Consistently demonstrate a can-do approach in thoughts and actions.
5. Be Professional Pg. 21
Represent the Ryan Center, Boss Ice Arena and Global Spectrum in an ethical and positive manner with all interactions.
6. Positive Attitude
Solve problems creatively by making decisions that positively impact the entire organization.
7. 24-Hour Rule
Act with an appropriate sense of urgency when responding to any and all requests.
8. Everybody Sells
Suggest and implement new ways to drive and improve business.
9. Enthusiasm
Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.
10. Do It Now
Deliver on the things you have committed to doing and are accountable for producing.
Surveys
Customer satisfaction at the Ryan Center is an extremely important part of Global Spectrum’s operation and in FY 13 the Ryan Center once again used the client satisfaction survey system through Survey Monkey. Following specific events an email is sent to all ticket purchasers with an explanation of the survey and a link to event specific survey. Our customers are asked to rate their experience at the facility in a variety of areas. These areas
include building cleanliness, staff knowledge, concession operations, parking experience, will call experience, and overall impression of the facility. This Spring we sent out surveys for our Kip Moore and Bob Dylan concerts, along with a survey to men’s basketball ticket holders and URI students. Below are the responses of patrons to a few of the questions asked in the surveys.
1%
51.2%
How satisfied were you with the facilities at the Ryan Center?
2.4% 15.7%
Extremely Satisfied- 29.7% Very Satisfied – 51.2% Satisfied – 15.7% Somewhat Satisfied - 2.4% Unsatisfied – 1%
29.7% Helpfulness of Guest Services/Ushers/Security
Extremely/Very Helpful – 66%
Helpful – 32%
Helpfulness of directional signs
Extremely/Very Helpful – 70%
Helpful – 27%
Box Office/Will Call Experience
Extremely/Very Satisfied – 69%
Satisfied – 27%
Parking Experience
Great/Good – 73%
Average – 24%
Likeliness to attend a show/basketball game next season
Extremely/Very Likely – 73%
Likely – 18%
Recommend to friend/family/colleague
Absolutely/Most Likely – 97%
Likely – 3%
Pg. 22
Business Development
The Business Development Office
experienced another extraordinary year during the 2012-13 fiscal season bringing in just over $250,000 in gross revenue through corporate partnerships for the Ryan Center and Boss Ice Arena. The addition of Daryl Jasper, Director of Business Development in 2008, as well as development of new partnerships and long term relationships have all played a vital role in the growth over the past few seasons. Due to this
Pg. 23
increased growth over the past few years, the Ryan Center and Boss Ice Arena, along with URI Athletics will begin to utilize, Nelligan Sports Marketing’s services beginning fiscal year 2014 for corporate partnerships. The Ryan Center and Boss Ice Arena would like to thank all our corporate partners for helping us achieve this growth and look forward to the continued success working with Nelligan Sports Marketing.
New Era Tickets
T
he Thomas M. Ryan Center at The University of Rhode Island recently selected New Era Tickets, the solutiondriven subsidiary of Comcast-Spectacor, as their fullservice ticketing company to support ticketing, marketing and fund raising operations for the cutting-edge, multipurpose facility. New Era Tickets officially took the reigns on June 13 from Ticketmaster, who had been the venue’s fullservice ticketing company since prior to the venues opening in 2002. New Era Tickets will provide new conveniences and options for the Ryan Center and URI Athletics, which will immediately enhance every customer’s experience. New Era Tickets’ customized ticketing solution will integrate mobile ticketing, access control management systems, wireless ticketing technology, and fraud prevention for the venue. New Era Tickets’ solution will also more efficiently support the prioritized seating program that The University of Rhode Island uses for allocating seats to donors and season ticket holders.
and client team will support the Ryan Center 24/7, as well as marketing support from Fan One Marketing. Fan One’s solution integrates ticketing data, online behavior, and consumer response with sales and marketing campaigns. These features provide organizations with greater insight into their fan base and allow for deeply segmented and customized communications. The technology provides sports and entertainment organizations with the ability to create automated, rules-based, multi-touch, multi-channel marketing campaigns based on individual consumer actions. As part of the transition away from Ticketmaster, the Ryan Center and URI Athletics has developed a new internal ticketing website and call center that allows URI more flexibility and control. With the marketing support of Fan One and New Era a new email system through Neolane has been developed that will allow the Ryan Center, Boss Ice Arena and URI Athletics a better opportunity for behavior targeted campaigns and automated messaging that will better serve our Cyber Club and season ticket databases.
New Era Tickets provides organizations with more control over their ticketing to increase their operational flexibility and revenue. Through the use of New Era Tickets’ ticketing solution, Paciolan (New Era Tickets’ sister company), the Ryan Center and URI Athletics will gain more control over their ticketing process and branding, flexibility with setting ticketing fees, and ownership of customer data. In addition, New Era Tickets’ highly trained contact center
Pg. 24
Testimonials
“From a marketing/business perspective, it is a seamless integration; i.e., you feel like you are coordinating with University staff and for the most part, the public isn’t even aware and just assumes it is a University managed facility. You never get the feeling that it is remotely micromanaged or have to deal with a different person every time an issue comes up. The consistency is a key benefit for us. As an example of how they have helped us in a non-traditional way: during the blizzard we experienced this winter, at the last possible moment, the state backed out of previous understanding to help us operate a shelter when we needed it. Global Spectrum staff, without any training or previous consideration effectively operated as an impromptu shelter while simultaneously managing the regularly scheduled events without any problem. I really feel they will do whatever is necessary for life safety and to assist the community whenever they can.” -Shad Ahmed Emergency Management Coordinator, URI Office of Emergency Management and Homeland Security and Director, National Institute for Public Safety Research and Training
“I consider Global Spectrum one of the best, most professional companies I have ever contracted with over my 20 years in business. I believe that our successful partnership has helped to keep these facilities two of the cleanest public buildings in the state of Rhode Island. I look forward to a long lasting relationship with both Global Spectrum and the University.” -Paul Lacasse DKK Enterprises, Inc.
“Under Global Spectrum’s continued management and Leah’s leadership, I truly believe that the Ryan Center will continue to compete as one of the best venues for large-scale events in, not just Rhode Island, but all of New England. It has been great to work with Leah and her staff each and every time (in fact, I wish that every venue we work with was exactly like them).” -Mark Yebin Wang Ask About It Entertainment Inc.
“The attention to detail and professionalism demonstrated by everyone is what makes this ceremony run like a fine tuned machine. Although we have been helping run this ceremony for many years, it is really your knowledge, insight and willingness to make things work that gave the new team confidence! Please know how much we appreciate your time and effort to help make this day a fitting celebration for our graduates, faculty and University.” -Rachel DiCioccio Director of Graduate Student Instructions
“Colleen’s ability to resolve issues, remove obstacles, her attention to detail, and her professionalism are the fundamental reasons why Blackstone Valley has made the Ryan Center our venue of choice for our annual October event. Colleen makes us feel as if we have the largest and most important event at the Ryan Center each year. Quite frankly, that is good for our ego. As a direct result of working with Colleen, Blackstone Valley is looking to enter into a multi-year agreement with the Ryan Center to host our event there for the foreseeable future.”
Pg. 25 -William L. Goodwin, Jr. - Blackstone Valley Youth Football and Cheerleading
Testimonials
“Most recently, Cat Country had the pleasure of co-hosting a Family Skate with the Boss Ice Arena during the winter 2012 holiday vacation week. This event offered families across the state an opportunity to enjoy an afternoon of public skate at the beautiful Boss Ice Arena facility--all for the cost of two cans of non-perishable food items which were donated to the RI Community Food Bank. More than 500 children of all ages, and another hundred or so parents and guardians participated in the great event! Without the support of Matt and the staff of the Boss Ice Arena and Global Spectrum this event would not have been as successful. It has become an annual event for us; one Cat Country and the Boss Ice Arena enjoys offering. This one event highlights the strength of our relationship. We value and appreciate Global Spectrum as a long term community partner, and are pleased to have the staff as part of our extended Cat Country family.” -Carolyn Montanari Cat Country
“Over the past year I have had the great pleasure of working with the Ryan Center twice. I have to say that out of the 75 venues I work with every year, the Ryan Center is the most accommodating. This is a first class team and I look forward to the opportunity to work with them in the future. I wish all the venues I work with were as dedicated to creating an all around great experience as the Ryan Center. To Leah and her team I say thank you. Mr. Weygand, I say your lucky to have this first class team managing a great venue!” -Zach Samson Life In Color
“As always, the Ryan Center and staff provided the RIIL an opportunity to give our student athletes an absolute first class experience during our high school basketball championships. The professionalism of everyone associated with our event is always evident and they all go above and beyond to insure that every detail is covered. We are thrilled with the relationship that the RIIL and the Ryan Center has built over the years and look forward to continuing to work together to make our future events even better.” -Michael P. Lunney Rhode Island Interscholastic League
“I feel that the Global Spectrum team has not only increased my desire and comfort level to operate and host such a technically intricate event at the Ryan Center, but has displayed the highest level of customer service in the most genuine and personable manner I have ever experienced in the production//live entertainment industry. Without Global Spectrum being a part of my team during this truly blessed and powerful event, I do not think we would have been as successful as we have over the past 3 years. It has been an honor and pleasure to get to know Jim and his staff, they are honestly the main reason for me recommending the Ryan Center as the venue to host this amazing event year after year. There are many other arenas that could handle a production such as mine, but they are lacking one key component...Global Spectrum and for that reason just won’t work for my events.” -Brett St. Gelais - Steubenville East Youth Conference
Pg. 26
Capital Improvements
A
s we complete our 10th season as the facility management company of the Ryan Center and Boss Ice Arena, we are extremely proud of the capital projects we have collaborated with the University on to provide maintenance and improvements to the state-of-the-art venues on URI’s campus. Since 2005, Global Spectrum’s staff at the Ryan Center and Boss Ice Arena has facilitated over $2.1 million worth of capital improvements including over $1.4 million worth of projects that have either been completed or will be completed this season. Some of the larger capital projects include:
• Upgrading to the latest standards for improved operation and reliability • Qualification for “Total Maintenance” or “All Inclusive Maintenance” contract on old equipment at costs similar to new equipment.
Venue Lighting Arena Bowl Lighting Control System: The decision to replace the previous lighting controls system was done for several reasons. The previous model was an aging system that reached its life expectancy and had began malfunctioning; causing light to turn off and on at will. It had also become increasingly challenging to get replacement parts to repair. The implementation of the new Payne Sparkman controls, provided us cutting edge technology, while giving us the ability to control each light fixture individually and thus more flexibility. In addition, it gave us the ability to turn lights on/off on-site or even remotely, as well as putting in place schedules thus reducing energy usage.
Roof Repairs: Working with architect Brewster Thornton Group and Apollo Roofing over several phases, we have been able to eliminate many high visibility leaks in both buildings that have lingered over time. There are also plans to continue on in full force to close out the remainder of the leaks this summer. In addition to the specific roof repairs, new gutters, down spouts and snow guards have been installed at the Boss Arena to replace the items that were severely damaged by recent winter storms.
• Lobby/Concourse Lighting: When changing the lighting over the lobby and concourse areas, it became apparent that we need to increase the amount of light in those areas. When tested, the previous lighting in the lobbies came in at 7-9 foot candles. After the new fixtures were installed, the readings came back between 60-80 foot candles, an increase of over 600%. Not only were we able to drastically increase lighting, but also strategically reduce energy by 60%! Along with both of these major accomplishments, we also were able to use an appealing fixture that fit in with the overall design of the venue.
Pg. 27
After performing these overhauls, several items were fixed that were able to save us from costly repairs and being out of commission during peak season. Additionally, the units were tuned up and thoroughly cleaned enhancing efficiency by about 20%, thus further saving on utilities.
• Arena LED Lighting: This is the final recommended lighting project that will drastically improve the atmosphere and gameday/event abilities when it comes to lighting. Chiller Units Overhaul: In 2013 a major overhaul was performed on the two Trane chillers that provide cooling for the Arena at the Ryan Center. The benefits of a major overhaul can be substantially greater than the cost. They include: • Longer equipment life • Reduced downtime and business interruptions
Capital Improvements
Basketball Court: In collaboration with the athletics department, when looking at the rebranding of the school logo at center court, we found it to be an opportune time to invest in a new basketball court. An alternative option; sanding down the logos and repainting the existing court would have further reduced the life of the of the court and leaving the University with little to no value remaining on the court. With the decision to invest in a new court, we were able to gain a court with full life cycle, new designs and in the process recover some of the original investment by selling the old court back to the manufacturer. In addition, we are able to complete this process while
not being without a court for summer camps or practices; which would normally be the case for annual screen and coats. This past season, Global Spectrum also collaborated with athletics department on the recently completed renovation of the Men’s Basketball Locker Room and Ryan Center North Pad projects. Men’s Basketball Locker Room: With the hiring of new Coach Dan Hurley, a new vision of the team locker room emerged. A place for the players to lounge that will provide a highly useful recruiting tool. The athletic department utilized the
Ryan Center’s Operations Department to research, negotiate and hire an architect and subcontractors to perform the work. As part of this project management, the management staff was able to manage the project under budget and successfully accomplished the goals and visions of the head coach.
Pg. 28
Going Global Spectrum recognizes the increasing importance of managing venues that are “green”, or environmentally friendly, and is committed to reducing the use of natural resources and the amount of waste that results from various events and activities that take place at the Ryan Center and Boss Ice Arena. These efforts are part of a corporate initiative called the Global Spectrum “STEP UP” program, which is a program designed to enhance our corporate image and distinguish us as a socially and environmentally responsible organization.
Green
Cost Containment
Global Spectrum has a proven track record of aggressively controlling energy costs. Through LIKARR we have installed the FastDraw system at the Ryan Center and Boss Ice Arena, which cuts costs by using exact dilution control levels and reduces excessive use of water when compared to manually diluting products. This system also reduces the venues’ carbon footprint by decreasing chemical and plastic in the waste stream. Through Gexpro Lighting we have installed new energy efficient concourse lighting in the Ryan Center, reducing power usage from 400 watts (16,000 hours burn) to 116 watts (40,000 hours burn). This increases the life span of the lamps by 50%, while decreasing the energy output by 40%. Global Spectrum is also in the process of upgrading the lights inside the arena by providing new state-of-the-art LED lighting fixtures. The project will decrease the watts from 1100 watts to 635 watts, saving the University approximately three million dollars ($3,000,000) in acquisition and total costs over a fifteen year span.
Recycling Efforts
We have placed recycling bins for glass, plastic and aluminum cans in front of all concession stands, around the concourse and in the office areas of the Ryan Center and Boss Ice Arena.
At the Ryan Center and Boss Ice arena we are committed to achieving maximum sustainable operations in our facilities and reducing the use of natural resources and the amount of waste that results from various events and activities that take place throughout the year. Working with our vendor partner, LIKARR Maintenance Systems, one of the regions largest and fastest growing companies in the Facility Supply Distribution Industry, the Ryan Center and Boss Ice Arena utilizes the latest technologies in equipment, chemical management systems and best practices to provide a GREENER, cleaner and healthier environment for our staff, clients and patrons including replacing cleaning supplies with more environmentally friendly products. We also utilize environmentally safe chemicals for our water treatment through Rhode Island’s Bardon’s Water Services and Technologies.
Pg. 29
Where appropriate, through our partnership with Waste Management, Global Spectrum uses a single-stream recycling program in which paper, glass, plastic and aluminum cans are placed in one bin instead of being separated by material. These bins are placed throughout the building, including offices, kitchens and concessions. Through Global Spectrum’s relationship with Waste Management, the Ryan Center and Boss Ice Arena environmental efforts have produced the following annual savings: • 141,912 kWhrs of electricity (enough to power 12 homes for a full year) • 3,120 gallons of oil (enough energy to heat and cool 12 homes for a full year) • 744 gallons of gasoline (enough gasoline to drive 20,736 miles) • 420 mature trees (enough to produce 5,167,980 sheets of newspaper) • 215,976 gallons of water (enough to meet the fresh water needs of 960 people for a year) • 132 cubic yards of landfill airspace (enough airspace to meet the disposal needs of a community of 1,968 people
Future Outlook
T
he Global Spectrum staff at the Ryan Center and Boss Ice Arena are excited to have completed our 10 Year Anniversary as partners of The University of Rhode Island and look forward to the start of the 2013-14 Fiscal Year. Building on the accomplishments from this past season and the past ten years overall, the staff continues to work diligently in bringing diverse events and programs to both the Ryan Center and Boss Ice Arena, while emphasizing customer service through the “How You Doin’?” program. Because of the work we have done up to now, next year promises to be a great one. The men’s basketball team is poised for an exciting season under Coach Dan Hurley and his staff with a talented group of transfers eligible to play this season. The women’s basketball team returns a solid core of veterans under Coach Inglese’s leadership that saw the program increase their win total by 5 games from the 2011-12 season. We will continue to build off the progress we have made offering opportunities to enjoy beer and wine at certain events, developing new relationships as well as maintaining our current great relationships with promoters. In addition we will continue to seek opportunities for The University of Rhode Island and Global Spectrum to enter into strategic financial ventures while bringing new events and initiatives to the Ryan Center and Boss Ice Arena. We hope to see you during the 2013-14 season which is already off to a strong start with; great shows, exciting basketball opponents and an array of community events. We look forward to sharing with you another ten (10) years of fun! Don’t miss out this year!
Pg. 30