The Ryman Guide
Cover photo | Sandra & Sidney, Ryman residents
Sheron & Ray, Ryman residents 4
T H E RY M A N G U I D E
Welcome
Taking the first steps in choosing your retirement lifestyle is an exciting time. It’s a chapter of life filled with possibility, and at a Ryman village our aim is to help you make that chapter the best it can be.
We encourage residents to push further and to go beyond the ordinary, because like any chapter in your life, the choice is yours in how you’d like to spend it. That’s why we offer living options to suit everyone, it’s why our terms come with certainty, it’s why we continually innovate, and it’s why we offer care on site so you can plan for the future.
When people visit our villages, they often tell us that they feel the difference. There’s something in the way residents and our village teams interact, their energy and enthusiasm. I first experienced that feeling when I visited our Victorian villages not long after joining the Ryman Australia team.
When our co-founder Kevin Hickman said, “everything we do must be good enough for Mum, or Dad”, it wasn’t just a marketing slogan. Anyone who visits our villages can see that philosophy is the cornerstone of everything we do.
I already knew I was joining a remarkable company, but I didn’t fully appreciate just how special it was until I set foot into our village communities.
It’s something you have to experience for yourself, and I very much hope you get that opportunity soon.
That first impression stays with me as I continue to see residents enjoying the freedom, flexibility and support that our villages provide. There’s no better feeling than knowing you’re surrounded by a community that cares. It’s a foundation that enables you to forge ahead with the passions and pastimes that you’re eager to continue with, or those that you’d like to try for the first time.
Cameron Holland Chief Executive Officer Ryman Healthcare Australia
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Christine, Ryman resident 6
Contents How it all began. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Life is for exploring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Independent and serviced apartment living Independent living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Home Care Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Serviced apartment living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
The measure of retirement living Financial certainty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Ryman’s Peace of Mind Guarantees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Compare our terms with others. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Genuine connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Life-enhancing innovation.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Future care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 It’s all for you.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Find your village Village locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Village directory .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
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How it all began
The Ryman story
Finding the perfect business
In 1983, Kevin Hickman walked into a fire-damaged building to investigate how a fire had started. The building was an aged-care facility, and Kevin didn’t like the standard of care he saw.
Kevin and his business partner, accountant John Ryder, had met a few years earlier. Kevin had left the police to set up his own private investigation business and needed an accountant. Kevin says the partnership worked because they had complementary skills.
“There were four people to a room, with shared toilets down a corridor. The people running the facility were nice and did a good job in as much as they were expected to. But to me, the standard was so poor, and preserving the dignity of the residents didn’t appear to be a priority. However, that’s how aged care was in those days.”
The pair were on the look-out for a business opportunity. After Kevin’s experience with the fire-damaged aged-care facility, they knew they’d found what they were looking for. They could start a business that would improve the way older people lived and how they were cared for. It was a business they could feel good about and believe in completely.
That experience got Kevin thinking about what the standard should be. “I thought, what would I want for Mum? I’d want a private room, for a start.”
They soon found a block of 14 two-bedroom flats, which they would convert into their first aged-care facility.
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T H E RY M A N G U I D E
Ryman’s ethos hasn’t changed
More than three decades on, Kevin’s words still ring true, “everything we do must be good enough for Mum or Dad.”
And with that, Ryman – formed from combining Ryder and Hickman – was born Their venture was a great success, and Ryman was soon in the market for a second property. A motel complex became their next development. “Because we didn’t have much money, I lived there while we rebuilt it,” Kevin says. A belief in growing in-house talent
Kevin and John believed in reinvesting to grow the company. Profits were reinvested to lay the foundations for future earnings so that the value of the investment was always compounding.
Both Kevin and John believed in bringing young, talented people through the ranks to top roles. People had to have the Ryman way of working in their DNA to become Rymanians. They had to have care at the heart of everything they did.
The Ryman recipe was to buy the right site in a well-established suburb, use working capital to build the first stage of the village, sell that, and use the capital to fund the next stage. They’d then build an aged-care wing and operate the village using home-grown staff trained in Ryman systems.
“I thought, what would I want for Mum? I’d want a private room, for a start.” Kevin Hickman Ryman Healthcare Co-founder
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Alan & June, Ryman residents 10
Ryman Healthcare
Whatever age whatever stage, life is for exploring
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The building blocks to a full life at Ryman
Genuine connection
Future care
Community is central to the lifestyle at Ryman villages. Free from the responsibility of maintaining the family home, you can make the most of staying active and connected with like-minded people.
Aged care is built into the fabric of our villages from the very beginning. We do this so you can feel reassured knowing that if your health needs change we can continue looking after you.
That feeling of connection also extends to the unique bonds that develop between residents and our village teams. You can see it in how they interact with each other, the laughter, the camaraderie. And when times are tough, that’s when you really feel the power of a caring community.
Ryman villages offer independent living, serviced apartments, residential aged care (low care and high care), and specialist dementia care. Better still, once you live in a Ryman village you have priority access to our aged-care options.
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T H E RY M A N G U I D E
Life-enhancing innovation
Financial certainty
Pioneering a better way means never standing still when it comes to innovation.
Having certainty about your living costs inspires confidence, as it means you can relax into retirement and live the way you want.
Particular about home design? · So are we! Ryman villages are designed and crafted to the highest specification.
Ryman’s Peace of Mind Guarantees are designed to protect you and your family, so whatever the future holds, we’ve got your back. From a base weekly fee that is fixed for the entire time you occupy your apartment or villa*, to a deferred management fee that is capped at 20 percent – one of the lowest in the retirement sector.
Recognise the benefits of technology? · We do too, through award-winning advancements such as our myRyman Care app, Never Alone alarm system, and our dementia care model myRyman Life.
*See page 38 for more information.
Feeling peckish? · Our chef-prepared Delicious menu will go down a treat.
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Sandra & Alison, Ryman residents 14
Independent living
All the upsides Enjoy all the upsides of living in your own apartment or villa, plus a huge bonus – the support of a vibrant community.
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Suellen, Ryman resident 16
INDEPENDENT LIVING
An apartment or villa lifestyle Our one, two, and three-bedroom apartments and villas are designed with the over 65s in mind, they’re all about easy living. From the clean lines and clever design layout, to the tranquil village surroundings that make you feel like you’re on holiday with your own furniture. Kitchens and bathrooms exude a touch of class with quality fixtures and fittings that are modern yet timeless. Air conditioning ensures year-round comfort, a neutral colour palette lets you add your own personality to the interior, and monitored call bells provide reassurance 24 hours a day.
Love your home, love the lifestyle Simple but elegant, easy to maintain but never basic, and with everything you need, you’ll very quickly fall in love with these beautiful homes. Best of all, your base weekly fee includes rates, window cleaning, gardening and exterior maintenance. Leaving you more time and energy to enjoy the things you really love.
Making a move is easy If you later decide to move from your apartment or villa to a serviced apartment, as an existing Ryman resident, you’ll have priority access.
Your gateway to village lifestyle
You don’t have to wait until your apartment or villa is sold – you can move as soon as a serviced apartment is available. Plus, you won’t have to fund any additional capital.
Whether you fancy a quiet night in or you’re fond of entertaining, your apartment or villa lets you go with the flow. And when you feel like taking advantage of the extensive activities and events on offer, or the quality village amenities, it’s great to know that everything is on your doorstep.
A village sales advisor can explain this further and will answer any questions you or your family may have.
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Independent living
What you can expect from us As part of Ryman’s Peace of Mind Guarantees for independent living and serviced apartment living, your base weekly fee will never increase. It would only increase if you moved from an apartment or villa to a serviced apartment, or you added extra aged-care options.
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INDEPENDENT LIVING
The fixed base weekly fee For independent living, this covers: • rates, water rates, and building insurance • gardening and ground maintenance • maintaining and operating the community amenities • our Engage activities program, including art exhibitions, fashion shows, arts and crafts, and regular outings • our Triple A exercise program, including classes such as functional fitness, circuit, or ‘sit and be fit’ • exterior maintenance of your apartment or villa, including inside and outside window cleaning • social time at our weekly Happy Hour • our optional Never Alone electronic alarm system that triggers when no movement is detected in an apartment or villa for 24 hours • call bells monitored 24 hours a day by our on-site staff • village management and administration • scheduled transport services and outings.
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Independent living
Home Care Packages At Ryman Did you know you can access a government-subsidised Home Care Package in the comfort of your Ryman apartment or villa?
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INDEPENDENT LIVING
What is a Home Care Package?
Level
1
A Home Care Package provides you with government-funded support and care services that support you to live independently in a Ryman apartment or villa for as long as possible. You have choice and flexibility in the way these services are provided to you.
Basic care needs
Level
2
Low-level care needs
Level
3
A Home Care Package is suitable for those who need help with a number of everyday tasks, from home cleaning and daily support to transport and social outings.
Intermediate care needs
Level
4
There are four levels of government Home Care Packages available. These begin at level 1 for basic care needs and progress through to level 4 for high care needs. This means you can adjust the type and level of services you receive depending on your changing needs.
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High-level care needs
Why choose a Ryman Home Care Package?
What services are available?
At Ryman, we have a dedicated home care team to help you with your Home Care Package. From assisting with the application process to tailoring services to meet your needs. We will help maximise your Home Care Package funding so you can benefit from the right level of care and support services.
Services vary from home cleaning and personal care to transport and social outings – all based on your assessed Home Care Package level. Our team will discuss your options with you and will help tailor your package to your individual needs. It’s your package, done your way. We can also provide support while you wait for your Home Care Package, by either accessing other government or private funding that is available.
Your package, your way
Personal Care
Domestic tasks
Companionship
Showering and bathing assistance including hair washing
Vacuuming, mopping, and dusting
Help running errands Transport
Making or changing the bed Assistance with compression stockings
Company at appointments Laundry and ironing Personal hobbies and interests
Personal grooming, including hair, make up and nail care
Meal delivery, grocery shopping and meal preparation
Dressing and undressing
General cleaning, rubbish collection
Someone to have a cuppa and chat with
Washing or walking your pet
Play games or watch a movie
Social outings or events
Incontinence management Getting in and out of bed
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INDEPENDENT LIVING
Allied Health
Aids & equipment
Carer support
In-house podiatry and physiotherapy
Mobility aids
Support to organise respite care
Support with technology Administering medications
In-home respite care Personal alarms
Wound care
Overnight care Communication aids
Catheter assistance Help with arranging other health services
Other aids and equipment related to your care
Our in-house Home Care Team 0407 940 902 rymanhealthcare.com.au 23
Murray and Ngaire, Ryman residents 24
Serviced apartment living
Independence with support Serviced apartments offer support you can count on. It’s great for you, and reassuring for your family.
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S E R V I C E D A PA R T M E N T L I V I N G
Enjoy the good life
More than a feeling
Serviced apartments come with support that makes life easier, like housekeeping and a chef-prepared meal every day. Your apartment is centrally located in the heart of the village, so getting around is a breeze and staying active and connected with others is easy.
It’s the feeling of togetherness that’s the real clincher for serviced-apartment residents. You have a variety of outings, regular transport options and endless opportunities to join in with activities when you feel like it. You feel included, you feel supported, but most importantly, you can still enjoy the sanctuary of your own apartment.
It’s independence with support, wrapped up in a community you can thrive in.
“It makes me feel years younger knowing that help is there if I need it. It takes the stress away.”
Your home, your sanctuary Light and spacious with a seamless flow throughout, you’ll find everything is at your fingertips. A neutral colour palette means you can style and furnish your apartment just the way you like it. There’s a kitchenette with a fridge-freezer and microwave, a separate bedroom and a private ensuite. Call bells mean help is always there, as they’re monitored 24 hours a day by on-site staff. Some of our villages also offer studio apartments.
Elizabeth Serviced-apartment resident
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Serviced apartment living
What you can expect from us As part of Ryman’s Peace of Mind Guarantees for independent living and serviced apartment living, your base weekly fee will never increase. It would only increase if you moved from an independent apartment or villa to a serviced apartment, or you added extra aged-care options.
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S E R V I C E D A PA R T M E N T L I V I N G
The fixed base weekly fee Like independent living, the weekly fee for serviced apartments covers:
Fixed base weekly fee:
• rates, water rates, and building insurance • gardening and ground maintenance
In some circumstances, serviced-apartment residents can defer paying any additional charges not included in the base weekly fee. Interest may apply. Talk to us to find out more.
• maintaining and operating the community amenities • our Engage activities program, including musical entertainment, fashion shows, arts and crafts, and regular outings • our Triple A exercise program, including classes such as functional fitness, circuit, or ‘sit and be fit’
Optional extras include:
• exterior maintenance of your apartment, including inside and outside window cleaning • social time at our weekly Happy Hour • call bells monitored 24 hours a day by our on-site staff • village management and administration • scheduled transport services and outings. The services listed above combined with the additional services below make up the basic assisted-living package: • a daily main meal – three choices, including a vegetarian option • daily morning and afternoon tea • fresh towels delivered daily
breakfast to your apartment
$56 / week
additional meal in the dining room
$55 / week
your bed made daily
$28 / week
personal laundry service (3 times a week)
$30 / week
showering supervision*
$20 / event
administering medications
$4 / event
monitoring blood pressure, helping with support stockings etc
$7 / event
basic wound care (including dressing)
$20 / event
*Includes safety checks while resident showers unassisted.
• linen changed weekly – or as needed • housekeeping
Total:
• electricity and heating • regular outings to the shops and further afield.
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Support plus
Full service
This package includes the details listed in the assisted-living package on page 29, plus:
This package includes the details listed in the assisted-living package on page 29, plus:
• breakfast to your apartment
• breakfast to your apartment
• additional meal in the dining room
• additional meal in the dining room
• your bed made daily
• your bed made daily
• personal laundry service (3 times a week).
• personal laundry service (3 times a week) • general care and help including:
Additional cost: $150 / week
– dressing and setting up each day – full help with showering (3 days a week) • administering medications (3 times a day)
Optional extras include: showering supervision*
$20 / event
administering medications
$4 / event
monitoring blood pressure, helping with support stockings etc
$7 / event
basic wound care (including dressing).
$20 / event
• evening settle service. Additional cost: $350 / week
Optional extras include:
*Includes safety checks while resident showers unassisted.
daily help with showering
Total:
Total:
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$60 / week
S E R V I C E D A PA R T M E N T L I V I N G
Extra care This package includes the details listed in the assisted-living package on page 29, plus: • breakfast to your apartment • additional meal in the dining room • your bed made daily • personal laundry service (3 times a week) • general care and help including: – dressing and setting up each day – full help with showering (3 days a week) • administering medications (3 times a day) • evening settle service • prompting and help to and from the village centre • night visits (twice a night). Additional cost: $450 / week
Optional extras include: daily help with showering
$60 / week
Total:
We can help you find the mix of living and care options that suits you. That’s the beauty of serviced apartments.
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Sidney, Sandra & Alison, Ryman residents 32
“There are no strangers here – just friends we haven’t met” Leone, Ryman resident
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Suellen, Ryman resident 34
Financial certainty When you’re protected by terms like Ryman’s Peace of Mind Guarantees, you can focus your energy on experiences and passions.
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Retiring with confidence requires financial certainty
A typical journey from the family home into a village
When you buy one of our apartments or villas, you will know exactly how much you’re paying and what you’ll get back at the end of your occupancy.
Before they move in, most of our residents have lived in the local area. Because the cost of village living aligns with the local property market, it’s affordable for people who want to stay in their local community.
Resident-friendly terms Ryman offer some of the most resident-friendly terms in Australasia. The base weekly fee is fixed for the entire time you occupy your apartment or villa,* and the deferred management fee is capped at 20 percent, one of the lowest in the retirement sector.
When someone decides to move into one of our villages, they sell their house – often the family home. A portion of that money buys their residence rights in the village, and they often have money left over that gives them financial certainty.
You have priority access to aged-care
We lay it all out for you
If the need arises, you have priority access over non-residents to move to the aged-care centre within your village or to another Ryman village.
Our Ryman Peace of Mind Guarantees make our terms clear and transparent. Over the next two pages we have outlined each of our guarantees. We’ve also provided a handy table on pages 40 to 41 that enables you to compare our terms with other retirement providers. Take this along when you’re visiting your shortlist of retirement villages to help you select a village and a provider that is the best fit for you and your family.
*See page 38 for more information. 36
F I N A N C I A L C E R TA I N T Y
Cindy & Del, Ryman residents 37
Ryman’s Peace of Mind Guarantees Designed to protect you and your family.
1.
We know how important it is for you to have certainty about your living costs.
Fixed weekly fee
“We guarantee that we will not increase your base weekly fee for the entire time you occupy your apartment or villa at the village, regardless of any changes to village operating costs. Your base weekly fee is fixed for you. It would only increase if you change from independent living to serviced apartment living, or you added extra care options.”
2.
You will have peace of mind knowing that if the need arises for an increased level of care, you can remain living within the village community in close contact with your partner or friends.
Comprehensive aged care
“We guarantee that you will have priority access over non-residents to the aged-care centre within the village, or to another Ryman aged-care centre.”
3.
When you vacate your apartment or villa, you will not continue to carry the cost of outgoings. We see it as our responsibility to carry these costs while we’re in the process of on-selling your apartment or villa.
Fees stop immediately
“We guarantee that the weekly fee and deferred management fee will stop on the day you permanently vacate your apartment or villa.”
4.
It is common practice for retirement villages to repay the balance of the capital sum only when the apartment or villa has been on-sold. At Ryman, the longest you will wait is 6 months.
Repayment promise
“We guarantee that we will repay you the balance of the capital sum if the new resident has not settled within 6 months of you permanently vacating your apartment or villa.”
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F I N A N C I A L C E R TA I N T Y
5.
Often referred to as a departure fee or exit fee, the deferred management fee is an amount that becomes payable when you permanently vacate your village unit.
Deferred management fee capped at 20 percent
The deferred management fee gives you the right to occupy your unit and enjoy the village amenities. It is calculated as a percentage of the loan amount (or entry payment) that you pay when you move into your unit.
6.
There are no hidden costs when you move into a Ryman village, or when you leave your apartment or villa.
No hidden costs
“We guarantee that our deferred management fee will be capped at a maximum of 20 percent of the loan amount – even if you transfer to another apartment or villa within the village, or to another Ryman village.”
We accept total responsibility for refurbishing, marketing, and on-selling your apartment or villa. These costs are covered by the deferred management fee. “We guarantee not to charge for any sales, administration, marketing, or refurbishment costs when we on-sell your apartment or villa.”
7. No capital loss
8. Changing your mind
9. 90-day money-back guarantee
You and your family will have certainty about the amount you are paid when you leave the village. You will not be exposed to any capital loss when the apartment or villa is on-sold. “We guarantee that the amount repaid to you will not be affected by a decline in the value of your apartment or villa.”
Buying your new home in a retirement village is an important decision. We want you to be confident you’ve made the right choice in selecting a Ryman village. “We guarantee that we will cancel the contract and refund your deposit in full if you change your mind within 21 days of signing your application form or within 3 working days of signing the residence contract.”
We’re so confident you’ll be happy with your decision to move to a Ryman village, we will provide you with a 90-day money-back guarantee*. “We guarantee that we will repay your capital sum in full if, on the expiry of 90 days after taking up permanent residence, you are unhappy with your decision to move into your apartment or villa and wish to leave the village.” *Some conditions apply.
Disclaimer: The Peace of Mind Guarantees in this book are subject to Ryman’s obligation to comply with retirement living laws. 39
Compare our terms with others We encourage you to compare Ryman’s independent living and serviced-apartment terms with other retirement villages. Ask how their terms differ from ours.
Questions to ask
Ryman’s terms
Will my base weekly fee increase?
No. Your base weekly fee is fixed for the entire time you occupy your apartment or villa.1 1
See page 38 for more information
Will my base weekly fee stop when I no longer occupy my apartment or villa?
Yes.
How much is the deferred management fee (DMF) that is deducted from my occupancy advance at the end?
A maximum of 20% – one of the lowest in the retirement sector.
If I need to transfer to a serviced apartment, is an additional DMF charged?
No. Your DMF is capped at 20% for your serviced apartment and your previous apartment or villa.
If the serviced apartment costs more than the equity in my independent apartment or villa, will I have to contribute more capital?
You may be required to. A village sales advisor can explain this further.
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Many other providers’ terms
F I N A N C I A L C E R TA I N T Y
Questions to ask
Ryman’s terms
When will I be repaid my capital?
When your apartment or villa is reoccupied. The longest time a Ryman resident has waited to be repaid is 6 months.
Am I exposed to any capital loss?
No. We cover any capital loss.
Are there refurbishment, selling, marketing, or administration fees when I leave the village?
No.
Do I get my money back if I change my mind, before I move in?
Yes, your deposit is refunded in full.
Do I get my money back if I change my mind, after I move in?
We have a 90-day money-back guarantee.2
Can I stay in the village if I need more care?
You have priority access to a serviced apartment, low care, high care, and specialist dementia care.
Some conditions apply.
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Many other providers’ terms
Jeanette, Christine & Arthur, Ryman residents 42
Genuine connection People are social creatures, that’s just how we’re built. A life that gets richer with age is one that prioritises connection.
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Arthur, Jeanette & Christine, Ryman residents 44
GENUINE CONNECTION
A lifestyle and a community you can thrive in
“The people here are absolutely fantastic. They welcome you, and I love that.”
Whether you’re a social butterfly or selective about your social interactions, everything we do at Ryman villages centres around a feeling of connection.
Jennett Independent resident
All our villages have a cafe where you can get your caffeine fix while catching up with friends and family. Beautiful landscaped gardens provide an idyllic backdrop for your everyday lifestyle, be that your regular morning walk or watching the grandchildren play. Village amenities are all there for you to make the most of. Connect and unwind at the bar, hair and beauty salon, swimming pool or spa; sharpen your skills on the passions and pastimes that you love in the craft room, cinema and library; and enjoy regular activity and the camaraderie of a little game time on the bowling green.*
*Amenities can vary between villages. 45
Do more of what you love, when you want to We make the effort minimal and the options plentiful so you can create a social routine that fits your personality. Our free activities program, Ryman Engage, creates opportunities and activities for you to take part in. They’re thoughtfully planned and are age and ability appropriate. Choose from a variety of outings in our village van – from lunches and scenic walks to dance performances and musicals. We also bring events into the villages such as art exhibitions, fashion shows, and live performances. So, if you’re less mobile, you can still experience a lot of life and a lot of fun. From the residents’ workshop to arts and crafts, there’s something for everyone. However, a firm favourite remains – our weekly Happy Hour. And why not! There’s nothing quite like the laughs, camaraderie and connection you feel when sharing a drink among friends.
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GENUINE CONNECTION
Our local communities beyond the gates
Coming together to give back
We maintain strong links with our surrounding communities because we want you to continue being involved in the activities and clubs you’ve always enjoyed. Therefore, we support bowls clubs and various sports clubs and groups in our local communities.
It’s amazing what you can achieve when strong, supportive communities like those in Ryman villages, offices and construction sites come together to give back. Each year, we ask residents and staff which charity partner they would like to support for the next 12 months. Villages and offices become hives of activity as they plan clever and entertaining fundraising ideas. As a company, Ryman match all funds raised dollar-for-dollar. Since 1999, more than $4 million has been raised for charities.
Young parents’ groups bring children along to visit our residents. In fact, it’s not unusual to see farm animals in the village grounds – we’ve had visits from lambs, rabbits, dogs, chickens, and even horses.
Getting in on the action We are proud to collaborate with a diverse range of organisations that share our core values, driven by our commitment to creating a positive impact in the lives of our residents, staff, and local communities. Some of our esteemed sponsors include the Melbourne Symphony Orchestra, the Australian Olympic Team, and most recently, the Hawthorn Football Club, the multi-year deal will see us become the club’s Premier Partner across both of Hawthorn’s AFL and AFLW programs.
Our children’s parties are a highlight of the year. Held in January at each of our villages, they provide entertainment for all ages. What makes them so special is seeing family, friends, grandchildren, great-grandchildren, and our village teams coming together to enjoy a day of fun and laughter.
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Mulgrave Village, Melbourne (artist impression) 48
Life-enhancing innovation We’re always looking at ways to improve your experience at Ryman villages. Investing in continued innovation is simply a no-brainer.
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There’s always room for improvement
There’s no denying that there’s something special about the lifestyle at a Ryman village. However, what about the village itself, the bricks and mortar, the design aesthetic! Designed and crafted to the highest specification The vision for a Ryman village and the innovation behind it, begins in the planning phase. Village sites are carefully selected not only according to physical attributes; the location, size, orientation, whether it’s flat or sloped; but the community surrounding the village also plays an important role. Because at the end of the day, the village needs to be beneficial to the community it will be a part of.
across a wide range of genres, including master-planning, architecture, exteriors, visualisation, refurbishment, and interior design. Construction drawings and sales plans are also created in-house, along with our own construction team. Plus, having long-standing relationships with contractors allows us to draw on their expertise and resources when needed.
We also research and review the latest building products and design features so that new villages and existing villages being refurbished, can benefit from leading advancements
What this equates to are villages that are designed and crafted to the highest specification. Only then are they given the Ryman stamp of approval to become a beautiful new home for you.
From here, Ryman’s in-house experience and expertise kicks into action, which spans
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Leading through technology
Making life easier
If the past 50 years have taught us anything, it’s that technology moves fast. To enable us to keep up with each new generation that decides to call a Ryman village home, technology continues to be a key driver.
If technology can enhance your lifestyle or provide reassurance, then it’s an advancement worth pursuing. Like our optional Never Alone electronic alarm system. This technology triggers if no movement is detected in an independent villa or apartment for 24 hours. We also use an electronic medication system, Medsig, in our aged-care centres to ensure up-to-the-minute prescriptions are recorded and dispensed accurately.
We have a number of projects in various stages of development that will enhance resident experience through technology. Our award-winning myRyman Care app is an example of a successful innovation that is already enhancing lives. The app is accessible on multiple devices dedicated to our aged-care centres. It enables nurses and carers to access clinical data and record daily care tasks for you at the bedside.
Resident app Ryman’s resident app provides village residents with easy-to-access information about village events and activities. It enables faster, safer and easier distribution of village notices and event information to residents.
Our teams can spend more quality time with you, and less time manually writing up notes because of the efficiency that myRyman Care creates. And should your primary carer be absent, everything is securely recorded on our devices, making the transfer of care seamless. Our most experienced clinical team members describe myRyman as ‘magic’ because it has made a once-in-a-generation improvement to how we care for you. The myRyman Care app was awarded Innovation of the Year – Care Model at the 2019 Asia Pacific Eldercare Innovation Awards in Singapore.
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Championing dementia care
The little things
Every living and aged-care option within a Ryman village offers you a gateway to living a fulfilled lifestyle. Our innovative approach to dementia care is no different.
Innovation isn’t solely about grandiose ideas, it’s also about the little things. Like taking the time to really listen to you and your family’s needs, to learn your story.
We researched and developed our own model of dementia care, myRyman Life. The model aims to challenge perspectives on dementia and supports people to live in the moment, and to feel kindness, love and security. We provide a safe environment for residents to enjoy living in, with a focus on experiences, rather than processes.
Adding cafés to our villages may not qualify as cutting-edge innovation, but we recognise the sense of connection it creates for you. To us, that’s worth going the extra mile for.
You keep us on our toes Our regular surveys give you and your family the opportunity to tell us your thoughts on life in the village. We want to hear what you think of the food, or the laundry service, or how well our team communicates with you. Your feedback provides us with the opportunity to continually enhance your experience with us.
The myRyman Life model was named Innovation of the Year – Dementia Care Model Solution at the 2020 Asia Pacific Eldercare Innovation Awards in Singapore.
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“You’ve got facilities, you’ve got activities, and you don’t stop living.” Lynette, Ryman resident
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Quite simply, it’s Delicious Delicious is Ryman’s bespoke seasonal menu that’s prepared fresh on site using fresh ingredients. Independent residents and their friends and family can book a meal with us any time. The main meal is included in a serviced-apartment resident’s package, as well as morning and afternoon tea. Aged-care residents are fully catered for. There is a choice of three main courses, including a vegetarian option. Plus, we cater for special dietary requirements. There are 120 different meals prepared each month, ensuring the same meal doesn’t reappear for 4 weeks – unless of course it's back by popular demand.
I’ll have the prawns thanks! Village chefs blend variety, freshness and flair to create menu options that satisfy both comfort-food cravings as well as a hankering for something more exotic. Think tasty roast chicken versus baked teriyaki salmon with a soy and ginger glaze. If you’d like to sample something extra special, why not try one of our popular fine dining evenings.
Can I make that ‘to go’? If it’s been a busy day, you can always grab one of our ready-to-eat meals. Made from scratch using fresh ingredients, these meals are individually frozen to lock in their flavour and Deliciousness. With options such as a lamb shank or beef cheeks, dinner on the go never tasted so good.
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Sample menu Breakfast A variety of cereals, porridge, fruit, toast, and a selection of spreads Morning tea Aunt Daisy’s southern cheese rolls
Lunch Baked fish with lemon and thyme crumb or Roast pork belly with red pepper sauce with Scalloped potatoes, steamed carrots, broccoli, and orange hollandaise Vegetarian option Penne pasta with creamy tomato sauce, olives, and capers
Dessert Vanilla profiteroles with berry coulis or fruit with ice cream
Afternoon tea A selection of fresh fruit and sandwiches with cakes, slices, or biscuits Evening meal Roast carrot and coconut soup Chicken cakes with guacamole and salsa or Macaroni cheese Traditional lettuce salad with Highlander dressing Supper Tea, Milo, or cold drinks Small sandwiches, light muffins, or biscuits
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Age is just a number when it comes to being active
Ryman Triple A (Ageless, Active, Aware) is our complimentary exercise program designed specifically for Ryman residents. It’s based on the belief that age is just a number when it comes to being active – you just have to find the right way to do it. So, from independent residents to aged-care residents, classes and activities are adjusted to align with your ability level.
Participation is optional
The social benefit
The aim of Triple A is to improve your strength, flexibility, balance and agility. It will give you greater independence for longer. Classes cover functional fitness and circuit, and if you’re less mobile, a ‘sit and be fit’ class. There’s an activity to suit everyone and you can be as involved as you want.
Getting together with your fellow residents is a huge advantage of the Triple A program. You have a shared sense of purpose and there’s always a few laughs to be had, because at the end of the day, it’s about having fun too.
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“Everything’s here for me. I go to Triple A three times a week – it takes me three minutes to walk there, and I see all my neighbours on the way.” Bruce, Independent resident
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Independent and serviced apartment living Frequently asked questions
General living What is the entry-level age to live in a Ryman retirement village?
Can I attend church services? Yes, we have weekly inter-denominational church services at our villages.
Our villages are designed for residents aged 65 and over.
What other services are available at the village?
Can I keep my car? Yes, apartments have basement parking available to buy, and villas have garages attached.
Our village services include a hairdressing service, a visiting podiatrist, physiotherapist and beauty therapist available at your own cost.
Can I have a pet in the village? How can I raise any concerns? Yes, as long as the village manager approves your pet as being suitable for the village.
You’re always welcome to raise any concerns directly with any team member, including the village manager. Alternatively, Ryman villages have a formal complaints procedure and a resident advocate. We hold regular meetings with residents to discuss any concerns.
Visitors Can I have people to stay in my apartment or villa?
Are there visitor hours for residents in the aged-care centres?
Yes, for short periods of time. As a courtesy, we ask that you consult with the village manager first.
There are no set visiting hours. This is your home, so visitors are welcome any time. The amenities are available for you to enjoy with your friends and family. We just ask that you respect the privacy of other residents.
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Financial How much does it cost for the Occupation Rights to an apartment or villa?
Who is responsible for insurance and rates? We pay for the building insurance, as well as the general rates and water rates. You are responsible for insuring your contents and personal effects.
Prices vary throughout each village, so we recommend that you ask for the prices of apartments or villas that are currently available. The residence contract gives you a lease for up to 49 years and access to community amenities.
What happens if I move into the village but decide it’s not for me?
What does the deferred management fee cover?
We’re happy to say that in over 35 years this has rarely happened. However, if you change your mind after moving in, we will honour our 90-day money-back guarantee.*
Often referred to as a departure fee or exit fee, the deferred management fee is an amount that becomes payable when you permanently vacate your village unit. The deferred management fee gives you the right to occupy your unit and enjoy the village amenities. It also covers the cost of refurbishing and on-selling your unit at the end of the tenancy.
*See page 39 59
Joyce, Ryman FName, Ryman resident Resident 60
Future care Think of our care options like an insurance policy for your future needs. You may not need care now, but we’ve got you covered if you do.
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The future may be unknown but our provision of care is certain
Low care
We welcome residents from the wider community. However, once you live in a Ryman village, you have priority access to aged-care options that best suit your needs.
Low-level care residents receive the very best in clinical care, while enjoying the benefits of living in our friendly community.
It’s comforting for couples and friends to know they can still be near each other even if their health needs are different.
Each resident is unique. By listening to your needs, we can customise your care and create an individualised care plan. You may need a little help with getting around, or with personal care, or other day-to-day activities.
Our levels of care include low care, high care, specialist dementia, and respite care. To make sure you receive the level of aged care that’s right for you, your needs will be assessed before you arrive.
With this extra help, daily life carries on as normal. The activities and outings are all there for you. Our aged-care centres are staffed 24 hours a day, 7 days a week. A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care. Wherever possible, the same team members will care for you each day.
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High care
Respite care
High-level care is the best option if you have any chronic health conditions or need full assistance to move around. We can help with showering and dressing, and with medications, wound care, continence management, and any other care you need.
Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help – whether it’s for a single night or a few weeks. If you still live in your own home, a short stay at one of our aged-care centres could be a welcome break from your usual routine.
At each village aged-care centre the clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.
And if you’re thinking about moving to a Ryman village, why not spend some time with us in respite care and experience the lifestyle at a Ryman aged-care centre before you make your decision.
In high-level care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.
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myRyman Life Our bespoke model of dementia care The myRyman Life model was named Innovation of the Year – Dementia Care Model Solution at the 2020 Asia Pacific Eldercare Innovation Awards in Singapore.
Ryman villages recognise that it takes a community to support people living with dementia, and that’s exactly what we’ve created in researching and developing our own bespoke model of dementia care, myRyman Life.
“My mum’s a new person now, and far more relaxed than she’s ever been.”
This award-winning dementia care model aims to challenge perspectives on dementia by creating inclusive communities where residents aren’t defined by dementia.
Katrina North Daughter of Jackie – Ryman resident living with dementia.
The focus is on experience-based care rather than processes, enabling residents to live in the moment, and to feel kindness, love and security. Where residents are supported to continue doing the things that bring them joy and a sense of fulfilment.
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“The 24-hour care is absolutely amazing. It takes very special people to give care like that. I feel like it’s the jewel in the crown of the care centre.” Julie, Independent resident with husband in dementia care
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Private rooms
myRyman Care Innovation in healthcare
Private rooms are spacious and air conditioned, with monitored call bells in your room and ensuite. There’s plenty of room for your friends and family to visit.
Aged-care is made easy at a Ryman village via our award-winning myRyman Care app. Accessible via multiple devices dedicated to our aged-care centres, nurses and carers can efficiently access clinical data and record daily care tasks for you at the bedside.
You can choose from a selection of room layouts. It’s your own personal space ready for you to furnish with your favourite pieces. Rooms overlook beautifully landscaped gardens or courtyards.*
This means our aged-care teams can spend more quality time with you, and less time manually writing up notes. And should your primary carer be absent, everything is securely recorded on our myRyman devices, making the transfer of care seamless.
Room layouts and amenities can vary. Please check with your local village. *
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Clinical excellence Achieving clinical excellence in care is critical. Our investment in myRyman Care has helped, as has our constant focus on improvement. Our clinical audit results in Victoria are excellent. We already exceed the government standards in Australia and will continue to improve. Ryman has a dedicated Clinical Governance Committee that works to enhance the quality of our clinical performance. The committee is focused on innovation in healthcare and makes sure the care we deliver aligns with emerging best clinical practice.
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Annie, Ryman resident 68
To learn more about care in a Ryman village, ask about our guide, Experience the Care Difference. rymanhealthcare.com.au
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Douglas, Ryman resident 70
Ryman Healthcare
It’s all for you At the end of the day, creating villages that you choose to call home is our passion. It’s what drives us to improve every day.
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While you enjoy village lifestyle, we’re behind the scenes planning, reviewing and aiming higher.
Safety and emergencies Amenities and most apartments are fitted with smoke detectors and sprinklers that activate an alarm and are monitored by our on-site staff. These can also automatically summon the fire service.
Our people are trained in safety and emergency procedures to handle all emergency situations. All villages have a comprehensive emergency management framework and carry out regular drills and exercises. Ryman’s emergency management framework has been developed, in reference to government and State Emergency Services guidance material.
Our preparation, planning and practice gives us confidence that you will be well cared for during any natural disaster.
We have emergency generators at our villages to ensure you and our team can continue to be safe and comfortable if a power outage happens. It’s not a requirement, but when we’ve had cause to use them, the generators have been worth their weight in gold for the reassurance and safety they’ve provided.
Smoke-free Ryman Many of our villages are already smoke-free, and we are committed to being completely smoke-free in all Ryman villages by 2025.
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Our sustainability strategy When Kevin Hickman and John Ryder started Ryman in 1984, it was founded on an ethos of ensuring everything we do must be “good enough for Mum or Dad”. From our residents, our people, and our wider communities to our environment, our society and our financial sustainability, care sits at the heart of everything we do. As one of New Zealand’s largest companies, we are taking a leadership position with our first formal sustainability strategy. It reflects our passion to live up to the ethos set out by our co-founders to ensure we are doing our absolute best for the generations to come.
The three pillars of our sustainability strategy 25 issues have been identified as material for us. They are the issues that are key for us to address to ensure we are moving towards a successful sustainable future. These have been grouped into the following three pillars:
Our places
Our people
Our purpose
We strive to minimise any adverse impact on our communities. We seek to leave the environment in better shape for generations to come.
Our people are Ryman. We invest in them to enable them to grow, to care for and support our residents, as well as accelerate our business performance.
Our purpose is our glue. We know that by focusing on our purpose – greater freedom, richer connections and deeper wellbeing for people as we grow older – our business will succeed.
To find out more about Ryman’s sustainability strategy visit: rymanhealthcare.co.nz/about-us/sustainability
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Village locations Victoria, Australia KEALBA RAELENE BOYLE E SSENDON E SSENDON TERRACE
NELLIE MELBA JOHN FLYNN WEARY DUNLOP RINGWOOD EAST
COBURG NORTH
CHARLE S BROWNLOW
MULGRAVE BERT NEW TON
MT ELIZA
DEBORAH CHEETHAM
OPEN & CO M P L E TE OPEN & UN D E R CON ST RUCTIO N UN DER CO N STRU CTIO N
Maps current as at 20 October 2023
PL A N N E D
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Village directory Ryman villages in Australia Melbourne North • Coburg Coburg North 1800 314 425
• Essendon Essendon
1800 314 425
Terrace • Essendon Essendon 1800 314 425
Newton Village • Bert Highett 1800 314 425
Flynn Village • John Burwood East 03 8849 8700
• Kealba Kealba
Mornington Peninsula Eliza • MtMt Eliza
1
1800 314 425
• Mulgrave Mulgrave
1800 314 425
1800 314 425
Melba Village • Nellie Wheelers Hill 03 8513 1900
Boyle Village • Raelene Aberfeldie 03 8317 4801
East • Ringwood Ringwood East 1800 314 425
Dunlop Village • Weary Wheelers Hill
Geelong and Bellarine Peninsula Brownlow • Charles Village Highton 03 5260 8000
Cheetham • Deborah Village Ocean Grove 03 4238 3001
03 8545 1400
1 Council approved
Ryman office Victoria
For more information on any of our retirement villages
Melbourne office Level 5 6 Riverside Quay Southbank VIC 3006 Australia PO Box 54 Collins St West Melbourne VIC 8007
Australia 1800 314 425 rymanhealthcare.com.au New Zealand +64 3 366 4069 rymanhealthcare.co.nz
All information contained in this book is correct at the time of printing. 75
Diana and Hugh, Ryman residents
AU 10.23
rymanhealthcare.com.au