INTRODUCING OUR TEAMS
EMPLOYEE BENEFITS & PENSIONS LEADERSHIP
Southern Caribbean Group Business Team Meet The Southern Caribbean Group Business Team We are excited! Our new structure enables a shift from a transactional to a relational approach particularly with our Group business clients, to strengthen our competitive advantage. The newly implemented Direct Sales & Client Relations Unit will lead in this regard, through a focus on generating new business and having deeper relationships with our Top 20 VIP clients. We have also transitioned to a shared services approach which strengthens our business continuity, responsiveness and agility. Each of our four operational areas are now under one large umbrella serving the Southern Caribbean, rather than operating as independent, individual units serving solely their local market. Our Group Life & Health and Creditor Life team is moving with a momentum of ‘Growth through people first’. We are about creating synergies internally and strengthening relationships with clients and stakeholders to improve the customer experience.
Mrs. Susan Boyea Vice President, Health Group and Creditor Life Insurance Sagicor Life Inc. E: susan_boyea@sagicor.com | T: 1 (246) 467-7125 She has an unfeigned passion and heart for putting people first, both those on her team and the clients she serves. Her insurance career spans twenty plus years serving as Head of Shared Services Information Technology, Assistant Vice President Business Relationship Management and Vice President Group Insurance for Group Life & Health. She is determined to leverage technology with superior customer relationships to increase the value associated with our clients’ brand.
Mr. Dirk Hart Assistant Vice President, Direct Sales, Marketing & Client Relations E: dirk_hart@sagicor.com | T: 1 (868) 624-4754 One of the top priorities for Dirk is designing benefits packages that provide options tailored to the coverage needs of our clients. From his over twenty years of experience of leading teams, he understands that employees’ health and wellbeing are intrinsic to a business’ success and he will lead his team to design specific options that keep our clients’ interest top of mind.
Mrs. Paula Araujo-Wilson Manager Operations, Employee Benefits E: paula_araujo-wilson@sagicor.com | T: 1 (868) 624-4754 Paula has been making an impact in the Insurance Services industry for over thirty-five years and understands first-hand that satisfied clients are the gold standard of our business. Paula’s diverse team is keen on delivering a superior customer service experience built to respond to the administrative needs of clients and surpass their expectations.
Ms. Susan Jemmott Manager, Claims E: susan_jemmott@sagicor.com | T: 1 (246) 467-7100 Susan has built a reputation of treating each claim and client interaction with an immense amount of care over her thirty-six year career in Insurance Services. Her team’s priority is all about ensuring the prompt and fair settlement of claims for routine health services and providing added support and empathy to clients who are experiencing a health crisis.
Mrs. Trina Blackman Manager, Design & Pricing E: trina_blackman@sagicor.com | T: 1 (246) 467-7173 Throughout her fifteen years of service to insurance clients, Trina has kept pace with their evolving needs. She understands the variables needed to provide a differentiated solution that will satisfy individual clients and support the overall Human Resource and business performance objectives of the business.
Mr. Sean Vanvieldt Manager, Special Projects E: sean_vanvieldt@sagicor.com | T: 1 (246) 467-7185 Our commitment of delivering wise financial thinking for life, includes fluidity in the operational aspects and ease of doing business. Sean has twenty years in administrative support which will be leveraged towards structuring processes for greater efficiencies across touchpoints with our clients.
Ms. Krystal Bunting Manager, Client Relations, Trinidad and Tobago E: krystal_bunting@sagicor.com | T: 1 (868)624-4754 From the start of her seventeen-year insurance career, Krystal believes in operating in the best interest of the company and the client. If it can be done, she will tell you. If it cannot be done she will also tell you and with her knack for analytics, provide options that offer a balance of quality and price with the client’s interest at heart.
Mr. Henderson Collins Manager, Client Relations, Barbados E: henderson_collins@sagicor.com | T: 1 (246) 467-7158 Henderson starts with the end in mind – the satisfaction of the client with our products and services. He has honed his ‘listen to understand’ skills over his fourteen years in the industry. His business acumen includes the ability to skillfully engage and negotiate with clients for a successful outcome.
Mrs. Anika Attwood Manager, Client Relations, OECS North E: anika_attwood@sagicor.com | T: 1 (268) 480-5500 Anika supports our Group clients in Antigua, Dominica, St. Kitts and Belize. With twenty-four years’ service in the industry she has earned a reputation for her amicable personality and ability to win the client’s confidence to entrust us with their new business as well as their repeat business.
Mrs. Lisa Andrew-Cammie Manager, Client Relations, OECS South E: lisa_andrew-cammie@sagicor.com | T: 1 (758) 452-31699 Curious and creative Lisa is energized by opportunities to collaborate with clients to find the best mix of products that protect their members. Group clients in Grenada, St. Lucia, St. Vincent will benefit from her twenty-five years of delivering quality service with loads of compassion.
Southern Caribbean Group Pensions Meet The Southern Caribbean Group Pensions Team Our team members based in Barbados, St. Lucia and Trinidad have combined into one Southern Caribbean Team. The new Client Relations Unit will support an enhanced customer experience that seeks to fortify relationships with communication, responsiveness and education. We will leverage the professional expertise and industry knowledge developed in each local market to serve the entire Southern Caribbean. We want to be our clients first choice for pensions’ advisory solutions, thus contributing to Sagicor’s positioning in the Employee Benefits space. Partnerships with the Group Life & Health, Asset Management and Wealth Management teams will be crucial to revenue generation.
Mr. James Camacho Vice President, Pensions E: james_camacho@sagicor.com | T: 1 (868) 624-4754 James is fully committed to delivering a superior Customer Experience to all our Clients. James’ comprehensive Employee Benefits experience will drive our innovation of retirement benefits and revenue generation.
Nadia Chandler-Guy Assistant Vice President, Pensions E: nadia_chandler-guy@sagicor.com | T: 1 (246) 476-5274 Nadia is passionate about people development, pensions and investments. She champions serving our clients with empathy and being responsive to their needs. Nadia will coordinate the Accounting, Administration and Client Relations units.
Marcella Sobers Manager, Pensions Administration E: marcella_sobers@sagicor.com | T: 1 (246) 467-5185 Marcella’s extensive Pensions experience equips her to be a trusted advisor to our clients.
Susan Mendez Manager, Pensions Administration E: susan_mendez@sagicor.com | T: 1 (868) 624-4754 Susan is very customer-oriented and an excellent Team Player who shares her knowledge with her Team Members and Customers.
Dawn Jordan Manager, Pensions Actuarial E: dawn_jordan@sagicor.com | T: 1 (246) 467-5158 Dawn is committed to service excellence and is invested in providing risk management techniques to her valued clients for their Pension Plans.
Donna Gibbs Manager, Pensions Client Relations E: donna_gibbs@sagicor.com | T: 1 (246) 467-5133 Donna has a penchant for interacting with people and a genuine passion for satisfying clients. Her role will focus on building relationships that better understands client needs and finding solutions that contribute to the sustainability of pensions for our stakeholders.
Shakeila Marshall Pensions Corporate Accountant E: shakeila_marshall@sagicor.com | T: 1 (246) 227-5678 Shakeila services our clients through supporting their compliance with various regulatory filing requirements across the region.