What is CRM? • Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions. • CRM is a category of software that covers a broad set of applications designed to help business customer data and business information.
Why Does Company Need CRM? • You need CRM to make your business more efficient and increase you revenue per employee. • You need CRM to create repeatable successful processes. • We are looking for multi-channel customer environment. • A Forward View of Your Business • Know what your customers really want.
Tips To Become Perfect Salesforce Consultant 1. 2. 3. 4. 5. 6.
Knowledge Experts Sales force Certified Administrators Implementation Expert Innovative Solution Providers Company Stability Trustworthy Reputation
• Knowledge experts-when choosing a consulting partner you want to be dealing with knowledge experts and find companies with the proper knowledge of your projetect. • Salesforce Certified Administrators-your salesforce certified administrator is your font-line-go-to person for managing and maintaining your salesforce org.
• Implementation Expert-Service cloud consultants are able to design solutions for business that are focused on building long-term customer success. • Innovative Solution Providers-These combination of skills are the key to a successful salesforce consulting partner.
Who Am I… • Ryan Mitchell Rex Putnam is an Experienced Salesforce Consultant who specializes in customer services. • Today I Have Guided You How to Become Perfect Salesforce Consultant.