HP
CODE: HP2-E50 Exam Name: Consultative Selling of HP Mission Critical Technical Services Exam
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Question: 1 What is NOT one of the benefits of a consultative style of selling for HP partner sales reps? A. customer satisfaction B. customer loyalty and repeat business C. customer education D. quota achievement E. decreased time spent in the sales process
Answer: C Question: 2 What is an incorrect perception of a consultative selling approach? A. The sales process is accelerated. B. It requires the sales person to lead the customer through a discovery discussion. C. The sales process becomes long and arduous. D. It drives need-based discussions.
Answer: C Explanation: Reference: http://www.trainingindustry.com/uploadedFiles/ST/Executive_Toolkit/Intelligence_Center/Articles/Rich ardson_-_Defining_Consultative_Selling.pdf Explanation: Consultative Selling began to be misunderstood as a long, arduous sales process that focused on needs at the expense of closing business.
Question: 3 What is a critical emphasis of consultative selling? A. selling beyond what the customer wants to what they need B. exploring all aspects of the customer’s business so sales can make the most informed recommendation C. using questioning techniques so the customer will be able to determine their own needs D. meeting all customer requests for products and/or services
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Answer: A Question: 4 Which deliverable is NOT included with Proactive Select? A. assigned Account Support Manager B. selectable and scalable proactive services and solutions C. reactive support D. flexible pricing through the purchase of service credits
Answer: C Question: 5 Which Mission Critical Service is NOT available as an HP Care Pack? A. Mission Critical Partnership B. Critical Service C. Critical Advantage D. Proactive24 E. Proactive Select
Answer: C Explanation: Reference: http://www.google.com.pk/url?sa=tHYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"&HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"rct=jHYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"&HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"q=mission%20critical%20service%20available%20as%20an%20hp%20c are%20packHYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"&HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"source=webHYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care
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pack&source=web&cd=5#_blank"&HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"cd=5HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"&HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"vHYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"ed=0CDgQFjAEHYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"&HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"url=http%3A%2F%2Fhp.sharedvue.net%2Fsharedvue%2Fresources%2 F%3Frl%3Dts-networking-services-presentation%26pid%3D76%26sid%3D%26lcid%3DHYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"&HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"ei=wQz9Tu64MI_qOdXuxKgFHYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"&HYPERLINK "http://www.google.com.pk/url?sa=t&rct=j&q=mission critical service available as an hp care pack&source=web&cd=5#_blank"usg=AFQjCNHObZlvmWZVOAPGv22sUn2btj3sw (slide no. 4)
Question: 6 Which deliverables are unique to Critical Advantage as compared to Critical Service? (Select two.) A. choice of hardware support, i.e., 6 hour call-to-repair, 24x7 on-site responses or 13x5 on-site response B. an assigned Account Support Manager C. virtual and physical technology review which recommends the Proactive Select services designed to address virtualized bladed and rack mounted environments D. access to HP’s Global Mission Critical Solution Center through Priority Recovery
Answer: C Explanation: Reference: http://ideasint.blogs.com/ideasinsights/2011/02/hp-looks-for-critical-advantage-in-supportservices.html (check the table)
Question: 7 Which Mission Critical Service(s) are available as a contract?
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A. Only Proactive Select B. Proactive24, Critical Service, and Mission Critical Partnership C. Critical Advantage, Critical Service, and Mission Critical Partnership D. Proactive Select, Proactive24, Critical Advantage, Critical Service, and Mission Critical Partnership
Answer: A Question: 8 Which deliverables is NOT part of Proactive24? (Select two.) A. semi-annual Support Planning Reviews delivered by the Account Support Manager (ASM) B. quarterly Support Activity Review delivered by the Remote Support Account Advocate (RSAA) C. 30 Proactive Select credits D. semi-annual OS patching/hot fix analysis and management E. semi-annual hardware firmware analysis and management F. access to HP’s Global Mission Critical Solution Centre through Priority Recovery G. annual System Health check
Answer: A, B Question: 9 Which services have been designed by HP to primarily support Business Critical Server (BCS) environments? A. Proactive Select B. Mission Critical Partnership C. Critical Advantage and Proactive Select D. Mission Critical Partnership and Critical Service E. Critical Service, Mission Critical Partnership, and Proactive 24
Answer: E Explanation: Reference: http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6231EEW.pdf (page 1 and 2)
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Question: 10 What is the Customer Support Team roles assigned to Critical Advantage and Critical Service customers? A. Account Support Manager (ASM), Mission Critical Hardware Specialist (MCHS), Remote Support Account Advocate (RSAA), and Business Critical Consultant (BCC) B. ASM, MCHS, and RSAA C. ASM, MCHS, BCC, and Support Contract Administrator (SCA) D. ASM, MCHS, and BCC
Answer: B Explanation: Reference: http://h20195.www2.hp.com/V2/GetPDF.aspx/c02717173.pdf (page 3, second bulleted point)
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HP
CODE: HP2-E50 Exam Name: Consultative Selling of HP Mission Critical Technical Services Exam
http://www.testsexpert.com/HP2-E50.html Microsoft
Cisco
IBM
MCTS 70-177
CCNA 640-802 640-822 640-816 640-460
MBS 98-361 98-366
CCNP 642-832 642-813 642-825 642-845
000-G01 000-M44
MCAS 77-602
CCSP 642-627 642-637 642-647 642-545
000-444 000-910
MCSE 70-282
CCIE 350-001 350-018 350-029 350-060
COG-105 COG-185
MCSA 2003 70-461 70-620
DATA CENTER 642-972 642-973 642-974 642-975
70-162 70-462
MB3-861
77-601 77-604 70-281 70-284 70-680
70-463
MB3-862
77-605 70-285
70-291
Microsoft
7
IBM
IBM Lotus
000-M42 000-M60
000-M41 000-M62
IBM Mastery
000-M43 000-M45
Solutions Expert
000-640 000-913
IBM Cognos
COG-180 COG-200
IBM Specialist
000-005 000-032
000-015 000-042
HP
Other
AIS
70-323 9L0-063 9L0-010 9L0-517 HP2-E53 70-321 650-179 1Y0-A20 00M-646 MB2-876 646-206 9L0-314 MB6-884 220-701 650-196 3305 MB6-871 HP2-Z22 9L0-407 9A0-146 HP2-H23 000-184 1Z0-527 HP2-B91 000-781 M70-201 M70-101 7004 HP3-X11 HP3-X08
HP0-311
HP0-M28
HP0-A25
HP0-M30
APC
HP0-D11 HP0-S29
HP0-J37 HP0-P14
MASE HP0-J33 HP0-M48 HP0-M49 HP0-M50 ASE
HP0-066 HP0-781
HP0-082 HP0-782
CSE
HP0-090 HP0-277
HP0-276 HP0-760
HP Cisco Oracle Instant download after purchase
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