INTRODUCING OUR TEAMS
EMPLOYEE BENEFITS & PENSIONS LEADERSHIP
Southern Caribbean Group Business Team Meet The Southern Caribbean Group Business Team Our new structure is a shift from a transactional to a relational approach to grow and retain business and maintain our competitive advantage. We have implemented the Client Relations and Direct Sales Unit with a focus on generating new business and having deeper relationships with our Top 20 VIP clients. Further, we have transitioned to a shared services approach that strengthens our business continuity. For example, our Admin services are provided by one unit spread across the Southern Caribbean, rather than independent, individual units located in different territories. Thirdly, we are doing this on a foundation of ‘Growth through people first’. We are structured to have more engaged teams focused on building better relationships with partners and stakeholders that improve the customer experience journey.
Mrs. Susan Boyea Vice President, Health Group and Creditor Life Insurance Sagicor Life Inc. E: susan_boyea@sagicor.com | T: 1 (246) 467-7125 She has an unfeigned passion and heart for putting people first, both those on her team and the clients she serves. Her insurance career spans twenty plus years serving as Head of Shared Services Information Technology, Assistant Vice President Business Relationship Management and Vice President Group Insurance for Group Life & Health. She is determined to leverage technology with superior customer relationships to increase the value associated with our clients’ brand.
Mr. Dirk Hart Assistant Vice President, Direct Sales, Marketing & Client Relations E: dirk_hart@sagicor.com | T: 1 (868) 624-4754 One of the top priorities for Dirk is designing benefits packages that provide options tailored to the coverage needs of our clients. From his over twenty years of experience of leading teams, he understands that employees’ health and wellbeing are intrinsic to a business’ success and he will lead his team to design specific options that keep our clients’ interest top of mind.
Mrs. Paula Araujo-Wilson Manager Operations, Employee Benefits E: paula_araujo-wilson@sagicor.com | T: 1 (868) 624-4754 Paula has been making an impact in the Insurance Services industry for over thirty-five years and understands first-hand that satisfied clients are the gold standard of our business. Paula’s diverse team is keen on delivering a superior customer service experience built to respond to the administrative needs of clients and surpass their expectations.
Ms. Susan Jemmott Manager, Claims E: susan_jemmott@sagicor.com | T: 1 (246) 467-7100 Susan has built a reputation of treating each claim and client interaction with an immense amount of care over her thirty-six year career in Insurance Services. Her team’s priority is all about ensuring the prompt and fair settlement of claims for routine health services and providing added support and empathy to clients who are experiencing a health crisis.
Trina Blackman Manager, Design & Pricing E: trina_blackman@sagicor.com | T: 1 (246) 467-7173 Throughout her fifteen years of service to insurance clients, Trina has kept pace with their evolving needs. She understands the variables needed to provide a differentiated solution that will satisfy individual clients and support the overall Human Resource and business performance objectives of the business.
Mr. Sean Vanvieldt Manager, Special Projects E: sean_vanvieldt@sagicor.com | T: 1 (246) 467-7185 Our commitment of delivering wise financial thinking for life, includes fluidity in the operational aspects and ease of doing business. Sean has twenty years in administrative support which will be leveraged towards structuring processes for greater efficiencies across touchpoints with our clients.
Krystal Bunting Manager, Client Relations - Trinidad E: krystal_bunting@sagicor.com | T: 1 (868)624-4754 Krystal will support our Group clients with options that are unique to their dynamic business environment. She has served clients in the industry for seventeen years and will focus on bringing an even more personal approach that seeks to understand your business operations and provide solutions that support the health and wellbeing of clients.
Mr. Henderson Collins Manager, Client Relations - Barbados E: henderson_collins@sagicor.com | T: 1 (246) 467-7158 Henderson will support our Group clients with options that are unique to their dynamic business environment. He has served in the industry for fourteen years and will focus on bringing an even more personal approach that seeks to understand your business operations and provide solutions that support the health and wellbeing of clients.
Mrs. Anika Attwood Manager, Client Relations E: anika_attwood@sagicor.com | T: 1 (268) 480-5500 Anika will support our Group clients in the OECS North (Antigua, Dominica, St. Kitts and Belize) with options that are unique to their dynamic business environment. Her insurance career spans twenty-four years and she will focus on bringing an even more personal approach that seeks to understand your business operations and provide solutions that support the health and wellbeing of clients.
Mrs. Lisa Andrew-Cammie Manager, Client Relations E: lisa_andrew-cammie@sagicor.com | T: 1 (758) 452-31699 Lisa will support our Group clients in the OECS South (Grenada, St. Lucia, St. Vincent) with options that are unique to their dynamic business environment. Her career spans twenty-five years in Marketing, Administration and Customer interfacing roles and she will focus on bringing an even more personal approach that seeks to understand the your business operations and provide solutions that support the health and wellbeing of clients.
Southern Caribbean Group Pensions Meet The Southern Caribbean Group Pensions Team Our team members based in Barbados, St. Lucia and Trinidad have combined into one Southern Caribbean Team. The new Client Relations Unit will support an enhanced customer experience that seeks to fortify relationships with communication, responsiveness and education. We will leverage the professional expertise and industry knowledge developed in each local market to serve the entire Southern Caribbean. We want to be our clients first choice for pensions’ advisory solutions, thus contributing to Sagicor’s positioning in the Employee Benefits space. Partnerships with the Group Life & Health, Asset Management and Wealth Management teams will be crucial to revenue generation.
Mr. James Camacho Vice President, Pensions E: james_camacho@sagicor.com | T: 1 (868) 624-4754 James is fully committed to delivering a superior Customer Experience to all our Clients. James’ comprehensive Employee Benefits experience will drive our innovation of retirement benefits and revenue generation.
Nadia Chandler-Guy Assistant Vice President, Pensions E: nadia_chandler-guy@sagicor.com | T: 1 (246) 476-5274 Nadia is passionate about people development, pensions and investments. She champions serving our clients with empathy and being responsive to their needs. Nadia will coordinate the Accounting, Administration and Client Relations units.
Marcella Sobers Manager, Pensions Administration E: marcella_sobers@sagicor.com | T: 1 (246) 467-5185 Marcella’s extensive Pensions experience equips her to be a trusted advisor to our clients.
Susan Mendez Manager, Pensions Administration E: susan_mendez@sagicor.com | T: 1 (868) 624-4754 Susan is very customer-oriented and an excellent Team Player who shares her knowledge with her Team Members and Customers.
Dawn Jordan Manager, Pensions Actuarial E: dawn_jordan@sagicor.com | T: 1 (246) 467-5158 Dawn is committed to service excellence and is invested in providing risk management techniques to her valued clients for their Pension Plans.
Donna Gibbs Manager, Pensions Client Relations E: donna_gibbs@sagicor.com | T: 1 (246) 467-5133 Donna has a penchant for interacting with people and a genuine passion for satisfying clients. Her role will focus on building relationships that better understands client needs and finding solutions that contribute to the sustainability of pensions for our stakeholders.
Shakeila Marshall Pensions Corporate Accountant E: shakeila_marshall@sagicor.com | T: 1 (246) 227-5678 Shakeila services our clients through supporting their compliance with various regulatory filing requirements across the region.