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Embracing innovation and technology
This year we will trial emerging smart home technologies and ways to make it easier for residents to engage with technology, including voice.
Rick Davies
HEAD OF TECHNOLOGY AND INNOVATION
Building on myRyman
Our myRyman app revolutionised the way we approach aged care. The days of caregivers and nurses handwriting notes at the nurses’ station have been replaced with digital record keeping, an exponential increase in data-driven insights, and more time for our team to do what they love doing – spending time with residents.
We continued to develop myRyman during the year. We introduced additional automation and efficiencies for our carers, along with the ability for allied health professionals to integrate to myRyman.
There is more to come. In the next 12 months we plan to expand the myRyman platform to put technology into the hands of our serviced and independent residents. This will allow residents to easily engage with village life, build social connections, improve wellbeing and access care services. It will also provide a platform for the rapid delivery of future innovative services for residents.
Across the wider business we expect to see a significant improvement in efficiencies as we continue to evolve our processes, ensuring they are fit for purpose and providing our team with the tools and support they need.
Cyber security remains a critical focus
Our clinical care systems depend on safe and reliable information systems. As a healthcare provider Ryman safeguards sensitive information on behalf of many vulnerable people. We also look after sensitive commercial information, and failing to safeguard any of these areas puts us at risk.
As part of our induction process, all new Rymanians undergo data privacy training. During the year we launched an ongoing internal cyber security awareness campaign to train our people. These campaigns focus on educating people on how to avoid security risks such as phishing attacks, and on the importance of multi-factor authentication and secure passwords.
To further improve our cyber security processes several external reviews and assessments are completed on a regular basis. Cyber security is dynamic and evolving, so continual education of our people, and ongoing reassessment of processes and technology, is fundamental to ensuring the Ryman environment is as protected as possible.
Ann Groom and Henry Claassen, Ryman residents.
